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Page 12 of 17
Welwyn Garden City, Hertfordshire (Hybrid)
26 hours per week: £18,184.40 (FTE £26,227.50 per year)
Part-time (Tuesday: 9.30am - 4pm; Wednesday: 9.30am - 5pm; Thursday: 12.30pm - 7.30pm; Friday: 9am - 4pm )
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Our Administrative Assistant sits at heart of Trauma Recovery CIC, coordinating client enquiries and referrals, supporting the client facing team and working with our Operations Lead to ensure everything runs smoothly. 

Trauma Recovery CIC’s Administrative Assistant is central to the organisation. The person in this role supports the
people accessing our services, the client facing team to provide the services, and the leadership team to ensure
accurate reporting to understand trends, needs and secure future funding.

They will coordinate referrals, booking initial appointments and sending information by email and post to those
who use the service and the professionals supporting them.

To support the team, they will ensure that the client management system runs smoothly, provide administrative
support and where possible tech support to the client facing team and ensure that records are accurate and up to
date.

To support the leadership team, they may coordinate events, research local services, support with completing
reports and funding applications and day to day ensure that communication between team members is clear.

Our Ideal Candidate

Our ideal candidate is someone who has the ability to communicate with the team, those using our services and professional with confidence and clarity, flexing their style to match the needs of the person they are communicating with.

They will have experience of working within a non-profit organisation.

They will have experience of using client management systems, Microsoft office suite.

They will have lived experience of recovery from trauma and be in a place in their own journey where they can use their experiences to empathise with others with similar experiences.

You will find more information about Trauma Recovery CIC, the role and how to apply in the application pack on our website

Application resources
Organisation
Trauma Recovery CIC View profile Organisation type Non Charity Employer
butterflies logo jpeg.jpghelix logo.pnglogo may 23.png
Posted on: 23 March 2026
Closing date: 20 April 2026 at 16:17
Tags: Administration, Advice / Information, Communications, Business Development, Customer Service, Operations, Customer support, Domestic Violence / Abuse, Gender / Gender Based Violence, Mental Health, Psychology / Therapy, Public Health

The client requests no contact from agencies or media sales.