Communications and marketing officer jobs

Role Description

Working closely with colleagues and project partners, the Volunteer Manager will lead the recruitment, training, development and management of volunteers across the Cathedral and Abbey site as part of the Abbey of St Edmund Reborn project, funded by The National Lottery Heritage Fund.

The postholder will develop and implement a comprehensive volunteering strategy, ensuring volunteers are recruited safely, supported effectively and equipped with the skills to deliver a wide range of roles. The role will promote an inclusive volunteering culture, strengthen partnerships and ensure volunteers make a meaningful contribution to the Cathedral, the Abbey site and the wider heritage project.

About Our Volunteers

Volunteers are at the heart of Cathedral life and make an invaluable contribution to worship, welcome, learning, heritage, visitor engagement and events. Current volunteer opportunities are wide and varied, including Bell Ringers, Guides, Flower Arrangers, Shop Volunteers, Learning Volunteers, Sunday Morning Coffee Volunteers, St Ed's Singers, Gardeners, Young Families Volunteers, Servers, Events Volunteers, Vergers and Welcome and Information Volunteers. The Volunteer Manager will support these established teams while developing new opportunities as the Abbey of St Edmund Reborn project progresses.

Key Responsibilities

Volunteer Strategy and Leadership

• Develop, implement and review the Cathedral's Volunteering Strategy.
• Lead the development of a sustainable volunteer programme.
• Ensure volunteering reflects sector best practice and supports the Cathedral's strategic objectives.
• Build strong working relationships with volunteer team leaders and provide ongoing support and guidance.
• Act as the primary point of contact for volunteers.

Recruitment, Induction and Volunteer Management

• Lead the recruitment, induction and ongoing management of volunteers across a wide range of roles.
• Ensure all volunteer recruitment complies with Church of England Safer Recruitment principles, including references and DBS checks where required.
• Develop and maintain volunteer role descriptions in partnership with volunteer team leaders.
• Maintain an accurate volunteer database, matching volunteers' skills and interests with organisational needs.
• Produce, maintain and regularly review the Volunteer Handbook.
• Receive volunteer feedback, concerns and ideas, escalating issues where appropriate.

Training and Development

• Design, coordinate and deliver volunteer induction, training and ongoing development programmes.
• Identify opportunities for volunteers to develop new skills.
• Ensure safeguarding and mandatory training remains current and accurately recorded.
• Regularly review volunteer practices to maintain high standards of service and visitor experience.

Inclusion, Engagement and Communications

• Promote equality, diversity, inclusion and accessibility throughout the volunteer programme.
• Develop recruitment approaches that encourage applications from underrepresented communities and remove barriers to participation.
• Implement an effective volunteer communications plan to keep volunteers informed, engaged and recognised.
• Work closely with the Marketing and Communications Manager to promote volunteering opportunities and celebrate volunteer achievements. Key Responsibilities

Partnership Working

• Work collaboratively with partners including English Heritage, Historic England, West Suffolk Council and local organisations to ensure a consistent and positive volunteer experience across the Cathedral, Abbey and wider heritage site.
• Develop and maintain productive relationships with community organisations across the region.

Monitoring, Evaluation and Budget Management

• Collect, monitor and analyse volunteer data, including volunteer numbers, hours and feedback.
• Support project evaluation and reporting requirements for the Abbey of St Edmund Reborn project.
• Produce regular reports identifying trends, achievements and future opportunities.
• Prepare and manage the volunteer budget, monitoring expenditure and reporting against forecasts.

Visitor Experience

• Ensure volunteers contribute to an outstanding visitor experience for all users of the Cathedral, including worshippers, pilgrims, tourists and event attendees.
• Support volunteers in presenting a welcoming, professional and inclusive image of the Cathedral in all interactions with visitors and stakeholders.

General Responsibilities

• Demonstrate commitment to the Cathedral's values, mission and inclusive culture.
• Work collaboratively with clergy, staff, volunteers and the wider congregation.
• Comply with all organisational policies relating to safeguarding, health and safety, equality, data protection and other statutory requirements.
• Work flexibly, including occasional evenings, weekends and Bank Holidays. Time off in lieu will normally be provided, with overtime payable for agreed external events where applicable.
• Undertake any other duties reasonably required by the Chief Operating Officer.

Person Specification

Essential Qualities

• Managing volunteers across a range of roles using recognised best practice.
• Developing and implementing volunteer strategies, policies and procedures.
• Recruiting, inducting, training and supporting volunteers.
• Working successfully with paid staff and volunteers. Monitoring, evaluating and reporting on projects or programmes.
• Developing partnerships with community organisations, charities or public bodies.
• Leading teams within a visitor-focused environment.
• Line management, partnership working and stakeholder engagement.
• Working with diverse communities and promoting inclusive participation.

Knowledge and skills

• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to prioritise competing demands.
• Ability to influence, motivate and build positive relationships with a wide range of stakeholders.
• Ability to work effectively within a heritage, commercial and place of worship environment.
• Strong IT skills, including Microsoft Word, Excel, Outlook and PowerPoint.

Personal Attributes

• Understanding of the Cathedral's role as a place of worship, welcome, heritage and community engagement.
• Flexible approach to working hours, including occasional evenings and weekends.
• Collaborative, approachable and committed to excellent visitor and volunteer experiences.
• High Emotional Intelligence

Desirable Qualities

• Experience within a cathedral, church or heritage organisation.
• Background in heritage, tourism, hospitality or the cultural sector.
• Degree or equivalent professional qualification.
• Awareness of the ministry, mission and civic role of the Church of England and its cathedrals

We are recruiting a Member Network Account Manager to join our Member Networks team at the British Psychological Society for a fixed period of 6 months starting in October 2026.

The team supports over 60 psychology‑focused member networks, each with its own specialist interests and passions. This is a fantastic opportunity for someone who loves working with people and wants to make an impact. You will be right at the centre of supporting our Member Networks, helping passionate volunteers bring ideas to life - no two days will be the same.

About the Role

As Member Network Account Manager, you will be the main contact for several Member Networks. You’ll support and guide volunteers across multiple committees, helping them deliver activity for their members confidently and effectively. This includes advising on governance, finance, volunteer recruitment, events and wider activity planning. You will also build strong relationships, coordinate events, and work collaboratively with teams across the organisation to ensure Member Networks are supported effectively and can achieve their objectives.

A day in the life may include:

• Advising and guiding volunteers on governance, finance, awards, planning and compliance matters
• Supporting Networks to deliver their activity plans by monitoring progress, managing timelines and helping ensure activities remain within agreed budgets and objectives
• Coordinating events and projects that drive member engagement, including budget creation, venue liaison and travel bookings
• Managing shared inboxes and responding to enquiries with clear advice and signposting
• Attending meetings, recording actions and following up to ensure progress
• Sharing best practice and encouraging collaboration to support continuous improvement
• Maintaining accurate records on our CRM and documents in Google Workspace, including budgets, reports and committee lists.
• Delivering volunteer training on new processes, systems or ways of working.
• Coordinating awards and grants, updating web content and communicating with applicants
• Managing committee recruitment, posting roles and handling applications
• Working with internal teams such as Membership and Marketing to provide seamless support.

What We’re Looking For

To be successful, you will have strong communication and interpersonal skills. You will excel in negotiation, problem solving and managing multiple tasks and projects with foresight and strategic thinking. You will be expected to act autonomously, managing your networks and working independently using your own initiative. Highly organised, you will coordinate the delivery of activities, managing timelines and working with key stakeholders. 

Why Join Us?

We offer a supportive environment, opportunities for professional development, and the chance to make a real difference. We offer a friendly, values led working culture with an excellent benefits package that includes:

• Agile & flexible working 
• Generous leave entitlement
• Occupational pension scheme
• Cycle to work scheme / free eye care vouchers / Winter flu vaccinations
• Tailored learning & development
• Employee Assistance Programme counselling
• Life Assurance Scheme
• Discounts scheme with national organisations

 How to apply

The closing date for applications is 31st August 2026, with interviews held on-line 11th, 14th & 15th  September.  As this is a fixed term contract, you must be available to start in October 2026. 

To apply, please submit your CV and a covering letter detailing how you meet the specification. Please note that applications without a covering letter will not be considered. 

The British Psychological Society is committed to a culture of equality, diversity and inclusion. We welcome applications from all sections of the community, irrespective of your background or circumstances. We are only able to accept applications that can demonstrate a right to work in the UK as we are unable to sponsor people requiring a work visa.

Due to the large number of applications we receive, it is not possible to update you on the progress of the application until after the closing date.  If you have not heard from us within three weeks of the closing date, please assume that your application has not been successful on this occasion.

Sheffield Children's Hospital Charity
Location: Sheffield
Reporting to: Head of Community and Events
Hours and basis: Part Time – 22.5 hours per week / Fixed-Term Contract until 12th November 2027 (Maternity Cover)

Salary: Manager band starting £35,674.05 per annum pro rata (£21,404.43 actual)

Sheffield Children's Hospital Charity is seeking a proactive and relationship-focused Community Fundraising Manager to play a key role within our Community and Events team. You will manage a diverse portfolio of fundraising campaigns and projects, develop meaningful supporter relationships, and create exceptional experiences that encourage long-term support, helping to grow income and maximise impact for children and young people.

About the role

In this key management role, you will work closely with the Head of Community and Events to deliver our community fundraising strategy and business plan, driving income growth while ensuring exceptional supporter experiences.

You will lead a team of Community Fundraising Officers, providing day-to-day management, coaching and support, while overseeing the delivery of a diverse portfolio of fundraising products, campaigns and projects. This includes established campaigns such as Christmas Jumper Day, PJ Day, In Memory and Schools fundraising, as well as developing innovative opportunities to inspire community support.

Working collaboratively with colleagues across the charity, volunteers, supporters and partners, you will help strengthen relationships, increase engagement and maximise fundraising income to support Sheffield Children's Hospital Charity's mission.

The role will require occasional evening and weekend working required to support fundraising events and community activities.

Key responsibilities

• Lead the development and delivery of community fundraising products, campaigns and projects that support sustainable income growth.
• Support the implementation of the charity's community fundraising strategy and contribute to future planning and development.
• Line manage the Community Fundraising Officers, providing leadership, performance management and professional development.
• Build and maintain strong relationships with supporters, community groups, schools and key stakeholders.
• Monitor and report on fundraising performance, budgets and KPIs, ensuring targets are achieved and opportunities identified.
• Ensure excellent supporter stewardship and donor care, creating positive experiences that encourage long-term engagement.
• Work collaboratively with colleagues across fundraising, marketing and volunteering teams to deliver integrated campaigns and initiatives.
• Ensure fundraising activities comply with relevant legislation, policies and fundraising best practice standards.
• Represent the charity at events, meetings and community engagements, acting as an ambassador for the organisation.

About you

We're looking for an enthusiastic and results-driven fundraising professional with experience of delivering successful fundraising campaigns, managing relationships and leading teams. You will be passionate about creating meaningful supporter experiences and motivated by the opportunity to make a difference for children and young people.

You will bring:

• Experience of community fundraising, events, account management, sales or a similar relationship-focused role.
• Experience managing and motivating individuals or teams to achieve targets and objectives.
• Strong relationship-building and stakeholder management skills.
• Experience developing and delivering projects, campaigns or events.
• Excellent communication, influencing and negotiation skills.
• Strong organisational skills with the ability to manage multiple priorities and work independently.
• Experience managing budgets, income targets and performance reporting.
• Knowledge of fundraising regulations, compliance requirements and supporter stewardship best practice.
• A proactive, creative and solutions-focused approach to fundraising.

For further details please read the full job description which outlines the behaviours, qualities, skills and experience we are looking for.  

Why join us?

At Sheffield Children's Hospital Charity, you'll be part of a passionate and ambitious team committed to making a real difference for children and young people. You'll have the opportunity to lead meaningful fundraising activity, work alongside incredible supporters and help grow the impact of one of the UK's leading children's healthcare charities.

Closing Date: Monday 31st August 2026, 5:00pm

Interviews: Week commencing 7th September 2026.

Apply today by emailing your CV and a covering letter 

Due to the high volume of applications we receive, we regret that we are unable to respond to all applicants. If you are shortlisted for interview, we will contact you directly. We thank you for your interest in joining Sheffield Children's Hospital Charity.

Agencies: We are not accepting unsolicited agency contact or applications for this role. Any CVs submitted by agencies without prior agreement will not be considered.

BENEFITS - What is in it for you?

· 34 days holiday (including Bank Holidays, for this financial year) , plus your birthday off after one year's service and additional leave for long service. 

· A genuine commitment to work-life balance and staff wellbeing 

· Learning & Development - We invest in our people. You'll have access to a personal training budget, our online      learning platform and all the training needed to thrive in your role.

· Free Enhanced DBS check 

· Pension & Health Care Cash Plan – All our staff have access to a NEST pension and Simply Health care plan. 

· Career breaks after 3 years' service.

About Us 

Challengers is a charity dedicated to transforming the lives of disabled children, young people and their families through the power of play. We provide safe and inclusive spaces across the South East where disabled children aged 4-18 can come together to have fun, make friends and learn valuable life skills, while giving their families essential respite from care responsibilities. 

Your Role

As our Community Engagement Officer, you'll inspire communities, volunteers, and supporters to help transform the lives of disabled children, young people, and their families.

Working as part of our passionate Fundraising and Advocacy team, you'll build meaningful relationships, grow fundraising, raise awareness, and help expand Challengers' impact in local communities.

Duties and Responsibilities

· Build and maintain relationships with local communities to grow fundraising income.

· Represent Challengers at community events and fundraising activities.

· Support and steward third-party fundraisers to help them achieve successful outcomes.

· Provide outstanding stewardship and support to donors, supporters, and volunteers.

· Recruit, train, and support volunteers, ensuring a positive and rewarding experience.

· Assist with corporate partnerships, business engagement, communications, and fundraising initiatives.

· Maintain accurate CRM records and supporter data in compliance with GDPR requirements.

· Support occasional evening and weekend events as required.

· Undertake other duties appropriate to the role as needed.

About you

We're looking for someone who is passionate about building relationships and inspiring others to support a great cause. You'll bring:

· Experience in fundraising, community engagement, events, or volunteer management, ideally within the charity sector.

· A track record of achieving fundraising or income targets and building strong relationships with supporters and stakeholders.

· Excellent communication and presentation skills, with the confidence to engage a wide range of audiences.

· Strong organisational and project management skills, with the ability to manage multiple priorities and deliver successful campaigns and events.

· A good understanding of fundraising principles (or a willingness to learn) and a commitment to excellent supporter care.

· Confidence using Microsoft Office, CRM systems (ideally Salesforce), and digital tools such as Canva, WordPress, email marketing platforms, and social media.

Essential - A full UK driving licence and access to a vehicle are essential.

Equality, Diversity & Inclusion 

Confidence can sometimes hold us back from applying for a job. We know there's no such thing as the perfect candidate, and we're committed to helping people develop. 

If this role excites you and you think you could make a difference, we'd love to hear from you. 

Challengers is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. 

Safeguarding Statement 

Challengers is committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. The successful applicant will be required to complete an Enhanced DBS check and provide satisfactory references. 

We’re reviewing applications on a rolling basis and may start meeting with people earlyif someone brilliant comes along – sodon’twait too long to apply! 

Reach Charity is a small volunteer-led national charity supporting children born with, or who acquire upper limb differences (ULD) in childhood, for the whole of their lives! Being born with/acquiring  an ULD in childhood is rare. Our role in the Reach team is to support our volunteers in every way we can to keep Reach families connected and supported with and by their community as and when they need it for life. This role will help us sustain and potentially grow that level of support. 

Contract: One-year fixed-term contract. The role will be reviewed before the end of the fixed term. Any extension, permanency or change to contracted hours will be subject to organisational need, funding and written agreement.

Location/format: Hybrid (preferred) or remote working, with a minimum of two days per week in the office: Office 5, The Library Rooms, 59 High Street, Totnes, Devon, TQ9 5PB. Homeworking is subject to appropriate health and safety and display screen equipment arrangements. Hybrid working arrangements may be reviewed and changed with reasonable notice following consultation.

Reporting to: Operations Lead

A note on applying before reading on: please respond to every item detailed on the JD & PS (required and desired) 
Applications will be scored against every item, and shortlisting will be decided by the closest match. NB: CVs will not be considered – please do not attach.

Core purpose of the role:
The Operations & Development Officer will provide high-quality operational, administrative and executive support to the Operations Lead and the wider Reach team.
The role will help ensure the smooth running of Reach’s central operations, including governance support, policy coordination, safeguarding administration, donor stewardship, event delivery, communications and day-to-day organisational support.
The postholder will play an important role in maintaining operational continuity, supporting compliance, strengthening community engagement and helping Reach deliver effectively for adults, children and young people with upper limb difference and their families.

Key responsibilities
1. Governance, compliance and safeguarding
Policy and procedure coordination
Coordinate and maintain a rolling programme of policy and procedure review, liaising with the Operations Lead, trustees and relevant staff or volunteers as required.
Support the updating, formatting, circulation and storage of policies and procedures, ensuring records are accurate and accessible.

Safeguarding support
Subject to appropriate training, support Reach’s safeguarding arrangements and participate in the safeguarding on-call rota.
Provide cover during colleagues planned or unplanned absence, acting in accordance with Reach’s safeguarding policy and escalation procedures.
This may include occasional weekend on-call duties when the Operations Lead is unavailable.

DBS, safeguarding training and appointment requirements
Appointment will be subject to satisfactory references and the appropriate level of DBS check for the role.
Safeguarding training must be completed before the postholder undertakes safeguarding duties.

Data protection and confidentiality
Handle personal, sensitive and confidential information in accordance with UK GDPR, Reach policies and confidentiality requirements.
This includes information held in CRM systems, Mailchimp, donor records, membership records and sensitive conversations with families, professionals, volunteers and supporters.

2. Donor relations and fundraising administration
Donor stewardship
Provide supportive cover for donor stewardship during colleague absence or holiday, including drafting thank-you communications, updating records and helping maintain positive supporter relationships.
Ensure donor communications are timely, accurate and aligned with Reach’s tone, values and messaging.

Fundraising administration
Support the Operations Lead and wider team with fundraising administration, including funding applications, milestone tracking, data collection and information required for funder reports.
Maintain accurate records of funding activity, deadlines and reporting requirements.

3. Event support and promotion
Event delivery
Support the planning, coordination, delivery and evaluation of Reach events.
This may include support from initial concept through to on-the-day coordination and post-event follow-up.
Where required, lead agreed elements of event delivery, with appropriate support and oversight.

Event communications and promotion
Promote events and campaigns through digital channels, newsletters, local networks and other appropriate platforms to maximise visibility, attendance, engagement and donations.
Work closely with the Operations Lead and Reach team to ensure consistent messaging, effective coordination and successful delivery.

Evening and weekend work
Some evening or weekend work may be required for events or safeguarding cover. This will be agreed in advance wherever possible and managed through time off in lieu or other arrangements in line with Reach policy.

4. Executive, board and operational support
Executive assistance
Provide executive and administrative support to the Operations Lead, including diary management, coordination of priorities, management of incoming enquiries and preparation of briefing materials or documentation for meetings.
Work with other members of staff to identify priorities, support workflow and ensure timely follow-up on agreed actions.

Board and trustee support
Provide proactive support for Trustee meetings, including coordinating meeting logistics, preparing and circulating papers, supporting agenda planning and taking clear, accurate minutes.
Help ensure trustees have the information they need to support effective governance and decision-making.

General operations
Support the smooth running of Reach’s day-to-day operations, including responding to enquiries, maintaining records, supporting internal communications and helping ensure tasks are completed efficiently.

5. Finance, merchandise and systems administration
Finance administration
Support finance administration by maintaining accurate transaction records, processing documentation, supporting reconciliations and working within Reach’s financial controls and delegated authority arrangements.
Liaise with the Operations Lead, Treasurer and relevant colleagues to ensure financial information is accurate, timely and appropriately recorded.

Merchandise and fulfilment
Manage the Reach online shop and coordinate fulfilment of merchandise and other items.
Prepare and post welcome packs, running vests and other materials for new members, supporters and event participants.
Maintain accurate records of stock, orders and fulfilment activity

Systems and records
Use Reach’s systems accurately and consistently, including CRM, email marketing, finance, document storage and communication platforms.
Support the maintenance of accurate records and contribute to efficient internal processes.

6. Flexibility
This job description sets out the main responsibilities of the role but is not exhaustive.
Duties may reasonably change over time following consultation, provided they remain appropriate to the nature, purpose and level of the role.

Person specification
Essential attributes
The postholder will be expected to demonstrate:

• Reliability
  Consistency, dependability and the ability to follow through on agreed work are essential in a small team.
• Strong listening skills
  The ability to listen carefully, respond sensitively and support, enable or signpost people effectively.
• Organisation and prioritisation
  The ability to manage competing priorities, multitask effectively and complete work accurately and on time.
• Efficiency and attention to detail
  The ability to work carefully, meet deadlines and maintain accurate records.
• Team working
  The ability to collaborate, support, facilitate and contribute positively within a small charity team.
• Adaptablity
  The ability to learn new systems, processes and areas of work efficiently.
• Reflective approach
  A commitment to learning through experience and developing knowledge in a busy small charity environment

Essential skills and experience

The postholder should have:

• Excellent interpersonal skills, including the ability to handle calls and enquiries from parents, carers, professionals, members, volunteers, partners, donors and funders.

• Good written and verbal communication skills.

• The ability to keep colleagues, Branch Coordinators, Trustees, RAW Mentors, volunteers and Reach team members informed, briefed and supported across in-person, online and email channels.

• Experience of administration, coordination or operational support.

• Practical experience in a safeguarding role.

• The ability to handle confidential and sensitive information appropriately.

• Strong organisational skills and the ability to manage competing priorities.

• Experience supporting meetings, including preparing papers, coordinating logistics, taking notes or minutes and following up actions.

• Good Microsoft 365 skills, including SharePoint, Teams, Excel and Word.

• Experience using CRM systems, particularly Salesforce.

• Experience using Mailchimp or similar communication software.

• Experience using Xero or similar finance software.

• A willingness to undertake safeguarding, data protection and other relevant training.

Desirable skills and experience

The following would be useful but are not essential:

• Experience working in the charity sector.

• Experience working with a Board of Trustees or Directors.

• Experience working with or supporting volunteers.

• Experience supporting local, regional or partnership projects.

• Experience of event coordination, ranging from small meetings and face-to-face meetups to larger events.

• Project coordination or project management experience.

• Risk assessment and risk management skills.

• Bookkeeping, budget monitoring or reconciliation experience.

• Fundraising administration or donor stewardship experience.

• Experience creating content using Canva.

• Experience updating website content using WordPress.

• Experience using social media platforms, including Facebook.

• Experience using WhatsApp or similar messaging services for community or project coordination.

• Knowledge of UK GDPR, safeguarding, confidentiality and Equality Act duties in a charity or community setting.

Working relationships

The postholder will work closely with:

• The Operations Lead
• The Reach team
• Trustees
• Branch Coordinators
• RAW Mentors
• Volunteers
• Members and families
• Donors, funders, partners and external stakeholders

Safeguarding, equality and inclusion

Reach is committed to safeguarding and promoting the welfare of children, young people and adults at risk. The postholder will be expected to work in line with Reach’s policies and procedures.

Reach is also committed to equality, inclusion and accessibility. The postholder will be expected to contribute to an inclusive, respectful and supportive environment for members, families, volunteers, staff, trustees and partners.

To apply please respond to every item detailed on the JD & PS (required and desired) 
Applications will be scored against every item, and shortlisting will be decided by the closest match. NB: CVs will not be considered – please do not attach. 

Deadline for applications: 01 September 2026
Interviews Round 1 (Teams): Mon 07 & Tues 08 September after 4pm 
Interviews Round 2 (in person): Wednesday 16 September   

Appointment is subject to enhanced DBS & 2 professional reference. 

Good luck! Reach is an inspiring community to work with. 
We look forward to reading your application.

About the role

Breast Cancer Now is building its AI capability, and this role will help shape how we deliver it. Reporting to our Senior Lead, AI, you'll help lead the delivery of AI projects and change across the charity, taking work that has been scoped and prioritised and driving it through to completion.

You'll be the single point of coordination for AI delivery: owning plans, budgets, governance and reporting, coordinating suppliers and stakeholders, and making sure new tools land safely and are genuinely adopted. It's a hands-on role with real breadth, spanning project delivery, business analysis and support for the responsible, well-governed use of AI. And it's all in service of our vision: that by 2050, everyone with breast cancer will live and live well.

About you

You're an experienced delivery or project professional who can own delivery end to end, on time and within budget and across multiple stakeholders. You're confident with planning, budgeting and project governance, and you can flex into hands-on business analysis, defining requirements and mapping processes, when a project needs it.

You build strong relationships and communicate clearly with technical and non-technical colleagues alike. You're well organised, meticulous about accurate work, and experienced in coordinating suppliers. Experience of driving adoption and embedding new tools and ways of working would set you up well, and any exposure to digital, data or AI projects, or to a charity environment, is a bonus.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is:

£45,000 to £50,000 per annum if London based

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date 24 August 2026 11:59 pm

Interview date 2 and 3 September 2026

Youth Employment UK is seeking a Senior Policy Officer to join our Policy and Research department at an important moment for youth employment policy.

The Senior Policy Officer will strengthen Youth Employment UK’s policy and insight capacity by helping gather, analyse and communicate evidence from young people, employers, members and the wider youth employment system.

Working with the Policy and Research Director, the role will support Youth Employment UK to develop high-quality policy positions, recommendations, briefings and reports, and to strengthen our reputation as a leading source of insight and practical solutions for youth employment.

This is a policy-focused role with strong research literacy. It is not a technical academic research post, but the postholder will need to be confident in interpreting evidence, drawing out implications, writing clearly, and translating insight into practical recommendations for different audiences.

Summary of responsibilities

• Monitor, analyse and respond to youth employment-related policy developments through written briefings, articles, guidance and formal evidence submissions. 

• Support the development of Youth Employment UK policy positions, recommendations and messages

• Work with Youth Ambassadors and young people to gather insight that informs policy positions, reports and recommendations

• Support delivery of our Youth Voice Census by writing up findings for a wide range of audiences

• Support Youth Employment UK’s Good Youth Employment Benchmark by conducting employer interviews and writing employer-facing reports.

• Support Youth Employment UK’s public affairs activity, including APPG, Connected Communities and other policy forums.

• Work closely with the Policy and Research Director, Policy and Research Coordinator and wider team in an agile, fast-paced working environment 

About you

We are looking for someone with strong policy judgement, excellent writing skills, professional curiosity and a commitment to improving systems for young people. 

You will bring:

• Experience in policy, public affairs, research, youth employment, education, skills, employment support, social policy or a related area

• Research literacy and confidence working with evidence, data, reports and lived experience insight

• Ability to turn complex information into clear briefings, recommendations and practical outputs

• Confidence in engaging with a range of stakeholders, such as young people, employers, members, policymakers, charities, NGOs, think tanks or public bodies.

• Excellent written and oral communication skills, with the ability to adapt communication to a wide range of audiences 

• A high level of self and project management skill, able to work effectively as part of a team and independently 

• A clear passion for improving education, employment and transitions outcomes for young people through policy activity. 

A full overview of responsibilities in the role and person criteria can be seen in the attached job description. 

What we will provide to you

• Competitive salary.

• Standard company pension.

• 25 days annual leave plus Bank Holidays, increasing to 26 days after 12 months’ service.

• 2 volunteering days per year.

• 2 additional wellbeing days per year.

• Onsite parking, available on a first come, first served basis.

• Personal development opportunities.

• Free breakfast and lunch options when in the office.

• Team activities and events.

• Dog-friendly office.

Please note that this is a full-time (37.5 hour) role, with some flexibility over working hours. Our main office is in Kettering, right next to the train station. However, we are open to discussing remote and hybrid working arrangements with the right candidate. 

Context of role:
The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers while ensuring effective monitoring, reporting and continuous improvement.
This role sits initially within Shropshire, Worcestershire and Herefordshire, but will expand to support phase 3 of the expansion which will include the West Midlands, Warwickshire and
Staffordshire. 

Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.

Senior Programmes Manager (Fixed-term contract)

Reports to: Director of Finance and Operations
Hours: Full time with flexible hours. Core hours are 10am to 4pm
Location: Hybrid. London (Embankment) on Wednesdays and Thursdays and remote working
Salary: £44,748 p.a.
Contract length: 13 months (starting mid November 2026)

Applications close: 23:59 on August 28th.

First round interviews: September 8th (online)

Second round interviews: September 16th at The Economist Group’s offices in London.

We are committed to an inclusive recruitment process. If there are any adjustments or support we can provide to help you perform at your best during the interview, please let us know.

BENEFITS

• 25 days annual leave, UK bank holidays and one volunteering day a year, one day for moving home
• A highly competitive pension (up to 11% employer contribution for 5% employee contribution)
• Private health insurance, eye tests and medical checks
• Flexible working: core hours from 10am to 4pm with a minimum of two days spent in the office in London each week (currently Wednesdays and Thursdays)
• 24/7 access to counselling and wellbeing resources through our Employee Assistance Programme
• Income protection insurance and life assurance
• Cycle to work scheme, season ticket loan and gym membership loan
• Free access to The Economist content, including an online subscription, our range of apps, podcasts and more

ABOUT US

The Economist Educational Foundation is a fast-growing charity on a mission to ensure that every child is empowered to think critically and communicate effectively about the world’s most complex current issues.

In 2025-6 our core programme, Topical Talk, more than doubled its reach to over 1 million young people across 99 countries. We are at a time of great opportunity, in England and internationally, and have ambitious plans to keep growing and deepen our impact further.

Topical Talk helps children join inspiring discussions about the news by providing:

• Topical Talk Headlines – award-winning weekly lessons for classroom discussions about global news stories
• Leadership for Change Prize – child-led solutions to complex global issues
• Community partnerships – support and training for teachers via partnerships with Multi-Academy Trusts in the UK and School Districts in America

Our programme has received international recognition, including from HundrED as one of the top 100 education initiatives, from UNESCO as a winner of the Global Media and Information Literacy Awards 2022 and from the Money And Inclusion Awards (MAIA) for best content in 2025.

THE ROLE

We are seeking a highly organised, agile and structured Senior Programmes Manager to lead the operational planning, project management and execution of our flagship educational programmes. In this role, you will be the operational engine behind multiple cross-departmental projects, with a focus on meeting the needs of our global teachers and students, as well as funders.

In this fixed-term role you will work closely with our educational content leads, designers and external stakeholders to ensure our high-impact classroom resources and live events are delivered seamlessly, on time and to the highest standard. Rather than drafting the pedagogy yourself, you will manage the project lifecycles, coordinate workflow across internal and external teams and optimise the systems that allow our world-class educational programmes to reach over 1 million young people globally.

RESPONSIBILITIES

Project and operational management

• Manage the Topical Talk Leadership for Change Prize, Live Lessons, curriculum modules and student workshops end-to-end: from roadmaps and capacity mapping through to impact and evaluation
• Project manage the filming required for our content delivery, including the booking and management of experts, production teams and Economist colleagues
• Track and coordinate progress across content creators, graphic designers, proofreaders and editors to ensure all deliverables meet tight production deadlines
• Balance team workloads across concurrent educational projects and plan capacity for incoming projects
• Continuously refine workflow processes to streamline resource creation and evaluation

Programme governance and evaluation

• Partner with the Director of Programmes to track key performance indicators (KPIs), evaluate audience reach and maintain rigorous data collection for monitoring and evaluating our programmes
• Proactively identify bottlenecks, content risks or scheduling delays, implementing swift mitigation strategies to keep delivery on track

Live Lesson and workshop operations

• Manage the end-to-end operational execution of student workshops and our Live Lessons – handling scheduling, platform setups and logistics
• Coordinate school visits for content testing and observation, ensuring all safeguarding and operational requirements are fully met

Stakeholder and relationship coordination

• Serve as the primary operational point of contact for external topic experts, guest contributors, and editorial contributors from The Economist Group
• Maintain clear lines of communication between the programmes team, marketing, operations and external partners to ensure projects are aligned with strategic aims
• Manage external freelance contractors and vendors, with support from the administrative officer

SKILLS AND BEHAVIOURS

Whether you come from a project or educational management background or are a leader in charity operations, you possess the following:

• Outstanding ability to build, manage and maintain complex multi-phase project plans with precision and accountability
• A relentless eye for detail, operational rigor, and a knack for creating clean, efficient workflows out of complex tasks
• A proactive, self-starting mindset capable of foreseeing risks, resolving bottlenecks quickly and keeping cross-functional teams moving forward
• Exceptional written and verbal communication skills to effectively coordinate across diverse stakeholders – from freelance producers and internal creative teams to senior editors and external experts
• A collaborative nature. You motivate project contributors, keep teams aligned and foster a supportive working environment
• Discipline with deadlines, whereby you act as a dependable anchor for the team, managing requests consistently

EXPERIENCE

You have…

• Proven project management experience where you have demonstrated success in managing content creation, publishing workflows or educational delivery pipelines from conception to completion
• Experience using project management and collaboration platforms to drive team accountability and workflow tracking
• A track record of coordinating multi-disciplinary teams (e.g. writers, designers, subject-matter experts) under tight production schedules
• Experience implementing monitoring, reporting and evaluation frameworks to track project success metrics and user engagement
• Practical experience running hybrid, in-person, or large-scale virtual workshops and webinars

You might have…

• Formal project management certifications or training
• Background working within ed-tech, publishing or non-profit environments

We're particularly keen for you to apply if you are from a community under-represented in the charity sector or have lived experience of facing extra barriers because of your background.

About us

Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.

Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.

About the role

This is an exciting opportunity to build your career at the heart of a busy international NGO working to protect rainforests and uphold the rights of Indigenous Peoples and forest communities. As Operations Officer, you will help keep RFUK running smoothly across HR, office management, IT coordination, contracts, travel and administration, working closely with colleagues in the UK and internationally. We are looking for someone who is organised, proactive and solutions-focused, with the energy to learn quickly, support a committed team, and grow their skills while contributing to our mission.

We encourage candidates of varying experience levels to apply, particularly those with a proactive mindset, a "can-do" attitude, and a knack for problem-solving. This role offers an opportunity for growth and development, making it ideal for someone who is eager to learn and contribute to our organisation's success.

Job description and benefits

Please download the full job description from our website. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.

Location

This role is offered as a hybrid role based in our Bethnal Green, London office. The postholder will be required to work in the office for 3 days per week.

Application Process

To submit your application, kindly complete the online application form by 9AM, Monday 17 August. Please be aware that the form will be anonymised for review by the panel.

Please note that CVs will not be considered.

We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.

Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion. 

Interviews with shortlisted candidates will be held in September.

AAUK’s primary role is to secure new national partnerships and steward our existing partners to generate vital funds for the 21 regional Air Ambulance charities and to fund our own vital sector representation, and we are looking for an experienced Corporate Fundraising Officer to join our team!

Purpose of Post
The Corporate Fundraising Officer will primarily be responsible for managing a portfolio of existing corporate partners, there will be an element of securing new corporate partners
• Creation and management of a robust pipeline to support business development opportunities and income targets for national partnerships.
• Maximise income generation opportunities from existing partners
• Secure new corporate partnerships
• Provide exceptional account management to a diverse mix of partners.

Key Responsibilities
• To work proactively to identify, research and develop new national partnerships (corporates, representative bodies, trusts and foundations) through the creation and management of a robust pipeline.
• To provide exceptional account management to a mix of national partnerships to consistently deliver mutually beneficial and multi-year partnerships aligned to AAUK’s strategic objectives and meet agreed income and engagement targets.
• To secure new corporate relationships including strategic partners, commercial and brand partnerships, grant giving, charity of the year, as well as cause-related and affinity marketing partnerships to contribute to meeting financial targets.
• To develop effective, relevant, and innovative funding proposals and pitches for potential and current partners aligned to Air Ambulances UK’s strategy.
• To work collaboratively with beneficiary organisations to deliver the full potential of national partnerships, promote awareness of our national fundraising programme to support business development and to deliver financial and social impact reporting of partnerships.
• To effectively project manage and work collaboratively with local air ambulance charity stakeholders to coordinate and maximise opportunities.
• All relevant administration tasks including thanking and recognition, monthly activity reporting, management of our general inbox and updating and maintaining AAUK’s CRM system (Donorfy).
• To attend meetings and make presentations to staff, beneficiaries, and member charities.
• To keep abreast of market trends and developments in partnership fundraising.
• To work in a way that reflects and supports Air Ambulances UK’s Values
• To perform any other duties as assigned

Key Relationships
Internal: Income Generation team colleagues, Events team, Marketing team, Finance Manager, CEO, AAUK Board
External: Local air ambulances, key contacts within partnerships, suppliers, and other key stakeholders

Person Specification

Essential

Experience:

• Experience of national corporate partnerships work
• Experience of business development and pitching
• Experience of achieving agreed income targets and accurate financial reporting
• Experience of project management
• Experience of working with fundraising databases
• Experience of managing relationships with a variety of partners and stakeholders

Abilities:

• Ability to develop and deliver creative and innovative fundraising propositions for potential partners and donors, as well as other various stakeholders
• Ability to communicate, motivate and inspire supporters and key audiences virtually and face-to-face, as well as by post, telephone and other appropriate methods
• Ability to make tailored presentations to varying audiences

Skills:

• Influencing and negotiating skills
• Excellent communication skills
• Active problem-solving skills
• The ability to work under pressure and to deadlines
• Proactive self-starter
• Creative and innovative thinking
• Team player who embraces collaborative working
• Proficient in the use of IT tools such as MS Office
• Strong attention to detail and high standards in the production of quality work
• Self-motivated with the ability to work both alone and as part of a small team

Knowledge and Understanding:

• To possess, or have the motivation to develop, a thorough knowledge of the work of Air Ambulances UK and the air ambulance sector
• Understanding of the need to work in collaboration with fundraisers from beneficiary charities organisations
• Understanding and knowledge of emerging digital fundraising practices
• Knowledge of GDPR principles and the Fundraising Regulator Code of Fundraising Practice and its guidelines

Other:

• Commitment to upholding, supporting and demonstrating the Air Ambulances UK values and behaviours in your work internally and externally
• Driving licence
• Access to your own vehicle
• Willingness to travel, including occasional overnight stays

Desirable

• General fundraising experience 
• Relevant fundraising qualification/experience
• Knowledge of the Fundraising Regulator Code of Fundraising Practise and its guideline

Please apply by submitting your CV and a covering letter, including your notice period, which addresses all the criteria in the person specification by COP 14th of August 2026.
Interviews will be held week commencing 24th of August 2026.

The Opportunity 

As a key leader within our Partnerships and Income Development team, you will be responsible for creating, developing and delivering the Social Mobility Foundation’s Employer Programme – how we inform, influence and positively impact employer-led social mobility, and a source of income generation.

You will champion the Employer Programme internally, forging effective collaborations with colleagues across the organisation to ensure that our work with employers is understood and celebrated, and that opportunities to promote, develop and grow are maximised.

Reporting to the Head of Partnerships and Income Development, you’ll be the custodian of the Social Mobility Employer Index (SMEI) – our annual benchmarking and assessment tool for how UK employers recruit, retain and develop talent from all socioeconomic backgrounds and build inclusive workplaces. A key priority for this role will be a strategic growth plan for the Employer Programme that focuses on growing Index entrants, diversifying employment sectors, progressing employer best practice and maximising revenue.

By collaborating with internal teams and existing partners who offer pro-bono consultancy, you’ll scope, develop and deliver new products, resources and services that equip employers with the knowledge and practical tools to improve social mobility in the workplace.

We’re looking for someone who is willing and able to move easily between strategic thinking, marketing and hands-on delivery, and is excited about taking full ownership over this important work. Combining a passion for delivering our mission with keen commercial acumen, high attention to detail and project management skills, this is a unique chance to make a big impact on social mobility in the UK.

Location: We operate a hybrid model of work i.e. a combination of in-person and remote, with flexible days in the office depending on business need and your preferences. We would typically expect in-office attendance an average of one day per week.

When in the office you will be based in one of our regional offices (either Birmingham, Glasgow, Liverpool, London, Manchester or Newcastle – depending on preference and accessibility). This is where you will usually attend in-person events, training sessions etc. though some travel, to other offices and other locations, will occasionally be expected.

Contract: Full-time/Part-time, Permanent

Hours: We are looking for the right candidate and while we envisage this being a full-time role (37.5 hours per week) we are open to flexible working arrangements such as part-time, compressed hours, flexitime and job-shares. 

Occasional/frequent evening or weekend work may be required, for which time off in lieu (TOIL) will be given. 

Key Responsibilities:

1. Customer service and value proposition

• Develop value propositions for the SMEI and other employer products and services to help employers understand and improve social mobility in the workplace 
• Create and develop assets and activities to market the Employer Programme to employers across a range of platforms 
• Define the customer journey for the SMEI and ensure seamless customer experience, with clear and proactive communication and relevant content and resources 
• Actively manage and steward the customer pipeline for the SMEI and broader Employer Programme, reporting on prospects, acquisition and conversion 
• Gather customer feedback and market insights to help improve and develop products and services  

 2. Product ownership and project management 

• Project manage the Programme, with responsibility for key delivery areas yourself, as well as working with the Senior Index Coordinator / Policy Officer and other colleagues/external suppliers to deliver 
• Oversee the day-to-day delivery of the Programme and the annual Index scoring and feedback cycle, working with the Senior Policy Officer to ensure a smooth experience for employers  
• Lead the annual cycle for the SMEI product and other employer products as they are developed: defining the scope of work and setting priorities, survey review and design, data collection, overseeing marking and reporting, product review and evaluation 
• Manage all aspects of the Employer service, including the ongoing development of the digital platform, employer resources and online content   

3. Product and service development

• Develop the Employer Programme by scoping, developing and delivering new products, resources and services that equip employers with the knowledge and practical tools to improve social mobility in the workplace, e.g. a consultancy offer, events, webinars, staff training and off-the-shelf resources  
• Work with pro-bono supporters and existing partners to scope need, and test and pilot new products and services 
• Responsible for the annual evaluation of the programme, drawing on data and policy evidence, customer feedback and sector insights to inform development  

4. Stakeholder Management

• Champion and represent the Employer Programme externally, including attending and presenting at events, acting as spokesperson, meeting prospective entrants and other opportunities to grow connections and reach 
• Engage with external stakeholders, such as employers, policy experts and social mobility practitioners, to understand key issues and trends relevant to workplace and employer-led social mobility 
• Scope and create an external advisory group to support the development of the products and services that form part of the Employer Programme 
• Seek opportunities to collaborate with external partners to share relevant content and tools, and co-create and develop new products and services 
• Ensure that insights and impact from the Index and the SMF’s work with employers are communicated internally and externally 

5. Systems and Processes

• Work with internal and external partners to ensure the Index is as technologically efficient as possible, e.g. automating aspects of the marking and feedback process, ensuring quality monitoring, evaluation and reporting and identifying and progressing other ways to drive efficiency and maximise reach, whilst retaining the quality of the programme 
• Drive best practice and set a culture where digital tools are used effectively for relationship management and fundraising, including Salesforce 
• Maintain accurate and up to date records, using SharePoint and our Salesforce CRM to support pipeline management, income tracking and partner record 

6. Leadership and Development

• Play a proactive role in leading and inspiring the team, fostering a collaborative and creative culture of fundraising, income and product development 
• Champion the Employer Programme internally, forging effective collaborations across the organisation to ensure that our work with employers is understood and celebrated, and that opportunities to promote, develop and grow are maximised. Key relationships will include colleagues working in communications, campaigns and advocacy, data, finance and programme development.  

7. Line Management (Matrix Structure)

• Day-to-day people management  
• Identify training and development needs; employ a coaching approach, and clarify opportunities for skill enhancement and career growth  
• Recruit and induct new team members, and oversee the separation process for any leavers   
• Reasonably support well-being; provide a supportive work environment, and address any issues that may impact the well-being and morale of your reports   

Please see full job description attached for more details. 

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

Commercial and customer service:

• Demonstrable experience in managing pipelines and/or stewarding customers, demonstrating excellent customer service skills and a high attention to detail
• Confidence in public speaking, presenting or facilitating workshops with professional audiences 

Project management and product development:

• Demonstrable experience designing, delivering and developing programmes, products and/or services that meet organisational needs 
• Demonstrable experience in project management, shaping long-term strategy while managing day-to-day operations and delivery 

Project management and product development:

• Strong interpersonal and communication skills, with experience building and managing relationships 

IT skills:

• Experience using Microsoft Office
• Experience of using or understanding of CRM software to effectively support pipeline and partnership management e.g. Salesforce
• Experience of or understanding of managing and using digital platforms for programmes, products and/or services 

Policy and data skills (desirable):

• Understanding of issues related to social mobility, diversity and inclusion, or workforce development
• Understanding of and/or experience in benchmarking tools, indices or assessment frameworks 

See attached job description for more detail on the person specification

Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom. 
• Some travel will be required as part of this role to other offices and locations, as needed for events, work placements and meetings.

Benefits

• 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work scheme.
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website by 23:59, Thursday 3rd September and provide the following information:

1)    An outline of your previous relevant job roles (job title and dates only)

2)     A cover statement outlining your suitability for the role, with particular emphasis on how your experience, skills and knowledge meet the person specification (max. 750 words)

Thinking of using AI to help with your application? AI tools (such as Chat GTP, Gemini and Copilot) can help you research the SMF and the role you're applying for. They can also help you structure your application. The applications that stand out most are the ones that feel genuine and reflect your unique self and experiences.

Please note that generic applications and CV’s will not be considered.

Context of role:

The Outreach Officer plays a key role in raising awareness of services, strengthening community
partnerships and supporting the delivery of high-quality bereavement support activities across the
region. The postholder will engage with local networks, coordinate events, and support volunteers
while ensuring effective monitoring, reporting and continuous improvement.

Key responsibilities:
Support Service:
1. Event Coordination and Delivery
1.1: Coordinate and deliver regular community engagement activities, including; coffee mornings and
support events.
1.2: Organise and facilitate regular wellbeing and social activities, such as; walks or group sessions.
1.3: Represent the organisation at regional events, including supporting fundraising and CYP teams
when required.
1.4: Co-lead on bookings and coordination of Ty Uchaf, our respite house.
2. Awareness, Training and Engagement
2.1: Lead on regional awareness training delivery for non-emergency services and community-based
organisations.
2.2: Deliver additional 2wish training programmes as required, including Children & Young People
(CYP) and Bereavement in workplace support training.
2.3: Lead awareness and advocacy activities with local ‘support champions’, including professionals
within non-emergency services.
3. Partnership and Network Development
3.1: Actively engage with local bereavement networks through attendance at meetings, hosting
information stands and building strong professional relationships across the region.
3.2: Develop and maintain effective links with community partners to expand reach and awareness of
services.
4. Volunteer Support
4.1: Act as a key local contact for volunteers.
4.2: Support the recruitment, training and retention of volunteers in collaboration with the wider
team.
5. Administration, Monitoring and Reporting
5.1: Maintain and take ownership of relevant systems and spreadsheets, including those used for:
52: Event planning and delivery
5.3: Marketing and communications
5.4: Contact and engagement tracking
5.5: Professional and family engagement records
5.6: Accurately record interactions with stakeholders, including; families, professionals, champions
and referral partners.
5.7: Monitor and manage posts/content on Facebook family accounts.
6. Quality Assurance and Improvement
6.1: Support quality audits and contribute to continuous improvement processes.
6.2: Collect and review feedback from events and training sessions to inform future development.

2.0 General:
1.1: To be responsible for organising own work agenda, time management and administration
1.2: To keep clear and up to date records on database of activities with families and any ensuing
action
1.3: To promote the on-going work and continued support that 2wish can offer
1.4: To work as part of a team providing support to suddenly bereaved families
1.5: To work alongside support team and maintain a seamless approach to service delivery
1.6: To maintain a high degree of confidentiality in accordance with the charity’s policies
1.7: To show respect and sensitivity for the cultural and religious beliefs of families
1.8: To undertake learning opportunities and seek them out for the team
1.9: To adhere to all company policies and procedures including Safeguarding, Confidentiality,
Health and Safety and Lone Working; and to be proactive in implementing new safe working
practices as appropriate
1.10: To attend weekend and evening community events in support of the charity as necessary
1.11: Participate as and when required in team meetings and one-to-one meetings, and
undertake, as appropriate, courses/training/other developmental activities, which is relevant to
the role
1.12: To contribute to the evaluation and monitoring processes to ensure effectiveness of
services and activities provided
1.13: Contribute on the social media platforms maintained by 2wish
It is the nature of the work that tasks and responsibilities are in many circumstances
unpredictable and varied. All employees are therefore expected to work in a flexible way and
tasks, which are not specifically covered in their job description may have to be undertaken.
This role is subject to a DBS check.

As the Facilities Officer at Southwark Cathedral, you will work as a key part of the Property team – co-responsible for the set-up and maintenance of spaces such as the Cathedral’s conference rooms and for health, safety and security on site. Working closely with the Head of Property, Facilities Manager and other members of the Property team and Verger team, you will be at the forefront of making the Cathedral site safe, tidy, functional and sustainable.

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

If you have experience of: 

• Working on a busy site
• Maintaining safety to persons and to heritage fabric
• Working with key health and safety considerations in mind

And are: 

• A proactive problem solver, pragmatic and solution orientated
• Committed to continuous organisation improvement and the ability to act as an agent of change
• Understanding of and enthusiastic for the Cathedral’s overall vision and values, including sustainability across the site

 Then we would love to hear from you.

Main Duties and Responsibilities

Site and Facilities Assistance 

• General porterage, to include moving and installing of pack-away furniture as required; 
• Shifting of furniture between rooms and storage across site to meet needs of Cathedral; 
• Assistance with delivery of tea, coffee and finger-food refreshments to conference and meeting rooms for internal meetings and external clients. Food & Hygiene Level 2 required (training given); 
• Light cleaning as required, including bin-emptying; 
• Top-up cleaning of toilets and washrooms, to retain fully functioning facilities for conferences, meetings and events; 
• Replenishing washroom supplies, e.g. soap, paper hand towels, toilet roll, etc; 
• Assistance with some high-level housekeeping in the Cathedral church and throughout the site, e.g. heritage cleaning, hanging decorations, lights, etc; 
• Assist Facilities Manager with simple tasks of general building maintenance;
• Maintain tidiness of the cleaning and furniture stores; 
• Remove waste and bulky redundant items from rooms and storage areas for on-site collection; 
• Carry out regular site inspections to ensure that the entire Cathedral precinct is kept free from litter and in good order with signage and barriers correctly placed

Security, Health and Safety

• Remain vigilant at all times for the security of the Cathedral premises; 
• Check that public areas and working areas and practices are kept safe and free from trip, slip and other hazards; 
• Take action when needed to implement emergency procedures; 
• Act as Fire Marshall and Lockdown Marshall (training given); 
• Ensure compliance with relevant Heath and Safety legislation and statutory codes of practice; 
• Liaise with the Property Team and Head Verger over any issues of concern with regard to Health, Safety & Security. 

Conference Rooms 

• Work with Property Team managing the preparation of conference rooms including audio visual equipment requirements; 
• Ensure conference and meeting rooms are set with appropriate furniture and equipment for event or meeting in timely fashion; 
• Manage week-day room-setting according to Cathedral diary and to meet different departments’ event requirements; 
• Provide operational audio-visual support to clients to provide presentation- and meeting-standard IT functions.

Sustainability 

• Assist in the implementation and monitoring of the Cathedral’s energy management and waste strategies including liaising with waste management suppliers, reading utility meters, changing fittings to LED light bulbs;
• Light garden maintenance where required. 

Closing date: 11.59pm on Monday, August 17th

Interviews are planned for Tuesday, September 1st and Wednesday, September 2nd

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

 Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Appointment to this role is subject to satisfactory references and the right to work in the UK.