19 Chief operating officer jobs in Liverpool

Your role

We are seeking a Finance & Operations Leader to lead Design for Good’s finance, operations and organisational effectiveness, combining strategic thinking with hands-on delivery.

Reporting directly to the Managing Director (MD), you will lead the organisation’s core finance, operational and enabling functions, ensuring we have the financial and operational infrastructure, people systems and governance frameworks needed to deliver our mission.

This is a hands-on senior leadership role, suited to someone who is both strategically minded and operationally confident — a collaborative leader who can lead suppliers, strengthen systems and financial processes, and take ownership of day-to-day operational delivery in a growing global charity.

Key Responsibilities

Financial leadership, planning and sustainability

● Support the MD in developing the annual organisational budget and take overall responsibility for financial performance, controls and processes.

● Work closely with the external accountants to ensure timely and accurate management accounts, annual accounts, financial reports, forecasts reporting for the MD, Board and Finance Committee.

● Take ownership of cash-flow forecasting, reserves management, financial planning and financial controls to support the organisation’s long-term financial sustainability.

● Ensure compliance with Charity Commission requirements, Companies House requirements (for any trading subsidiary) and charity SORP accounting standards.

● Lead the annual independent examination process and manage relationships with external auditors/examiners and other financial advisers.

● Oversee payroll, pensions, VAT returns and day-to-day financial administration, working closely with the external accounts team.

● Oversee restricted fund accounting, ensuring accurate tracking of grant expenditure, compliance with funder requirements and timely financial reporting.

Operations, systems and organisational effectiveness

● Lead and strengthen the organisation’s operational infrastructure, ensuring systems, processes and ways of working are effective, efficient and fit for purpose.

● Maintain an overall organisational plan, coordinating priorities, timelines and dependencies across the organisation.

● Identify and implement opportunities to improve organisational systems, operational processes and internal coordination to strengthen effectiveness and support sustainable growth.

● Oversee the day-to-day running of the organisation, including office management, IT systems, supplier contracts and operational compliance.

● Ensure the organisation’s IT and digital systems effectively support current and future organisational needs, including identifying and implementing opportunities for AI to improve efficiency and support organisational goals.

● Lead procurement and contract management, ensuring value for money, appropriate controls and effective supplier relationships.

● Lead financial and operational planning for key organisational activities, including the logistics and delivery of major events.

● Oversee joiner and leaver processes, ensuring a consistent, compliant and effective experience and that all required processes are correctly followed.

Governance, risk & compliance

● Lead the management, monitoring and reporting of the organisational risk register, ensuring key risks are actively managed and appropriately reported to the Board and relevant sub-committees.

● Ensure compliance with relevant legislation and regulatory requirements, including employment law, GDPR, health and safety and charity law.

● Act as the organisational lead for data protection, ensuring effective and compliant data protection practices across the organisation.

● Provide the Company Secretary function, including preparing Board papers and minutes, supporting the administration of the Finance and Risk Committees, and maintaining statutory registers and records.

● Work closely with the Chairs of the Finance and Risk Committees to support effective Board oversight of financial, operational and organisational risks.

● Ensure organisational policies are kept up to date, appropriately reviewed and approved by the Trustees.

Key Requirements

● Demonstrable experience in a senior finance and operations leadership role within a charity, not-for-profit, public or values-led organisation.

● Strong experience leading organisational operations and enabling functions, including finance, governance, compliance, IT and organisational infrastructure.

● Strong financial management experience, including budgeting, forecasting, management accounting, financial controls, audit processes and financial planning.

● Experience contributing to organisational strategy, operational planning and decision-making as part of a senior leadership team.

● Good understanding of governance, organisational risk management and regulatory compliance within a charity or not-for-profit environment.

● Experience working in a fast-paced environment, managing competing priorities, complexity and operational risk while maintaining a high standard of delivery.

Preferred Skills and qualifications

● At least 5 years’ experience in a managerial finance and/or operations role.

● Ability to operate confidently at both strategic and operational levels, balancing long-term organisational planning with hands-on delivery and problem-solving.

● Strong financial and analytical skills, with the ability to interpret, present and communicate financial information clearly to non-finance audiences, including Boards and senior leadership teams.

● Ability to influence, advise and support decision-making at senior leadership and Board level.

● Strong organisational and problem-solving skills, with the ability to strengthen systems, improve operational processes and enhance organisational effectiveness.

● Excellent interpersonal and relationship-building skills, with the ability to build trust and collaborate effectively across teams and with external stakeholders.

● Strong IT and digital systems skills, including experience with finance systems, CRM platforms and organisational technology tools.

● Ability to navigate complexity, manage organisational risk, exercise sound judgement and make sound decisions in a values-led environment.

● Excellent time-management and prioritisation skills, with the ability to manage multiple competing demands and deliver to deadlines.

Knowledge & Understanding

● Good understanding of charity finance, governance and regulatory compliance, including charity SORP and restricted and unrestricted fund management.

● Good understanding of people administration, employment legislation, organisational risk and operational compliance, including safeguarding responsibilities.

● Understanding of how financial management, operational infrastructure and people practices contribute to organisational effectiveness and the delivery of mission and impact.