Community jobs

This role sits at the heart of Operation Smile UK’s five-year strategy to deliver transformational growth across all income streams. As Senior Lead - Acquisition and Digital Fundraising, you will be instrumental in delivering on three of our four core strategic priorities:

1. Build Regular Giving – laying the foundation for higher long-term value and stronger ROI across acquisition channels.
2. Drive All Donors to Legacy – recruiting quality donors who have the potential value to feed into legacy and long-term giving goals.
3. Maximise Growth Through Digital Fundraising Integration – leading the expansion and optimisation of digital acquisition within a cohesive fundraising strategy

The Senior Lead - Acquisition & Digital Fundraising role is responsible for delivering Operation Smile UK’s strategic individual giving acquisition programme. This role is key to driving income growth and expanding our supporter base across multiple channels, including digital, DRTV, dialogue fundraising and print.

You will lead the strategy, planning, delivery and evaluation of acquisition campaigns, including the onboarding process, with full accountability for managing significant budgets, agency partnerships and performance metrics. This is a senior, hands-on role suited to an experienced acquisition fundraiser with strong commercial acumen and a data-driven mindset.

Key Responsibilities

Strategic Campaign Leadership

• Develop and implement the multi-channel acquisition strategy, aligned with income targets and supporter growth objectives.
• Lead on the planning and delivery of campaigns across direct dialogue, digital, DRTV, and print channels.
• Lead on the planning and delivery of the onboarding process for all new recruits.
• Monitor and report on campaign performance, providing insight-driven recommendations to optimise results.
• Drive testing and innovation to expand existing channels and introduce new ones within acceptable risk and return parameters.

Budget Ownership & Performance Monitoring

• Take full responsibility for acquisition budget management, income forecasting and cost control.
• Set, monitor, and evaluate key performance indicators (KPIs), reporting against ROI, CPA, and long-term value across all acquisition channels.
• Collaborate with the Senior Database Manager and the Director of Data and Technology to develop and maintain performance dashboards (e.g., Power BI) and support strategic data analysis, including both short-term and long-term channel performance evaluation.

Agency & Partner Management

• Manage day-to-day relationships with external fundraising and creative partners.
• Lead briefings, content sourcing, agent training, stakeholder approvals, and quality assurance processes.
• Negotiate contracts and hold suppliers accountable for delivery and performance.

Cross-Team and Market Integration

• Represent the acquisition programme in cross-functional planning meetings and contribute to a unified team culture focused on strategic delivery.
• Deliver and optimise the onboarding and conversion programme for new donors.
• Develop CRO strategies and implement with support from the Communications team, whilst supporting the enhancement of web development
• Ensure consistent campaign integration across touchpoints and maximise thematic/creative cohesion, working in collaboration with the Senior Communications Manager to lead and develop the creative and content strategy for acquisition.
• Act as a key liaison with colleagues across Operation Smile global markets, sharing insights and exploring opportunities to align strategy, co-develop creative, or pilot cross-market initiatives.

Compliance, Risk & Best Practice

• Ensure all campaigns meet legal, ethical and data protection requirements (e.g., GDPR, Fundraising Regulator).
• Act as a key contributor to organisational risk assessments relating to income performance and supplier performance.
• Keep up to date with sector trends, innovations and benchmarks to maintain best practice.

Person Specification

Essential Experience

• Extensive experience (ideally 5+ years) in Individual Giving or fundraising acquisition roles.
• Proven success delivering multi-channel acquisition campaigns with strong ROI.
• Experience managing external agencies and suppliers to high-performance standards.
• Strong background in digital fundraising and paid media.
• Demonstrated experience managing and reporting on substantial acquisition budgets.

Skills & Attributes

• Strategic thinker with excellent campaign planning and execution skills.
• Highly numerate and confident using data for decision-making and optimisation.
• Strong project and stakeholder management abilities.
• Proactive, self-starting approach with high levels of ownership and accountability.
• Excellent communication and interpersonal skills, able to represent the organisation externally.

Desirable

• Understanding of retention and supporter journey optimisation.
• Familiarity with CRM and data system Donorfy.
• Experience with Power BI or other reporting tools.

First-round interviews are set for the week of 23rd March 2026. We strongly encourage early applications.

Disability Confident Committed Employer

We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.

At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.

If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).

Equality, Diversity & Inclusion

Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation. 

We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of, age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process. 

The Philanthropy Officer is an essential role within Amref UK's Supporter Engagement Team. It combines fundraising, supporter care, prospect research, event management and administration – with a focus on delivering our philanthropy strategy to increase unrestricted income. You will play a key role in supporting the team to raise income from small Trusts & Foundations, Mid-Level Donors and Legacy gifts, assisting the Philanthropy Manager with account management of existing donors as well as prospect research.

This role is about proactively building excellent relationships both in person and virtually, requiring confidence, a positive outlook, and the ability to work collaboratively. Previous experience in donor stewardship or relationship management is essential. You’ll be a fast learner with excellent interpersonal and organisational skills, keen take on new challenges, excited about working in international development and invested in Amref’s mission. This is an exciting opportunity to gain experience in high-value fundraising, learning a range of skills from prospect researching, supporter stewardship to organising donor events. 

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Homelessness is rising fast across Britain, and we are seeing unprecedented demand for our services. At this critical time, we are looking for a talented, experienced News and Media manager to help raise the public and political profile of homelessness, to shine a light on the human impact, and to show how Crisis is working to help people rebuild their lives and leave homelessness behind.

Location: London office based. Working from home is an option in line with Crisis’ Hybrid working policy (you will be required to work from the London office twice a week)

About the role

As News and Media Manager, you will lead a hard-working and experienced team of media experts to bring to life Crisis’ work, using print, digital and broadcast journalism to advocate for the solutions needed to tackle homelessness and inspire the public, businesses and politicians to join our mission to end homelessness for good. You will oversee the development and delivery of high-profile media and communications campaigns, including our annual Christmas appeal, and help to build our brand.

With homelessness at record levels there has never been a more critical time to join Crisis and ensure tackling homelessness is firmly on the news agenda.
About you

You will have significant experience of working in a challenging, fast-paced news and media environment to secure high-profile coverage. You will also have experience of leading and managing individuals or teams and motivating people to achieve objectives and overcome setbacks. The ability to navigate competing priorities and influence senior internal and external stakeholders is essential.

To be successful in this role, you will be able to demonstrate excellent knowledge and experience of working with the media to help secure policy change at a national government level, demonstrate ability to secure high profile consumer media to support income generation and have proven experience when it comes to handling reputational risk. You will also have exceptional news sense, with the ability to take a creative approach when seeking out new media opportunities.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• Full list of benefits available on website

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 22nd March 2026 at 23:59

Interviews will take place at Universal House, 88-94 Wentworth St, E1 7SA, on Monday 30th March and Wednesday 1st April

Interview process: Competency-based interview and interview task

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Residential Support Worker 

Do you have the ambition to make a meaningful impact on the lives of autistic children and young people?

At St. John's, we've been making a positive difference in the lives of children and young people for nearly 140 years. We are now looking for incredible Residential Support Workers to help us continue making that difference!

As a Residential Support Worker, you will work under the supervision and guidance of the Care Management Team, Senior Residential Support Workers, and Therapy Teams. You will support learners in all residential houses and the community, assisting with social and academic activities.

Our aim is to ensure all learners have equal opportunities to develop their independence and social skills, preparing them for adult life.

What will you be doing?

• Supporting learners with self-care and independence skills such as eating, drinking, washing, bathing, using the toilet, managing incontinence, dressing, mobility, and medication administration.
   
• Ensuring learners' care files are kept up to date and accurate.
   
• At the start of each shift, reviewing communication and log books, and liaising with staff at handover to ensure learners' needs are well documented and addressed.
   
• Establish supportive relationships with learners and encourage the development of stable relationships.
   
• Promote the emotional health and self-esteem of learners and support them through changes in their living situation and personal circumstances.

• Accompanying learners into the community to take part in social and recreational activities such as bowling, cinema trips, and dining out, helping them build confidence and enjoy meaningful experiences beyond the college setting. 
   

We are recruiting for our Ashington Gardens, College View, and Pier View homes. Residential Support Workers will primarily be based at one location but may be required to work flexibly across all homes as operational needs require. 

In return, we offer a fantastic working environment, generous holidays, career development opportunities, and more!

Please note that sponsorship for this role is not available at this time.

Support Worker

Part Time and Full time hours available up to 37.5 hour per week

Salary £24,570.00 per annum + Sleep in Shifts paid at £69.76 per shift

Who we are: The Grace Eyre Foundation is a charity based in Brighton & Hove and the wider Sussex community that has been working with people with a Learning Disability and autistic people since 1898. Our mission is to work towards being led by people with Learning Disabilities and autistic people to deliver high-quality housing, support and activities in their local communities. The people we support tell us that they want “good support from kind and friendly people” – so that is what we are looking for!

Introduction: 

We are seeking passionate, caring, and dedicated individuals to join our team of Outreach Support Workers across in Brighton and Hove. If you are committed to making a real difference in the lives of people with learning disabilities and autism, we would love to hear from you.

In this role, you'll be supporting individuals in developing their independence, building on their strengths, and leading a fulfilling, active life within their community.

Brief outline of the role: 

As an Outreach Support Worker, you’ll provide tailored care and support to individuals in both their homes and the community. Your role will focus on helping people live as independently as possible, beyond daily living tasks you may be supporting individuals to build on self-esteem, personal growth, and active participation in social and community activities.

In addition to your support work, you will complete daily session notes and timesheets and may be asked to assist with some administrative tasks. This is a flexible, dynamic role that offers the chance to make a positive, lasting impact on the lives of the people you support. You will collaborate with a supportive team and, as part of a rota system, may work varying hours, including mornings, evenings, and weekends.

What the People we Support want:

The people we support want a member of staff who is passionate and motivated. Someone who is assertive, caring, able and willing to tailor and adapt their support work based on the needs of the person they are supporting – providing person centred care. Whether this be going out into the community, building and maintaining friendships and relationships, finding volunteer or career opportunities, building life skills and promoting their independence. Some people we support require personal care, in which they request, respect and dignity in these tasks.

Equity, Diversity and Inclusion: 

No applicant for employment or employee will be treated less favourably than another on grounds of age, disability, gender reassignment, race, religion or belief, gender, sexual orientation, marriage & civil partnership or pregnancy & maternity, and we encourage applications from people with learning disabilities or identify with being on the autistic spectrum/neurodiverse.

Staff benefits include:

• Enhanced holiday entitlement
• One paid celebration day a year
• Cost of living support package such as rental deposit scheme
• Cycle to work scheme
• Generous refer-a-friend scheme
• One paid volunteering day a year
• Enhanced sick pay
• Enhanced employer pension contribution
• Enhanced death in service
• Training and development opportunities
• Flexible working opportunities

We are also:

• A living wage employer
• Accredited as a Disability Confident Leader 
• Accredited as an Investors in People employer

Successful applicants will be required to provide details of 2 referees. One must be your most recent employer, however if you have not undertaken employed work before, a reference from voluntary work, educational facility or personal reference can be accepted. You must also undertake an enhanced DBS Disclosure and provide proof of your right to work in the UK.

Please apply now and we will be in touch.

About We Care Home Improvements (WECHI) 

​WE Care Home Improvements (WECHI) is a well-established home improvement agency dedicated to helping older, disabled and vulnerable people live safely, independently and with dignity in their own homes. Working across Bristol, Bath & North East Somerset (B&NES) and Gloucestershire, we deliver vital minor adaptations, ramp installations and handy person services funded by commissioners as well as self-funded customers.

We are now seeking a dynamic and experienced Head of Handy Person Operations to lead our Customer Service and Maintenance Technician teams. Reporting directly to the CEO, this is a pivotal leadership role with overall accountability for service delivery, operational performance and growth across our Handy Person contracts. You will ensure seamless coordination between frontline support and technicians on the ground, shaping an outstanding customer experience from first contact to job completion.
 

​Abou the role 

What you'll do 

• Lead and manage the Customer Service Team (including the Deputy) and Maintenance Technician Team, ensuring high performance and collaboration.
• Oversee the effective delivery of minor adaptation services across Bristol and B&NES, and the ramp service in Gloucestershire, meeting commissioner requirements and service standards.
• Manage end-to-end workflow between customer service and technicians, ensuring timely scheduling and efficient job completion.
• Take ownership of service performance, financial targets (cost, income, volume) and budget management, monitoring and explaining variances.
• Drive continuous improvement, resolving operational and health & safety challenges alongside the Head of Service Delivery and Senior Technical Officer.
• Oversee risk assessments, method statements and staff training to ensure safe, compliant working practices.
• Own and manage key operational systems (including EPIX), phone system settings, stock control, fleet compliance (DVLA checks, insurance, MOTs) and supplier relationships.
• Lead pricing reviews and ensure best value from suppliers and partners.
• Manage complaints from start to resolution, ensuring a positive customer outcome.
• Represent WECHI at commissioner meetings and stakeholder events, maintaining strong relationships with partners including housing associations and commissioners.
• Lead data collection, ED&I reporting and performance analysis to inform business planning and growth.
• Identify and develop new Handy Person service opportunities, supporting regional growth and innovation.

​​Who we're looking for

• An experienced operational leader with a track record of managing service delivery teams.
• Strong financial and commercial awareness, with experience managing budgets and performance targets.
• A confident communicator who can build effective partnerships with commissioners, stakeholders and suppliers.
• Highly organised, with the ability to manage multiple operational priorities while maintaining attention to detail.
• A collaborative leader who motivates and supports teams to deliver high-quality, person-centred services.
• Committed to health & safety, compliance and continuous improvement.
• Passionate about delivering services that promote independence, wellbeing and dignity.

​​Why join us?

• Make a tangible difference in the lives of older and vulnerable people across our region.
• Be part of a collaborative, supportive and flexible work environment where your leadership truly matters.
• Help shape and grow an essential community service with real impact.
• Receive a competitive salary (£37,000 – £40,000 depending on skills and experience) plus generous benefits and development opportunities.
• Work directly with senior leadership, influencing strategy and service innovation.

​​Additional information​​

• To download the full Job Description and Person Specification: Head of Handy Person Operation JD_2025.pdf
• ​To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
• ​Application deadline: Sunday 15 March 2026 (11:30pm)
• Please note: We reserve the right to close this advert early if sufficient suitable applications are received. Shortlisting will take place on a rolling basis, and early applications are strongly encouraged.
• Interviews: Week commencing 16 March (mid-end week) and beginning of week commencing 23 March.​

Disclaimer: ​We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.

TRC Sexual Abuse & Rape Support Greater Manchester is seeking an experienced and committed professional to join our team as our Services & Operations Manager.

Based across our sites in Trafford, you will provide clinical and operational oversight of TRC’s service areas (counselling, ISVA, helpline & digital, and Pathfinder) and provide direct day-to-day service management. You will lead on safeguarding, act as a line of support between the client-facing services and the CEO, line-manage our service coordinators, lead on triage meetings and coordinate TRC's centre.

This job would be ideal for someone who is passionate about supporting survivors of sexual violence, has line-management experience and has case management experience in a specialist support service.

Recovery Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Recovery Worker

Location: West Ealing -  Step free access available

Salary: £27,000

Shift Pattern: 37.5 hours per week on a rolling rota between Monday to Sunday varying shifts from 07:30 - 16:00 or 13:30 - 21:00. You may be required to work outside these hours as per service requirements. 

About the Role

We're hiring a Recovery Worker to join our team based in Ealing. In this role, you will support adults experiencing loneliness, isolation, and mental health challenges and providing pathways, support, and appropriate interventions that will enable successful resettlements, and deliver to achieve safer, integrated communities for our stakeholders. Marron House has 18 bed spaces and we provide personalised support around daily living skills such as budgeting, shopping, cooking, reminders to take medication and developing a structured weekly routine.

As a Recovery Worker, you will identify individual resident needs, and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals. You will do this through a combination of producing tailored support plans, activities, and partnership working. You will support us continue to work in a trauma informed way, and create a psychologically informed environment, which supports us in creating a safe, respectful, and responsive environment which puts our people and communities at the forefront. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

• Lone working is part of the role, but you’ll always have a supportive team around
• Support residents with taking their correct medication as required
• Keep support plans updated on our online portals as appropriate
• Initiate appropriate interventions to prevent crisis or other risks.
• Ensure service responsibilities and requirements are carried out effectively.
• Ensure all participants understand their rights and responsibilities.
• Develop, participate in, and encourage participants to participate in the running and development of various projects and activities.
• Empower participants to make decisions to take control over their lives, by creating an enabling environment.
• Provide advice, information, guidance, and life skills training to participants as required.
• Recognise signs of deteriorating mental health, physical health, or other health implications 

About You

We're looking for a compassionate, motivated, and proactive individual with a commitment to delivering high quality, person centred mental health support. You will be knowledgeable of mental health and have an understanding and experience in how to support those who struggle. You thrive in fast paced environments and adapt well to changing situations, maintaining a non judgmental and trauma informed approach. Your ability to build meaningful, effective relationships with people from diverse backgrounds, while respecting and promoting equality, diversity, and inclusion, sets you apart.

• Previous professional or lived experience supporting people who suffer with Mental Health
• Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
• Ability to show empathy and compassion and the different challenges people face; ability to come up with creative solutions to support them in their journey
• Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
• Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
• Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

The role

The Training Officer champions TLC’s values by creating learning experiences that are inclusive, empowering, and rooted in respect for the diverse communities the organisation serves. They design and deliver training that not only builds skills but nurtures confidence, wellbeing, and a culture of continuous growth. With a commitment to quality and integrity, they ensure all programmes are accessible, evidence‑informed, and aligned with organisational priorities. Their work strengthens staff development, supports meaningful partnerships, and contributes to sustainable impact through thoughtful collaboration and responsible use of resources. By engaging openly with colleagues, partners, and the wider community, the Training Officer helps elevate TLC’s mission and promotes learning as a powerful tool for positive change.

Key Responsibilities:

 1. Training and Development

• Collaborate with Learning and Development Lead and Practice Team to ensure training programs are inclusive, accessible, and responsive to the needs of diverse communities.
• Use adult learning principles to design and deliver creative, innovative, and bespoke training solutions aligned with local demand, strategic priorities, and funding requirements.
• Will deliver training through online learning systems, including learning management systems (LMS), virtual training tools, and e-learning platforms.
• Develop and apply robust quality assurance and evaluation processes for all training activities. Collect feedback, analyse outcomes, and implement improvements where required.
• Deliver both internal and external training sessions across TLC subject areas.
• Coordinate and facilitate job specific inductions for new starters, ensuring all staff receive ongoing professional development in line with the TLC training plan.
• Apply coaching and training expertise to support internal staff development and wellbeing.
• Work alongside Learning and Development Lead and Practice Teams to manage the online learning system, maintaining accurate and up to date records of mandatory and CPD training.
• Identify, design, and implement appropriate training programs in collaboration with internal stakeholders and external training providers.
• Partner with the Head of Practice and Safeguarding, as well as the Marketing Team, to ensure clear and effective communication around all internal and external training programs.

2. Income Generation

• Support the Learning and Development Lead to collaborate with TLC’s Development Team to identify and apply for funding opportunities to expand and enhance training services.
• Following successful funding applications, plan, deliver, and monitor training programs in line with funding agreements and outcomes.

3. Quality Assurance

• Support the Head of Practice and Safeguarding, and the Learning and Development Lead, in maintaining high quality standards and compliance with accreditation frameworks.
• Contribute to achieving and maintaining accredited quality awards through ongoing monitoring, review, and implementation of quality action plans.
• Work with the Operations Team to collect and analyse customer feedback and reviews, using insights to support continuous improvement, funding applications, and marketing initiatives.
• Support the Learning and Development Lead in ensuring all policies, procedures, and training materials are in place to support staff, volunteers, and placements, including induction and ongoing learning.

4. Partnership and Community Engagement

• Represent TLC at partnership meetings and events to promote training and development services.
• Support the Marketing and Communications Team in promoting services, sharing information, and engaging the local community through social media and other communication channels.
• Actively contribute to raising the profile of TLC through collaboration, partnership working, and effective promotion of training opportunities.

General

Partake in evening and weekend work as required. Support the designated safeguarding lead to ensure all staff, volunteers, trustees and students at TLC understand that safeguarding is everyone's responsibility. Ensure adherence to policies mandatory training, reporting concerns, and compliance to protect children and adults at risk.

About us

This is a pivotal time for TLC: Talk Listen Change and we are looking for enthusiastic, experienced, engaged and highly motivated people to join our rapidly expanding team. 

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support.

We want you to feel empowered to bring your best to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us. 

This post is subject to an enhanced DBS check.

Salary: Grade 5 - £37,739 per annum

Contract: Permanent

Full time – 35 hours per week

Closing date: Wednesday 18th March 2026 at 11.30pm

About the role

Carrying an active caseload, you will use your legal skills to challenge and fight cases that defend housing rights, challenge discriminatory practices and create systemic change. You will work closely with colleagues in the hub to ensure people in our communities are aware of their rights, how to enforce them and represent people who need specialist legal advice.

About you

Qualified as a Solicitor, you will have housing law knowledge and the ability to manage your own caseload and conduct litigation. Strong communication and writing skills are essential, as is a commitment to developing your skills and knowledge to improve performance. You will have the ability and willingness to undertake your own advocacy either as part of the court duty scheme or for your own clients and be able to work with third party organisations to further the hub's strategic goals.We are less interested in your degree classification and where you studied and more interested in your passion and ability to make a difference to our clients and our fight for a fairer housing system.

Newly qualified candidates with a demonstrable interest in social justice are welcome to apply.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Our Legal Service provides specialist legal knowledge across Shelter through four teams covering Community Legal advice, Strategic Litigation, the National Legal Team and Legal Support Team. You will be part of our Community Legal Team, who are based across our 11 hub locations and work alongside hub colleagues every day to fight housing injustice and deliver systemic change relating to housing practice in our local communities.

Shelter Bristol provides vital housing advice and support services, specialising in emergency homelessness work, intensive support to children and families, people experiencing domestic abuse and those experiencing multiple disadvantages. We provide front line support to over 5,000 people a year in the city and work to improve the underlying systems which perpetuate the housing emergency.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the points in the ‘About You’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Urban Designer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Urban Designer 

Location England North 

£32,596 per annum (pro rata for part time) 

Ref: 62REC 

Full time 37.5 hours per week – we are happy to talk flexible working 

Base: Hybrid within a commutable distance of Sefton and Bootle, and the opportunity to work at your nearest Walk Wheel Cycle Trust Hub 

Contract: Permanent 

Disclosure: Enhanced DBS is required for this position as the post holder will be working with school and community groups in the region. We will pay for this for the successful candidate and support them to apply. 

ABOUT THE ROLE 

Team: Delivery/ Infrastructure 

As an Urban Designer, you will use your technical skills and experience to help deliver complex projects. You will work with minimal supervision, using your recognised expertise to produce accurate technical outputs and resources to support co-design activities. One of your first projects will be part of the team engaging with schools and local communities in Bootle, Sefton, to do engagement-led design work to improve neighbourhoods around schools, for active travel. 

Your creative problem-solving skills and technical knowledge will play an important role in supporting the Walk Wheel Cycle Trust’s mission to create high quality and sustainable infrastructure. 

You will work within a multidisciplinary team of designers, engineers, and technicians in the Infrastructure Directorate, as well as colleagues in other Directorates. In the team, you will provide support throughout the design and delivery of projects and programmes that align with the Trust’s strategic priorities. Your work will contribute to creating places that are safe, accessible, and enjoyable for people to walk, wheel, and cycle.

What You’ll Be Doing 

• You will work with internal and external partners, as well as regulatory authorities, throughout each project. This includes facilitation of school and community engagement activities.
• You will use innovative and sustainable design and construction practices in all your work. 
• You will take responsibility for managing straightforward projects. 
• You will use your recognised technical expertise to produce clear and accurate project outputs, and collaborative design activities. 

This role is ideal for someone who enjoys turning creative ideas into real, positive change. You will help shape safer and more inclusive streets and neighbourhoods. You will work closely with communities and schools to understand their needs and make walking, wheeling, and cycling safer, easier, and more enjoyable for everyone. 

If you like fast paced, purposeful design work and want to see your ideas make a clear and visible impact, this role will be a great fit for you. 

ABOUT YOU 

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply. 

• You will have a degree in a relevant subject such as Urban Design, Landscape Architecture, Civil Engineering, Traffic Engineering, or another clearly relevant specialism. You can also meet this requirement with two years of experience after your degree, or with five years of relevant work experience without a degree. 
• You will have a working understanding of healthy street design, including inclusive design principles and a holistic approach to creating safe and accessible places. 
• You will have strong communication skills and be able to explain information clearly to both technical and nontechnical audiences. 
• You will have experience working on projects that involve meaningful community engagement and codesign with local people.
• The ability to work in a way that promotes the safety and wellbeing of children, young people and vulnerable adults.  
• You will have experience in using design software programmes such as Adobe Illustrator, InDesign, PS, AutoCAD and GIS. 

LIVING OUR VALUES 

At the Walk Wheel Cycle Trust, we’re a values‑driven organisation. We’re looking for people who are: 

Always Learning – curious, open‑minded and committed to continuous improvement. 

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed. 

Taking Ownership – proactive, responsible and empowered to make things better. 

Delivering Together – collaborative, transparent and motivated by shared success. 

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully. 

WHAT WE OFFER 

We want you to feel supported, valued, and empowered in your role. That’s why we offer flexible working, a positive team environment, and benefits designed to support your wellbeing, finances, and family life. 

Wellbeing Support 

• 28 days’ leave per annum plus bank holidays for full-time employees
• Option to buy an extra week of annual leave (pro-rata for part-time employees) 
• Paid volunteer days to support causes you care about
• Free, confidential support service available 24/7
• Access to cycle-to-work schemes through Green Commute Initiative and Cycle Scheme 

Financial Benefits 

• Up to two extra days of paid leave (pro rata for part‑time colleagues) when travelling sustainably for holidays.
• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust 
• Bike, computer and season ticket loans 
• Discount benefits 
• London Weighting Allowance of £4,530 per annum for all those living within a London Borough (32 local authority districts plus the City of London).
• Death in Service benefit – 3 x annual Salary  

Family Friendly Policies 

• Enhanced maternity and paternity pay 
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)  

ADDITIONAL INFORMATION 

• Application deadline: 23:59, 15 March 2026
• Interviews will be held via Microsoft Teams during the week of 23 March 2026. To apply, please complete our online application form. 
• We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.
• Adjustments are available throughout the application process.

About Us
The British Association of Aesthetic Plastic Surgeons (BAAPS) is dedicated to advancing patient safety, professional development, education and standards within aesthetic surgery. We are seeking a driven and proactive Business Development Manager to help grow our partnerships, revenue streams, and membership community.

The Role
This is an exciting opportunity for an ambitious business development professional to take ownership of revenue generation and strategic relationships across BAAPS Charity and BAAPS Support. You’ll work closely with the internal team and senior leadership to deliver strong commercial results while supporting impactful work within the sector.

Key Responsibilities

Partnerships & Sponsorships

• Identify, develop and nurture revenue generating partnerships through meetings and proposal development
• Manage sponsorship packages, ensuring delivery of benefits and strong relationship management
• Maintain accurate lead tracking and report monthly performance against KPIs
• Generate and implement new commercial opportunities

Finance & Reporting

• Oversee financial elements of sponsorship and partnership agreements, including chasing payments
• Ensure accurate financial documentation via Xero/CRM
• Support responsible budget management and revenue forecasting

Membership Growth & Engagement

• Drive membership recruitment for BAAPS Support
• Work collaboratively to enhance membership benefits, communications and retention
• Ensure effective promotion of all member-related services and offers

Marketing & Communications

• Support the planning and execution of campaigns across multiple channels
• Promote events, partnerships, products and other business activities
• Assist in creating marketing assets including collateral and digital content
• Maintain strong links with relevant Associations for cross-promotion and collaboration

Administration & Operations

• Prepare and manage proposals, sponsorship agreements, invoicing and document handling
• Provide support with meeting coordination and general office administration
• Assist with stock and marketing material ordering and organisational upkeep
• Maintain compliance with data protection policies

Technology & Systems

• Support updates and maintenance across BAAPS websites and CRM
• Confidently handle remote meeting systems and internal software tools

Who We’re Looking For
You will:

• Be commercially minded with proven business development experience
• Have excellent relationship building, communication and negotiation skills
• Show creativity in identifying new revenue streams and engagement opportunities
• Be organised, proactive and capable of managing multiple priorities
• Bring strong IT literacy (CRM, MS Office; knowledge of Xero advantageous)
• Appreciate the professionalism and sensitivity required in a healthcare related organisation

What We Offer

• Opportunity to contribute to a respected national organisation making a positive impact
• Supportive and collaborative team culture
• Professional development and growth opportunities
• Flexible & hybrid working with central London office at The Royal College of Surgeons.

Applications will be reviewed on a rolling basis; we encourage early submission.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.

To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.

To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.

Key Responsibilities

Complaints and Challenge Management

• Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
• Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
• Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
• Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
• Maintain an accurate and auditable record of all complaints, decisions, and resolutions.

Quality and Compliance Oversight

• Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
• Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
• Support the design and implementation of quality-improvement plans, policies, and tools.
• Provide regular reporting to senior leadership, highlighting trends and risks across services.

Continuous Improvement and Learning

• Translate insights from complaints and audits into practical service improvements.
• Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
• Support staff training and development on complaint handling, communication, and quality assurance.
• Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.

Regulatory and Partnership Liaison

• Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
• Ensure complaint handling and quality monitoring comply with FCA MaPS  and advice quality standards.
• Support preparation for audits, funder reviews, and regulatory inspections.
• Keep colleagues informed of relevant regulatory changes and implications for practice.

General Responsibilities

• Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
• Promote equality, inclusion, and accessibility across all aspects of the service.
• Demonstrate financial efficiency and value for money.
• Undertake other duties as directed by the Head of Quality and Compliance or senior management.

Person Specification

Essential Criteria

Experience and Knowledge

• Hold a valid Money and. Pension Service accredited qualification in debt advice
• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
• Significant experience managing complaints and quality processes within a regulated advice
• Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
• Ability to analyse complex cases and identify systemic issues or risks.
• Experience developing and implementing service improvement plans.

Skills and Competencies

• Excellent communication and influencing skills at all levels.
• Strong analytical, reporting, and decision-making ability.
• Ability to manage competing priorities and meet tight deadlines.
• Confidence handling sensitive and confidential information with integrity.
• High level of IT literacy, including CRM or case management systems.
• A proven commitment to continuous professional development of self and wider teams.

Personal Attributes

• Ability to work independently and proactively without supervision.
• High level of professionalism and integrity.
• Committed to fairness, impartiality, transparency, and accountability.
• Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
• Collaborative and empathetic approach when dealing with clients and colleagues.
• Strong alignment with Toynbee Hall’s values and mission

Desirable Criteria

• Previous management or supervisory experience in a debt advice or compliance setting.
• Experience designing or delivering training on quality, complaints, or compliance.
• Knowledge of data-protection legislation and its implications for complaint management.
• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.
• Keeping up to date with technology and take individual responsibility for learning new technologies.

Please download the full Job Description for more details.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box

This role is perfect for someone with a passion for social media communication, and a desire to engage audiences and inspire them to improve animal welfare globally.

You will be working as part of the Marketing Team at animal welfare charity, Worldwide Veterinary Service (WVS), helping to raise awareness of the charities work, which in turn will mean more animals receive life-saving veterinary care.

As our new Social Media Executive, you will take the lead on communication through our social media platforms for both WVS, and for our Mission Rabies project, including Facebook, Instagram, LinkedIn and YouTube. You will work closely with our Senior Marketing Executive to create content tailored for each channel to ensure high levels of engagement, and audience growth.

This is a new role and offers a great opportunity for the right candidate. There is some flexibility for working at home, but the role will require 1-2 days a week at the Head Office in Cranborne, Dorset.

Other organisations may call this role Social Media Officer, Marketing Executive, Digital Marketing Executive, Online Engagement Executive.

About Us

At Worldwide Veterinary Service (WVS) we champion animal welfare around the world. We send vets where they are needed most, provide expert veterinary training in hard-to-reach places, and ship urgent aid supplies worldwide, every day of the year.

We deploy teams of vets and vet nurses, send equipment and supplies to help struggling organisations on the front line of animal welfare, and train vets at our international training centres in India, Thailand, Malawi, Cambodia, and the Galápagos Islands.  We also work on strategic one health projects such as rabies elimination campaigns with Governments and NGOs all over the world. Our Mission Rabies project runs mass canine vaccination and community education in the world’s worst hotspots for the disease. Since the project began, over seven million dogs have been vaccinated against rabies and over thirteen million children have been educated in rabies prevention, protecting the lives of people and animals.

Last year, WVS helped an animal every 14 seconds. We trained over 4,800 vets, deployed teams of vets all over the world, and sent over 1,700 parcels of veterinary supplies to 261 charities in 71 countries.

Main Duties & Responsibilities

• Work with the wider WVS team to produce engaging and informative content for social media, including producing day to day content plans and supporting on campaigns.
• Create content that is tailored for maximum engagement on each platform and analyse engagement data to provide insights and continuously improve our communications.
• Work with the Senior Marketing Executive on audience growth campaigns as part of the wider marketing strategy.
• Manage the social media accounts on a day to day basis, including responding to comments and messages.
• Identify and liaise with influencers, brand ambassadors, and collaborators.
• Support our international teams with social media content and guidance.
• Support the wider marketing team with campaigns and activity.
• Some evening and weekend working, to include travel, will likely be required.

Essential Skills & Experience

• 2+ years working in a marketing role with a focus on social media    Experience in developing content for social media and responding to queries.
• Basic knowledge of video editing
• Excellent attention to detail and pride in delivering high-quality work.
• Proficient in Microsoft packages - Word, Excel, and PowerPoint
• A passion for animal welfare
• A strong team player
• The ability and willingness to work flexible hours, including evenings and weekends occasionally when the charity requires.
• The right to work in the UK.
• A full UK drivers’ licence

Desired Skills & Experience

• Experience in running or supporting on Meta advertising campaigns
• Experience in supporting on social media growth strategy
• Experience in using Canva or other design platforms
• Experience in a charity or not-for-profit environment
• Interest in photography