Job title: Internal Communications and Engagement Manager

Region: London

Directorate: Remembrance and Marketing

Contract: 12 month Maternity Contract

Salary: £43,000 per annum (£38,548 per annum plus £4452 London Weighting)  

About The Royal British Legion

The Legion is at the heart of a national network that supports our Armed Forces community through thick and thin – ensuring their unique contribution is never forgotten. We’ve been here since 1921 and we’ll be here as long as they need us.

Our Values and Behaviours

Does the following describe you?

• A desire to provide a great customer service and support

• Enjoy and thrive in working in teams and with others

• Passionate about supporting the Armed Forces community and honouring their contribution

• Come to work each day to be the best you can and to learn and develop

• An encourager, eager to share your knowledge and experience to help others

If so then we would like to hear from you ….

The Role

The Internal Communications and Engagement Manager will help implement the charity’s first Internal Communications and Engagement Strategy, driving new ways of working for the team and bringing new ideas and creative solutions to continue developing the function. This is one of two manager posts, which are focussed on communications planning, advising and collaborating with colleagues of all levels to deliver engaging content and being hands-on with channel management and development. You will need a strong news sense, change communications experience, outstanding interpersonal skills and a proactive attitude to reach our diverse workforce, membership and volunteers across the UK.

The role is primarily office based in Borough High Street, SE1 1AA, however due to COVID 19 the team are currently working from home.  This role would likely begin remotely and then follow government and organisational guidelines on returning to the office, with potential opportunities to continue to work from home on a regular basis going forward.

How to Apply

Please apply by clicking ‘Apply Online’

Closing date for this role is: Monday 10th August 2020

Virtual Interviews: Tuesday 18th August 2020

Are you an experienced internal communications and engagement specialist, available from early September to play a key role in a series of organisational development projects over the next few months?

• Ewell, Surrey with occasional travel to Samaritans branches
• 6 months FTC, full time
• £40,000 per annum pro rata + competitive benefits

A little bit about the role…

This role will support the Assistant Director of Internal Communications and other senior Samaritans stakeholders with a range of key internal engagement projects between now and early 2021; in particular, an audit and review of our current internal communications and engagement model and the development of subsequent recommendations. The role will also partner closely with our HR team to plan and deliver staff engagement surveys and action plans.

The successful candidate will have a strong understanding of internal communications and engagement channels and content in large organisations with multiple audiences, as well as measurement, best practice and sector trends

Reporting to the Assistant Director of Internal Communications and Engagement and working closely with both Samaritans staff and volunteers, key responsibilities of the role will include:

● To plan and lead a comprehensive audit of Samaritans internal communications and engagement at all levels of the charity, working closely with both volunteers and staff

● To support the Assistant Director of Internal Communications and Engagement with the subsequent review of the audit findings, and work with the Assistant Director, the wider Internal Communications team and the Executive Leadership Team to develop recommendations for our future internal communications and engagement model

● To work with the Internal Communications and Engagement team to help develop an enduring channel measurement approach and regular feedback mechanisms, to enable regular reporting on the reach and effectiveness of our communications, post-review

● To develop and deliver staff engagement/pulse surveys in partnership with HR, the Assistant Director of Internal Communications & Engagement and the Executive Leadership Team

● To take the lead on delivering our ongoing staff engagement model, helping to implement and manage a new engagement tool in partnership with an external supplier.

If you're interested in finding out more about the role please read the job description here. 

Samaritans is wholly committed to inclusion and diversity, and to building a culture and environment where everyone is appreciated for the unique person that they are. We actively encourage applications from a broad range of backgrounds and experiences.

About Samaritans

At Samaritans, our vision is that fewer people die by suicide. We believe it is preventable and that by working together we can give people the support they need before they reach crisis point. We are one of the most trusted charities in the UK and ROI, and we answer a call for help every six seconds. We have around 175 staff and more than 20,000 volunteers based across 201 branches giving emotional support 24 hours a day, 7 days a week. We don’t just hear you, we listen.

Our Location

Our Central Office is located in a converted mill in Ewell, Surrey which is just over 30-minutes by train from Waterloo and 15 minutes from Wimbledon. As an employer we offer a good range of benefits, including 25 days’ holiday, 3 well-being days, Flexible working, Health Cash Plan, Pension and interest-free season ticket loans.

To apply

If you would like to apply for this role please click on the Apply Now link to upload your CV and an accompanying statement, outlining your motivations for applying for the role and how you meet the stated criteria no later than 09:00am on Friday 14th August 2020. 

Data and Engagement Officer

Contract type: full time, permanent

Location: London

BookTrust is the UK's largest children's reading charity. Working with every local authority and across every region in England, Northern Ireland and Wales, and supported by Arts Council funding we reach over 3 million families a year through schools, health visitors, libraries and other partners. This incredible network helps us to get children excited about reading from an early age. We know that children who read are happier, healthier, more creative and do better at school.

As an organisation we are going through a period of innovation and transformation due in part to COVID-19 but also as we are rolling out a new organisational strategy. Our new strategic objectives create exciting opportunities for us to improve our work with children and families in greatest need.

The Research and Impact team is growing and we are looking for 3 new team members: 
• Senior research and impact officer (permanent)
• Senior research and impact officer (fixed term contract – for 12 months initially with potential for extension to a permanent role)
• Data and engagement officer (permanent)
 
This is a brilliant time to join BookTrust’s innovative and collaborative research and impact team. We are working hard to improve our understanding of and engagement with beneficiaries and partners, to measure the impact of our work and to support evidence-based decision making across the organisation.

Details of how to apply:

The closing date for all these roles is August 15th 2020. However please note that this is a rolling recruitment process and we will be interviewing suitable candidates who apply before this time. We therefore encourage you to apply as soon as possible.

To apply please visit our website and send a copy of your CV along with a covering letter showing how you meet the person specification and your motivations for applying for the role. In your cover letter please also be sure to cover this specific point:

Communicating with different stakeholder groups/audiences is an important part of this new role at BookTrust. In your application please provide examples of different stakeholder groups you have communicated with in a previous role or setting. Please also outline how you tailored your communications for these different groups / audiences.

Your covering letter should not be longer than two sides including your response to these questions. 
 

Engagement Officer

Do you want to help make a real difference to the lives of young people across the UK?
We believe that every young person should be able to fulfil their potential, regardless of their background. We are looking to recruit an Engagement Officer to support Brightside’s work, helping us have a positive impact on the lives of thousands of young people every year.

About Brightside
Our work helps young people to succeed. We deliver programmes in partnership with schools, universities, businesses and charities, giving young people access to support networks, online careers information, and high-quality mentoring. We believe young people are best equipped to make confident and informed decisions about their futures if they:

• Have hope and a growth mindset;
• Are confident and know their strengths;
• Can deal with difficulties in a positive way;
• Have knowledge and skills for the career they are interested in;
• Know who to turn to for advice and support.

Our programmes include a wide variety of online mentoring projects and an active and growing volunteer network. We have developed these programmes to help young people navigate key transition points and so they have wide-ranging objectives including widening access to higher education, raising aspirations, pre-arrival and retention support for new undergraduates and the development of students’ employability skills. We believe all young people should have access to the same opportunities, no matter where they live and we strive to support those who need it most.

Our Engagement Officers work across all of our programmes, acting as the front line of Brightside support for our volunteers and young people, ensuring that they feel supported and valued throughout their experience with Brightside.

To find out more about Brigthside and decide if this is the role for you, please download the Job Description.

Applications close: Midnight on 18th August 2020
Interview dates (Zoom): First interviews will be conducted on 21st & 24th August and second interviews will be conducted on 28th August.
Hours: 37.5 hours per week, Monday-Friday
Location: We are currently working remotely but expect to move back to a London office in future.
Contract type: 1 year full time contract
How to apply: Please submit your CV and covering letter (no more than 2 pages). Your cover letter should outline why you want to work at Brightside and how your skills and experience fit this job description.

I am currently looking for an experienced Supporter Engagement Officer for an amazing children's charity. This post sits in the dynamic Supporter Communities & Groups team within their ambitious Engagement & Income Generation Directorate and you will play an integral role in helping to implement their approach to supporter engagement.

You will lead on events and/or products in the portfolio and champion excellent supporter stewardship:
Deliver agreed project plans that focus on recruitment, conversion and maximising income
Deliver excellent and knowledgeable supporter care building relationships with supporters
When required, process incoming enquiries, applications and registrations for fundraising events, engaging and
Ensure participants activity is recorded as agreed on Raisers Edge and any relevant consoles within agreed timescales to ensure effective and timely stewardship of supporters

Engage and inspire supporters:
Speaking to supporters on the telephone in a timely and engaging manner to support their fundraising activity.
Use other methods including but not limited to social media platforms, email and video messaging
Provide engaging and timely content to help supporters achieve or exceed fundraising goals
Raise awareness of other opportunities for supporters in addition to fundraising including campaign and volunteering opportunities
Work with social media lead generations to convert event enquiries to join the team
Use your experience of supporter or customer care to motivate and inspire supporter loyalty
You may be required to work flexible hours on occasion to support events and activity out of normal working hours

Strategic Communications for the team:
Write and build marketing emails and email journeys that are tailored to individual audiences and will encourage click throughs and conversions
Ensure that all team communications are aligned and connect with campaigning, volunteering and other fundraising activity within the organisation where appropriate

To support the London Marathon project ensuring you:
Deliver stewardship to an assigned caseload as agreed with project manager, ensuring a high standard of interaction and record keeping
Focus on income targets assigned to your caseload and provide monthly updates against progress
Event console administration to ensure participants are fully registered for their event
Provide timely reports and updates as agreed against performance and the project plan and individuals on your caseload.

Relationship management:
You will manage a caseload of supporters participating in the London Marathon, DIY and community fundraising
Ensure supporters are stewarded to a high standard across all activity in a timely manner
You will have an assigned caseload of DIY lead generations and convert enquiries to participants to agreed KPIs using telephone and email as agreed
You will support fundraisers to reach their target to maximise the impact the charity can have for young people

You will need to deliver against ambitious financial targets:
To monitor and report on income and expenditure budgets for your caseload in line with the supporter engagement strategy
Report and share insight for those on track, under target or exceeding targets, adapting to any internal and external circumstances if required.
Work with colleagues in the Supporter Engagement team to identify training and development required to report on financial targets.

Maintain records of interactions with supporters via:
Ensure that supporter interaction is updated on the Relationship Management system (Raiser's Edge) to a high standard.
Manage the weekly gift allocation from online giving platforms including Just Giving and Virgin Money Giving sing with our Data Services team to import data
Support the team sending emails via Engaging Networks (email management system)
Provide information and data to support the teams reporting requirements as requested.

If you have the above skills and experience and are immediately available, please apply online today!

Head of Fundraising and Community Engagement

Kentish Town - North West London

Part-time position - c.14 hours per week with flexibility

Salary - £30,000 pro rata

Brandon Centre is a registered charity that provides young people aged under 25 with access to free and confidential specialist support around their psychological, emotional, mental health and sexual health needs. We predominately work with young people in Camden, Islington and other London boroughs and our mission is to expand our network to support even more young people who we hope will truly benefit from our services.

As we embark on our next stage of development, and with an enviable reputation for the services we provide, we are now in a position to recruit an experienced Head of Fundraising and Community Engagement.

This is a new, exciting and pivotal role that will help us to develop and lead our fundraising and communications team. With your expertise in corporate and community fundraising - which are new areas of development for Brandon Centre, you will help us to develop and implement our wider fundraising and communications strategies. As part of this role you will have the opportunity to recruit and develop a team of volunteers and young ambassadors to support us and broaden our engagement and fundraising within our local communities. 

Your personal focus will be to increase Brandon Centre’s income through corporate partnerships, sponsorship and major donors. Bringing new business into Brandon Centre will be your primary focus and where you will account manage and build relationships with future partners and stakeholders.

The role will be expected to generate an income of c.£200,000 in 2021-22 through potential donors and other revenue streams. Strong pitch creation and relationship building skills are vital to develop plans for the individuals concerned and to support our CEO and Trustees in making the ask.

You will be part of an experienced and ambitious Leadership Team that also includes the Head of People & Governance and Head of Finance & Performance. Reporting directly to the CEO, there may be occasions where you will deputise in her absence.

Core responsibilities will involve:

1. Fundraising – Strategy, Communications, Grant Funding, Major Donors, Corporates (local and national) and Reporting
2. Campaigns and Communications – Branding, Media, Campaigns, Digital, Events, Strategy
3. Monitoring and Evaluation – Including marketing, communications and fundraising activities seeking continuous improvement and high return on investment
4. Working Relationships – Internal – Working closely with the CEO and Senior Leadership Team to ensure strong integration of communications and the income generation strategy. External – Seeking and engaging with external partners, media, funders and supporters. Build and maintain excellent relationships with peers in the Young People’s & charitable sectors and major funders & donors.
5. Leadership/Management of the Campaigns & Community Engagement Team – Providing clear and consistent leadership and management of the team along with some volunteers and young ambassadors. As income increases there will be further scope to develop and recruit additional community engagement and corporate partnerships portfolio

Already a key performer in the charity or not for profit sector, you will need evidence of successful corporate fundraising and multi-year partnerships of a minimum £100k value.  Experience of developing and delivering organisation-wide fundraising strategies and tactical plans, along with a proven track record of managing and exceeding fundraising targets is essential.

A proven track record of organising community and engagement events will be extremely useful complemented by a good understanding of communications strategy, particularly in relation to planning marketing campaigns based on evidence of customer insight.

This role will particularly suit an experienced Fundraising Manager looking to expand your portfolio to communications, or maybe an excellent Corporate Partnerships Fundraiser looking to take a step up in your career.  A good knowledge and understanding of equality and gender issues will be necessary.

Further details about this key role can be found on the attached Job Description and Person Specification. Brandon Centre also offers a range of options for flexible working and we would be happy to discuss these at interview stage.

If, like Brandon Centre, you have a big heart for supporting young people, we would love you to come on board and join us on our incredible journey. Applications are being handled by our Advising Consultant, Sue Sowerby at The Sowerby Group, so please email a covering letter and CV stating how you meet the criteria of the role and Sue will get in contact with you directly.

Closing date: Friday 14th August 2020 at 5.00pm

Selection/interview dates: To be advised

In order to maintain the Board’s high standards of diversity, Brandon Centre welcomes applicants from all backgrounds and of all ages.

No agencies please

This role is 3 days per week and the salary is £20,000 to £23,000 pro-rata.

Working with the project delivery manager you will have:-

 The ability to talk to a range of people, including presenting to groups.  Exceptionally strong administration skills including reporting and monitoring finances.  A passion for working with volunteers and sharing stories across communities, using an array of communication platforms, including social media.  Strong writing skills to create web, social media and internal content.  Experience of planning, organising and evaluating local events, ideally within the heritage sector or the local community. We are seeking an enthusiastic and dynamic individual who is proactive and results driven, who will learn quickly and become a key team player in the delivery of the project.

This is your chance to join an amazing local charity that is committed to safeguarding the Severn Valley Railway for future generations whilst further developing your skills. 

Job Purpose

To support the project delivery manager to deliver both the restoration and the educational elements of the Falling Sands Viaduct; a project, including this role, funded by the National Lottery Heritage Fund.

Duties and Responsibilities  Assist in organising the ‘reopening’ events programme with the operation team at the SVR, including the events coordinator  Liaise and support volunteers.  Assist the project delivery manager in developing relationships with external partners and stakeholders to improve community engagement in the project and organise events.  Provide strong administration and co-ordination skills to monitor and report on activity.  Raise awareness of the project, writing strong and engaging copy to inform all stakeholders and using all communication platforms to share the news.  Keep donors updated on the progress on the project.  Undertake monitoring, reporting and administrative role maintaining good records of activity and interpretation progress against the agreed HLF action plan and budget

Key Accountabilities

 Report to the Falling Sands project delivery manager.  Provide timely information on progress, assisting in completing Heritage Fund progress reports.  Perform within targets and timescales.  Engage with staff to maximise the publicity and engagement of the project.  Ensure that the capturing of any data meets the requirement of the General Data Protection Regulations (2018).  Follow the Trusts safeguarding policy and report any concerns in accordance with the safeguarding procedures.  Actively participate in supervision and appraisal sessions, identifying your own learning and development needs and participating in learning activities relevant to the Trusts commitment to providing high quality services.  Work at all times with due regard to the policies and procedures of the Trust, including financial regulations.  Carry out other tasks as reasonably required by the Director of Development.

Qualifications, knowledge and experience required

 Exceptionally strong administration skills (essential)  Trained and experienced in the use of MS Office software (essential)  Experience in planning and organising events (desirable)  Experience of motivating and managing volunteers and/or working with a range of people  Understanding of using social media in a work capacity.  Experience in presenting to different audiences (desirable)  Experience of working or volunteering for a heritage organisation (desirable not essential)  Knowledge of GDPR regulations – or a willingness to learn to a high standard. 

We will offer  Free parking.  Subsidised meals.  Flexible working hours.

As a volunteering organisation, we ask staff to volunteer 5 days per year during our busy season.

Contract: Fixed Term (Until Autumn 2023), Part Time

Coram, the UK’s oldest children’s charity, is launching a major new heritage programme, Voices Through Time: the story of care, and needs an enthusiastic, skilled team to drive it forward. Coram’s archive is extensive, fascinating and sadly, because of its age, deteriorating. Recognising this, and the archive’s importance to the nation, the National Lottery Heritage Fund has made a four-year grant to enable us to

• digitise and transcribe a major portion of the archive;
• promote our heritage content online;
• match creative partners with care-experienced and looked-after young people in a series of arts projects;
• develop a suite of resources based on these activities, to reach out to others; and
• challenge the misconceptions of care by showcasing young people’s talents and ambitions.

We are now looking to build a team to deliver this project and are looking for individuals who are passionate about young people’s progression as well as, of course, heritage and history.

About the role

The Youth Engagement Coordinator will recruit and support young people who have experience of the care system, supporting them throughout their involvement in the programme. Experience and understanding of working with looked-after young people is essential, as is first-rate communication (at all levels), flexibility and a bright creative flare.

The post holder will report to the Programme Manager – The Story Centre. The role will involve close liaison with the Archivist and other partners to ensure a valuable and meaningful experience for those involved.

To apply for this role, please click on the apply button to complete the application.

For more information about the main duties and responsibilities of this role please refer to the job description and person specification.

Closing date: 9am, Thursday 6th August 2020

Interview date: Friday 14th August 2020

Coram is an equal opportunities employer and welcomes applications from all sections of the community.

Registered Charity No. 312278.

London South Bank University Students’ Union is on a mission to totally transform the way a students’ union works in a modern university. We are now seeking an outstanding professional leader to join the organisation as Chief Executive to take forward its future development, operational delivery and management across a growing team of staff and volunteers.

About the role

LSBSU is the recognised representative body of 18,000 students at London South Bank University. Many of our students come from less privileged backgrounds and have had to overcome significant barriers in life simply to get to university.

South Bank students have high expectations and ambitions for themselves but lead complex lives where they are faced with the pressures of trying to balance their studies with work and juggling their lives at home. Many don’t identify primarily as students, but instead as carers, nurses, engineers, parents, designers, workers, entrepreneurs, apprentices, last chance learners, and Londoners.

In recent times, realising that much of our activity was not engaging significant parts of our student population, we have taken a long hard look at ourselves. We know that we can do so much more for our students.

Following a period of transition, we have set out an ambitious vision for 2025 that will take us on a journey of improvement and innovation. Our goal is to be a truly transformative students’ union that improves the lives of students on every course and beyond at London South Bank University. We have set a plan for year one, and goals for year five, but how we get there could take many routes and we will need you as CEO to steer that journey.

This is a brilliant opportunity to support an SU which is rebuilding itself from the ground up. We have invested heavily in our transformation, started to build a more inclusive and equitable workplace, and we have significant changes to governance in the pipeline for 2021.

As CEO, you will have the chance to bring people into the senior team and work collaboratively with our Officers, Board and University partner to establish the best way to achieve our goals for 2025.

Who we're looking for

Our ideal Chief Executive will be able to provide dynamic leadership, be motivated to change students’ lives and be passionate about building an organisation that is relevant and responsive to those it seeks to serve.

You need to have strong communication skills, emotional intelligence and an ability to build relationships with a diverse range of stakeholders. It is essential that you are committed to role modelling inclusive behaviours, building equity and removing the systemic barriers that exist to hold our students back.

We are actively looking to diversify our Trustee board and leadership team as this has not been as diverse as our student population in the past. We are especially interested to hear from candidates from BAME communities and/or candidates that have overcome other significant barriers in their lives.

If you are inspired by the job, we highly recommend you contact Peridot for an informal discussion and background on the role.

Job Title: Chief Executive Officer

Salary: £55,000 - £60,000 (depending on experience)

Hours: 37.5 hours per week

Location: Central London

Pension: 5% employer contribution

Closing Date: 5pm 10th August 2020

Interviews to be held: Week commencing 7th September 2020

To apply: Send us your CV along with a detailed covering letter explaining how you meet each of the criteria outlined in the person specification.

For nearly 30 years Carers Network has supported unpaid carers in the City of Westminster. We have grown significantly in the past three years and now have responsibility for providing services in three London Boroughs. Our income comes from a range of sources, in addition to the local authorities where we provide services.

We provide information, advice, casework and support, social events, and activities for carers. We ensure carers are involved in making decisions about all aspects of their caring role.

We are now seeking a dynamic, entrepreneurial and charismatic leader to take our charity to the next stage of its development. Someone who is passionate about helping carers in London. If you think this is you, then we’d love to hear from you.

Duties Include:

Strategic management of the organisation

• Leading the organisation and overseeing performance against contracts, voluntary funded projects and service delivery plans within a positive organisational culture.
• Developing and ensuring delivery against an ambitious strategic plan and developing a new strategy for 2021 onwards.
• Line management of senior managers and the Volunteer Development Officer.
• Overseeing operational activity of the organisation.
• Strengthening the organisation, including ensuring overall resource management and overseeing service and project development, volunteer engagement, fundraising, premises decisions and organisational development.
• Working positively and effectively with the public and voluntary and community sectors.
• Negotiating effectively and successfully with funders/commissioners.
• Representing Carers Network at key meetings with funders, politicians and other key stakeholders.

Business transformation

• Seeking out and realising opportunities to expand Carers Network to reach and support more carers across central London.
• Ensuring that Carers Network secures and delivers services that are in line with our charitable objectives.
• Developing pan-regional work and partnerships.
• Growing Carers Network’s income from non-statutory sources.
• Ensure the continuation of volunteer involving developments.

Overseeing governance

• Ensuring all governance requirements are complied with.
• Carrying out the role of Company Secretary.
• Supporting, informing and advising the Board and the Finance and Risk Committee.

Public relations work

• Championing the work of Carers Network and ensuring that the charity is represented on the most strategically important bodies.
• Networking with local, regional and national stakeholders.
• Raising the profile of carers and of the charity’s work regionally and nationally.
• Ensuring that Carers Network is seen as a voice for unpaid carers and an example of a high-quality charity doing inspiring work.

Person Specification

• At least three years’ experience in a leadership role.
• Experience of leading the development and implementation of a strategic plan including delivery against challenging organisational targets.
• Experience of leading and motivating a high-performing team.
• Experience of managing resources in a similar size and type of organisation including developing, creating and managing budgets.
• Experience of growing income from a variety of sources and of developing new business.
• Excellent verbal and written communicator, well able to credibly represent the organisation.
• Excellent interpersonal skills and experience of successful networking and developing relationships with senior stakeholders.
• Experience of developing effective partnerships.
• Experience of working in partnership with a board of trustees.
• Ability to demonstrate continuing personal development.
• Experience of work with local and regional media to enhance profile.
• Experience of contract negotiation and management with funders/ commissioners.
• Understanding of the governance, legal and regulatory requirements of managing a charity.
• Experience of working with an infrastructure involving volunteers.
• Ability to understand and interpret complex financial information and understanding of risk management.
• Understanding of current and potential changes in the not for profit and statutory sectors.
• Understanding of the public sector and able to demonstrate drive and passion for the work of the organisation.
• Excellent interpersonal skills and experience of successful networking and developing relationships with senior stakeholders.
• Ability to understand and empathise with the needs of carers.
• Substantial experience of coaching managers.

Oxfordshire Community and Voluntary Action (OCVA) provides infrastructure support to the voluntary and community sector (VCS) organisations in Oxfordshire. We are a small, energetic team committed to our aim of supporting a strong local voluntary and community sector and inspiring local social action.

The Board of Trustees is now seeking an exceptional leader to join the organisation as its Chief Executive. The post-holder will play a central role in developing a new and transformative vision for OCVA, in engaging staff and stakeholders and in helping to make it a reality.

This is a remarkable opportunity for a highly motivated individual to join the organisation at a very exciting time in its development

You will be responsible for leading and managing every aspect of the organisation’s work on behalf of the Trustees and ensuring the Board’s strategic vision is delivered. The Chief Executive will provide vision and overall leadership to the organisation, ensuring the impact of service delivery and income growth is maximised and to also help further develop the excellent relationships and reputation the charity has with its partner organisations, supporters and commissioners.

BIHR’s Human Rights Officers are an integral part of the team, enabling change through human rights by working with People, Communities, and Systems, taking what we learn from this to influence Policy.

A passion for human rights in the UK is a must. A commitment to ensuring the best possible practical use of domestic standards outside the courts is essential. This is an exciting opportunity for someone with solid knowledge of the Human Rights Act. This not an entry level role, and requires a level of experience of working directly with people using public series, community and advocacy groups, or public authorities.

BIHR is based at QMUL School of Law in East London. In exchange for our offices we teach a module on human rights, providing undergraduates with a course that focuses on the practical work of a human rights organisation. Our HROs assist with the development and deliver of this innovative clinical model. The role is home-based initially, due to Coronavirus. When a return to the office commences the ability to travel to the office for a min. of 4 days monthly within the core hours of 10am-4pm, will be required. Whilst much of our delivery is currently digital, when face to face work returns, the HRO role includes significant and regular travel across the UK. This includes overnight stays / early starts / late finishes (TOIL policy applies). A willingness and ability to travel regularly for work is a key requirement for this role

Main tasks and Responsibilities

All staff members are required to deliver their work in accordance with BIHR’s core mission, always acting in the best interest of the charity. A genuine commitment to supporting change through human rights across the UK is required at all times.

A Human Rights Officer’s main responsibilities will be to develop, deliver, review and improve information resources and one-off training sessions, all on the practical use of UK human rights law (non-litigation). These training sessions will be for people with care and support needs, their community and advocacy groups, and public services and authorities

• Develop current human rights information resources, including guides, handbooks, factsheets. Identifying and creating new resources, once agreed with PPM.
• Develop our online advocacy tools that sit under Your Human Rights. Identifying and creating new online tools, once agreed with PPM.
• Deliver a range of one-off training sessions through BIHR’s open calander. Identifying and creating new trainings, once agreed with PPM.
• Deliver a range of one-off training sessions for client teams
• Provide short talks for a range of audiences. Identifying potential new clients and working with the PPM to develop these relationships.
• Reflect on the evaluation learnings of the above and incorporating this into future activities.
• Update BIHR’s website on the above activities, ensuring engaging and impactful content.
• To complete the above tasks using remote/digital means and via face-to-face work, with a clear understanding of accessibility and the needs of audiences

Develop, deliver, review and improve programmes on change through human rights. This is to be done alongside people with care and support needs, their community and advocacy groups and public services and authorities (including frontline staff, mangers and leaders, local and national commissioners and regulators)

• Develop, deliver and evaluate a range of projects with the above audiences, and a clear understanding of the needs of these different groups (rights-holders and duty-bearers)
• Use of a range of different learning and engagements approaches, including training, peer learning, network development, case and practice reviews, policy reviews and developments, and think creatively about the best means of supporting human rights capacity development.
• Establish clear project plans to guide deliverables and set expectations with partners, ensuring timely and effective interventions delivered within budget.
• Ensure effective monitoring and evaluations, with an emphasis on participative qualitative learning which can be shared internally and externally, including ensuring relevant information is collected and available for funder reporting.
• Update BIHR’s website on the above activities, ensuring engaging and impactful content.
• To complete the above tasks using remote/digital means and via face-to-face work, with a clear understanding of accessibility and the needs of audiences

Develop, deliver, review and improve policy work which enables people, community groups and public services/authority staff be heard in national debates about human rights law and policy

• Keep up to date with policy and legal reviews and opportunities in Westminster and the devolved nations, identifying key interventions for BIHR to share evidence on the practical value of a human rights approach to other laws and policy.
• Keep up to date with policy and legal review and opportunities in Westminster and the devolved nations, identifying key interventions for BIHR to share evidence on the value of domestic human rights law for people in their everyday lives.
• Lead policy interventions on the above by developing BIHR and joint/shared evidence submissions, policy papers, briefings, etc.
• Develop BIHR’s online communities of practice (3: people, community groups, public service/authority staff) supporting people to share their experiences to feed into policy interventions  
• Keep up to date with European and International mechanisms offering BIHR the opportunity to share evidence and commentary on human rights in the UK for the benefit of those we support. Agreeing any interventions with the PPM and actioning.

Research, analyse and produce commentary on a range of human rights issues impacting people’s everyday lives in the UK

• Use BIHR’s monitoring and evaluation data, and input from communities of practice, to research key human rights issues in the UK and develop public commentary
• Identify and respond to relevant external research and commentary on human rights issues relevant to BIHR’s work
• Provide commentary via a range of means including blogs and news pieces (for BIHR and for other groups and media), research papers, social media, etc.
• Keep up to date on key changes to law, policy and practice on UK human rights legislation, e.g. case law developments, new laws, etc.

Represent BIHR professionally and proactively including managing existing relationships and developing new ones, and participating in networks, forums and working groups

• Maintain and develop BIHR’s current relationships in the voluntary and public sectors, both on an individual basis and via network and forum memberships.
• Use initiative to identify and forge relationships with new partners and forums.
• Primary contact for your designated programme and policy work and relationship management and development.
• Ensuring good working relationships with a range of key contacts including policy and programmes partners and technical suppliers such as designers.

Additional supporting areas of work

• Work with the staff team to identify and secure income generating or fundraising opportunities to support BIHR’s growth and development.
• Supporting senior staff to ensure effective funder reporting.
• Teaching on our clinical module at QMUL Law School, sharing practical insights into BIHR’s work, convened by BIHR’s Director and PPM.
• Supporting colleagues with research and communications, including on social media and website development.
• Actively participating in internal meetings, review and development processes

Any other relevant duties as required by the Director or the PPM

Person specification

ESSENTIAL

Personal qualities

• Passionate commitment to BIHR’s mission and values and to working in the charity sector
• Strong team player with ability to get stuck in within a small organisation
• Efficient, reliable, flexible and collaborative working style and the ability to demonstrate initiative
• Self-motivating with ability to work effectively from home as part of a virtual team and in an office environment
• The ability, and appreciation of the need for, travel across the UK to deliver this role

Human rights knowledge and experience

• At least two years of experience of working on human rights, with specific experience of the Human Rights Act.
• A Masters level understanding of the Human Rights Act and the European Convention on Human Rights, developed either through academic study or equivalent work-related experience.
• At least one year’s work experience of working in the charity sector or the public sector in a similar role.
• At least one year’s work experience developing an understanding of human rights standards in the delivery of health and social care, particularly mental health and/or mental capacity law.
• Demonstrable practical experience of human rights in relation to another area of people’s interactions with public services (e.g. housing, children, education, immigration, policing, welfare, etc.).

Learning and development skills and experience

• At least one years’ experience of development and delivery of rights-based training for adults, preferably including UK human rights.
• At least one years’ experience of developing and delivering programmes to build the capacity of people to develop the knowledge, skills and confidence to bring about social change. (By capacity building we mean more than training). This can be with people directly, with community, advocacy or voluntary sector groups, or with staff in public services/ authorities, or a combination of these.
• Experience of creative approaches to technical or legal training.
• Experience of the development of practical information resources for people to support them to make change in their lives.
• Experience of development and implementation of monitoring and evaluating work and learning from this for future practice.

Policy, research and communications skills and experience

• At least one years’ experience of policy work, demonstrating a practical understanding of political and parliamentary processes.
• Experience of developing and drafting policy submissions (e.g. work related to government consultations, parliamentary and other inquiries, or other international processes).
• Work related experience of conducting research either desk-based/legal research and/or participative research directly with stakeholder.
• Ability to understand and communicate the practical significance of complex legal issues (preferably human rights) for non-legal audiences, using plain and engaging language.
• Excellent verbal and written English language skills, including the ability to communicate appropriately with a range of audiences.
• Excellent networking and relationship management skills, developed through demonstrable experience.

Computer and digital skills

• Technologically confident, working from a remote access cloud-based system
• High level skills in Microsoft Office particularly Excel, Word, PowerPoint
• Demonstrable ability to learn new packages, including BIHR’s website and social media platforms and programmes

Organisational skills

• Excellent attention to detail and accuracy, including meticulous proof-reading and editorial support to colleagues
• Excellent administration and time management skills, with the ability to prioritise and manage multiple tasks simultaneously to a high standard
• Ability to work under pressure to deadlines, including remotely and adapt to a fast-moving environment

DESIRABLE

• Experience of using video conferencing or similar tools to delivery online sessions or a clear demonstrable ability to do so
• Experience of co-production approaches to working
• Experience of developing easy read material
• Knowledge of UN mechanisms relevant to the UK
• Experience of social media for professional purposes
• Experience of working with children or young people to deliver education and training
• Experience of delivering university level education

To apply for the post

Please use the application form provided. CVs or cover letters will not be considered. Please read the application form carefully and complete it in accordance with the instructions, particularly the personal statement section, which should address every part of the above person specification. Incomplete application forms will not be considered. No agencies please. Completed applications must be received by 10am Monday 10 August 2020. Late applications will not be considered. Only shortlisted candidates will be contacted. Interviews will be online via Zoom are likely to take place on Friday 21 August 2020 you should be available for and online interview on this date. If you have not heard back by that date, please note you have not been shortlisted on this occasion. We are unable to provide feedback to non-shortlisted applicants.

We operate a rigorous interview process, which will consist of:

• A prepared verbal communication task for you to present at the interview (max 10 mins)
• A timed written task which you will be asked to complete within a time period prior to the interview, which you can chose (max 2-hour task)
• An online interview with a panel with unseen questions, using Zoom (max. 90 mins)

Job Purpose  

The post provides effective support to ensure services are delivered to agreed targets and milestones with a focus on integrated wellbeing face-to-face and telephone friendship support to enable increased social connections and reduced isolation for older people. 

The post-holder will work within a small regional team of staff supporting face to face friendship and other wellbeing services.

Main Duties                                                                    

• Provide support actions aligned to a range of friendship services including face to face and telephone befriending and other services as required
• Co-ordinate service activity from volunteers and staff to ensure effective service delivery
• Assess the needs of older people needing friendship services to measure service requirements
• Work effectively with high volume numbers of volunteers and older people
• Support the process for the recruitment, support and retention of volunteers
• Ensure all service delivery meets agreed Quality and Organisational standards including responding appropriately to safeguarding issues as required
• Support robust monitoring and evaluation, including impact measures
• Enter, update and maintain data to a high level of accuracy and with good attention to detail on a CRM database
• Produce reports on progress and data as required
• Work with Wellbeing colleagues and staff across Independent Age to ensure older people are involved in service development and evaluation
• Respond to enquiries as required in a timely and courteous manner and manage multiple email inboxes
• Represent IA externally
• Support the delivery of innovation, pilot and partnership activity to further the strategic aims of IA
• Attend team meetings as required at Head Office and other locations as required

Other Duties  

• Support the work of colleagues across the organisation including supporting strategic goals and other cross directorate objectives. 

• To observe and comply with all Independent Age Policies, including the key policies and procedures on Confidentiality, Data Protection, Health and Safety, Safeguarding and Information Technology Policies and Procedures. 

• To undertake specific safety responsibilities relevant to individual roles. 

• Some requirement to travel which may involve overnight stays. Some evening and weekend working may be required. 

• To work in line with IA organisational values.

• Other responsibilities appropriate to an appointment at this level.

PERSON SPECIFICATION

· A-levels or equivalent work experience

· Experience of professional telephone communication in a friendship service or call centre

· Experience of coordinating service activities to ensure projects and work programmes are delivered on time preferably in a charitable service environment

· Strong customer service experience, ability to resolve problems & deal with queries in a proactive manner

· Knowledge of a range of services such as befriending that combat isolation and loneliness

· Experience of working with volunteers and remote staff

· Experience of delivering training to volunteers and staff

· Experience of data entry to a high level of accuracy and attention to detail

· Experience in the use of Microsoft Office packages and CRM databases

· Experience of working independently & proactively to meet strict deadlines on a number of concurrent tasks

· Use of a vehicle for business purposes and a clean current driving licence

Desirable 

• Good knowledge of operational issues in friendship service delivery

• Experience of building relationships and influencing

• Experience of building local partnerships

• Experience of working with people with complex support needs such as dementia, sensory impairment and depression 

SKILLS AND ABILITIES 

• Proven management skills including the ability to work flexibly and autonomously, managing individual tasks/projects to meet organisational objectives and deadlines 

• Ability to work with a minimum of supervision 

• Ability to prioritise and balance a large number of concurrent tasks and organise work effectively to meet strict deadlines 

• Excellent verbal and written communication skills including the ability to report on progress both verbally and in writing 

• Ability to collaborate effectively within a team 

• Ability to communicate and liaise effectively, both in person and via telephone/email with staff and external contacts at a range of levels and disciplines, as well service users and members of the public. 

• Ability to build and maintain internal and external relationships in order to meet objectives 

• Excellent time management skills 

• High attention to detail 

Independent Age is committed to safeguarding and this role will require an enhanced DBS certificate and a valid driver’s license.

Job descriptions cannot be exhaustive, and the post-holder may be required to undertake other duties which are broadly in line with the above key responsibilities.  

Independent Age is committed to equality of opportunity and of eliminating discrimination. All employees are expected to adhere to the principles set out in its Equal Opportunities Policy and all other relevant guidance/practice frameworks.  

We are looking for a skilled and dedicated professional to join our innovative media and communications team on a fixed term contract basis until end Apri 2021 (possibility of extension) at either our Surrey or Midlands office.  The successful candidate will report to the Media & Comms Manager and will mentor the Communications Assistant but also work closely with other members of the team.

You will deliver and continually refine the digital component of a major communications project to bring about positive and measurable behavioural change amongst people engaging in online child sexual abuse.

You will lead on website, organic and paid social media development and evaluation, working at the cutting edge of digital campaigning, managing key day-to-day relationships with PR agencies, government contacts and expert industry support.  You will be the Foundation's digital expert, training colleagues to broaden digital capacity across the organisation and be part of a national campaign that makes a real difference to society and individuals and protects children.