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Page 12 of 32
Tonbridge, Kent (On-site)
£23,933 per year plus £1000 hotspot
Full-time
Permanent
Job description

As a Store Manager you will manage the day to day running of our Tonbridge Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: Unit 10, Angel Walk Shopping Centre, Tonbridge, Kent, TN9 1TJ

Working Pattern: As the store is open 7 days a week, the successful post holder will be required to on a rota basis which will include weekend, evening, and bank holiday working.

Some but not all key responsibilities are:

  • Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
  • Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
  • Implement promotions in the Store as directed by Head Office or your Area Business Manager.
  • Maintain a high standard of presentation, both in the windows and the interior of the Store.
  • Ensure there is adequate stock available on the shop floor, at all times, on all key lines
  • Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
  • Create an organised and pleasant working environment for staff and volunteers.
  • Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
  • Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
  • Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Idea Candidates Must Haves:

  • Ability to deliver excellent customer service.
  • Experience of managing people
  • Ability to liaise and respond to a variety of people from varying backgrounds.
  • Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
  • Ability to add, subtract, divide, and multiply up to four figures in order to maintain budgets and complete accurately weekly income/banking sheets.
  • Ability to handle cash and reconcile accurately.
  • Proven experience of meeting targets and KPI's.
  • Basic IT skills.

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

Posted by
Barnardo's View profile Organisation type Registered Charity Company size More than 1000
Posted on: 20 October 2025
Closing date: 02 November 2025 at 12:35
Job ref: 21079
Tags: Retail / Sales