Head of operation jobs in Charing cross, greater london
Working closely with the Trusts Managers, and the Senior Philanthropy & Trusts Manager, you will lead the teams to secure, and grow, vital funding from trust sources to support the welfare of dogs and cats across the UK and internationally. The role currently leads a team of three.
The Trusts Lead will drive forward the Trusts strategy as well as oversee KPI development and measurement, and budgets for the team. The role is also responsible for account managing a handful of partners, as well as an organisationally significant seven-figure relationship with Postcode Lottery, requiring significant work with stakeholders across Battersea.
The post will work closely with colleagues across the organisation, but in particular with the Head of Philanthropy, Partnerships & Commercial, the Senior Corporate & Commercial Partnerships Manager, the Senior Fundraising Operations Manager, the Special Events & Stewardship Manager and Marketing & Communications teams to collaborate on joint projects and ensure contacts are shared to maximise all opportunities.
This is an exciting opportunity to further develop an already successful team and make a real difference to the cause of animal welfare.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. Greyscale copies of the recruitment pack are also available on request.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 20th August 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s): First Round Interviews: week commencing 24th August 2026; Second Round Interviews: week commencing 31st August 2026
For more information about the role, please download our Recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
We are looking for a policy adviser to work primarily in our resource stewardship theme to help deliver ambitious leadership for the environment. You will also have opportunities to work on projects in our Legislation & Governance unit.
Using your strong research and strong communication skills, you will contribute to work that shapes the future of circular economy policy and environmental legislation in the UK. Collaborating with colleagues across the organization, including in comms and politics, you will help identify compelling evidence, stories, and projects to drive better use of resources in the UK and will secure support for projects and policy proposals by building relationships with politicians and policymakers, environmental NGOs and community groups, business partners and other stakeholders.
This is a varied role that will also include project management to ensure effective delivery, including ensuring outputs and events are effectively planned and executed to deadline and to a high quality.
You will need to understand, or be willing to learn about, the political and environmental policy contexts we work in and the state of resources policy and wider environmental legislation in the UK.
Green Alliance is an independent think tank and charity focused on ambitious leadership for the environment.
The client requests no contact from agencies or media sales.
Youth Programmes Officer
Hours: 35 hours per week
Reporting to: Youth Programmes Manager
About us
The Ben Kinsella Trust is one of the UK’s leading anti-knife crime charities. We were set up following the tragic murder of 16-year-old Ben Kinsella in 2008, and everything we do is guided by his legacy. Our mission is to prevent knife crime through education and campaigning.
Ben was a kind, creative young person who loved art, music, Arsenal FC, and making people laugh. He had big dreams of becoming a graphic designer. His death was a senseless act of violence, and the outpouring of grief and public support that followed marked the start of a movement. Ben’s own words, written shortly before his death, called for change, and his voice continues to inspire our work.
Through immersive workshops in our Choices and Consequences Exhibitions and free online resources, we have reached over 50,000 young people so far. Our work challenges myths about knife crime, strengthens peer influence, and sparks meaningful conversations. As we grow, we remain committed to honouring Ben’s life by making a real, lasting difference to young people across the UK.
We’re a small but growing team of 11 (rising to 14), working across Programmes, Fundraising, Communications, Finance and Operations, and Leadership. Our Programmes team is supported by a brilliant pool of freelance facilitators and actors who help bring our workshops to life. We’re now looking for an Youth Programmes Officer to join us at this exciting time. We’re looking for someone who is passionate about evidence-based interventions, thrives in a collaborative environment, and is confident working to establish and maintain relationships with external organisations.
Ben’s legacy is our guide – we exist to stop knife crime
About the Role
We are looking for an education or youth work professional who can deliver our programmes to a very high standard. You will be a skilled facilitator and communicator who can engage with young people from a diverse range of backgrounds. Additionally, we are seeking someone who shares our values and is passionate about using education as a tool to support and empower young people and to stop knife crime.
As Youth Programmes Officer you will be responsible for the delivery and coordination of our flagship knife crime prevention workshops to young people, to a high standard. You will work alongside the Programmes team to ensure workshops at our London exhibitions (currently Islington and Barking & Dagenham) operate smoothly and consistently to serve young people through the achievement of quality outcomes and maximised engagement. You will play a key part in the delivery of our Youth Ambassador Programme and contribute to the development of new programmes and opportunities during an exciting period of growth for the charity.
Key Responsibilities
Programme delivery
- Deliver workshops to a range of groups (primary, secondary, PRU/AP and adults), adapting to different needs
- Ensure sessions are engaging, high quality, and responsive to feedback
Programme development
- Gather and analyse feedback to improve programmes
- Support the development of new projects and resources
Workshop coordination
- Coordinate day-to-day delivery across two sites
- Manage bookings, enquiries and pre-visit information
- Maintain strong relationships with schools and partners
- Keep CRM and booking systems up to date
- Coordinate freelance facilitators and support their onboarding and training
General
- Carry out other duties as required
Person Specification
Experience
- Delivering workshops or training to young people
- Adapting structured programmes to different needs
- Managing behaviour and supporting young people with additional needs
- Coordinating multiple tasks or stakeholders
- General admin and use of digital systems
(Desirable: programme design, training adults, relevant qualification in teaching/youth work)
Skills and knowledge
- Strong facilitation and communication skills
- Ability to build positive relationships
- Understanding of youth violence or knife crime
- Knowledge of inclusive teaching approaches
Personal qualities
- Passionate about supporting young people
- Reliable, organised and proactive
- Collaborative and professional
- Committed to equality, diversity and inclusion
- Open to learning and continuous improvement
Benefits
- Flexible working where possible
- 27 days’ annual leave (+ bank holidays), rising with service
- Enhanced sick pay
- Pension scheme
- Cycle to work scheme
- Development opportunities
How to apply
Submit a CV and supporting statement outlining how you meet the person specification. Please also answer the two additional questions on the application form.
Deadline: Monday 24th August 09:30am.
Interviews:
- Stage 1: 27th / 28th August
- Stage 2: Week commencing 1st September (in person)
The Ben Kinsella Trust prevents knife crime through education and campaigning


The client requests no contact from agencies or media sales.
We’re looking for a highly skilled individual who will help build on our relationships and networks across Westminster, to deliver ambitious political leadership on a range of issues. The post holder will be responsible for leading advocacy interventions and providing political support to our policy experts, with a focus on Transport and Resources policy.
As a senior political adviser within the politics team, you will also be involved with, and lead on, major projects or themes of work across the political leadership theme (including the All Party Parliamentary Group on the Environment (APPG), which Green Alliance holds the secretariat for), managing and developing key external relationships and supporting the Director of politics as they lead the politics team.
You will need to be an exceptional communicator, adept at bringing people together around a shared vision and have the interpersonal skills to inspire and work across Green Alliance and liaise with our extensive network of partners.
You will be a highly organised, capable multi-tasker with experience managing projects and able to think on your feet, while managing multiple relationships and advocating plans concurrently.
The role entails identifying and leading on opportunities for the UK government to achieve environmental progress and implementing advocacy strategies to secure it. You will have direct access to senior policy makers and environmental leaders, so will need to articulate recommendations succinctly and persuasively.
The role requires excellent understanding of UK political processes (especially in Westminster, parliament and Whitehall) and experience of using it to influence policy effectively. Experience of operating within the system or of working directly with politicians and the media to achieve policy change would be a distinct advantage.
Green Alliance is an independent think tank and charity focused on ambitious leadership for the environment.
The client requests no contact from agencies or media sales.
Natural History Museum
Financial Controller
Salary: £65,000
Contract: Permanent, Full-time (36 hours per week)
Hybrid working: 3 days per week in the office, South Kensington
The Natural History Museum is one of the world's most iconic visitor attractions and a globally respected scientific research centre. Home to over 80 million objects and welcoming more than five million visitors annually, we are uniquely placed to inspire people to care about the natural world and tackle some of the most pressing challenges facing our planet.
As we continue to deliver our ambitious strategic priorities, we are seeking an experienced and forward-thinking Financial Controller to play a pivotal leadership role within our Finance team.
This is an outstanding opportunity for a qualified finance professional to lead core financial operations, reporting and systems functions while helping shape the Museum's financial strategy and supporting transformational change across the organisation.
About the Role
Reporting to the Head of Finance, the Financial Controller will lead three teams, totalling 12 members of staff, across Financial Accounts, Financial Operations and Finance Systems.
You will be responsible for ensuring the integrity, compliance and effectiveness of the Museum's financial reporting processes, maintaining strong financial controls and delivering excellent finance services across the organisation.
Key Responsibilities
As a key member of the Finance leadership team, you will:
- Lead and develop the Financial Accounts, Financial Operations and Finance Systems teams, ensuring a high-performing, customer-focused finance function.
- Take overall responsibility for the production of statutory accounts, Whole of Government Accounts (WGA) returns and the successful delivery of the annual external audit process.
- Ensure compliance with accounting standards, Charity SORP, FReM, VAT and HMRC requirements, maintaining robust financial controls and governance across the Museum.
- Lead treasury management, cashflow forecasting and stewardship of Museum funds, whilst managing relationships with auditors, government bodies and other external stakeholders.
- Act as a senior finance leader and deputy to the Head of Finance, providing expert financial advice to senior stakeholders and supporting major projects and strategic initiatives.
- Drive continuous improvement across finance systems, reporting, policies and processes, ensuring efficient, compliant and effective financial operations.
- Work in partnership with business leads responsible for income generation, providing strategic advice and aligning teams to work with agility to respond to organisational need
About You
We are looking for an experienced and commercially minded finance leader who combines strong technical expertise with excellent stakeholder management and people leadership skills.
You will bring:
- A recognised accounting qualification (ACA, ACCA or CIMA) with significant, demonstrable post-qualification experience
- Proven experience leading and developing finance teams within a complex organisation
- Strong technical accounting knowledge, including statutory reporting, financial controls and governance
- Experience of preparing and presenting financial information to senior leadership and Board-level audiences
- Knowledge of charity accounting, SORP, VAT and HMRC requirements
- Experience overseeing finance systems and driving process improvement initiatives
- Advanced Excel skills and strong analytical capabilities
- Excellent communication skills, with the ability to translate complex financial concepts for non-finance stakeholders
- A proactive, solutions-focused approach and ability to manage competing priorities effectively
Why Join the Natural History Museum?
- 27.5 days annual leave plus public holidays
- Defined contribution pension scheme with up to 10% employer contribution
- Flexible and hybrid working arrangements
- Enhanced family-friendly policies
- Life insurance
- Employee assistance and wellbeing support programmes
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
Apply Now
The Natural History Museum is partnering exclusively with Allen Lane and Iain Slinn on the recruitment of this exciting opportunity. For a confidential discussion and further information, please contact Iain directly.
Using the power of science and 80 million specimens to create a future where people and planet thrive.

Harris Hill are delighted to be working exclusively with this National Charitable Charity to recruit their new Deputy Director - Corporate Services & Strategic Finance. (Hybrid)
Deputy Director - Corporate Services & Strategic Finance:
- Position: Permanent
- Location: Central London / Home Working
- Salary: £66,000pa - £71000pa, plus £3.300 London Weighting
- Hybrid working: 1 days a week is required at their offices in Central London.
- Working pattern: Flexible working hours.
- Team structure: The role has responsibility for two Heads of Service, with a wider team of 12 colleagues reporting through them.
Role Purpose:
To support the strategic leadership of the organisation's financial strategy, governance, and corporate services, ensuring robust financial management, regulatory compliance, and effective organisational systems that enable delivery of the charity's mission.
Key Responsibilities
Strategic Financial Leadership
- Lead the development and delivery of the organisation's financial strategy, ensuring long-term sustainability.
- Oversee budgeting, forecasting, financial modelling, and scenario planning.
- Provide high-quality financial insight to the Board, and senior leadership.
- Ensure compliance with Charity SORP, financial regulations, and audit requirements.
- Lead relationships with auditors, investment managers, and financial partners.
Governance, Risk & Compliance
- Maintain robust governance frameworks aligned with charity and company law.
- Lead organisational risk management, including financial, operational, and regulatory risks.
- Ensure compliance with GDPR, safeguarding, procurement, and funder requirements.
- Support the Board, Committee of Audit, Risk & Finance, and other governance bodies with timely reporting.
Corporate Services & Organisational Systems
- Oversee finance, governance, data, procurement, and corporate systems functions.
- Drive continuous improvement in organisational processes, systems, and controls.
- Lead contract negotiation and management with suppliers, funders, and partners.
- Ensure effective use of CRM, finance systems, and digital tools.
Leadership & Culture
- Provide inspirational leadership to multi-disciplinary teams.
- Build a culture of accountability, transparency, and high performance.
- Champion equality, diversity, and inclusion across the organisation.
- Act as a strategic partner.
External Engagement
- Represent the organisation with regulators, funders, partners, and sector bodies.
- Contribute to policy development and sector-wide initiatives where relevant.
Person Specification
Essential Qualifications & Experience
- Degree-level education and a recognised senior management qualification, or equivalent professional experience.
- Demonstrable understanding of financial regulations, compliance, and reporting with significant experience leading financial strategy in a complex organisation.
- Strong understanding and significant senior experience of company/charity/regulated sector governance and compliance frameworks and the ability to ensure organisational adherence
- Significant experience overseeing financial planning, budgeting, forecasting, audit, and long-term financial modelling.
- Experience in commercial, funder, and supplier contract negotiation, including risk assessment and performance management.
- Strong analytical and strategic thinking skills, with the ability to interpret complex financial and data insights to support organisational decision-making.
- Experience working directly with Boards and Committees, providing high-quality strategic insight and assurance.
- Demonstrated ability to lead organisational improvement, systems development, and process optimisation across multiple functions.
Desirable Qualifications & Experience
- A formal accounting qualification (CCAB or equivalent).
- Knowledge of Charities SORP and charity accounting principles.
- Ability to integrate finance, data, and governance into a coherent organisational assurance framework.
- Political and current-affairs awareness relevant to the charity and public-sector landscape.
Leadership
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the role
SMK is at an exciting moment in its history with a newly launched strategy Change is Possible 2026 -2028, a recently appointed permanent Chief Executive this year and a new Chair. The refreshed vision and mission of SMK is both ambitious and needed in our drive to support campaigners across the UK.
Digital engagement is evolving, and fast, so that is why we’re looking for a creative, experienced, strategic and data-driven Digital Marketing Manager to lead, develop and grow our digital presence across multiple channels. You'll manage and support our digital ecosystem, including social media, website development, email communications and digital advertising, ensuring every channel delivers measurable results.
Working closely with the Head of Marketing and Communications and the Training and Consultancy team, you'll be responsible for creating engaging digital content that inspire audiences, strengthens our brand and supports the communications and digital function at SMK. Importantly, you have the experience to successfully promote and drive sales of our training programmes through digital marketing techniques to optimise performance.
About You
You are passionate about the power of people to create social change and are motivated by SMK’s mission. You enjoy working collaboratively and thrive in a flexible, fast-paced environment where you can take initiative and adapt to changing priorities.
You are organised, proactive and solutions-focused, with a willingness to learn and develop your skills. Comfortable managing your own workload, you bring curiosity, creativity and a commitment to using insights, innovation and new technologies to help maximise impact.
The specific skills, knowledge and experience required to thrive in this role are set out in the Person Specification.
Job description
Marketing
- Social media management including the creation of a data led strategy and implementation plan for SMK’s channels.
- Manage the planning, creation, and scheduling of multiple marketing projects, ensuring the ‘SMK voice’ through tone and brand is implemented across digital channels.
- Create the vision for the annual SMK National Campaigner Awards social media approach and manage the roll out.
- Write compelling and impactful content for SMK’s digital channels.
- Create graphics and video content for digital channels using Canva.
- Manage paid digital ads (LinkedIn, Google Ads).
- Support the crafting and implementation of email marketing via Mailchimp including audience segmentation.
- Support the audience development strategy including research and data management.
- Identifies opportunities to increase sales (bookings for training/ events), growing reach and engagement.
- Support the development and implementation of a content strategy.
Website
- Support the Head of Marketing and Communications with the relaunch of a new website in 2026/2027.
- Lead on how AI is affecting search (SEO/GEO) and what SMK’s website needs.
- Monitor and translate website performance using analytics tools (e.g. Google Analytics).
- Implement and manage on-page SEO/ GEO best practices (keywords, metadata, content optimisation).
- Identify opportunities to improve search visibility and organic traffic.
Data, Insight & Reporting
- Monitor, analyse, and report on digital marketing performance.
- Use data to continuously optimise marketing activity.
- Provide insights into audience behaviour and trends.
- Database management, including cleaning and updating records.
- Support the implementation and management of the CRM (Salesforce).
- Undertake relevant training when required.
Other
- Undertake any other duties commensurate with the purpose and remit of the post.
Please read the attached job pack for details about the person specification.
Your covering letter should be no more than two-pages (at a minimum font size of 11pt), and should address the following:
• Why you want the job
• How you meet the requirements of the role, as set out in the person specification
Applicants must have the right to work in the UK for the duration of the contract.
The use of AI tools to support candidates in preparing their applications, for example to improve structure, clarity, or presentation is fine. We are interested in your experiences, perspectives, and achievements, so we ask that applications remain an authentic reflection of your own skills and work. Any claims or examples included in your application should be ones you can discuss.
This job closes on 1 Sept, 9am.
Strengthen campaigning by championing excellence & building a connected, resilient community of changemakers fuelled by hope that change is possible.
The client requests no contact from agencies or media sales.
As Welcome Team Leader you will work as part of the Engagement team, leading a team of Welcome Hosts to provide a warm welcome and overall excellent visitor experience at Southwark Cathedral. Acting as a central point of contact, you will lead, support and develop the Welcome Team to deliver a friendly and engaging visit and ensure a high standard of customer service. You will work closely with the Head of Engagement to support the development of the Welcome Team through training and support, organise rotas and ensure adequate cover of all positions, and support the overall goal to increase visitor numbers, donations and visitor engagement.
If you have experience in:
- Managing a team, supervision and team training
- Working within a heritage, public engagement or visitor attraction setting
- Dealing with customer feedback or complaints
And are:
- Customer focused, passionate about excellent engagement and welcome
- A skilled and engaging communicator
- Committed to continuous organisation improvement and the ability to act as an agent of change, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.
Then we would love to hear from you.
Main Duties and Responsibilities
- Act as main point of contact with Welcome Team acting for daily visitor engagement operations, liaising with other onsite teams, including Vergers, Retail, Property and Enterprise;
- Line manage the paid Welcome Team, ensuring a high standard of welcome and visitor service is provided;
- Carry out regular walk rounds of the site to support Welcome Team members, collaborate and provide feedback and ensure standards are consistently met;
- Cover Welcome Team positions as an when required, providing a welcoming, friendly and engaging visitor experience to all visitors to the Cathedral;
- Organise monthly rotas for the Welcome Team to ensure all days are adequately staffed, managing annual leave, sickness and overtime requests;
- Work alongside the Head of Engagement to develop and maintain training sessions and ensure mandatory training is up to date;
- Attend weekly Cathedral Diary meetings and manage daily service sheets and promotional materials;
- Handle complaints procedure and any difficult customers;
- Manage the recording of daily visitor numbers and donation figures;
- Take the lead on card payments for on the day ticket sales for public and group tours, and other engagement events;
- Attend the Health and Safety Committee and ensure the Welcome Team are confident and compliant with all health, safety, security and safeguarding policies and procedures;
- Take an active role in providing visitors with information about the Cathedral and its history, upcoming events, donation points, services and more;
- Communicate with pre-booked and un-booked tour groups requiring access to the Cathedral;
- Refer any visitor in need of pastoral care to the Day Chaplain or clergy;
- Encourage visitors to donate to the Cathedral through the various platforms available in the Cathedral and online and to encourage those making a donation to Gift Aid it should they be eligible to do so;
- Direct visitors to the Cathedral Shop and Café encouraging secondary spend;
- Promote the sale of information products such as the Visitor Map and Guidebook;
Closing date: 11.59pm on Wednesday, June 17th
Interviews are planned for Friday, June 26th
Introduction to the Cathedral
Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all.
The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.
Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.
Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.
Appointment to this role is subject to satisfactory references and the right to work in the UK.
The client requests no contact from agencies or media sales.
Lead the development of business applications, automation and reporting systems that help Global Witness work more efficiently and make better-informed decisions
About the role
This role will play a crucial part in supporting Global Witness’s new strategy period by helping teams implement business processes into the right systems, improve efficiency through automation, and strengthen business intelligence through reporting and dashboards. You will work closely with colleagues across the organisation to understand business needs and translate them into practical, user-friendly and sustainable system solutions.
You will lead the administration, development and continuous improvement of Salesforce, while also supporting wider business applications across Microsoft 365, Power Platform, finance systems, project tracking tools and organisational dashboards. This will include improving data quality, supporting reporting for teams including the Leadership Team, developing automation through tools such as Power Automate, and helping to embed good data management and information governance practices across key systems.
About you
You will bring strong experience of administering and improving Salesforce and other business applications, with the ability to work closely with stakeholders to understand requirements and deliver effective technology solutions. You will be confident translating business processes into workflows, system enhancements, automation and reporting outputs that are clear, reliable and easy to use.
You will have strong analytical, problem-solving and communication skills, with experience supporting data quality, reporting, dashboards and system governance. You will be comfortable working with both technical and non-technical colleagues, managing priorities, and contributing to continuous improvement across a small, high-performing IT and Operations Team.
Experience with Power Platform, finance systems, SharePoint lists, Forms or workflow automation would be an advantage.
Working for Global Witness
Global Witness has a talented team of people worldwide with offices in London, Washington DC and Brussels.
We aim to be a diverse and inclusive place to work. We value new perspectives, original ideas and different ways of working. We believe that diverse views and experiences improve the way we do our work. We do our best to make our jobs accessible to all regardless of gender, ethnicity, age, disability, sexual orientation or identity.
We offer an excellent benefits package including a competitive salary and 20 days annual leave (excl. Bank Holidays). We also offer healthcare insurance and policies to support you during key life events.
We have formalised our shorter working week where everyone works 30 hours Monday to Thursday, with Friday off with no impact on full time salary. We operate a hybrid working model which requires at least 2 days in the office.
How to apply
Please send in your CV (max 2 pages) and your responses to the shortlisting questions below to PeopleOps by Midnight GMT Monday 31 August
Shortlisting questions
- Describe a project where you worked with stakeholders to improve or implement a business process through a business application, CRM, ERP or workflow platform. Please explain the organisational need, the solution you implemented and the outcomes achieved for users and the organisation.
- Provide an example of how you used data, reporting or dashboards to improve decision-making within an organisation. Please explain the audience and business need, the data sources and systems involved, the reports, dashboards or insights you developed and the tools you used. What was the impact the solution had on decision-making, efficiency or organisational performance?
Max. 350 words per question
To help us track your application please use the following in the subject heading of the email: Business Applications Manager and please use the following file name protocol for your CV and cover letter: ‘First Name_Last Name_CV’, ‘First Name_Last Name_Coverletter’.
Interview process
Preliminary interviews with be held virtually, date to be confirmed. You will receive the interview questions 1 week ahead of the interview via email to enable you to prepare.
At Global Witness, we are committed to making our recruitment process accessible to everyone. If you require any adjustments or support during the application or interview stages, please don’t hesitate to get in touch. We want to ensure the process is an inclusive and supportive experience.
Equality and diversity
We would appreciate your participation in completing our Equality and Diversity Monitoring Form.
Global Witness wants to meet the aims and commitments set out in its Diversity, Equity and Inclusion strategy. This includes not discriminating under the Equality Act 2010 and building an accurate picture of the make-up of the workforce and candidates in encouraging equality and diversity.
Our goal is a more sustainable, just and equal planet.
The client requests no contact from agencies or media sales.
People Coordinator
Location: London (with hybrid working)
Contract: Fixed term - 12 months
Salary: £37,782 gross per annum FTE ; £22,670 gross per annum pro rata for 22.5 hours
Closing date: 20th August 2026
Saferworld is an independent international organisation working to prevent violent conflict and build safer lives. We are seeking a People Coordinator (Maternity Cover) to play a central role in delivering a positive, consistent and supportive employee experience across our global team.
About the role
The People Coordinator provides high‑quality coordination and day‑to‑day delivery across Saferworld’s people function, supporting staff and managers throughout the employee lifecycle. You will be a key point of contact for HR coordination, staff wellbeing and employee experience, helping ensure our recruitment, onboarding, systems, policies and people processes run smoothly and effectively.
This role blends operational HR support with systems and process coordination. You will help maintain accurate people data, strengthen ways of working, support organisational wellbeing initiatives and contribute to a positive, values driven culture.
Key responsibilities
Employee Lifecycle Coordination
- Lead end‑to‑end coordination of recruitment, onboarding, induction, probation, contract changes, leave processes and exits.
- Prepare job adverts, arrange interviews, support shortlisting and manage candidate communication.
- Coordinate induction arrangements and deliver a quarterly global induction programme.
- Maintain accurate HR documentation, trackers and staff files, ensuring timely and compliant processes.
- Review and improve lifecycle processes to enhance efficiency, consistency and staff experience.
- Administer staff benefit schemes and coordinate annual renewals.
Staff Wellbeing, Engagement and Employee Relations
- Act as a first point of contact for HR, wellbeing and employee experience queries.
- Coordinate wellbeing initiatives and support continuous improvement of our wellbeing offer.
- Work with the Head of People to manage external wellbeing providers and workshops.
- Support staff engagement activities and work collaboratively with staff representatives.
- Provide first‑line employee relations support and coordinate casework, ensuring accurate records.
- Support parental leave, keep‑in‑touch arrangements and other employee experience processes.
HR Systems, Processes and Policy Support
- Maintain People systems (including Cascade), ensuring data accuracy and timely updates.
- Coordinate people data, monthly reporting and routine updates.
- Support development and rollout of People policies, templates and guidance.
- Manage wellbeing and People content on SharePoint and internal platforms.
- Provide content for staff communications, including monthly people updates.
- Support implementation of audit recommendations and process improvements.
Payroll, Compliance and People Operations
- Work closely with Finance to ensure payroll changes are captured accurately and on time.
- Support preparation and checking of final pay and employee change documentation.
- Help ensure compliance with Saferworld policies, standards and employment legislation.
- Monitor deadlines and coordinate routine People activities, including contract administration, leave tracking and training records.
- Support procurement and administration linked to wellbeing and people initiatives.
Learning, Coordination and Cross‑Organisational Support
- Support identification of learning and development needs and coordinate training activities.
- Build strong working relationships across country programmes and global teams.
- Contribute to People projects, organisational priorities and improvements to staff experience.
- Provide flexible support to wider team priorities as required.
About you
You will bring:
- Experience in HR coordination or a similar people‑focused role.
- Strong organisational skills and attention to detail.
- A proactive, supportive and confidential approach to working with staff and managers.
- Confidence using HR systems and managing people data.
- A commitment to staff wellbeing, positive employee experience and Saferworld’s values.
- Ability to work collaboratively across teams and cultures.
Why join us?
You’ll be part of a friendly, values‑driven People Team committed to improving staff experience and wellbeing across a global organisation. This role offers variety, autonomy and the chance to make a meaningful contribution to how we support our people.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £38,000 FTE
Contract: Permanent
Working pattern: Full-time; 39 hours p/w
Location: HMP Brixton, HMP Downview, HMP Send, The Clink Cafe in Herne Hill and the South East
Applications will be reviewed on a rolling basis.
ABOUT THE CLINK CHARITY
The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community, by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.
Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.
What makes The Clink unique is our post-release support and mentoring programme that rehabilitates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.
The charity operates an award-winning fine dining restaurant open to the public in HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Earlestoke, a commercial bakery in Brixton and a bespoke delivery service, Catered by Clink.
Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also and additional kitchen at Herne Hill and then served by alumini on front of house ats some of the best venues in London including the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. . In 2024, across 218 events, The Clink fed 36,000 people.
More information can be found on our website and social media channels.
JOB PURPOSE
The Reintegration and Employment Lead (Prisons & Through the Gate) is responsible for leading the delivery of high-quality reintegration and employment support across multiple prison establishments and into the community, as well as across our youth projects.
This is a visible operational leadership role, working across a portfolio of prisons to ensure individuals are supported to leave custody with realistic employment opportunities, coordinated Through the Gate support and the practical tools they need to secure and sustain meaningful employment post-release.
The role also supports our youth café projects in South London and Guildford, working alongside Chef Trainers and Youth Support Workers to ensure that young people at risk of offending are supported to progress into further education, employment or training following graduation from the programme.
You will lead and develop a geographically dispersed team of Support and Employment Workers, building strong relationships with prison governors, prison staff, probation, employers and community partners to ensure a consistent, high-quality service across all locations. By providing effective leadership, driving continuous improvement and maintaining the highest professional standards, you will help people build positive futures through education, training and employment, contributing to reduced offending and reoffending and safer communities.
KEY RESPONSIBILITIES
Operational Leadership
· Provide visible operational leadership across multiple prison establishments and community locations, ensuring a consistent, high-quality employment and reintegration service.
· Lead, motivate and develop a geographically dispersed team of Support and Employment Workers delivering support both within prisons, post-release and across our youth projects.
· Create a positive, collaborative and high-performing team culture through coaching,
supervision, mentoring and regular one-to-one support.
· Manage workloads, resources and priorities across multiple sites to ensure services remain responsive to operational needs.
· Conduct regular quality assurance, case reviews and performance discussions to maintain high standards of practice.
· Report to the Head of Training and Impact and the wider SLT on the delivery and impact of the Reintegration and Employment team, ensuring they are kept informed of performance, outcomes and the impact of interventions.
Through the Gate Delivery
· Lead the delivery of an effective Through the Gate service, ensuring seamless continuity of employment support from custody into the community.
· Work closely with prison teams to embed employment planning throughout an individual's custodial journey.
· Ensure every participant has a realistic and personalised employment plan that continues beyond release.
· Oversee effective release planning and handover arrangements so individuals are connected with employers, probation, mentors and community services immediately following release.
· Identify and help remove barriers to employment, including housing, benefits, transport, digital inclusion, health and wellbeing.
Youth Project Delivery
· Lead the delivery of high-quality support and progression pathways for young people participating in our youth café projects in South London and Guildford.
· Work closely with Chef Trainers and Youth Support Workers to ensure each young person receives coordinated support throughout their programme and is prepared for progression following graduation.
· Ensure every participant has a realistic and personalised progression plan, focused on further education, employment or training and reflecting their individual aspirations, skills and circumstances.
· Oversee effective transition arrangements at the end of the programme, connecting young people with employers, education and training providers, mentors and other appropriate community support.
· Identify and help address barriers to successful progression, working with colleagues and external partners to ensure young people can access the practical and personal support they need.
· Monitor progression and sustained outcomes following graduation, ensuring the impact of the youth programmes is captured and opportunities for improvement are identified.
Employer and Partnership Development
· Build and maintain strong relationships with employers to secure meaningful employment opportunities for prison leavers and young people progressing from our youth programmes.
· Develop productive partnerships with HMPPS, Probation, prison governors, prison employment leads, local authorities, education and training providers and voluntary sector organisations.
· Represent the organisation confidently across prison establishments and community settings, adapting delivery to local operational requirements while maintaining consistent service standards.
· Promote the benefits of inclusive employment and encourage employers to create opportunities for people who may face barriers to entering the workplace.
Performance and Service Improvement
· Monitor and manage performance against contractual KPIs, organisational objectives and progression and employment outcome targets.
· Analyse performance data to identify trends, improve delivery and maximise sustained progression and employment outcomes.
· Prepare accurate reports for senior managers, commissioners and funders as required. Identify opportunities for innovation and continuous improvement, sharing best practice across all areas of service delivery.
· Ensure participant records and case management systems are maintained accurately and in a timely manner.
Safeguarding, Risk and Compliance
· Ensure full compliance with HMPPS requirements, safeguarding procedures, organisational policies and relevant legislation across both custodial and community settings.
· Ensure that safeguarding practice reflects the different needs and requirements ofadults and children, with particular regard to the enhanced safeguarding responsibilities associated with working with young people under the age of 18.
· Ensure appropriate safeguarding arrangements are embedded within the youth projects, working closely with Support Workers and other colleagues to identify concerns, manage risk and escalate or refer safeguarding issues appropriately.
· Promote a culture of professional accountability, confidentiality, appropriate professional boundaries and safe working practices across all areas of service delivery.
· Identify, assess and manage operational and safeguarding risks, escalating concerns promptly and appropriately.
· Ensure the safe handling of sensitive information in accordance with UK GDPR, data protection requirements and organisational policies.
· Maintain an up-to-date understanding of prison security procedures and ensure these are consistently applied across all establishments.
PERSON SPECIFICATION
Essential Experience
· Significant experience of supporting prison leavers, young people at risk of offending, or individuals facing complex barriers to achieve positive and sustainable employment, education or training outcomes.
· Demonstrable experience of delivering or managing Through the Gate, reintegration, employability, youth or similarly complex support programmes.
· Proven experience of successfully leading and developing geographically dispersed or multisite teams.
· Experience of working across multiple prison establishments or similarly complex operational environments.
· Experience of working effectively with young people with complex or multiple needs, including those at risk of offending or disengagement from education, employment or training.
· Experience of building effective partnerships with HMPPS, Probation, employers, education and training providers, local authorities and community organisations.
· Experience of managing services against contractual KPIs, performance targets and outcome measures.
· Experience of using performance data to improve operational delivery and achieve measurable outcomes.
· Experience of quality assurance, case management oversight and continuous service improvement.
Knowledge
· Strong understanding of the criminal justice system, reintegration and resettlement.
· Good understanding of the challenges faced by individuals transitioning from custody into employment and the barriers that can prevent successful resettlement.
· Good understanding of the challenges faced by young people at risk of offending or disengagement, and the support required to enable successful progression into education, employment or training.
· Strong understanding of safeguarding, risk management and professional boundaries, including the different safeguarding requirements associated with working with adults and children under the age of 18.
· Understanding of employer engagement, inclusive recruitment practices and the barriers faced by people who may be disadvantaged in the labour market.
· Awareness of employment, education and training pathways and relevant labour market opportunities.
Skills and Competencies
· An inspiring and supportive leader who motivates others to deliver excellent outcomes.
· Outstanding interpersonal and relationship-building skills, with the ability to engage confidently with prison staff, young people, employers, commissioners and partner agencies.
· Excellent coaching and people management skills.
· Strong organisational skills, with the ability to manage competing priorities across multiple locations and areas of service delivery.
· Excellent written and verbal communication skills, with the ability to adapt communication appropriately for different audiences.
· Strong analytical and problem-solving ability, using evidence and sound judgement to make informed decisions.
· Confident in the use of Microsoft Office and electronic case management systems.
· Able to work independently while managing a complex and varied operational workload.
Personal Qualities
· Passionate about reintegration and creating opportunities for people to make lasting positive change.
· Committed to improving outcomes for prison leavers, young people at risk of offending and others who have experienced disadvantage.
· Able to build trust and rapport while maintaining clear and appropriate professional boundaries.
· Highly professional, resilient and personally accountable.
· Calm and adaptable when working in challenging and changing operational environments.
· Collaborative, approachable and committed to supporting colleagues to succeed.
· Committed to equality, diversity and inclusion in both employment and service delivery.
Additional Requirements
· This is a highly visible operational leadership role requiring regular travel between prison establishments across the Home Counties, Oxfordshire and Wiltshire, as well as our youth projects in South London and Guildford.
· The successful candidate will be expected to spend a significant proportion of their working week on site, either within prison establishments or at our youth projects, building relationships with local teams, supporting staff, engaging with employers and partners, and maintaining a strong operational presence across the service.
· The post holder must be able to meet the security clearance requirements necessary to work within HM Prison establishments.
· A full UK driving licence and access to a vehicle is desirable, or the ability to travel efficiently between locations.
REPORTING LINES AND MANAGEMENT EXPECTATIONS
You will report directly to the Head of Training and Impact, THE Executive Leadership Team, but also work closely with Operations team in the prisons and related Clink project leads in the community.
GENERAL CLINK CHARITY INFORMATION
All staff are expected to:
· Comply with all current legislation
· Comply with all prison operational policies
· Comply with The Clink Staff Handbook
· Undertake such other duties within the scope of the post as may be requested by your Manager
Special Requirements:
· You must pass prison security vetting process to be able to draw keys.
· Must have a valid driving license.
Benefits:
· 28 day holiday plus bank holidays
· Company pension scheme
· Free meals on duty when based in a restaurant or visiting for business
HOW TO APPLY
If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell at our HR Consultants Solution22 via this job posting.
In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.
Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Monday 31 August at 0900.
We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.
If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.
Appointment process
Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.
Interview
If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.
Interview outcome
If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.
References
If you are successful in your application, you are asked to provide us with thedetails of two referees. We only contact referees with your permission after an offer of employment has been made. All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).
Personal information
The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive datayou have provided in your application form and supporting information.
EDI
We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.
Accessible recruitment
The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.
Please ensure you apply with your supporting statement/cover letter explaining your reasons for applying inline with the job specification.
Job Title: Helpline Advocacy Coordinator
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £29,701.36 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full Time, Permanent
Hours: 37.5 hours per week
This is an exciting opportunity to join Refuge as a Helpline Advocacy Co-ordinator.
The Helpline Advocacy Co-ordinator – London (HAC) provides short-term, targeted advocacy to victim/survivors of domestic abuse based in London, who present with complex or additional barriers to accessing safe accommodation and support services.
The role builds on initial helpline contact to deliver enhanced, focused support, including proactive follow-up and advocacy with statutory and voluntary agencies to secure safe outcomes. This includes working closely with housing departments across London boroughs, refuge providers, and specialist services to overcome barriers and facilitate access to accommodation and support.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 1 September 2026
Interview Date: 10 and 11 September 2026
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Frazzled is a mental health and wellbeing charity founded by Ruby Wax OBE. We provide free, facilitated peer support meetings for people feeling overwhelmed by the stresses of modern life.
Our online and face-to-face meetings offer a safe, confidential and non-judgemental space where people can share openly, listen to others and feel heard. Everything we do is underpinned by high-quality volunteer facilitation, thoughtful training and a supportive community.
As we continue to grow, we're looking for an organised, compassionate and proactive Programme Coordinator to help deliver and develop our programme of peer support meetings, while ensuring our volunteers feel confident, supported and connected.
Purpose of the role
The Programme Coordinator is responsible for the day-to-day coordination of Frazzled's online and face-to-face peer support programme.
Working closely with the Head of Programmes, you'll oversee Frazzled’s meeting schedules, recruit and support volunteer facilitators, coordinate training and onboarding, carry out regular observations and contribute to the continuous improvement of our programme. You'll play a key role in ensuring our services are delivered safely, consistently and in line with the Frazzled model.
This is a varied hands-on role that combines excellent organisation with relationship building, volunteer development and continuous improvement. You'll be equally comfortable organising complex schedules, supporting volunteers through challenging situations and contributing ideas that help our programmes continue to grow while staying true to what makes Frazzled unique.
Frazzled runs meetings from early morning until late evening, seven days a week. As a core part of this role involves observing and supporting facilitators as issues arise, some evening and weekend work will therefore be required as well as regular travel to our face-to-face sites across England.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times.
Key Responsibilities
Programme Coordination
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Coordinate the delivery of Frazzled's programme of online and face-to-face peer support meetings.
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Manage facilitator schedules, ensuring meetings are appropriately staffed and volunteers are well supported.
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Respond to day-to-day operational issues and work with colleagues to resolve them effectively.
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Coordinate new or one-off themed meetings and support the ongoing development of existing programmes.
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Maintain accurate programme records, schedules and systems.
Volunteer Recruitment and Support
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Coordinate the recruitment and selection of volunteer facilitators.
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Manage volunteer onboarding, including DBS checks, induction, training administration and access to systems.
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Build positive relationships with volunteers, providing regular communication, encouragement and practical support.
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Coordinate volunteer meetings, communications and other opportunities for connection and development.
Training, Coaching and Quality Assurance
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Design, coordinate and deliver engaging facilitator training, refresher sessions and development workshops that bring the Frazzled model to life through discussion, reflection and practical learning.
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Carry out regular facilitator observations, both online and in person, providing thoughtful and constructive feedback.
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Support volunteers to develop their confidence, skills and understanding of the Frazzled model.
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Identify and respond appropriately to safeguarding, wellbeing or performance concerns, escalating where necessary.
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Help maintain the quality, consistency and integrity of all Frazzled meetings.
Programme Development
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Contribute to the ongoing development of Frazzled's programme, systems and volunteer experience.
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Review feedback, observations and programme data to identify opportunities for improvement.
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Help develop resources, guidance and processes that support volunteers and improve programme delivery.
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Help promote Frazzled sessions, both face to face and online.
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Contribute ideas for new initiatives, projects and ways of working as Frazzled continues to grow.
Team Contribution
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Work collaboratively with colleagues across the organisation to deliver high-quality programmes.
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Manage the volunteer and public inbox
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Support organisational projects and events where appropriate.
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Contribute positively to a small, flexible team, taking ownership of work and supporting others when needed.
Person Specification
Essential
We're looking for someone who has:
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Experience coordinating programmes, projects or services.
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Experience recruiting, supporting or managing volunteers, staff or facilitators.
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Experience delivering or coordinating training, workshops or learning activities.
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Exceptional organisational skills, with the ability to manage multiple priorities and competing deadlines.
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Strong interpersonal skills and the ability to build trusting relationships with a wide range of people.
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Confidence giving kind, constructive feedback and having sensitive conversations when needed.
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Good judgement, emotional intelligence and the ability to handle confidential information appropriately.
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Experience improving systems, processes or ways of working.
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Confidence using digital systems including Zoom, Google Workspace and online scheduling tools.
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A commitment to Frazzled's values and an understanding of the importance of peer support, inclusion and psychological safety.
Desirable
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Experience working within the charity, mental health or wellbeing sector.
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Experience coordinating or supporting volunteers.
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Experience facilitating groups or delivering training.
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Knowledge of safeguarding in a community or volunteer setting.
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Experience using data and feedback to improve services.
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Understanding of coaching, learning and development or reflective practice.
Please submit a CV and answer the questions attached to this job listing - we would recommend answers of no more than 200-300 words.
We ask that you attend at least one Frazzled meeting so you can see how our model works - we would welcome you attending and participating, rather than just observing the session to protect the space for other attendees.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times. We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Area Manager Role
Location: London (field-based with some home working)
Salary: £46,000
Contract: Full Time
Closing Date: 24 August 2026
Join FARA and Help Transform Lives Through Retail
Founded over 35 years ago, FARA Foundation is a UK registered charity and a successful charity retailer with a network of 39 vibrant shops across London. FARA raises vital funds to support vulnerable and disadvantaged children, young people and their families in Romania, providing services that help break the cycles of poverty and give young people a better start in life.
We are looking for an exceptional Area Manager to lead and develop a portfolio of 10+ charity shops, supporting Shop Managers to deliver outstanding commercial results while creating welcoming, community-focused spaces that embody FARA’s values and mission.
This is an exciting opportunity for a commercially-minded and people-focused leader who enjoys developing others, driving performance, and contributing strategically to a charity retail operation.
The Role
Reporting to the Trading Director, you will be responsible for supporting and developing a group of Shop Managers, helping them maximise sales, donations, Gift Aid income and community engagement while ensuring shops operate safely, compliantly and efficiently.
As a member of the Senior Management Team, you will contribute to the wider development of the trading business, lead operational projects, and play a key role in delivering FARA’s long-term retail strategy.
About You
We are looking for someone who can demonstrate the following competencies:
- Values-led leadership: A strong commitment to FARA’s mission, vision and values, with the ability to lead, coach and develop Shop Managers in a supportive, accountable and collaborative way.
- Commercial focus: Experience of achieving results through others, using KPIs, budgets and financial reports to improve sales, contribution, Gift Aid, stock generation and controllable costs.
- People development: Strong line management skills, with experience of recruitment, induction, performance management, succession planning and handling employee relations matters.
- Retail operational excellence: A sound understanding of shop operations, including pricing, culling, density, curation, sales space, sorting, layout and the ability to coach managers to improve the retail proposition.
- Compliance and risk management: Working knowledge of health and safety, risk assessments, fire risk assessments, regulatory requirements and the ability to maintain safe, compliant shops.
- Project and planning skills: Experience supporting target setting, five-year plans, shop improvements, refits, relocations or other operational projects.
Essential Skills & Experience
- Proven experience in an Area Manager, Regional Manager or equivalent multi-site retail role (or demonstrable desire to gain wider experience).
- Strong track record of leading teams to achieve and exceed commercial and operational KPIs.
- Excellent commercial awareness with the ability to analyse financial and operational data.
- Experience in coaching, developing and motivating staff.
- Experience handling employee relations issues, including performance management, disciplinary and grievance matters.
- Knowledge of health and safety, risk management and compliance requirements.
- Strong organisational, planning and project management skills.
- Ability to build effective working relationships across a wide range of stakeholders.
- Proficient IT skills to perform a range of professional functions on excel, word and other applications.
Desirable
- Experience within charity retail or the not-for-profit sector.
- Experience recruiting and managing volunteers.
- Knowledge of retail refurbishment, relocation or property projects.
- Understanding of Gift Aid and donation-led retail operations.
- Full UK driving licence and access to a vehicle.
Additional Information
- Travel across London will be required.
- Participation in an on-call rota approximately one weekend per month will be required.
- Occasional cover for colleagues during periods of annual leave/absence will be required.
How to Apply
If you are an inspiring retail leader who can combine commercial expertise with a passion for people development and social impact, we would love to hear from you.
To apply, please submit a CV and a cover letter (maximum 2 pages) by email outlining how you meet the skills & experience required for the role and why the role excites you.
Applications Deadline: 24 August 2026
Interview Dates:
- Round one: Online 2 September 2026 (online via Zoom)
- Round two: In Person 18 & 21 September 2026
Join FARA and help us grow a retail operation that changes lives, strengthens communities and delivers lasting impact.
A family for those "without" 30 years of transforming the lives of children in Romania



The client requests no contact from agencies or media sales.
Salary: £33,300
Contract type: Permanent
Hours: Full-time, 37.5 hours per week, with the opportunity for flexible working hours
Location: London/hybrid (minimum two days per week in the London office)
Reporting to: Head of Events & Engagement
HOW TO APPLY
Please submit an anonymised CV and covering letter (please remove any identifying details such as name, address, or photos) by midnight 25th August
In your covering letter, please demonstrate your motivations for applying for the role, how the position aligns with your career plans, and the experience (professional, voluntary, or lived) that makes you a strong fit for the role in line with our values and the criteria outlined in the job description.
We encourage candidates to ensure their responses reflect their own skills, experiences, and personal voice. If AI tools are used, candidates should also explain how and why they used them.
INTERVIEW STAGES
The selection process will consist of three stages (dates will be confirmed with shortlisted candidates):
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First-round interview – w/c 7th September
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Second-round interview – w/c 14th September
Candidates will be asked to complete a short task related to the role. This will take no more than two hours to complete.
ABOUT THE ROLE
We are seeking a highly organised, proactive, and detail-oriented Events and Engagement Coordinator to provide excellent operational support to the Engagement Directorate to enable Mission 44 to build meaningful funder relationships and deliver impactful experiences.
The role sits at the intersection of the donor experience, events and supporting the functionality of the wider, newly established Engagement Directorate. It will have two priorities: to provide administrative and operational support across the team, including to the Chief Engagement Officer, and support the Events and Engagement team to execute first-class events.
This role is ideal for someone looking to develop their career in a fast-paced, mission-driven environment. A successful candidate will enjoy bringing structure, organisation and effective processes to a busy team. They will have high attention to detail, a can-do attitude, and a rigorous approach to project and task management.
ROLES AND RESPONSIBILITIES
EVENTS COORDINATION (60%)
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In collaboration with colleagues support the planning and delivery of Mission 44's events, including fundraising and stewardship dinners, receptions and roundtable discussions, as well as trackside hospitality and donor experiences.
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Manage invitations, RSVPs and attendee communications, acting as a first point of contact for events attendees, providing exceptional customer service.
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Coordinate event logistics, including venue bookings, catering, accessibility requirements and wider production supplier management.
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Support the preparation of live event materials, briefing packs, attendee lists and run sheets.
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Support the wider Fundraising team with securing sponsorship, ticket sales, and securing auction items. This includes production of targeted collateral for outreach.
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Work closely with the Fundraising Data and Operations Manager to ensure that events and donor data is updated accurately and in a timely manner to our CRM system (Virtuous).
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Work closely with the Communications Team to ensure events materials are aligned with brand and messaging.
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Provide on-the-day event support, including registration, stakeholder hosting and logistics management.
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Support the production of post-event evaluation, feedback collection and reporting.
ENGAGEMENT TEAM OPERATIONS (40%)
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Coordinate internal team meetings, workshops and planning sessions.
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Schedule meetings and support diary coordination for internal team meetings, and select high-level funder meetings for the Chief Engagement Officer.
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Prepare agendas, take minutes and track actions arising from meetings.
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Arrange domestic and international travel, accommodation and itineraries for team members and guests.
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Support budget tracking, purchase orders and expense administration.
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Maintain team trackers, project plans and operational documents on Monday. com
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Act as a key point of contact for administrative and operational enquiries.
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Ensure data quality and compliance with organisational processes with the Fundraising Data and Operations Manager.
ABOUT YOU: SKILLS AND EXPERIENCE
ESSENTIAL
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Experience supporting the planning, coordination and delivery of events, with a strong interest in developing a career in event management.
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Proven ability to manage multiple priorities and maintain a high standard of work in a fast-paced environment.
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Excellent attention to detail, with a commitment to delivering accurate, high-quality work and exceptional participant experiences.
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Experience drafting event communications and managing guest lists, registrations and attendee information accurately.
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Experience maintaining accurate records within CRM or database systems, including data entry, data cleansing and reporting.
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Strong communication and stakeholder management skills, with experience liaising with colleagues, suppliers, venue partners and external stakeholders to support successful event delivery.
DESIRABLE
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Proven experience supporting special events for HNWIs, corporate prospects and donors.
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Basic skills using design tools such as Canva.
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Project management qualification such as Agile, PRINCE2 or Scrum.
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Experience of working with young people and embedding safeguarding policies in event delivery.
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Experience of working within an international setting.
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Experience of working within Formula 1, Motorsport, STEM or Education.
PERSONAL QUALITIES:
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Passionate about young people: You are deeply committed to Mission 44’s vision of supporting young people from underrepresented backgrounds to thrive in education and employment.
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Committed to excellence and delivery-focused: You’re skilled in managing multiple deadlines simultaneously, meeting these deadlines, and ensuring high-quality execution.
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Detail-driven: You enjoy being in the details, accurately tracking actions, performance indicators, and ensuring that branding is maintained to a high standard throughout your work.
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A collaborator: You love working across portfolios and internal functions. You will work closely with all members of the engagement team to provide operational support.
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Proactive critical thinker: You find gaps in ways of working and create quick solutions before others even notice.
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Flexible, adaptable, resilient, and very calm under pressure: Mission 44 is a fast-moving start-up, and you thrive in that environment. You embrace change, adjust priorities on the fly, and pivot when needed - always maintaining focus, resilience, and a solutions-oriented mindset.
Mission 44 is a charity launched by Lewis Hamilton to drive change so that every young person can thrive in school and access great careers in STEM.
The client requests no contact from agencies or media sales.