Communications lead jobs
We are the Advancement Office at the University of Bath, responsible for engaging our community of alumni and supporters and fundraising to drive forward strategic priorities at the University.
About the role
We are seeking a dynamic Head of Systems, Data and Insights to drive digital innovation, champion evidence-based decision making, and lead a high-performing team.
This is not a role for someone who only wants to sit back and strategise. It’s for a leader who thrives on combining strategic vision with hands-on delivery. You’ll set the direction for data, systems, and insights, while also rolling up your sleeves to design processes, deliver technical solutions, and unlock the power of supporter insight.
You’ll be the technical lead for Advancement, owning our alumni database (Raiser’s Edge NXT) and related systems, and ensuring they are optimised to support smarter fundraising, deeper alumni engagement, and more efficient operations.
In this role you will:
- Lead and inspire a team of data and systems professionals, fostering a culture of innovation, collaboration, and continuous improvement.
- Own and optimise Raiser’s Edge NXT and related platforms, ensuring compliance with UK GDPR and other regulations.
- Deliver insights and reporting that empower colleagues across the institution to make strategic, data-driven decisions.
- Champion governance and compliance, ensuring data quality, security, and resilience.
- Collaborate and influence across the University, representing Advancement in cross-institutional initiatives and equipping colleagues to self-serve data and insights.
- Balance strategy and execution—from setting long-term direction to personally delivering high-impact technical projects.
If you’re excited by the challenge of leading strategically while delivering hands-on technical impact, we’d love to hear from you.
About you
We’re looking for someone who brings:
- Extensive experience with relational databases (Raiser’s Edge knowledge is a plus).
- A proven track record of delivering complex IT and change management projects.
- Strong leadership skills, with experience managing teams and developing strategies.
- Expertise in data protection, compliance, and governance.
- Technical fluency in business intelligence platforms (Power BI experience an advantage).
- Excellent communication and influencing skills, with the ability to engage and influence stakeholders at all levels.
Further information
For an informal discussion about the role, please contact Laura Underwood, Associate Director of Advancement Services. Please ensure your application is submitted via our website - we cannot accept CVs via email.
This is a hybrid role with an expectation of 2 days per week on campus.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Cord is an international charity working to make peace a reality where people don’t have the freedom to exercise their rights. We work to build the relationship between those in power and local communities.
We believe that people flourish when all parts of society work together. Peaceful relationships make that possible. The simple act of talking begins a journey of growth which transforms mistrust, includes the excluded and turns adversaries into allies.
Cord operates in eight countries and implements programmes in the following areas:
- Empowering Women & Girls
- Accessing Fundamental Freedoms
- Climate & the Environment
- Economic Empowerment
- Supporting Stronger Societies
We are a small, committed team who love working together to make a huge impact. If you like the sound of us, then take a look at the recruitment pack and come and join our team!
About the Role
Are you someone who is passionate about seeing positive change in our world? Can you analyse data efficiently, present information clearly, and work collaboratively?
We are looking for someone to join our Programme Operations Unit, which exists to provide support to country programme teams Finance, Programme Quality, OMEAL (Organisational, Monitoring, Evaluation, Accountability & Learning), Operations (which includes human resources facilities including digital working).
The Programme Operations Officer role reports to the Programme Quality Lead (PQL) who has overall responsibility for quality oversight of programme compliance including reporting and project implementation across Cord’s country programmes and provides support in developing overall capacity for implementing programmes. The PQL also leads on Cord’s OMEAL system linked to learning and knowledge, ensuring that impact is monitored and learning is disseminated.
The Programme Operations Officer will support the Programme Quality Lead to deliver programme quality and OMEAL oversight and support to country teams and partners. Additionally, the role will support the wider Programme Operations Unit to ensure country programmes teams have the facilities and operational systems needed to deliver their work effectively. This role work closely with country teams to ensure they have the support required and will involve travel to programme locations.
The four focus areas of the role are: programme compliance, country programme support, OMEAL, and global operational support.
This role would suit someone with M&E and project cycle experience gained within a peacebuilding or development iNGO. You will have qualitative and quantitative skills, be able to analyse data efficiently, present information clearly, and work collaboratively demonstrating understanding the needs of a range of stakeholders.
If you like what you read and are passionate about real and lasting change, come and join us and be part of the Cord story.
Application Instructions
To apply please send you CV and a covering letter that explains your interest in Cord and the role, and details how you fulfil the requirements of the role.
This is a UK based remote role and applicants must have the right to work in the UK and the ability to travel to Coventry for team meetings.
To apply please send your CV and covering letter explaining your interest in the role and how you fulfil the job description.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Tandridge Learning Trust is expanding, and we now have a new and exciting position for a HR Manager to join our Central Services team. We are looking for a strategic and operational HR specialist to work collaboratively with our Trust Leaders to successfully deliver a HR Business Partnering service and embed our values driven, positive culture.
The successful candidate will combine excellent technical knowledge of relevant people management legislation and compliance alongside a forward-thinking approach to develop an effective people function which attracts and retains the very best people. We would expect you to develop effective HR systems and processes and drive strategic projects and priorities to support our ambitious vision for children and young people.
We are looking for an outstanding individual to direct and lead our established, committed and hard-working HR team to drive positive change and continuous improvement across our group of schools. You would be expected to provide trusted professional advice to senior leaders on all HR matters and to ensure best practice standards are met in line with educational policy, whilst embedding a consistent, positive culture at every level to impact staff development and employee engagement and satisfaction.
The ideal candidate will:
•
Have an unwavering determination to deliver excellent operational and strategic HR leadership across our multi academy trust
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Demonstrate proven experience in managing complex HR casework and an understanding of people management processes, legislation and best practice
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Be CIPD qualified (to Level 5) or have the comparative extensive HR operational and leadership experience at a strategic level
In return we can offer you:
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The opportunity to lead on the development of HR practices and processes in a growing and ambitious multi academy trust
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A professional mentor/buddy to support you throughout your first year
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An established HR operational team, a strong local HR network and HR forum
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Opportunities for professional growth and personal development
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Membership of a generous Local Government Pension Scheme
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A flexible working arrangement
Fundraising Officer
We are seeking a motivated and creative fundraiser to join a UK conservation charity part time and build meaningful supporter relationships.
Position: Fundraising Officer
Salary: £30,000 to £34,000 pro rata, starting salary up to £32,100 depending on experience
Location: Remote with a monthly co-working day in Diss, Norfolk (travel expenses paid)
Hours: 16 hours per week across a minimum of 3 days
Contract: Permanent
Closing date: Midday on 9 January
Interview dates: 15 or 16 January
About the Role
This is an exciting opportunity to help shape and grow individual giving for a specialist conservation charity dedicated to protecting the UK’s wild songbird populations. You will lead on planning and delivering multichannel fundraising appeals, maximising income from individual giving, membership and selected fundraising products. You will develop engaging donor communications, improve supporter journeys and champion a data-led approach to fundraising.
Working closely with colleagues in fundraising, supporter care, communications and operations, you will play a key part in stewarding supporters, increasing regular giving, strengthening membership retention and supporting the charity’s growing corporate partnerships and weekly lottery activity.
Key responsibilities include:
- Lead on individual giving activity and deliver multichannel appeals from concept to evaluation
- Develop and implement plans to market individual membership and reduce attrition
- Support the delivery and promotion of the weekly lottery
- Contribute to developing corporate partnerships activity
- Test and implement new fundraising ideas to diversify income
- Create and deliver engaging donor communications and stewardship journeys
- Use data and digital tools to optimise campaigns and target key audiences
- Represent the charity at events and uphold fundraising regulations and best practice
About You
You will bring energy, creativity and a confident grasp of individual giving. You enjoy using data to shape decisions, you write well and you are comfortable managing multiple projects at once. You will thrive in a small, supportive team and be confident working independently.
You will have:
- Experience delivering successful individual giving campaigns
- Experience running fundraising appeals from planning through to evaluation
- Strong relationship building and supporter stewardship skills
- Experience using CRM systems and digital marketing platforms
- Knowledge of fundraising regulations and best practice
- Excellent written and verbal communication skills
- Strong organisational skills and the ability to manage competing deadlines
- A flexible, positive approach and a commitment to equality, diversity and inclusion
Desirable:
- Experience with membership schemes or donor stewardship programmes
- Experience developing regular giving propositions or testing new fundraising activities
- Familiarity with corporate partnerships
About the Organisation
The charity is dedicated to protecting and conserving the UK’s wild songbird population through scientific research, public engagement and evidence-based solutions. A small and ambitious team, they foster a friendly and supportive working culture focused on achieving meaningful impact. Staff are encouraged to bring new ideas, test approaches and help shape the future of the organisation.
Benefits include flexible working patterns, a TOIL policy, pension scheme and training opportunities.
Other roles you may have experience of could include; Individual Giving Officer, Membership Officer, Supporter Care Officer, Fundraising and Engagement Officer, Donor Relations Officer, Direct Marketing Officer, Regular Giving Officer, Communications and Fundraising Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner with a prominent national charity on a fantastic Corporate Partnerships – New Business Lead position. This is a pivotal leadership role within the Relationship Fundraising team — one that blends strategy, innovation, and purpose.
About the Role
As the Corporate Partnerships - New Business Lead, you will:
- Lead and inspire a high-performing team of three to deliver transformational corporate partnerships.
- Develop and deliver a bold new business strategy to grow income.
- Identify, negotiate, and secure six- and seven-figure partnerships.
- Build a robust, strategically aligned pipeline of corporate prospects.
- Work collaboratively with Partnership Management, Philanthropy, Trusts, and Institutional teams to drive team culture and seamless partner experience.
- Contribute to organisational projects and innovations that attract new corporate funding and deliver measurable impact.
About You
You’re a confident leader with a track record of winning high-value corporate partnerships and driving growth through creativity and collaboration. You’ll bring:
- Proven experience in securing six and seven-figure corporate partnerships.
- Strong leadership and line management skills, with a passion for developing others.
- Exceptional stakeholder management and negotiation skills.
- Experience in setting and managing income and expenditure budgets.
- Outstanding communication, presentation, and financial reporting skills.
What’s on Offer
· Location: London (Hybrid)
· Salary: circa £55,000
· Contract: Permanent, 4 or 5 days/week
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours. Please note with the upcoming Christmas season our repsonse time might be delayed.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Job Title: Community Project Officer
Team: Ramblers England
Location: Hybrid (London Office)
*This role sits within a pay grade with a pay range of £22,155.20 to £34,913 (FTE £27,694 to £43,642). The salary on appointment will be set at the lower end of the pay range, to a maximum of £24,370 (FTE £30,463) depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.
*The project will run for three years. The initial fixed-term contract will be for 12 months, with a potential extension for a further two years subject to funding.
Context and purpose of role
By 2034 Ramblers ambition is that everyone in England and Wales will be able to join a Wellbeing Walk close to where they live – for communities to come together and experience the health and wellbeing benefits of walking. This work is part of the strategic plan and business objectives of Ramblers GB.
The role will deliver the Walking Together Project across communities in north London, Slough and Reading. The role will engage directly with the most disadvantaged communities, where loneliness, social isolation and inactivity could be prevalent, through a ‘Getting Started’ Wellbeing Walks programme. This is a community delivery role to work with local communities to establish walks and find potential walk leaders within the community to sustain walking.
Key responsibilities
- Deliver the Ramblers Getting Started element of the Walking Together Project
- Maintain positive working relationships with local and regional partners to deliver the project
- Maintain positive working relationships with local members/volunteers
- Attend Community/Borough or Town Council, steering group and other partner meetings and events and use to deliver the project
- Ensure relevant policies and procedures, compliant with current legislation and in line with Ramblers’ approach, are supported
- Set up a total of four community walking programmes in the identified areas each year
- Deliver and coordinate training opportunities for the communities who sign up to the project
- Support the Community Development Officers in identifying further opportunities in the area
- Manage and record project expenditure
- Provide regular progress reports
- Undertake such other duties as may be reasonably required of the post
- Engage and proactively develop excellent working relationships across the organisation
The person
Qualifications
Lowland Leader or working towards (Desirable)
Knowledge and Experience
- Experience working with a wide variety of groups and communities
- Excellent verbal and written communication skills with demonstrable attention to detail and the needs of different audiences
- Experience of successfully managing projects or programmes delivering against agreed objectives
- A proven track record in recruiting and working with volunteers
- Experience of designing and delivering training and support resources
- Excellent IT skills, including social media and web skills, and an ability to support others to use software and programmes
- Interest in/knowledge of walking/physical activity/public health
Ability to appropriately collect data for monitoring and evaluation purposes and collation of associated reports
Skills
- Ability to work with a range of internal and external stakeholders, including volunteers, managing requirements and expectations
- Ability to develop and lead a project with the related co-ordination, planning and organisational skills
- Excellent interpersonal skills with an ability to build strong relationships with a variety of stakeholders
- Skills to enable the leading of safe and inspiring group walks
- Facilitation and training skills – in-person and online
- Ability to diagnose problems, provide solutions and make logical, timely decisions
- Ability to work independently and collaboratively as part of a team to achieve common goals
Personal Attributes
- Interest in walking and a commitment to the principles of inclusion and enabling everyone to feel welcome in the outdoors
- Flexible and resilient with the ability to balance competing demands
- Willing to travel and spend some evenings and weekends working
- Willing to undertake training and professional development to ensure skills and knowledge are up to date
The Ramblers promote diversity and welcome applications from all sections of the community
Values and Behaviours
Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.
Inclusive
We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.
Inspiring
We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.
Empowering
We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.
Responsible
We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Beyond Food Foundation is looking for a Head Training and Events Chef.
Do you have the skills to train groups of young people and vulnerable adults to achieve amazing things in the kitchen?
Do you want to be part of helping to change people's lives?
We are looking for someone inspirational to lead on our in-kitchen skills training and drive high standards of food production across all training and events.
You will bring industry insights and experience to the role, leveraging these to support trainees into further training, work or volunteering roles in hospitality.
Our programmes are built around the kitchen and dining table, you will work closely with a Food Engagement Lead to craft sessions and experiences to leverage the power of food for changing lives.
£40,000 - £44,000 experience dependant - 40hrs per week - Generally Monday - Friday.
The Foundry, E6 5NX and across London as required.
28 Days annual leave + bank holidays.
Please provide a covering letter no longer than two pages, outlining your experience and explaining why you feel you meet the criteria set out in the job description
At Beyond Food, we support individuals whose lives have unravelled to rebuild with purpose, pride, and community.
The client requests no contact from agencies or media sales.
What you’ll do
- Delivery (Local)
- Lead inspiring, safe, hands-on farm visits for children across Leicestershire.
- Build and maintain positive relationships with local farmers and schools.
- Tailor experiences that spark curiosity and help children connect with food, farming, and the natural world.
- Programme Support (National)
- Support the smooth running of the national Farm Discovery programme.
- Manage data, budgets, and reports to ensure high-quality, consistent delivery.
- Help refine systems, support meetings and recruitment, and contribute to programme monitoring and development.
About you
You’ll be a confident educator and communicator who:
- Loves engaging children through outdoor and food-based learning.
- Is highly organised, detail-driven, and comfortable managing programme information.
- Builds strong relationships with teachers, farmers, and colleagues.
- Is proactive, solution-focused, and committed to inclusion and safety.
About The Country Trust
For over 40 years, The Country Trust has helped tens of thousands of children experience the countryside first-hand. As part of our warm, supportive national team, you’ll play a key role in shaping transformative learning, both in Leicestershire and across England and North Wales.
Deadline: Midnight, Sunday 4th January.
The client requests no contact from agencies or media sales.
The ITF is looking for an experienced administrative leader to head our Maritime Administration team. This role is central to ensuring the smooth and effective delivery of support across our global maritime work.
About the Role
The Head of Maritime Administration will lead the London-based team responsible for providing reliable, high-quality administrative support to the ITF’s maritime sections, department and affiliates. The role combines strategic oversight with practical, day-to-day management to ensure teams have the systems, structures and information they need to deliver their workplans.
You will oversee administrative processes, maintain constructive relationships with affiliates and social partners, manage venue and service contracts, and support accurate and timely budget administration. Working closely with the Maritime Coordinator, senior leaders and regional colleagues, you will help strengthen long-term administrative systems that are efficient, coordinated and fit for purpose.
Key Responsibilities
- Lead delivery of the Maritime Administration workplan and contribute to wider ITF priorities, campaigns and budgeting.
- Act as a key point of contact for affiliates, external organisations and agencies, ensuring clear and responsive communication.
- Support budget holders by preparing accurate financial information and participating in management account meetings.
- Work collaboratively with other ITF administrative teams to maintain consistent, high-quality service across the organisation.
- Resolve administrative challenges promptly, in consultation with the Maritime Coordinator.
- Prepare and coordinate documents for internal meetings, campaigns and governance bodies.
About You
You are an experienced administrative professional with a strong track record of leading teams and improving systems. You bring sound judgement, a solutions-focused approach and the ability to support people in a complex, fast-moving environment.
To be successful in this role, you will have:
- Significant experience managing administrative teams, with an inclusive and supportive leadership style.
- Strong knowledge of administrative practices, and experience applying them in complex organisations.
- Proficiency in management functions, including line management, event management, contract negotiation, budget oversight, financial reporting and supplier coordination.
- Excellent communication skills, with the ability to produce clear reports and work productively with colleagues at all levels.
- Advanced Microsoft 365 skills, including data analysis and reporting.
Why Join Us?
This is an opportunity to contribute directly to improving conditions for maritime transport workers worldwide. You will join a values-driven global organisation and lead a team that plays a vital role in supporting ITF maritime sections and affiliates across the world.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
The Role
This is a unique opportunity to lead the delivery of Law Society's equality, diversity and inclusion (EDI) strategy and make a real impact.
Experienced in motivating and developing teams, you will manage a growing team of dedicated EDI professionals, driving initiatives that help our members embed EDI in their organisations.
You'll bring your expertise to design and deliver impactful programmes, measure outcomes, and ensure our outputs are evidence-based, member-informed and deliver lasting change.
You will build strong relationships with colleagues, members and external stakeholders including senior stakeholders in law firms and in-house legal teams.
If you're ready to lead, influence, and create meaningful progress towards a more diverse and inclusive solicitor's profession, we'd love to hear from you.
What we're looking for
- You will have expert knowledge and understanding of EDI issues, best practice and what works to drive positive change, as well as legal and regulatory considerations.
- You will have strong people management skills, with experience of guiding teams through change.
- You will have excellent stakeholder management skills, with the ability to build relationships across diverse audiences and influence at senior levels.
- You will have excellent communication and problem-solving skills with the ability to deal with complex issues.
- You will have excellent project management and organisational skills with a track record of designing, implementing and evaluating large-scale EDI initiatives and programmes that deliver measurable outcomes.
What's in it for you
This is an excellent opportunity to work with contemporary thinkers in a progressive membership organisation. The successful candidate will join a strong brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of trust, clarity, excellence and respect.
Please note first-round interviews for shortlisted candidates will be held online on 14 and 15 January 2026.
We offer hybrid working (with a baseline of two days a week working at our office in Chancery Lane, London and a mandatory in-person team day once a month), a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation.
We welcome applications from people seeking flexible or alternative working patterns and will consider these on a case-by-case basis at appointment.
Please note: if you are an internal applicant, Pay Policy will apply.
If you would like to have an informal discussion about the role, please contact Polly Williams on .
The Ogden Trust is a family charitable trust which supports the teaching and learning of physics. The Trust delivers professional development programmes for teachers of physics across England, supports schools and multi-academy trusts to improve their physics provision and works with universities to support high-quality physics enrichment.
Job scope
Head of Teacher Support leads a team delivering professional development for teachers of physics across England. The team manages a range of professional development programmes covering Early Years to Key Stage 5. The postholder will have specific responsibility for the strategic leadership and management of the team as well as managing delivery of external funding contracts.
Remote working and other flexible working arrangements will be considered.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Customer Services Manager
We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.
Salary: £50,000
Location: Hybrid, Hammersmith London
Hours: Full time, 35 hours per week including mandatory office day on Tuesdays
Contract: Permanent
Closing date: Wednesday 24 December
Interview date: Thursday 8 January, Hammersmith
About the Role
As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.
Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.
Key responsibilities include:
- Leading customer services, resident engagement and communications across the organisation
- Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
- Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
- Maintaining up to date knowledge of legislation, regulatory standards and best practice
- Monitoring contractor performance and holding regular review meetings
- Producing performance reports and using data to identify improvements
- Embedding learning from resident feedback into service design
- Managing budgets, approving invoices and overseeing repair authorisations
- Supporting organisation wide planning as part of the Extended Management Team
- Providing clear leadership, managing performance and encouraging collaboration across teams
About You
You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.
Essential skills and experience include:
- Strong experience in a customer focused management or supervisory role
- Knowledge of responsive repairs or property maintenance
- Experience handling complaints and producing clear written responses
- Strong communication, relationship building and presentation skills
- Competence in MS Office with good analytical and reporting abilities
- Ability to interpret customer insight and performance data to drive service improvements
- A collaborative leadership style with a commitment to equality, diversity and resident wellbeing
A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.
About the Organisation
The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.
Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you a good all-rounder in fundraising, including a background in Foundations and Trusts? Can you inspire and motivate donors and fundraisers?
If so, then join an ambitious organisation with a determination to transform the future for the 220,000 people in the UK living with axial spondyloarthritis.
We are a small team, looking for a second Fundraising Officer to work alongside our existing Fundraising Officer to deliver activity across all our income streams, supported by a Fundraising Board. We’re aiming to grow income from individual giving, Trusts and Foundations, community and individual fundraising, trading and further build our community of legacy pledgers. 2026 is our 50th Anniversary, a wonderful opportunity to celebrate our achievements and grow our income.
Our dedicated team at NASS is passionate about transforming lives for people with axial SpA. We truly value our people, who do meaningful work that directly impacts the lives of people living with axial SpA. You'll be supported to succeed and genuinely appreciated for your contributions. We pride ourselves on our collegiate spirit and willingness to support each other in all aspects of our work. We operate a hybrid model of working, with some staff working remotely for most of the time, so applicants need to be comfortable with working in this way.
The Benefits
· Salary up to £30,000 - £32,000 p.a.
· Employer pension contribution of 10%
· 25 days annual leave plus 3 days leave between Christmas and New Year, plus Bank Holidays
· Time off in Lieu scheme
· Death in Service benefit to loved ones
If this sounds like you, then please get in touch. We would love to hear from you.
To apply, please submit:
- Your CV
- A two-page cover letter explaining your interest in the role – the letter must describe how your skills and experience meet the person specification.
Application Deadline: 10 am on 6th January 2026.
Interviews: 15th January at our office in Hammersmith.
For further information, and to submit your application, contact Dale Webb
Commitment to equality, diversity & inclusion: NASS is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always. We particularly encourage applications from individuals with lived experience of axial SpA and from underrepresented groups in the charity sector.
Transforming axial SpA futures, creating a social movement for change and an empowered community.
The client requests no contact from agencies or media sales.
St Peter’s Hospice is seeking a compassionate, experienced Team Lead to manage our Psychological Therapies team to deliver specialist psychological care for people affected by life‑limiting illness and bereavement. You will combine leadership and management with direct clinical practice.
It’s an exciting time to join the team as we develop our services to meet our strategic ambitions – leading, learning and innovating to deliver specialist palliative psychological support.
The role
- Provide day‑to‑day operational leadership and line management for our Psychological Therapies service, setting clear standards and fostering collaboration.
- As a qualified psychological therapist, you will hold a small clinical caseload, delivering evidence‑based one‑to‑one and group interventions, in person and virtually.
- Ensure the team are clinical governance (audit, investigations, KPIs) and safeguarding; contribute to service development and continuous improvement.
- Work as part of a multi‑disciplinarily team and with external health, social care and third‑sector organisations.
What we can offer you:
- Band 7 equivalent salary from £47,810 up to £54,710 per annum, dependent on experience, plus enhancements
- Working hours are 37.5 per week, Monday- Friday
- Permanent position
- Access to staff wellbeing and employee support services
Location & working pattern:
Based at our Brentry site with travel across Bristol, North Somerset and South Gloucestershire; remote working by agreement.
A full driving licence and access to a car required.
Interview Date: 27th January 2026
Due to the nature of the work involved, this role is exempt from the ROA and the jobholder will be required to undergo a Disclosure and Barring Service Check.
We will be screening as we receive applications and therefore strongly encourage applications as early as possible to avoid disappointment.
All applicants must be eligible to work in the UK before they apply for a vacancy and be able to provide evidence of this.
Strictly no agencies.
The client requests no contact from agencies or media sales.
Impact and Learning Consultant (seven-month fixed-term contract, maternity cover)
Please refer to the attached Terms of Reference for full details, including application process.
Summary
- Location: London, required to work at least four days a week in our office near Victoria station. Applicant must have the legal right to work in the UK.
- Hours: Full time (40 hours per week).
- Period of contract: 1st March to 30th September 2026.
- Fee: Competitive, in line with the UK market.
- Application deadline: Monday 12th January 2026, 9am UK time.
About us
Vitol has a long history of charitable giving, making its first charitable grant in 2002. The Vitol Foundation was established in 2006, registered in Switzerland and operating independently from Vitol’s business interests. Since then, the Vitol Foundation has funded over 2,000 projects in more than 120 countries around the world.
The Vitol Foundation aims to make a difference in the lives of people around the world trapped in poverty. We are passionate about supporting organisations and programmes that can take children and their families in the poorest of countries across the world out of the vicious cycle of multi-dimensional poverty.
Our work is focused on five core areas: education, health, humanitarian, water sanitation and hygiene, and local giving through Vitol’s offices worldwide.
By providing different types of financing to non-governmental organisations and social enterprises, we aim to:
- Fund transformational, efficient, sustainable, scalable and replicable investments to support and strengthen government, private sector and community systems to provide sustainable health, water, sanitation and hygiene, education and employment opportunities.
- Address the systemic issues that make humanitarian crises more acute, by funding resilience and preparation in addition to recovery.
- Share models of evidence-based best practice that can be scaled by government, private sector and/or communities.
- Act responsibly with diverse partners with sensitivity to their circumstances and cultural contexts.
- Increase engagement and leverage the knowledge base of the Vitol Group worldwide.
About the role
The Impact and Learning Consultant will play a central role in advancing how the Vitol Foundation understands, measures and deepens its impact. They will build on existing frameworks, tools and processes developed by our Head of Impact, Learning and Strategy who is due to go on maternity leave, as well as bring their own expertise to further strengthen our approach to impact and learning, embedding it into our day-to-day decisions. As our lead expert in this area, the Consultant will ensure that our strategy and grantmaking are guided by emerging data and evidence, and support continuous learning across all our work.
The ideal candidate will have deep expertise in the field of measurement and evaluation, combining strategic leadership experience with strong hands-on technical skills to support Foundation colleagues and nonprofit partners. They will have experience with a wide range of quantitative and qualitative research methods and working in global settings, especially to support local partners operating in low-resource and/or emergency environments. This role requires someone with excellent communication skills, translating complex findings into clear, actionable insights tailored to different audiences, including Vitol Foundation colleagues, our board and non-technical external stakeholders.
Above all, the candidate must demonstrate a strong commitment to the vision, mission and values of the Vitol Foundation and improving people’s lives. They will report directly to our CEO and be part of a small but enthusiastic team of people committed to making a difference. The position is based at the Foundation’s office in London, United Kingdom.
Key responsibilities
Impact measurement and reporting
- Continue rollout of the foundation‑level impact framework across our grant portfolio, making ongoing adjustments and clarifications as it’s being road-tested with a growing number of grantees.
- Design and refine grant‑level impact measures. Develop impact indicators for new grants and review existing ones, working closely with programme managers and partners to ensure alignment with project goals, partner capacity and the foundation‑level impact framework.
- Review and strengthen data quality of incoming partner reports to ensure that progress is meaningfully captured through quantitative and qualitative indicators. Check for clarity, completeness, consistency and data quality, and provide feedback or make revisions as needed.
- Support uptake and adjustments to our impact dashboards in Salesforce to ensure clarity and usefulness for Foundation colleagues. Work with the Operations Manager and external developers to implement changes where needed.
Learning and strategy implementation
- Regularly synthesise and share lessons learned from across our grant portfolio as well as from the wider international development sector. Highlight emerging data, evidence and findings, and their implications for the Foundation’s strategy and grants.
- Conduct rapid evidence reviews to inform sector‑level strategies and individual grants as they are developed or revised. Work closely with programme leads and partners to ensure emerging evidence is reflected in design and implementation, and to identify ways to build credible evidence to strengthen the impact of our grants.
- Serve as a technical expert for externally-led evaluations of our grants, including reviewing research protocols, data collection tools, analysis plans, and consent and safeguarding processes. Note: evaluations will be commissioned by external parties, this role will not manage evaluation contracts or teams.
Internal and external communications
- Draw out insights from impact data, other programme documents and external sources to inform management and board reporting, including regular tracking of portfolio‑level outcomes, key trends and lessons learned.
- Work with the Head of Communications to draft content for internal and external audiences, using relevant data and statistics and creating compelling visualisations that reinforce key messages.
Qualifications
Essential
- Educational background: Advanced degree in a relevant field (for example, public policy, global development, business administration).
- Professional experience: 10+ years of progressive experience in impact measurement, strategic learning, or programme evaluation in philanthropy, non-profits or social impact sectors.
- Analytical rigour and insight: Demonstrated ability to synthesise complex data and strategic insights; proven record of shaping high-level organisational strategies.
- Facilitation and communication: Strong skills in facilitating discussions, presenting insights to senior leadership, and translating complex data into accessible, strategic information.
- Project management and adaptability: Track record of managing complex research and evaluation projects with multiple stakeholders; able to balance strategic oversight with hands-on problem solving.
- Must have the legal right to work in the UK.
Desirable
- Familiarity with using Salesforce as a grant management system.
- Experience working or living in one or more of our priority countries: Afghanistan, Bangladesh, Burkina Faso, Democratic Republic of Congo, Ethiopia, Guatemala, Haiti, Madagascar, Malawi, Mozambique, Myanmar, Pakistan, Senegal, Sudan, Syria and Tanzania.
Please refer to the attached Terms of Reference for full details, including application process.
The client requests no contact from agencies or media sales.


