My client is looking for an experienced Programme Manager with experience in project managing large technology projects within budget and timeframes and two 2 years’ experience in programme management (of programmes of £1-1.5milion plus)

You will be responsible of the delivery of the Technology Transformation Programme. A 2.5 year programme which aims to imbed Salesforce, our core platform into all aspects of the organisation, so that we can achieve indirect and direct benefit in cost savings, increased efficiency, and increased impact.

You are joining the team at a really exciting time. The programme of work is now 1 year into its journey with noticeable improvements already recognised. You will be responsible for coordinating the Programme Plan, governance structure, stakeholder engagement and working with business case owners to realise benefits and return on investment.

You will be responsible for a team of experienced project managers and owning the roadmap of project delivery in line with agreed standards, policies, methodologies whilst also focusing on continuously improving processes to optimise operational efficiency.

Essential

The ideal candidate will possess the following qualities:

• Essential: at least 5 years’ experience in project managing large technology projects within budget and timeframes and two 2 years’ experience in programme management (of programmes of £1-1.5milion plus)
• Essential: understanding of risks and challenges associated with project delivery and able to problem solve,
• Essential: A certification in one or both recognised Project Management methodology- Prince 2 or Agile.
• Essential: a substantial record of projects which have been delivered successfully to users (i.e. met their objectives/quantified benefits) and received excellent user acceptance
• Essential: excellent communicator and able to build positive relationships at all levels in the organisations
• Essential: outstanding relationship management skills

My client offer excellent benefits inducing;

• Agile working – a dynamic and flexible internal culture that gives employees control over the way they work and supports wellbeing
• A competitive annual leave entitlement – 25 days plus bank holidays
• A generous employer pension contribution – 11%
• Access to interest free season ticket, bike loans and eyecare vouchers
• An Employee Assistance Programme (EAP) which gives staff confidential support for staff on personal or work-related matters
• A robust learning and development offering that ensures your continuous professional development

About the role

We are looking for an individual who has great project management and project delivery skills and experience in business and IT controls and stakeholder engagement. You will have a good understanding and experience of Agile and Waterfall project delivery methodology and will be comfortable and able to adapt these techniques to succeed and deliver.

My client is a multi-faceted membership body in the heart of London.

About you

You will be a Senior Project Manager with experience of, or training as a Scrum Master.

Key tasks include:

i. Run sprint planning sessions

ii. Conduce Daily stand ups

iii. Retrospective analysis

iv. Sprint show & tell

v. Backlog management

• Coordinate work packages among data analysts and developers
• Assure that information is communicated to business owners on timely manners
• Requirements captured and stored in the Jira backlog
• Develop and maintain project roadmap and project plan, aligned with the sprints
• Setup project board or use sprint planning meetings to keep stakeholders updated with the progress, issues, risks and constraints
• Supplier relationship and management
• My client offers excellent benefits including;
• 30 days annual leave
• Attractive pension scheme
• Salary sacrifice schemes
• Perkbox
• Enhanced maternity and paternity leave
• Subsidised on-site restaurant
• Season ticket loan
• Agile and flexible working 

Morgan Law are proud to be working with the Aga Khan to recruit a Head of IT for three related institutions which are co-located at the Aga Khan Centre in London. The three organisations are The Institute of Ismaili Studies (IIS), the Aga Khan University Institute for the Study of Muslim Civilisations (AKU-ISMC) and the Aga Khan Foundation UK (AKF UK). These Institutions have been operating in the UK for many years and are part of a mission and mandate to increase knowledge and understanding of Muslim civilisations and help improve the quality of life for people around the world.

In the heart of London’s Knowledge Quarter, the Aga Khan Centre is a newly built signature architect designed building; it is a place for education and research, cultural exchange and insight into Muslim civilisations.

They are now looking for an exceptional strategic and hands on IT leader who will work closely with key stakeholders from the three institutions to develop and implement an efficient and effective IT shared services model, and an IT strategy and systems infrastructure that support the delivery of all three organisations’ objectives. The post holder will be responsible for strategy, governance, data and cyber security and disaster recovery, alongside core network operations and business continuity.

Experience

• Proven experience of establishing and managing a stable and well-functioning IT environment and high quality service delivery within a range of organisations, preferably in the Education or Not for Profit sectors.
• Proven experience of developing and implementing organisational IT strategies.
• Working in a matrix or shared services environment with demonstrable ability to meet challenging and sometimes conflicting demands from stakeholders.
• Budget management and reporting.
• Leading IT infrastructure planning and development and other business integration and improvement projects.
• Staff development, performance management and employee engagement.
• Developing and maintaining positive relationships with all key stakeholders.
• Identifying opportunities to drive operational efficiencies.
• Experience with a range of e-learning technologies and Learning Management Systems (preferably Moodle).
• Change management experience - in introducing new technologies in organisations and putting in place the relevant training and support to ensure new systems and software are fully embedded and utilized.
• Hands on experience of working with video conferencing and AV systems including Polycom, Zoom and Skype.

Technical skills 

• Good knowledge of Cloud (Office 365), Web and virtualisation technologies
• Ideally skilled in the following: MAC OSx, Cisco ASA, SonicWall Firewall, SCCM, VMware, Office 365, Moodle and SharePoint.
• Good knowledge of IT infrastructure, data centre and network technologies.
• Good knowledge of IT security, governance and compliance. 

Job Title: IT Technician

Reporting to: IT Service Desk Manager

Job Purpose:

We are looking for an IT technician to work in a small but effective Service Delivery function supporting internal customers. The Helpdesk supports IT infrastructure and business systems, as well as audio-visual and digital interactive equipment within the public facing spaces (including galleries, learning spaces, lecture theatre and meeting rooms) across several sites. This IT Technician post is focused on supporting the IT estate.

Key Responsibilities:

• Provide support for IT, escalating issues to the IT Service Desk Manager as required.
• Troubleshoot IT related issues, escalating issues to colleagues as appropriate.
• Carry-out minor repairs on IT equipment as necessary.
• Provide support for fixed-line and mobile telephony systems used (eg Iphone, and Mitel IP Telephony).
• Configure, deploy and support PCs, laptops, Apple Macs, and tablet devices (including, but not restricted to iPads).
• Active Directory user and group administration.
• Office 365 and exchange online administration.
• Log, respond to and update IT Helpdesk calls and tickets.
• Keep documentation for all IT systems up-to-date.
• Support the delivery of IT projects as required.
• Carry-out computer data entry (eg creation of Purchase Orders via the organisations Purchase to Pay system; updates to the Asset Database) as needed.
• Undertake any other relevant activities which fall under the general scope of this position as directed by the IT Service Desk Manager.

Qualifications and Experience:

Essential

• Recent experience in a busy Helpdesk environment.
• Customer focussed with the ability to deliver a high quality service to both internal and external customers.
• Able to work under pressure dealing with simultaneous issues.
• Able to work flexible hours (including evenings and weekends).
• Working knowledge of PCs and Laptops with particular regard to Windows 10.
• Advanced knowledge of Microsoft Office applications.
• Working knowledge of office 365 and powershell.
• PC and laptop troubleshooting, installation and configuration, PC support skills.
• Proven experience or working with Active Directory.
• Understanding of network infrastructure, cabling and network printing systems in and enterprise environment.
• Knowledge of Win2008 and Win2012 Srv R2.

The role carries significant opportunity for training, both on the job and through formal learning and qualification.

Terms and Conditions:

Your core hours of work will be 36 hours per week net, five days out of seven including weekend working. Due to the nature of the role, there will be requirement to work weekends and out-of-hours including 'on-call'.

You will work on the IT Support Desk providing internal customers with outstanding 1st line support and customer service, as you develop your IT skills and gain experience. You'll also have an opportunity to work alongside highly skilled and knowledgeable colleagues, assisting with the implementation of support call resolutions.

This role may also provide opportunities to gain valuable experience in project implementation and delivery. The Apprentices' roles and responsibilities are the following;

• Learn how to establish a good working relationship with customers and other professionals, and help with documenting customer/employee support requests
• Assist with troubleshooting systems, network problems and diagnosing and solving hardware or software faults
• Learn how to communicate resolutions; including learning how to prioritize and managing many open cases at one time
• Attempt to escalate requests as required
• Learn how to install and configure computer systems whilst learning about installing and configuring computer hardware operating systems and applications
• Assist with monitoring and maintaining computer systems and networks
• Learn how to talk users through a series of actions over the telephone or face to face, to help set resolve issues or setup systems
• Aim to provide support, including procedural documentation and relevant reports whilst assisting with the supporting the roll-out of new applications
• Deal with the setting up of new users' accounts and profiles and dealing with requests
• Aim to assist with diagnosing and solving hardware/software faults including the opportunity to get involved with testing and evaluating new technology
• Assist in supporting the development of solutions and services; whilst supporting the overall delivery of IT projects

Qualifications Required:

You need to have at least 5 GCSE's grade A/C or 9/4 including English & Maths.

Desired skills:

• We are looking for a bright, intelligent person who is wanting and willing to learn and develop.
• Whilst a strong interest in technology paired with the ability to grasp technical concepts quickly and easily is important, our emphasis will be more on your personality, drive, and communication skills.
• You will need to balance many demands so being able to multi-task in a fun but intensive environment where issue prioritization is a critical skill.
• A positive, can-do attitude and the ability to integrate within the team in addition to using your initiative are essential
• Have a good understanding of a Christian culture

Personal Qualities:

• Proven communication skills
• General IT technical knowledge gained through either school/college, work experience, voluntary employment or self-taught

Training to be provided:

The Apprenticeship scheme will enable you to gain the relevant knowledge, skills and behaviours to provide first or second line support to internal and external customers and stakeholders to help them be productive when using technology. By the end of the programme, you will be able to set people up on their IT systems and provide support when needed, rectifying issues to maintain colleagues’ and the organisation’s productivity. Job roles include helpdesk technician, first or second line IT support roles or Network support roles. As a result, you will receive the following qualification: Infrastructure Technician (Standard) Level 3 Functional Skills in English and maths (if required) MTA Network Fundamentals/CompTIA A+/ CompTIA Network+ professional qualification (Choose one option)

Future Prospects:

As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications.

The company also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives)

There is a requirement for the job holder to be a practicing Christian as functions within this role will require knowledge and personal experience of the Christian faith.

Contract Type: Fixed Term 12 months

Hours: Full time - 35 hours a week

Location: London with some remote work.

In The Prince's Trust, this role is known as IT Support Executive

We require a Front-Line Support Analyst / 1st Line Service Desk Analyst to provide helpdesk support to clients across the country.

Working as a member of an established helpdesk team, you will support around 1800 staff and volunteers.

Applicants applying will be required to support hardware and software including Mobiles Windows 10 operating system, Microsoft Office 365 applications and Sophos Anti-Virus along with a number of other products including in-house systems.

You must be able to hit the ground running, work well in a team environment and have the ability to communicate to all levels of staff in a respective and calm manner. You should have a professional qualification such as A+ accreditation or equivalent. Occasional UK Travel required.

To learn more about the role, please visit our website.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

The Prince’s Trust is committed to safeguarding, protecting and promoting the welfare of the children and young people we work with. Successful applicants to roles at The Prince’s Trust will be subject to criminal vetting checks, and where necessary for the role, a check at an enhanced level will be required.

To apply for this vacancy please go to our website and complete the online application.  To help you with the supporting statement section, you may want to download a copy of the Prince’s Trust Behavioural Framework.

A NOTE FOR RECRUITMENT AGENCIES

We prefer to hire people directly, but we do have a preferred supplier list for when we'd like a helping hand. We'll be in touch if we need you.

The key elements of the role include:

• Managing the membership database, IT network and Office 365 system.
• Preparing database analyses and reports.
• Day to day support and training of staff and volunteers.
• Routine maintenace of CMF websites.

The post could be full-time (5 days) per week or part-time with adjustment of responsibilities. There may be the option for appropriate home working.

Do you have facilities and IT support experience?

Are you looking for a new challenge?

Our client is a leader in recruiting and developing social workers and leaders.

The successful candidate will have experience in supporting with IT and office facilities coordination for multiple regional offices across the UK.

The ideal candidate will have experience of setting up systems and developing working systems and processes including health and safety guidance and inductions for all new starters.

You should have experience of information security standards and protocols with excellent problem solving skills.

To apply, please submit a Word Document version of your CV; cover letters are not required at this stage.

Responsibilities

• Provide dedicated first line IT support to users across the organisation both in person, online and on the telephone in a professional manner as required.

• Communicate updates and set clear service expectations with various departments and service customers.

• Ensure all service requests and incidents are successfully and accurately recorded and managed in the Service Desk's incident management system.

• Identify, categorise, prioritise, diagnose and resolve ICT service incidents and service requests including but not limited to software, hardware, operating systems (windows and Mac), Microsoft Office 365, printers, scanners, telephone systems and a range of software applications across the Gallery.

• Prioritise and deal with the Incidents and service requests according to agreed business significance or customer needs.

• To liaise with the Gallery’s outsourced IT provider and to be the first point of contact for them at the Gallery

• To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to IT & Systems Manager where necessary.

• To create user accounts and reset passwords ensuring that the correct permissions and data security are applied.This entails dealing with confidential information ensuring full compliance with the data protection act.

• Feedback to wider team on ticket trends or common issues occurring

• Maintain asset and change management records, including software licences, and technical specifications information.

Infrastructure and Servers:

• Administration and monitoring of DPG network for security and performance purposes Including Switches, Firewall, Servers, web-filters, anti-virus and reporting tools.

• Administration and monitoring of DPG Virtual IT environment, Office/Exchange 365 and monitoring of backups.

• Monitoring and maintaining the on-premises servers including but not limited to domain controller, back-up servers, data servers, Proxy servers, online back-ups and VPN.

• Provide support to IT & Systems Manager with WAN/LAN, Fibre cable over Ethernet (FCoE), routing, switching, IP protocols, DNS and DHCP.

Tessitura

• Provide Gallery wide support with setting up events and exhibitions on Gallery’s ticketing system (Tessitura) based on various needs of other departments.

• Assist with configuration settings and amendments as required as instructed by the line manager.

• Raise any support issue on the ticketing software with the Tessitura support team and following it through to the resolution.

• Provide Gallery wide training on Tessitura to new and existing staff. Enable staff to use Tessitura effectively and efficiently.

• Support with the ticketing software upgrade including UAT, regression testing and bug reporting.

• Provide support with producing queries and reports to meet the requirements of these teams, or be able to assist their staff in producing their own reports and build their capacity for doing so

System upgrades and projects

• Provide support to the IT & Systems Manager with the system upgrades, projects and other regular maintenance tasks as required

• Install, test and maintain desktop, laptops, mobile devices, audio-visual equipment and other IT and infrastructure related devices as necessary.

• Assist the IT & Systems Manager in maintaining and testing the Disaster Recovery and Business Continuity Plan from an IT and network infrastructure perspective.

• Ensure compliance with data protection (GDPR) and other Gallery’s security and IT policies.

This job description is not exhaustive and the postholder may be required to perform other duties as may be reasonably determined by the role’s line manager, the Head of Operations & IT or the Gallery as circumstances require.

IT Systems Technician

An exciting opportunity has arisen, supporting the information management systems used to deliver services within our client's People directorate. Do you have an ability for technical problem solving, and an eye for detail?

IT Systems Technician Responsibilities:

Our client is recruiting a part-time System Support Officer for their Business Intelligence team, based in the People directorate. This offers an exciting and rewarding career opportunity, providing first / second line support and systems development across multiple service areas and systems.

IT Systems Technician Requirements:

Applicants must combine the technical expertise required for system support with good communication skills to work in an integrated way across services and teams. Our client currently uses case management systems including LiquidLogic and Capita, plus support software such as MS Office. Experience of managing these or similar systems is highly desirable.

Strong project management and organisation skills will also be required, in order to manage upgrades and other system-related changes.

The successful applicant for this post will be subject to a Standard check by the Disclosure and Barring Service (DBS).

About Our Client:

Our client acts as ‘One Council’ in all they do, with each of them working together in the most effective way to meet the needs of their customers every day – if you share this ethos then they very much want to hear from you.

All recruitment correspondence, including interview details, will usually be sent out via email. If you require documentation / correspondence in an alternative format, please contact the HR team.

Our client is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone working for our client has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.

Location: Rutland, Oakham, LE15 6HP

Job type: Part Time, Permanent, 18.5 hours per week

Salary: £26,999 to £28,785 pro rata

Benefits: Work that makes a difference to people’s lives within this beautiful county, in addition to structured salary reviews, local government pension scheme, discounted access to ‘Active Rutland’ keep fit activities and flexi-time to name just a few!

The closing date for applications is: Sunday 27 October 2019
Interviews will take place in: mid-November 2019.

You may have experience of the following: IT Technician, IT Support Technician, Systems Administrator, Technical Support, Desktop Support, Network Administrator, Support Analyst, Helpdesk, 1st line support, 2nd line support, 3rd line support etc.

Ref: 89717

Job: Head of IT and Security
Salary: £45,000 to £55,000 per annum, depending on experience + benefits package
Hours: 36.5 per week (willing to consider part-time / flexible working)
Contract: Permanent
Location: Amersham, Buckinghamshire (accessible from London Underground Metropolitan line and Chiltern mainline services). Free office parking.

Are you looking for an IT leadership role, where you can make a difference to an organisation with a compelling charitable mission?

Have you had a successful career in IT, managing systems and security to enable excellent IT service?

Can you define and deliver an IT strategy and operational plan to support the aims of the organisation?

Are you a collaborative team leader, who empowers others to develop and flourish?

Do you want to be part of an organisation that values everyone’s contribution, pays a fair wage, alongside rewarding benefits and flexible working arrangements?

If so, then we would love to hear from you. 

Embrace the Middle East is an international Christian charity with over 160 years’ experience helping people of all faiths and none to free themselves from a life of poverty and injustice. Our Christian partners in Egypt, Lebanon, Iraq, Syria, Israel and Palestine run hospitals, clinics, schools, and centres for people with disabilities. They provide support for refugees, work for women’s rights, and provide long-term development, as well as emergency humanitarian relief.

About the job
Embrace the Middle East is looking for a Head of IT and Security to be part of their Leadership team, providing strategic direction of the Charity’s IT services and overseeing day-to-day operations. This is an exciting role, providing technical leadership to the team, ensuring Embrace’s IT and security infrastructure are accessible and operational for its 38 staff based in the UK. You will play a hands-on role to project manage new technology solutions that will ultimately help us to reach our objectives. Current projects include phase 2 of the CRM upgrade (to CARENG), Office 365, Digital Assets Management, Local Area Network domain name change and ongoing upgrades of the security infrastructure, including perimeter firewalls.

Suitable candidates
We are looking for an experienced and talented IT leader to define and implement an IT strategy that supports the organisation’s objectives. A collaborative team leader who enjoys seeing others develop and flourish. Someone with enthusiasm for identifying opportunities to continually improve and strengthen the organisation’s IT and Security through emerging hardware, applications and software (e.g. cloud, BYOD). Experience of managing the following are key requirements of the role; Microsoft desktop and server operating systems, information and systems security, data protection Act 2018, communications, hardware and applications software, team leadership, project management, business continuity, product evaluation, composition and management of service level agreements.

As a Christian organisation, we don’t ask that you share our faith, but rather that you are sympathetic to the Christian ethos and values of Embrace the Middle East.

The successful candidate will be required to complete a medical questionnaire and undertake a disclosure check as part of the Charity’s recruitment policy.

For further information and to apply, please click apply to visit our website.

Closing date: 21 October 2019

Embrace the Middle East is an equal opportunities employer. Recruitment and selection procedures reflect our commitment to child protection.

Please note that in order to be considered for this position you need to have the right to work in the UK, either through nationality or relevant work visa.

To fulfil an important role as a member of the Systems team working with operational colleagues
to deliver a world class visitor experience by maintaining all aspects of systems delivery seven
days a week. To work with the IT & Systems Manager in maintaining and supporting public facing
systems such as A/V systems, digital signage, wi-fi, ticketing and interactives in our public
galleries. To assist in the technical delivery of museum events, activities and initiatives. To provide
ad-hoc support for back office systems including Microsoft Office 365 and line of business
applications.