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Salary: £64,093
Contract: Permanent
Location: London Hybrid, 2-3 days per week in Angel office
Closing date: ASAP
Benefits: 24-28 Days annual leave & option to buy/sell more, up to 5% pension contribution, Employee assistance programme, Life assurance cover, Health cash plan
We are very excited to be looking for a Head of Philanthropy to join a national disability charity, supporting people with complex disabilities to live connected and included lives.
With a new organisational strategy and recently implemented CRM system, the Head of Philanthropy will play a crucial role in shaping long-term philanthropic growth. Reporting to the Chief Fundraising & Marketing Officer, you will lead a talented team to develop an ambitious major donor programme, build a robust pipeline of high-value multi-year gifts, and create compelling propositions that inspire high-net-worth supporters.
As a skilled communicator, you’ll work effectively across a large and complex organisation, engaging senior stakeholders, ambassadors and donor networks to maximise opportunities and drive long-term impact for people with complex disabilities.
To be successful as the Head of Philanthropy you will need:
If you would like to discuss this role with us, please contact us and quote the reference 2908JP
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
The Talent Set are delighted to partner with our client on a fantastic Individual Giving Officer - Acquisition role. This position offers an exciting opportunity to support the growth of individual support through innovative acquisition strategies, helping to sustain and expand the organisation’s impact.
Key Responsibilities
Person Specification
What’s on Offer
Salary: c.£32,000 - £35,000 per annum
Hybrid: 2 days per week in office
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Employment Specialist to play a pivotal role in our Employment Services in Barnet.
Sounds great, what will I be doing?
We are seeking a dedicated and adaptable professional to manage a caseload of up to 20 clients, supporting individuals with mental health conditions into meaningful employment using the IPS model. The ideal candidate will work closely with clinical teams, contribute to multi-disciplinary care planning, and build strong relationships with employers to tailor job opportunities. Strong organisational and communication skills are essential for managing referrals, job retention support, and compliance with NHS and Hestia protocols. The role also requires accurate KPI tracking, benefit guidance, and flexibility to work across various settings. A commitment to professional development, collaboration, and client-centred outcomes is key.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Someone who is a self starter and comfortable with a lone working environment, you will have strong empathy skills and an eye for detail. You should have experience of supporting people in a job search and have made an impact on this. To succeed you would need to have worked in a target environment and used to meeting and exceeding targets.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
The Senior Health Organiser will be primarily responsible for commissioning the delivery of health supporting activities and positioning our organisation to become a centre for innovation in health equity and community-led approaches to health creation.
The traditional healthcare system is set up to deal with sickness: making us better when we fall ill. But we know that health is created closer to home: in the security we feel in our housing, the strength of our relationships, the control that we feel over our environment, and the sense of purpose that drives us forward. At Pembroke House we’ve been building on these basic insights for the past 10 years.
Through our flagship Walworth Living Room project (see below) we aim to develop a space for a community facing rapid gentrification and growing inequality to gather, heal and build new visions of health: one rooted in our collective power and agency.
The aim of this work isn’t for Pembroke House to be commissioned by the state, but for us to support a flourishing community that traditional healthcare systems can respond and adapt to.
We’ve done a lot – from partnering with the South London and Maudsley NHS mental health trust on community-connections, to opening the Walworth Living Room with support from Impact on Urban Health, and resident-led research through our recent Social Model of Health work.
Today, the Walworth Living Room is home to a range of programmes that build community health through ranging from collaging, to fitness classes to shared meals. And it’s embedded in our wider-organising for a just neighbourhood – with a particular focus on food and housing.
We’re now looking for an inspiring individual to take this work to the next level, working with partners in and around Walworth to build and curate a programme that positions the Walworth Living Room as a pioneering centre for community-led health.
If this sounds like you, then we want to hear from you!
What is the Walworth Living Room?
The Walworth Living Room (WLR) is a space where people can hang out, enjoy various activities, build relationships with each other, eat, learn, share and create. Located in the All Saints Hall building on Surrey Square, it is a place where people can work together to develop models of collective support and of collective control over community resources. Staff and visitors work collaboratively to make decisions about how the space is run.
The Walworth Living Room offers a free social space, activities, resources and workshops that support people to:
Spend time with their friends, family and neighbours
Meet new people and build new relationships with people of different backgrounds and experience
Understand the value of social connections for individuals and society and the root causes of social isolation
Share and practise the skills needed to sustain healthy community in a diverse neighbourhood
Imagine a more just and beautiful neighbourhood
Build collective power that enables us to take action or create projects for the benefit of the neighbourhood
Who we’re looking for:
You will be passionate about a vision of health that starts with community and addresses the systemic barriers to health.
You will be a natural organiser, with the ability to build wide-ranging relationships and alliances with community groups and organisations who are working on programmes that build community health. Ideally, you will already have relationships with these types of organisations in and around Walworth.
You will be a well-organised person who has experience with all stages of event and activity delivery, from planning, to logistics, to delivery, to evaluation and monitoring, and can ensure activities are delivered well from start to finish. You will have the ability to manage multiple streams of work simultaneously, keeping projects with different deadlines on track.
You will have experience working in low-income/working class communities and communities of colour. You’ll be someone who does not approach this work from a “saviour” viewpoint, but someone who respects the experience and expertise in the community, and who is keen to work alongside community members and the staff team to plan work that reflects the interests of the people who use the WLR. You will care as much about the process of planning and as you do about the events themselves.
You will also understand the structure of the NHS locally and will be a credible and challenging voice in the ‘traditional’ health system, able to translate the work of the WLR and the interests of the NHS.
Job Information Event - Thursday 2 April 11am-12:30pm. Signup required (see website)
Application Deadline: 9am Monday 13 April 2026
In person interviews: 20/21 April 2026
Hours of Work: Full time 35 hrs per week
Salary: £38,353 - £40,381
Annual Holiday Leave: 28 days paid annual leave per annum (pro rata), plus the standard Bank and Public Holidays and three discretionary days between Christmas and New Year.
Located in the heart of Walworth, we strive to empower communities and individuals to create a neighbourhood where everyone can flourish.



The client requests no contact from agencies or media sales.
Department: COO’s Office
Contract type: Permanent
Salary: Up to £115,000 per annum
Location: Home Based (UK wide travel as required)
Reports To: Chief Executive and Council Chair
The National Fire Chiefs Council (NFCC) is seeking a Chief Operating Officer to help lead the organisation through the next phase of its development. Reporting to the Chief Executive and Council Chair, Phil Garrigan, and working closely with the Board of Trustees, the COO will play a critical role in driving organisational transformation and delivery. This will ensure NFCC is well positioned to achieve its ambitious new three-year strategy and delivery plan, including preparations for the proposed College of Fire and Rescue in 2029.
This is an exciting opportunity to join a professional, responsive and agile organisation that is focused on making a real difference to public safety.
NFCC is a charity and membership organisation dedicated to making communities safer by providing national leadership, coordination and professional expertise across UK fire and rescue services. Working at NFCC offers a unique opportunity to contribute directly to public safety, national resilience and the continuous improvement of an essential public service.
Operating at the intersection of operational practice, policy, assurance and system leadership, NFCC supports fire and rescue services to collaborate effectively, respond to complex and emerging risks, and maintain the highest professional standards. We work closely with government, regulators, emergency service partners and sector stakeholders to ensure that the collective voice of fire and rescue leaders is influential, credible and evidence-led.
As a values-driven organisation and registered charity, NFCC is committed to ethical leadership, transparency and public benefit. We foster a culture that is inclusive, collaborative and rooted in service to communities. Our people are trusted professionals, empowered to lead, innovate and deliver meaningful impact, supported by robust governance, assurance and accountability frameworks.
NFCC is a modern, agile organisation with a fully remote workforce. This enables us to attract and retain talented individuals from diverse professional backgrounds, while supporting flexible, inclusive and high-performing ways of working. We place strong emphasis on wellbeing, professional development and continuous learning, recognising that our effectiveness depends on the capability, integrity and commitment of our people.
Joining NFCC means working on issues of national significance, influencing the future of fire and rescue services, and helping to strengthen the resilience and safety of the communities we serve. If you are motivated by public service and professional excellence, have a strong focus on delivery and impact, and bring experience in leading business transformation and organisational change, this role offers a challenging and rewarding opportunity to operate at the highest level of leadership.
The Selection Process
How to apply:
If you are interested in this role and think you have the skills and experience we need, please do look at the Job description on the NFCC website.
Candidates are invited to submit their CV and a covering letter setting out how they can meet the requirements set out in the job description. Please email this to the Recruitment mailbox (details found on the NFCC Website) by 23rd April 2026.
Tests for shortlisted candidates are likely to be Week commencing 4th May 2026
Interviews taking place on the 18th & 19th May 2026
NFCC is committed to safeguarding and promoting the welfare of children, young people and adults and will require a DBS check to be completed prior to commencing in post.
NFCC is committed to being an inclusive employer. We comply with the Equality Act 2010, and we believe that everyone deserves to work in safe environments that are free from bullying, harassment and discrimination, abuse, and harm, where they feel supported, welcome, and able to thrive.
NFCC acknowledges the duty of care to safeguard, protect and promote the welfare of children and vulnerable adults and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice, all staff are expected to share this commitment.
NFCC is an independent membership association and the professional voice of UK fire and rescue services.
The client requests no contact from agencies or media sales.
At Asthma + Lung UK, we’ve set an ambitious strategy to cut deaths and ill health from lung conditions by 20%. Hitting that target requires a step change in investment – tripling public funding for respiratory research to £141 million per year – to accelerate the development of better diagnostics, treatments and self-management technologies. Guided by the – 10year goals spanning prevention, diagnosis and treatment – the Research + Innovation (R+I) Advocacy team seeks to influence a range of stakeholders to back respiratory research at scale.
This role is at the core of our work. You’ll keep projects moving, build strong relationships (internally and externally) and regularly scan the UK research funding landscape to identify new opportunities. You’ll write clear, evidence-based briefings, support meetings with funders, academics and industry, and share our messages through the channels that work. If you’re highly organised, tenacious and an excellent communicator, this is a rare opportunity to shape the UK’s research agenda and deliver measurable improvements in outcomes for people with lung disease.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Monitoring and developing our Covid-19 Inquiry Recommendations Tracker, you will be an essential conduit for influencing policy and campaigns, part of a small but highly effective team.
Job description
Person specification
Essential
Desirable
Covid-19 has affected us all, but some communities were disproportionately impacted, including Black, Asian and minoritised ethnic communities and disabled people, so we particularly welcome and encourage applications from candidates from those backgrounds.
Please submit your CV and a covering letter explaining how you meet the essential criteria for this role.
The client requests no contact from agencies or media sales.
We are seeking a Researcher to support the activities of the Patient Evidence Department of Myeloma Patients Europe (MPE).
Please send your CV and cover letter at recruitment @mpeurope. org. Applicants must have the right to work in the UK, Germany or Spain. Applications without a cover letter will be rejected.
The following tasks and core responsibilities are non-exhaustive and subject to change depending on needs of the organisation.
Job Purpose
The Researcher will support the Patient Evidence department in generating, analysing and communicating patient-centred evidence to inform clinical, regulatory, industry, academic and policy decision-making, and to fuel progress across MPE programmes and activities. The role involves working with qualitative and quantitative data, supporting research projects and contributing to evidence-based outputs that amplify patients’ experiences and needs. The Patient Evidence department conducts our own patient-focussed research and collaborates on external projects with patient and medical organisations, universities, clinical teams, industry partners and regulatory bodies.
Main Duties and responsibilities
Perform the following duties in conjunction with and under the guidance of the Head of Patient Research:
Other responsibilities
Essential criteria
Desirable criteria
Personal attributes
We offer:
About MPE
Myeloma Patients Europe (MPE) is a pan-European organisation representing 57 myeloma and amyloidosis patient groups from over 35 European countries. It is registered as an international non-profit organisation under Belgian Law. A Board mainly composed of patients and caregivers is elected by the membership to oversee the strategy and governance of the organisation. A team of 14 staff members runs remotely the day-to-day operations, programmes and services within 4 divisions: Access and Policy, Medical Education and Scientific Engagement, Patient Evidence and Member and Patient Community Programmes.
MPE’s vision is a world where every person affected by myeloma has access to the knowledge, diagnostics, treatment and care they need to have the best possible outcomes and quality of life.
Our mission is to drive advocacy by empowering the myeloma community through research, education and collaboration.
Read more about our strategic goals for 2025-2030 here: w ww.mpeurope.or g/about-mpe/our-goals/
About the Patient Evidence department
The MPE Patient Evidence department was established in 2020 to generate evidence to better understand and articulate patients’ perspectives, influence decision-makers and use evidence as a driving force for progress across our strategic goals. The team is led by Dr Eilidh Duncan and our goal is to lead the development of robust patient evidence to improve experiences, outcomes and access for myeloma patients and their families. We achieve this by spearheading novel patient research initiatives that address gaps in the evidence and ensure the meaningful inclusion of patient perspectives in research design, conduct and interpretation. We use the evidence we generate internally to fuel progress across all MPE programmes and activities and externally by decision-makers including those in clinical, regulatory, industry, academic and policy settings.
The deadline for applications is 1 May 2026 and all applications will be reviewed immediately afterwards. Our hiring team will schedule interviews with successful candidates to take place in the following weeks. We will be in touch following the review period regarding next steps.
If you have any questions in the meantime, please reach out to us at our recruitment email address.
Our client is a young, growing grant‑making charity dedicated to transforming mental health support for young people aged 11–25 yrs across the UK. Founded in 2020, they invest around £8m each year in services and research that prevents and treats anxiety and depression, strengthens the evidence base for what works, and helps proven approaches reach the young people who need them the most.
Prospectus is delighted to be working with our client to recruit an Operations Assistant to join its small but busy and experienced team, in a key role based at lovely offices in Central London.
The Role
As Operations Assistant, this person will play an important part in keeping the grant‑making and organisational operations running smoothly. Reporting to the Head of Grants, this person will support the day‑to‑day administration of funding programmes, maintaining accurate records in Salesforce, will help to coordinate and facilitate charity visits and events, and provide general office and administrative support across the organisation. The person will also assist with diary management, meeting preparation, minute‑taking and occasional EA support for the CEO and wider team when needed.
This role will play a key role in bringing the work of the wider team together in a smooth and coordinated way with a strong systematic, helpful and organised approach.
The Person
The successful candidate will be highly organised, detail‑focused and comfortable managing multiple tasks at pace. They will bring a proactive, “can‑do” approach, strong communication skills and the confidence to work with a wide range of internal and external stakeholders. They will naturally enjoy keeping systems tidy, will be comfortable working with databases (ideally Salesforce), and will have solid IT skills across Microsoft Office products. This person will understand the importance of discretion, confidentiality and accuracy in addition to being highly numerate and comfortable with figures and preparing reports.
This person will have a natural sense of responsibility for their own role and will be a supportive and collaborative team player. They will be motivated by working with like-minded individuals from diverse backgrounds, connected by the mission of improving young people’s mental health in the UK.
This is an excellent opportunity for someone early in their career or a returner to work, who wants to learn how a charity works and to gain hands‑on experience across grant making, operations and events.
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reporting to: Community & Challenge Events Manager
Hours: Full time, Monday to Friday, normal office hours are 9:00 to 5:00, 37.5 hours per week. Flexibility is available around start and finish times
Location: Hybrid working – Minimum 40% of working time to be spent in the office based in Welwyn Garden City, Hertfordshire. Includes occasional local, regional and national travel.
We are looking for an enthusiastic and ambitious fundraiser with a track-record in income generation. This role forms an integral part of the Community & Challenge team, a small team that works with supporters including individuals, local businesses, schools, our beneficiaries, and community groups.
Job purpose
Main duties/responsibilities
Qualifications, Knowledge and Experience
Essential
Desirable
Other
Special Conditions
Essential
To create precious memories and experiences for young adults with life threatening illness and those close to them.
The client requests no contact from agencies or media sales.
About the Project
PKD Scotland: Outreach and Community Connections Project.
It is estimated that around 5,000 people in Scotland could be living with Polycystic Kidney
Disease. It is however often poorly understood and historically underfunded, meaning people
can leave clinic after diagnosis with little support beyond medical appointments. Many tell us
they don't know where to turn for emotional support or to meet others living with the same
condition. We want to change that and with support from a National lottery Awards for All grant
that is exactly what we are going to do.
The eighteen-month project will see us reach into hospitals across Scotland to try and ensure
that no one with PKD in Scotland has to manage their journey on their own. From diagnosis
onwards we want all to be aware of the charity, the array of services that we offer and foster
engagement. Two new volunteer led support groups will be established and a group of
ambassadors recruited to support the ongoing connections we make to ensure that PKD
remains in the spotlight.
As our Scotland PKD Engagement Officer you will be central to the success of the project.
Many people only reach us years after diagnosis, often when symptoms worsen, but we know
that early connection can make a real difference. PKD is lifelong and people face new
challenges at every stage. Having support around them helps them stay confident, informed
and connected.
About The Role
As PKD’s Scotland Engagement Officer, you will play a central role in delivering this ambitious
outreach project.
Reporting to the Chief Executive, you will raise awareness of the PKD Charity and its services,
ensuring that people diagnosed with PKD are informed about available support from the earliest
possible stage.
You will build and nurture relationships with NHS professionals and services across Scotland,
helping embed PKD Charity information and resources into patient pathways. Alongside this, you
will work closely with volunteers to establish two new PKD support groups and develop an
ambassador programme to maintain long-term local engagement and visibility.
This is an exciting opportunity for a confident relationship-builder who enjoys working
autonomously while contributing to a small and dedicated team. Your work will help ensure that
people living with PKD across Scotland feel informed, connected and supported throughout every
stage of their condition.
For more information and details on how to apply, please read the full Job Description.
The client requests no contact from agencies or media sales.
Bank Worker
If you are the successful candidate, you will be joining a very tight-knit and supportive team that works tirelessly to ensure some of the most vulnerable individuals in the borough are well-cared for
Role: Bank Worker
Locations: North East England, North West England and London
Salary: £12.24 - £14.03 per hour
Closing Date: 07 April, 2026
Employment Type: Locum, Bank
About the Role
Each year, the charity supports and empowers thousands of young people to find a safe place to call home, a chance to thrive and a brighter future. We want you to be a part of that change we’re passionate about.
Come join our dedicated team as a Bank Worker and you’ll be given the opportunity to provide support to individuals experiencing homelessness and create positive change.
What We Can Offer You:
· Flexibility
· Competitive Pay: £12.24 to £14.03 per hour
· Meaningful Work: making a positive impact in your local community
Responsibilities:
· Community Support: providing support and guidance to individuals facing homelessness
· Empowerment: helping clients to access resources and services to encourage their independence
· Teamwork: working with a dedicated wider team to deliver excellent quality care, support, and guidance to our clients
What We Are Looking For:
· Strong communication with a range of people from different backgrounds
· Understanding and respecting perspectives and experiences of clients
· Committed to maintaining a safe and secure environment for all individuals
· Experience working with young people at risk of homelessness
We have services across:
North East: Durham, North Tyneside, South Tyneside, Middlesbrough.
North West: Manchester, Cheshire, Oldham, Salford, Rochdale, Stockport, Warrington.
London: Brent, Bromley, Camden, Haringey, Islington, Lambeth, Finsbury Park, Sutton, Gravesend.
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.
We are seeking a proactive and organised Hub and Helpdesk Coordinator to oversee the day-to-day operation of the URC Resources Hub and deliver an efficient, user-focused helpdesk service.
In this role, you will be the first point of contact for enquiries, triaging and tracking queries through to resolution and escalating issues as needed. You will monitor Hub performance, flag content and technical issues, maintain service documentation and coordinate closely with the relevant teams and users to ensure a consistent and reliable service.
The role also involves preparing regular performance reports and escalating risks or development needs, helping to support continuous improvement of the Hub’s operations.
The successful candidate will demonstrate excellent judgement, strong risk awareness and confident use of IT tools. You will have outstanding communication and interpersonal skills, the ability to manage a complex workload within the tight deadlines and the confidence to act on your initiative when appropriate.
This is an excellent opportunity for someone who thrives in a service-oriented digital environment. We offer you a flexible and friendly hybrid work environment from the Office of General Assembly in London and from home.
If you are interested in working for us and can meet the above requirements, please see our website for a job description and application form (noting that we do not accept CVs).
Closing date for applications: 12 noon, Wednesday 15 April 2026
Interview date: Tuesday 28 April 2026
Wherever you are on your journey, we are here for you. We are a community that shares Gods love and joy in the hope of making the world a better place

The client requests no contact from agencies or media sales.