Customer service management jobs

Contract: 12-month fixed term, part time

Shift pattern:

Wednesday 3-7.45pm
Thursday 3-7.45pm
Friday 3-7.45pm
Saturday 3-7.30pm

Annual leave: 33 days (plus eight bank holidays) 

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

Dementia UK has an opportunity for a passionate Fundraising Community Coordinator to join our mass participation team. You will play a crucial part in managing the online communities for our month-long Virtual Events and Owned Products, ensuring an exceptional experience for our dedicated supporters. Examples of these events include Walk 31 Miles in May, Time for a Cuppa and Fans vs Dementia.

As a Fundraising Community Coordinator, you will be responsible for first point of contact with supporters in our online communities and inboxes, promptly responding to inquiries to help inspire and uplift fundraising activity.

You will also assist with the development of the supporter experience, including helping to improve fundraising resources, creating FAQ’s and gathering compelling case studies to further drive support. Additionally, you will provide administrative support to the whole team, acknowledging donations, and offering an exceptional experience to our event supporters via SMS, email and social media becoming a fundraising expert within the Mass Participation Team.

We are looking for you to have a proven track record in building positive relationships, and delivering exceptional customer service. You will have experience of following processes and have strong organisational and planning skills. Experience in managing online communities and utilising databases will be highly beneficial.

If this sounds like you, join us now and be part of a team dedicated to making a real difference in the lives of those affected by dementia.

This role will be subject to a Basic DBS check.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. 

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

We expect this role to attract high interest and may close it before the advertised closing date. To avoid disappointment, we recommend submitting an application at your earliest opportunity.  

Are you passionate about making a real difference in mental health services? Do you have strong leadership skills and a commitment to promoting recovery and wellbeing? If so, we want to hear from you.

We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub, a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.

The Role

As the Crisis Café Team Coordinator, you will work in partnership with a second Crisis Cafe Team Coordinator to:

 •  Lead and coordinate the daily operations of two Crisis Café sites.

 •  Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.

 •  Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.

 •  Build strong partnerships with local services, promoting the Café and its impact.

 •  Drive service excellence, identifying areas for improvement and ensuring compliance with best practices.

This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.

What You’ll Bring

We’re looking for someone who excels in leadership, organisation and communication, with the ability to manage high-intensity environments and complex situations.

Essential Skills and Experience:

 •  Proven ability to support individuals in crisis, helping them develop self-management strategies.

 •  Experience managing small teams and volunteers.

 •  Strong understanding of mental health services and the recovery approach.

 •  Excellent communication and administrative skills. 

Desirable Skills:

 •  Mental Health First Aid or Suicide Prevention training.

 •  Knowledge of national suicide prevention strategies.

 What We Offer

· A supportive and collaborative work environment.

· Opportunities for professional development, including training and supervision.

· The chance to make a tangible difference in the lives of individuals experiencing mental health crises.

· Flexible working

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Paid time off for medical appointments

· Staff away days and socials

Shifts include evenings and weekends across two locations:

 Hampton Road, Twickenham, TW2 5QB

 Alfriston Centre, 3 Berrylands Road, Surbiton, Kingston, KT5 8RB

Apply Now

If you are ready to lead with compassion, resilience, and strategic insight, apply today to become part of our dedicated team!

We are actively interviewing for this role. 

The successful candidate will need to undergo an Enhanced DBS check.

Richmond Borough Mind is committed to equal opportunities and encourages applications from all backgrounds.

Let’s build a stronger, healthier community together.

We're looking for Kind, proactive and resilient Specialist Support Workers to join our Mental Health service in Croydon.

£34,186.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
* Building supportive, trusting relationships with customers and creating a positive atmosphere
* Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
* Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
* Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
* Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking
* Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
* Undertake support work in partnership with external stakeholders to compliment their interventions
* Developing productive relationships with partner organisations to improve service outcomes
* Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
* Involving customers in the design, development and delivery of the service
* Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues

About you:
* Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
* Exudes a warm friendly presence and open behaviour
* Prefers working as part of a group or team
* Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
* Has a practical and logical mind and is naturally well organised
* Thrives on change and enjoys dynamic diverse environments
* Is confident with high levels of self-esteem
* Is respectful, articulate and sensitive in style of communication
* Is motivated towards excellence and improvement of personal performance with a can do attitude
* Ability to cope positively with challenging and diverse behaviour

What you'll bring:
Essential:
* NVQ Level 2/3 or equivalent with some or equivalent sector work experience

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for the full Job Description

WHO WE ARE

We are Zarach, the children’s bed charity, and we’re on a mission to end child bed poverty, helping children get a good night's sleep, and the chance to thrive at school.

In our nearly seven years as a registered charity, we’ve captured the hearts and attention of many individuals, community groups, businesses and funders who want to support us on our mission. We’ve also been given an incredible media platform from which we have raised awareness of child bed poverty at local, regional and national levels. This support and awareness has seen us deliver over 17,000 bed bundles to children to date. 

WHO WE ARE LOOKING FOR

As we grow, we are looking to recruit a Communications Officer to join the Communications team.

As our ideal candidate you will need to be in commuting distance to our Leeds warehouse, meaning you can travel regularly to meet with the team. This is a hybrid role based between the Leeds warehouse and home, with at least one day per week at the warehouse. Some travel to other locations may be required occasionally for events.

You will be someone who has good experience of the broad range of day-to-day communications admin and management activities that working in a small team brings and someone who enjoys the busyness and variety of this.

Alongside your Communications Officer-related skills and experience, we’ll be looking to see that you have a genuine care for our mission and, as such, are self-motivated to do a great job and be a values-led member of our team.

Ideally, you’ll have experience of engaging and growing audiences in the charity sector, due to some of the specialities that come with this, such as understanding the donor experience as opposed to commercial endeavours. But charity experience is not essential if you can demonstrate an appetite and track record for continual learning and development across your working life to date. 

WHAT WE OFFER

• Starting at £26,000 with progression up to £30,000 p/a (FTE) 

• 28 days annual leave, plus Bank Holidays (prorated for part-time work)

• Healthcare Cash Plan

• Quarterly Staff Recognition Award

• A great working environment! One of our colleagues described us as- “Zarach is a wonderful place to work with the mission at the core of all that we do” 

To decide if you’d like to bring your skills and experience to bear in the pursuit of our mission, please have a look at the job description, our website and the coverage of us across social media.

Please note that we may close this vacancy early if we receive a high volume of applications. Therefore, we encourage you to submit your CV and cover letter as soon as possible.

Funding Officer - FTC until March 2027

We are looking for a Funding Officer to cover areas across London; however the role may also include working across different areas of the patch. The role will join a passionate, vibrant and friendly team and be part of ensuring our funding supports a wide variety of communities and places locally. 

You’ll be part of the North and East London team, led by a Funding Manager, and comprised of 6 other Funding Officers, that sits within the wider team of London, South East and East. LSE & E is one of the largest teams in the Fund and distributes over £130m annually.

The team is committed to learning and impact, and the role offers a chance to gain insight into and learn from the fantastic work communities are doing on the ground and how this can be used to help others. As part of our funding team, you will assess applications for funding and manage grants from our Reaching Communities programme. You will use your local knowledge and experience, and the experience of our grant holders and local stakeholders, to ensure we are making the best decisions on the grants we make. By working closely with people and communities from a defined geographical area, you will understand what matters to them and where our funding can make the biggest difference.

You will gain an understanding of our vision, our commitment to equity and inclusion and our funding programmes. You will be responsible for your own caseload; liaise with grant recipients, visit projects, identify and manage risks, supporting organisations to deliver their projects and measure their impact. You will need to understand and respond to the different needs of our applicants and grant holders by providing advice and feedback and be willing to have challenging but constructive conversations.

You may come from a voluntary sector background - many of our colleagues do, but we are also very open to transferrable skills from any and all backgrounds. Just reach out to us for an initial conversation if you’re unsure. 

Interview details:

• Date: 14th and 18th May 2026
• Format: Virtual 
• Location: Mobile: London

We will be hosting a briefing session on: Friday, 24th April 2026 at 12:30 pm. To register or ask any questions, please email the recruitment team.

Any questions about the recruitment process, please email the recruitment team.​

How to apply:

Upload your CV in word format and write a supporting statement (1000 words) with the following criteria, we will use this to score your application.

Essential

• Experience working in the voluntary sector with an understanding of issues communities face.
• Ability to build and maintain excellent relationships at several different levels.
• Ability to absorb a wide range of information including financial health and make judgement-based decisions with confidence.
• Strong listening, written and verbal communication with an emphasis on written communication for assessment purposes.
• Values-driven and passionate about the Fund’s purpose, with a strong commitment to equity, diversity and inclusion.
• Demonstrable experience of using initiative to manage competing priorities and deadlines with a can-do attitude, while proactively supporting colleagues to meet deadlines through practical cover (e.g., triage, clear handovers, sharing tools/templates, or co-working on complex tasks) and continuing to deliver own responsibilities to a high standard.
• Ability to assess a high volume of applications and manage a caseload; analyse accounts and numerical data; write reports, challenge when appropriate and manage risk.

 Desirable criteria

• Be responsive to emerging issues and trends which impact on your work, the work of your team, or the Fund.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

Our Operations Director will lead the development of the operational infrastructure required to scale Fruitful Work nationally and internationally. Working in close partnership with the Founder & CEO, this role takes ownership of the systems, processes, team and organisational rhythms that enable the charity to grow rapidly and sustainably. This is a senior, hands-on leadership role for someone who enjoys building from the ground up, turning vision into reliable execution, and creating the foundations that allow a small team to deliver outsized impact.

You will take responsibility for the day-to-day running of the organisation and lead the recruitment and management of a growing operations team as Fruitful Work expands.

Please see our attached candidate pack for the full role description

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis. 

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR won the Change Project of the year award in 2023 and has been shortlisted for the following awards for our Real Talk campaign in 2025: 

• Charity Times Award- PR Team of the Year  
• Third Sector Award- Best Large Charity Film 
• Third Sector Award- Communications Campaign of The Year 
• Third Sector Awards- Large Corporate Partnership of the Year 

Job Description  

It’s been a successful few years for the Events team with good results across the board, increasing income by over £1 million a year since 2023. And we’ve just been shortlisted for Fundraising Charity of the Year at the National Fundraising Awards 2026!

Now’s an exciting time as we’ve recently expanded the team again, bringing in new resource to give our different activity areas space to grow and ensure the whole team can do their best work – contributing to PCR’s lifesaving mission, developing in their careers and enjoying their work within our ambitious and supportive team.

We are now recruiting for a new Events & Community Executive to join the frontline of our fundraising stewardship, so strong relationship skills and a love of creating great supporter experiences are essential. A big part of the role will be project managing fundraising activities which will require a proactive approach and an eagerness to learn, as well as some experience of leading a project yourself in the past.

Examples of projects include the London Marathon, Tough Mudder and our open challenges, but you will work on a variety of activities with the team – sharing learnings and supporting each other to hit our shared goals. You will receive the training and support you need to succeed. 

Key Responsibilities  

Event management and delivery  

• Lead the delivery of the fundraising activities you are working on – monitoring objectives, budgets and the bigger picture to ensure that opportunities are seized and risks are minimised. 
• Create and follow action plans for your projects, taking responsibility for processes and the delivery of tasks on time. 
• Maintain strong working relationships with suppliers and third-party organisations.
• Ensure all fundraising activities promote PCR’s brand and have a strong connection to people with prostate cancer. 
• Analyse project results based on KPIs & feedback, proactively suggesting changes & improvements. 

Stewardship 

• Lead on the delivery of supporter journeys for your projects, providing a high level of stewardship which motivates our fundraisers to raise more and remain loyal supporters of PCR. 
• Lead on relationship management as required for the fundraising activities you are working on. 
• Carry out stewardship tasks using tools like Mailchimp, GivePanel, JustGiving & Funraisin, for which training will be provided.
• Use feedback & data to spot opportunities for the constant improvement of fundraisers’ experience with PCR. 

Marketing and recruitment  

• Work with the team to create effective marketing plans and lead on their implementation to meet acquisition targets. 
• Create recruitment assets which are tailored by a good understanding of our audiences. 
• With the support of the team, track and analyse marketing performance to proactively suggest improvements. 

Administration and database  

• Oversee stock management via our fulfilment house and ensure we have high quality fundraising merchandise. 
• Carry out participant data processing, income processing and budget management tasks as required – including coding, database administration, supplier payments, and income & expenditure tracking. 
• Ensure your fundraising activities are delivered in line with fundraising law & regulations, and with PCR’s policies.

Strategy and development 

• Always have an eye on new opportunities and ideas to inject into your projects, taking a test & learn approach. 
• Contribute to team strategy and budgeting, working with the team to create exciting plans.
• Lead on relevant projects to improve how we do things – from stewardship & content, to processes & compliance. 
• Be proactive in your personal development and look for opportunities to learn – with lots of support from your manager! 

Teamwork 

• Actively contribute to meetings, sharing new ideas and learnings that might be useful for the wider team.
• Work with the team to embed our agile ways of working, where we all take collective responsibility for the team’s goals.
• Be flexible in busy times, working together to meet team goals, and sometimes getting involved with other projects and tasks across the Public Fundraising team. 
• Attendance will be required at some weekend and evening events, for which TOIL will be given.

Skills and Competencies 

Our ideal candidate would be a keen learner and a great team player, with: 

• Great project delivery skills and an eagerness to develop into a more autonomous project manager. 
• A proactive attitude and willingness to get stuck in. 
• An understanding of the importance of good supporter/customer care, and how to provide this in a fundraising context. 
• A strong interest in events & community/ peer-to-peer fundraising activities. 
• A results-driven attitude and strong sense of personality accountability. 
• Excellent communication and relationship building skills, including written and on the phone/ in-person. 
• Excellent organisation skills and an ability to identify the best use of time to complete your work. 
• Very good attention to detail, IT skills and the ability to use a CRM database. 
• A belief in PCR’s work, goals and our values: innovation, collaboration, accountability & championing the patient voice. 

How to apply 

Please send your CV & supporting statement (maximum 600 words) outlining why you want role & why you think you’d be a good fit, with examples of previous experience, by 9am BST on Friday 15th May. Successful applicants will be invited to an online interview taking place w/c 25th May, and a second round may take place at our offices in London on Wednesday 3rd June. 

For more information about the role, please contact us for an informal chat. Contact details are available in the full job description. 

For more information about our organisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage, and the PCR online patient resource, The Infopool 

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

We are SIFA Fireside, the support service for any adult in Birmingham that faces homelessness. For 40 years we have supported Birmingham’s most vulnerable people through Homelessness Intervention, Prevention and Recovery services.

The Adult Lead Worker service is based at our main hub in Digbeth but provides city-wide support to adults experiencing multiple disadvantages. This service provides flexible, strengths-based advice and support to people aged 18 years plus who experience two or more of substance use, poor mental health, history of repeat homelessness and offending history. Clients may also be serially excluded from services or be at risk of exclusion from mainstream services.

This is a targeted service that aims to build resilience, improve health and wellbeing and move people towards independent living at an early stage, in order to prevent or delay the need for crisis interventions.

The Lead Workers will also act as a community navigator linking the client into local services and activities, ensuring access to and receipt of necessary care and support that will vary for each client.

Key tasks (selection of)

1. To ensure that the service operates in a strength-based way, taking a flexible and psychologically informed approach to support.

2. To ensure that clients are provided with choice and meaningful involvement in decisions about how they receive support, and in identifying and setting goals as agreed with them.

3. To work proactively to reduce barriers and support clients to access services, including for on-going health, mental health and substance use treatment / services.

4. Manage an active caseload of clients, keeping effective and up to date records and monitoring outcomes through our CRM database system.

5. To work in partnership with other agencies to ensure that clients receive a coordinated service e.g. substance misuse services, DWP, GP’s, pharmacies.

For the full list of Key Tasks, Managerial Responsibilities and Requirements, please see the Job description and Person Specification on our website. 

Are you a commercially minded fundraiser, passionate about garnering support for a cause you love? Come and join #TeamMercury as our new Head of Development and Partnerships.

We are looking for someone with a strong track record in identifying and securing funding, building commercial partnerships, and nurturing meaningful strategic relationships that drive sustainable growth.

The successful candidate is creative, highly collaborative and forward-thinking. You will bring experience across a range of fundraising approaches and the ability to make the most of a mix of commercial streams. We would love to hear from you!

To find out more, download the candidate pack.

Applications close at 10am on Monday 18 May 2026. First round of interviews will take place on Wednesday, 27 May 2026.

We are seeking an Access to Justice (A2J) Coordinator to coordinate the provision of vital diagnostic immigration advice for vulnerable migrants. The role will coordinate the diagnostic advice appointment pathway from start to finish. This includes:

• Receiving, processing and triaging new enquiries for support
• Working with the Immigration Team to identify appropriate cases to be offered diagnostic advice
• Coordinating advice appointments with specialist external advisors and confirming the appointment details with the person receiving advice
• Disseminating written advice notes from the Advisors
• Coordinating follow-up actions, including referral into HMC’s Immigration Team for casework support (approx. 40% of people who access diagnostic advice are provided with onward support by HMC) or providing appropriate signposting for those we cannot offer long term support.

This post revives a dedicated Access to Justice Coordinator role within HMC’s structure, to support the newly funded provision of diagnostic immigration advice in Hackney. 

Please review the full Job Description & Person Specification for details of the role.

Income Recovery and Enforcement Officer

We are seeking an experienced Income Recovery and Enforcement Officer to manage legal arrears cases and deliver effective, fair outcomes for residents and communities.

Position: Income Recovery and Enforcement Officer
Salary: From £34,381 London weighted or £30,386 regional
Location: London Stratford or Manchester Trafford with hybrid working
Hours: Full time, 35 hours per week
Contract: Permanent
Closing Date: 11th May 2026
Interview Date: 18th May 2026
Start Date: 22nd June 2026

About the role
This is a specialist role within income management, focused on accounts that have progressed to legal stages. You will manage cases from court preparation through to enforcement, including eviction where necessary, balancing firm action with a fair and supportive approach.

Key responsibilities include:

• Managing a caseload across all legal stages of arrears recovery
• Preparing court documentation, including witness statements and case files
• Liaising with external legal representatives and acting as a key point of contact
• Attending court and representing the organisation where required
• Making informed decisions on enforcement action, balancing risk and customer impact
• Handling high volumes of customer contact and meeting performance targets
• Supporting residents with advice and signposting to help sustain tenancies where possible
• Working collaboratively with internal teams including Housing, Finance and Legal

About you
You will bring strong experience in arrears recovery and enforcement, with the confidence to manage complex cases and make sound decisions.

You will have:

• Proven experience in housing arrears recovery and legal enforcement processes
• Knowledge of court procedures including possession action and eviction
• Strong decision making skills and the ability to manage a high volume workload
• Excellent communication skills with the ability to handle challenging conversations
• Good understanding of welfare benefits and tenancy related processes
• Strong organisational, negotiation and influencing skills
• Ability to work independently as well as part of a wider team

About the organisation
The organisation is one of the UK’s leading housing providers, supporting over 250,000 residents across London, the South East and North West. They are committed to delivering high quality homes and services, with a strong focus on community impact and customer outcomes.

They offer a competitive benefits package including a generous pension, annual leave allowance, health cash plan, life assurance and wellbeing support. Diversity and inclusion are central to their culture, and they are committed to creating a fair, accessible and supportive working environment.

Other roles you may have experience of could include: Arrears Officer, Income Recovery Officer, Enforcement Officer, Rent Recovery Officer, Housing Officer, Debt Recovery Officer, Legal Income Officer

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Are you a learning professional who believes that great care starts with great support?

​Freeways is a local charity that supports adults with learning disabilities.  We are passionate about helping people to become as independent as possible by supporting them to make choices, learn new skills and make links with their local community. 

We are looking for a creative and compliance-focused Learning & Development Lead to join our team on a flexible, part-time basis.

​The Role

​You will ensure our staff are confident, CQC-compliant and equipped with the specialist skills needed to provide truly person-centred care.

​What you’ll be doing

• ​Designing Learning: Creating engaging and blended staff training from hands-on workshops to digital modules.
• ​Leading Compliance: Overseeing our mandatory staff training (Care Certificate, Safeguarding, MCA) and keeping us ‘Inspection Ready’.
• ​Championing Specialist Care: Rolling out high-impact programs like the Oliver McGowan Mandatory Training.
• ​Empowering Teams: Working with Service Managers to identify skills gaps and supporting staff through NVQs and apprenticeships.

​ About You

​As an experienced Learning and Development Lead/Co-ordinator. You should have:

• ​Sector Knowledge: Experience in Adult Social Care and an understanding of CQC standards.
• ​​The Right Values: Values which align with social care including dignity and respect but also an understanding of the value of working in a charity
• ​Technical ability: Comfortable introducing a Learning Management System (LMS).

Why Join Us?

• ​Impact: You will see the direct result of your work in the quality of life of the people we support.

• 35 days annual leave entitlement including public holidays (pro-rata)
• Company sick pay

• Company pension scheme
• Life assurance cover of twice your annual salary (subject to rules of the scheme)
• Family friendly/work-life balance policies
• Free DBS check every 3 years
• Occupational health provision
• Employee Assistance Programme – 24 hour access to a counselling and legal helpline
• Ample free parking at our head office site.

We are an equal opportunities employer and welcome applications from all backgrounds. This role is subject to a Basic DBS check.

Are you passionate about building meaningful relationships, using creativity to solve problems, and delivering engaging experiences for our supporters and volunteers?

Here at Rainbows Children’s Hospice, we provide specialist palliative care and end-of-life support to over 750 Babies, Children, and Young People living with life-limiting and life-threatening conditions, as well as approximately 3,000 people, including families, siblings, and carers, across the East Midlands. Simply put, we’re here to brighten short lives and support families, wherever they are.

We are currently seeking a Volunteer Coordinator to join our dedicated Volunteering Team at Rainbows. Volunteers play a pivotal role in supporting every aspect of our vital work – from fundraising and events, to our retail shops and the hospice itself – with over 350 individuals generously volunteering their time, skills, and passion.

We are looking for a positive and enthusiastic individual who will help ensure volunteers feel welcomed, supported, and confident, enabling them to make a meaningful difference to children, young people and families across our services.

Location: Primarily an office-based role, at our hospice in Loughborough.
Hours: Monday to Friday, 9 am – 5 pm. Some flexibility is required, as occasional evening and weekend working and regional travel will be part of supporting volunteers.

About the role

As a Volunteer Coordinator, you will play a key role in shaping how people volunteer with Rainbows. You’ll lead on volunteer recruitment across the East Midlands, building relationships with communities and organisations, and supporting individuals to find opportunities that match their motivations, skills and strengths. Once volunteers are involved, you’ll help ensure they feel confident, informed and well supported, working closely with colleagues to create positive volunteering experiences.

Key Responsibilities include (but are not limited to):

· Recruitment, Selection, and Induction: Be the first point of contact for volunteering enquiries and applications, ensuring a seamless onboarding process.

· Volunteer Support and Supervision: Act as the central point of contact for volunteers at Rainbows, offering guidance and support throughout their volunteering journey.

· Team Collaboration: Provide staff with proactive support and best practices for volunteer management, engagement, and stewardship.

· Operational Duties: Maintain accurate volunteer records, ensuring GDPR compliance, and provide KPI data as needed.

· Further responsibilities in the role of a Volunteer Coordinator at Rainbows, can be found by downloading the Job Description.

Requirements

While previous experience working with volunteers is ideal, it is not essential. What matters most is your ability to:

• Build connections with a diverse range of people through exceptional interpersonal skills and empathy.
• Approach tasks with positivity and enthusiasm, inspiring others to get involved.
• Confidently use databases and Microsoft Office packages, with strong administrative skills and a good understanding of GDPR processes.

Further requirements can be found by downloading the Person Specification.

Our Benefits include:

· Free onsite parking at the Hospice, Lark Rise, Loughborough.

· Eligibility to join blue light card discount scheme and Company Shop.

· Simply Health Cashback plan.

· Life Assurance.

· 27 days holiday plus bank holidays.

· Contributory pension scheme or Salary Sacrifice Pension Scheme

· Affordable meals at the Hospice, Lark Rise, Loughborough.

· Free Tea, Coffee and Fruit whilst at the Hospice

· Free access to Health Assured employee assistance programme

· Wellbeing support and access to Mental Health First Aiders

· Unofficial benefits: Fun events like Total Wipe Out, All staff away days, Guest visitors

This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.

Café Supervisor

Location: Rother Tasty Parkgate Cafe, Rotherham, S62

Salary: £26,924 - £30,375 depending on experience

Hours of Work: 37.5 hours per week

Contract type: Permanent

Closing date: 30 April 2026

The Café Supervisor at Parkgate Café is responsible for overseeing the day to day running of a busy café, ensuring excellent customer service and high operational standards. This is a hands on role, combining front of house leadership with food preparation and cooking responsibilities.

You will lead the café floor, manage staff and volunteers, oversee rotas and administration, and maintain a welcoming and efficient service environment. In addition, you will take ownership of the café’s financial performance, managing costs and supporting profitability.

The role requires strong leadership, organisation, and commercial awareness, ensuring full compliance with food safety, health & safety, and operational procedures at all times.

Key Responsibilities

Café Operations & Leadership

• Lead the daily operation of the café, ensuring smooth and efficient service
• Supervise Front of House staff, Baristas, and volunteers
• Ensure rotas are completed and staffing levels meet business needs
• Maintain a welcoming and customer focused environment
• Oversee till operations, cash handling, and daily reconciliation
• Ensure high standards of cleanliness and presentation

Food Preparation & Cooking

• Prepare, cook, and present café food to a consistently high standard
• Support delivery of a fresh, high quality café menu
• Ensure food is prepared in line with food safety, hygiene, and allergen regulations
• Maintain a clean, organised, and efficient kitchen environment

Financial Management (P&L Responsibility)

• Take ownership of the café profit and loss performance
• Monitor sales, labour costs, and cost of goods to ensure profitability
• Manage staffing levels in line with budget and trading patterns
• Control food and beverage costs through effective ordering and waste management
• Analyse performance and identify opportunities to improve revenue and reduce costs
• Support pricing, menu decisions, and promotions to drive sales

Food Safety, Compliance & Standards

• Ensure compliance with all food safety, hygiene, and Health & Safety regulations
• Maintain HACCP procedures, temperature logs, and cleaning schedules
• Act as an allergen champion, ensuring accurate customer information
• Ensure all staff and volunteers follow correct food handling procedures

Stock Control & Ordering

• Manage stock levels and place orders in line with business needs
• Monitor stock rotation, storage, and waste reduction
• Carry out stock checks and maintain accurate records
• Liaise with suppliers where required

People Management & Training

• Support recruitment, induction, and training of staff and volunteers
• Provide leadership and direction during service
• Foster a positive, inclusive, and high performing team culture
• Ensure all team members understand their roles and responsibilities

Administration & Compliance

• Ensure all administration is completed accurately and on time
• Maintain records including rotas, compliance logs, and training records
• Support audits and ensure documentation is up to date
• Assist in improving processes and operational efficiency

Customer Experience

• Deliver excellent customer service and respond to feedback professionally
• Create a welcoming environment for all customers
• Support development of the café offer and continuous improvement

Personal Specification

Essential

• Experience in a café, hospitality, or catering environment
• Experience preparing and cooking café style food
• Knowledge of food safety, hygiene, and allergen regulations
• Experience supervising or leading a team
• Experience with stock control and ordering
• Strong communication and customer service skills
• Ability to work in a fast-paced, hands on role
• Commercially aware with a proactive approach to improving performance
• Strong leadership and organisational skills
• Calm under pressure and able to multitask

Desirable

• Previous responsibility for P&L or budget management
• Barista experience or coffee training
• Experience working with volunteers
• Level 2 Food Safety & Hygiene Certificate (or willingness to obtain)
• Experience supporting menu development

To Apply

If you feel you are a suitable candidate and would like to work for Rotherham Hospice, please do not hesitate to apply.