Senior Service Designer
Location: remote. This role can be based at any of Barnardo's national offices. Regular local and national travel will be required.
Help us design services that transform childhoods
At Barnardo's, we believe every child deserves a safe, happy and hopeful future. For over 150 years, we've been innovating to improve the lives of children, young people and families across the UK. Today, we run more than 800 services and are committed to making them excellent, inclusive and designed with the children, young people and families who use them.
As a senior member of the Service Design team, you will play a vital role in applying service design methods to deliver measurable improvements in service quality, efficiency, value and outcomes for children, young people and families.
We are continuing to strengthen how we design and improve services across Barnardo's, working across a complex and evolving portfolio that spans children's services, digital delivery and business development.
This role offers the opportunity to shape not only individual services, but how service design is used to support decision-making, prioritisation and innovation across the organisation.
This is a hands-on role as well as a strategic one – you'll be actively designing, prototyping and iterating services as well as shaping direction and decision-making.
As a Senior Service Designer, you will:
- Work across a portfolio of projects, balancing priorities and adapting to changing organisational needs
- Contribute to service development and proposals, working with business development colleagues to shape service models
- Influence decision-making and prioritisation, using evidence and insight to guide direction
- Identify opportunities to improve services in ways that deliver better outcomes, greater efficiency and value for money
- Lead the end-to-end design of services in complex environments, shaping user-centred, evidence-based solutions that respond to organisational priorities, and creating service maps, blueprints, prototypes and other design artefacts to bring ideas to life
- Test and iterate service concepts in response to feedback and learning, refining solutions to improve outcomes
- Ensure services are coherent and integrated across online and offline channels
- Work across functions including business development, digital, finance, operations, research and policy to engage stakeholders and support organisational change
- Mentor and support colleagues – developing confidence and skills, with the potential to provide line management support to junior designers where appropriate
- Develop practice and contribute to standards, frameworks and reusable design patterns
- Share learning internally and externally, contributing to professional communities of practice and helping raise the profile of service design at Barnardo's
This is a varied, hands-on and project-focused role that allows for autonomy, creativity and real impact. You'll be part of a warm, committed team that shares learning, supports wellbeing, and is united in a clear mission: designing for better outcomes for children and families.
You'll work with a high degree of autonomy, navigating complexity and ambiguity, delivering tangible improvements to services and contributing to a growing and evolving design practice.
What We're Looking For
We're looking for a Senior Service Designer who can:
- Work autonomously to lead the design of complex services
- Manage competing priorities effectively across projects, balancing time, focus and trade-offs
- Influence stakeholders and support organisational change beyond immediate project teams, communicating design decisions and complex ideas clearly to a range of audiences
- Understand how services operate within wider organisational systems, and use this to inform decision-making and support effective change
- Confidently use a range of evidence, including user research, service data and performance insights, to inform decisions and guide direction
- Conduct in-depth user research to generate actionable insights and guide decision-making
- Create and iterate prototypes and other design artefacts
- Integrate offline and online service delivery into coherent end-to-end services
- Design and facilitate collaborative workshops with a range of stakeholders and partners
- Evaluate and evidence the impact of service design work
Previous experience in children's services, health, education or related public/third sector contexts is desirable – but if you bring transferable skills, we want to hear from you.
What You'll Get in Return
- 26 days annual leave (rising with service) plus bank holidays
- Access to the Barnardo's pension scheme
- Flexible working and hybrid/remote options
- Wellbeing initiatives and Employee Assistance Programme
- Regular supervision and career development opportunities
- The opportunity to shape how service design is used across a national organisation
- The chance to work on services that support children, young people and families across the UK.
Inclusion and Belonging
We are committed to building a diverse workforce. We particularly welcome applications from disabled candidates, LGBTQ+ people, people from racially minoritised communities, and those with care experience. If there's anything we can do to support you through the application process, please let us know.
Ready to Apply?
Together, we can change childhoods and change lives.
When completing your application please refer to your skills knowledge and experience in relation to the Person Specification and Job Description.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Global Programs Events and Project Coordinator
Job Overall goal: Support the delivery of global events and the creation of a range of content, ensuring both align with the charity’s objectives, including activities designed for a global audience.
Job Location: Remote working, with the ability to attend on-site meetings in Milton Keynes (MK19) ideally once a month.
Hours: This is a full-time position (37.5 hours per week, Monday to Friday) offered on a 12-month fixed-term contract.
Overview
The Maclellan Giving Together Foundation (MGTF) is a UK Christian charity connected to the longstanding international Maclellan Foundation, who describe their focus as: “establishing and strengthening the local church, promoting discipleship and leadership development, sparking community transformation, promoting the power of prayer, advocating for generosity, and increasing access to Scripture”. Based in the UK, MGTF rolls out key global initiatives that focus on equipping local Christian ministries and releasing local resources to foster sustainable Kingdom growth. These include Learning Communities, retreats, collaborative giving evenings and other resources.
This is an exciting opportunity for someone highly organised, eager to learn event production management, with a specialist interest in content creation for web, print, design, or moving image. They should be detail-oriented, quality-focused, and passionate about seeing the Kingdom flourish globally.
Job summary
We are seeking a highly organised and proactive individual to join our team. This role focuses on supporting the administration and delivery of events, ensuring smooth coordination, logistics, and a high-quality participant experience. It also includes stakeholder management, maintaining clear communication and strong relationships with attendees, partners, and internal teams. In addition, the role contributes to content development (both print and digital), and supports the contextualisation and translation of resources for global audiences.
Key Responsibilities:
Event Planning and Support
- Assist in the planning, coordination, and delivery of event logistics.
- Liaise with stakeholders, including vendors, venues, and service providers, to ensure high-quality event delivery.
- Manage delegate booking systems, taking ownership for providing prompt and professional support to attendees and stakeholders via phone, messaging and email, and delivering excellent delegate care throughout events.
- Maintain and regularly update registration systems and databases, ensuring high levels of accuracy and data integrity.
- Provide on-site event support, including set-up and liaising with AV and logistics teams to ensure smooth execution.
- Support campaign and project planning, including tracking content-related budgets for approval.
- Maintain and update event timelines and the global content calendar, ensuring progress is accurately reflected.
- Assist in the planning and delivery of special event elements (e.g. consultancy clinics).
- Monitor and track project costs, ensuring value for money.
- Process and input event-related receipts and expenses, supporting accurate and timely monthly accounting.
- Use initiative to flag any risks to project delivery, supporting timely resolution.
- Support wider projects across programmes and charity operations as required.
Communication & Content Delivery
- Assist in the creation of event materials, including digital resources, workbooks, email campaigns, websites, and related content.
- Provide administrative and practical support to event personnel in global locations as they deliver our programs.
- Assist in repurposing content into multiple formats to support wider reach and usability.
- Support the preparation and distribution of monthly comms emails.
- Assist with proofreading and formatting event content.
- Support the development and maintenance of an online training portal for specific programs.
- Follow established brand guidelines to maintain consistency in tone, messaging, and visual identity across all content.
Cultural Adaptation & Coordination
- Assist with the localisation of content to ensure materials are culturally appropriate, assisting communication with translators and stakeholders to help adapt resources for different cultural contexts.
Evaluation & Reporting
- Assist in tracking the performance of content and programs through data collection, feedback, and engagement analytics to support evaluation of effectiveness.
- Support the preparation of content and project reports, including metrics and evidence required for various audiences.
General & Organisational
- Actively contribute to team meetings, planning sessions, and creative brainstorming.
- Occasional evening and weekend work and travel may be required for event support.
- Any other duties as required.
Occupational Requirement
The candidate must have an active Christian faith. By virtue of the job’s involvement in faith-sensitive work under Schedule 9 of the Equality Act 2010, the post-holder must be an active Christian with a genuine personal faith in Jesus, grounded in Scripture and reflected in their everyday life.
Experience (Essential):
- Have experience in a church/charity or professional environment.
- Strong understanding of and commitment to the Foundation’s mission, with an understanding of the Church scene.
- A genuine passion for advancing the gospel through the global Church, with a commitment to supporting both Christian givers and churches and charities.
- The ability to manage multiple tasks and deadlines simultaneously.
- High attention to detail and accurate.
- Highly administrative and customer service focused.
- Demonstrated creativity and the ability to translate ideas visually, demonstrated via portfolios, academic work, or volunteer projects.
- Ability to work collaboratively in a team environment, with strong interpersonal skills.
- Professional in appearance and a desire to constantly improve and grow.
- Willingness to be flexible in working hours with occasional travel and overnight stays.
Experience (Desirable but not required):
- Some experience supporting events.
- Administrative and customer service experience.
- Some experience producing content creation across print and digital formats.
- Additional language.
- Experience using design software e.g. Adobe and Canva.
Qualifications:
- Education: Bachelor's degree preferred or equivalent experience (Essential). We welcome applications from graduates who are eager to learn and develop in the role.
- Technical Skills: Familiarity with content creation software, CRM systems, and email marketing software (Desirable).
Benefits
- This is a full-time position (Monday-Friday)
- Start as soon as possible.
- This role is offered on a 12-month fixed-term contract, with the potential to become permanent subject to performance and business needs.
- Salary £27K-£30k depending on previous experience.
- Holiday entitlement is 20 days pro rata, per annum (plus bank and statutory holidays and 3 days Christmas closing).
- Pension contributions via auto-enrolment to NEST.
- Faith-based culture: Supportive Christian workplace with prayer, devotions, and spiritual development.
If you’re interested in applying, please include your CV and two references, one of which must be a current or previous employer. In addition, please provide a cover letter (no more than 1 page) detailing what interests you about the role and your suitability, along with a separate statement of faith (no more than 1 page
The client requests no contact from agencies or media sales.