Martingale Postgraduate Foundation (Martingale) exists to fund and support the next generation of talented researchers. We believe that family income should not be a barrier to the pursuit of excellence, and our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to thrive within world-leading postgraduate research.
Martingale’s flagship programme is the Martingale Postgraduate Scholarship, which supports students from low-socioeconomic backgrounds to pursue and excel in postgraduate degrees, by providing:
- A fully-funded Living Wage Scholarship to pursue a one-year Masters degree or a four-year PhD.
- All tuition fees and research expenses, including a tax-free stipend for living costs.
- Tailored support to apply for Martingale courses at our partner universities.
- Access to Martingale programmes, including leadership training and connections with top academic and industry professionals.
- Membership of a pioneering community of talented researchers.
In the three years since Martingale launched, we have supported over 100 Scholars to undertake postgraduate degrees across our ten partner universities and have committed over £7.7m in Scholarships. We are continuing to expand our offer, bringing on new partners each year.
As Operations Manager, you would ensure the smooth running of day-to-day operations and to lead special projects that tackle big organisational questions. Working closely with the Director of Operations, you will support the development and improvement of Martingale’s systems and processes. You will also have the opportunity to lead standalone projects that require structured problem-solving and strong judgement including preparing Martingale for spin out. You will bring clarity and traction across multiple workstreams, working closely with senior colleagues and external partners.
We are looking for a strategic thinker with a proactive approach to their work, who can identify and help resolve issues, and recognise opportunities. You will bring excellent organisational skills, strong attention to detail, a proactive mindset, and a strong alignment with Martingale’s mission. We welcome applicants from a range of career paths who are excited to be part of a growing, fast-paced charity delivering meaningful impact.
Martingale Foundation is incubated by Purposeful Ventures who provide operational and strategic support. The Operations Manager will be employed by Purposeful Ventures.
About Purposeful Ventures
Purposeful Ventures partners with social entrepreneurs and philanthropists to improve the education and well-being of young people from their earliest years.
We define and diagnose the issues affecting children and young people, analyse evidence and explore the most promising solutions. We then select, accelerate and, where we find a gap, incubate organisations which tackle those issues. We offer more than just funding to our charitable organisations. Our expertise, operational experience and networks enable us to deliver tailored, hands-on support with a relentless commitment to system change.
We are working with a wide range of organisations across the following portfolio areas to build and strengthen outstanding organisations that deliver systemic impact.
Key Responsibilities:
Special Projects
A significant and distinctive part of this role involves leading standalone analytical and operational projects that tackle substantive, open-ended questions. These will vary over time and will require intellectual curiosity, the ability to work with ambiguity, and the capacity to produce clear, high-quality outputs such as reports or proposals. Current and anticipated examples include:
- Designing a model for calculating discounts or adjusted contribution rates for funders committing significant multi-year funding, balancing financial sustainability with funder relationship management.
- Preparing for spin-out: contributing to Martingale’s readiness for independence from Purposeful Ventures by scoping and delivering specific workstreams across governance, operations, finance, legal, and data.
- Leading other ad-hoc analytical or operational projects as they arise, including research into sector practice, policy analysis, or internal process design.
Operational infrastructure and continuous improvement
Liaise with colleagues across the organisation to understand business needs and issues, and develop and implement appropriate solutions to drive efficiency and impact, including:
- Strengthening systems and processes: leading a structured review of Martingale’s operational infrastructure – including CRM, finance systems, HR processes, and information management – and implementing improvements that will support a larger, more complex organisation.
- Identify and codify operational processes and ways of working and proactively propose improvements where relevant, including ensuring that individual roles and responsibilities are clear.
- Manage cross-functional initiatives that require coordination across our departments.
- Identify and implement tools, technologies, and processes that can improve our ways of working.
- Lead exploratory projects, such as assessing how AI can be integrated into our work to enhance impact and efficiency.
- Provide project management support across different teams to drive key organisational goals.
- Manage the rollout of new processes and tools, supporting colleagues to adopt changes effectively.
Generalist Support and Cross-Functional Contribution
The Operations Manager will be a flexible and collaborative colleague, capable of contributing across different parts of the organisation’s work where needed:
- Provide high-quality analytical and operational support to the Director of Operations and CEO on a range of organisational questions.
- Contribute to the preparation of materials for the Advisory Board, governance bodies, and key external stakeholders, including papers, briefings, and data summaries.
- Support the Programme and External Relations departments on operational aspects of delivery, including events logistics, supplier management, and cross-team coordination.
- Represent the organisation professionally in communications with external stakeholders, including partner universities, suppliers, and service providers.
- Support Director of Operations with financial processes including preparing management accounts, building and refining financial forecasts and for growth, and onwards grants.
- With Director of Operations, liaise with outsourced providers including Purposeful Ventures to ensure effective working relationships and back-office support.
Other
- As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder.
- The post holder will carry out any other duties as are within the scope, spirit and purpose of the role as requested by the line manager
Key Requirements:
Essential Criteria
- Right to work in the UK
Experience and skills
Essential
- Strong operations and project delivery experience in a fast-paced environment (e.g., charity, start-up, university, public sector, or professional services).
- Demonstrable experience leading projects end-to-end, including creating plans, managing stakeholders, and delivering outcomes.
- Experience leading or making a significant contribution to complex, standalone projects or pieces of analysis, including analysing ambiguous problems and turning them into clear outputs (e.g. reports, presentations) and actionable recommendations.
- Experience improving systems/processes (e.g., designing workflows, implementing tools, documenting processes, driving adoption).
- Experience of contracting, invoicing, and other operational finance processes, as well as procurement and supplier management.
- Excellent written and verbal communication, with the ability to produce clear documentation for internal and external audiences (experience drafting papers, briefings, or analytical reports is desirable).
- Experience working with CRM systems, project management tools, or other operational platforms, and a track record of improving or implementing systems and processes
Desirable
- Experience working with universities (partnerships, funding arrangements, research administration, or related).
- Experience supporting governance processes (papers, decision logs, approvals) or preparing materials for senior stakeholders.
- Experience working in a start-up, scale-up, or fast-growing charity.
Personal Characteristics
- Highly organised, proactive, and able to prioritise effectively in a fast-paced environment.
- Excellent interpersonal skills: able to build rapport and trusting relationships, able to work co-operatively in a multidisciplinary setting.
- Strong judgement, discretion and professionalism, including ability to handle confidential information appropriately.
- A commitment to Martingale’s mission to support postgraduate students from low-socioeconomic backgrounds.
- Comfortable working in a rapidly growing and changing organisation with a degree of ambiguity – confident to create processes and ways forward where they might not yet exist.
- Intellectually curious and analytical – someone who enjoys getting into the detail of a complex question and working out a clear, defensible answer.
- Proactive and self-starting: able to identify what needs doing and take ownership without needing to be directed at every step.
- Resourceful, able to act on initiative, hardworking, detail-oriented, and systematic.
Registered Charity
6 - 10
Our mission is to enable and nurture talented individuals from low-socioeconomic backgrounds to become a new generation of STEM leaders.
The client requests no contact from agencies or media sales.
Thank you!
Context and Background
The NSPCC's mission is to end cruelty to children in the UK. In order to carry out its
charitable work and achieve its strategic objectives, the NSPCC must communicate
efficiently and effectively with the maximum possible impact, relevance and emotional
resonance to engage all key audiences including supporters, professionals, service users,
volunteers and the public across a variety of offline and online channels (paid, owned and
earned).
The prime purpose of the NSPCC’s Strategic Marketing te am is to deliver timely and
effective best practice marketing and compelling strategic marketing priority campaigns
and propositions, working in partnership with Brand an d Marketing colleagues , and team s
across the organisation.
Strong leadership, project management and influencing skills are essential due to the need
to engage a diverse range of key stakeholders, to work collaboratively across the
organisation and to manage external agencies. Resilience and determination are key to
ensure campaigns are delivered on time and to budget. Analytical and problem-solving
skills are also critical to measure and assess results, define insights and refine activities to
continually improve performance.
Job purpose
1. Own the development and implementation of our integrated marketing strategy.
2. To contribute to the development and execution of the organisation’s overall brand
strategy and audience specific strategies .
3. To maximise the impact of our audience facing divisions’ most visible marketing efforts
and ensure an integrated and coordinated approach to high level marketing.
4. Offer strategic council to all NSPCC senior managers on marketing.
5. To take ownership of high level marketing strategies and media/implementation
schedules for the relevant major business area/audience segment.
6. To share market specific knowledge, customer insight and new communications
techniques with the Communications and Marketing management team and other SMTs.
7. To develop and maintain internal and external stakeholder and supplier relationships,
identifying and incorporating the best industry -wide standards and establishing best
practice.
Key relationships - Internal
• Reports to Head of Brand and Marketing
• Works closely with Director of Communications and Ma rketing
• Line manager to 3 x communication managers ( professionals , children and
volunteers)
• Senior management in Brand and Marketing
• Senior m anagement in Public Engagement
• Works closely with all senior managers, including Executive Board to ensure clarity
of key messages, integration and adherence to the NSPCC’s brand guidelines
Key relationships - External
• Creative, media and research agencies.
• Peers within the UK charity sector.
• Industry opinion formers, media and other stakeholders.
• Professionals/trade bodies/organisations in charitable sector.
Main duties and responsibilities
1. Building and maintaining the NSPCC brand and sub -brand(s):
a. Contributing and developing to the overarching and audience specific NSPCC
brand strategies by working with internal stakeholders and external suppliers
b. Setting and ownership of brand KPIs
c. Guardianship, internal brand engagement and activation, and stakeholder
management through all levels.2. Overseeing paid for advertising campaigns: managing creative teams/agencies and
media agencies to develop effective creative strategies and advertising assets,
underpinned by strong audience insight.
3. Working with Brand and M arketing Planning to develop an overarching annual
marketing plan to achieve our objectives.
4. Agency relationship management including our creative, media and research partners.
Holder of the main agency roster and responsible for developing and implementing an
interagency process.
5. Be financially numerate and be able to evaluate campaigns – ensure deep
understanding of budgets, marketing spend and financial report
6. Strategic planning support as required to develop marketing strategies to maximise
awareness and/or income.
7. Consultancy support for internal teams in best marketing practice and process
including briefing, campaign management and evaluation.
8. Development and management of the brand tracking research for both NSPCC and
ChildLine brands. This includes questionnaire design and insight dissemination and
influence.
9. To maintain the highest standards of knowledge on best practise and developments
within the marketing industry and the charity sector generally with attention to innovation,
legislation and codes of practice.
Responsibilities for all Staff within Communications
There is a set of responsibilities for all staff within each directorate.
• A commitment to safeguard and promote the welfare of babies, children , young
people and adults at risk .
• To actively participate in regular department and team meetings, contributing to
strategy, discussions and decisions which will be beneficial to NSPCC’s
communications activities.
• To maintain an awareness of own and others’ Health and Safety and comply with
the NSPCC’s Health and Safety policy and procedures.
• To take personal responsibility for keeping up to date with NSPCC work to end
cruelty to children, including securing updates on project and service developments
and general NSPCC news.
• A commitment to safeguard and promote the welfare of children and young people.
Person specification
1. Evidence of a substantial track record of success in working in strategic
marketin g, dealing with a wide range of marketing disciplines including through
the line campaigns, digital and social influence.
2. Highly developed interpersonal skills and the ability to communicate and deal
with people at the highest level in a range of disciplines, and to successfully
achieve objectives through these contacts, involving problem solving, decision
making, negotiation, motivation, influencing, tact, diplomacy, persuasion and
consultancy skills.
3. Excellent copywriting and presentation skills with the proven ability to
communicate confidently and clearly to senior management level and external
audiences.
4. Substantial experience of marketing/media budget management and financial
planning.
5. Understanding of the media and regulatory environment and ability to deliver
marketing strategies and campaigns at a high level of execution.
6. Excellent ability to plan, monitor, and implement major projects to agreed
deadlines often with conflicting priorities.
7. Corporate and strategic thinker with excellent proven ability to contribute to the
delivery of a communication strategy, ensuring cooperative working and
maintaining vision.
8. Clear understanding of the strategic role of communications to impact on
positive business results.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes
safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and
thorough process of obtaining, collating, analysing and evaluating information from and
about candidates to ensure that all persons appointed are suitable to work with our
children and adults.
The recruitment and selection of our people will be conducted in a professional, timely
and responsive manner and in compliance with current employment legislation, and
relevant safeguarding legislation and statutory guidance.
Our principles:
• Always seek to recruit the best candidate for the role based on merit including their
skills, experience, motivation and competencies. Our robust recruitment and
selection process should ensure the identification of the person best suited to the
role and the organisation .
• Committed to diversity and equality of opportunity and will interview all applicants
(internal and external) who self -declare at application as having a disability and who
meet the minimum requirements in the person specification of the vacancy they are
applying for.
• We will make reasonable adjustments at all stages of the recruitment process in
order to enable successful candidates who declare disabilities to start working or
volunteering their time with us.
• Any current member of staff or volunteer who wishes to apply for vacancies and is
suitably qualified will be considered and addressed fairly and objectively based on
their merit.
• As an organisation committed to safeguarding, we will ensure all under 18’s joining
the organisation will have ongoing risk assessments to ensure their role and
activities are safe and appropriate.
• All documentation relating to candidates will be treated confidentially in accordance
with the GDPR legislation.
Thank you!
The Supporter Care Assistant role is vital to the delivery of Tommy’s biggest annual fundraising event, the London Landmarks Half Marathon (LLHM).
The main responsibility of this role is to support the Corporate Stewardship Manager in recruiting, stewarding, and engaging hundreds of employees taking part in the LLHM Corporate Challenge for Tommy’s. You will be involved in all areas of the Corporate Challenge, but your responsibilities will mainly include being the first point of contact for employees, updating the Corporate Challenge website, maintaining accurate information across systems, and helping to keep day-to-day operations running smoothly.
This role will also involve supporting other Tommy’s participants taking part in the event by responding to emails and phone enquiries, providing clear, friendly, and timely support. In addition, you will support the Communication and Engagement Manager with ad hoc tasks to help deliver the overall supporter journey.
This is a great opportunity for someone who is team-focused, motivated, and keen to grow their fundraising skills, helping us deliver an exceptional event for thousands of Tommy’s supporters.
How to apply:
To apply, please send your CV and a Supporting Statement via Charity Job that answers the following two questions (no more than 2 pages):
- Why do you want to work for Tommy’s? What is it about the role that appeals to you?
- How will your skills, knowledge, and experience enable you to be a brilliant Supporter Care Assistant? When responding to this question please refer to the Person Specification within the Job Description.
