Fundraising administration officer jobs in Bristol, city of bristol
The Data Management and Insight Officer will support the day-to-day management of White Ribbon’s data systems, including CRM (Zoho Bigin) and email marketing processes, website data capture, reporting and audience journeys. The role will help ensure that data is accurate, joined up, compliant and useful, enabling teams across the organisation to better understand audiences, improve engagement, evidence impact and make informed decisions.
Key responsibilities
Data management and quality
- Manage and maintain organisational data, ensuring records are accurate, consistent, up to date and fit for purpose.
- Carry out regular data cleaning, including removing duplicates and improving the quality and completeness of records.
- Help to develop and embed clear processes for data entry, data storage, data management and reporting.
- Support colleagues to use agreed systems, templates and processes consistently.
- Identify gaps, issues or risks in current data processes and recommend practical improvements.
- Ensure that personal and sensitive data is handled securely and in line with GDPR, confidentiality requirements and internal policies.
CRM, systems and data flows
- Carry out he day-to-day management and development of White Ribbon’s CRM system, currently Zoho Bigin and any future CRM platforms.
- Map and monitor key data flows between systems, including Zoho Bigin, Mailchimp, Squarespace and other relevant platforms.
- Ensure that data pathways between systems are working effectively, including between Zoho Bigin and Mailchimp.
- Work with colleagues to improve how data is captured, stored, transferred and reported across platforms.
- Support the management of mailing lists, audience records, campaign data and supporter information.
- Work with system providers or external support where required to resolve issues and improve processes.
Email marketing, audience journeys and segmentation
- Support the management of audience journeys, working with relevant teams to ensure the right emails are going out to the right audiences at the right time.
- Help to ensure that data is collected consistently through audience journeys, forms, campaigns and website activity.
- Support colleagues to understand and improve audience segmentation, including Ambassadors, Champions, Accredited Organisations, supporters, partners and other key audiences.
- Use data to help identify trends, engagement patterns, gaps and opportunities across different audience groups.
- Support the use of Mailchimp or other mailing systems, including audience management, reporting and data quality.
Website and Promise page administration
- Administer and support the data processes linked to the White Ribbon Promise page on the website.
- Ensure that Promise data is captured, stored, monitored and reported accurately.
- Work with the Communications Manager and relevant colleagues to improve the Promise user journey and related data collection.
- Support reporting on Promise activity, website forms and other key digital engagement points.
Reporting, insight and analytics
- Produce regular reports and dashboards for trustees, managers and staff.
- Run reports that support organisational planning, communications, fundraising, campaigns, accreditation, training and engagement activity.
- Use data to identify trends, risks, gaps and opportunities.
- Present findings clearly and accessibly for colleagues with different levels of confidence using data.
- Analyse CRM and enquiry data to identify trends, conversion rates, pipeline performance and opportunities to improve engagement.
- Support the use of Google Analytics to understand website performance, audience behaviour and campaign effectiveness.
- Help colleagues use data to make informed decisions and improve activity across the organisation.
Surveys, monitoring and evaluation
- Support the development of practical monitoring and evaluation systems across the organisation.
- Help to collect, collate, analyse and interpret survey data, including surveys for Ambassadors, Champions and other key audiences.
- Draw out clear findings and recommendations from survey data and feedback.
- Support the collection of evidence, statistics, case studies and learning for reports, funders, trustees and organisational planning.
- Help White Ribbon better understand the impact and reach of its work through clear, consistent and meaningful data.
Organisational support
- Work collaboratively with colleagues across the organisation to understand their data needs and support better use of systems.
- Provide guidance and support to staff on data processes, reporting and audience management.
- Contribute to a culture where data is used confidently, ethically and effectively.
- Keep up to date with relevant developments in CRM, data management, charity insight, digital analytics and data protection.
- Undertake any other duties reasonably required by the Communications Manager that are consistent with the level and purpose of the role.
Note: this is a new role and the job description may change as the role develops.
The client requests no contact from agencies or media sales.
Thank you!
Bowel Research UK is looking for a permanent Research and Grants Manager to coordinate and evaluate the management of the charity’s research activities. This role covers all aspects of pre- and post-award research management, impact reporting, grant finance management and governance, co-ordination of the Charity’s scientific committees and shaping external scientific communications to supporters and other stakeholders. Additionally, you will foster and maintain strong relationships with researchers, serving as the primary point of contact for engaging with the research community.
Bowel Research UK are bringing this permanent role following time spent with an interim postholder in position to create a solid foundation and understanding of what the role needs.
This is an opportunity to work with the UK’s leading specialist bowel cancer and bowel disease research charity. Bowel Research UK believe that a cure for bowel cancer and effective treatments to mitigate, or entirely eradicate, other bowel diseases is possible – but only if vital research is funded and investment made into the scientific and medical communities today, to see the benefits tomorrow.
Bowel Research UK are a flexible employer, for this post they are looking for someone to be comfortable with joining the team in the London office once a month. If the post holder would prefer to work more regularly from an office base, the charity has office space at Royal College of Surgeons in central London. Most team members work from here on Tuesdays and Thursdays.
For further information and to apply please follow the guidance in the Candidate Pack to arrange a conversation about your suitability for the role and next steps.
Closing date: midnight Wednesday 22nd July
The selection process will involve a two-stage interview process.
Thank you!
Job Purpose
To provide a physiotherapy service as part of a multi-disciplinary team, on a part-time basis
Key Working Relationships
Physiotherapists are self-employed contractors and report to the Clinical Lead.
Other key working relationships:
- Other physiotherapists within the team
- Other members of the services team
- Action for M.E. colleagues
Job Description
Key duties
- Respond to physiotherapy referrals
- Carry out assessments, provide advice and recommend interventions to manage the symptoms in patients with M.E./C.F.S. and related conditions, working with a whole person approach, and involving family/carers where appropriate
- Provide written reports for the person with M.E. and others involved in their care with consent of the patient
- Participate in clinical team meetings at least once a quarter (approximately 1 hour)
- Participate in quarterly physiotherapy team meetings (approximately 1 hour)
Key Tasks
- Arrange and undertake consultations in the most appropriate manner for the patient - remotely by either telephone, Zoom or email.
- Record consultation details (date, length of consultation, charge) on Action for M.E.’s internal tracker for invoicing purposes
- Consider choices and in collaboration with the person with M.E., agree attainable and realistic goals, however small, during assessment
- Offer a selection of gentle progressive interventions to facilitate an improvement in their quality of life
- Offer follow-up consultations with patients by phone, Zoom or email
- Raise any safeguarding concerns to appropriate colleagues.
Working Practices
- Seek to reduce fear associated with the illness and to create an environment for healing
- Offer clear and consistent information and advice to people with M.E. and their family/carers
- Work within Action for M.E. policies ensuring privacy and dignity.
Person Specification
Qualifications/Key requirements
- Must be registered HCPC
- Must be registered with Chartered Society of Physiotherapy or other professional body which can provide PLI
- Up to date professional indemnity insurance
- Safeguarding training to Level 3
- Eligible to work in the UK
Experience and Knowledge
May be varied but would typically include:
- Several years of post-graduate work experience in different aspects of the profession
- Familiarity with the NICE Guideline for the management of M.E. (2021)
- Experience in the management of long-term conditions
- Experience in the management of chronic pain and its impact on the quality of life
- Working in a multi-disciplinary team
Skills and Behaviours
- Excellent communication skills, in both active listening and careful word usage
- Proficient with Microsoft Office (including Word, Excel, Outlook, Teams) and the ability to quickly learn relevant bespoke software systems
Attitudes
- Understanding that ME/CFS is a complex biomedical condition
- A desire to help people holistically to manage their ME/CFS
- A willingness to think outside established protocols
Registered Charity
21 - 50
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.