Role Purpose
This new role within the Advice & Training team will support the development, coordination, and growth of the organisation’s training provision. We are proud to be a respected and trusted source of information for our members and international students, and the work undertaken by this role will seek to strengthen these relationships.
You will be responsible for the recruitment and administration of freelance trainers to work alongside the Advice & Training team in developing and delivering world-class training. You will play a key role in identifying trends in the needs of our membership and international students, contributing to the direction and growth of our training output. You should be able to convey UKCISA’s values and methods to potential freelance trainers and embed processes to ensure quality assurance of any training output.
Engaging with diverse stakeholders, negotiation, and being able to represent UKCISA with integrity and passion should be in your repertoire of excellent communication skills. You are confident in your administrative skills and will lead on writing and standardising contracts for and establishing workflows for new freelance trainers. The role will involve different strands of work, and so you will be required to balance concurrent tasks confidently, seeking advice and guidance where needed. You will work towards and seek to surpass targets and be willing to proactively assess and review those targets as you progress in the role. You will have an initiative-taking approach and make recommendations for the direction of targets and key performance indicators to the Advice Officer and Training Lead as you progress in the role.
In your first few months, you will have:
- Developed good working relationships with UKCISA’s wider team.
- Analysed our current training offer and begun to identify opportunities for growth.
- Begun to identify and recruit freelance trainers.
- Scoped out how quality assurance processes between freelance trainers and the Advice & Training team can be implemented.
Core responsibilities
Training recruitment and administration
- Recruitment of freelance trainers to broaden the capacity of UKCISA’s training provision.
- Writing, standardising, and administering, standardising contracts for freelance training staff in conjunction with Finance and HR.
- Liaison with the Finance team to standardise invoicing procedures for freelance training staff.
- Key liaison point between existing and new freelance trainers and UKCISA staff.
Analysis and trend mapping
- Seek to identify gaps in UKCISA’s training offer and the delivery of new services to meet those unmet needs.
- Expanding UKCISA’s offer of new training opportunities, including relating to Student Sponsor compliance, to ensure members have the technical knowledge and support needed to carry out their roles and responsibilities towards international students.
- Collaborate with freelancers and in-house staff to develop training content, in line with UKCISA quality and expectations as the UK’s main provider of training relating to supporting international students.
- Gain a deep understanding of current core training to ensure seamless integration of new courses to support learning journey of members.
- Support the Advice Officer and Training Lead in responding to trends, identifying potential improvements to the training workflow, and supporting UKCISA trainers.
Quality assurance
- Working with UKCISA’s in-house trainers to establish and embed processes to ensure quality assurance of freelance delivery and the delivery of course aims and objectives.
- Collaborate with current freelance trainers and newly recruited trainers to establish robust quality assurance processes with the Advice & Training team.
- Facilitate and monitor quality assurance of UKCISA training output.
- Coordinate the production of resources to inform and support UKCISA trainers to ensure consistent delivery in line with UKCISA values and expectations.
- Monitor the effectiveness of new training and adapt as appropriate.
Key criteria
Essential
- Excellent communication skills with a focus on negotiation, interpersonal skills, and clarity.
- Ability to form excellent relationships with diverse groups.
- Ability to plan, strategise, and deliver against key performance indicators.
- A proactive approach to seeking improvements in workflows and identifying opportunities to broaden our training output.
- Highly organised and able to work independently, while knowing when to seek guidance and support
- Confidence to lead on contract administration for freelance trainers.
- Ability to collate, analyse, and present data clearly and confidently.
- Proficient in SharePoint and other cloud-based Microsoft apps
- Experience supporting the delivery or coordination of training and/or events.
- A commitment to UKCISA’s vision and mission; representing and communicating these to external stakeholders.
Desirable
- Project management experience or qualifications.
- Student route/Tier 4 compliance experience.
- Previous experience working in a charity or membership organisation
- Previous experience working with international students in the UK.
- Experience working with CRM systems (ideally MS Dynamics).
Working for UKCISA
UKCISA offers a supportive, reflective work culture where all the staff team are active participants in the shaping of the organisation. Our values are quality, innovation, collaboration and trust. We’re a charity in an exciting period of transition, offering a unique opportunity to be part of meaningful change for us and the sector. We are currently working on a hybrid basis. Our staff mainly work from home, but we have an office in London for collaborative work and for staff who want access to an office space. We also meet in person for regular all staff days in London. We welcome applications from throughout the UK, as long as you are able to join us in London for one day every month. Travel to member and student events across the UK, including overnight travel, is occasionally required and can be expensed. Ongoing training and development opportunities will be provided, and attendance may be required to contribute towards an ever-changing comms skillset needed for this role. We are unable to sponsor visas for this role, so you must have the right to work in the UK. We encourage and welcome candidates on the Graduate route visa.
Staff benefits include:
- Pension - UKCISA participates in a defined benefit pension scheme (USS)
- Training & development - In addition to maintaining a budget for relevant professional development, UKCISA also offers 3 days of personal development leave
- Additional leave - UKCISA employees are entitled to 25 days annual leave + bank holidays. In addition to this, there are concessionary days between Christman and New Years. Staff also receive an extra day of leave for every year of service, up to a maximum of 5 days.
- Flexible working - we operate as a remote office and there is currently no mandate on minimum number of days in the officer. We do maintain a small office in Woburn House, allowing for vital collaborative working.
- Health & wellbeing - UKCISA offer an Employee Assistance Programme to support health and wellbeing as well as a My Healthy Advantage app to access a wide range of tools to support wellbeing.
The client requests no contact from agencies or media sales.
Thank you!
IPSO – the Independent Press Standards Organisation – is the regulator of most newspapers, magazines, and digital news in the UK. We are a small but influential and high-profile organisation with a clear and important purpose. We place a strong emphasis on personal development for staff and provide excellent training opportunities and a supportive work culture.
We are recruiting a Complaints Officer to join our committed, friendly, and dynamic Complaints team.
Reporting to the Heads of Complaints and working closely with the Systems department, the purpose of the Complaints Officer position is to handle complaints made to IPSO in a personal, authoritative and efficient manner and to assist in the operation of IPSO’s pre-publication and privacy notice services.
About the role
This is a role for someone who is articulate and efficient, with excellent communication and analytical skills, and an interest in news and how it is regulated.
IPSO has a strong commitment to staff development, and the role benefits from a well-structured and stimulating programme of progression. Starting with drafting responses to complainants whose complaints are not being taken forward, the successful candidate will progress to investigating complaints, drafting rulings for external publication, and mediating between complainants and publications.
You will also be trained to staff, on a rota basis, IPSO’s pre-publication and privacy notice services, which provide 24-hour confidential advice to editors and journalists on matters relating to the Editors’ Code and protect members of the public and public figures from potential intrusion and unwanted press attention.
The key role responsibilities include:
- Reviewing and investigating complaints to IPSO to determine whether they fall within its remit and raise a potential breach of the Editors’ Code of Practice;
- Drafting recommendations for the consideration of the Complaints Committee;
- Providing efficient, compassionate and effective pre-publication and privacy notice services.
You can see a full job description on our website.
Skills and experience
Efficient, effective and empathetic, the right candidate will have a strong analytical ability that they can convey both verbally and in writing. You will have excellent writing skills, and experience of drafting important documents to a high level. You will also have experience of dealing sensitively and professionally with people from a range of backgrounds. Complaints Officers are trusted with a high level of autonomy in their work – so demonstrable time management and organisational skills are required.
A personal interest in current affairs and the news industry is a must, but there is no need for a degree or qualification in this area.
At IPSO, we want to create a culture which recognises, values, and respects that people are different. We believe that representing the diversity of the society in which we work is fundamental to our goals of protecting people and promoting freedom of expression.
We are committed to promoting a fair and inclusive workplace where all our people can flourish and reach their full potential. We know diverse teams allow for a more creative and productive environment and we strongly encourage applications from a wide range of people regardless of age, disability, sex, sexual orientation, gender (identity, expression or reassignment), marriage or civil partnership, pregnancy or maternity, race (including colour, nationality, ethnic or national origin), religion or belief and socio-economic background.
What we can offer you
This role is highly engaging and interesting – with no two days being the same. It offers great development opportunities, alongside the opportunity to raise press standards by dealing with complaints made against a variety of newspapers and magazines.
There is a competitive starting salary of £41k, plus another £2k after 24 months of service. You’ll also receive an additional £1,145 on-call allowance after the relevant training has taken place, 25 days of paid annual leave plus a holiday buy and sell scheme, and excellent additional benefits including season ticket loan, cycle to work scheme, private GP service, and (once probation is completed) free fitness membership.
The role is full-time, and IPSO offers hybrid working to all staff. All staff work two core days (Tuesdays and Wednesdays) in our Central London office. New staff may be asked to come in for more days while they familiarise themselves with the organisation.
How to apply
Candidates are required to attach a Diversity Monitoring form, which can be found on our website. Please note that although this form is required for applications to be considered, candidates are free to opt out of any questions.
To apply, please read the full job description and forward your CV with a cover letter outlining why you are interested in the role and how you are suitable, along with the diversity monitoring form by 11.59 p.m. on 24 May 2026.
IPSO will reimburse reasonable travel costs for attending interviews. If you require a reasonable adjustment, please include that information with your application. In-person interviews are preferred but IPSO conducts interviews by video call where needed and candidates choosing this option will not be disadvantaged. The job description for the position can be found on our website.
Non Charity Employer
21 - 50
The client requests no contact from agencies or media sales.
Thank you!
Working Hours: 22.5 hours per week
Salary: £17,631 - £18,402.60 per annum (Based on an FTE salary of £29,385 - £30,671 per annum)
Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Independent Domestic Violence Advocate (Duty & Triage) at Solace Women's Aid.
You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.
Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.
About the Service
Tower Hamlets Solace Advocacy and Support Service (SASS) provides advice and support to individuals aged 16 and over who are currently experiencing domestic abuse in Tower Hamlets. The service is delivered by a multidisciplinary team including Core Independent Domestic Violence Advocates (IDVAs), a Duty IDVA, and a range of co-located IDVAs.
These include specialist IDVAs based within the Department for Work and Pensions (DWP), Housing services, the Multi-Agency Safeguarding Hub (MASH), hospitals, and GP surgeries, alongside a Housing Floating Support Worker.
About the Role
We are looking for a Duty and Triage IDVA to join our team. The successful candidate will act as a first point of contact for incoming referrals to Tower Hamlets SASS. As the Duty IDVA you will triage referrals into the Tower Hamlets SASS team, responding to professionals and members of the public. You will be working as part of a multidisciplinary team, collaborating with external agencies. In addition, you will risk and needs assess and safety plan with survivors of domestic abuse.
About You
The ideal candidate will have experience supporting individuals affected by domestic and/or sexual violence, with the ability to assess and manage risk and follow effective case management processes for a diverse and vulnerable client group.
You will have a good understanding of housing, welfare, and policy related to domestic and sexual violence, alongside strong administrative and time‑management skills, including confident use of Excel.
You will be able to manage a busy caseload and demonstrate a clear understanding of the causes and impacts of domestic and sexual abuse. Flexibility in your approach and a commitment to the values of Solace Women’s Aid are essential.
What we can offer you
We provide a comprehensive benefits package to all our employees, including:
- Flexible working
- Focus on learning and development (internal career progression and training)
- Generous holiday entitlement
- Employer pension contribution
- Family-friendly leave and enhanced maternity pay
- Access to Inclusion Networks
- Daily clinical debriefing
- Employee Assistance Programme providing free 24/7 support and advice
- Employee Benefits Platform offering staff discounts, benefits and savings
- Flow & Restore yoga classes
- Meditation sessions
- Cycle to Work Scheme
How to apply
When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:
- Values, Behaviours & Competencies
- Knowledge, Experience and Skills
Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.
We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.
This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.
As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.
No agencies.
The client requests no contact from agencies or media sales.