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Actively Interviewing
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PURPOSE OF POSITION
This role is responsible for the service delivery of an effective, high quality, person centred support service to residents with a background of rough sleeping and range of medium to high needs. These includes entrenched drug and/or alcohol issues, mental health diagnosis and a range of offending backgrounds.
They will be the principal providers of support to residents in the Harbour Project team and will also work alongside Assistant Support Workers, to promote resident engagement through the development of positive relationships with our residents and contributing towards the promotion of a fulfilling, safe and inclusive environment.
RESPONSIBILITIES & ACCOUNTABILITIES
To be responsible to the Team Manager for the day-to-day delivery of the Harbour Project Team.
Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.
Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.
Conduct regular reviews of support plans and risk assessments as required.
Take a pro-active approach in multi-disciplinary support required for residents.
Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.
Ensure a high standard of customer service is upheld
To attend team meetings and take part in service policy and planning.
To participate in team meetings, team review days and other meetings as agreed with the Team Manager.
To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.
To respond and process all referrals made to the Complex Needs service and ensure those accessing the service meet the service eligibility criteria.
To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system.
To actively collect follow up information with regards to the outcome of reconnections and report
To deal with the immediate support needs of the residents as appropriate.
To assess resident safety and develop risk management strategies with the resident and other involved services.
To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
To keep accurate records and statistics on referrals, service outputs and outcomes etc.
To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
To ensure that all written work both for internal and external use is of a high standard.
To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.
To liaise and negotiate effectively on a day to day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
To build and maintain good working relationships with colleagues.
Ensure that all duties and services provided are in accordance with policies and procedures.
To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
To undertake such other duties within the competence of the post holder which may be required from time to time.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.
Experience
A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending, substance misuse and complex needs
Experience of working with clients in a trauma-informed way with proven effectiveness
Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
Demonstrate excellent customer service skills. Ability to develop good working relationships and rapport with residents and stakeholders.
Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner
Knowledge of Psychologically Informed Environments (PIE).
Demonstrable experience within local authority, voluntary, independent, charity or social housing sector
Successful track record of work with colleagues in order to achieve common goals
Working across agencies and / or partnership arrangements
Awareness of issues facing single people that experience homelessness or rough sleeping.
Skills & knowledge
IT skills and particularly Microsoft Office packages
Knowledge, understanding or experience of working in a casework management system.
Knowledge in identifying and dealing with substance misuse issues
Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups
Understanding of health and safety in a supported housing setting
Abilities
Willingness and ability to work shifts including evenings, weekends and waking night shifts on a rota basis)
Ability to motivate those with complex needs to engage with meaningful activities
Evidence of effective de-escalation techniques.
Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
Ability to work co-operatively to achieve goals
Ability to set up and work according to schedules
Personal qualities
Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
Ability to act on own initiative and effectively under own direction, as well as productively within a team
Strong sense of responsibility and accountability
Awareness of own training and support needs
Desirable criteria
Experience of using In-Form as a case management system.
Qualifications relevant to supporting vulnerable adults
Full current driving licence
Successful track record in developing services in response to changing needs and demands
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
Our mission to solve homelessness in east London, one person at a time!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Directorate background
The Advice Services directorate at Toynbee Hall is central to our commitment to address and alleviate poverty in London and beyond. Specialising in debt, welfare benefits, legal support, and generalist advice, our directorate has proven instrumental in significantly enhancing the financial wellbeing of those we serve. Last year alone, our efforts helped individuals and families to be over £23 million better off, showcasing the direct impact of our work.
Job purpose
The Director of Advice Services provides strategic leadership for Toynbee Hall’s Advice Services Directorate, ensuring the delivery of high-quality, accessible and impactful services that support people experiencing poverty, financial hardship, social exclusion and inequality.
Scope of role
The Interim Director of Advice Services is responsible for the strategic and operational leadership of all Advice Services delivered by Toynbee Hall.
This includes direct delivery services, partnership programmes, grant-funded projects and commissioned contracts delivered across community, healthcare and criminal justice settings.
The postholder will oversee a complex portfolio that includes:
Key Responsibilities
Strategic Leadership
Financial Planning and Performance
Business Development and Growth
Contract and Partnership Management
Service Portfolio Leadership
Person Specification
Essential Criteria:
Desirable Criteria:
Our Benefits
Annual Leave
Pension
Additional Perks & Support
Please refer to the attached job description for more details.
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Assessment and Reconnection Worker
Hounslow
£36,095 - £39,861
Do you have a passion for supporting people to rebuild their lives?
Our client looking for Assessment and Reconnection workers to join their excellent team in Hounslow. The Hounslow LIFE service is a large multi-site supported accommodation service that has a staff team of 31 supporting 86 clients, covering specialisms such as Homelessness, Substance Use and Mental Health.
This is an exciting opportunity to join their new Assessment Hub team at Apple Tree Cottage, providing rapid assessment and support into appropriate accommodation to clients over a 28-day period, ensuring those at risk of rough sleeping and homelessness can be directed to services suitable to their immediate, medium and longer term needs.
In the role of Assessment and Reconnection worker you will:
About you
To succeed in this highly rewarding role you would benefit if you:
However, above all they are looking for inspirational, committed individuals who have a genuine desire to support people to transform their lives.
Please note, due to the needs of all their services, there is a requirement to work a shift rota, so flexibility is required. This will include some weekends and bank holidays, and the role will be service based with no home working.
Closing date: 10am on 6 July 2026
Interview and assessments on: TBC
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Head of Finance
Location: Fully remote with flexible working arrangements. You must be able to travel 1-2 times per month for a team day in Bristol, Reading, or London, for which expenses will be covered.
Salary: £46,350 - £49,440 depending on experience
Contract: Part-time (0.8 FTE, 4 days per week), Permanent. We are flexible with how these hours are worked - working pattern to be discussed with the successful candidate.
Closing date: Monday 13 July
Interview date: Week commencing 27 July
Start Date: ASAP - this is a new role
Reporting to: Operations Director
Direct Reports: Finance Officer
Role Purpose
The Head of Finance plays a key role in supporting Good Faith's financial health, sustainability and growth. Working closely with the Operations Director and colleagues across the organisation, they provide the financial insight, systems and support that help teams make informed decisions, deliver impactful work and plan confidently for the future.
The role combines hands-on financial management with the ongoing development of financial systems, tools and processes to support Good Faith's growth and evolving needs.
Working in partnership with the Operations Director, Senior Leadership Team, thematic project delivery ("track") leadership teams and project leads, the Head of Finance helps promote sound financial stewardship, clear reporting and responsible use of resources.
The role also provides financial management support to Good Faith Foundation, working alongside its trustees and Charity Development Lead.
The Head of Finance line manages the Finance Officer, supporting their development and helping to ensure the smooth day-to-day running of the finance function.
Key Responsibilities
Financial Management and Reporting
Support the effective management of Good Faith's finances, helping to ensure accurate reporting, strong financial stewardship and long-term sustainability.
Prepare monthly management accounts, including profit and loss, balance sheet and cashflow reporting.
Provide clear, timely financial reporting and insight to support decision-making by the Operations Director, Senior Leadership Team and Board.
Help colleagues understand organisational financial performance, identifying trends, opportunities and areas requiring attention.
Work closely with the Operations Director to develop and improve financial systems, controls, policies and processes that support effective decision-making and organisational growth.
Coordinate month-end and year-end reporting processes.
Build positive working relationships with external accountants, banks and other professional advisers.
Maintain compliance with relevant accounting standards, tax regulations and statutory requirements.
Budgeting, Forecasting and Planning
Coordinate the annual budgeting process, working collaboratively with SLT and Directors across the organisation.
Maintain GF’s financial forecast and support scenario planning to inform decision-making and future priorities.
Monitor organisational, track and project budgets against performance and support teams to understand and respond to variances.
Provide financial insight and recommendations that help colleagues balance ambition with sustainability.
Support business planning and provide analysis to inform significant organisational investment and spending decisions.
Project Finance
Work alongside track leadership teams and project leads to develop, manage and monitor project and track budgets.
Produce project and track-level financial reporting and analysis, including profitability reporting.
Help project teams understand financial information and use it confidently in decision-making.
Provide practical financial support and guidance to help achieve GF’s organisational objectives while making the best use of available resources.
Warm Welcome Campaign
Work closely with the Warm Welcome Head of Operations and Leadership Team, providing financial support on budgeting, reporting and forecasting.
Ensure expenditure is accurately recorded, appropriately authorised and aligned with financial policies.
Produce regular financial dashboards and reporting, highlighting budget variances, emerging risks and opportunities for improved efficiency.
Provide insight and recommendations that support effective decision-making and responsible resource management.
Cashflow, Reserves and Financial Sustainability
Monitor and report on cashflow, reserves and wider financial performance, helping SLT plan for the future.
Manage and process supplier and payroll payments, ensuring appropriate controls and approvals are in place and payments are made accurately and on time.
Work with the Finance Officer to monitor debtor and creditor performance, supporting the timely collection of income and effective management of liabilities.
Provide financial insight and scenario planning that supports sustainable growth, informed decision-making and long-term resilience.
Support to Good Faith Foundation
Provide financial management support to the Good Faith Foundation.
Oversee the preparation of quarterly management accounts by external accountants, alongside budgets and financial reports as required.
Support trustees and the Charity Development Lead with financial information, insight and analysis.
Help maintain appropriate financial controls, governance and compliance arrangements.
Team Management
Line manage, support and develop the Finance Officer, creating opportunities for learning and professional growth.
Review and oversee bookkeeping, reconciliations and transactional finance processes.
Help foster a collaborative, supportive and efficient finance function that supports colleagues across GF.
Contribute to a positive team culture that reflects Good Faith's values.
Governance and Compliance
Help ensure GF maintains high standards of governance, accountability and financial compliance.
Support statutory record-keeping and coordinate company secretarial filings and documentation.
Coordinate the preparation and submission of VAT returns, annual accounts, corporation tax returns and other regulatory filings, working with external accountants as required.
Act as a trusted point of contact for external accountants, auditors, legal advisers and other professional advisers.
Coordinate annual insurance renewals and maintain records of key organisational licences, registrations and financial policies.
As needed, support audits, compliance reviews and risk management activities, helping to ensure appropriate documentation, controls and procedures are maintained.
Person Specification
Essential Experience
Qualified accountant (ACA, ACCA, CIMA or equivalent) with at least 2-3 years' working experience
Experience managing finance functions within an SME, consultancy, social enterprise, charity or purpose-led organisation.
Experience preparing management accounts, budgets and forecasts.
Good understanding of UK financial reporting, tax and compliance requirements.
Experience managing cashflow and financial planning.
Proficiency in accounting software (Xero) and Microsoft Excel/Google Workspace.
Essential Skills
Strong analytical and problem-solving skills.
Ability to communicate financial information clearly and confidently to non-finance colleagues.
Excellent organisational skills and attention to detail.
Ability to manage multiple priorities and deadlines effectively.
Strong relationship-building skills and the ability to work collaboratively with a wide range of people.
The ability to balance financial sustainability with organisational ambition and social impact.
Desirable
Experience in consultancy, professional services, social enterprise or charitable sectors.
Experience managing the finances of grant-funded projects
Experience supporting boards, trustees or senior leadership teams.
Knowledge of charity finance and governance requirements.
Experience supporting and developing colleagues through line management.
Personal Attributes
Collaborative and relationship-focused, with a genuine desire to support others.
Inclusive in approach and committed to building positive working relationships
Proactive and solutions-oriented, with the confidence to improve systems and ways of working.
Trustworthy, accountable and able to exercise sound judgement.
Comfortable working in a dynamic and evolving organisation.
Able to balance ambition with pragmatism, helping the organisation make the most of its resources.
Committed to Good Faith's mission, values and the positive impact of our work.
Key Relationships
Operations Director
Senior Leadership Team
Project Leads
Thematic project delivery leadership teams
Finance Officer
Good Faith Foundation Charity Development Lead and Trustees
External accountants and professional advisers
Clients, funders and other partners as required
Please review the attached JD for full information on how to apply.
The client requests no contact from agencies or media sales.
Talk Action is a community development and training organisation which helps bring brilliant causes to life.
We’re a values-led organisation and a leader in supporting charities, public sector bodies, community groups and social enterprises to maximise their capacity and achieve their development goals through training and project support.
We offer
A friendly working environment and experience of dealing with a wide range of interesting people at our online training days. You will be able to contribute to the development and future of a successful social enterprise and have flexible working conditions.
The Role
We’re looking for an experienced administrator to be based at our office on the beautiful Dartington estate in Devon. The Training Administrator will manage and market our online training programme.
Tasks are admin based and some repetitive work is involved. However, the role also involves marketing and speaking to clients about training topics. So, you’ll need to develop an understanding of our training and delivery style. There will be training and supervision on all aspects of the role. You’ll be working with one other
person (Jonathan – Founder of Talk action) but some days he will be out of office delivering projects. We’re based in a friendly shared office space but some days you may be working alone.
Tasks
· Plan annual training programme dates and books trainers
· Supply tech support to online courses (Zoom training & support given)
· Speak with clients about in-house course enquiries
· Reply to course enquiries, enter course booking into spreadsheet and send relevant pre-course info
· Collect new emails for our mailing list (using email gathering software)
· Entering course information onto free online listings & social media
· Manage mailing lists (adding and removing subscribers)
· Input accounts and receipts (entering expenses & income into a spreadsheet)
Person specification
Essential Skills and Experience
· Attention to detail - to complete repetitive tasks systematically
· Customer-focused (phone/email) – willing to help and problem solve
· Self-motivated and solution focussed
· Confident with online meetings (Zoom, etc)
· Comfortable working alone as well as in a shared office
· Proficient in using Outlook email, Word and at least basic understanding of Excel spreadsheets
Desirable skills
We will also interview those people with less experience but that show enthusiasm and potential.
Further development of role – You will have the opportunity to develop new courses, recruit new trainers and explore new marketing avenues (CRM, paid social media ads and new online networks)
Hours & Location
· Office based role (not remote) on Dartington Estate, Devon
· 3 x days per week: Ideally Tues - Thurs (with potential for increased days)
· Child/carer friendly hours available
· We are also happy to offer unpaid leave during school holidays
· Parking available and public transport nearby
Salary
· Starting at £28k rising to £30k (pro-rata)
· Statutory holiday & sick pay
Applications: Send covering letter/email (covering letter is essential) & CV
Deadline for applications: 9am Monday 13th July 2026
Main purpose of job:To work in the Navigator team supporting individuals who have or are experiencing sexual violence and or sexual abuse. As a first contact worker, you will act as a gateway to both specialist counselling and advocacy services and additional specialist support services in Essex. You will use your considerable experience to provide a high-quality telephone information and support service.
The support you deliver will help individuals on their pathway to wellbeing, recovery, and social inclusion through building trusting and collaborative relationships. You will guide users to make informed decisions about their own wellbeing, maximising their independence and engaging in appropriate community or clinical resources/interventions.
You will work within a team of first contact navigators under the supervision of a service lead. You will be highly motivated and dedicated, have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision.
Start date: As soon as possible (subject to Enhanced DBS Check and satisfactory references).
Salary:£26,496 - £28,845 (NJC Scales 12-17) per annum, pro-rata.
Contract: This will be a permanent contract.
Hours: 35 hours per week.
Place of work: CARA premises in Colchester and some remote home working if a suitable environment is available. Some travel to other locations in Essex may be required, particularly during the induction period.
Holiday: 25 days per year, pro-rata, plus additional closure days between Christmas and New Year.
To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification.
Applications must specifically address each essential and desirable criteria, giving evidence from previous experience or qualifications.
Application deadline: 10am Friday 24th July 2026
Interviews: Week beginning 3rd August 2026
Start date: Immediate, subject to receipt of satisfactory references and enhanced DBS check.
Mandatory Training Dates: To be confirmed.
This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1
Job Description
The First Contact Navigator posts will play a central role in the CARA team, ensuring that our service users and other agencies receive a high-quality service from the moment of first contact. You will work as part of a wider team of First Contact Navigators across Essex, based at our Synergy Essex Partner centres. The post liaises with clients, the CARA team and external agencies, providing advice, support and information.
The First Contact Navigator will engage with individuals who are experiencing, or who have experienced, sexual violence and or sexual abuse who require information, signposting and short-term support. You will be the first contact and conduct first meetings, managing your own caseload and co-ordinating personalised support for individuals on their pathway to wellbeing. You will have strong communication, interpersonal and negotiation skills with the ability to work under minimal supervision. You will support people who use CARA services to make informed decisions about their wellbeing, maximising their independence and engaging in appropriate community or clinical resources. You will work collaboratively with service users, the CARA team and other professional agencies to navigate and coordinate services.
At the outset, the main responsibilities of the post will be:
About CARA
CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs.
CARA is a registered charity working with adults of all genders, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services.
CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.
You can read more about CARA’s commitment to diversity and inclusion here. We encourage and welcome applications from candidates from diverse backgrounds.
About Synergy Essex
CARA is part of Synergy Essex – the Essex Rape and Sexual Abuse Partnership. We work closely with SERICC Rape and Sexual Abuse Specialist Service and Southend-on-Sea Rape Crisis (SOS Rape Crisis) to deliver the contract for the Office for the Police, Fire and Crime Commissioner for Essex for services for victims and survivors of sexual violence and child sexual abuse across Essex.
Hours: 4 days per week (30 hours) between 9.00am and 5.00pm
Clolsing date: Tuesday 30th June at 11pm
Interview date: Friday 10th July
Salary: £48,000 p/a pro rata
Contract: 1 year fixed term (covering a maternity leave position)
The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.
We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:
Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice
Line management for 1 hour per month
Training budget of £500 per year to spend on relevant training of that person’s choice
Employer pension contribution of 5%
Generous annual leave allowance and paid sick leave
Cycle to work scheme
Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice
Therapeutic Management
To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.
To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.
To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.
To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.
To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.
To develop and improve the charity’s therapeutic services, including any expansion of the services.
To manage therapeutic recruitment, inductions and training.
To hold monthly staff meetings and service team meetings when needed.
To oversee the individual and group supervision arrangements and reporting for all staff.
To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.
To support the charity’s quality assurance and development of its services through monitoring and responding to client feedback and outcomes data.
To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience.
To manage any complaints raised by clients.
Leadership
To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.
To strategically plan and develop the therapeutic services of the charity.
To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.
To build and maintain a positive working relationship with the Board of Trustees.
To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising.
To assist in promoting the charity by attending all relevant meetings directly connected with your work.
To undertake any other duties appropriate to the needs of the charity.
Client Work
To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients.
To maintain confidential and accurate counselling notes of all sessions.
To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).
To attend monthly one-to-one line management meetings.
To work to the British Association of Counselling and Psychotherapy ethical guidelines.
To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.
All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.
Person Specification
ESSENTIAL:
Diploma in Counselling (British Association of Counselling & Psychotherapy (BACP) accredited course or equivalent); and to have BACP accreditation or be working towards BACP accreditation or equivalent.
To be a registered member of BACP, UKCP, NCS or equivalent professional body, with over 5 years of supervised counselling experience.
Significant experience of providing one-to-one counselling for survivors of abuse and carrying out initial assessments and risk assessments.
Significant knowledge and understanding of the issues affecting this client group and the impact of trauma.
Significant line management and appraisal experience with the ability to effectively co-ordinate a team.
The ability to support staff to foster a positive working environment and deliver a high quality of service.
Experience of recruiting staff, including inductions and training.
Experience of managing safeguarding concerns and supporting others to act in accordance with safeguarding policies and in the best interests of the client or those at risk.
The ability to work with clients online or by phone.
Experience of working collaboratively as part of a leadership team and ability to contribute to an organisation’s future development.
Experience of developing and maintaining working relationships with partner agencies and professionals.
Excellent organisational and planning skills.
Excellent IT skills and experience of using Microsoft Word and Excel, with the ability to confidently use and support others with an online Case Management System.
Excellent communication skills, both verbal and written.
A commitment to identifying ongoing personal development and training needs and to take appropriate action to ensure these needs are met.
The ability to keep accurate and confidential records of client work.
Experience of being a client in a formal counselling relationship.
Experience of and commitment to working with diversity.
To have the capacity to work flexibly within a small professional team.
The ability to manage own time and work load effectively.
The ability to chair meetings
DESIRABLE:
Training in trauma processing approaches, such as EMDR, Narrative Exposure Therapy (NET), brainspotting, trauma-focused CBT, and Rewind Technique.
Experience of working within a community-based organisation.
Experience of working with people that have used drugs or alcohol to cope with trauma.
Experience of running therapeutic groups.
Experience of delivering training.
Meaningful therapeutic support accessible for adults impacted by abuse and addiction. A safe space for growth, connection and wellbeing for all.

The client requests no contact from agencies or media sales.
Head of Health and Quality
We are seeking an experienced leader to shape and influence high-quality services, supporting autistic people and individuals with learning disabilities to live their best lives.
Position: Head of Health and Quality
Salary: £51,000 per annum
Location: Essex (Hybrid Working)
Hours: Full Time, Permanent (flexible options available)
Closing Date: 17th July 2026
About the Role
This is a fantastic opportunity for someone who wants to influence and shape high-quality services within a forward-thinking organisation.
Reporting to the Chief Delivery Officer, you will provide leadership across health, quality and clinical governance. You will ensure services are safe, effective and continually improving while helping to shape the future direction of the organisation's health and wellbeing offer.
As Safeguarding Lead and Caldicott Guardian, you will play a vital role in maintaining compliance, supporting colleagues and ensuring the voices of the people supported remain at the centre of everything delivered.
Key responsibilities include:
About You
You will be an experienced health or social care professional with a passion for improving outcomes for autistic people and individuals with learning disabilities.
You may already be operating at Head of level or be looking for the opportunity to step into a broader leadership role.
You will bring:
A recognised clinical qualification and current professional registration would be advantageous.
About the Organisation
This values-driven organisation supports autistic people and individuals with learning disabilities to live fulfilling lives and be part of inclusive communities.
Guided by a commitment to community, innovation and enhancing lives, the organisation works to deliver compassionate, equitable and person-centred support while continually developing new approaches to improve outcomes.
Benefits include flexible working options, pension scheme, training and professional development opportunities, Employee Assistance Programme, Blue Light Card and free on-site parking.
Other roles you may have experience of could include: Head of Quality, Head of Clinical Services, Head of Care, Clinical Governance Lead, Quality and Compliance Manager, Director of Care, Head of Safeguarding, Registered Manager, Head of Health and Wellbeing, Clinical Lead.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
About the Role
Advice Giving
· Provide advice through telephone and webchat
· Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities
· Supporting clients to use ICT to make their new Universal Credit claim
· Use Citizens Advice resources to find, interpret and communicate the relevant information to clients
· Complete benefits checks when appropriate
· Research and explore options and implications so that clients can make informed decisions.
· Act for the client where necessary using appropriate communication skills and channels.
· Refer internally or to other specialist agencies as appropriate.
· Ensure that all work meets quality standards and the requirements of the funder
· Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.
· Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation.
· Complete the required training to comply with quality assurance processes
Research and campaigns
· Support our research and campaigns work through various channels including case studies, data collection and client consent
Professional development
· Keep up to date with legislation, policies and procedures and undertake appropriate training
· Read relevant publications
· Attend relevant internal and external meetings as agreed with the line manager
· Prepare for and attend supervision sessions/team meetings/staff meetings as appropriate
Administration
· Use of telephony and IT equipment for multichannel delivery of advice services
· Use of IT software for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production. Ensure GDPR compliant training is completed on an annual basis
· Ensure that all work conforms to your organisation’s systems and procedures
Other duties and responsibilities
· Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service
· Demonstrate commitment to the aims and policies of Citizens Advice
· Abide by health and safety guidelines and share responsibility for own safety and that of colleagues
· Work from a variety of Citizens Advice Liverpool outlets and outreach locations across the city as required over the course of the week between the hours of 8am-6pm.
Requirements
1. Recent knowledge and experience of the benefits systems, including experience of carrying out accurate benefit check calculations in a professional setting
2. Basic knowledge of multiple enquiry areas to aid with identifying emergencies and making referrals where appropriate
3. Experience of providing advice through telephone and web chat
4. Ability to use sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings with them
5. Ability to interpret complex information and convey it in a way that is understandable to clients.
6. Good ICT knowledge with an ability to support clients with their online claim application
7. Ability to develop and maintain positive working relationships with a range of partnership organisations to reach Universal Credit claimants.
8. Assist with research and campaigns works by providing information about clients’ circumstances
9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.
10. Ability to meet targets and excel against objectives.
11. Ability and willingness to work both on own initiative and as part of a team.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
National Helpline independent Stalking Advocate
Location: Hybrid (40% London Office based)
Hours: Full time - 35 hours per week
Type of contract: Permanent
Start date: ASAP
Salary: £30,737.70
Reports to: National Services Practice and Development Manager
ABOUT SUZY LAMPLUGH TRUST:
The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives.
Role Overview:
This is a blended role combining responsibilities across the National Stalking Helpline (0.6 FTE) and the National Advocacy Service (0.4 FTE).
The postholder will deliver high-quality, trauma-informed support across the full victim journey from first contact and immediate risk assessment through to ongoing advocacy and multi-agency casework.
The role ensures a seamless service for victims, supporting individuals at all risk levels through:
This model strengthens continuity of care and ensures consistent, victim-centred support across services.
DUTIES AND RESPONSIBILITIES: National Advocate (.4) National Helpline (.6)
Provide advice, guidance, emotional support, safety planning, and risk assessment to individuals contacting the National Stalking Helpline.
Answer incoming calls to the helpline and manage contacts in line with service standards.
Helpline duties day/week/FTE with flexibility to meet demand/need
Provide tailored advocacy support, advice, and guidance to victims living including emotional support, risk assessment, and safety planning.
Using the SASH, conduct follow on risk assessments to inform ongoing safety planning
Develop and maintain individualised advocacy plans for each client.
Support clients to navigate the Criminal Justice System (CJS), civil and family courts.
Liaise with other professionals and agencies, such as housing, health, social care, and law enforcement, to ensure coordinated support.
Proactively research and build strong working relationships with support services and share best practice
Advise and advocate on behalf of victims when their rights under the Victims’ Code are not being met.
Undertake ISA accreditation (training provided if not already achieved).
Apply cyberstalking knowledge and seek cyber technical support on complex cases.
Manage a caseload of up to advocacy 12 clients
Ensure prompt case closure when advocacy needs end, victims withdraw consent, or contact attempts fail.
Monitor and respond to the helpline email Live chat, inbox and voicemail messages in a timely and professional manner.
Respond to contacts from victims, friends, family members, and professionals seeking support or information.
Make safeguarding referrals and maintain compliance with safeguarding policies.
Conduct surveys and feedback to assess service impact.
Maintain accurate, timely, and confidential case records in line with organisational standards.
Deliver one-off advocacy interventions where appropriate.
Special requirements
This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months).
What we offer:
How to apply:
Suzy Lamplugh Trust is dedicated to equality and inclusivity. Please apply by submitting your CV and a cover letter detailing how your skills experience align with the job requirements. Applications without a cover letter will not be considered.
To reduce the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment
The client requests no contact from agencies or media sales.
We are SIFA Fireside, the support service for any adult in Birmingham that faces homelessness. For 40 years we have supported Birmingham’s most vulnerable people through Homelessness Intervention, Prevention and Recovery services.
The Adult Lead Worker service is based at our main hub in Digbeth but provides city-wide support to adults experiencing multiple disadvantages. This service provides flexible, strengths-based advice and support to people aged 18 years plus who experience two or more of substance use, poor mental health, history of repeat homelessness and offending history. Clients may also be serially excluded from services or be at risk of exclusion from mainstream services.
This is a targeted service that aims to build resilience, improve health and wellbeing and move people towards independent living at an early stage, in order to prevent or delay the need for crisis interventions.
The Lead Workers will also act as a community navigator linking the client into local services and activities, ensuring access to and receipt of necessary care and support that will vary for each client.
Key tasks (selection of)
To ensure that the service operates in a strength-based way, taking a flexible and psychologically informed approach to support.
To ensure that clients are provided with choice and meaningful involvement in decisions about how they receive support, and in identifying and setting goals as agreed with them. To work proactively to reduce barriers and support clients to access services, including for on-going health, mental health and substance use treatment / services.
Manage an active caseload of clients, keeping effective and up to date records and monitoring outcomes through our CRM database system.
To work in partnership with other agencies to ensure that clients receive a coordinated service e.g. substance misuse services, DWP, GP’s, pharmacies.
For the full list of Key Tasks, Managerial Responsibilities and Requirements, please see the Job description and Person Specification on our website.
To Challenge and address the systemic causes, and the effects of homelessness in collaboration with our partners

The client requests no contact from agencies or media sales.
Money and Employment Caseworker (Mental Health)
Location: Sheffield – Gleadless & Heeley
Hours: 35 hours per week
Salary: £26,457 - £28,500 based on experience
Contract: One Year Fixed Term
Join us and help change lives in your community
At Mental Health UK, we believe everyone should be able to live a fulfilling life, with the right support at the right time. Our Money & Employment teams help people across Sheffield to manage financial challenges, access specialist advice, and move closer to meaningful paid employment — all while navigating the realities of mental health difficulties.
We’re now launching an exciting new pilot within the Sheffield 24/7 mental health partnership, and we’re looking for a passionate and skilled Money and Employment Caseworker to join us.
If you’re committed to improving people’s financial wellbeing, understand the barriers created by mental health, and want to make a real impact locally, we’d love to hear from you.
About the role
This unique role blends specialist money advice with employment support using the IPS (Individual Placement and Support) model. You’ll work one-to-one with people who are experiencing mental health challenges, helping them stabilise their financial situation and take steps towards sustainable paid work.
You’ll be based within the community in Gleadless and Heeley, working closely with mental health professionals, local partners, and employers to provide early, accessible support that prevents crisis and supports recovery.
You will:
About you
We’re looking for someone who is motivated, compassionate, and confident working both independently and as part of a wider team.
You’ll need:
It would be great if you also bring:
Why join Mental Health UK?
You’ll be part of a supportive, forward-thinking organisation that puts people with lived experience at the heart of its work. We offer ongoing training, regular supervision, opportunities for progression, and the chance to contribute to a truly meaningful pilot programme that will shape future service delivery.
Ready to apply?
If you’re passionate about empowering people severely affected by mental illness, and you have the skills to support both financial stability and employment aspirations, we’d love to hear from you.
Apply today and help us create a future where everyone can thrive.
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have extensive experience and understanding of working with children, young people and/or vulnerable adults – including the crucial ability to build and maintain trusting relationships with young people and parents/carers who may have had previous negative experiences of services?
If so, St Giles has the ideal challenge for you: as a Senior Caseworker on our pioneering SOS project. Here we work with both victims and perpetrators of serious youth violence and other gang related offences, helping clients to be safe, move away from offending and take positive choices.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
Your role will be to provide young person-centred holistic support – including everything from helping clients to understand their own behaviour and its consequences, and promoting change, to helping clients’ families to support them and providing practical help with attending appointments, education, training and employment options, housing, benefits, debt and other aspects of day-to-day living. You’ll be part of a client focused SOS Team delivering casework services, predominantly Monday-Friday during office hours, and within Lambeth (although other hours and deployments may be required). You’ll also work closely with a range of partner agencies to ensure clients access the appropriate services and get the best outcomes.
Working flexibly within the community, with responsibility for one or more volunteers, you’ll be building effective and engaging relationships with young people involved in or at risk of being involved in the criminal justice system, with the aim of improving their life chances. You’ll conduct robust risk assessments and strengths-based needs assessments, with safeguarding as the priority, and ensure that all young people work towards an agreed support plan which is regularly reviewed and adapted. You’ll also build effective relationships with agencies providing services to the client group, and enable clients to engage in positive activity within the community (e.g. boxing, football, etc).
What we are looking for
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
We actively encourage people with personal experience of the issues facing this client group to apply for this role.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 29 June 2026 at 9am.
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Head of Income Generation and Communications
We are seeking an experienced fundraising and communications leader to drive sustainable growth, develop new income streams and strengthen organisational impact.
Position: Head of Income Generation and Communications
Salary: £30,600 (£51,000 FTE)
Location: Essex (Hybrid Working)
Hours: Part Time, 22.5 hours per week
Contract: Permanent
Closing Date: 17th July 2026
About the Role
This is an exciting opportunity for an experienced fundraising or communications professional who wants to make a genuine difference in a values-led organisation.
Reporting to the Chief Delivery Officer and working closely with colleagues across the organisation, you will lead fundraising, public sector contracting and communications activity. From securing new income streams and developing strategic partnerships to increasing organisational visibility, you will play a key role in ensuring future sustainability and growth.
This is a varied, hands-on role where you will combine strategic leadership with practical delivery, supporting a small and flexible team to maximise impact.
Key responsibilities include:
About You
You will be an experienced leader with a strong understanding of fundraising and relationship management. You may already be working at Head of level or be ready to take the next step in your career.
You will bring:
Experience of public sector tendering, commissioning or contract management would be advantageous.
About the Organisation
This values-led organisation supports autistic people and individuals with learning disabilities to live fulfilling lives and be part of inclusive communities.
With a strong focus on innovation, partnership working and improving outcomes, the organisation is committed to building sustainable services that enable people to thrive and achieve their aspirations.
Benefits include flexible working options, pension scheme, training and development opportunities, Employee Assistance Programme, Blue Light Card and free on-site parking.
Although this role is advertised on a part-time basis, increased hours may be considered for the right candidate. Conversations about flexible working and hours are welcomed during the interview process.
Other roles you may have experience of could include: Head of Fundraising, Head of Development, Head of Partnerships, Head of Income Generation, Fundraising Manager, Business Development Manager, Director of Fundraising, Head of Communications, Head of Marketing and Fundraising, Strategic Partnerships Manager.
If you're passionate about creating sustainable growth and helping communities thrive, we'd love to hear from you.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
One25 is a Bristol charity for women moving from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most vulnerable women to help them to heal and thrive.
One25 services have been developed to meet women at their point of need, with love and practical support. We do this through our night outreach service which is a lifeline for women on Bristol’s streets. Our specialist caseworkers offer intensive one-to-one care in any area of need: from support in court to finding somewhere safe to live. Our Health Hub provides vital access for women to health services, supported by healthcare professionals.
This is an exciting opportunity to join One25 as we recruit a new Independent Domestic and Sexual Violence Advisor (IDSVA) to join our specialist case work team. You will be supporting women who street sex work and are at a high risk of domestic and sexual violence. This role is key to coordinating a multi-agency response to women to improve their safety, while providing trauma informed practical and emotional support individually.
We are looking for someone who is creative, values person-centred support and a team player who is passionate about improving the safety of women.
One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from across the global majority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce.
As part of our efforts to increase ethnic diversity, we are taking positive action under the Equality Act 2010 (Section 159). We will guarantee an interview to applicants from global majority backgrounds who meet the essential criteria for the role. Applicants are therefore asked to ensure they complete the Equalities Form when submitting their details in order that their application can be considered appropriately. Please refer to One25’s Recruitment Data Privacy Policy for more information.
We are happy to discuss any reasonable adjustments individuals may require once in post, but also during the application and interview process to make it as inclusive as possible. This could include (but is not limited to) different ways of applying, sharing interview questions in advance, or allowing more time for tasks during the interview.
Occupational Requirement
This post is open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Following the recent Supreme Court judgment, this part of the Equality Act now means we may only consider applications from women who were assigned female at birth for this role. We welcome applicants to get in touch with us if they’d like to discuss this further.
Enhanced DBS disclosure will be required.
Hours: 30 hours per week over 4 days. Caseworkers are required to complete a monthly van outreach shift (evening/night hours which can be taken back as TOIL) and to participate in the evening on-call rota (typically once every few months).
Contract: Permanent
Salary: £26,846.10 (£33,558 FTE)
Location: St Pauls, Bristol
Benefits: External supervision and reflective practice to support your mental wellbeing and professional development.
Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.
Option to join the 4 Day Week pilot at six months, subject to passing probation (work 20% less for the same salary).
Enhanced company sick pay.
Enhanced maternity, adoption and paternity/partner pay
Access to Employee Assistance Programme
Access to HSF Health Plan
Mental Health Champions
Reflective practice sessions
Cycle Scheme
Opt-out pension scheme.
Applications by: 9am, Friday 17th July
Ask Us Anything session: 12.30pm, Tuesday 7th July (please email us for a Teams link)
Interviews: Wednesday 29th and Thursday 30th July
Start Date: As soon as possible
To meet women who street sex work where they are, supporting them to move from crisis and trauma towards independence in the community.


