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Children jobs in Monmouth, monmouthshire

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Closing in 3 days
Bowel Cancer UK, Remote
£28,804 per year, plus £2,000 London weighting if applicable
Posted 1 week ago
Field Studies Council, Remote
£36,973 per year + excellent benefits including 28 days leave + bank holidays, life assurance 5 x your salary, health & wellbeing support for you and eligible family members + much more!
Posted today

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Closing tomorrow
The Bikeability Trust, Remote
£49,000 - £50,000 per year
Posted 2 weeks ago Apply Now
Primary Science Teaching Trust, Remote
Starting salary £50,869
Posted 2 weeks ago
Chell Perkins Ltd, Remote
£24,792 per year
Love researching and writing? Passionate about the charity sector? Want to make a difference?
Posted 6 days ago
Closing in 5 days
Young Roots, Remote
£55,000 per year (£44,000 for 0.8 FTE)
Posted 1 week ago Apply Now
Social Workers Without Borders, Remote
£45,000 - £50,000 per year
Posted 1 week ago
Page 4 of 5
National Fire Chiefs Council Limited
Remote
Circa £36,300 per year
Full-time
Permanent
Job description

Department: Data, Digital & Technology 

Contract type:  Permanent 

Salary Level:  Circa £36,300 per annum

Location:Home Based (UK wide travel as required) 

Reports To:  Senior Project Manager 

About this role: 

The Product Support Specialist will play a key role in supporting the day-to-day operation, improvement, and effective use of NFCC’s digital platforms and services. Working within the Digital Transformation team, the postholder will act as a central point of coordination for business-as-usual support, helping to manage incoming queries, triage issues, maintain accurate records, and ensure that requests are responded to in a timely and structured way. 

The role will work closely with the Senior Project Manager, Business Analyst, stakeholders, suppliers, and colleagues across the wider Data, Digital and Technology team to support the smooth running and ongoing improvement of NFCC’s digital products, including the website and other core platforms. This includes translating issues and requirements into clear tickets or briefs, supporting Agile ways of working, contributing to sprint and release activity, producing user guidance and training materials, supporting workshops where required, and helping to ensure that systems remain effective, user-focused, and aligned with organisational and fire sector needs. 

What we are looking for: 

We are looking for someone who is organised, proactive, digitally confident, and able to balance routine support activity with coordination across multiple systems and stakeholders. You will need to be comfortable handling queries, assessing issues, working with suppliers, and keeping accurate records, while also contributing to continuous improvement across our digital services. 

The successful candidate will be expected to quickly build strong working knowledge of NFCC’s digital platforms and use this to support users, coordinate activity, and help improve the effectiveness of our systems and services.

What You’ll Bring: 

  • Experience supporting digital platforms such as websites, content management systems, CRMs, or community platforms (WordPress highly desirable).
  • Experience working in a digital, product, platform, or business support role within a technology, digital delivery, or systems-based environment. 
  • Strong day-to-day support skills for digital platforms, including responding to queries, triaging issues, coordinating actions, and maintaining high standards of user support. 
  • Experience working with internal teams and external technical suppliers to progress issues and resolve defects or enhancement requests. 
  • Ability to assess issues, use sound judgement, and decide when matters can be resolved directly or escalated appropriately. 
  • Ability to translate user needs or problems into clear, concise tickets, briefs, or actions for technical teams. 
  • Confidence supporting or leading workshops where required to gather information, clarify issues, and help progress support or improvement activity. 
  • Excellent organisational skills, with the ability to manage competing priorities, handle reactive tasks, and maintain accurate support logs or trackers. 
  • Strong written and verbal communication skills, with confidence engaging both technical and non-technical audiences. 
  • Good digital confidence and the ability to quickly learn systems, processes, and user journeys. 
  • Experience using ticketing or workflow tools, such as Monday . com, Microsoft Planner, or similar platforms. 
  • Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and collaboration tools (SharePoint, Teams).
  • Familiarity with Agile or sprint-based working environments. 
  • Experience of producing basic platform or website reporting, including use of tools such as Google Analytics, would be an advantage.

How to apply: 

Please complete the application form via the ‘apply now’ button below. CV’s will NOT be accepted for this position. 

Closing Date:  30th April 2026

Interviews:Week commencing 11th May 2026 (via Microsoft Teams)

NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post. 

NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive. 

NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.

Application resources
Organisation
National Fire Chiefs Council Limited View profile Organisation type Registered Charity Company size 101 - 500

NFCC is an independent membership association and the professional voice of UK fire and rescue services.

Posted on: 09 April 2026
Closing date: 30 April 2026 at 10:47
Job ref: PSS/DDT/042026
Tags: Product management

The client requests no contact from agencies or media sales.