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RESPONSIBILITIES:
Outreach, Wheelchair Skills and Wider Engagement
· Engage the widest possible range of people with spinal cord injury to sign up for further contact with Back Up, through organising and/or delivering wheelchair skills training sessions and talks for patients and families at the spinal cord injury centre in the region, general hospitals and with other key partners or locations as identified.
· Coordinate, support and manage volunteer trainers who are helping to deliver sessions and talking to patients and families.
· Lead, sustain and develop strong and effective working relationships with a wide range of health professionals and other charity representatives e.g. through presentations, calls and meetings, to ensure that people access seamless support.
Proactive Contact with People Affected by Spinal Cord Injury
· Maintain and support relationships with a large number of people affected by SCI (adults, children and young people and their parents) through regular proactive contact. This could be in person in the spinal cord injury centre, other settings or through events, telephone contact or other interactions.
· Explore their feelings, wishes and needs and provide tailored peer support to help them feel supported, access relevant services from Back Up and elsewhere through proactive referrals, and become more aware of the possibilities of life after SCI.
Networking, Partnerships and Sustainability
· Develop and maintain a map of touchpoints in the region, where people with an SCI will come into contact.
· Develop partnerships, referral routes and signposting processes to develop reach beyond the spinal cord injury centre.
· Develop and manage a network of community ambassador volunteers to support the wider work and sustainability of Back Up through fundraising and other related activities.
· Take a lead on encouraging localised fundraising activity; working towards wider income targets that support ongoing sustainability.
Other Duties and Responsibilities
· Maintaining accurate records on the database.
· Work as a team, consulting with others to ensure you give and receive high quality support.
· Keep Back Up informed of the issues affecting the people you are supporting and of developments at the spinal cord injury centre, general hospitals and other settings.
· Input into team planning and activities.
· Manage the budget relating to activities in your region.
· Help recruit new volunteers as needed to ensure a diverse team representing Back Up.
· Other duties as required by the Regional Outreach & Engagement Team Leader.
The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.
PERSON SPECIFICATION:
Essential:
Desirable:
• Please Note: We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications.
• Charity Jobs will ask you for a CV & Cover Letter (saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted).
• Please complete equal opportunities form on charity Jobs. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
We will acknowledge receipt of your ap
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Finance
Reports to: Director of Finance, Data and Innovation
Line reports: 2
Location: London, hybrid working, with minimum 40% of working time in the office
Salary: London £54,000 (salary band £54,000 - £58000; Outside London £51,500 (salary band £51,500 to £55,500)
Hours: 37.5 hours per week
Contract: Permanent
The Head of Finance will lead the day-to-day finance function, ensuring our financial information is accurate, timely and useful. The role will oversee financial reporting, controls, compliance, payroll, budgeting and forecasting, while managing and developing the finance team. The postholder will work closely with budget holders and senior leaders to support good financial decision-making across the organisation. The role will also provide oversight of key operational areas, including premises, health and safety, equipment and outsourced technology support.
In the first 6–12 months, the postholder will be expected to strengthen monthly reporting, improve budget holder support, maintain clear financial controls, support the annual audit and help embed effective finance processes across the organisation.
Financial responsibilities
· Ensure that all financial data is accurately recorded, maintained and reported in accordance with relevant accounting standards and guidelines
· Ensure compliance with relevant financial, tax and statutory obligations, including VAT, PAYE and other reporting requirements
· Lead financial business partnering across the organisation, ensuring budget holders have the knowledge, skills and tools to manage their budgets effectively. This will include:
· Alongside the Director of Finance, develop and maintain financial controls to safeguard the charity’s assets, ensuring clear processes are in place and control checks are documented
· Take full management responsibility for the finance team, lead, motivate and develop them to ensure that they are focused, competent and working effectively and efficiently
· Maintain clear review and approval processes so that financial work is properly checked, authorised and documented
· Oversee finance processes for the trading subsidiary, including reviewing postings, accounts and consolidation entries
· Produce or review monthly payroll amounts and postings
· Lead preparation for the annual audit and statutory accounts, ensuring working papers, reconciliations and supporting evidence are complete and accurate
· Ensure restricted funds, grants and project income are recorded, monitored and reported accurately
Operations
· Ensure premises and properties are managed appropriately on a day-to-day basis
· Ensure we comply with H&S standards in our multiple offices
· Ensure the organisation has the resources it needs to do their job through the procurement/ provision of laptops and other equipment
· Work with colleagues to ensure we comply with GDPR
Person specification: Skill / experience
Essential
A demonstrable interest and commitment to working with, and supporting people from, a refugee background
Financial and Operational Responsibilities
Strong management accounting experience, including business partnering with budget holders to support good decision-making
Good understanding of UK charity accounting, including charity SORP, audit and year-end reporting
Professional accounting qualification or substantial relevant accounting experience
Management experience and ability to support and develop line reports in a welcoming and inclusive environment
Understanding of key compliance areas relevant to charity finance and operations, including VAT, Gift Aid, PAYE, P11D and GDPR
Good understanding of charity controls and risk management
Advanced Microsoft Excel skills, strong experience using finance systems (we currently use Xledger) and an interest in AI
Experience of charity fund accounting, including restricted funds and grant reporting
Experience of managing/supporting in the management of outsourced technology providers
Personal Traits
Able to improve processes and deliver practical changes that make finance easier to use across the organisation
Able to manage competing priorities and maintain high standards during busy periods
Self-motivated, organised and able to deliver agreed outcomes on time
Analytical thinker with good problem-solving skills
Practical, flexible and willing to support both strategic and day-to-day finance work
Excellent verbal and written communication skills with the ability to articulate complex information to different audiences
Strong interpersonal and collaboration skills, with the ability to form effective working relationships with other teams
Desirable
Committed to continuous improvement and the use of agile tools to support business change
Considerations
· As part of our safeguarding commitment to our clients, we carry out pre-employment checks to ensure that successful applicants are suitable to work with adults at risk. These include basic DBS checks for some roles, obtaining references and verifying a candidate’s identity and right to work in the UK.
· We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief.
Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully considered when deciding action.
Breaking Barriers exists so that every refugee can access meaningful employment and build a new life.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Orpheus Centre is a specialist performing arts college and charity that supports young disabled adults to live more independent and fulfilling lives. Guided by our values—joyful, bold, inclusive, resilient and determined—we empower our students through the arts while providing an exciting, creative and supportive environment for staff.
The role
We are looking for an energetic, organised and enthusiastic challenge event and corporate fundraiser to join our ambitious fundraising team. This is an exciting opportunity for someone with experience in fundraising, ideally working within the corporate or challenge event fields.
You will play a key role in growing our corporate income by stewarding existing relationships and cultivating new ones. Alongside growing our TEAM ORPHEUS! Challenge event. Recruiting, stewarding and retaining fundraisers. Working closely with the Partnerships Manager and Deputy Head of Fundraising, you’ll help the organisation prepare for significant planned growth and an upcoming capital appeal
If you are passionate about relationship-building, motivated by targets, and want to make a meaningful difference to the lives of disabled young people—this could be your next step.
Location: Godstone, Surrey
Salary: £26,000- £30,000 per annum
Hours: Full-time, 35 hours per week / 52 weeks per year. Hours may be altered on occasions according to the needs of the curriculum and organisation
Contract: Permanent
Key responsibilities
About you
Essential Experience & Skills
Desirable Experience
Other Requirements
Why work with us?
Join us in making a lasting difference in the lives of young disabled people through the power of the arts.
Safeguarding and Equality
Orpheus is committed to safeguarding and promoting the welfare of young people. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.
As part of our safer recruitment process and in line with Keeping Children Safe in Education 2025, online searches may be undertaken as part of due diligence.
We are an equal opportunities employer and welcome applications from all sections of the community.
In order to be considered you must be eligible to work in the UK.
The Orpheus Centre is proud to be a disability confident employer
We have made a positive commitment to employing disabled people. Reasonable adjustments will be made to the recruitment procedure as required in consultation with the applicant to ensure no-one is disadvantaged because of their disability. If a disabled person is selected for a position, reasonable adjustments will be made to the workplace, including premises and equipment, work duties and practices or policies, as appropriate. All disabled applicants who meet the minimum criteria for the role as set out in the role profile and person specification will be considered for interview.
As a Disability Confident Employer, we are:
No agencies please.
We are focused on inspiring and empowering young disabled students to live fulfilling, independent lives



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Woman's Trust
The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.
Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.
About the role
The Volunteer Coordinator is responsible for coordinating the recruitment, onboarding, engagement and retention of volunteers across Woman's Trust.
Working closely with managers across the organisation, the postholder will oversee the end-to-end volunteer journey, ensuring volunteers receive a positive, inclusive and well-supported experience from application through to departure.
The role will coordinate recruitment for all volunteer opportunities, including volunteer counsellors, facilitators, administrative volunteers, finance volunteers, fundraising volunteers and other volunteer roles as required. The postholder will also lead initiatives to strengthen volunteer engagement, recognition and retention, helping to build a sustainable and diverse volunteer community that supports the organisation's mission.
The role works closely with the HR & Operations Manager to ensure volunteering practices remain compliant with safeguarding, GDPR, organisational policies and best practice guidance.
Hours: Part-time, 14 hours per week (0.4 FTE).
Location: Woman’s Trust premises including co-location with statutory partners and community partnership locations.Woman’s Trust operates a hybrid working model with a minimum of 50% to be on-site.
In return, we can offer:
To find out more and apply with your CV, please visit our website via the apply button.
Please note, CVs and cover letters should be sent in Word format.
Closing date: 14th August 2026.
Interviews will be held on a rolling basis.
Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
We are looking for an experienced People & Culture Generalist to join our team on a maternity cover basis.
This is an excellent opportunity for a CIPD-qualified HR professional who enjoys employee relations work and wants to make a meaningful impact within a values-driven Charity.
You'll provide professional HR advice and support to managers and employees across the charity, leading on a range of employee relations matters and helping to ensure fair, consistent and legally compliant people practices.
Working closely with the Employee Relations Specialist, you'll take ownership of day-to-day case management, enabling the wider People & Culture team to focus on strategic projects and organisational development.
Key Responsibilities
About You
You will be a confident and pragmatic HR professional who is comfortable managing a varied caseload and building trusted relationships with managers at all levels and is able to prioritise accordingly.
Essential requirements:
Desirable:
What We're Looking For
You'll be:
Why Join Catalyst?
Safeguarding
This role is subject to an Enhanced DBS check. A history of drug, alcohol or criminality issues will not automatically exclude applicants from consideration.
The interview will be an on-line interview followed by a face to face meeting at our office in Nankeville Court, Guildford Road, Woking
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Wandsworth is a local, independent charity that works to promote the wellbeing of all older people in the London Borough of Wandsworth. We offer a variety of services with the goal of helping older people to #AgeWellinWandsworth. Our charity is consistently growing, so we are creating this new role to support our CEO with social media, marketing and organising events.
The role will suit someone who is calm, mature, professional, organised and creative and will be comfortable working directly with a creative and curious CEO committed to transforming the charity’s online presence.
What we can offer you:
You'll be joining a vibrant workplace where no two days are the same, working as part of a small, supportive team that is committed to making a positive difference in the community. You'll benefit from an experienced leadership team, collaborate with kind and caring colleagues who genuinely work together, and even have the company of a friendly hypo-allergenic office dog.
Due to the nature of the work that we carry out, our staff work from our office, day centre and in the community. Therefore, please note that unless it is otherwise stated, all roles advertised will require the successful candidate to work on-site.
Employee benefits:
Our mission is to help older people to age well in Wandsworth.

The client requests no contact from agencies or media sales.
Help MSF UK protect sensitive information and build trust through practical, proportionate information security and data protection. Develop specialist skills while working on varied, meaningful issues across the organisation.
Hours: 37.5 hours per week, Mon-Fri
Duration: Permanent
Location: London - hybrid, 2 days per week in office (including Wednesdays)
Salary:£41,902.62 to £51,214.32 per annum| Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.
Job Purpose:
The Information Security and Data Protection Coordinator supports MSF UK and Ireland in the effective coordination and day‑to‑day operation of its information security and data protection arrangements. The role focuses on maintaining key records, documentation and processes that underpin compliance with data protection legislation and good information security practice, including the UK General Data Protection Regulation (UK GDPR).
Working within the Transparency and Accountability (T&A) Team, the role supports the development and ongoing operation of MSF UK and Ireland’s information security and data protection framework by liaising with colleagues in IT, Procurement and other departments, and by supporting designated risk owners. The role provides practical coordination and advice to help ensure that appropriate technical and organisational measures are documented, reviewed and applied in a way that meets operational needs and regulatory requirements.
The post holder plays an important enabling role, supporting information security and data protection decision makers (especially the Data Protection Focal Point and the Senior Information Risk Owner) to take a risk-based approach to compliance decisions by maintaining accurate records, coordinating processes, and supporting effective governance, reporting and incident management.
The Gloucestershire Infrastructure Collaborative is seeking an experienced freelance Convenor to support an exciting partnership of nine Voluntary, Community and Social Enterprise (VCSE) organisations working together to strengthen the sector's role within Gloucestershire's health and wellbeing system.
This is a unique opportunity for an independent facilitator, connector and systems thinker who enjoys working in complexity across organisational boundaries, to build trusted relationships, strengthen collective leadership and help partnerships turn ambition into meaningful action. The Convenor will build trust, psychological safety and shared purpose, helping the group develop collective leadership, navigate complexity, challenge and learning together.
The role is offered on a freelance basis until March 2028, with a fee of £25,000 inclusive of VAT available. We anticipate the work taking 2-3 days p.c.m. worked flexibly. A travel and expenses budget of up to £3,000 per annum has been allocated.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a new role to stabilise, diversify and grow income in a financially constrained environment, reducing reliance on statutory funding, increasing unrestricted income, and strengthening Catalyst Support’s credibility with all sources of non statutory funding, including trusts, foundations, corporates, individuals and communities. The postholder holds clear accountability for income performance, return on investment and risk management, and plays a critical role in the organisation’s financial recovery and long-term sustainability. The role is designed as a strategic investment, with the expectation that income generated will move the function towards break-even and net contribution over time, supported by clear targets and Board oversight.
Key Responsibilities
Leadership & Income Delivery
Funding Applications & Grant Management
Communications, Marketing & Engagement
Internal Collaboration & Income Culture
Performance, Impact & Governance
Team Leadership
Leadership Contribution
Person Specification
Essential Experience
Desirable Experience
Skills & Competencies
Values & Behaviours
Equal Opportunities Statement
We acknowledge the unique contribution that all Catalyst employees, volunteers and clients can bring to our organisation in terms of their culture, race, gender, sexual orientation, gender reassignment, marital status, nationality, age, religion or belief and any physical disability or history of mental health or additional problems.
Please submit your CV and a cover letter setting out how your skills and experience align with the requirements of this role.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Are you organised, personable and passionate about making a difference? Join us in a role that combines excellent supporter care with the excitement of fundraising events.
We’re looking for a Receptionist & Challenge Event Assistant to join our friendly Challenge Event team. This role is the first point of contact for many supporters of the Charity. It is also an integral part of the Challenge Events Team, assisting with managing a portfolio of third-party challenge events. Dealing directly with supporters and liaising with teams across the Charity, the role requires an effective communicator, with great attention to detail, who is proactive and has a passion for fundraising.
What you’ll be doing
About you
You’ll be a friendly, organised and proactive individual who enjoys working with people and delivering a great supporter experience. Whether through customer service, volunteering or a similar role, you’ll be confident building positive relationships, managing multiple priorities and communicating effectively with a wide range of people. You’ll have strong attention to detail, good IT skills, and a practical approach to problem-solving. Experience of using a database would be an advantage, but most importantly, you’ll be keen to learn, take initiative and contribute positively as part of a supportive team.
About the Charity
The Royal Marsden Cancer Charity raises money to save the lives of people affected by cancer, everywhere. We ensure The Royal Marsden’s world-leading nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.
From funding state-of-the-art equipment and groundbreaking research, to creating the very best patient environments, we will never stop looking for ways to save the lives of people affected by cancer.
Why join us?
You’ll join a collaborative, supportive and ambitious team, with opportunities to learn and develop and see the impact of your work every day.
What we offer
Inclusion matters
We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from people of all backgrounds and lived experiences.
Apply now
If you’re organised, people-focused and motivated by making a difference, we’d love to hear from you.
The Royal Marsden Cancer Charity raises money to improve the lives of people affected by cancer.
The client requests no contact from agencies or media sales.
Amputee Network Development Officer – South West
Fixed term 12 months from starting date with potential to extend
Ensure that no amputee need cope alone
The Limbless Association is seeking a proactive, creative and resourceful Development Officer to enable the charity to extend its reach across the south west.
This is an exciting opportunity to play a key role in supporting individuals and their families experiencing amputation, through their rehabilitation, recovery and life beyond limb loss.
The Amputee Network Development Officer will play a pivotal role in the LA realising its outreach aims in the region. This role will build capacity across a range of outreach support activities, working closely with the Regional Development Manager (South), Services Development Lead and Volunteer Coordinator, to realise increased multi- stakeholder engagement, project reach, awareness of the charity and its services as well as working with the team to realise regional financial support of the LA’s work.
We’re looking for someone who:
· Is passionate about building strong outcomes focused relationships with a variety of stakeholders.
· Enjoys turning ideas into meaningful opportunities and actions.
· Can think strategically whilst remaining practical
· Understands the importance of lived experience and co-production
· Has a strong geographical knowledge of the south west of England.
· Wants to make a genuine difference
If you are motivated by improving lives with purpose and compassion, we would love to hear from you.
About Us
We are an environmental charity with science at our heart. We help people to take action to protect the nature around them; by connecting them with it and giving them the tools they need to do so. We passionately believe in citizen science and are leaders in it. Our current focus areas include helping to create nature-friendly urban spaces, growing the impact of internationally known citizen science programmes such as Freshwater Watch, developing early career scientists and sharing learning internationally, and working with partners to advance the science, tools and thinking behind citizen science.
What we are looking for
Earthwatch Europe is recruiting a Director of Science and Impact. We are looking for someone with a deep understanding of the pressures facing our natural world and how citizen science and community action can help address these challenges, using high quality data, knowledge and practical demonstration to influence governments and corporations.
You will have a background in citizen science and an in depth understanding of current and future environmental policy trends and priorities. You will be an experienced leader with excellent interpersonal skills and a track record of successful relationship and partnership development at all levels. You will have strong project and budget management experience, and you will be an exceptional strategic thinker with the ability to create and deliver effective strategies and action plans
Please see the full job description attached.
Applicants must have the right to work in the UK; Earthwatch is unable to support visa applications.
Earthwatch is committed to making any adjustments we can for short-listed candidates, to facilitate participation in our interview process. Only shortlisted candidates will be contacted.
The successful candidate will be required to undergo a DBS check and other due diligence checks, given the nature of this position within the charity.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The client requests no contact from agencies or media sales.
Purpose of the Role
The Director of External Affairs and Growth is an SLT role responsible for leveraging the voice and power of the eoa's network to influence and accelerate the growth of the employee owned sector.
The role leads the eoa’s external affairs, policy and insights, marcomms and events, shaping the external environment for employee ownership and securing the funding and commercial income needed to support sustainable sector growth.
Key Responsibilities
Knowledge, Experience, and Attributes
What Constitutes Success in This Role?
Success in this role means having a positive impact on the growth of the employee-owned sector, strengthening the eoa’s influence and increasing the adoption of “great EO”. Stronger stakeholder relationships, greater advocacy impact and improved commercial sustainability through a diverse mix of grant funding, sponsorships and strategic partnerships will also be key indicators of success.
Key outcomes for the role
How to Apply
To apply, please submit:
Applications should be submitted before 9:00am 17 August 2026. We will close this vacancy early if we receive sufficient applications for the role. If you are interested, please submit your application as early as possible.
Interviews will be in two stages. The first stage will be a virtual interview via teams on
26 August. For those who successfully move to stage 2 there will be an in-person
discussion w.c. 31 August.
The eoa welcomes applications from people of all backgrounds, particularly those
who are under-represented. We recruit based on values, skills, and contribution to our
purpose.
We exist to grow and strengthen employee ownership as a force for powering fairer livelihoods, stronger businesses, and a more resilient economy.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role combines direct energy advice for residents with day-to-day team leadership. It would suit an experienced advisor who is ready to take on additional responsibility, support colleagues and help maintain high standards across Selce’s award winning energy advice services.
This is an exciting opportunity for a practical, compassionate community professional who wants to help households reduce energy costs, improve comfort at home and build resilience during a challenging time for many residents. Trusted, face-to-face advice in people’s homes is central to the role, particularly for households at risk of fuel poverty who may need impartial support to access the help available to them.
As an experienced Home Energy Advisor, you will carry out home visits across Greenwich, Lewisham, Bromley and Bexley, as well as providing advice by telephone and at community events. You will tailor practical support to each household, helping residents use energy more efficiently, reduce bills where possible, and keep their homes warmer in winter and cooler in summer.
You will be a confident communicator and empathetic listener, able to understand the specific challenges faced by vulnerable households and respond with clear, positive and practical solutions.
Alongside advice, you will help residents install simple energy-saving measures such as LED bulbs, draught excluders and radiator reflectors. You will also signpost households to wider support, including funded retrofit measures, financial and debt advice, and health and wellbeing services.
This role would suit someone who is organised, proactive and motivated by making a tangible difference to local people. You will be comfortable working independently in residents’ homes, collaborating with colleagues and partners, and contributing to a community-led organisation committed to a fairer, greener future.
Alongside your direct advice work, you will act as Team Lead and mentor for Selce’s team of energy advisors, helping colleagues feel supported, confident and equipped to deliver effective services.
As Advice Team Lead, you will help ensure our advice services are delivered to a consistently high standard. You will help coordinate, motivate and support staff to deliver quality services and achieve agreed targets and objectives.
Experience of people management is desirable, but the role may also appeal to an experienced energy advisor with strong technical knowledge who is looking to develop supervisory skills and support holistic service delivery across related advice areas.
Excellent organisational and communication skills are essential, along with a solution-focused approach and an understanding of how to motivate individuals to succeed. You will bring a positive, collaborative approach to leading a team and working with others to achieve wider organisational goals.
The Role:
· Provide clear, practical and impartial energy advice to residents, tailored to their individual circumstances, through home visits, telephone support and outreach events.
· Deliver home energy support to vulnerable residents, including low-income households, older people, disabled people and families with young children.
· Use initiative and sound judgement to identify residents’ energy-related challenges and recommend appropriate solutions.
· Install simple energy-saving measures in homes, such as LED bulbs, draught excluders and radiator reflector panels.
· Support householders to access additional help, including funded retrofit measures, financial and debt advice, health and wellbeing services, and other relevant support.
· Advocate for householders with energy suppliers where appropriate, helping residents to resolve issues, reduce costs and access available support.
· Recognise safeguarding concerns and follow organisational safeguarding procedures, escalating concerns appropriately.
· Handle sensitive personal data safely and confidentially in line with organisational data protection policies and procedures.
· Complete accurate records of all resident engagement, support provided and outcomes achieved using the appropriate systems.
· Manage a diary of appointments, visits, meetings and outreach activity, ensuring visits and calls remain focused while demonstrating empathy and understanding.
· Work effectively with Selce colleagues, partner organisations and community groups to deliver joined-up support for residents.
· Act as Team Lead for Selce’s energy advice team, providing day-to-day guidance, encouragement and practical support to advisors.
· Support advisors to manage caseloads, prioritise work appropriately and deliver timely, high-quality support to residents.
· Provide mentoring, coaching and informal supervision to energy advisors, helping colleagues develop confidence, knowledge and good practice.
· Monitor service quality, casework standards and resident outcomes, identifying improvements and sharing learning across the team.
· Contribute to planning, reporting and performance monitoring for funded projects and wider advice work, helping the team meet agreed targets and objectives.
· Support induction and training for new advisors, including sharing technical knowledge, service procedures and safeguarding expectations.
· Work closely with the Operations Manager to escalate risks, resolve operational issues and support continuous improvement.
· Develop and maintain relationships with local partners to support regular referrals into the project.
· Maintain awareness of wider local support networks and make appropriate referrals to services that can assist residents with their wider needs.
· Monitor and maintain stock levels of materials, tools and equipment, ensuring they are used safely and kept in good order.
· Carry out administrative duties accurately and to a high standard, including data inputting, paperwork and reporting.
· Promote the project within the community, including through energy advice cafés, events and other outreach activity.
· Work towards agreed goals and targets with a minimum of supervision, while contributing actively to the wider team.
· Provide excellent customer service and maintain a friendly, respectful and positive approach with all clients and partners.
· Comply with all organisational policies, procedures and systems, and actively promote a positive image of Selce.
· Undertake any other duties commensurate with the level of the post.
Person specification
Essential skills, experience and qualities
· An energy advice qualification, such as NEA Level 3 Energy Awareness, Domestic Energy Assessor or Retrofit Assessor.
· Knowledge of domestic energy efficiency, fuel poverty, retrofit, community energy or related advice services.
· Experience of giving energy advice or supporting residents with financial, housing, energy-related or welfare issues.
· Current knowledge of the energy efficiency and fuel poverty sector, including the roles of public, private and voluntary sector partners in tackling related challenges.
· Active listening skills and a customer-focused approach, with the ability to respond calmly and empathetically in difficult situations.
· Experience of working with diverse communities, including people who may face barriers to accessing advice or support.
· Excellent organisational and coordination skills, including the ability to manage appointments, events, priorities and deadlines.
· Ability to provide day-to-day guidance, support and encouragement to colleagues, helping them work confidently and effectively.
· Strong coordination skills, with the ability to support team planning, allocate or prioritise work, and help ensure services are delivered to a consistently high standard.
· Ability to monitor quality, identify issues or risks, and escalate concerns appropriately while contributing to continuous improvement.
· Methodical, accurate and detail-focused approach to record keeping, reporting and administration.
· Competence in Microsoft Office applications and confidence using digital tools, CRM systems or similar platforms to manage data and evidence impact.
· Good understanding of confidentiality, data protection and media consent processes, and ability to maintain the highest level of confidentiality.
· Ability to adapt to changing project needs, solve problems constructively and remain solution-focused under pressure.
· Self-motivated, proactive and collaborative, with the ability to work independently and as part of a team.
· Positive and collaborative leadership style, with the ability to motivate others, share knowledge and promote good practice across the team.
· Excellent verbal and written communication skills, including the ability to produce clear reports, updates and publicity materials.
· Passion for helping people and supporting households at risk of fuel poverty.
· Willingness to undertake training and development in line with the needs of the role and the organisation.
· Clear DBS check less than 12 months old, or willingness to obtain one before appointment.
Desirable skills, experience and knowledge
· Strong presentation, facilitation and public-facing communication skills, with the confidence to engage residents, partners and community groups.
· Ability to build, maintain and develop community-level partnerships and referral networks.
· Experience in a communications, participation, community development or outreach role, particularly within the voluntary, community or public sector.
· Experience of supervising, mentoring, coaching or supporting staff, volunteers or peers in a service delivery setting.
· Experience of supporting team performance, including monitoring caseloads, reviewing service quality, contributing to reporting or helping colleagues meet agreed targets.
· Experience of induction, training or knowledge-sharing within a team, including supporting colleagues to follow procedures and develop confidence in their role.
· Experience of facilitating workshops, community groups or participatory activities that support positive community outcomes.
· Good influencing and negotiation skills, with the ability to work constructively with a wide range of partners and stakeholders.
· Ability to communicate in another community language spoken locally.
· Full clean driving licence and access to a vehicle.
About South East London Community Energy
South East London Community Energy (Selce) was born in 2014, when a group of people living in Greenwich & Lewisham became so concerned about climate change that they decided to come up with a formula that would help to create a clean and just energy future.
Throughout our first ten-years, we have set up projects that address inequality and seek to reduce our collective carbon footprint at different points in the energy systems.
To date we have built 12 solar arrays on community buildings in SE London and 11 buildings’ lighting systems to be more energy efficient. We are opening share offers this year for further lighting system upgrades and solar arrays on community buildings.
We’ve helped well over 4000 house holds with their energy bills and we are pleased to now be able to help homeowners make their homes more energy efficient through the Love Lofts and Future Fit Homes pilot programmes.
About Our Energy Advice Services
Almost one in ten households cannot afford to heat their homes adequately. Our award winning team of energy advisors provide practical guidance and support to households who are struggling to pay their fuel bills. They advise clients about how to reduce their fuel bills by switching suppliers or accessing discounts or changing behaviour or by fitting small practical energy-saving measures such as low energy light bulbs and draft proofing. They also support the householder to access funded home energy improvements such as loft, cavity wall insulation or heating upgrades.
Benefits:
25 days annual leave (plus bank holidays)
4% employer pension contribution
Flexible and hybrid working
The client requests no contact from agencies or media sales.
Job Title: Personalisation Fund Performance and Insight Lead
Salary: SPC 36 (£34,840 )
Responsible to:Head of Multiple Disadvantage
Location: Working hours divided between BVSC Offices (Latham House, 33 – 34 Paradise Street Birmingham,
B1 2AJ) and home address, as agreed by BVSC
Hours of work:35 hours
Contract: 12 months fixed term
Personalisation Fund Performance and Insight Lead
· Could your insight help transform lives?
· Do you enjoy turning data into meaningful action and service improvement?
· Are you passionate about working with partners to improve outcomes for people experiencing homelessness and multiple disadvantage?
If so, we'd love to hear from you!
We're looking for a skilled and motivated Personalisation Budget Performance and Insights Lead to oversee the performance, monitoring and continuous improvement of the Greater Change Personalisation Fund.
This innovative £1 million partnership between Birmingham City Council, Greater Change and Birmingham Voluntary Service Council (BVSC) aims to improve outcomes for people who are homeless, at risk of homelessness, or experiencing multiple disadvantage through personalised financial support.
You'll work closely with partners across housing, homelessness, health, criminal justice and the voluntary sector to ensure the fund is delivering real impact. By analysing performance data, identifying emerging needs and providing strategic insight, you'll help shape service improvements, strengthen partnership working and support better outcomes for Birmingham residents.
This is a varied role combining performance management, partnership development, data analysis and strategic coordination. You'll produce high-quality reports and dashboards, monitor outcomes and provide the intelligence needed to inform operational management, commissioning and future service development.
About you
We're looking for someone who can combine strong analytical skills with excellent relationship-building abilities. You'll have experience of:
· Performance monitoring, reporting and data analysis.
· Turning data and insight into practical service improvements.
· Building productive partnerships across organisations.
· Producing clear reports and presenting information to a range of audiences.
· Managing competing priorities and working independently.
· Experience of working with homelessness, housing or vulnerable adults’ services.
An understanding of homelessness, housing, multiple disadvantage or related public, voluntary or community services would be an advantage.
Why join BVSC?
At BVSC, you'll be part of an organisation committed to improving lives and strengthening communities across Birmingham. This is an opportunity to contribute to an innovative programme that supports people to overcome crisis, build independence and achieve sustainable housing outcomes.
If you're looking for a role where your analysis, collaboration and ideas can make a tangible difference, we'd love to hear from you
Please see the job description for further details
Working for BVSC
BVSC is proud to provide a place to work in which staff feel valued and motivated. Our talented and committed staff team are provided with competitive terms and conditions, and a supportive, flexible, friendly working environment.
Our organisation’s culture is underpinned by our 4 core values – Commitment, Collaboration, Inclusion and Integrity. These values are demonstrated in the work of our staff team, who are integral to the achievement of our mission to support and advocate for a vibrant, resilient voluntary sector in Birmingham.
Terms and conditions
· 35 hour working week (full time hours)
· 29 days annual leave + bank holidays a year (pro-rated for part time staff)
· 5% pension contribution
· 3.5 times salary Death in service benefit
· BVSC is a Living Wage Employer
Work-life balance
· Flexible working arrangements available for staff
· A flextime system is in place for staff
· We offer up to 7 days paid leave per year for undertaking voluntary work or public duties
· We provide generous maternity and paternity pay
Staff development
· We support staff to undertake training and development, providing funding and time off for study
Values based approach
· We take a values led approach to the full employee journey including values based interview, and values based supervision and appraisals
Wellbeing
· We offer free access to a range of wellbeing platforms
· BVSC offers all employees a suite of wellbeing support
We are looking for candidates that can demonstrate the following BVSC organisational values:
Commitment: Making a positive difference through passion, innovation and social action
Collaboration: Connecting people and organisations to work together to improve lives
Inclusion: Empowering and involving everyone in creating a fair and equitable Birmingham
Integrity: Building trust through delivering excellent outcomes
At BVSC, we are dedicated to promoting equality, diversity, and inclusion in all areas of our work. We actively strive to create an environment where all individuals - regardless of ethnicity, sexual orientation, gender identity or expression, or any other aspect of their identity or lived experience - are welcomed, respected, and valued.
As part of our commitment to positive action, we take proactive steps, where needed, to address underrepresentation and create fair opportunities, particularly in recruitment. We aim to ensure that everyone has an equal chance to progress and succeed.
We stand in solidarity with all marginalised communities, ensuring that our policies, practices, and culture are inclusive, equitable, and empowering. We are dedicated to challenging discrimination and fostering a workplace where diversity is not only acknowledged but celebrated.
We strongly encourage suitably experienced applicants from a wide range of backgrounds to apply and join BVSC.
We encourage applicants to think creatively about how they can meet the requirements of the role and person specification if there are essential criteria you do not meet, so please describe this in your application. We are looking for talented individuals who align with our values and support our mission – there are no barriers to how you demonstrate this. From application to interview, we place inclusion at the heart of all we do.
We are a Second Chance Charter employer, committed to ensuring that people with convictions can access employment. DBS checks, if applicable to the role, will be conducted once a job offer has been made and accepted.
Closing date for applications – 25 August 2026 at 10am
Interviews to take place – 9th September 2026 in person or via Teams
Shortlisted applicants will be contacted by 2 September 2026. If you have not been contacted by 2 September 2026, you should assume you have not been shortlisted.
Applications that do not include a cover letter will not be considered by the panel.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Secondments will be considered.
BVSC's mission is to support and advocate for a strong and influential voluntary, community, faith and social enterprise (VCFSE) sector.


The client requests no contact from agencies or media sales.