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Job description

Temporary Database & Insight Officer
Rate: £16.06 per hour
Contract: 21st February to mid-April
Location: Remote

We're supporting a national charity to recruit a Temporary Database & Insight Officer to join their Fundraising and Supporter Engagement team during a period of development and change.

This role is ideal for someone with strong CRM and data processing experience who enjoys improving systems, ensuring data integrity, and enabling colleagues to use data effectively.

The role

Reporting to the Database and Insight Manager, you'll oversee the administration of financial and supporter data from multiple internal and external sources. You'll manage data imports, maintain compliance, improve processes, and provide user support across the organisation.

A key focus will be maximising the benefits of a recent Donorflex V12 upgrade and supporting ongoing work towards a more integrated organisational CRM.

Key responsibilities

  • Managing regular giving within Donorflex, including BACS set-up, amendments, cancellations and reconciliation

  • Processing and auditing Gift Aid claims

  • Executing and developing data imports from multiple platforms, ensuring accuracy, reconciliation and correct income coding

  • Liaising with third-party suppliers and internal stakeholders on data specifications and transfer routines

  • Running data integrity reports, audits and investigations, making recommendations to improve data quality

  • Undertaking data cleansing and deduplication (in-house and externally supported)

  • Developing and improving database and financial data processes

  • Onboarding new Donorflex users, managing permissions, delivering training and producing guidance materials

  • Managing a shared inbox and acting as first point of contact for database queries

  • Supporting the Fundraising and Supporter Engagement team with data selections and insight reviews

About you

Essential experience:

  • Proven experience working with CRM systems

  • Experience processing direct debits and financial data

  • Experience importing and exporting data using different rules and criteria

Technical knowledge:

  • Knowledge of BACS, Gift Aid and relevant legislation and codes of practice

  • Working knowledge of GDPR, PECR and information security

  • Advanced IT skills, particularly Excel (pivot tables, complex formulas, data visualisation) and SQL

Organisation
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: 11 February 2026
Closing date: 21 February 2026 at 11:59
Job ref: 47297
Tags: IT, Operations