Digital support officer jobs

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.

About the role

We’re looking for a motivated and committed public affairs manager to join the policy, evidence and influencing team. In this role, you’ll help deliver change for people affected by breast cancer by leading our public affairs work in the UK Parliament and across England. 

You’ll be responsible for developing and delivering a public affairs strategy to raise awareness of the critical issues for people affected by breast cancer. You’ll work with colleagues across the team and organisation to design influencing activities and events that deliver change. You’ll build strong relationships with parliamentarians and other public affairs stakeholders.

This role manages a public affairs officer. You’ll work closely with them to provide the secretariat for the All-Party Parliamentary Group on Breast Cancer.

About you

With experience of working in relevant public affairs roles to deliver significant change, you’ll be an excellent communicator, well-organised and able to work under pressure to tight deadlines. You’ll be confident working with a wide range of people and have experience of supervising or managing people. You’ll also have an excellent understanding of the policy and influencing landscape that Breast Cancer Now works in.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
 

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Monday 16 March 2026 9am

Interview date week commencing 23 March 2026

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Location: Hybrid working - Part London office-based (E14) and part home working. The post holder will work a minimum of one day a week in the office. 

Salary: £43,425 per annum

Hours: 35 hours per week 

Closing date: Tuesday 17 March 2026 

Interview date: Tuesday 24 March 2026 over video with a possible second stage in person on Friday 27 March 2026 

This is a permanent role. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for a Data and Insight Manager to help us build on this momentum. 

Data and Insights are core to our new and ambitious organisational strategy, enabling us to deliver meaningful, high-quality engagement with our audiences and maximise insight to drive impact as we work to find cures for type 1 diabetes (T1D) and support the community to live well until the day that cures are found. 

You’ll lead our data strategy, working collaboratively with teams across fundraising, marketing, digital, and supporter care, and ensuring we are making the most of our CRM, analytics, and automation tools to drive engagement and income. 

It's an exciting time - we want to make a step change in our approach to data to maximise value.If you bring high levels of experience in data management and database oversight, an ability to build reports and analysis to inform activity and a passion for embedding quality data governance, we'd love to hear from you.

This role presents a real opportunity to make your mark.Have you got the curiosity for data and to help us make an ambitious shift? If so, apply for this exciting role. 

Experience required 

You’ll have previous experience of: 

• Turning data into clear, actionable insights that drive business decisions. 
• Collaborating across teams to develop and embed insight into planning and delivery. 
• Using data to support delivery of supporter journeys and donor segmentation. 
• Improving data quality and reliability through cleansing and validation. 
• Ensuring strong data governance and GDPR compliance. 
• Managing a SQL database and supporting integrations. 
• Streamlining processes through automation tools like Power Automate. 

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 
• Flexible working and will consider compressed hours 
• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 
• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 
• Season ticket and cycle loan 
• Pension scheme 
• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 
• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Do you share our dream of a UK where poverty is a thing of the past?  

Founded in 2019, the Poverty Truth Network believes this can only happen when those most impacted by poverty are at the heart of the movement to end it. Our specific contribution brings together people experiencing poverty with those with responsibilities for alleviating it.

We are now recruiting for an Administrative Coordinator to join our team. 

This is a key enabling role within a small, relational and values-led organisation. The Administrative Coordinator will provide coordinating and administrative support across the Network, helping ensure smooth systems, high-quality financial administrative and shared working practices across a dispersed team. 

You will be a highly organised and dependable administrator, with experience supporting finance and digital systems, and a clear commitment to social justice and relational ways of working. 

Key tasks include:

• Coordinating meetings, events and trustee processes 

• Providing hands-on finance administration, including bookkeeping using Xero 

• Supporting digital systems, CRM and data stewardship 

• Maintaining accurate records and shared documentation 

• Contributing to consistent, relational and accountable ways of working across the Network 

This role involves working from home with some travel. 

We welcome applications from people with the necessary skills and experience from all walks of life, particularly those from communities underrepresented in the charity sector. 

How to apply 

To apply, please send your CV and a cover letter (maximum 2 sides of A4) explaining how your skills and experience match this role. Please include the names and contact details of two referees (at least one of whom knows you in a professional capacity). 

The application deadline is 23:30 on Wednesday 25th March.

Interviews will be held online on 1st and 2nd April.

Applications will only be considered from applicants who already have the right to work within the United Kingdom. 

Location: Hybrid working - Part London office-based (E14) and part home working. The post holder will work a minimum of one day a week in the office and will also attend events when required 

Salary: £31,800 per annum 

Hours: 35 hours per week 

Closing date: Tuesday 17 March 2026 at 10.00am 

Interview date: Wednesday 25 March 2026 on video on Teams. Please note that there may be a second stage in person on Friday 27 March.

This is a permanent role. 

Who we are looking for 

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for a Social Media and Content Officer to help us build on this momentum. 

We’re looking for someone who is excited by and passionate about all things social media. If you’re a person who possesses excellent content creation skills, a great understanding of social media platforms and trends, and think you know how to firmly ‘stop the scroll’ on our content, this is the role for you.

You’ll lead our social media presence, developing standout campaigns and content that inspire our communities, grow understanding of life with T1D, and build support for vital type 1 research. You’ll also be the friendly face of our team at community events - connecting with people, hearing their experiences, and capturing the vibrant, authentic content that brings our mission to life.

Always having an eye on fresh trends and emerging platforms, we’ll want you to help take our digital communications to the next level; seeking out new and innovative approaches while protecting and enhancing the Breakthrough T1D brand. You’ll be able to tell us what’s currently working for us online and how we can evolve, using your knowledge of best practice and keen ability to interpret platform analytics.

Experience required 

You’ll have previous experience of: 

• Working across multiple social media platforms and monitoring engagement e.g. Meta, LinkedIn, X 
• Producing audience-specific, engaging and shareable daily content in different formats 
• Training and supporting others to create and publish content
• Supporting and delivering unique and vibrant social media campaigns 
• Growing online social communities and rates of social media engagement 
• Interpreting social media analytics and providing insight on content performance ​

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 
• Flexible working and will consider compressed hours 
• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 
• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 
• Season ticket and cycle loan 
• Pension scheme 
• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 
• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

Our Time Charity is seeking an experienced Communications and Social Media Officer to strengthen our digital presence and amplify the voices of children affected by parental mental illness.

This role plays a central part in delivering our communications strategy by ensuring our message reaches families, professionals, funders and partners with clarity, creativity and purpose. You will manage our social media channels, develop engaging and accessible content, support campaign rollouts, and contribute to PR and stakeholder communications that challenge stigma and raise national awareness.

Working closely with the Communications Lead and the wider team, you’ll help shape and share stories that reflect lived experience, ensuring children feel seen, understood, and less alone, and that the wider system better understands the impact of parental mental health difficulties.

This role is ideal for someone with experience in communications, social media, or digital marketing within a charity or purpose-driven organisation who enjoys combining strategy with hands-on delivery, translating complex topics into compelling content, and using insights to grow reach and engagement.

To learn more about the role, responsibilities and how to apply, please download the full recruitment pack.

Are you ready to take on a key development role in a charity that is making a real difference? Southampton City Mission (SCM) is offering an exciting opportunity for a knowledgeable and proactive Communications Officer. Working alongside our senior staff team to deliver a dynamic external communications strategy, this is a new role with the opportunity to shape how the charity relates to partners, supporters and the general public across the city.

You will be responsible for delivering an effective communications plan that increases awareness and engages key audiences in the city, to strongly support SCM’s current projects. Developing compelling story telling pieces and creating content for our website and social media to showcase the organisation’s impact; we are looking for an individual who will drive forward change and quickly engage with key stakeholders and churches. Working alongside the CEO, Head of Operations and Project Managers, and playing a pivotal role in helping to equip churches to support and love those in need across our city, we are offering the opportunity for flexible, hybrid working for this role.

If you are a natural, experienced communicator and passionate about working for a faith-based charity that is growing and evolving, this is the perfect role for you. Your input will help drive change in both the charity and the city we serve.

Apply now. An application pack, including full job description and person specification, can be downloaded from our website.

The closing date for applications is 01 April 2026

SCM is committed to keeping children and adults at risk safe and to equal opportunities.

A DBS check will be required for this role and applicants must be able to demonstrate that they have the right to work in the UK.

TRC Sexual Abuse & Rape Support Greater Manchester is seeking an experienced and committed professional to join our team as our Services & Operations Manager.

Based across our sites in Trafford, you will provide clinical and operational oversight of TRC’s service areas (counselling, ISVA, helpline & digital, and Pathfinder) and provide direct day-to-day service management. You will lead on safeguarding, act as a line of support between the client-facing services and the CEO, line-manage our service coordinators, lead on triage meetings and coordinate TRC's centre.

This job would be ideal for someone who is passionate about supporting survivors of sexual violence, has line-management experience and has case management experience in a specialist support service.

Young Citizens is recruiting a Communications & Engagement Coordinator to join us in a hands‑on role at the heart of our mission to help young people become active, engaged and informed citizens. As part of our national charity's central team, you’ll deliver essential engagement campaigns and content that help us stand out to schools, communities, partners and the wider public.

Your Role's Purpose

This role brings together a varied mix of communications work, giving you the chance to shape how Young Citizens’ story is shared with schools, partners and the wider public. You’ll help bring our work to life through clear, engaging content and play a part in the moments that showcase our impact throughout the year. Working closely with colleagues across the charity, you’ll support campaigns, highlight powerful stories, and help ensure our communications feel purposeful and relevant.

Alongside managing content and channels, you’ll be high energy but organised in keeping our communications running smoothly behind the scenes, from responding to external enquiries to supporting events, maintaining our systems and assets, and helping programme teams refine materials and messages. It’s a role for someone who enjoys a fast-paced organisation with experience in ensuring strong execution of marketing and communications work alongside contributing to how we improve and strengthen processes.

In Year 1, your primary focus will be to: 

• Ensure development of high‑quality content and manage outputs across digital channels, from email blasts to LinkedIn campaigns
• Design targeted national campaigns that reach priority audiences, especially teachers and schools
• Help ensure our messaging is clear, consistent, and aligned with our mission and values
• Assist with the annual communications plan and organisation‑wide campaigns
• Support impact reporting and storytelling across platforms
• Provide communications and PR support to senior management for fundraising, events, and partnerships
• Contribute to the ongoing development of our communications approach across channels

Who we are looking for

This role is our primary communications role, working with our education and delivery managers to ensure great comms for the charity. It requires someone ready to own and lead this work understanding out to ensure good quality assurance processes but also strategic deployment of e-comms.

You should have around three or more years’ experience in communications, digital marketing, or a similar role, ready to lead a busy portfolio of work. 

We’re looking for someone who is:

• Creative and digitally apt, with experience producing engaging content and managing social media and main digital channels (website, key social media outlets and complex e-mail campaigns).
• A clear and adaptable communicator, familiar with writing for a range of external audiences and adapt to format and styles, presenting our work in a compelling format.
• Highly organised and dependable, comfortable managing multiple projects, meeting deadlines, and proactive in keeping things on track. 
• Insight‑driven and data confident, comfort sorting through analytics, CRMs and audience feedback to report outcomes, drive decisions and improve communications.
• Collaborative and relationship‑focused, able to work well with colleagues across teams and support shared goals and respond to the strategic objectives set by leadership.
• Attentive to detail and brand‑aware, ensuring consistency in tone, design and messaging across all materials.
• Motivated by our mission, with an interest in education, youth engagement, democracy, or helping young people develop key life skills.

Why join us?

• Make a real difference by helping deliver inspiring citizenship experiences to young people nationwide.
• Shape and strengthen the delivery of our flagship national programmes.
• Join a supportive, purpose‑driven team that values collaboration, flexibility, and doing great work together.
• Grow with us as we deliver our new three‑year strategy and embed smarter, stronger delivery processes.

If you're excited about making a tangible impact through high‑quality programme delivery, and want to contribute to a mission‑driven organisation, we’d love to hear from you.

A few useful notes to apply: 

• Please submit a covering letter of no more than two pages alongside your CV, outlining your interest in this role. Applications without a covering letter cannot be reviewed. 
• If you have any questions before applying, please contact our HR team.
• Only applications via Charity Job will be accepted.

For full details on the role, responsibilities, and our charity's work, see the job pack. 

The closing date for applications

The closing date for applications is 9am, Friday 13 March 2026. However, we start reviewing applications from Friday 28 February 2026 so early submission is strongly encouraged. Please note that if the role is still advertised, it means we have not yet made an appointment. We reserve the right to close the application process early if a suitable candidate is identified.

PMRGCAuk is a small national charity dedicated to supporting people affected by polymyalgia rheumatica (PMR) and giant cell arteritis (GCA). We have a big impact, supporting patients with our small staff team and with the help of a proactive team of volunteers and working closely with leading rheumatologists and researchers to improve diagnosis and treatment of these conditions. As we continue to grow, we are looking for a passionate and dynamic Fundraising Officer.

Key focus of the role

This is a newly created role designed to develop and support our fundraising activities, particularly in the areas of legacy fundraising and grants and trusts, as well as increasing our membership, working alongside our small team. We are a small charity with big ambitions and this role is designed to help us grow and become sustainable in the future.

Key Responsibilities

Legacies:

· To develop a comprehensive legacy fundraising strategy and workflow, in collaboration with the Director and the Fundraising Committee.

· To work with colleagues to raise the profile of legacy fundraising, including production of materials, social media content, website development, etc.

· Work across the charity to ensure legacies are integrated across relevant channels to reach key audiences

· Build a portfolio of case studies in conjunction with the Deputy Director to showcase how legacy giving has impacted the community

Trust and Grants

· Identify and research a pipeline of potential Trust and Grant funders to secure financial support for the charity

· Work with the Director, trustees and other colleagues to develop fundraising applications for new and existing projects

· Develop compelling funding applications with service-user insight to Trust and Grant funders

· Manage and track existing funding received and complete appropriate reporting protocols to the relevant funders

· Produce timely and engaging project reports to inspire future funders and clearly measure impact of any funding received.

Membership

· To develop a strategy to increase membership, including professional membership

· To increase membership, including professional membership in conjunction with the wider PMRGCA team of staff and volunteers

General

· To lead on the development and establishment of a ‘shop’ on our website to generate additional funds.

· Support with other fundraising initiatives within the organisation, for example, Marathon in a Month, Big Give.

· Achieve agreed income targets, with a focus on securing funding from Trusts and Grants, as well as an increase in legacy donations and increased membership

Who We're Looking For:

• A proactive self-starter with experience of legacy and trusts and grants fundraising
• Someone with experience of working in a small voluntary organisation who recognises the needs to be flexible and adaptable
• Someone with knowledge of the UK voluntary sector and a passion for improving health outcomes.
• A strong communicator with excellent writing, project management, and financial skills.
• Someone who is confident with IT systems

Part time – 22.5 hours per week (equivalent to 3 days)

Salary range £27,000-£30,000 FTE (pro-rata 0.6 £16,200- £18,000)

Fixed term contract – 2 years

Location: Home based with occasional travel to meetings in London

This is a fixed-term contract for a period of two years. The fixed-term nature of the post reflects the charity’s current operational and financial planning cycle. Any extension beyond this date will be at the charity’s discretion based on organisational need and affordability.

Closing date: 5th March 2026

Please apply by sending a copy of your CV and a cover letter (no more than 2 sides) outlining why you feel you would be the perfect fit for this role and what you could bring to the organization.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

Director of Services

Are you a strategic leader who builds strong teams and delivers services with real, measurable impact?

We’re looking for a Director of Services to lead and shape our national support and wellbeing offer at Cardiomyopathy UK.

And here’s the important bit..........You do not need to know anything about cardiomyopathy.

If you are an experienced senior leader with a track record of improving service quality, embedding outcome measurement and leading high performing teams, we want to hear from you.

About the role

This is a key Executive Leadership Team role, reporting to the Chief Executive. You will lead our Services Directorate and work closely with trustees and fellow directors to shape strategy, strengthen performance and ensure we can clearly evidence the difference we make.

Our services support people across the full life cycle of cardiomyopathy, from diagnosis through long term management and, where needed, palliative and end of life care. Your role will be to ensure that support is joined up, high quality, clinically safe and responsive to changing emotional, practical and clinical needs.

You will lead three managers across community engagement, wellbeing and nurse services. Your focus will be on building a confident, accountable and high performing leadership team with clear standards around quality, safeguarding and measurable outcomes.

A central part of the role is embedding robust outcome monitoring and quality assurance systems. We want to move beyond reporting activity and clearly demonstrate impact for beneficiaries, Trustees and funders.

You will also:

• Strengthen and evolve our mental health and wellbeing offer, including oversight of our Acceptance and Commitment Therapy programme
• Ensure strong clinical governance, safeguarding and information quality standards
• Develop and implement a clear performance and impact framework across all services
• Use data, insight and lived experience to inform continuous improvement
• Build strategic relationships with NHS partners and other organisations
• Drive innovation and scalable service models that extend national reach while remaining financially sustainable

Why join us?

Cardiomyopathy UK is the national charity for people affected by cardiomyopathy. We provide specialist nurse support, peer support, wellbeing services and trusted information to thousands of people each year.

We are ambitious about our future. We are committed to quality, accountability and continuous improvement. Most importantly, we are committed to ensuring that everyone affected by cardiomyopathy can live well with the condition.

We are a family friendly employer with flexible and hybrid working. We offer an enhanced Employee Assistance Programme, additional annual leave linked to length of service, and an extra special occasion day each year.

If you are excited by the opportunity to shape national services, build a strong team and ensure we can clearly demonstrate the impact of our work, we would love to hear from you.

Deadline: Friday 13th March 2026 at 11:30pm 

The Grants Officer is a new and integral role within Southwark Charities, created to support the growth and development of our grant-making activity. Working collaboratively with the charity’s Grants Manager, the successful candidate will play a central role in supporting the delivery of our grants programmes, at all stages of the grant-making process for community organisations and individuals, from application and assessment through to monitoring, reporting and relationship-building.

We are seeking an organised, proactive and detail-orientated individual, who is able to take the initiative, with experience of managing grants or comparable projects within the voluntary or public sector. The ideal candidate will demonstrate a strong alignment with our organisational values, excellent communication and administrative skills, and a solution-focused approach to their work.

This is a fantastic opportunity to join a small and committed team at an exciting time in the charity’s development. The role offers the chance to help shape new ways of working, contribute meaningfully to our impact, and make a real difference to the people of Southwark.

Location: St Mary Newington Close, Surrey Square, London, SE17 2LP until 2028, then Edward Edwards’ House, Nicholson Street, SE1 0XL.

The post will involve regular travel across Southwark for external meetings and events, including occasional evening and weekend working, and up to 2 days per week remote working.,

Contract: Permanent, full-time

Probation period: Six months

Reporting to: Grants Manager

Salary: £36,000-£38,000 p/a

Additional benefits: 25 days’ annual leave plus public holidays; 8% employer’s pension contribution; Death in Service benefit of 3x gross salary

Deadline for applications: Monday 16th March 2026, 9am

Location:  Hybrid working with a minimum of two days per week in our Aldgate, London office and remaining days working remotely / from home.

We’re looking for an enthusiastic and organised Individual Giving Officer to join our Supporter Giving & Legacies team. In this role, you’ll plan and deliver exciting marketing acquisition campaigns across multiple channels aiming to attract new supporters and drive long-term income for Asthma + Lung UK. Using data and supporter insights, you’ll see what’s working, experiment with new ideas aiming to make each campaign even better than the last.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

Working closely with the Individual Giving Manager (Acquisition), you’ll bring acquisition campaigns to life, recruiting new regular givers, lottery players, and one-off donors. You’ll also help design welcome journeys for new supporters, making sure they feel valued, informed, and connected from their very first interaction with us.

We’re looking for someone who is proactive, organised, and passionate about making a difference in the charity sector. If you have experience in fundraising or marketing whether across digital, telemarketing, or face-to-face and enjoy collaborating with agencies and internal teams, this is the role for you. With strong attention to detail and project management skills, you’ll confidently support on multiple campaigns, meet deadlines, and help deliver sector-leading acquisition activity that makes a real impact.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

Reporting to: Head of Communications & Individual Giving
Location: Hybrid, minimum 40% in office in Welwyn Garden City

Principal responsibilities and duties

Budget Management

• With the Head of Comms & Individual Giving, set annual budgets and programmes of activity, actively monitoring performance against these and adapting approach as necessary
• Plan, monitor and control expenditure as appropriate and manage income against set budget, KPIs; providing regular revised projections and narrative for the Senior Leadership Team and trustees as required
• Analyse individual giving performance, reporting as required and using the results to improve practice, including evaluation of cost effectiveness and sustainability

Communicating and building relationships

• Cultivate and steward meaningful relationships with individual donors to maintain their engagement and support and ensure a stable and growing donor base
• Create compelling fundraising materials and appeals targeted at individual donors
• Provide excellent donor stewardship through timely acknowledgement of gifts, personalised communication and recognition efforts.
• Develop and deliver a plan of regular communications for recurring givers and high-value donors
• Represent the charity at Willow or third-party events, to promote fundraising products and talk to potential supporters about ways they can get involved
• Manage relationships with suppliers, agencies and partners

Programme Development

• Conduct regular reviews of income streams and put recommendations into action
• Work with other members of the fundraising team to develop a successful stewardship programme across all supporter types
• Develop and execute strategies to solicit and secure donations from individual donors across various online and offline channels
• Promote and manage our in-memory products, enabling donors to remember their loved ones whilst supporting Willow
• Develop a regular giving programme, executing strategies to acquire, retain, and upgrade individual donors
• Grow our legacy programme and increase the number of people leaving a gift to Willow
• Develop our digital fundraising programme, bringing more supporters online

Data management

• Utilise the charity database (RE NXT) to track donor interactions, manage gift processing and generate reports for analysis and decision making
• Work with the Finance Team, Data & Insight Officer and Supporter Care Officer to ensure accurate data recording
• Use data to identify areas of prospective growth and build plans to deliver these
• Adopt a data-led fundraising approach, segmenting data and using supporter journeys to maintain engagement and speak to people about the right products for them
• Monitor donor attrition and implement measures to mitigate disengagement

Additional

• Build excellent working relationships with colleagues across the organisation, creating processes that support efficiencies and collaborative working
• Work with office volunteers to ensure administrative or support tasks are completed in a timely manner
• Keep up to date on developments and trends in fundraising and the charitable sector, and apply these learnings to improve our offering
• Keep up to date and comply with fundraising, GDPR and other relevant legislation,codes of practice and good standards
• Willingness to work flexibly with occasional work outside of core hours
• Undertake any other tasks as required in the interest of the charity

Person Specification

Experience

• Experience working in individual giving fundraising with an excellent working knowledge of donor recruitment, retention and development
• Experience of designing supporter journeys that engage, retain, and inspire donors
• Experience of preparing and managing annual plans and budgets
• Proven project management experience, including design, print and mailing processes
• Experience of working with a CRM system (we use RE NXT) and digital fundraising tools
• Experienced in using data and insight to inform decisions and optimise activity

Knowledge

• Knowledge of fundraising laws and regulations in relation to data protection and compliance
• Knowledge of the Fundraising Regulator and Institute of Fundraising Code of Practice

Skills

• Proven ability to write engaging copy and compelling fundraising asks for different audiences across varied communication channels
• Effective organisational skills and ability to manage time and prioritise work
• Ability to work quickly and accurately under pressure
• Analytical and able to adopt a data-led fundraising approach
• Excellent IT skills including use of a CRM database for both maintenance and interrogation purposes, including data segmentation and reporting

Personal qualities

• A pro-active, self-starter who is comfortable working alone but can also be a team player
• Motivated and target driven
• Personable with excellent ability to engage with supporters and stakeholders with diplomacy, discretion, tact and persuasiveness
• Ability to have a hands-on approach, adapting as necessary to carry out tasks

General

• Hybrid working, with a minimum of two days per week in the office in Welwyn Garden City
• 25 days annual leave, increasing with service, plus bank holidays and discretionary Christmas leave
• Holiday purchase scheme
• Stakeholder pension with matching contributions up to 5%
• Occupational sick pay
• Life Assurance cover of 3 x salary
• Flexible working patterns where appropriate for the role
• Employee Assistance Programme
• Access to financial advice and employee discounts

The British Dyslexia Association is a national charity representing the voice of people with dyslexia. We work to influence government, shift public understanding and drive change in education, employment, health and wider society.

We’re looking for a part‑time Public Affairs & Policy Manager to lead our policy and parliamentary engagement work. This is a varied and rewarding role where you’ll help shape our influencing strategy, strengthen our relationships across Westminster and Whitehall, and ensure lived experience sits at the heart of our policy positions.

Although the role is broad and varied, you won’t be expected to manage everything all at the same time. A clear set of priorities will be agreed with the senior leadership team.

 Key responsibilities:

• Lead our parliamentary engagement strategy and political influencing.
• Build relationships with MPs, Peers, Ministers, advisers and key civil servants.
• Monitor parliamentary activity, policy developments and emerging issues.
• Prepare policy briefings, consultation responses and evidence‑based reports.
• Support our presence at political events, conferences and roundtables.
• Represent the BDA in meetings and sector forums.
• Work with colleagues, researchers and people with lived experience to shape strong, accessible policy positions.

What we’re looking for:

• Experience in public affairs, parliamentary engagement or policy influencing.
• Good understanding of UK Parliamentary and government processes.
• Proven ability to shape policy or achieve change within public bodies.
• Excellent communication skills and confidence building relationships at senior levels.
• Strong organisation, political awareness and a collaborative approach.
• Passion for improving outcomes for dyslexic people.

Flexible & family‑friendly working

We are a family‑friendly employer and welcome different working patterns, including the option to spread hours across the week. We encourage candidates to tell us what works for them.

Why join us? 

This is your chance to make a real difference by shaping policy, influencing decision-makers, and helping create a society where dyslexic people can thrive. You’ll work in a collaborative, supportive environment with colleagues who share your passion for positive change. 

Please view the job description for full details about the role, responsibilities, and person specification before applying. 

Closing date: 23 March 2026. We reserve the right to close the vacancy early if a high volume of applications is received, so we encourage you to apply early. 

Use of AI in applications 
We value the unique experience and perspective each candidate brings. While we understand that AI tools can be helpful in drafting applications, they can sometimes result in responses that feel generic or impersonal. This makes it harder for us to get a true sense of you. 

To help your application stand out, we encourage you to write your responses in your own words. If you do use AI tools to support your writing, please treat the generated content as a starting point rather than a final answer. Make sure your application genuinely reflects your experience and voice.