Communication manager jobs in City of london, england
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About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are expanding our team of IPS Employment Advisors in our IPS service in the London Borough of Newham. You will be based in one of NHS mental health treatment teams in Plaistow and East Ham areas, working 35 hours per week. IPS services at Working Well Trust have been awarded the IPS Grow quality mark and adhere closely to the principles of the IPS model in supporting people in to employment. This role will be working with clients who have mental health support needs, wanting to gain paid employment.
Experience of employment support is not essential, it is more important that you share our passion and commitment to employment as an integral aspect of wellbeing and supporting people to find the right job for them. You will receive training on the IPS model and in supporting people with mental health issues. We welcome applications from people with lived experience of mental health, either personally or through a close contact.
You need to have a desire to support people to achieve their employment goals, and the ability to multitask and manage your workload effectively. Good organisation skills are essential for this role, in addition to an interest in mental health, and the role it plays in the workplace. The successful candidate will need to become comfortable in approaching employers, and showcase the advantages of our service in order to work with them to recruit our clients to fill vacancies and sustain employment.
What you’ll be doing
You will work with clients (managing a caseload) who have mental health support needs, to assist them in securing sustainable paid employment in line with their preferences. You will deliver the IPS approach (for which training will be given); providing person centred support and guidance to clients, whilst building positive relationships with local employers to enable clients to move into suitable employment.
You will work as part of a mental health team (NHS Trust) maintaining positive and integrated relationships, fostering a holistic approach to recovery through employment. You will work closely with clinical teams, providing a coordinated approach that always remains client led.
You will spend up to 65% of your week working in the community of Newham to provide localised support to residents of the Borough.
You will also be working to contract targets whilst maintaining a high-quality service.
What you’ll need
Experience in employment support is not essential. We are looking for someone who brings:
- A genuine desire to support people into meaningful employment.
- Commitment to person-centred work and either experience of or enthusiasm to learn the IPS approach.
- Confidence engaging with employers and promoting the benefits of our service.
- Good organisation skills and the ability to manage a caseload effectively.
- Beneficial (but not essential): experience working with people with mental health difficulties.
- Beneficial (but not essential): local knowledge/ experience of the Borough
What we offer
- £33,000 per year
- 30 days annual leave plus public holidays, (FTE)
- Employer pension contribution of 6%
- Supportive environment within a growing, dedicated team
- Meaningful, rewarding work supporting people into employment
- Expenses paid for mandatory travel during work hours.
- Flexible, paid Wellbeing Hour every fortnight (FTE)
What’s next
Before you apply, please note the following:
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We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months.
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To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
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Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
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If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
Working Well Trust is an equal opportunities employer and Confident about Disabilities.
If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions.
Start your application today and take the next step in a rewarding career.
Closing date: Tuesday 14th July 2026 (09:00). Please note, we may be actively interviewing during this time and may close the vacancy early.
First stage interviews (telephone): 20th - 24th July 2026
Final Stage interviews: 29th- 30th July in person in Stratford.
Please upload your CV and answer our screening questions to outline why you wish to apply and how you meet the person specification.
Please note, we would be unable to proceed with an offer if incorrect information has been provided at application stage.
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.
Title: Head of Campaigns
Salary: £60,000
Contract: Temporary
Hours: 37.5 per week (Monday to Friday)
Holiday: 25 days per year plus bank holidays
Location: Home based with regular across the UK
Probationary Period: 3 months
Reports to: Chief Executive
Benefits: An additional 3 days holiday between Christmas and New Year
Flexitime policy
5% pension contribution
Anticipated contract duration: 9th November 2026 - February 2028
We are River Action
We are a small and agile campaigning organisation on a mission to rescue the UK’s rivers from a toxic cocktail of agricultural, sewage and industrial pollution and water shortages. We support community action, galvanise and mobilise public opinion, influence government policy, take legal actions and call out destructive industrial practices to incentivise changes that end river pollution and secure freshwater.
We are a talented team of positive disrupters and stakeholder mobilisers delivering our strategy to urgently protect and restore our rivers for the benefit of communities, rivers and wildlife.
Our rivers are our life support system and they are dying. We need urgent action to bring them back to life.
Who we are looking for
We're looking for an exceptional campaigner to lead an ambitious environmental campaigning programme for just over a year to cover maternity leave. This is an exciting opportunity for an inspiring leader who can develop bold, strategic campaigns that shift public debate, influence decision-makers and deliver tangible environmental outcomes.
You'll be an experienced campaign strategist who understands that lasting change rarely comes from a single tactic. You'll know how to bring together compelling communications, evidence and investigations, grassroots mobilisation, political engagement, legal interventions and partnerships into integrated campaigns capable of changing policy, behaviour and corporate practice.
We're looking for someone who combines strategic vision with practical delivery. Someone who is comfortable making decisions in a fast-moving environment, spotting opportunities as they emerge and adapting campaigns to maximise impact.
Experience in environmental campaigning would be highly valuable, but above all we're looking for someone with an outstanding track record of leading successful campaigns that have shifted opinion, influenced policy or held powerful institutions to account.
We’re looking for someone who brings energy, creativity and courageous leadership. Someone who is excited by building campaigns that challenge the status quo, comfortable navigating complexity and able to combine bold thinking with sound judgement. You'll know when to disrupt, when to collaborate and how to inspire others to believe that together we can restore the UK’s rivers.
If you're motivated by creating change, thrive in a dynamic environment and want to lead campaigns that make a genuine difference to one of the UK's greatest environmental challenges, we'd love to hear from you.
What you’ll be doing:
As Head of Campaigns, you will be developing and delivering bold, integrated campaigns that drive lasting change for the UK's rivers. You'll lead and inspire a talented team of campaigners, helping them to develop innovative, impactful campaigns while fostering a collaborative, ambitious and supportive culture. You'll work closely with colleagues across communications, policy, legal, fundraising and research, ensuring our work is strategically aligned and greater than the sum of its parts.
Leading River Action's Campaigns Team, you will shape the organisation's campaigning strategy, ensuring our work is innovative, evidence-led and designed to influence public opinion, hold polluters to account and secure meaningful political and systemic change. You'll create campaigns that connect compelling storytelling with community mobilisation, strategic communications, political advocacy, legal action and partnerships, ensuring every part of our work contributes towards our mission to rescue the UK’s rivers.
You'll provide strategic leadership across the full campaign lifecycle, overseeing campaign planning, delivery, budgeting, resourcing and evaluation. You'll ensure our campaigns are informed by robust evidence, guided by clear objectives and measured against meaningful outcomes, using insight and learning to continually strengthen our impact.
You will lead River Action's communications and public profile, ensuring our campaigns cut through the national conversation, inspire public action and strengthen our reputation as one of the UK's leading environmental campaigning organisations. You’ll oversee media, messaging and campaign communications that amplify our voice and build public support for change.
Internally, you'll work in close partnership with the Head of Public Affairs to ensure our public campaigns reinforce and accelerate our political influencing work, while ensuring community campaigns and grassroots action inform our national priorities. You'll also work alongside the Head of Legal to develop campaigns involving strategic litigation to achieve change within and outside of court and legal processes, using legal action as a catalyst for wider public awareness, policy change and industry accountability.
As a member of River Action's Senior Management Team, you'll help shape the strategic direction of the organisation and contribute to organisational leadership beyond your own department. You'll work alongside the CEO and fellow Heads of Department to deliver our organisational strategy, embedding collaboration, innovation and impact across all areas of our work.
You'll also play a key role in securing the resources needed to deliver our ambitions. Working with the Head of Development, you'll help develop compelling funding proposals, inspire funders with our vision and demonstrate the impact of our work through robust monitoring, evaluation and reporting. Working with the Finance and Operations Manager, you'll oversee campaign budgets, ensuring resources are managed effectively and strategically.
Main Duties
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Provide strategic leadership as a member of the Senior Management Team, supporting the CEO to deliver River Action's organisational strategy, theory of change and long-term vision.
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Lead the development and delivery of River Action's integrated campaigning strategy, ensuring our public campaigns drive measurable environmental, political and societal change.
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Develop and oversee a portfolio of ambitious national campaigns, identifying opportunities to influence public opinion, policy, regulation and industry practice through innovative and impactful campaigning.
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Lead River Action's communications, media and public engagement strategy, ensuring compelling storytelling, strong brand visibility and effective use of traditional, digital and social media to grow our influence and supporter base.
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Lead the planning and delivery of River Action’s creative interventions and actions, from polling, petitions and shareholder actions to public protests and high-profile actions.
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Serve as a senior public representative and spokesperson for River Action, building the organisation's profile and influence through media engagement, public speaking, stakeholder engagement and high-profile external events.
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Oversee River Action's digital campaigning platforms, including the strategic development of our website and digital engagement tools.
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Work closely with the Head of Public Affairs to ensure campaigns and political advocacy are fully integrated, maximising opportunities to influence government, regulators and decision-makers.
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Work closely with the Head of Public Affairs to ensure grassroots action informs national campaigns, and national campaigns empower and amplify community action.
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Work with the Head of Legal to identify, develop and deliver strategic legal interventions that strengthen campaigns, increase accountability and drive systemic change beyond the courtroom.
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Build and maintain influential relationships with campaign partners, coalitions, NGOs, academics, community organisations, funders and other key stakeholders to maximise collective impact.
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Lead campaign planning, governance and delivery, ensuring campaigns are effectively resourced, managed and evaluated against agreed objectives, budgets and monitoring, evaluation and reporting (MER) frameworks.
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Lead, inspire and develop the Campaigns Team, fostering a collaborative, creative and high-performing culture that enables colleagues to thrive and deliver exceptional work.
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Work with the CEO, Head of Development and senior colleagues to secure funding for campaign activities, contributing to funding proposals, donor engagement and impact reporting.
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Work with the Finance and Operations Manager to develop, monitor and manage campaign budgets, ensuring resources are used effectively and strategically.
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Support organisational reporting by contributing to Board papers, quarterly and annual reports, organisational planning and performance monitoring.
Other Duties & Responsibilities
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Adopt a positive approach to personal and professional development; engaging in one to one meetings and relevant training.
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Be aware of, and act on, relevant health and safety responsibilities as an employee of River Action and adhere to these wherever you are working.
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To maintain confidentiality in all areas of work at River Action.
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UK travel will be required. Training & operational activities may require overnight stays away from home, in which case standard River Action procedures apply.
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Demonstrate a strong commitment to creating an inclusive, equal and diverse workplace and a positive organisational culture.
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Work collaboratively with colleagues across River Action to collectively deliver our ethos and mission.
What you’ll bring
The position will suit a strategic, well organised, energetic, passionate and dedicated person. The ideal person will be an excellent leader, a people person, and thrive within a dynamic and fast-paced environment. The person will have a passion to protect and restore our waterways and hold those responsible for environmental destruction to account.
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Ability to think strategically to deliver campaigns that are positively disruptive and meet River Action values.
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Line management experience of highly experienced professionals, bringing out the best in your team.
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Creative attitude and skills for solving problems and raising awareness of problems and solutions.
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A head for organisation and excellent time management, bringing others along with you in planning and delivering interventions and projects at short notice and under pressure.
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Experience in public and/or political campaigning either within or outside the environmental sector.
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Experience and contacts in communications and PR.
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An understanding of the issues that are impacting our rivers, and their solutions.
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The ability to establish and maintain effective contacts and relationships with senior and influential external individuals and bodies.
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The ability to communicate effectively and appropriately with a wide range of people both verbally and in writing including the media, community groups, other NGO representatives, government, industry leaders, supporters and followers on social media.
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Exceptional IT literacy and a head for figures and budgeting.
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Ability to work independently and take initiative to solve problems.
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Ability to work flexible hours as necessary.
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A good team player with a willingness to muck in as and where required.
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Ability to think clearly even when working under pressure.
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A passion for River Action’s mission and vision.
Diversity and Inclusion
Don’t meet every single requirement? Studies show that women and people of colour are less likely to apply for jobs unless they meet every single criteria. We are committed to building a diverse, inclusive and equitable workplace. So if you like the look of this role but your past experience does not align perfectly with everything in the job description, we would still like to hear from you. You may be just the right person for this or other roles.
How to apply
To apply, please submit to jobs at riveractionuk dot com with the subject ‘Head of Campaigns’’:
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your CV (2 pages max),
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a cover letter (2 pages max) explaining why you want to work for River Action and how your skills and experience meet the requirements of the role, and
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a written submission (2 pages) as described below.
Only applications including all three documents will be accepted. Please provide your documents in pdf format.
Written submission
River Action is looking to develop a campaign around water security in the UK to launch in 2027. Please put together a campaign brief setting out the challenges faced, how we would develop and deliver this campaign including campaign asks; campaign outcomes; public, political and legal tactics; routes for funding and resource requirements.
Your campaign brief should be no longer than 2 sides of A4.
Application process
Applications will be reviewed on a rolling basis until 23:59 on 19th July.
Should your application be shortlisted, the next stage will involve an initial 30 minute interview on 28th July via video conference. You may then be invited to attend a second interview with a panel on 3rd August.
Please indicate in your covering letter or in a covering email your availability for interviews on these dates.
If you have any questions about the role or your application, please contact us on jobs at riveractionuk dot com.
The client requests no contact from agencies or media sales.
This excellent opportunity will enable you to provide comprehensive, high-quality administrative support to the Diocesan Safeguarding Team, ensuring the effective coordination of safeguarding activity, compliance with Church of England safeguarding policies, and the accurate and secure management of sensitive information.
The role involves a range of administrative duties including:
- Managing calendars, meetings and correspondence.
- Preparing agendas and papers, and take minutes for safeguarding meetings
- Maintaining confidential records
- Supporting parishes with the administration of DBS checks
- Organising safeguarding training events and programmes.
- Assisting with audits, inspections and quality assurance processes, and preparing reports for governance bodies
- Maintaining safeguarding databases and tracking systems, ensuring high standards of data accuracy and producing a range of reports
- We are looking for an individual with substantial experience in administration involving complex processes, proven organisational ability, and experience in handling highly confidential and sensitive information. The ideal candidate will have confidence and expertise in using databases, and record management systems, with a high level of IT proficiency, Microsoft Office.
- You will also have strong written and verbal communication skills and have a flexibile approach to ensure tasks are completed to deadlines. With the nature of the role, the ability to keep calm under pressure, and the resilience to cope with the impact of safeguarding matters is essential, along with empathy with the Church of England, its missions and aims.
Welcome to the Diocese of Southwark, where we seek to be Christ Centered Outward Focused in all we do.


The client requests no contact from agencies or media sales.
South East London Mind has been delivering a young person’s counselling service to students at Southwark College for several years.
As a College Counsellor, you’ll provide an age-appropriate counselling service that allows the students to explore their mental health and wellbeing, along with the socioeconomic factors that impact this. You’ll manage a caseload of students, triaging new clients to the service, coordinating the waiting list and capturing data and outcome measures on a CRM database.
We are looking for someone with a professionally recognised diploma in Counselling or Psychotherapy who has experience of providing counselling to young people aged 14 upwards. As you’ll be working closely with pastoral staff on-site, an ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.
The role will require you to:
- Offer age-appropriate counselling sessions, including assessments and risk assessments. Where appropriate, provide clients with information about, and signposting to, other services
- Work with teachers and pastoral staff to ensure that the students are triaged and the relevant level of care and support is offered
- Work closely with the school to raise & report any safeguarding concerns in accordance with the schools and SEL Minds Safeguarding Policies
- Liaise where appropriate with other SEL Mind staff, school/college staff or agencies including local statutory and voluntary sector professionals and organisations
- Regularly communicate with other SEL Mind college counsellors and college safeguarding team to keep abreast of key themes, issues and needs across the service and collaborate to address these
- Attend regular clinical supervision, group clinical supervision, and line management to ensure effective therapeutic interventions
Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.
Closing date: Wednesday 8th July
Likely interview date: Monday 20th July
We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.
About Us
SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.
SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.
Read more about staff benefits and why staff love working here on our website.
We work to be there when it matters for people living with mental health problems and dementia in Bromley, Greenwich, Lambeth, Lewisham, and Southwark



The client requests no contact from agencies or media sales.
About the role:
Housing First changes what is possible for people who have been shut out, moved on and let down for too long.
Single Homeless Project's (SHP’s) Camden Housing First service is expanding, and we’re looking for a passionate and skilled Project Worker to join an innovative team supporting people with long histories of rough sleeping, multiple exclusion and co-occurring needs. This includes a new and important focus on supporting couples who have been rough sleeping and will be accommodated separately in their own self-contained flats, while receiving intensive, relational and trauma-informed support.
Based from King’s Cross, you’ll work across the community and in people’s homes, carrying a small caseload so you can offer flexible, persistent and person-centred support that is shaped around each person’s strengths, safety, needs and goals. You’ll build trust with people who may have had difficult experiences of services, working at their pace while keeping a strong focus on housing sustainment, wellbeing, risk, choice and recovery.
You won’t be doing this work alone. You’ll be part of a multidisciplinary team and will work closely with statutory services, housing partners and specialist colleagues including health, psychology, Solace, occupational therapy and perpetrator support. With safety at the heart of the work, you’ll play a key role in supporting people where relationships, trauma, exploitation, abuse or external risk may be part of their lives. At SHP, you’ll also have access to learning, reflective practice and development opportunities that help you keep growing your skills while doing meaningful, complex and life-changing work.
About you:
- You have experience supporting people facing multiple disadvantage, including homelessness, trauma, mental ill health, substance use, contact with the criminal justice system or long-term exclusion from services.
- You know how to build trust with people who may be wary of services, using patience, consistency and creativity to keep people engaged without forcing change before they are ready.
- You understand the links between severe and multiple disadvantage, VAWG, coercion, abuse, exploitation and safety, and you can respond in a way that is trauma-informed, boundaried and safeguarding-focused.
- You are a confident advocate and communicator, able to work with partners, negotiate well, challenge when needed and keep the person’s voice at the centre.
- You are organised and self-sufficient in your day-to-day work, with the written, IT and recording skills needed to manage a caseload, update systems clearly and keep support plans moving.
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing Date: Sunday 19th July at Midnight
Interview Date: Tuesday 28th July online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
Use your experience as a Safeguarding Lead to set clear direction, challenge thinking and ensure safeguarding is consistently strong, effective and trusted.
You will drive meaningful change ensure safeguarding is embedded across every part of the organisation. If you are ready to bring your expertise into a role where your decisions have real impact, this is your chance to lead with purpose and authority.
As our Safeguarding Lead, you will play a central role in strengthening safeguarding practice across the Motor Neurone Disease (MND) Association, helping ensure the right support is in place at the right time.
Key Responsibilities
- Lead the development and delivery of the MND Association’s safeguarding strategy
- Provide expert safeguarding advice and support for staff and volunteers
- Oversee responses to serious safeguarding incidents, including reporting and learning
- Lead the Association’s Safeguarding Board and annual action planning
- Work in partnership with senior leaders to ensure safeguarding awareness at all levels of the organisation
- Maintain and review risk management and reporting, safeguarding policies, ensuring compliance and best practice
- Develop quality assurance frameworks, audits and case reviews
- Strengthen safeguarding culture through training, engagement and clear standards
About You
- Significant experience in a senior safeguarding role and working within multi-agency safeguarding environments
- Strong knowledge of safeguarding legislation and multi-agency working
- Experience managing complex safeguarding incidents and reviews
- Ability to provide safeguarding KPIs, reporting, data and risk analysis
- Confident communicator who can challenge constructively
- Proven ability to provide positive safeguarding outcomes for
- Skilled in analysing data to drive improvement and risk mitigation
Desirable
- Experience in a charity or voluntary sector setting
- Social Work or other relevant qualification
Further information about working for the MND Association and full job description is available in the attached Candidate Pack.
- Screening calls taking place Wednesday 15th July
- Interviews Wednesday 29th July inperson at our Northampton Office
This is a Home-based role with requirement to attend a main office (Northampton or London) or other designated location for team meetings, training, client visits, or other business purposes. This applies regardless of contractual location and is in line with the needs of the Association.
We can consider part time applications of 30 hours + for this role.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Senior Direct Marketing Executive
Salary: £48,396- £55,644 per annum + benefits
(We normally offer a starting salary at the start of the range)
Based: Islington, London – hybrid working
Closing date: Sunday, 19th July 2026
Location: Islington, London. We aim to create an environment where everyone can contribute to the best of their abilities. Our hybrid working approach brings together the benefits of both office-based and remote working in an inclusive way. For this role, you’ll be expected to work from our Islington office at least 40% of the time each week. Reasonable adjustments will be made to support individual needs.
Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.
This Senior Marketing Executive role is perfect for an experienced marketing all-rounder who can apply their skills and knowledge to a range of fundraising products and initiatives that support Greenpeace’s mission to halve emissions and restore biodiversity.
Job requirements
You will achieve this by:
- Project managing a range of marketing and fundraising campaigns to drive income – from ideation and strategy through to implementation and evaluation.
- Applying marketing and fundraising principles to everything you do - e.g.. storytelling, audience-led product development, tailoring messaging to target audiences, designing engaging user journeys which help us acquire, retain and engage our supporters.
- Being adaptable and highly organised - allowing you to excel in a campaigning organisation where things change often.
- Collaborating effectively with a range of internal stakeholders - helping to engage and make the most of in-house expertise
- Analysing results - using data and insights to test and learn and iteratively improve campaign and fundraising performance.
- Championing anti-racist values – tailoring your approach to those with different perspectives, and helping Greenpeace to reach a broader more diverse audience.
About you
You’ll be a seasoned marketing professional who cares about environmental issues and aligns with Greenpeace’s values. You’ll thrive in this role if you are adaptable, collaborative and proactive. You’ll love the idea of moving around the Digital and Direct Marketing team periodically and you’ll be someone who embraces change and works well with a wide range of people.
You’ll be able to apply your knowledge of marketing principles to your work, making use of data, trends and insights to support your decision making. You’ll be motivated by playing a vital role in growing Greenpeace’s supporters and helping to meet our ambitious fundraising targets which power our vital campaigns.
Essential criteria for success
- Project management - Demonstrable experience planning and delivering multi-channel marketing campaigns or projects from start to finish in a project lead role.
- Marketing and fundraising principles - Proven track record applying best practice and insights to ensure work is as effective as possible.
- Organisation - Proven track record managing competing demands across multiple projects.
- Collaboration - A clear communicator who is able to work effectively with a range of people.
- Data analysis - Able to analyse and interpret social media campaign performance data across multiple channels.
- Commitment to diversity and anti-racism - Can speak to tangible, personal examples of how you have demonstrated a commitment to diversity and anti-racism in your work.
We give you
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.
Our commitment to diversity
We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this.
One of our Anti Racism Plan objectives is to proactively achieve stronger representation of people of colour, particularly within leadership positions, and we have recently published ambitious race representation targets.
As part of our commitment to increasing representation of people from underrepresented communities in the environmental sector, we are piloting a Guaranteed Interview Scheme (GIS) as a new approach to make our recruitment more equitable. If you identify as a person of colour, you can choose to opt in to the Guaranteed Interview Scheme.
We will be aiming to offer everyone who opts into the scheme and meets the essential criteria a first stage interview. While we fully intend to honour this, exceptionally high application volumes may affect our capacity. If so, we will communicate clearly and keep candidates informed as we continue to learn and improve.
To apply
For further information including the job description, please download the applicant information pack. Please ensure to save this file to your computer for future reference. Once the job listing has closed you will no longer be able to access it online.
We recommend taking a look at this document that contains top tips for filling out your application, complied by our recruitment team.
If you have any questions, please email us. Please note that this email address is only for information. All applications have to be filled out on the website and cannot be submitted via email.
Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law
Closing date: Sunday 19th July 2026
About Us
Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.
The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.
About the Opportunity
The London Boroughs Outcomes Partnership (LBOP) delivers homelessness prevention services across London, supporting families living in temporary accommodation, as well as single adults and childless couples who are homeless or at risk of homelessness.
LBOP is a pan-London outcomes partnership that brings together local authorities and specialist delivery partners to provide flexible, person-centred support that helps residents secure and sustain suitable accommodation. The programme also includes specialist provision for groups who may face additional barriers to housing, including refugees and LGBTQ+ individuals.
LBOP operates as an outcomes-based contract, with local authorities paying for the positive social outcomes achieved rather than a prescribed set of activities. This approach enables greater flexibility and innovation in service delivery, allowing support to be tailored to individual circumstances while maintaining a strong focus on achieving measurable impact.
The programme is designed to achieve a range of positive housing and social outcomes, including:
- Preventing homelessness and supporting people to remain in their existing accommodation where appropriate.
- Supporting individuals to secure suitable, stable and sustainable accommodation.
- Helping people sustain their accommodation and reduce the risk of future homelessness.
- Resolving housing-related issues, including landlord and property concerns.
- Improving mental wellbeing, financial resilience and independent living skills.
- Supporting access to education, training and employment opportunities.
Role and responsibilities
Support Delivery and Performance
- Build and maintain effective referral pathways with London Boroughs and partner agencies.
- Monitor referral activity, service performance and outcome achievement, identifying risks and implementing improvement plans where required.
- Oversee triage, outcome verification and CRM data quality to ensure accurate reporting and contractual compliance.
- Support delivery partners to achieve targets through coaching, challenge and performance management.
Partnership and Stakeholder Management
- Develop strong relationships with Local Authorities, delivery partners and community organisations across London.
- Act as a key operational contact, facilitating collaboration, problem-solving and knowledge sharing.
- Promote the programme through meetings, presentations and stakeholder engagement activities.
Service Development and Innovation
- Work with delivery partners and people with lived experience to continuously improve service delivery.
- Identify barriers to achieving outcomes and implement practical solutions.
- Share learning, best practice and innovation across the partnership.
Impact, Quality and Safeguarding
- Analyse performance data and trends to inform service improvements and support decision-making.
- Coordinate reporting requirements and contribute to commissioner and stakeholder reports.
- Act as Safeguarding Lead, maintaining oversight of concerns, risks and organisational learning.
- Support quality assurance processes, audits and outcome verification activities.
About you
You will have the following skills, knowledge and competencies:
· Drive to be part of a positive change to improve people’s life chances.
· Desire to support a unique impact-led programme with a passion to make a positive difference to young people.
· Significant contract management experience, including management of multiple subcontracts with external organisations. Demonstrated ability of driving improved performance of external teams through effective contract management.
· Experience and skilled in working across partner organisations and in using data and insight to inform and enhance performance
· Excellent operational management skills, with a proven track record of successfully overseeing delivery of multiple areas of responsibility.
· Knowledge of working with a case management system, including monitoring and maintaining data and ensuring teams are effectively using systems.
· Strong communication skills with a collaborative and flexible approach to work
· Ability to develop and manage positive and collaborative relationships with many partners and stakeholders with different perspectives and interests.
· Ability to work independently and use own initiative to find solutions.
· Be prepared to attend London offices 3 days a week.
Desirable
· Knowledge of working within programmes which take a strength based and person-centred approach.
What we will offer you
• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.
• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.
• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year
• We offer a Salary Sacrifice Pension Scheme
• We offer 4 x Life Insurance, Income Protection Insurance and wellbeing benefits & resources
• We also offer Private Medical Insurance on successful completion of your probation period
• You will be able to access Learning and development opportunities
Application process/next steps
You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.
NB We value authenticity and are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.
If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 20th July.
Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.
PLEASE NOTE: We are only accepting applications through our recruitment platform Applied.
We're a not-for-profit social enterprise. We work with partners to create people-powered partnerships that get better outcomes for people & the planet



The client requests no contact from agencies or media sales.
The Chair and Governors (Trustees) are seeking to appoint a Governance Professional at the Mill Hill Education Group.
Reporting to the Chair, the Governance Professional will offer professional and administrative support to the Court and provide advice on governance, constitutional and procedural matters. The Court seeks a talented and dynamic professional who enjoys the educational environment and will enjoy the satisfaction of contributing to the success of our Foundation.
The ideal candidate will be pro-active, approachable and a very effective communicator. Applicants are likely to be or have been a senior professional with strong administrative, organisation and planning skills, a good understanding of governance, and ideally charity law, combined with excellent interpersonal skills.
Why choose The Mill Hill Education Group?
Mill Hill Education Group is a charitable collection of independent schools. Its aims of instilling values and inspiring minds has been a key focus since the founding of Mill Hill School in 1807. All schools share an educational philosophy around developing thoughtful and responsible pupils with a global outlook. School life combines academic rigour with a breadth of opportunities to develop young people able to flourish in an ever-changing world.
- Educates boys and girls from 3 to 18, seeking to equip them for life, both now and in the future.
- Our stimulating academic environment and numerous activities outside the classroom encourage learning and personal growth.
- We are committed to the development of every pupil and believe that our friendly and supportive community helps this to happen.
- We seek as a group to instil a love for learning which will last a life time whilst balancing this with a readiness to embrace change.
For further information, please click on the attachment to view the candidate information pack.
The Mill Hill Education Group is committed to safeguarding the welfare of children. As part of our Recruitment Checks, the appointed candidate will be subject to a Enhanced DBS and Social Media Chec
The client requests no contact from agencies or media sales.
Are you a strategic storyteller with a passion for caring for the environment and tackling climate change?
We're looking for someone who can build strong relationships with a wide range of stakeholders internally and externally, communicate complex issues in clear ways, and help position the Church's net zero carbon work as a practical expression of our calling to care for God's creation.
Description
You'll understand that effective communication is about more than sharing information; it's about connecting with people's values, telling compelling stories, building relationships and clear calls to action. You'll be able to communicate the Church's response to the climate crisis in a way that is hopeful, authentic and rooted in Christian faith.
The Church of England's Net Zero Carbon Programme is working to reach net zero carbon across the energy used to heat, light, and power all of its buildings, including 16,000 churches, 42 cathedrals and over 4500 schools.
As Comms Lead for the Net Zero Carbon Programme, you will deliver the programme's communications strategy, working with colleagues and stakeholders across the Church to tell stories of progress and inspire action.
As well as copywriting skills, you will have an excellent eye for design and branding and will need experience in commissioning and managing external freelancers and agencies and maintaining budgets. You'll create engaging content across a wide range of channels, from blogs, reports to videos, campaigns and social media.
Recruitment Webinar - We are hosting a recruitment webinar on 29th June 2026 from 12-12:45pm where you can come along to hear more about this exciting role and understand what it's like to work at the National Church Institutions. You will also have the opportunity to ask the team any questions that you may have about the role. To register for this webinar, please click this link .
If this sounds like you, then apply today!
In this role you will:
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Lead the delivery of the Net Zero Carbon Programme Communications Strategy
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Create compelling, values-led content across multiple channels
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Identify and tell inspiring stories from churches, schools, dioceses and cathedrals
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Support stakeholder engagement and internal communications activity
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Manage external agencies and creative suppliers
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Monitor communications performance and evaluate impact
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Work closely with colleagues across the national Church and dioceses
This is a home-based role, with occasional travel to Church House in Westminster and other locations for meetings.
This role would be a great role for an external secondment from a relevant comms role in a diocese.
This is a fixed term position lasting until 01 November 2027.
ABOUT YOU
ESSENTIAL
Knowledge experience:
* Internal communications experience in a large and distributed organisation.
* Experience in developing and delivering successful communication strategies & plans
* Experience of leading communications across a wide range of channels (including web, social media, written, print, and audio) aimed at a wide range of stakeholders
* Experience of monitoring and reporting against communications strategies/plans.
* A strong track record of creating engaging, audience appropriate content
* Understanding of the media.
Skills and aptitudes:
* Ability to manage time effectively, prioritising tasks and ensuring deadlines are met.
* Excellent writing, proof-reading and copy-editing skills
* Excellent attention to detail
* Ability to analyse and target communications messaging to key audiences
* Ability to communicate complex and sensitive information in a straightforward way.
* Able to digest complex information
Personal Attributes:
* Able to work independently under own initiative.
* Collaborative and positive, with good influencing and inter-personal skills.
* Agile and responsive approach to change
* Discretion in dealing with confidential matters and sensitive issues
* Self-motivated and well organised
* Easy to work with - high challenge personality
* An interest and enthusiasm for environmental issues.
* Sympathy with the Church of England and its aims.
* Understanding of and commitment to equality, diversity and inclusion.
Desirable:
* A qualification in marketing, business, communications or training.
* Professional Qualification and membership of a relevant professional body.
* Worked or volunteered for an environmental charity or similar organisation.
* A good understanding of the structures and ways of working of the Church of England.
* Experience running webinars / workshops.
* Event management experience.
* Project management experience.
The Church of England’s vocation is and always has been to proclaim the good news of Jesus Christ afresh in each generation to the people of England.



About the role
You’ll be responsible for the day-to-day contact with healthcare professionals and NHS Trusts so that breast cancer patients get the right support at the right time. Here for You provides people diagnosed with breast cancer personalised and timely access to all of Breast Cancer Now’s trusted information and specialist support via a single healthcare professional referral.
You’ll build and enhance the relationships we have with NHS Trusts and healthcare professionals so that the referral route to Breast Cancer Now is integrated into their processes and procedures. You’ll also work with colleagues across the support and influencing directorate, as well as contributing to our monthly reporting.
About you
We’re looking for someone with excellent communication and presentation skills, who is comfortable with multi-tasking and being proactive. You’ll be highly organised, with the ability to adapt to changing circumstances.
You’ll be experienced in building positive relationships with colleagues and external partners alike.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role can be primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
The salary range is:
£28,000 to £29,000 per annum if Sheffield based
£30,00 to £31,000 per annum if London based
When applying
We hope you choose to apply for this role. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
Closing date: Friday 3 July 2026, 09.00am
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Interview date: Tuesday 21 July 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose of the Role
The Head of Operations is the most senior staff member at PACE and the primary day-to-day operational lead for the organisation. The postholder will ensure that services for children and young people are delivered safely, consistently, and to a high standard across all three sites, and that the organisation's systems, finances, people, and compliance obligations are properly managed.
This is an operational leadership role with responsibility for translating the Board's strategic direction into effective day-to-day delivery. The postholder will work closely with the Board of Trustees, who retain strategic governance responsibility, and will be the principal point of accountability for performance across all services. The postholder will also act as Designated Safeguarding Lead for the organisation
Key Responsibilities
1. Operational Leadership and Service Delivery
• Take day-to-day operational responsibility for all PACE services across all three sites, ensuring consistent, high-quality, and safe delivery.
• Support and line manage Senior Centre Managers and Service Managers, providing clear direction, regular supervision, and accountability.
• Ensure all services meet regulatory requirements including EYFS, Ofsted standards, safeguarding and child protection legislation, and disability inclusion policy.
• Maintain and develop operational policies and procedures that reflect best practice in service delivery for children and young people, including those with additional needs.
• Identify and respond to operational risks across sites, escalating to the Board where appropriate.
2. Safeguarding
• Act as the organisation's Designated Safeguarding Lead (DSL), maintaining overall responsibility for safeguarding practice across all sites.
• Ensure centre managers and service leads fulfil their DSL responsibilities and that training, records, and incident reporting are consistent, up to date, and audit-ready.
• Lead the organisation's response to any safeguarding concern or Ofsted inspection, maintaining transparent and proactive communication with commissioners and the Board.
• Embed a culture of safeguarding awareness and accountability across the whole staff team.
3. Financial Management and Budget Oversight
• Work with the Finance team to manage the organisation's annual budget, ensuring income and expenditure are tracked accurately and reported monthly.
• Hold budget holder accountability across service and centre level, ensuring managers understand and operate within their agreed financial envelopes.
• Monitor income streams - including statutory contracts, parental fees, grants, and fundraised income - and alert the Board to variances or risks in a timely manner.
• Support income generation through effective contract delivery, occupancy management, and proactive relationship management with commissioners.
• Oversee the Fundraising Manager's workload and priorities, ensuring fundraising activity is aligned to operational need and deliverable commitments are accurate before submission.
4. Human Resources and Workforce Management
• Lead, support, and develop the staff team, fostering a culture of professionalism, consistency, and accountability.
• Work with the HR Consultant to ensure HR processes - including onboarding, probation, sickness management, performance management, and offboarding - are followed correctly and documented appropriately.
• Conduct regular line management meetings and appraisals with direct reports, setting clear expectations and addressing performance issues promptly and fairly.
• Manage staffing levels and deployment across sites to ensure services are appropriately resourced, proportionate to demand and income, and compliant with contractual ratios.
• Address workforce culture issues, reducing reliance on informal decision-making and ensuring accountability is embedded at all levels of the team.
5. Commissioner and Stakeholder Relationships
• Maintain and develop the organisation's relationships with Camden commissioners, the Play Providers Forum, Family Hubs, and other statutory and voluntary sector partners.
• Ensure proactive, transparent, and timely communication with Camden regarding service delivery, performance data, and any operational concerns.
• Represent PACE at external meetings, forums, and events as required.
• Support the development of community partnerships that extend the reach and impact of PACE's services.
6. Compliance, Governance and Risk
• Ensure organisational compliance with all relevant regulatory frameworks including Ofsted, EYFS, charity law, and employment legislation.
• Maintain and regularly review operational policies, risk registers, and compliance records, ensuring they are current and accessible across all sites.
• Provide the Board of Trustees with regular, concise, and accurate reports on operational performance, financial position, safeguarding, staffing, and risk.
• Support Board governance by preparing timely papers, flagging decisions required, and maintaining clear separation between operational management and trustee oversight.
7. Systems, Monitoring and Evaluation
• Embed consistent, documented operational systems across all sites, reducing reliance on individual knowledge and informal workarounds.
• Develop and maintain monitoring and evaluation frameworks to track service quality, outcomes for children and families, and contractual KPIs.
• Oversee the organisation's use of operational systems including safeguarding software, HR and payroll platforms, invoicing, and timekeeping tools.
Produce and sign off external impact reports for funders and commissioners
Essentials:
- Experience in an operational management role within a children's services, play, youth work, education, or social care setting
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At least 3 years in a management role with direct line management of multiple staff or teams
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Demonstrable knowledge and practical experience of safeguarding children, including DSL-level responsibility
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Experience managing multi-site or multi-service delivery
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Sound financial literacy: budget management, variance analysis, and income/expenditure monitoring
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Experience of working with Ofsted regulatory frameworks, including EYFS
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Strong people management skills: supervision, appraisal, performance management, and HR process compliance
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Experience working with, and reporting to, a Board of Trustees or equivalent governance body
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Excellent written and verbal communication skills
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Ability to manage competing priorities across multiple sites calmly and consistently
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Commitment to inclusive practice and experience working with children with disabilities and additional needs
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A suitable Level 3 or above qualification in Early Years, Childcare, or a relevant field (e.g. CACHE Level 3, BTEC Level 3 in Children's Play, Learning and Development, or equivalent EYFS-recognised qualification)
Desirable
- Experience of income generation including commissioner relationships, grant management, and contract compliance
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Experience of charity or voluntary sector management
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Coaching or mentoring experience
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Knowledge of Camden's VCS and community infrastructure
Conditions of Employment
• This post is subject to an enhanced DBS check.
• The postholder will be required to work across all PACE sites in Camden. Flexible or hybrid working will be considered where operationally appropriate, but the role requires significant on-site presence.
• PACE is an equal opportunities employer and positively encourages applications from all sections of the community.
• PACE is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.
Location: The role is national, managing teams in Northern Ireland, Wales and across England. You will need to be able to work at one of our BookTrust offices in London, Leeds, Belfast or Cardiff for an average of 8 days per month whilst some of these collaboration days may be worked in partner locations, at events or stakeholder meetings in any part of the country. The position will require regular travel to BookTrust office bases and to visit and engage as needed.
BookTrust is the UK’s largest children’s reading charity. We know that children who read are happier, healthier, more empathetic, and more creative. They also do better at school.
Working with every local authority and across every region in the country, and supported by Arts Council funding, we reach over 3 million families a year via partners in schools, children’s centres, health visitors and libraries. This incredible network helps us to get children reading across the country.
This is a new role within the organisation and the postholder will be responsible for defining aspects of the role, building relationships and processes that will enhance our ways of working as part of wider organisational processes.
You will be an excellent communicator who manages up effectively and who is comfortable working across a matrixed managed team. You will work closely with the Director of Partnerships in building relationships, systems and processes that support our delivery across regions and countries as well as working closely with key role holders such as but not confined to the Head of Partnerships Development, and Head of Programme for Vulnerable Children.
The Head of Partnerships Delivery will lead and coordinate our early years scaled programme delivery as well as ensuring activities to support delivery and development of our vulnerable children’s work are catered or within team processes and relationship building with strategic and local stakeholders.
This work spans the organisation – and will have a close working relationships with key stakeholders in operations on aspects of the work as well as to research and impact, design and innovation, growth planning, communications, profile-raising and income generation – and requires strong collaborative working to draw on skills and capacity in all these areas.
To apply, please complete the application along with a copy of your CV.
Want to join us? To find out more about who we are please go to our website.
We actively encourage applications from underrepresented groups and welcome candidates from all backgrounds and communities.
Please note that this advert may close early should we receive a high volume of suitable applications.
Our Commitment to Diversity and Inclusivity
We aim to provide an inclusive recruitment process and actively welcome applications from diverse talent pools: minority ethnic candidates, candidates with disabilities and long-term conditions and candidates from underrepresented communities.
We are committed to equality of opportunity and want to ensure we have an accessible application process for all candidates. If you need any reasonable adjustments or would like us to do anything differently during the application process, please contact our HR team (contact details can be found on our website).
BookTrust is committed to safeguarding and promoting the welfare of children. The recruitment and selection process reflect our commitment to safeguarding therefore, the suitability of all prospective employees will be assessed during the recruitment process in line with this commitment, and pre-employment checks.
12-month FTC | Hybrid (2 days in the office, London) | Up to £45,000
We’re supporting a well-established professional membership organisation to recruit a CRM (Dynamics 365) Administrator for a newly created role within their IT function.
This is a hands-on opportunity to take ownership of Dynamics 365 CRM, supporting colleagues’ day-to-day, improving data quality and processes, and working closely with external suppliers. The role is offered on a 12-month fixed-term basis, with the potential to become permanent.
The role
You’ll be responsible for keeping the CRM running effectively and continuously improving how it supports the organisation. This will include:
- Managing and triaging requests via the CRM ticketing system
- Resolving technical and non-technical CRM issues and working with external suppliers
- Maintaining data quality through cleansing, de-duplication and governance
- Managing user access, permissions and security roles
- Delivering CRM training (1-2-1 and group sessions) and producing clear user guidance
- Creating reports and dashboards to support insight and decision-making
- Identifying opportunities to streamline processes and introduce automation
You’ll be confident working with users at all levels and comfortable taking ownership of a business-critical system. You’ll have:
- Proven experience administering Dynamics 365 CRM
- Strong data management and problem-solving skills
- A good understanding of GDPR and data governance
- Advanced Excel skills and experience working with multiple business systems
- Experience working in or alongside a ticketing or support environment
- Clear communication skills and a supportive, collaborative approach
- Salary up to £45,000
- Hybrid working – 2 days per week in a central London office
- A new role with real scope to shape CRM ways of working
- Potential for the role to become permanent after 12 months
- Supportive, values-driven culture
If this exciting opportunity is of interest, please get in touch ASAP. We are reviewing CV’s as they come through!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Who we are
Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.
Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include:
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Social media moderation
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Facebook group moderation
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Supporter experience
We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.
About the role
We’re looking for experienced social media and communications professionals to join our freelance moderation team.
Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.
This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.
Working pattern
Moderation takes place between 9am and 9pm, Monday to Sunday.
Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.
Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.
For example, 3 hours may be split into 5-6 check-ins throughout the day.
You must be able to:
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Start moderation from 9am (or earlier)
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Monitor activity throughout the day
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Complete a final check before 9pm
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Adhere to our sub-3-hour response time
Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.
Key Responsibilities
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Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines
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Respond to comments, messages and queries in a timely, accurate and empathetic way
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Maintain a response time of under three hours
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Identify, manage and de-escalate negative or inappropriate content
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Hide or remove content in line with moderation policies
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Identify and escalate safeguarding concerns appropriately
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Signpost users to relevant support services where needed
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Encourage positive engagement and supporter action, including donations where appropriate
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Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch
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Manage your workload independently while following clear processes and guidance
What We’re Looking For
Essential
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Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit
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Proven experience moderating social media channels
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Excellent written communication skills, with strong attention to detail
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Ability to work independently and manage time effectively across multiple check-ins
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Confidence in making judgement calls using guidance rather than scripts
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Understanding of fundraising and how charities engage supporters
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Ability to remain calm and professional in high-volume or sensitive situations
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Availability to work 3-6 days per week, including at least one weekend day
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Flexibility to adapt quickly if issues arise
Desirable
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Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch
What our moderators say:
“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan
“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah
Please note that all applications that are submitted via CharityJob and meet our essential criteria will be considered once the advert has closed.
Before applying, please ensure you have read the full job description, including the working pattern and response time expectations.
To apply, please submit your CV and a short covering statement answering the following:
- Share an example of how you’ve worked in house for a charity to moderate their social media channels and how you did so successfully. Please include the names of any moderation platforms and tools you’ve used (300 words max)
- How would you see this role fitting alongside your other commitments?
- How many days per week and active hours per day can you commit to?
- What are our moderation hours and response time expectations?
- Are you able to commit to at least one weekend day per week?
The client requests no contact from agencies or media sales.


