BACKGROUND
Over the past 90 years, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. The IRC is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster.
The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. The IRC UK has been delivering Resettlement Asylum and Integration (RAI) programmes in the UK since 2021, working in partnership with local councils, providing integration support to resettled refugees across England.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
The Client Voice Officer will support RAI UK’s client engagement and participation agenda, ensuring that refugees and people seeking asylum meaningfully influence programme design, delivery, advocacy, and strategy.
The role will implement client voice related projects and strengthen RAI UK’s client voice systems, including structured feedback mechanisms and the Client Advisory Board (CAB).
The role will support the development of client-led research and evidence generation initiatives to inform programmes and policy positions. The role will also build relationships with migrant-led and grassroots organisations to ensure lived experience meaningfully shapes services, advocacy priorities, and external engagement. This role centres direct lived experience of forced displacement as a form of expertise.
Key Working Relationships:
The postholder will report to the Integration Lead Advisor and work in close collaboration with the Head of Programmes, RAI Director, Programme Managers, Senior Programme Development Advisor, Senior Monitoring, Evaluation and Learning Officer, Senior Programme and Awards Officer, Advocacy and Policy Managers, Communication team and other IRC UK teams.
Scope and Authority
National remit across all RAI UK programmes.
Functional leadership for client voice and engagement across teams.
Matrix working with Programme Managers, Advocacy Manager, M&E colleagues, and the Technical Unit.
Coordination of project delivery staff on the Pinterest project (without formal line management responsibility).
Key Accountabilities
Project Coordination
· Work in collaboration with the Senior Community Engagement and Volunteer Officer to coordinate a new psychosocial education and photography programme for refugee young people (aged 16–19).
· Support the delivery and facilitation of this programme as required.
· Develop the participant outreach plan and support the day-to-day communication with the participants of the project in coordination with the session facilitators.
· Work in collaboration with the Integration Lead Advisor, Technical Advisor for Women and Child Protection and other relevant programme colleagues to ensure that the project curriculum is adapted and delivered to be contextually appropriate, developmentally suitable, and aligned with RAI UK technical standards, with an emphasis on ensuring client voice is strengthened through a person-centred and strengths-based approach.
· Work with the Safeguarding Advisor to ensure full compliance with safeguarding, consent, data protection, and ethical storytelling requirements throughout project delivery.
· Work in collaboration with the Senior Community Engagement and Volunteer Officer and clients to co-create and coordinate two dissemination events showcasing youth photography and lived experience outputs.
· Ensure robust monitoring of outcomes and timely, high-quality donor reporting in line with IRC and funder requirements.
Community Engagement
· Strengthen and coordinate the Community Advisory Board (CAB).
· Provide support and training to CAB members, including organising external trainings as needed.
· Undertake associated administrative and coordination responsibilities related to client, community and CAB work, including meeting organisation, coordination and record-keeping of travel and expenses logistics, documentation including sensitive data management cross-departmentally including facilitation of DBS checks, client communication, and tracking actions to ensure accountability and follow-through.
· Proactively engage migrant-led and grassroots organisations to share best practices.
· Collaborate with the Monitoring, Evaluation and Learning team to track quantitative outputs and qualitative outcomes of engagement with community, clients and CAB.
· Ensure engagement approaches are accessible and inclusive to reduce barriers to participation.
Client Voice to strengthen Programme Development and Internal Learning
· Develop and implement a Client Voice framework for RAI UK to embed participatory approaches into every stage of programming from design to delivery.
· Embed client voice into early stages of programming, including needs assessments, service design, and proposals.
· Work alongside colleagues to embed client voice and continuously improve participatory engagement approaches across RAI UK programme delivery.
· Contribute to internal and donor monitoring, evaluation and reporting requirements.
· Collaborate with the MEL team to design tools to capture client voice in our programming and to measure client influence and participation.
· Pilot innovative approaches and build RAI UK evidence base on client and community participatory engagement.
· Contribute to IRC global client & community engagement communities of practice.
· Support delivery of RAI UK capacity building work, delivering trainings as requested to ensure client and community voice is represented, such as Healing Spaces trainings or employer engagement sessions.
External Communications and Advocacy
· Summarise client and CAB insights into briefings to be used in RAI and cross-departmentally, including by Senior Management Team and IRC UK Board of Trustees.
· Collaborate with Advocacy Manager and Policy Manager to reflect and include client and CAB insights and experiences into policy and advocacy calls for action.
· Support initiatives equipping refugees to share lived experiences in collaboration with Communications team, promoting trauma-informed ethical storytelling aligned with safeguarding principles.
PERSON SPECIFICATION
· Solid experience working with refugees or migrant communities.
· Experience working with young people, including on wellbeing or psychosocial topics.
· Experience facilitating participatory engagement methods.
· Strong safeguarding knowledge and trauma-informed practice.
· Excellent communication and organisational skills.
· Commitment to refugee rights and GEDI principles.
· Experience supporting advocacy initiatives.
· Experience with monitoring and evaluation systems.
· Lived experience of forced displacement/ the UK asylum system is recognised as valuable expertise and will be considered alongside professional experience.
The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster.



The client requests no contact from agencies or media sales.
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us:
At Future CFO, we're committed to excellence in financial consulting, offering bespoke solutions to our clients who are predominantly in the not for profit and social impact space. As a forward-thinking organization, we're looking for a dynamic Finance Manager to join our senior management team. The Finance Manager will be responsible for overseeing all financial aspects of Future CFO clients. This includes financial planning, budgeting, reporting, analysis, strategic decision-making and donor reporting. The Finance Manager is responsible for managing, supervising, and directing financial activities that our charity clients buy into. Other duties include strategic support and advisory to the management personnel and their Board members ensuring finances are used beneficially, developing the financial strategy, assessing investments, and ensuring legal and regulatory compliance.
The ideal candidate will have Non Profit and NGO experience and possess a blend of strong financial accounting skills and the ability to manage complex month-end processes across clients that are based globally. The individual will possess excellent communication abilities to liaise effectively with various teams and clients. They will be confident and a self-starter with excellent people skills, possess a passion for growth and create a powerful and connected team culture.
Before you apply
We’d encourage you to take a good look through the role responsibilities and person specification before applying. This is a broad and impactful role, so we’re looking for someone who can demonstrate strong experience across many of these areas and make sure your application brings this to life. We are also open to considering contractors with equivalent experience.
Please note that this role will primarily involve working with a client based in the United States. As such, candidates must be comfortable accommodating time zone differences and working flexible hours where required to support client needs.
Key Responsibilities
Financial Planning, Budgeting & Forecasting
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Lead the annual budgeting process across all programmes and country offices, ensuring alignment with organisational strategy and funding requirements
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Develop and maintain robust financial models, including forecasts and scenario planning
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Produce regular forecasts (income, expenditure, and cash flow), highlighting risks and opportunities
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Partner with budget holders to ensure accountability and ownership of financial plans
Management Reporting & Financial Performance
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Oversee the preparation of timely and accurate monthly management accounts
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Deliver clear variance analysis with meaningful insights for decision-making
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Develop and enhance management reporting to improve visibility across programmes, grants, and geographies
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Present financial performance to senior leadership and non-finance stakeholders in an accessible way
Financial Accounting, Month-End & Audit
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Oversee and ensure timely and accurate month-end and year-end close processes
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Maintain integrity of the general ledger, including review of journals, accruals, and prepayments
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Ensure all balance sheet accounts are reconciled regularly and supported by appropriate documentation
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Lead the year-end audit process, acting as the primary point of contact for external auditors
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Prepare statutory accounts and ensure compliance with relevant accounting standards and local regulations
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Continuously improve financial processes, controls, and systems
Reserves & Cash Flow Management
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Support the development and management of organisational reserves in line with policy and strategic objectives
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Monitor and manage cash flow across entities, ensuring sufficient liquidity at all times
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Identify financial risks and propose mitigation strategies, particularly in relation to funding gaps
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Provide recommendations on reserves utilisation and financial sustainability
Grant & Donor Financial Management
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Oversee financial management of grants, ensuring budgets are accurate, compliant, and aligned with donor requirements
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Support proposal budgeting in collaboration with fundraising and programme teams
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Ensure timely and accurate donor financial reporting, including variance analysis and narrative explanations
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Maintain strong oversight of grant spend, ensuring compliance with funding agreements
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Act as a key finance business partner to programme teams on grant delivery
Financial Governance & Controls
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Ensure strong financial controls and compliance with internal policies and external regulations
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Support organisational audits and ensure audit readiness across all funding streams
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Maintain and improve financial policies, procedures, and systems
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Promote best practice in financial management across country teams
Strategic Finance & Business Partnering
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Act as a strategic finance partner to country directors and senior leadership
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Provide financial insight to support organisational strategy and growth
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Strengthen financial processes, tools, and reporting in a complex, multi-entity environment
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Build financial capability across non-finance teams
Candidate Profile
Qualifications & Experience
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Fully qualified accountant (e.g. ACA, ACCA, CIMA or equivalent)
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Minimum 5-6 years experience in a senior finance role, ideally within the non-profit, international development, or grant-funded sector
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Proven experience managing budgeting, forecasting, and financial planning processes
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Strong experience of grant and donor financial management and reporting
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Experience leading month-end and year-end processes, including external audits
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Experience working across multiple entities, countries, or complex organisational structures is highly desirable
Technical Skills & Knowledge
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Strong understanding of financial accounting principles and controls
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Excellent financial modelling, budgeting, and forecasting skills
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Ability to interpret and present complex financial data clearly to non-finance stakeholders
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Knowledge of donor compliance requirements and restricted funding environments
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Experience with finance systems and advanced Excel (or equivalent tools i.e. quickbooks, xero, etc.)
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Strong understanding of cash flow management and reserves planning
Leadership & Business Partnering
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Proven ability to act as a strategic finance partner to senior stakeholders
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Experience working collaboratively with non-finance teams (e.g. programmes, fundraising, operations)
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Ability to influence decision-making through clear financial insight
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Proactive and solutions-oriented, with the confidence to challenge where appropriate
Personal Attributes
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High level of integrity and accountability
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Strong attention to detail with the ability to see the bigger picture
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Excellent organisational skills and ability to manage competing priorities
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Strong communication skills, both written and verbal
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Adaptable and comfortable working in a fast-paced, evolving environment
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A collaborative and supportive team player with a hands-on approach
Desirable
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Experience in a multi-country or decentralised organisation
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Experience working with outsourced finance providers or shared service models
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Familiarity with international compliance, local regulations, and different accounting frameworks
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Interest in or commitment to the organisation’s mission and impact
What We Offer
Purpose & Impact
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The opportunity to play a key role in a mission-driven organisation, contributing to meaningful and measurable impact
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A chance to shape and strengthen financial strategy in a growing, international environment
Professional Growth & Influence
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A highly visible role with exposure to senior leadership and strategic decision-making
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Opportunity to lead and improve financial systems, processes, and ways of working
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Scope to develop and broaden your experience in a complex, multi-country, grant-funded environment
Compensation & Benefits
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Competitive salary
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Pension contribution for permanent staff and FTC
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Annual leave for permanent staff and FTC
Flexibility & Work Environment
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Flexible and hybrid working arrangements
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A supportive and collaborative team culture
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Commitment to work-life balance
Wellbeing & Culture
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A values-driven organisation with a strong sense of purpose
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Inclusive and diverse working environment
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Employee wellbeing initiatives and support
International Exposure
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Opportunity to work with colleagues across multiple countries and cultures
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Involvement in international programmes and funding landscapes
The client requests no contact from agencies or media sales.