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The Talent Set are pleased to have partnered with a fantastic charity organisation who are looking for a CRM Project Analyst to join their team for an initial six-month contract.
The CRM Project Analyst is responsible for working with various business units, including fundraising and communications, service delivery, and finance, to ensure that Microsoft Dynamics 365 meets the organisation’s operational and strategic needs. This role focuses on translating business requirements into clear technical specifications, improving data quality and processes, and helping drive supporter engagement, income growth, and impact reporting. Working alongside stakeholders, the successful candidate will help define a tailored Data Model and the processes to ensure ongoing compliance.
Key Responsibilities
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Engage with teams across Fundraising, Communications, Help Advice & Services, Data Quality & Compliance, and Finance to understand business processes and CRM needs.
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Facilitate workshops and interviews to capture and document functional and non-functional requirements.
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Translate requirements into user stories, process maps, and acceptance criteria to act as a bridge between technical teams, developers, and end users.
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Support the configuration of entities, workflows, forms, business rules, reports, dashboards, and integrations.
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Ensure developments follow sector best practice and align with UK charity needs, such as Gift Aid, donor journeys, and case management.
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Develop and implement the Data Model, data standards, data quality processes, and validation rules.
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Support GDPR compliance, including lawful basis tracking, data retention, consent management, and data audits.
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Develop and deliver training materials, guides, and workshops while offering mentoring and development for the existing CRM team.
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Contribute to project planning and risk management while acting as a key advocate for CRM business practices.
Person Specifications
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Proven experience as a Business Analyst, CRM Analyst, or similar role within a charity, not-for-profit, or membership organisation.
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Hands-on experience with Microsoft Dynamics 365.
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Understanding of charity-sector processes such as fundraising, donor management, Gift Aid, volunteer management, and service delivery.
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Strong analytical and problem-solving skills with excellent attention to detail, including experience documenting requirements, process maps, user stories, and test scripts.
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Understanding of GDPR, PECR, and data privacy obligations in the UK charity sector.
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Excellent communication skills, able to engage with both technical and non-technical audiences.
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Knowledge of the Microsoft Nonprofit Common Data Model, fundraising regulations, Power BI, Power Automate, or system integrations is desirable.
What’s on Offer:
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A salary of £45,000
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Full-time opportunity,
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Hybrid working, South West London / Surrey Borders ( 2-3 day a week on-site)
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6 month contract
How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.
The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application. To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.
Commitment to Diversity: The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Fixed term (6 months)
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as the Data Governance Manager.
The Data Governance Lead ensures UNICEF UK maximises the value of its supporter data by setting, maintaining, and embedding robust data governance standards across the organisation. The role leads key governance processes—including RoPA maintenance, soft opt‑in compliance, and data‑retention oversight—and works closely with Data Engineering and Data Analysis leads to align governance with wider data architecture and operational practice. As the organisation’s primary governance specialist during the EML cover period, the postholder provides expert guidance, documentation, and oversight to ensure all supporter‑data processing is compliant, well‑controlled, and clearly understood across teams.
The role requires strong experience working with complex supporter‑data environments, including expertise in data governance frameworks, and documentation of processing activities such as RoPA. Candidates should bring deep knowledge of data‑protection principles, soft‑opt‑in rules, and data‑flow or process‑mapping, alongside the ability to translate complex governance requirements into clear, practical processes. Success in the role also depends on excellent communication, stakeholder engagement, and the ability to work across multidisciplinary teams to drive organisational change.
Closing date: 28th March 2026 9am
Interview date: w/c 13th April
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a talented Salesforce Product Manager to cover a period of maternity leave.
This is a crucial and strategic role for our charity as we require an expert product manager to lead and manage our Salesforce platform, delivering configuration, insight, reporting and training.
The Salesforce Product Manager is responsible for leading the ongoing development, administration and improvement of our Salesforce ecosystem, ensuring it supports all areas of our charity, including fundraising, operations, finance and grant management.
The post holder is required to act as the trusted Salesforce partner for all users, translating needs into scalable solutions, managing change and delivering insight, training as well as data-driven improvements to help the charity achieve its strategic goals and objectives. This role requires independent ownership, strong stakeholder partnership skills and the ability to translate business needs into practical solutions.
Making A Difference

The client requests no contact from agencies or media sales.