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Top job
Closing tomorrow
Citizens Advice Hammersmith and Fulham, Hammersmith (On-site)
£28,860
Posted 2 days ago
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Page 4 of 30
Hammersmith, Greater London (On-site)
£28,860
Full-time
Contract (Fixed Term up to 31/03/2027 with possibility of extension)
Job description

Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider of
generalist advice services in Hammersmith and Fulham. We help approximately
18000 people each year with free, confidential, and impartial advice on a wide
range of issues.

Our Assessors are the first point of contact for anyone in the community that
contacts us by phone or in person. The Assessor establishes what the issue is,
ensures that all relevant information is collected, provides information and advice,
and identifies the best next steps, ensuring clients are directed to the appropriate
Citizens Advice Hammersmith and Fulham (CAHF) advice project, or external
agency.

Successful candidates will be supported by our supervisory team to develop the
skills needed to succeed and thrive in the role as well as having access to our
wealth of resources.
This role requires a passion for helping people to work through many challenging
situations. 

Applicants must demonstrate the following,

  • Organised focused approach, with the ability to accurately record
  • information.
  • An ability to use sensitive listening and questioning skills to get to the root
  • of the issues and empower clients, whilst maintaining structure and
  • control.
  • Good IT skills, especially the ability to use databases and navigate websites.
  • Ideally you will have experience of delivering advice (Welfare benefits, debt,
  • housing and employment) but transferable skills and experience will be
  • considered.

To apply, visit our website via the apply button.

We reserve the right to close the applications earlier if suitable candidates are found. If suitable candidates are found so encourage early applications.

Closing Date: 12 Noon Wednesday 20th May 2026
Interview & Test: Interview & Test: Friday 22nd May 2026

Organisation
Citizens Advice Hammersmith and Fulham View profile Organisation type Registered Charity Company size 21 - 50
Refreshed on: 17 May 2026
Closing date: 20 May 2026 at 12:00
Tags: Advice / Information, Social Care / Development, Advocacy, Social / Support Work