Housing & Welfare Casework Coordinator

OVERVIEW OF THE ROLE

The Housing and Welfare team sits within the wider MOIC multidisciplinary team and works to ensure that HBF clients are not destitute and have secure, suitable accommodation. The team takes a right-based approach to casework, ensuring people receive what they are entitled to. This means that while ‘Housing and Welfare’ can be interpreted widely, in order to fulfil this primary purpose, the team’s first priority must be to ensure that HBF clients receive the statutory minimum they are entitled to. The team’s secondary objective is to help clients to live with greater dignity and be better able to meet their needs. Achieving these objectives means covering a wide range of tasks which vary greatly depending on what stage the client is at both in terms of their immigration application and within HBF.

The Housing and Welfare team supports clients at any stage of the immigration process, both before and after their immigration status is secured. This means supporting clients who are supported by the Home Office and in receipt of asylum support, during the transition to mainstream statutory support once a decision is made on their immigration case and while they begin their recovery with secure immigration status. The work is varied and often complicated, requiring working alongside colleagues in the sector, legal professionals and government departments both at the central and local levels. The Housing and Welfare team is supported by casework volunteers and the post holder will be responsible for the line management of volunteers.

HOW TO APPLY

The first stage is to complete on our online application form on our website by 10:00m Monday 19th October 2026.

The website form will ask you to:

• Upload a short covering letter. Please tell us why the position appeals to you, and how your relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role. This information can be shared in one of four different ways:

1. Written A4 (No more than 2 sides of A4)

2. PowerPoint (No more than 3 slides)

3. Audio recording (No more than 5 mins)*

4. Video Recording (No more than 5 mins)*

* * * if you send in your cover letter in one these formats, please do not upload this to our website but email us.

• Upload your current CV

• Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

TIMELINE

Closing date: 10am on Monday 19th October 2026

Preliminary interviews (online): w/c 26th October 2026

Final panel interviews (in person): w/c 2 nd November 2026

ELIGIBILITY 

Please note that the successful candidate must have the right to work in the UK (as a small charity we do 
not have the capacity to sponsor work visas).
(Full details available on the Job Description) 

ADJUSTMENTS 

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll 
always endeavour to be as accommodating as possible. If you require a different format of the application 
form, such as large print or Word format, or if you would like to discuss any specific requirements, please 
get in touch with us . 

EXPERTS BY EXPERIENCE SUPPORT

We are also proud to be a member of the Experts by Experience Employment Network , which aims to increase representation of people with lived experience in the charitable sector.

If you are an expert by experience (a refugee or a migrant with direct, first-hand experience of issues and challenges of the UK asylum or immigration system), you can ask for an independent and confidential support for your job application from the Experts by Experience Employment Network and access other information and resources by visitng their website. You can also request 121 interview mentoring ahead of your interview via their website.