Head of policy and communications jobs

At Birmingham Women’s and Children’s Hospital  Charity, we believe there’s always more we can do for our women and sick kids. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.

The Finance Lead has a crucial role in assisting the Head of Finance with ensuring the effective running of the Finance department, taking responsibility for the management and oversight of the day to day operations of the Finance function of the Charity and its trading subsidiary.

To thrive in this position, you’ll need to take responsibility for the management and oversight of the day-to-day operations of the finance function of our charity and its trading subsidiary.

Key responsibilities include:
• Managing the bank relationships including bank accounts and cash positions to ensure accuracy within the CRM and finance system.
• Managing the accounts receivable, accounts payable, procure to pay and general ledger functions of the charity in accordance with the chart of accounts to ensure the integrity of the management and statutory accounts.
• Working alongside the People and Culture Team and the charity’s external payroll provider to receive, reconcile and input the monthly payroll into the finance system.
• Maintaining the charity’s investment positions and accurately reflecting the current market values in the accounts.
• Assisting with the preparation of the quarterly management accounts as well as the preparation of the annual accounts for inclusion within the annual report ensuring they are compliant with the FRS 102 and the Charity SORP.
• Being a key representative during the annual financial audit process including the production of auditable working papers to ensure audit completion.
• Managing the day-to-day finance function of the charity’s trading arm, Red Balloon Trading, including assisting with the quarterly VAT return and the preparation of the annual accounts.
• Maintaining the integrity of the charity ledger, ensuring all transactions reflect a true and accurate position of the charity as well as maintaining the records for creation of new funds, customers and suppliers.
• Delivering line management of two Senior Finance Officers. Providing guidance with all day-to-day activities, being a role model and mentor to aid their personal and professional development.
• Liaising regularly with external bodies as well as maintaining strong relationships with all departments within the charity.

What we offer: 

• Flexible and hybrid working to support work-life balance 
• Generous annual leave entitlement with additional leave for long service  
• Enhanced sick pay
• Enhanced Maternity Pay 
• Employee Assistance Program and Lifestyle Savings
• Free flu jabs
• Cycle to work scheme 
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 
• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

About BeyondAutism

Our vision

A world where every autistic learner belongs, succeeds and shapes their own future.

Our mission

To ensure every autistic child and young adult accesses the education and support they need to belong, succeed, and lead lives full of opportunity, choice and independence.

Founded by parents in 2000, we provide a continuum of support from Early Years through Post-19, alongside outreach, training, and our pioneering BeyondAutism Fast Responder service. We combine direct education for children with the most complex needs with national training, resources, and policy influence – creating a blueprint for inclusion that can be scaled across the country.

At the heart of our approach is a deep understanding of behaviour – recognising it as communication and as a reflection of environment and need. Too often, scientific principles have been misapplied in ways that prioritise compliance over the individual’s voice. We reject any practice that seeks to suppress identity; instead, we celebrate individuality and apply behaviour analysis in a positive, ethical, and person-centred way – supporting choice, independence, and outcomes that enhance quality of life. 

Job Overview

To lead the operational delivery of Marketing, Communications, and Fundraising activity across BeyondAutism, ensuring disciplined prioritisation, effective resource management and alignment with strategic objectives.

The post-holder acts as the operational coordinator for the department, translating strategic priorities set by the Head of Marketing, Communications, and Fundraising into deliverable programmes of activity. The role ensures that engagement, fundraising and digital initiatives are sequenced effectively and that internal teams receive coordinated support.

Working across multiple organisational services and sites, the Engagement Operations Manager maintains oversight of campaign planning, storytelling pipelines and departmental workflow.

About The Role

Operational coordination

• Act as the first point of contact for Development and Engagement requests across the organisation.
• Manage departmental workflow and prioritisation across engagement, digital and fundraising teams.
• Maintain and oversee the departmental engagement and campaign calendar.
• Sequence communications, engagement and fundraising campaigns to ensure capacity is used effectively.
• Ensure requests from services and departments are aligned with organisational priorities.

Campaign planning and coordination

• Coordinate the development and delivery of internal and external engagement campaigns.
• Ensure storytelling activity across services is identified, planned and scheduled.
• Work with colleagues across services to identify key milestones, events and communications opportunities.
• Align engagement activity with fundraising appeals and digital campaigns.
• Ensure campaigns are delivered within agreed timelines and organisational priorities.

Cross-department collaboration

• Act as a central coordination point between engagement, fundraising and digital teams.
• Ensure digital content needs are identified early and planned into campaign delivery.
• Work closely with the Digital and Content Manager to sequence digital production work.
• Support the Philanthropy and Partnerships Manager by ensuring fundraising campaigns are supported by engagement activity.

Organisational engagement oversight

• Maintain visibility of organisational milestones, events and governance cycles that require communications support.
• Ensure internal engagement initiatives support staff understanding of organisational priorities.
• Support coordination of cross-organisation initiatives requiring communications or engagement support.

Operational management and reporting

• Maintain departmental dashboards and delivery trackers.
• Monitor progress of campaigns and engagement activity against agreed plans.
• Track departmental budgets, purchase orders and supplier expenditure where required.
• Ensure accurate reporting of engagement activity to the Head of Development and Engagement.

Line management and team development

• Line manage the Internal Engagement Officer, External Communications and Engagement Officer and Development Officer (Graduate Programme).
• Provide coaching, prioritisation guidance and performance management for team members.
• Support professional development and skill building within the engagement team.
• Ensure team members are working in a coordinated and collaborative way.

Experience

• Experience managing complex cross-functional projects.
• Experience coordinating communications, engagement or marketing programmes.
• Line management experience.
• Experience working within the charity sector is desireable but not essential.
• Experience in education, disability or social impact organisations is desireable but not essential.

Skills

• Strong project and workflow management.
• Excellent organisational and prioritisation skills.
• Strong written and verbal communication. 

Abilities

• Translate strategic direction into operational delivery.
• Coordinate multiple workstreams and stakeholders.
• Maintain oversight of complex programmes of work.

Personal qualities

• Calm under pressure.
• Structured and solution-oriented.
• Collaborative and supportive leader.

About Us 

We are an independent, global organisation of investigators and campaigners using cutting edge investigative methods. We shine a light on the financial and political systems that enable corporate abuses of power that harm people and planet.

For over 30 years, Global Witness has pioneered an approach that merges bold investigations with determined campaigning to secure better protections for people and our planet. We’ve gone undercover to unmask the violence and secretive deals that underpin the “blood diamond” industry. Our data-driven analysis has tracked the flow of commodities across the globe. And we’ve sought out powerful testimonies that tell the story of environmental harm and repression first-hand.

With three decades of campaigning for a fair and just planet under our belt, we reframed our focus in 2020 to address humanity’s greatest challenge: the climate crisis.
 

The Role

The Social Media Manager is responsible for all aspects of Global Witness’s social media presence, including day-to-day channel management, content creation, paid social campaigns and influencer/creator engagement. You will work with colleagues from within the Communications team and across the whole organisation to ensure our social media content contributes to our awareness, advocacy and income goals, while remaining aligned with our brand and values. You’ll also lead on reporting and optimisation, using data to inform content decisions, and stay on top of digital trends to help Global Witness make smart choices about which platforms and opportunities to prioritise over time. This is a highly collaborative role requiring creativity, strategic thinking and excellent communication skills.
 

Who we are looking for

• Substantial experience managing organisational social media accounts across multiple platforms, including content creation, scheduling and community management.
• Proven ability to produce compelling, audience f irst content tailored to different social channels and formats.
• Experience managing paid social campaigns, including targeting, testing and evaluation — ideally for fundraising or supporter acquisition purposes.
• Strong copywriting and editing skills, with the ability to simplify complex issues and craft messages for digital audiences.
• Excellent understanding of social media analytics, tools and reporting, with experience using insights to drive content performance.
• Experience in working with digital influencers and managing outreach and relationships.
• Strong organisational skills and ability to manage multiple priorities and deadlines

Desirable
• Experience working in a campaigning, advocacy or non-profit environment.
• Familiarity with digital tools such as Hootsuite, Meta Ads Manager, Canva or Adobe Creative Suite.
• Understanding of ethical considerations in digital engagement, including brand safety, accessibility, and responsible influencer partnerships.
• Interest in and understanding of environmental and climate issues.

How to Apply

Please download the job pack attached above for the full details of the role.

Valued Recruitment is working exclusively with Global Witness to recruit for their growing team. We are an ethical recruitment company, intent on hiring inclusively and transparently.

The closing date for this role is Tuesday 14th April but we are open to interviewing candidates on a rolling basis.

To apply, we welcome a CV and a 1-2 page covering letter detailing your interest in the role. 

Accessibility is incredibly important to us here at Valued Recruitment and at Global Witness. If you would like any accessibility amendments or support throughout the application and interview stage, please don’t hesitate to let us know. No question or request is too big or too small. We want this process to be comfortable and enjoyable and a chance for you to bring your best self to the process.
 

About Us

We are Global Dialogue, an international philanthropy support organisation partnering with independent funders to advance rights, equity, and diversity. Independent in status and global in reach, we provide funder networks, collaboratives, and partners with the practical support and technical expertise they need to create lasting, systemic change.

The Role

We’re looking for a highly organised and proactive Operations & Systems Manager to play a central role in ensuring Global Dialogue’s operations run smoothly and effectively. This maternity cover role is ideal for someone who enjoys solving problems, improving systems, and supporting teams to be their very best.

You’ll collaborate closely with the Chief Operating Officer, core operational team, and the hosted and incubated programmes to provide a trusted, responsive operational service that enables programmes to focus on their mission. You will be the first point of call for any operational queries, providing clear guidance on our processes and supporting with practical tasks. Your areas of support will span digital and IT systems, data management, programme support, travel and events processes, and internal communications.

About You

The right candidate will possess excellent project management skills, a systems mindset, and confidence working with IT and digital tools. You will be comfortable engaging with stakeholders at all levels, including external suppliers, programme staff, and colleagues across the organisation, and thrive in building trusted relationships. With a passion for improving systems and processes for people, you will be someone who has a track record of providing empathetic and resourceful solutions. An awareness of GDPR considerations and risk management is essential. Experience working in a fast‑paced organisation and confidence with digital systems (particularly Microsoft 365 and SharePoint) would be advantageous.

How to Apply

We are partnering with Doing Good Recruitment for this campaign. Please click ‘Apply’ to find out more, see the full JD and learn how to submit.

Our Commitment to Equity, Diversity and Inclusion

We are committed to the employment and career development of people with disabilities. We are happy to consider any reasonable adjustments that candidates

may need during the recruitment process, and you will be asked whether you require anything if you are invited to interview. If you need this information in another format or if there are additional options you’d like to request, please contact Tristan at Doing Good Recruitment.

We are dedicated to building a diverse and inclusive workplace that reflects the communities we serve. To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on Doing Good Recruitment's application page.

Learning Disability Community Leader, L'Arche London

ABOUT THE ROLE

Hours of work: 37.5 hours per week (including some evening and weekend working, and regular on-call)

Salary: £55,000 (including London weighting)

Reports to: L’Arche UK Director of Care and Communities

Place of work: L’Arche London Community, West Norwood, SE27. Some travel and overnight stays will be required within the UK.

Contract type: Permanent

Closing date: Thursday, 16th April, at midday

Notes: If you have already applied for this role and received an update on your application from us, please do not submit another application.

Main purpose of the role

The Community Leader is responsible for ensuring that the Community is living the mission of L’Arche, by providing excellent and sustainable care and support services, support for  spirituality, and engaging with our neighbours and the wider community around us.

The Community Leader will:

• Lead the Community by responding to the needs, choices and context of our members while being faithful to the L'Arche UK Vision and Values, the L'Arche International Identity and Mission Statement, and to a co-created Community Mandate and plan.
• Maintain and enhance high-quality, person-centred care, support, and housing for people with learning disabilities, both at home and in our day services in partnership with the Registered Manager, the Team in London, the National Leadership Team, individual circles of support, and external partners; 
• Ensure the Community's financial sustainability through robust financial planning and management, including setting budgets, controlling spending, maximising occupancy, negotiating care contracts, growing day services, and spotting fundraising opportunities;
• Foster a culture that maximises the voice and power for people with learning disabilities, building listening and collaboration between Community members with and without learning disabilities;
• Contribute to the national work programmes of L'Arche UK, as part of the National Council, collaborating with Community Leaders of other L'Arche Communities, to share skills, best practice, and resources

Key essential criteria

• Senior leadership experience in support to adults with learning disabilities (or transferable skills and experience in a closely related field);
• Experience in leading, managing, and developing an organisation or large teams to deliver results, maintain compliance and quality, and to respond to risks and opportunities;
• Good financial planning skills and experiences of successfully managing a substantial budget;
• Ability to think strategically and work collaboratively to develop and implement community plans;
• Experience of living or working alongside people with learning disabilities and/or autistic individuals;
• Passionate about person-centred support and the values and mission of L'Arche;

This role is subject to an enhanced DBS criminal record check. 

You may have held these job titles in the past: Registered Manager, Service Manager, Head of Care, Senior Operations Lead, Community Director, Head of Community Services, Country or Regional Lead, Learning Disability Services Manager, Head of Mission and Community Life, Health & Social Care Manager, Local Authority Commissioning Lead;

You can find more details about L'Arche London here.

Additional details about L'Arche can be found here.

Discover what makes L’Arche a rewarding place to work—explore our employee benefits here.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please submit your CV and include a cover letter via our online application form. 

The closing date is: Thursday, 16th April at midday

First round interviews are expected to take place either on 22nd or 23rd April 2026 online via Microsoft Teams.

Second round interviews will take place on 30th April 2026 and will take place within the L'Arche London Community. 

We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.

Please also read our privacy notice for job applicants.

About Us
The British Association of Aesthetic Plastic Surgeons (BAAPS) is dedicated to advancing patient safety, professional development, education and standards within aesthetic surgery. We are seeking a driven and proactive Business Development Manager to help grow our partnerships, revenue streams, and membership community.

The Role
This is an exciting opportunity for an ambitious business development professional to take ownership of revenue generation and strategic relationships across BAAPS Charity and BAAPS Support. You’ll work closely with the internal team and senior leadership to deliver strong commercial results while supporting impactful work within the sector.

Key Responsibilities

Partnerships & Sponsorships

• Identify, develop and nurture revenue generating partnerships through meetings and proposal development
• Manage sponsorship packages, ensuring delivery of benefits and strong relationship management
• Maintain accurate lead tracking and report monthly performance against KPIs
• Generate and implement new commercial opportunities

Finance & Reporting

• Oversee financial elements of sponsorship and partnership agreements, including chasing payments
• Ensure accurate financial documentation via Xero/CRM
• Support responsible budget management and revenue forecasting

Membership Growth & Engagement

• Drive membership recruitment for BAAPS Support
• Work collaboratively to enhance membership benefits, communications and retention
• Ensure effective promotion of all member-related services and offers

Marketing & Communications

• Support the planning and execution of campaigns across multiple channels
• Promote events, partnerships, products and other business activities
• Assist in creating marketing assets including collateral and digital content
• Maintain strong links with relevant Associations for cross-promotion and collaboration

Administration & Operations

• Prepare and manage proposals, sponsorship agreements, invoicing and document handling
• Provide support with meeting coordination and general office administration
• Assist with stock and marketing material ordering and organisational upkeep
• Maintain compliance with data protection policies

Technology & Systems

• Support updates and maintenance across BAAPS websites and CRM
• Confidently handle remote meeting systems and internal software tools

Who We’re Looking For
You will:

• Be commercially minded with proven business development experience
• Have excellent relationship building, communication and negotiation skills
• Show creativity in identifying new revenue streams and engagement opportunities
• Be organised, proactive and capable of managing multiple priorities
• Bring strong IT literacy (CRM, MS Office; knowledge of Xero advantageous)
• Appreciate the professionalism and sensitivity required in a healthcare related organisation

What We Offer

• Opportunity to contribute to a respected national organisation making a positive impact
• Supportive and collaborative team culture
• Professional development and growth opportunities
• Flexible & hybrid working with central London office at The Royal College of Surgeons.

Applications will be reviewed on a rolling basis; we encourage early submission.

We are looking for an experienced events expert who can plan, deliver and evaluate a diverse portfolio of impactful, high-profile events designed to inspire, engage and mobilise current MSF supporters and recruit new ones.

The Events Manager will lead the strategic planning, delivery and evaluation of diverse portfolio of impactful, high-profile events designed to inspire, engage and mobilise current supporters and recruit new ones. 

The post-holder will ensure that events align with MSF UK’s mission and values, while maximising engagement, awareness and return on investment. 

They will play a pivotal role in fostering relationships with key stakeholders and driving MSF UK’s supporter engagement strategies forward. 

They will collaborate across departments, manage budgets, and provide actionable insights to continuously improve MSF UK's public engagement efforts. 

Hours: Full time, 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid, 2 days per week in office (including Wednesdays and Thursdays) 

Salary: £46,784.49 per annum - £57,181.04 per annum | Salary is offered in line with our pay framework and typically starts at the entry point of the band. Salary increases are considered annually and are subject to our appraisal and performance review process.

ETO are seeking a Finance Officer to join our busy, friendly team. The role works closely with the Executive Director and alongside the Administrative Assistant, supporting the finance function for the whole organisation. This is an ideal job for anyone wanting to work in an exciting and well-established cultural organisation. Knowledge of opera and theatre is not essential, but an interest in the arts, and curiosity to learn more, would be beneficial. We welcome applications from people who have worked outside the cultural sector as well as those from within. We actively encourage applications from disabled people, working class people and people from global majority backgrounds, as these groups are currently under-represented in the cultural sector.

We are looking for an experienced bookkeeper or part-qualified accountant, an organised person with excellent bookkeeping and Excel/spreadsheet skills, an attention to detail and accuracy with numbers, as well as an ability to work well to tight deadlines. You will be able to explain financial information clearly to non-finance colleagues and handle confidential information responsibly. You will have a methodical and organised approach.

The Finance Officer will work full-time from our Sheffield office (address below). Some hybrid working (combining office- and home-based working) can be considered if desired, with the expectation that at least 60% of the work will take place in the office.

Employee Relations Advisor

�� Location: Aldgate, London (Hybrid Working)
�� Contract: 12 Months FTC
�� Salary: £42,000
�� Closing Date: 24TH March 2026
�� Interviews: w/c 30th March 2026

Centrepoint, the UK’s leading youth homelessness charity, is looking for an Employee Relations Advisor to join our People team.

This role will report into the HR Manager and focuses exclusively on Employee Relations casework, supporting managers across the organisation to handle complex people matters confidently and fairly.

About Centrepoint

Centrepoint works with vulnerable young people across the UK, providing accommodation, health support and life skills to help them move into education, employment and independent living.

Each year we support over 16,000 young people, helping them build brighter futures. Our ambition is to end youth homelessness by 2037.

Behind the services we provide is a dedicated workforce committed to making a difference. Our People team plays a key role in supporting colleagues across the organisation so they can continue delivering life-changing work for young people.

About the role

This is an exciting opportunity for an experienced HR professional who enjoys working in Employee Relations and supporting managers through complex people challenges.

Reporting to the HR Manager, you will manage a varied ER caseload end-to-end, including disciplinary, grievance, sickness absence and performance management cases. You will provide clear, pragmatic advice to managers across the organisation while ensuring our policies and employment law obligations are applied consistently.

This role is not a developmental or step-up advisory role. We are looking for someone who is confident managing ER cases independently and who can take ownership of cases from initial advice through to resolution.

Alongside casework, you will also help identify trends from ER data and support initiatives that improve colleague experience and strengthen people management capability across Centrepoint.

What you’ll be doing

• Managing a full Employee Relations caseload, including disciplinary, grievance, absence and performance matters

• Leading ER cases end-to-end, including investigations and formal processes

• Providing professional, timely and practical advice to managers

• Supporting managers to develop confidence in people management

• Maintaining accurate case records and ER trackers

• Reviewing ER trends and identifying opportunities for improvement

• Working collaboratively with the wider People team to deliver a joined-up HR service

• Supporting ER-related training, projects and continuous improvement initiatives

About you

We are looking for someone who brings strong Employee Relations experience and the confidence to support managers through challenging situations.

You will be comfortable managing a busy ER caseload, working with competing priorities and navigating complex issues while maintaining professionalism and empathy.

You will also be someone who builds strong relationships and is confident offering clear advice and constructive challenge when needed.

What we’re looking for

• Experience managing Employee Relations cases independently

• Strong knowledge of UK employment law and HR best practice

• Proven ability to manage complex ER casework from start to finish

• Confidence advising and influencing managers at different levels

• Excellent written and verbal communication skills

• Ability to manage a high volume caseload while maintaining attention to detail

• CIPD Level 3 qualification (or equivalent HR experience) desirable

Hybrid working

Centrepoint operates a hybrid working model, with colleagues expected to spend a minimum of 50% of their working week in the office. For most full-time roles this equates to five days across a two-week period.

This role will be based in our Aldgate, London office.

Using AI in applications

We recognise that some candidates may use AI tools to support their applications. While this is acceptable, we encourage applicants to ensure their responses reflect their own experience, skills and motivations for the role.

Why join Centrepoint?

Working at Centrepoint means being part of an organisation that is committed to creating real change for young people.

In return for your work, you’ll receive a competitive salary and a range of benefits including:

• 25 days annual leave, rising to 27 days

• Healthcare cash plan

• Private medical insurance

• Income protection

• Employer pension contributions of 5%

• Cycle to Work scheme

• Interest-free travel loan

We are committed to creating an inclusive workplace where everyone feels valued and respected. We welcome applications from people of all backgrounds and experiences.

If you’re an experienced HR professional looking to use your Employee Relations expertise in an organisation making a real difference, we’d love to hear from you.

Apply now to join Centrepoint as our next Employee Relations Advisor.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The role is full time and permanent. This role is based at our Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office).

We are looking for an Advisor to provide quality advice, information and support to students using the Advice Service, including casework and accompanying students to meetings and hearings. This is an opportunity to work as part of our Advice and Wellbeing department, ensuring students feel supported, informed and striving for positive outcomes whenever possible.

The advisor will provide support by delivering high quality and accurate advice and information to students using the Advice Service. This will include housing, academic, and employment matters, through casework, support and acting as a ‘friend’ for students in UCL committees, panels, hearings or other meetings. The successful candidate will work effectively with Union and UCL teams, including academic and professional services staff in Casework and Student Support and Wellbeing Services. They will also contribute to the production of engaging and useful content to support students needs.

Do you have experience of giving advice or support in a student or other client facing environment? Do you have knowledge of relevant issues in Academic, Housing, Employment or Consumer Advice and Casework? Are you able to understand and work within policies, procedures and regulations? If the answer is yes, then we want to hear from you.

About SPANA

For over a century, SPANA has been dedicated to transforming the lives of working animals and supporting the people who depend on them. We work with partners worldwide to increase access to essential veterinary treatment and campaign for better welfare standards. We also support owners as they develop the knowledge and skills to look after their animals with confidence and care – while inspiring the next generation to do the same. Together, we're building a world where working animals are healthy and valued, communities are stronger and livelihoods are more secure.

About this role

The Legacy Officer plays a vital role in securing the long-term future of the charity by administering, promoting, and stewarding the charity’s legacy programme, our largest income stream. Legacies are predicted to peak in the next ten years, so this is an exciting time to help us bolster our existing programme, try new and innovative marketing methods to attract new legacy pledgers, and provide ongoing stewardship to legacy pledgers and enquirers, ensuring supporters understand the lasting impact their gift can have on the lives and welfare of working animals across the world. The Legacy Officer will be part of the Philanthropy and Fundraising Partnerships department, working with 5 other team members, and managed by the Head of Philanthropy and Fundraising Partnerships. This position will also be responsible for overseeing the administration of estates in which SPANA has an interest under the guidance of our Legacy Adviser, ensuring compliance with fundraising regulator policies and other legal frameworks. 

Contract, location and salary

This is a permanent, full-time (34.5 hours per week) role. This is a UK based position. Applicants must have the right to work in the UK currently and for the duration of the contract.  The salary for this role is c. £36,000 per annum.

Further information and how to apply

Please review the job description for full details including a person specification. The deadline for applications is 23:59 GMT on Sunday 29 March 2026. 

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.

To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.

To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.

Key Responsibilities

Complaints and Challenge Management

• Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
• Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
• Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
• Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
• Maintain an accurate and auditable record of all complaints, decisions, and resolutions.

Quality and Compliance Oversight

• Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
• Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
• Support the design and implementation of quality-improvement plans, policies, and tools.
• Provide regular reporting to senior leadership, highlighting trends and risks across services.

Continuous Improvement and Learning

• Translate insights from complaints and audits into practical service improvements.
• Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
• Support staff training and development on complaint handling, communication, and quality assurance.
• Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.

Regulatory and Partnership Liaison

• Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
• Ensure complaint handling and quality monitoring comply with FCA MaPS  and advice quality standards.
• Support preparation for audits, funder reviews, and regulatory inspections.
• Keep colleagues informed of relevant regulatory changes and implications for practice.

General Responsibilities

• Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
• Promote equality, inclusion, and accessibility across all aspects of the service.
• Demonstrate financial efficiency and value for money.
• Undertake other duties as directed by the Head of Quality and Compliance or senior management.

Person Specification

Essential Criteria

Experience and Knowledge

• Hold a valid Money and. Pension Service accredited qualification in debt advice
• A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
• Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
• Significant experience managing complaints and quality processes within a regulated advice
• Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
• Ability to analyse complex cases and identify systemic issues or risks.
• Experience developing and implementing service improvement plans.

Skills and Competencies

• Excellent communication and influencing skills at all levels.
• Strong analytical, reporting, and decision-making ability.
• Ability to manage competing priorities and meet tight deadlines.
• Confidence handling sensitive and confidential information with integrity.
• High level of IT literacy, including CRM or case management systems.
• A proven commitment to continuous professional development of self and wider teams.

Personal Attributes

• Ability to work independently and proactively without supervision.
• High level of professionalism and integrity.
• Committed to fairness, impartiality, transparency, and accountability.
• Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
• Collaborative and empathetic approach when dealing with clients and colleagues.
• Strong alignment with Toynbee Hall’s values and mission

Desirable Criteria

• Previous management or supervisory experience in a debt advice or compliance setting.
• Experience designing or delivering training on quality, complaints, or compliance.
• Knowledge of data-protection legislation and its implications for complaint management.
• Ability to build and maintain positive relationships with all staff members.
• Excellent written and verbal communication skills.
• Competence in handling sensitive information with discretion and maintaining confidentiality.
• Keeping up to date with technology and take individual responsibility for learning new technologies.

Please download the full Job Description for more details.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Health Cash Plan
• Perk Box

Mid Value Donor Manager

Hours: 37.5 Hours per week, flexible working options considered

Salary: £42,000 - £45,000 (depending on experience)

Location: Remote or Hybrid role with some travel to our Andover, Hampshire office

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

The Mid-Value Donor role is a vital part of this vision and your extensive experience in cultivating and stewarding mid-value donors will help us achieve our ambitions and make a meaningful impact.

Working closely within our passionate and results driven Trusts and Philanthropy team, you will identify, recruit and develop mid-value donors from cold sources and from amongst our existing supporters and members. You will be helping us beat macular disease by creating tailored appeal programmes and stewardship journeys that inspire significant and sustained giving.

We are looking for someone who:

· Knows their Stuff when it comes to developing donor programmes that drive significant income.

· Can Make It Happen by delivering inspiring appeals and donor communications.

· Shows They Care in the way they speak with our funders and the way they work and support colleagues across our teams.

Does this sound like you?  If so, we would love to hear from you and chat about this role in more detail.

In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease.

We offer flexible working options, 27 days annual leave, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. To find out more please visit our website.

We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to beat macular disease we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.

Please review the attached Job Specificaiton 

Please reivew the attached Job Advert on the application process

Closing date: Wednesday 1 April 2026 at 09:00

Online interviews will be held on: Thursday 16 April and Friday 17 April.

As part of the process, you will be required to complete a written task ahead of the interview.

Volunteer Manager

YMCA St Helens
Salary: £35,000 • Contract: Permanent, 35 hours per week • Location: St Helens

YMCA St Helens is looking for an experienced and motivated Volunteer Manager to lead the development of our volunteering programme across housing, youth, early years and community services.

You will recruit, train and support volunteers, ensuring they feel valued, confident and equipped to make a meaningful impact. Working closely with colleagues and partners, you will create diverse volunteer opportunities, strengthen community relationships and develop our corporate volunteering offer.

Key responsibilities include:

• Designing and delivering a high‑quality volunteering framework
• Recruiting, inducting and supporting volunteers
• Developing training, supervision and recognition processes
• Coordinating corporate volunteering activities
• Supporting events and external engagement
• Ensuring compliance with safeguarding, data protection and health and safety

About you:
You will have experience managing or coordinating volunteers, excellent communication skills, strong organisational ability and a commitment to the values and social mission of YMCA St Helens. Experience with corporate volunteering or community events is beneficial.

If you are passionate about empowering people and building a thriving volunteer community, we would love to hear from you.

Apply with cover letter and CV by 3rd April 2026, noon. 

Interviews to be held week commencing 13th April 2026.