Advice service manager jobs

About Stoll:

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:

Deliver an outstanding service to residents and internal stakeholders by being the first point of contact for residents, engaging service across multiple channels, including telephone, email and face to face interactions.

 The role involves resolving enquires relating to housing repairs, rent accounts, tenancy matters and general housing services, ensuring residents receive accurate information, timely resolution and a positive service experience and that all interactions reflect professionalism, empathy and efficiency.

Key Responsibilities:

• Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
• Handle inbound and outbound telephone calls and respond to customer emails professionally and efficiently.
• Act as a single point of contact for residents, addressing enquiries at first contact wherever possible.
• Deliver a consistently high standard of customer service aligned to organisational values and service standards.
• Log responsive, urgent and emergency repairs accurately using our systems in line with our policies and procedures.
• Diagnose repair issues through effective questioning to ensure correct categorisation and prioritisation.
• Liaise with internal repairs teams and external contractors to schedule, amend or follow up appointments.
• Keep customers informed of progress and timescales and manage expectations appropriately.
• Respond to rent‑related queries including balances, payments, arrears and payment methods.
• Explain rent statements and charges in a clear, customer‑friendly manner.
• Signpost customers to relevant support services, including income advice or welfare support, where appropriate.
• Provide information on tenancy services, estate services and policies.
• Record, acknowledge and handle stage 1 complaints in line with our complaints policy.
• Cover front of House and Reception Duties, greeting all stakeholders is a professional and courteous manner.
• Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
• Provide administrative support for organisational related processes.
• Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
• Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
• Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery

Person specifications:

• Customer Focused: Demonstrates a strong commitment to delivering excellent service and enhancing the resident experience.

• Organised and Detail-Oriented: Maintains accurate records, manages multiple tasks efficiently, and ensures timely follow-up.

• Strong Communicator: Communicates clearly, professionally, and effectively with residents, colleagues, and contractors.

• Collaborative: Works well with others, contributes to team goals, and offers constructive feedback to improve service delivery.

• Problem Solver: Applies sound judgment and initiative to resolve issues and manage conflicts effectively.

• Technically Proficient: Confident in using Microsoft Office Suite and internal systems for reporting, communication, and task tracking.

• Adaptable and Proactive: Responds positively to change, takes initiative, and seeks opportunities to improve processes.

• Confidential and Compliant: Understands and adheres to data protection and GDPR requirements when handling sensitive information.

• Resident Engagement: Comfortable participating in community events and engaging with residents to build trust and gather feedback.

• Health & Safety Aware: Understands the importance of compliance with safety regulations and ensures documentation is current and accessible.

Frontline Competencies 

Working with Customers

• A focus on maximising the independence of our customers in all interventions 

• A focus on always delivering a holistic service to Customers, focusing on the person as well as their situation 

• The ability to regularly motivate and inspire Customers to improve their life situation 

• The ability to deal with customers exhibiting challenging behaviour in a positive way 

• An understanding of support issues, particularly relating to Veterans Communication 

• The ability to communicate effectively with all Customers 

Health and Safety

• An understanding of how to safeguard vulnerable adults and children 

• The consistent application of appropriate boundaries when working with Customers

Other Duties

• Support the organisation: Carry out any other duties as required by The Tenancy Directorate

• Cover housing officers: Act as the first point of contact in relation to housing applicants, ensuring that all data is recorded accurately on the housing database and the waiting list is managed efficiently.

English Language and Literacy Tutor 

Till 31st October 2026

£36,610.93pa (pro rata)

24 hours per week (£1830.54pcm)

Based in Tower Hamlets, though also covering schemes in Hackney and Southwark

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

Do you want to support people who have been homeless develop their literacy and language skills?

Bring your enthusiasm and help make a real difference to the lives of rough sleepers and hostel residents.

About the role

You will develop PRHA residents’ English language and literacy skills supporting them through individually-tailored 121 sessions /group sessions so as to improve their skills and confidence in written and/or spoken English.

The role will involve you using your abilities to

• Promote the service to hostel and supported housing residents
• Assess needs and put together a bespoke, personalised training programme
• To support residents through that programme
• Collect data and other relevant information that demonstrates the impact of the programme
• Ensure buy-in from hostel staff and managers so they can support you in your work
• Liaise with external literacy and educational establishments as necessary to help further development in improvement of English literacy/language

Who we are looking for

We are looking for the candidate that meets the personal specification of this role, and especially you 

1. will be a qualified English Language Tutor

2. can demonstrate strong ability of tutoring homeless people who experience difficulties with English language and literacy, including those for whom English is a second language

3. can demonstrate ability to run English language and literacy sessions 121 /group sessions with rough sleepers/those who live in supported housing

What we do

PRHA is a specialist Housing Association and adult social care provider focused on East London, mainly Tower Hamlets and the City, Hackney and Southwark. We help people who are homeless (or at risk of becoming homeless) to help themselves through a wide range of residential and non-residential services. As well as having suffered the crisis of homelessness, many of our residents have support needs relating to substance misuse, poor mental and physical health.

Our services include permanent and temporary housing, support to live independently, resettlement preparation and support, access to employment, training & education and money management advice.

Our support services are underpinned by a commitment to Psychologically Informed Environments and personalised support. 

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Senior Peer Support Workers and Peer Support Workers, who have direct lived experience of mental health issues, are working on in-patient wards in Croydon, Greenwich, Lambeth, Lewisham and Wandsworth to provide recovery-focused peer support to people as they leave hospital and journey towards living independently in the community.

We are seeking a Senior Peer Support Worker to join the team in Lewisham, using personal lived experience of mental health difficulties to provide person-centred, recovery-focused peer support to people on hospital wards and as they are discharged to journey towards being settled in the community. This role will also line manage a Peer Support Worker, providing regular supervision and support, annual appraisals and development opportunities.

The Senior Peer Support Worker will collaborate with the multidisciplinary team within the Unit, assisting in-patients in developing essential skills and coping mechanisms, while promoting overall wellness through strength based and non-directive conversations. They will provide both practical and emotional support, facilitate access to community resources to help individuals maintain their independence while ensuring their wellbeing.

Additionally, this role includes supporting service users after discharge in the community for up to 12 weeks, aiding them in fostering independence within their local community, connecting with various agencies, enhancing life skills, providing guidance related to employment or educational opportunities and improving their ability to manage challenges effectively to prevent re-admission.

This position requires building connections with service users through shared experiences of mental health challenges, making lived experience a crucial requirement for applicants. You will also need to have previous experience of line management/managerial responsibilities.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 9th August (11:59pm)

Likely interview date: Wednesday 2nd September

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Job Title: Programmes & Funding Officer

Location(s): Home-based with attendance in the AUK’s London office or at meetings as required

London office: AdviceUK, 83 Victoria Street, London SW1

Status: Permanent

Reporting to: Programmes & Funding Manager

Responsible for: N/A

Pay scale: £30,000 to £32,000 dependant on experience, full time equivalent. £24,000 to £25,600 actual salary, depending on experience.

Working hours: 28 hours per week (35 hours full time equivalent) within normal operating hours. (Normal operating hours are 8.00am - 6.30pm, Monday – Friday.) Lunch & other breaks are unpaid.

Special conditions: Some evening work may be required for which time off in lieu (TOIL) will be granted. Some travel will be required.

We are committed to diversity and inclusion and welcome applications from all backgrounds, particularly encouraging those from underrepresented groups. If you require any accessibility support or reasonable adjustments during the recruitment process, please let us know. 

CHARITY OVERVIEW

Since 1979, AdviceUK has been supporting advice organisations by helping them to be efficient, competent and effective, and by campaigning for a policy environment that supports advice agencies and people needing advice.

We are both a membership body and charity. We support our 700+ members to provide advice to around 2 million people every year.

We are working towards a world in which every individual, regardless of means, is able to access the advice they need to exercise their rights and deal with any legal and social welfare challenges they may face.

JOB PURPOSE 

To assist the Programmes & Funding Manager in coordinating the day-to-day delivery of AdviceUK's funded programmes. The role will keep projects running smoothly, maintain accurate monitoring data, and be a reliable first point of contact for members and delivery partners. The Programmes & Funding Officer will also assist in maintaining stakeholder relationships and ensuring that AdviceUK members have the practical support needed to access and sustain advice services.

KEY TASKS AND RESPONSIBILITIES 

1.Programme & Project Support

·Assist the Programmes & Funding Manager in the delivery of AdviceUK's funded programmes and contribute to their design and development where required.

·Coordinate the day-to-day delivery of funded projects, keeping track of timelines, milestones and actions in line with agreed project plans.

·Support the coordination of AdviceUK staff and external associates/trainers involved in programme delivery.

·Maintain project governance processes and practical workflows to ensure funder requirements are met.

2.Development & Funding Support

·Conduct research on potential funders and commissioners at local and national levels to identify new opportunities.

·Provide administrative support during the drafting of funding bids, tenders, and proposals.

3.Relationship Management

·Liaise with members, stakeholders and partners to maintain positive working relationships.

·Support the Manager in organising meetings and events with key stakeholders in the advice sector.

·Ensure AdviceUK’s vision and values are reflected in all external communications and interactions.

4.Monitoring, Data & Evidence

·Maintain and update CRMs and other reporting tools to ensure accurate programme progress tracking.

·Collate monitoring data and project evaluations to help demonstrate performance against KPIs.

·Assist in the preparation of financial and non-financial reports for funders and stakeholders.

·Help identify and share impact studies and good practice case studies from projects with the wider membership and sector.

5.General Responsibilities

·Ensure you effectively communicate AdviceUK’s vision, mission and objectives to staff, members and external stakeholders.

·Ensure you demonstrate AdviceUK’s values and behaviours in all aspects of your work

·Build and maintain positive relationships with key stakeholders including staff trustees; members, partners and suppliers

·With support from your manager, deliver your agreed personal objectives and undertake any agreed development or training

·Maintain a strong understanding of our members and the advice sector more generally, by reading internal reports; accessing relevant data reports; following our social media channels and, where possible, attending member and other relevant events. With the agreement of you line manager, ensure you make time to speak to members and visit their           services.

·Adhere at all times to AdviceUK’s policies and procedures

·Carry out any reasonable duties compatible with the post assigned by your line manager

Job Title: Skills and Employability Adviser

Location: Eastbourne base covering the West of the County

Salary: £26,262 to £31,391 pro rata (depending on skills and experience)

Hours:  29.6 hours

Contract: Part time, 4 days per week (29.6 hours, 0.8 FTE)

Reports to: Youth Employability ServicesArea Manager

CXK empowers people to succeed in employment, education and training. The charity strives for a fairer society where everyone can grow and realise their potential. “The CXK Way” embodies the following core values:

· Ethical – We work with professionalism, honesty and integrity

· Passionate – We reach out enthusiastically to all who need out support

· Innovative – We inspire, enhance and improve

· Collaborative – We engage, support and share with others

You can click here to learn more about us.

The Youth Employability Service

CXK delivers the Youth Employability Service (YES) across East Sussex, commissioned by East Sussex County Council. We offer information, advice, support and guidance to young people in academic years 12 and 13 who are not in education, employment or training (NEET), helping them to explore their options, plan and then take their next steps. We also work with schools supporting young people in year 11 who are at risk of becoming NEET. Liaising with a range of other services, YES is focussed on supporting young people to achieve their potential.

The Team

The YES team support young people from across the county, seeing them at CXK bases, partner venues or in community settings. The team assess and action plan with young people referred to the service, supporting them to understand their options and take steps toward achieving their goals around education, training and /or employment. Working with a wide range of young people, the team approach is focused, creative and persistent, building on young peoples’ confidence and motivation alongside their skills and personal growth. 

About the Role

 We are seeking a dedicated and compassionate Skills and Employability Adviser.

You will support a caseload of young people aged 16 to 18 who are not in education, employment, or training (NEET), or at risk of becoming NEET. You will guide them through re-engagement with suitable post-16 provisions and provide targeted intervention to those who have withdrawn from or not started their Post 16 provisions.

Working across the West of East Sussex, you will support young people in our Eastbourne office, community-based venues such as Youth and Family Hubs, and other suitable locations that meet the needs of our cohort. You will also work closely with local schools and Further Education (FE) colleges, playing a key role in ensuring that young people receive tailored information, advice, and guidance to help them progress confidently into further education, training, or employment. Through co-located working and effective partnership collaboration, you will build and maintain positive professional relationships while ensuring the accurate and timely recording of information on relevant databases.

You will maintain regular contact with the young people you support, building trust and ensuring that casework is delivered with care and consistency. Your role will involve assessing needs, action planning, reviewing progress, and adapting support as required. You'll also act as a champion for relevant opportunities and resources—ensuring young people, parents/carers, providers, and wider stakeholders are aware of what’s available and how it can help.

This role also works closely with our local Youth Justice Service, working in partnership to support vulnerable young people with YJS orders, or an offending background. The postholder will be expected to attend YJS team meetings and input updates into relevant databases and systems as required.

About You

This is a fantastic opportunity for someone with experience working with NEET, Risk of NEET young people, who understands the post-16 education and training landscape and the importance of person-centred support. You will be a confident communicator and collaborator, able to manage a varied caseload and make a genuine impact on the lives of the young people you support.

Skills and Knowledge

At CXK we are proud to be a disability confident and equal opportunities employer. We actively promote diversity within our workforce and welcome applications from all sections of the community.

Minimum Criteria

· An understanding of the needs, and challenges faced by young people who are not in education, employment or training

· Experience of working with young people on a one-to-one basis, developing personalised plans and goal setting

· Experience of managing a range of tasks at any one time, and holding positive relationships with different stakeholders

Essential Criteria

· A willingness to travel with a full UK drivers’ licence and use of own vehicle

· A L4 qualification in CEIAG or the willingness to work towards the qualification.

· Experience working with young people

· Demonstratable experience of engaging and supporting young people who are NEET or at risk of NEET

· Strong communication and interpersonal skills, with experience liaising effectively with schools, parents/carers, and multi-agency professionals

· Experience of assessing individual needs, develop action plans, and monitor progress

· Skilled in managing a varied caseload and maintaining accurate and confidential records

· Understanding of the post-16 education, training, and employment landscape

· Ability to build trust and maintain regular, consistent contact with young people

· Self-motivated and able to work independently as well as part of a team

· Competent in using IT systems, databases, and digital communication tools

Please click here to view the job description and person specification.

Employee Experience

A career with CXK is deeply rewarding and offers the opportunity to make a lasting difference in the lives of young people. As part of the Youth Employability Service (YES) team, this role gives you the chance to empower and motivate young people to take positive steps into education, employment, or training.

You’ll work independently and proactively, with the flexibility to manage your own diary and plan your week around the needs of your caseload. No two days are the same—you’ll balance 1:1 support, multi-agency collaboration, school visits, and provider engagement. It’s a role that requires initiative, empathy, and a passion for creating opportunities for young people who need it most.

At CXK, we are committed to supporting our staff to grow, thrive, and develop their potential. You’ll be part of a supportive and collaborative team that values inclusion, wellbeing, and continuous learning.

Benefits of working with us

Our employee benefits include:

· 30-33 days holiday, plus bank holidays

· Defined contribution pension scheme (matched by CXK up to 10% depending on length of service criteria)

· Benenden private healthcare cover

· Flexible working

· Enhanced maternity and paternity leave

· Training and development programmes and opportunities

· Mental and physical healthcare initiatives and more

All appointees will be subject to an Enhanced DBS Check.

Recruitment Timeline

Vacancy closing date: Tuesday 18th August 2026

Application review date: Wednesday 19th August 2026

Interview dates from: Tuesday 25th August 2026

Who we are

IPSEA (Independent Provider of Special Education Advice) is a national charity working to ensure that children and young people with special educational needs and disabilities (SEND) receive the educational support they are legally entitled to. Since we were formed in 1983, we have helped to improve the education experience of thousands of children and young people across England. We do this by providing free and independent legal advice and casework support for families, undertaking policy work and delivering training on the SEND legal framework.

What you’ll do

Reports to: Chief Executive

Location: Home-based or Hybrid (with frequent travel for events and meeting with parliamentarians and other stakeholders) 

We are seeking a Policy Manager to lead IPSEA's policy and influencing work to achieve positive change for children and young people with special educational needs and disabilities (SEND) and their families. Working closely with the Chief Executive, Head of Legal and Training, trustees and colleagues across the organisation, you will set strategic policy priorities and develop evidence-based influencing plans that support IPSEA's mission and long-term objectives.

Drawing on insights from our advice and tribunal services, legal expertise and the experiences of families, you will identify systemic issues within the SEND system and develop policy solutions that improve children and young people's access to the support and education to which they are entitled. You will ensure that IPSEA's policy positions are credible, legally robust and informed by the lived experiences of those we support.

You will lead IPSEA's engagement with government, Parliament and other key decision-makers, identifying opportunities to influence legislation, policy and practice at both national and local level. This includes overseeing responses to consultations, parliamentary inquiries and calls for evidence, as well as preparing briefings and strategic advice to support senior-level engagement and advocacy.

Working collaboratively with colleagues across legal, communications, fundraising and training teams, you will ensure IPSEA's policy, campaigning and public affairs activities are aligned and maximise the organisation's impact. You will also monitor developments across the political, legal and policy landscape, helping IPSEA respond proactively to emerging opportunities and challenges affecting the rights of children and young people with SEND.

This role offers the opportunity to make a real difference as part of a small, friendly, and dedicated team. If you are passionate about helping children and young people with SEND and have the skills and experience needed, we would love to hear from you.

Who are we looking for?

You will have significant experience in a senior policy and campaigning/public affairs role and have good knowledge of local and national government structure including the legislative process.

You the ability to build and maintain relationships with a range of stakeholders including MPs, civil servants, campaigners and parents. You exhibit tact and diplomacy and can be impactful with people of varying levels and experience.

Your research and critical thinking skills enable you to analyse policy and data to produce relevant reports and position papers. You have experience of drafting organisation responses to government consultations and parliamentary calls for evidence.

IPSEA should also reflect the communities we support. We would particularly like to hear from candidates from ethnic minority backgrounds, LGBTQIA+ people, under-served communities and disabled people, as well as those with lived experience of the SEND system, either as a child or as a parent/carer.

What we can offer you

• 5% employer pension contributions
• Healthcare cash plan
• Flexible working arrangements
• 25 days annual leave plus bank holidays plus an additional day off for your birthday (pro-rata if part-time).

To apply

Visit our website to download a recruitment pack and application form.

Deadline for applications: 9am on 7 September 2026.

First-round interviews: on 15 September 2026 in our offices in Takeley, Essex, with second-round interviews (online) on 18 September 2026.

NO AGENCIES PLEASE.

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our vibrant team in the bustling heart of Birmingham.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. You will deliver a range of statutory advocacy services including Independent Mental Capacity Advocacy (IMCA), Independent Mental Health Advocacy (IMHA) and Care Act Advocacy. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

Hours of Work: Full-Time: 37 hours, working between Monday to Friday 9am - 5pm

Location: Home based with travel around the Birmingham area.
(Applicants must live within the area; have a full driver’s licence and access to their own transport)

Salary: Starting Salary of £24,242.40 per annum

Contract type: Permanent

Independent Advocate Requirements:

Strong communication and time management skills to successfully work remotely.
Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
Demonstrable experience working with vulnerable adults.
Working knowledge of public and voluntary organisations.

Benefits:

25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
Discretionary shutdown days at Christmas with up to 4 additional days leave.
1 Community Leave Day per annum.
Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
Auto enrolment Pension plan
Death in service cover.
Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Think you are the perfect fit for this Independent Advocate role? Don't wait, click apply now!

Closing Date: 9AM, Friday 6th February 2026 (We reserve the right to close this vacancy early)

Interview Date: TBC

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

Salary – Grade 4 - £35,581 per annum, pro rata for part time

Hours: 1 x part time - 28 hours per week - can be worked flexibly

Contract: Fixed term until end of March 2028

Location: Home Worker with occasional travel to Manchester, Birmingham or Sheffield

Closing date: Wednesday 27th August 2026 at 11:30pm

Are you a customer-focused individual with recent experience of providing specialist level debt advice? Then join Shelter as a Specialist Debt Adviser supporting client-facing debt advisers with their complex casework, contributing to resources and helping us to influence the debt advice sector.

About the Team

Our Specialist Debt Advice service works with front-line debt advisers based across England & Wales, providing support with their complex case work. The service currently operates between 9-5 Monday to Friday, with advisers offering live support to clients on a rota basis throughout the week.

About the Role

As a Specialist Debt Adviser, you will be responsible for handling phone and email enquiries to the service, using diagnostic questioning to fully establish the caller's enquiry and providing detailed and timely responses. We'll also rely on you to identify and act upon any emergency enquiries and prioritise your workload accordingly. Helping our Team to produce written and on-line content and provide service users with the latest developments in debt regulation, policy and good practice will be important too.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About you

You are someone who champions user-focused advice and who can take complex language and processes and make them easy to understand for professional advisers and other audiences. You will need excellent all-round understanding of debt advice, with experience of producing written and on-line resources, including guidance documents, webinars and attendance at networking events, providing service users with the latest debt regulation, policy and good practice. You have good typing skills and proficiency using Microsoft office applications and case management and reporting systems.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

How to Apply

Please submit your work history and a supporting statement with responses to the four 'About You' points outlined in the job description. The supporting statement should be no more than 1500 words in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

· We prioritise diversity and have an inclusive and open mindset

· We are open to risk and learning from our experiences

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Friendly Trust is a Wales-based registered charity providing specialist information, advice, and financial administration for disabled people and other vulnerable adults, and for families planning for the future of someone who may lack capacity. Our work is centred on the individual. We aim to protect people's rights, promote independence and ensure that financial arrangements support people to live the lives they choose.

Purpose of the Role

Trust Officers play a key role in delivering The Friendly Trust's services. 

The postholder will manage an allocated caseload, providing practical support, advice and financial administration to Service Users and their families. 

The role combines person-centred casework with welfare benefits, financial management, advocacy and multi-agency working. Trust Officers develop professional relationships with Service Users and use their knowledge, judgement and problem-solving skills to ensure that people's financial affairs are managed appropriately while promoting choice, independence and individual rights. 

Where a person may lack capacity to make a particular financial decision, the Trust Officer will ensure that their work reflects the principles and requirements of the Mental Capacity Act 2005 and any other relevant legal authority under which The Friendly Trust is acting. 

Key Responsibilities

Service User Support and Casework 

• Manage an allocated caseload of Service Users, taking responsibility for progressing work and responding appropriately to changing circumstances. 

• Build and maintain positive, professional relationships with Service Users, recognising their individual wishes, communication needs, abilities and circumstances. 

• Provide clear and accessible information, advice and practical support to Service Users, carers and family members on matters including welfare benefits, financial management, trusts and related issues. 

• Support Service Users to understand and participate in decisions about their finances wherever possible. 

• Promote choice, independence and control while ensuring that appropriate safeguards are maintained. 

• Meet with and visit Service Users and their families as required, including home visits and meetings with other professionals. 

• Identify concerns affecting a Service User's financial or wider wellbeing and take appropriate action, including raising safeguarding concerns where necessary. 

Welfare Benefits 

• Support Service Users to identify and access welfare benefits to which they may be entitled. 

• Assist with benefit claims, reviews and related correspondence. 

• Liaise with the Department for Work and Pensions, local authorities and other relevant organisations. 

• Identify apparent errors, underpayments or adverse benefit decisions and take appropriate action to resolve or challenge them. 

• Maintain and develop an appropriate working knowledge of the welfare benefits system relevant to the Trust's Service Users. 

Financial Administration and Appointeeship 

• Manage Service Users' day-to-day financial affairs where The Friendly Trust has been authorised to do so. 

• Act on behalf of The Friendly Trust in carrying out its responsibilities as a DWP Corporate Appointee where applicable. 

• Ensure that benefits and other income received on behalf of Service Users are used appropriately and in their interests. 

• Work with Service Users to create, implement and regularly review individual money plans and budgets. 

• Monitor income, expenditure, account balances and financial commitments. 

• Arrange payments and other financial transactions in accordance with organisational procedures and the authority under which The Friendly Trust is acting. 

• Identify and respond appropriately to changes in a Service User's financial circumstances. 

• Take reasonable steps to protect Service Users from financial abuse, exploitation and avoidable financial loss. 

• Ensure that financial decisions are properly authorised, recorded and capable of being accounted for. 

Mental Capacity and Decision-Making 

• Apply the principles of the Mental Capacity Act 2005 in relevant aspects of their work. 

• Recognise that capacity is decision-specific and should not be assumed solely because of a person's disability, diagnosis or circumstances. 

• Support Service Users to make their own decisions wherever they are able to do so. 

• Where a person lacks capacity for a particular financial decision, ensure that actions are taken in accordance with the appropriate legal authority and best-interests requirements. 

• Maintain clear records of significant decisions and the reasons for them. 

• Seek guidance from managers where a decision raises significant legal, financial, safeguarding or ethical concerns. 

Record Keeping and Compliance 

• Maintain accurate, clear, up-to-date and timely case records. 

• Use The Friendly Trust's case management and financial recording systems, including CasparGov, to record actions, decisions, financial information and outcomes. 

• Ensure that records meet organisational, legal, regulatory and UK GDPR requirements. 

• Handle personal and financial information securely and maintain appropriate confidentiality. 

• Work in accordance with relevant legislation, guidance, policies and procedures, including the Mental Capacity Act 2005, safeguarding requirements and, where applicable, Court of Protection guidance. 

Communication and Partnership Working 

• Communicate clearly, sensitively and professionally with Service Users, families, carers and professionals. 

• Adapt communication to reflect an individual's needs and level of understanding. 

• Prepare professional correspondence, including letters, emails, case records and reports. 

• Liaise effectively with organisations including the DWP, local authorities, health and social care professionals, housing providers, banks and other financial organisations. 

• Attend meetings concerning Service Users where appropriate and contribute relevant financial information and professional observations. 

• Advocate appropriately for Service Users where financial, benefit or related matters require resolution. 

Team Working 

• Work collaboratively with Trust Officers, administrative staff, managers and other colleagues. 

• Participate in the office duty rota, responding to telephone and face-to-face enquiries during designated duty sessions. 

• Provide reasonable cover for colleagues during periods of absence. 

• Share relevant knowledge and contribute positively to team discussions and problem-solving. 

• Participate in regular supervision, team meetings and organisational activities. 

Organisational Contribution and Development 

• Represent The Friendly Trust professionally when dealing with Service Users, families, external organisations and members of the public. 

• Participate in training and continuing professional development relevant to the role. 

• Maintain and develop knowledge relevant to their work, including welfare benefits, mental capacity, safeguarding and financial administration. 

• Contribute to the development and improvement of organisational policies, procedures and services. 

• Support The Friendly Trust's commitment to equality, diversity, inclusion, safeguarding and environmental sustainability. 

• Undertake other duties reasonably required by the Team Manager which are consistent with the nature and level of responsibility of the role.

Hybrid working

Following successful completion of probation, Trust Officers are able to work on a flexible hybrid basis, subject to the requirements of the service. 

Trust Officers are normally required to attend the Cardiff office for 2 x  two-hour duty sessions each week. 

Outside these duty sessions, staff have considerable flexibility regarding where they work, subject to Service User visits, meetings, training, team requirements and other operational needs. 

Person Specification

The Friendly Trust recognises that this is a specialist role and that candidates may bring relevant skills and experience from a variety of backgrounds. 

We do not expect every successful applicant to have detailed experience of every aspect of the role before joining us. Training, supervision and opportunities to develop specialist knowledge will be provided. 

Candidates should therefore consider how their transferable experience, knowledge, skills and values relate to the criteria below. 

Essential

Experience 

• Relevant experience of working with or supporting people in social care, welfare benefits, advocacy, housing, financial inclusion, community services or another related setting. 

• Experience of working with disabled people, vulnerable adults, carers or people requiring additional support. 

• Experience of managing competing tasks, responsibilities or a caseload/workload with an appropriate degree of independence. 

• Experience of maintaining accurate records and handling confidential information. 

Skills and abilities 

• Excellent interpersonal skills and the ability to establish positive professional relationships with people from a wide range of backgrounds. 

• Ability to communicate clearly and sensitively, both verbally and in writing. 

• Ability to explain potentially complex information in an accessible way. 

• Strong organisational and time-management skills. 

• Ability to prioritise work and respond appropriately when circumstances change. 

• Confidence working with figures and financial information, including budgets, income and expenditure. 

• Good problem-solving skills and the ability to exercise sound judgement. 

• Ability to work independently while recognising when advice, guidance or management involvement is required. 

• Ability to work collaboratively as part of a team and with external professionals. 

• Competent IT skills, including the ability to use Microsoft Office and learn case management and financial recording systems. 

• Level 2 qualification, or equivalent competence, in literacy and numeracy. 

Values and approach 

• A commitment to treating Service Users with dignity and respect. 

• An understanding of the importance of promoting choice, independence and individual rights. 

• An empathetic and non-judgemental approach. 

• Ability to maintain appropriate professional boundaries. 

• Commitment to equality, diversity and inclusion. 

• Understanding of the importance of confidentiality, safeguarding and accurate record keeping. 

Other requirements 

• Full driving licence and access to a car for work purposes. 

• Ability and willingness to undertake Service User visits and attend meetings as required. 

• Ability to attend the Cardiff office as required, including participation in the office duty rota. 

Desirable 

The following would be advantageous but are not required in every successful candidate: 

• Knowledge or practical experience of the welfare benefits system. 

• Knowledge of the Mental Capacity Act 2005 and its practical application. 

• Experience of financial administration, budgeting or managing money on behalf of another person. 

• Experience of DWP appointeeship. 

• Experience of advocacy or rights-based work. 

• Knowledge or experience of Court of Protection Deputyship, Lasting Powers of Attorney or other arrangements for managing another person's financial affairs. 

• Experience of working with people with learning disabilities, mental health needs, cognitive impairment or communication difficulties. 

• Experience of working with families and carers. 

• Experience of multi-agency working across health, social care, housing, benefits or other public services. 

• Experience of safeguarding adults. 

• Knowledge of CasparGov or comparable case management/financial administration software. 

• A relevant qualification in social work, health, social care, welfare rights, advocacy, finance or another related discipline. 

What We Offer

· A supportive, values‑driven working environment.

· Annual leave entitlement of 29 days plus bank holidays

· 6% employer contribution, with a minimum 2% employee contribution

· Opportunities for training and professional development.

· Flexible and hybrid working options (subject to service needs and probation).

· Employee wellbeing support.

Appointment and pre‑employment checks

• All offers of employment are subject to the receipt of satisfactory references. Two references will be requested, one of which should be from a current or most recent employer.
• You will need to demonstrate that you have a right to work in the UK.
• The successful candidate will be subject to an Enhanced Disclosure and Barring Service (DBS) check, due to the nature of the role and contact with vulnerable adults.
• Having a criminal record will not automatically prevent appointment. Any disclosures will be considered fairly, confidentially, and proportionately, in line with the Rehabilitation of Offenders Act 1974 and the DBS Code of Practice.

RCJ Advice is an exceptional Citizens Advice and Law Centre delivering national legal advice services, both frontline and second tier, to people who are unable to afford legal representation and advice. We are based within the Royal Courts of Justice, the Central London Family Court and community sites across London, where we deliver local Citizens Advice services.

This role offers the opportunity to join the Finding Legal Options for Women survivors (FLOWS) team.

As part of the FLOWS team, the postholder will support survivors of domestic abuse and the frontline professionals who work with them by providing information, advice and guidance on domestic abuse matters and available legal options. Support will be delivered via telephone, email and in-person appointments, helping survivors to understand their rights and access appropriate legal remedies.

The role will contribute to the delivery of the FLOWS service by reviewing CourtNav applications, providing initial triage, information and signposting through the FLOWS support line, and delivering dedicated legal advice appointments to survivors of domestic abuse. The postholder will also assist with casework under supervision.

This post is subject to a DBS check.

The role

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our Banes Team.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility due to the role involving travel around Banes, excellent communication, and the ability to handle sensitive information confidently.

Hours of Work:37 hours, working between Monday to Friday 9am - 5pm

Location: Home based with travel in and around the Banes area.
(Applicants must live within the area; have a full driver’s licence and access to their own transport)

Salary: starting salary £24,242.40 per annum

Contract type: Permanent

Independent Advocate Requirements:

• Strong communication and time management skills to successfully work remotely.
• Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
• Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

• Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
• Demonstrable experience working with vulnerable adults.
• Working knowledge of public and voluntary organisations.

Benefits:

• 25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
• Discretionary shutdown days at Christmas with up to 4 additional days leave.
• 1 Community Leave Day per annum.
• Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
• Auto enrolment Pension plan.
• Death in service cover.

Meet the Organisation: Who We Are and What We Do
 

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Think you are the perfect fit for this Independent Advocate role? Don't wait, click apply now!
 

Closing Date: 9AM, Wednesday 10th December 2025 (We reserve the right to close this vacancy early)
 

Interview Date: TBC

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.
 

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce/this team/department/job role.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

As Payroll and Finance Manager, you will manage our Finance Department with particular focus on our payroll, pensions and treasury functions, ensuring the delivery of accurate information to our staff in order to minimise risk and maximise efficiency.

You will oversee payroll and pension services for UK and overseas staff, ensuring full compliance with PAYE, National Insurance and pension requirements, while providing guidance and support on payroll, tax and pension matters.

You will also manage all banking and treasury functions, ensuring payments are properly authorised, and funds are managed and invested effectively.

Additionally, you will:

- Ensure that overseas staff are on the correct tax (NT) code
- Make staff aware when they need to take independent financial advice
- Maintain the integrity of financial reporting, nominal ledger and costing structures
- Strengthen internal financial controls and monthly financial processes
- Manage and develop the Finance & Administration Officer

About You

To be considered as our Payroll and Finance Manager, you will need:

- Proven experience in a management role, including people and financial management
- Proven experience of charity accounting and SORP requirements
- Proven experience running payroll functions
- Proven experience running pension functions
- Experience preparing and managing budgets
- The ability to influence stakeholders at all levels within a complex organisation
- The ability to supervise, motivate and develop team members
- A degree, or equivalent qualification or experience
- A finance qualification
- A CIPP payroll qualification
 

This is a full time role but part time will be considered. 

About Us

Choose Love supports refugees and forcibly displaced people across the world, ensuring they have what they need when they need it. The support we provide ranges from lifesaving search and rescue boats to hot, nutritious food, clothes and legal advice. We’re a small, agile and ambitious team who are powered by our vision of a world that chooses love and justice every day for everyone.

As our Office and Facilities Manager, you won't just keep the lights on and the supplies stocked you'll be the person who makes our office a place people actually want to be. You'll bring warmth, energy and sharp organisational instincts to everything from health & safety and vendor contracts to onboarding new colleagues and pulling off brilliant team events. You'll also lend a hand to our People team with day-to-day HR admin, so a genuine interest in people operations is a real plus.

What you'll be doing:

• Running the office day-to-day supplies, suppliers, maintenance, tech liaison, and everything in between
• Leading on health & safety, fire risk assessments, evacuation drills and workplace compliance
• Being the friendly first point of contact for office and facilities queries, and for general enquiries via our website
• Supporting the People team with HR admin onboarding, records, recruitment coordination and starter/leaver processes
• Organising all-staff meetings, away days and key events that bring our culture to life
• Negotiating contracts and driving value for money with external suppliers

What we're looking for:

• A proven track record running a fast-paced, high-functioning office
• Strong organisational and project management skills, with the ability to juggle multiple priorities calmly
• Experience negotiating and managing contracts and external contractors
• Confidence with MS Office, Google Workspace and everyday office systems
• Solid working knowledge of office health & safety and risk management
• A discreet, trustworthy approach to sensitive information
• A natural host someone who makes people feel welcome, valued and included
• A genuine commitment to Choose Love's mission and to embedding EDI into everything you do

Charity sector experience is a bonus, not a requirement what matters most is your energy, your organisational skill, and your commitment to creating a workplace where people can do their best work.

If you're a proactive problem-solver who thrives on variety and wants your work to genuinely matter, we'd love to hear from you.

We can’t fix issues like poverty, inequality, health and climate change alone. We are fully conscious of the scale of the challenge that faces the country and the urgent need to respond. That’s why the School for Social Entrepreneurs exists, to empower and equip people with entrepreneurial ideas and solutions to grow the social economy. The social economy is a movement of organisations and enterprises that prioritise people and planet. Together, we are committed to tackling the greatest social and environmental challenges of our time.This is a new and exciting role at a significant time of growth for the School for Social Entrepreneurs. In the coming year. we are developing new programmes, working with leaders who are developing small community led social and environmental projects as well as leading larger charities and social businesses developing social investment and housing solutions.

We’re not a traditional funder. Our grants tend to be small, but they punch above their weight, helping social and environmental entrepreneurs take the next step to grow their organisations. Our grants run alongside learning programmes, challenging and supporting leaders. We’re innovative in how we do this, through both traditional and enterprise grants. We lead on Match Trading™, a grant that challenges leaders to grow their trading income, and we are working on further grants innovations.

You will work with our Grants Team, Project Co-ordinators and Assessment Lead to develop and support grant management across a range of programmes. Your role will be to lead on specific programmes, including supporting assessment, onboarding and grant management. You will ensure that grantees are fully supported to manage their grants and ensure that grant management is compliant, auditable, efficient, and timely. You will support the development of grant policies and processes, writing grant paperwork and documentation, overseeing payments, and reporting to the wider Programmes Team and others about our work.

You don’t need to have managed grants before, but you do need to have a good understanding of a wide range enterprises and charities, gained through experience of training, business consultancy or development support. You will have a good understanding of business models, legal structures and financial systems that social and environmental organisations and community run and owned businesses may use. You will need to understand social enterprise finances, be able to read accounts, budgets, cashflows and have a good knowledge of social enterprise income streams.

We need someone who understands how hard it is to start up and grow social and environmental enterprises and can support people from diverse backgrounds in managing their grant, finances and growing their business.

Are you up for the challenge?

Interviews: Friday 18th and Friday 25th September (online)