Digital and communications manager jobs

                                                                Donor Experience & Stewardship Manager

Salary £39,000 - £43,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days

Base Hybrid working for the foreseeable future, with regular attendance in  the office two days a week, including Thursdays, at our central office:

· Pears Building, Pond Street, London, NW3 2PP

Other office days may be worked from other sites at:

· Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

· Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

The role

The donor experience & stewardship manager will report to the head of fundraising operations & strategy.

We are seeking a creative and driven donor experience manager to join our team on a permanent basis. Working alongside members of the wider team, you will lead on creating and delivering a gold-standard experience for major donors supporting the Royal Free Charity, showcasing the impact their support has across our hospital sites. Your efforts will play a key role in ensuring continued, uplifted support for the charity.

You will play an important role within our Fundraising Operations team, helping to build relationships, and increase income, in a pivotal year for the charity, after our silent phase capital campaign launch. Your role will have a varied workload, supporting both core fundraising and campaign stewardship. The role will offer significant scope for development, giving you the opportunity to develop your skillset in a supportive, ambitious, and high-performing team.

The team

Our dynamic fundraising department generated c.£4m through donations in 2025/26, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital.

We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises three teams which work closely together to achieve our shared objectives:

· Our philanthropy & campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on our cancer campaign, and special events to support these activities.

· Our public fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges.

· Our fundraising operations team provides operational support for our fundraising and the wider charity through the provision of data and systems support, prospect research, stewardship, gift processing, reporting and governance. We underpin the work of the entire department.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter addressing how you meet the criteria set out in the job description and person specification,

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: Monday, 20 July 2026, 12 noon.

Interview date: Wednesday, 29 July 2026/ Thursday, 30 July 2026

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Benefits:

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part-time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

· Expert financial advice from our financial partner, the London Credit Union

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Guided meditation

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

Job Title:               Multimedia Journalist

Salary:                   £12,200 for 14 hours p.w. (£30,500 full-time equivalent) 

Location:               London office (Blackfriars) 

Contract:               Permanent

Hours of work:      Part-time (14 hours per week) worked on shifts between 6am and 6pm Monday to Friday, plus one weekend per month (TOIL provided)

Reporting to:         News Editor

Want to tell stories that matter to thousands of Christians across the UK? 

Premier, Europe’s largest Christian media agency, is seeking a Multimedia Journalist to help shape our coverage of around 3,000 stories a year across radio, online and print.

Our newsroom works at pace to find the issues that matter to our audience and tell them creatively and compellingly across multiple platforms. We are looking for a sharp, original storyteller with strong news judgement, the ability to spot and develop stories, and the confidence to respond well under pressure.

This is a mid-level role for an experienced journalist who can spot original angles, respond quickly to breaking news, and produce compelling content across multiple platforms. You’ll produce engaging news and current affairs content including radio bulletins, interviews, special reports and written articles. You will also help shape the daily agenda, contribute to forward planning, and ensure all output meets high editorial, legal and regulatory standards.

About you:

Premier is looking for someone who not only has the professional skills for the role, but who is also aligned with our mission to help people encounter God through media and experience renewal. 

Please note: this role has a genuine occupational requirement for the post-holder to have a personal Christian faith.

You will bring:

• Significant journalism experience in broadcast, print or digital media with a strong portfolio of work and the ability to produce compelling content for both broadcast and digital platforms.

• Strong news judgement and excellent writing skills for broadcast and digital

• Ability to source, verify and develop original stories independently

• Confidence interviewing senior figures and working accurately under deadline pressure

• A strong understanding of media law, Ofcom standards, and editorial compliance

• A proven interest in and understanding of the Christian faith and Church and the ability to represent Premier’s voice with wisdom, professionalism and sensitivity.

Information for candidates

Why Join Premier?

Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually!

Competitive salary and benefits package:

• Flexible working arrangements based on the requirements of the role

• 25 days’ annual leave (pro-rata for part-time roles) plus UK bank holidays

• Additional leave on your birthday

• Contributory pension scheme

• Life Assurance scheme

• Employee Assistance with online GP scheme

• Eye care scheme

• Enhanced Family leave and Pay

In addition we offer:

• Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.

• Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.

• Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.

Application Process

• All applications need to be completed online using our recruitment system (linked from our adverts).

• You will be asked to answer a number of questions before submitting your application – please ensure you provide information on how your skills and experience meet the requirements for this role.

Ready to make a lasting Impact? Apply now with your CV Cover Letter plus evidence of your work (preferably broadcast, print and digital)  

We’re looking for a proactive and creative individual to join our team as a Community Fundraising & Partnerships Manager — playing a vital role in growing the support that powers our work.

This role is all about connecting people with purpose. You’ll lead community fundraising activity, build meaningful partnerships with local businesses, and create engaging campaigns and events that inspire support and generate income. Working at the heart of our income generation strategy, you’ll help secure vital funding that directly supports the animals who rely on us.

If you thrive on building relationships, spotting opportunities and turning ideas into results, we’d love to hear from you.

Key Responsibilities

Community Fundraising & Engagement

• Develop and grow community fundraising activity across individuals, groups and local organisations.

• Create and deliver engaging campaigns and fundraising events.

• Recruit and support volunteers to maximise fundraising reach and impact.

• Deliver excellent supporter experiences and stewardship.

Corporate Partnerships

• Build and manage relationships with local businesses.

• Secure financial and in-kind support.

• Develop long-term partnerships that increase income and awareness.

Income Generation & Performance

• Work closely with the Head of Income Generation to deliver fundraising objectives and income targets.

• Maintain a strong pipeline of opportunities and provide regular reporting and forecasting.

• Monitor fundraising trends and identify new opportunities for growth.

Collaboration & Compliance

• Work collaboratively across the organisation to maximise opportunities and ensure consistent messaging.

• Ensure all activity complies with fundraising regulations, GDPR and organisational policies.

• Champion the charity’s values, professionalism and supporter care.

Person Specification

Experience & Knowledge

• Experience in community fundraising, supporter engagement or income generation.

• Experience managing relationships with supporters, community groups or corporate partners.

• Experience delivering successful fundraising campaigns or events.

• Understanding of fundraising principles and supporter stewardship.

Skills & Abilities

• Strong communication and relationship-building skills.

• Highly organised with the ability to manage multiple priorities.

• Proactive, self-motivated and results-driven.

• Confident networker and ambassador for the charity.

• Good IT skills, including CRM/database systems.

Personal Qualities

• Positive, collaborative and resilient.

• Committed to ethical fundraising and continuous learning.

• Passionate about delivering excellent supporter experiences.

As part of the interview process, shortlisted applicants will be asked to deliver a 10-minute presentation. Further details will be provided in the interview invitation.

Benefits

• Company pension

• Employee discount

• Free parking

• Health & wellbeing programme

• On-site parking

We are happy to discuss working hours for this role.

CIY Europe is entering an exciting season of growth as our mission across Ireland and Europe takes deeper root in local churches, reaching more young people and those who lead them.As our impact expands, we are seeking an experienced and strategic Fundraising Manager to strengthen and scale our income generation across Ireland, Europe, and the USA.

This is a key leadership role, responsible for shaping and delivering a cohesive fundraising strategy across multiple income streams. The successful candidate will build on existing support while cultivating new partnerships to drive sustainable year-on-year growth. Working closely with the senior leadership team, the Fundraising Manager will oversee and develop income from churches, Christian trusts and foundations, statutory funders, major donors, events, and regular individual giving.

The ideal candidate is someone who actively lives out their faith in Jesus, understands the dynamics of church partnerships and statutory funding environments, and brings proven expertise in both the strategic and operational aspects of fundraising.

Are you a relationship-focused sales professional who enjoys building long-term partnerships and identifying opportunities for growth?
 
 
TPP Recruitment is supporting an established education organisation to recruit a Business Development Manager. This is an exciting opportunity to join a growing EdTech team, working with schools across the UK and internationally to promote innovative digital learning solutions that support literacy, numeracy, wellbeing and phonics.
 
This role offers the opportunity to manage an existing customer portfolio whilst developing new business opportunities, making a meaningful contribution to educational outcomes and organisational growth.
 
 
Salary: £36,849 per annum
Employment type: Permanent
Working arrangements: Hybrid – 3 days based at the Head Office in Lancaster and two days working from home, including Fridays. (flexible working options will be considered)
Working pattern: Full-time, 35 hours per week
Other benefits:

• Generous bonus structure
• Opportunity to work with innovative educational products making a positive impact in schools
• Extensive opportunities for career progression and professional development
• Join a supportive and collaborative commercial team
• Work for an organisation with a strong reputation across the education and skills sector

 
 
About the Organisation
 
Our client is a well-established organisation operating within the education and learning sector. Their digital learning products help schools improve outcomes across literacy, numeracy, wellbeing and phonics, supporting thousands of schools both nationally and internationally.
 
With ambitious growth plans and a strong reputation for quality, they are seeking a Business Development Manager to play a key role in expanding their reach and strengthening relationships with existing customers.

About the Role
 
As Business Development Manager, you will take ownership of a regional portfolio of school customers, combining account management with proactive business development activity.
 
Working closely with colleagues across sales, customer experience and marketing, you will identify opportunities to increase product adoption, build lasting customer relationships and drive revenue growth.
 
The role involves managing an established customer base of schools whilst developing new partnerships and opportunities. Although predominantly office and home-based, there will be occasional travel to customer meetings, trust events and education conferences throughout the year.

Key Responsibilities
 

• Manage and grow relationships with existing school customers
• Identify and develop new business opportunities within assigned territories
• Deliver demonstrations and presentations to school stakeholders and decision-makers
• Develop and implement regional sales strategies
• Build and maintain a strong sales pipeline using CRM systems
• Drive upselling and cross-selling opportunities across the product portfolio
• Gather market intelligence and customer feedback to support future product development
• Work collaboratively with marketing colleagues to increase brand awareness
• Attend conferences, exhibitions and networking events
• Contribute to sales forecasting and performance reporting

 
 
Skills / Experience Required
 

• Experience working within the education sector
• Experience in business development, account management or relationship management roles
• A strong customer-focused approach with excellent stakeholder engagement skills
• Experience building and maintaining long-term client relationships
• The ability to identify opportunities and convert them into revenue growth
• Excellent communication, presentation and influencing skills
• Strong organisational and pipeline management skills
• Confidence working independently whilst contributing to wider team objectives

 
Previous EdTech experience is not required. The organisation is keen to attract candidates with strong relationship-building and commercial skills who are passionate about supporting educational organisations.
 
 
To Apply
 

• Please submit your cover letter and CV outlining your relevant education sector and business development experience.

 
 
Interview Process
 

• 2 stage process
• Online

 
 
Deadline
 

• Applications are being reviewed on a rolling basis until the position is filled.
  • Early application is recommended.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

The Individual Giving Campaigns Manager will lead and manage the multi-channel campaign portfolio 
within the Individual Giving function at Birmingham Women’s and Children's Hospital Charity. The Charity 
has been growing its supporter base over recent years and has an ambition to create a step change in our 
approach and significantly grow our Individual Giving donors and supporters.

This role is perfect for someone with excellent Individual Giving campaign creation & communication skills, a 
deep understanding of print and digital marketing, and robust analytical skills, able to make clear 
recommendations for campaign improvements to drive our future strategy
They will ensure that all income targets are achieved in line with the wider Fundraising Strategy and work 
closely with other Individual Giving colleagues covering ‘Acquisition & Retention’ and ‘In Memory & Legacies’ 
to deliver successful campaigns. The post holder will also support and deputise for the Head of Individual 
Giving where appropriate, to empower the Individual Giving and Legacies team to deliver over £3.5million+
per annum.

Key responsibilities include:
1. To utilise a range of existing and new channels to deliver new and existing campaigns to drive donor
acquisition, retention and upgrade, thereby maximising and growing annual income from individual 
giving campaigns covering Lotteries, Direct Marketing, Regular Giving and Legacies.

2. To design, deliver and analyse our annual multi-channel Direct Marketing portfolio covering Direct 
Mails, Eshots, Cold Mails, Social Media and digital acquisition to grow income, supporter 
engagement and data. The post holder will lead on the development of compelling campaign 
messaging, creative concepts and briefing design to ensure high-quality, engaging supporter 
communications.

3. To undertake complex analysis and evaluation of all Individual Giving campaigns, developing plans 
to continuously improve performance, response rates and ROI. To ensure effective use of campaign 
data to improve targeting, segmentation and overall campaign performance

4. To design and implement campaigns with robust and engaging supporter journeys, that build 
meaningful relationships and increase lifetime value & thereby long term sustainable income

5. To work with internal stakeholders to create inspiring Charity impact stories and campaigns that
drive public support of the 'general charity fund’ & enable long term, unrestricted income growth

6. To support the Head of Individual Giving to develop and implement the Individual Giving & Legacies 5 Year Campaign Strategy providing long term sustainable income and supporter growth, as well as 
line-manage and develop staff responsible for delivering Individual Giving & Legacies campaigns,
fostering a high-performing and collaborative team culture

7. To provide guidance, training and support to the Public Fundraising Team and wider Charity Team 
for all relevant Individual Giving and Legacy campaigns/products 

8. To build and manage key stakeholder relationships with existing third party suppliers, Data & AI 
agencies, external Raffle and Prize Draw platforms, Design Agencies, and Mailing/Fulfilment 
Houses, to maximise campaign effectiveness

9. To lead and maximise opportunities to drive new data acquisition and lead generation across all 
channels, including reviewing and optimising existing lead generation activity and developing new, 
innovative lead generation campaigns

10. To maintain an up-to-date knowledge of relevant legislation, including data protection, Gambling 
regulations, and Tax/Gift Aid, ensuring Birmingham Women’s and Children's Hospital Charity is 
compliant with all legislation and best practice

What we offer: 

• Flexible and hybrid working to support work-life balance
• Generous annual leave entitlement with additional leave for long service  
• Enhanced sick pay 
• Enhanced Maternity Pay 
• Employee Assistance Program and Lifestyle Savings
• Free flu jabs 
• Cycle to work scheme 
• Charity events throughout the year 
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 
• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

PLEASE NOTE: Within our organisation, this role is titled Individual Giving Campaigns Lead. This reflects our internal structure and does not change the scope or responsibilities described in this advert.

We will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.

HCCN supports adults across Huntingdonshire to live well with cancer, helping people regain independence, confidence and connection. We’re a small, warm and community‑rooted charity, and we’re looking for a relationship‑driven, proactive Fundraising Manager to help us grow our impact. If you love building relationships, enjoy variety, and want your work to make a visible difference every day, this could be the perfect role for you.

About the role

As our Fundraising Manager, you’ll be the charity’s dedicated income lead. You’ll develop and deliver a sustainable fundraising programme that reflects the compassion and community spirit at the heart of HCCN.

You’ll work closely with our Operations Manager, trustees, volunteers, employees, supporters and partners to:

·Grow income across community fundraising, events, corporate partnerships, individual giving and legacy giving

·Build strong relationships across the local community

·Represent HCCN warmly and professionally at events and activities

This is a hands‑on, varied and rewarding role where you’ll see the impact of your work every single day.

Key responsibilities 

·Develop and deliver an annual fundraising plan and budget

·Identify new opportunities with individuals, businesses, community groups and trusts

·Create engaging campaigns, appeals and supporter journeys

·Grow and steward a strong donor and partner pipeline

·Lead a sensitive, low‑pressure legacy giving presence

·Support volunteers and community fundraisers

·Plan and deliver safe, cost‑effective fundraising events

·Build mutually beneficial corporate partnerships

·Support a trustee, researching and writing high‑quality grant applications

·Maintain accurate data, reporting and GDPR compliance

About you 

We’re looking for someone who is:

·A natural relationship‑builder who loves connecting with people

·Warm, empathetic and aligned with HCCN’s values

·Creative, proactive and full of ideas

·Highly organised with strong attention to detail

·Confident representing our charity publicly

·Comfortable working independently and as part of a small team

·Passionate about improving the lives of adults living with cancer

You’ll bring:

·Fundraising experience (community, events, individual giving or corporates)

·Experience managing events end‑to‑end

·A track record of meeting or exceeding targets

·Experience working with volunteers

·Strong written and verbal communication skills

·Confident use of Microsoft Office, Google Apps and databases

·A full UK driving licence and willingness to travel across Huntingdonshire

Desirable experience includes: grant writing, legacy fundraising, digital fundraising, marketing/comms and working in a health or community‑based charity.

Why join HCCN?

 ·A small, friendly and supportive team

·A role where relationships truly matter

·Visible, meaningful impact on local people’s lives

·The chance to shape the future of a growing charity

This role is hybrid. The successful applicant will be home based with local travel as required to support fundraising activity, with occasional evening and weekend working in the Huntingdon area. 

The time commitment is 40 hours per week. We offer pension benefits and paid holidays.

You must live within easy reach of Huntingdon and be able to drive with your own vehicle. 

The ideal person will be friendly, proactive, enthusiastic, and have great attention to detail. With opportunities for professional development and a supportive and friendly team environment, this position offers a chance to make a real difference. 

To find out more about the role and how to apply please read our job description.

Our values, at HCCN:

• We are committed to evidence‑based practice
• We value compassion, dignity and respect
• We use our resources responsibly to benefit people affected by cancer
• We listen to understand the needs of the people we support
• We work in partnership with healthcare professionals

Role Purpose:

About Responsible Finance

Responsible Finance is the membership association for the UK’s Community Development Finance Institutions (CDFIs). CDFIs are community lenders, committed to delivering positive social impact, and offer fair and affordable finance to businesses, social enterprises and to people unable to access it elsewhere.

This is an exciting moment to be joining the CDFI sector. Responsible Finance and its members are focused on increasing access to fair and affordable finance for SMEs, social enterprises, people, places and communities that are underserved by mainstream finance. The Partnerships Manager will play a central role in turning that ambition into practical referral pathways, stronger partnerships and measurable growth in responsible lending.

Awareness of CDFIs remains low among many organisations that support SMEs and entrepreneurs. Many businesses that could benefit from CDFI finance are therefore not currently being directed to the sector. An increasing number seem to be turning to high interest lenders, which don’t always consider good customer outcomes.

We are therefore seeking an exceptional Partnerships Manager to develop and deliver a partnership outreach and creation strategy that raises awareness of CDFIs, increases referrals and signposting, and supports growth in CDFI SME lending. Our recent pilot with Lloyds Bank to refer declined SMEs to Responsible Finance, and our partnership with Grow London Local are just two examples.

Success in this role will mean building a prioritised partnership pipeline, converting relationships into active referral pathways, improving the quality and volume of referrals to CDFIs, and using data to learn what works.

Purpose of the Role

As Responsible Finance’s dedicated Partnerships Manager you will build strong relationships with banks, brokers and broker organisations, professional advisers, business organisations, government, local growth bodies and others to raise awareness, establish referral routes and strengthen onward pathways to finance readiness and business support.

Your work will be a driving force in delivering Responsible Finance’s ambition to unlock an additional £1bn of lending over the next five years.

Key Responsibilities:

• Leading the development of Responsible Finance’s partnership and stakeholder relationship strategy, working with our CDFI members to identify the organisations with the greatest potential to support growth in demand and referral pathways.
• Educating potential partners and referrers about what CDFIs are, the finance and support they provide, and of their role in local economic growth and community development.
• Increasing referrals and signposting to CDFIs centrally through Finding Finance and locally from organisations supporting businesses, improving access to finance and supporting lending growth.
• Managing the ongoing development and continuous improvement of the Finding Finance platform to ensure that it supports frictionless referrals and good customer outcomes – and that ongoing attribution data informs the ongoing targeting of partners.
• Developing routes for onward referrals to organisations that can support businesses with technical assistance, finance readiness and wider business support, creating a stronger future pipeline for CDFIs.
• Representing Responsible Finance at sector events, roundtables and stakeholder meetings, with a clear engagement plan, follow-up process and route for converting contacts into partnership opportunities.

This is a varied and dynamic role, working closely with our members and a range of external stakeholders. This job description is not exhaustive; it outlines the key tasks and responsibilities of the post which are subject to change. Any changes will be made in consultation with the post holder.

Role success measures and outcomes

• A prioritised partnership strategy and engagement plan agreed with Responsible Finance and informed by CDFI member needs.
• A live pipeline of target partners, with clear next actions, ownership, status and expected impact.
• New or improved referral pathways from priority partner segments, such as banks, brokers, accountants, local growth bodies, business support organisations and others.
• Improved quality, tracking and attribution of referrals through Finding Finance and local partner routes.
• Evidence of learning from pilots, including what drives referral quality, customer engagement, member value and responsible lending growth.

Skills and Experience:

Essential

We are looking for someone with experience of partnership development, stakeholder engagement or business development in a relevant environment. Experience of the finance ecosystem, SME support landscape or local economic development networks would be particularly valuable. Knowledge of CDFIs is highly desirable but not essential for the right candidate.

• Strong relationship-building skills. Must be comfortable working with stakeholders at a range of levels.
• Proven ability to build partnerships from prospecting through to implementation, including converting conversations into practical actions, pilots or agreements.
• Excellent communication and negotiation skills.
• Previous experience in a similar stakeholder / partner facing role.
• Highly self-motivated and able to drive your own work forward, but equally a team player with a collaborative working style.
• Willingness to travel regularly – this role is partner and stakeholder facing and the post holder will be required to travel frequently, up to twice a week, and sometimes at short notice.
• Strong presentational and public speaking skills and experience.
• Ability to develop compelling value propositions and engagement materials for different audiences.
• Strong project management skills, including planning, budgeting, prioritisation, delivery against milestones and managing dependencies across multiple stakeholders.
• Confidence using data, dashboards or CRM-style tools to track pipeline activity, referral performance and outcomes.
• Ability to work collaboratively with members or delivery partners, balancing different organisational priorities and capacities.
• Understanding of good customer outcomes, referral quality, consent and data-sharing considerations in a partnership or customer journey context.
• Strong judgement and political/stakeholder awareness when representing an organisation externally.

Desirable

Working as part of a small organisation, you will need to demonstrate flexibility and versatility and have opportunities to support a range of other projects and support services for our members, developing a wide range of skills and competencies.

Therefore, in addition to the essential criteria above, we are also interested in candidates with the following skills and experience:

• Experience in organising and delivering events and workshops.
• Experience of creating and delivering presentations.
• An understanding of CDFIs and/or lending helpful – particularly investor relations and social enterprises.
• Experience line managing and/or directing the work of other team members.
• Experience working with banks, brokers, accountants, business support organisations, local authorities, combined authorities, chambers of commerce, growth hubs or social investment networks.
• Experience designing referral journeys, customer pathways, partner onboarding processes or account-management frameworks.
• Experience using or improving digital referral platforms, CRM systems, forms or reporting processes.
• Understanding of SME finance, access-to-finance barriers, finance readiness, social enterprise finance or inclusive/local economic growth.
• Experience developing partnership agreements, memoranda of understanding, pilot plans or data-sharing processes.

How to Apply

Please send your CV and responses to the following questions to Careers4Change:

• What appeals to you about this job/Responsible Finance and why do you think you’ll do a great job?
• Tell us about a partnership or stakeholder relationship you developed. What was your approach, what changed as a result, and what did you learn?
• Based on what you know about Responsible Finance and CDFIs, what would your approach be to developing strong partnerships and referral pathways?

We recognise that the use of AI tools is widespread these days, and it is often obvious when it’s used. We will automatically reject applications where the use of AI without any editing or your original thoughts is evident. The ability to be thoughtful and tailor to your audience is crucial for being successful in this role.

 

Job title: Responsible Finance, Partnerships Manager

Location: Remote with frequent expenses-paid travel – up to 10 times /month

Reporting To: Programme Director 

Contract: 18-month fixed term contract with intention to make permanent, subject to performance and funding 

Salary: £40,000

Date Closes: Friday 17th July

We have an exciting opportunity to play a pivotal role in shaping the future of fundraising at Royal Botanic Gardens, Kew.

As Fundraising Strategy and Performance Manager, you will help to drive fundraising success through strategic planning, performance insight and the development of compelling propositions. Working collaboratively with colleagues across Development, Gardens, Science, and Marketing & Commercial Enterprise, you will help transform ideas into impactful fundraising opportunities that support Kew’s world-leading scientific, horticultural and conservation work. This is a unique role where you will influence fundraising strategy, work across a wide range of teams and help us deliver on Kew’s mission.

We are looking for a strategic thinker with experience in fundraising and data analysis who is proactive, highly organised and collaborative in their approach. You will be an excellent communicator with strong analytical skills, able to interpret complex data, identify opportunities and build productive relationships with a wide range of stakeholders.

Interviews are due to take place on 8 July.

This role is based at Kew with the option of regular home working, subject to operational requirements.

About Us

The Royal Botanic Gardens, Kew (RBG Kew) is a leading plant science institute, UNESCO World Heritage Site, and major visitor attraction. Our mission is to understand and protect plants and fungi for the well-being of people and the future of all life on Earth.

We are working to end the unprecedented extinction crisis and to help create a world where nature is protected, valued by all and managed sustainably. We will achieve these goals by drawing on our leading scientific research, unrivalled collections of plants and fungi, global network of partners, inspirational gardens at Kew and Wakehurst, and our 260 years of history.

Join us on our journey as protectors of the world’s plants and fungi. 

Our fantastic benefits package includes opportunities for continuous learning, a generous annual leave entitlement, flexible working to help you maintain a healthy work-life balance, an Employee Assistance Programme and other wellbeing support such as cycle to work scheme and discounted gym membership. We also offer a competitive pension, an employee discount scheme and free entry into a wide range of national museums and galleries, as well as access to our own beautiful gardens at Kew and Wakehurst.

At Kew, our strength lies in the diversity of our people and the insights they bring. When you join us, you will find an organisation that values your perspective and lived experience. You will receive support to achieve your full potential and access opportunities to develop and progress.  Our commitment to equity, diversity, and inclusion is ongoing, shaped by the people who work here and the communities we serve. As a disability confident employer, we are breaking down barriers to be an inclusive workplace for everyone. 

Whoever you are, and however you experience the world, there is a place for you to grow and belong at Kew. 

No agencies please.

Volunteering Matters   

Who we are 
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change. 

Creating stronger communities through the power of volunteering 

Volunteering Matters is a nationwide charity that exists to create stronger communities through the power of volunteering. We work with local partners to develop impactful programmes that support individuals and communities across the UK.

Since 1962, we’ve used our influence to champion volunteering as a powerful tool to build a thriving, resilient society. Our projects are co-created with the people and communities we work alongside: an approach that encourages our participants to become future volunteers and leaders, not just beneficiaries. 

We understand the pressures of day-to-day life and create flexible, inclusive opportunities for people at all stages of life. And beyond delivering projects on the ground, we use our voice to shape policy and practice – ensuring volunteering stays recognised, supported and sustainable for generations to come. 

What we do 
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people. 

How we do this 

We support people to share their time and skills to help others and tackle big challenges in their communities. 

• We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part. 

• We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change. 

• We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities. 

• We connect businesses with communities, creating meaningful employee volunteering projects. 

• We show the impact of volunteering and social action, proving how it changes lives for the better. 

  Our promise to volunteers 

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do. 

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.  

Role Description 

Volunteering Matters Brighter Futures CEC works with pupils (aged 12-18) who are care experienced or on the edge of care across the City of Edinburgh.

The project has two parts, one is to work one to one with the young people referred to the project, supporting them to experience a volunteering placement with local charitable organisations that will build their confidence and allow them to grow and learn new things in a different environment out with school.  

The second part is our group work, the Youth Engagement Manager will be responsible for up to 7 small groups within schools across Edinburgh.The Youth Engagement Manager supports the young people engaged in the groups to develop and deliver a Youth Social Action project within their community.

We’re looking for a patient and engaging Youth Engagement Manager to join the Brighter Futures team in Edinburgh.   The right candidate would be someone who can work flexibly and demonstrate an understanding and total commitment to our organisational values and strategy.  
   
 Due to the nature of this role and the needs of the young people we support, including the requirement to provide appropriate support and engagement for young males with complex experiences, there is a genuine occupational requirement for the postholder to be male under Schedule 9 of the Equality Act 2010.
Key Duties & Responsibilities   

• To build relationships with the young people, acting in a non-judgemental way to support them through their Brighter Futures journey.  

• Consistently role modelling and displaying Volunteering Matters organisational values   

• Deliver and develop the Brighter Futures Schools programme across the City of Edinburgh, meeting ambitious targets and milestones, ensuring all young people engaged achieve positive outcomes  

Develop and deliver our Social Action group work project in different schools across Edinburgh. 

• Work alongside staff form residential units, parents and carers to help support building a relationship with the young people referred to our one-to-one work  

• Build relationships with different high schools across area through both our group work and one to one program.

• To maintain excellent relationships with charity and not-for-profit partners in Edinburgh - ensuring diverse, high quality volunteer roles are available that reflect the needs and interests of young people. 

• Establish and maintain effective working relationships with internal and external stakeholders including colleagues, volunteers, families, school staff, social work, NHS, Education partners, third sector organisations and others.  

• Support the young people to complete awards and qualifications linked to their volunteering. 

• To manage all elements of a young persons experience, from referral to completion of their journey   

• To manage the risk assessment, safeguarding, quality assurance and audit processes as appropriate   

• Ensure monitoring, impact and evaluation information is collected and that Brighter Futures meets it’s agreed targets, reporting format and schedule.  

• Assist the Senior Project Manager by preparing Impact Reports   

• Administration tasks including maintaining effective and accessible records, the use of Microsoft Office, Teams, Zoom and other software such as Canva

• This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.  

Skills / Knowledge Required   

• Excellent knowledge & understanding of the life challenges and issues that young people face in Scottish society including an understanding of “The Promise” as well as understanding of trauma informed practice.  

• Experience delivering a youth work approach to young people who challenge. 

•  An understanding of how to assess the needs of an individual using a person-centred approach  

•  Excellent written and verbal communication skills including being able to have strategic conversations with partners and stakeholders one minute and talk to an anxious or unsure young people the next.  

• Excellent organisational skills including strong attention to detail, the ability to manage a busy workload, and prioritise effectively   

• Excellent IT skills including the use of Office 365, Microsoft Teams and other software packages including a CRM. 

• Ability to think on your feet, act quickly and respond to situations as well as demonstrate common sense and initiative.   

• The post holder should be non-judgemental, competent, conscientious and self-aware.   

• Ability to develop and sustain relationships with a wide range of people.  

Experience Required   

• Significant experience working directly with young people, specifically those who are care experienced or who face life challenges   

• Experience of youth work in a group setting 

• Experience in all aspects of effective Volunteer Management (recruitment, training, support)   

• Experience developing strong working relationships, with a range of internal and external stakeholders   

• Experience of project management, achieving goals, managing a busy workload and working to deadlines  

• Experience of measuring the impact of mentoring/volunteering, and understanding the results   

• Understanding of and full commitment to Equality, Diversity, and Inclusion   
   

Qualifications Required    

Relevant experience and values alignment is more important for this role than specific qualifications 

Location 

This role is based in Edinburgh, a large part of your hours will require you to work within the community and schools, for the other hours you will have the opportunity to work from home. The postholder will require good internet access to enable remote working, and a suitable home office space. I.T. equipment and infrastructure will be supplied. 

PVG  

This role requires membership of the PVG (Protection of Vulnerable Groups) scheme. We will support you to become a PVG member if you are not already. Having a conviction will not necessarily cause a bar to employment.  

Our Values & Way of Working 

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.  

 Diversity & Inclusion   

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.   

Disability Confident & Reasonable Adjustments 

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.  

 Benefits   

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer: 

• Flexible Working by Default (re hours & place of work)  

• Unlimited Annual Leave  

• Employee Pension scheme  

• Life Assurance  

• Cycle to Work Scheme  

• Season Ticket Loan  

• Employee Assistance Programme  

• Enhanced sick and family leave.   

• Lifestyle Discount Scheme   

We are also open to discussing job share applications.   

 GDPR Statement   

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.    

Policy on AI-Generated Applications  

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply   

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.   

We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community. 

Right to Work in the UK 
Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position. 

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help.

Do you enjoy leading technology improvement initiatives that deliver real organisational impact?

Are you comfortable working across projects, systems, data and stakeholders to turn ideas into practical solutions?

London City Mission is looking for a Systems Development Manager to lead the next phase of development, optimisation and improvement across our core business systems.

This is a unique opportunity to help shape how technology supports mission, ensuring that key systems continue to evolve in ways that are joined-up, sustainable and focused on delivering value.

About the role

Following a significant period of organisational transformation, including the implementation of Microsoft Dynamics 365, Business Central and other key platforms, London City Mission is entering a new phase focused on optimisation and continuous improvement.

As Systems Development Manager, you will lead a portfolio of systems initiatives that help the organisation get the best from its technology investments. You'll work across departments, helping stakeholders identify opportunities, clarify requirements and deliver improvements that support ministry and operational effectiveness.

This is a broad and varied role combining project management, business analysis, stakeholder engagement and systems development. While there will be opportunities for hands-on contribution, the primary focus is on planning, coordination and successful delivery across multiple initiatives.

What you’ll be doing

• Leading and coordinating a portfolio of systems development and improvement projects;
• Managing delivery plans, milestones, dependencies and risks;
• Supporting CRM Phase 2 development and future fundraising platform initiatives;
• Helping establish and develop reporting capability through Power BI and Microsoft Fabric;
• Translating business needs into practical systems solutions;
• Working with colleagues across the organisation to improve processes and ways of working;
• Coordinating delivery with external suppliers and technology partners;
• Supporting reporting, data and information management initiatives; and
• Helping ensure effective transition of development activities into business-as-usual support.

What we’re looking for

• Has experience delivering business systems, technology or data initiatives;
• Is a confident project manager with excellent organisational skills;
• Can analyse business requirements and translate them into practical solutions;
• Is comfortable working across multiple systems and stakeholder groups;
• Has strong communication and relationship-building skills;
• Can balance strategic thinking with practical delivery; and
• Enjoys improving systems, processes and ways of working.

Experience with Microsoft Dynamics 365, Power Platform, Power BI, Microsoft Fabric or Business Central would be advantageous, as would experience within a charity or values-driven organisation.

Why join us?

Everything we do at London City Mission exists to help churches across London reach people with the good news of Jesus Christ, particularly those on the margins of society.

Technology plays a vital role in enabling that mission. This role offers the opportunity to influence how systems, data and processes support ministry, fundraising, operations and decision-making across the organisation.

You'll join a collaborative team committed to excellence, continuous improvement and serving the wider mission well.

Benefits

• 25 days annual leave (pro-rated for contract duration)
• Additional leave between Christmas and New Year
• Attractive pension scheme with generous employer contribution
• Hybrid working approach
• Cycle to Work scheme
• Regular prayer gatherings, team days and spiritual development opportunities
• Opportunity to contribute directly to the mission and ministry of London City Mission

Occupational requirement

London City Mission is an organisation committed to preaching the Christian gospel to the people of London.

There is an occupational requirement that the person appointed be an evangelical Christian and able to agree with the Mission's Statement of Faith and Conduct.

Accessibility

If you require any reasonable adjustments during the recruitment process, please let us know when submitting your application and we will be happy to discuss how we can support you.

Give as you Live Ltd is an innovative online fundraising platform enabling members to generate free funds for UK charities through a suite of fundraising solutions.

We are growing our team and are looking for a friendly, organised and customer-focused individual to join our team as a Customer Support Assistant.

Working with our platform you’ll play an important role in supporting donors, fundraisers and charity partners, helping to ensure they have a seasmless and postitive experience.  

You’ll respond to enquiries, assist with platform related questions and work closely with colleagues to deliver an excellent service that helps charities raise more via the platform. 

 Duties & Responsibilities

• Provide exceptional support to donors, fundraisers and charity clients via phone, email and Zendesk providing timely and professional support.
• Support charity clients with onboarding and navigating features to maximise fundraising success.
• Resolve client issues effectively while maintaining high levels of customer satisfaction. 
• Maintain detailed records of client interactions using internal CRM systems.
• Escalate complex issues to relevant departments and follow up to ensure a resolution.
• Assist clients with product information, troubleshooting and service related queries.
• Collaborate cross-functionally to improve client experience and resolve recurring issues affecting donors, charities and fundraisers.
• Handle sensitive enquiries with empathy and professionalism, turning negative experices into positive outcomes.
• Contribute to achieving team KPI’s, including customer satisfaction scores (Feefo).·
• Provide administrative support including data entry, documentation and reporting.  

Candidate Specification:

• Has excellent written and verbal communication skills.
• Enjoys helping people and delivering a great customer service.
• Is organised, reliable and able to manage their workload effectively.
• Demonstrates empathy, patience and professionalism when handing enquiries.
• Is able to work independently while also collaborating effectively with colleagues.
• Has a positive, proactive attitude and a willingness to solve problems.
• An interest in charities, fundraising or making a positive social impact is a bonus.

Overview

Race Against Dementia is a global charity founded by three-time Formula 1 World Champion Sir Jackie Stewart OBE to find preventions, treatments and cures for dementia – faster. 

We fund and support pioneering early-career scientists around the world, giving them the tools, mentoring and Formula 1-inspired mindset to accelerate breakthroughs. From the UK to the USA, Australia to South Africa, our researchers are rethinking how dementia research is done – applying data science, AI and engineering to neuroscience in bold, collaborative ways. 

Purpose of the role

Race Against Dementia is seeking a proactive and relationship-driven Senior Partnerships Officer to support the delivery of our ambitious fundraising strategy. You will play a key role in managing and developing partnerships that generate income and increase global awareness of our work.

Working closely with the Strategic Partnerships Lead, you will support the stewardship and growth of corporate and strategic partnerships, with an additional focus on international fundraising and partnership development. You will help identify and cultivate new opportunities across priority markets, including the USA, Switzerland and other emerging regions.

Formula 1 remains our flagship global partner, and this role will support the activation and maximisation of this and other high-profile relationships to drive fundraising and brand visibility.

Duties and Responsibilities

• Deliver partnerships that contribute to Race Against Dementia’s fundraising targets and strategic objectives.
• Support the management of key partnership accounts, acting as a point of contact for partners and maintaining strong, positive relationships.
• Develop tailored partnership plans, ensuring alignment with partner objectives and demonstrating the impact of their support.
• Contribute to new business development by researching, identifying, and engaging prospective partners, including internationally.
• Support international fundraising activity by helping develop opportunities in priority global markets and assisting with partner engagement across different regions.
• Prepare high-quality partnership proposals and presentations, clearly communicating value, impact, and alignment with funder priorities.
• Working closely with the Research team, lead the development and delivery of a strategic partner communications programme, strengthening partner engagement through regular research updates, impact reporting, and organisational news.
• Take ownership of the Partnerships team's use of the CRM system - Salesforce, maintaining accurate records, developing tracking and reporting processes, and supporting prospect research, pipeline management, and new business development activities.
• Collaborate with internal teams to support the delivery of partnership campaigns, activations, and marketing initiatives.
• Monitor and report on partnership performance, tracking income, engagement, and impact against agreed targets.
• Stay informed on trends in corporate partnerships, CSR, and international fundraising to support innovation and growth.
• Support the activation of Race Against Dementia’s partnership with Formula 1 and associated global opportunities to maximise fundraising and awareness. 

Supporting Events

Provide support for key fundraising events, including partner engagement, stewardship and delivery support where required.

Assist with the coordination of international events and activations linked to partnership opportunities.

Other Duties

Carry out any other duties as required by the Strategic Partnerships Lead, CEO and Board of Trustees including:

• To attend, where appropriate, local, regional, national and international meetings/events.
• To maintain a good knowledge of international, national and local initiatives which are of benefit to Race Against Dementia.
• To administer your own workload, including meeting targets and deadlines in line with the Race Against Dementia appraisal system.
• To attend relevant CPD training events as required.
• To undertake responsibility, as part of the team, for all Health and Safety work related matters.
• To work within the guidelines of Race Against Dementia’s policies and procedures.

All team members are expected to uphold and actively demonstrate Race Against Dementia’s values and purpose, fostering a culture of integrity, innovation, and shared ambition to accelerate progress in the race against dementia.

This is not intended to be an exhaustive list. Your job description may be subject to change.

Equality, Diversity and Inclusion Statement

Race Against Dementia aims to be an inclusive organisation where the individuality of every person is treated with respect. Race Against Dementia is committed to eliminating discrimination in any form. This means that all staff, volunteers and everyone with whom we come into contact will be treated with dignity, equality, fairness and respect and no one will receive less favourable treatment. 

Safeguarding Statement

Race Against Dementia is committed to safeguarding and protecting vulnerable adults, children and young people. All our posts are subject to a safer recruitment process, including the discourse of criminal records and vetting checks where appropriate. We have policies and procedures in place that promote safeguarding and safer working practices across the organisation.

We reserve the right to interview and appoint before the advertised closing date.

Role Purpose

As part of the Clinical Services leadership team, the Adult Team Manager provides operational oversight, line management, and clinical leadership to a multidisciplinary team delivering bereavement support to adults after the death of a child. The post holder ensures the delivery of safe, high-quality, and evidence-informed therapeutic support that is in line with organisational standards and clinical governance frameworks. They maintain a small caseload to ensure continued practice relevance and lead by example through high quality therapeutic work. The role balances hands-on leadership with operational management, contributing to service development, outcome measurement and quality improvement under the direction of the Head of Clinical Services.

Main Responsibilities

Operational and Team Management

· Oversee the daily operations of the adult bereavement service, ensuring effective coordination, delivery, and monitoring of therapeutic interventions

· Provide regular line management to counsellors and practitioners, supporting professional growth, wellbeing, and accountability

· Contribute to the safe and effective clinical triage of all referrals, informed by individualised needs, evidence-based practice and ensuring decisions align with clinical governance, safeguarding and risk, and recognised best practice standards

· Support in the allocation and management of team caseloads, ensuring referrals are prioritised and distributed appropriately to meet clinical need

· Monitor team performance, service activity, and adherence to quality standards and policies

· Support recruitment, induction, and development of new team members, modelling the organisation’s values and culture

· Foster a supportive, cohesive team culture driven by compassion, accountability and inclusion

· Work collaboratively with the Head of Clinical Services to identify service gaps, pressures, risks, and staffing needs, proposing solutions and adjustments as required

Clinical Leadership

· Provide clinical leadership and guidance to ensure the delivery of high-quality, evidence-informed interventions

· Maintain a personal caseload of complex cases, modelling best practice and demonstrating clinical credibility

· Lead group peer supervision sessions and promote an environment of continual learning and professional growth

· Support risk assessment, management, and escalation processes, ensuring that safeguarding and ethical practice are consistently applied

· Offer consultation and advice to bereavement specialists, counsellors, volunteers on complex bereavement and trauma presentations

· Ensure staff receive appropriate clinical supervision in accordance with organisational guidelines

Service Delivery and Quality

· Oversee consistent delivery of individual, couple, group, and workshop bereavement support in line with agreed frameworks

· Ensure effective use of outcome measures and client feedback to assess impact, promote clinical reflection, and inform continuous improvement

· Contribute to the monitoring and auditing of service quality

· Contribute to the development and implementation of new models of care, services, resources, and practice improvement initiatives

· Support compliance with relevant legislation, safeguarding standards, and regulatory frameworks

 

Communication and Relationships

· Communicate effectively and sensitively within the organisation and with external professionals, including health and mental health services such as CMHTs and GPs

· Convey complex and emotionally sensitive information with clarity, empathy, and professionalism

· Manage interactions with individuals or groups who may be distressed or emotionally impacted by information shared

· Develop and maintain strong, positive working relationships with colleagues and peers to promote effective teamwork and collaboration

· Model organisational values and behaviours, demonstrating respect, compassion, and integrity in all communication and relationships

Knowledge, Training and Experience

· Undertake therapeutic assessments and interventions with adults in line with evidence-based and best practice approaches

· Complete comprehensive assessments, including risk assessments, and determine appropriate levels of intervention and response

· Ensure all practice meets professional standards and complies with relevant codes of conduct and national guidance

· Maintain up-to-date knowledge of current research, evidence-based practice, and developments in bereavement and trauma-informed care

· Engage in continuous professional development and maintain an active professional portfolio in line with professional body requirements

· Demonstrate knowledge and compliance with organisational policies, procedures, and safeguarding legislation, including Safeguarding Children and Adults and the Mental Capacity Act

· Provide guidance, supervision, and support to volunteers individually or in groups as required

Analytical and Judgement Skills

· Apply sound professional judgment and analytical skills to assess needs, plan interventions, and evaluate outcomes in accordance with best-practice frameworks

· Participate actively in team meetings to plan, review, and evaluate care strategies and approaches

· Ensure the accurate and timely recording of data and information to support monitoring, evaluation, and service development

· Contribute to the collection, analysis and reporting of outcome measures to support quality assurance, demonstrate

Person Specification

Education/Professional Qualification

Essential

· MA/MSc or Postgraduate Degree (minimum Level 6 or equivalent) in Counselling, Psychotherapy, Arts Therapy

· Registration with a professional body (ie. NCPS, HCPC, UKCP, BACP, BAAT, etc)

· Evidence of continuing professional development

· Training in safeguarding children and adults at risk (Level 3 minimum)

Desirable

· Additional training in clinical leadership

· Certificate/diploma in supervision

· Dual qualification (social work and counselling/psychotherapy)

· BACP accreditation or eligible for BACP accreditation

Skills and Experience

Essential

· Strong clinical leadership skills with the ability to support, motivate and develop others

· A strong understanding and knowledge of relevant psychological theories, therapeutic interventions, and models of grief work for adults, especially those bereaved of a child

· Able to make clear psychosocial assessments and managing complex emotional and mental health needs, risk, and safeguarding

· Evidence of working in a psychological framework with adults who have experienced common mental health problems (ie. anxiety and depression)

· Very strong assessment, formulation and planning skills within a therapeutic context

· Experience of triaging cases based on evidence and clinical need with the ability to make sound clinical judgements and risk assessments

· Significant experience of working therapeutically with adults who experience trauma and significant emotional distress

· Experience of using outcome measures, feedback tools and data to evaluate effectiveness and impact of interventions

· Ability to oversee operational delivery, managing clinical and management responsibilities

· Experience of safeguarding decision-making and managing complex cases involving risk

Desirable

· Experience in line management and clinical supervision within a therapeutic or mental health environment

 

Knowledge and Understanding

· In-depth understanding of the psychological impact of bereavement, trauma, and loss following the death of a child

· In-depth knowledge and understanding of relevant psychological theories, therapeutic interventions, and models of grief work

· Knowledge of therapeutic models and interventions relevant to adult trauma and grief

· Strong understanding of risk assessment and management, safeguarding legislation and frameworks and ethics in practice

· In-depth knowledge of evidence-based models of counselling and therapeutic interventions including creative and systemic approaches

· Proven ability to design, deliver and adapt psychological assessments and therapeutic interventions effectively through digital platforms, maintaining therapeutic alliance, safety, and impact when working remotely with adults

· Strong understanding of equality, diversity and inclusion relevant to bereavement and mental health

· Knowledge of service outcomes, quality standards, and measurement systems

Recruitment Timetable

Application deadline: 9th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Interviews

First Stage Screening Interviews

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

For further information please see the Recruitment Pack for this role.