Office volunteer volunteer jobs in Hailsham, east sussex

Do you want to make a difference now and for the future?

We have an exciting opportunity to join our team in East Sussex who support Young Carers, aged 5-18 years, who have caring responsibilities for someone in their family due to disability, long-term illness, mental health, or drug or alcohol misuse.

You will manage an existing caseload and new referrals, meeting with families and Young Carers to complete statutory assessments and providing short-term interventions that support Young Carers to improve their resilience, educational chances and wellbeing. This might be signposting to local services, action planning, one-to-one support, or our workshop programme.

Working closely with schools and Childrens Services, you will make referrals to a range of professionals and community services, ensuring whole family needs are met, and thereby reducing the impact of caring on the Young Carer.

As a CYP Coordinator, you will plan and deliver workshop sessions and activities, providing opportunities for Young Carers to spend time with their peers and recognise that they are not alone.

This is a full-time role delivering the service across Hastings & Rother and includes working occasionally at our Lamberhurst office. Some early evenings required. Own car essential.

You can make the difference and give a Young Carer their childhood back.

We offer our employees:

· Inclusive values-based environment

· Competitive remuneration package

· Workplace pension scheme

· Generous annual leave entitlement plus bank holidays

· Carers Leave

· Opportunities for hybrid working

· Benenden Health Care

· Death in Service Benefit

· Cycle to Work Scheme

· Employee Supported Volunteering scheme

· Development opportunities

· and more

Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.

Please either submit your CV with a short covering note or visit our website for full details.

Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.

Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.

Self-employed part-time Communications Specialist vacancy – for regional group of a  
national environmental campaigning charity (Hybrid) 

CPRE North and East Yorkshire (CPRENEY) is a long-established charity working to protect, promote and enhance the countryside. We cover a huge area (6,900+ square miles!) from the River Tees in the north to Goole, south of the River Humber and west from the Yorkshire Dales to the East Yorkshire coast.  Our region comprises diverse landscapes and communities and includes some of the most beautiful countryside in the UK including the Yorkshire Dales and North York Moors National Parks. Leveraging our land use and planning expertise, we respond to Local Plan consultations and provide support to members of the public and community groups to help shape development in ways that enrich the countryside and respond positively to the double threats of climate change and biodiversity loss. 

Right now, we are looking for an experienced individual to fill a new freelance role focused on creating content and managing all the charity’s external communications, with a particular focus on strengthening engagement with current and potential members/supporters. Applicants should have experience of and skills in online content development, website maintenance and use of social media channels / knowledge of SEO. 

The Tenovus Macmillan Welfare Benefits First Contact Advisor Role

We’re excited to lead a pan-Wales Financial Health and Wellbeing Service funded through our Macmillan partnership to directly help people with a cancer diagnosis.

With your expert specialist knowledge and experience in the Welfare Benefits advice area you’ll be able to apply this within the cancer community at a crucial time for these individuals to meet their needs as a Welfare Benefits First Contact Advisor and join us in a 3 Year Fixed Term Contract.

You'll need to be available to attend a Cardiff Assessment Centre week commencing 20th April for a 1st June start date.

The Tenovus Macmillan Welfare Benefits First Contact Advisor Role Details

This is a first line, important and meaningful holistic information and advice-giving role for an experienced Welfare Benefits Advisor. It’s about using information you collect to provide immediate welfare benefits advice and guidance, and/or refer, escalate and signpost seamlessly to other colleagues and services according to client needs.

It’s a rewarding welfare benefits job working with people with a cancer diagnosis. It’s one where you’ll make an immediate difference through your practical and sound advice, existing customer service skills and knowledge and experience in the welfare benefits area.

The role is primarily home based with Cardiff Head Office working welcome. You’ll need to be flexible to commute to Cardiff as required with a higher concentration of days during your induction and probation period for training and team interaction on at least a monthly basis.

Working as part of a Financial Health and Wellbeing service, you’ll be making a first line assessment to determine urgency and priority for new client referrals gathering key financial and health information. Your work is mainly done over the phone but may also be in person or digitally where you’ll be advising and making decisions on next actions including giving advice to complete your cases, referring on or escalating the most complex cases.

Service referrals may come from cancer medical professionals or self-referrals from cancer patients. What’s important is you understand the whole picture and gather the right level of financial health information to give appropriate financial benefits advice and signpost to other services from the start of the relationship, so all potential cancer support opportunities are handled professionally.

Our service user experience is key, you’ll make sure the way you work is professional and personable and quality. You’ll be supporting and advising your own caseload of clients with a chronic cancer condition or a life-limiting cancer prognosis so knowledge of working with people with disabilities, people too ill to work or in a distressing situation is something you can comfortably manage in a targeted environment.  

The Tenovus Macmillan Welfare Benefits First Contact Advisor Fit

We’re looking for a team player who is experienced in this type of benefits advice field. You can comfortably manage a busy caseload, glean key information and tailor your communication style in a common sense and logical approach. It’s not just in doing the nuts and bolts of the job but how you go about it that matters just as much.

Making a difference for people affected by cancer is at the heart of what we do. Our values are our guiding principles in how we go about doing that in the way we think, go about work and interact with people and across teams.

Solution solving with a collaborative and open mind, being inclusive and super supportive and team focused means you’ll fit in well. You work in a way that can adapt to dealing with curve balls and know when to ask for help all whilst keeping on top of the day to day focus on what’s important to achieve our shared goals.

If you’re an adaptable and motivated person who’s proud to deliver quality work, has a people focused attitude and is excited to be part of our work we’d love to hear from you.

The Tenovus Macmillan Welfare Benefits First Contact Advisor Skills

We’d love to see your application demonstrating how your skills or experience match the job role essentials and understand your motivation behind your application and what you’d bring to the team.

To be great in this role you’re skilled with:

• The expert Welfare Benefits advice knowledge & customer service capabilities -you confidently know and can explain your stuff and help others well taking on feedback
• Producing well managed and quality work on time – you’re careful and double check your work, manage your own time independently and are results focused to get a job done well within a deadline
• A flexible approach to working – your attitude’s good when there’s pressure to deliver and you adapt to the flow of work recognising where you need to change your focus
• Being collaborative, team and people focused – you know how to deliver great customer service. You work well with your colleagues to help them, listen to others’ ideas and put forward your own ones and demonstrate how you treat customers, so they feel valued
• Solution solving – you’ve a positive and resilient attitude looking for the best options in any situation or challenge things appropriately when coming up with a new idea or have a suggestion

At Tenovus Cancer Care we’re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We’re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you’ll have an equal opportunity with us.

With our commitment to safeguarding the successful candidate’s role is eligible for an enhanced DBS check (Adults)

Applying is easy, just click the ‘Apply Now’ button at the top of the page and follow the online process. If you’d like any help with your application or to discuss any adjustments you may need please contact our People Team.

Contract Type: Permanent 2.5 days per week

Hours: Part Time, 17.5 hours per week

Location: South London, Birmingham or Manchester (Flexible - can work from home)

Interviews: Friday 17th or Monday 20th April 2026

As a Developer, you will play a key role in embedding our new Microsoft Dynamics 365 CRM. This new platform will be delivered in April giving us a modern, flexible solution to support our fundraising and wider organisational needs.

You will join a newly formed team bringing together developers, testers, and product-focused colleagues. Together, you will design, build, and improve solutions that make a real difference to how the organisation works.

In this role, you will work closely with our fundraising teams to understand their needs and turn them into practical, well-designed solutions. You will be involved in configuring and customising Dynamics 365, supporting integrations, and helping to set good development standards across the team.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need D365 Developers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of D365 Developers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

We are seeking an experienced and committed Youth Work Programme Manager to join The Kite Trust. This is an exciting opportunity to lead and develop impactful programmes that support and empower LGBTQ+ young people. The successful candidate will provide strategic oversight of our youth work provision, manage and support a dedicated team, and work collaboratively with partners to ensure our services remain inclusive, responsive, and effective. If you are a thoughtful and motivated leader with a strong commitment to high-quality youth work and creating safe, supportive spaces for young people, we would welcome your application.

This is a remote position but will require travel across Cambridgeshire, Peterborough, and the surrounding areas.

Contract Type: This is a full-time permanent position, working 32 hours within a 4-day working week. We are happy to discuss and explore flexible options and job share opportunities.

Salary: £34,936 – £40,311 depending on experience.

To find out more about the role, please review the application pack detailing the job description and person specification and apply via the link on our website.

Land Trust Co-ordinator

Location: Bristol / Home based, United kingdom.
Salary: £30,500 to £32,000 per annum (pro rota)
Type: 21 hours, Permanent

About Us

The Soil Association, formed in 1946, is the only UK charity which works across the spectrum of human health, the environment and animal welfare. That’s because we cannot tackle these issues in isolation.

We campaign for change, we support farming innovation, we serve healthy food in communities, we support and grow the organic market, and we protect forests. We couldn't do any of this without our supporters, partners, donors and dedicated staff. We make a difference in the world where it’s needed the most.

About the Opportunity

The Soil Association Land Trust safeguards legacies of productive land, providing a safe haven and preventing land being lost from farming and growing. Land is donated by retiring farmers and landowners, often those with no dependents, who wish to see their life’s work continue into the future.

Their generosity means not only can we keep land for farming and growing but we can also provide opportunities for people to enter farming, often for the first time.

The Land Trust is part of the Soil Association family and is governed by its own Articles and its own Board of Trustees.
You will be working closely with colleagues in the Farming and Land Use and the Land Trust Woodoaks team.

About You

This is an exciting opportunity to play a central role in the effective running and growth of the Land Trust charity. You’ll provide vital administrative and governance support, organising the AGM, board meetings and sub committees, preparing detailed minutes, and ensuring timely follow up of agreed actions. You will help keep our policies and procedures up to date and work closely with our accounts team to raise invoices and support credit control. Alongside this, you will contribute to the delivery of the Land Trust development plan, supporting fundraising initiatives and helping to produce promotional materials.
You will also be at the heart of managing our existing land holdings, liaising with tenants and land agents on tenancy matters, coordinating repairs and inspections, and supporting compliance. As we explore new land opportunities, you’ll help nurture relationships with existing and prospective donors and contribute to updating land acquisition policies. Acting as the front line contact for all internal and external enquiries, you will champion the Trust’s work, ensuring our services are well promoted and working with the digital team to keep the Land Trust and Woodoaks websites current, engaging and informative.

Our Benefits

We offer a range of financial and lifestyle benefits to all our employees, including:

• 27 days annual holiday increasing to 30 days with length of service plus bank holidays (pro rata for part time)
• Pension scheme with ethical investment options and employer contribution increasing with length of service
• Free membership of the Soil Association and discounts on organic produce
• Volunteer days to give back to the local community or support green initiatives
• Family friendly policies and flexible working
• Cycle to work scheme
• Sociable and engaging workplace of professionals that share a passion for healthy, sustainable lifestyle and produce

To Apply

Click ‘apply now’ to submit your CV and Cover Letter application form. Please note we look at applications on arrival and reserve the right to close this vacancy early. 

Interviews will take place in Bristol (online also an option) on Tuesday 21st of April.

Please check your junk/spam folder if you do not receive a confirmation email upon submitting your application. All candidates will subsequently receive an email to confirm whether they have made it through to interview stage.

We know the value of diversity in nature and want it in our organisation. We recognise that diverse backgrounds and experiences will bring a fresh perspective to our work. If you're not sure about applying, please get in touch with us for a chat.

Thank you for your interest in supporting our work at the Soil Association.

Does this sound like you?

If you love being outdoors, enjoy talking to people and have amazing organisation skills, then our Events Fundraising Officer role is for you. Each year, almost 1,000 people take part in a Youth Adventure Challenge Event. We are looking for a dynamic Events Fundraising Officer to help recruit and support our fundraisers, assist with the organisation of events and help us to develop this significant income stream.

Working alongside the Challenge Events Manager, the Events Fundraising Officer is instrumental in every step of delivering well-managed, fun and safe events for our corporate partners and event participants, as well as ensuring the fundraising success of each event.

Excellent communication and people skills will be essential as you will play a key role in building up relationships with the clients, the participants and their supporters. Furthermore, you will be involved in the whole process of event organisation, including developing the event, preparing the resources, helping with logistics, maintaining accurate records, reporting and banking and thanking. 

The Fundraising Officer must be self-motivated, well organised, able to multi-task, a strong administrator, a fantastic team player, have excellent inter-personal skills and enjoy being outdoors.  Paid or voluntary experience in a fundraising environment is essential.  This is a great opportunity for somebody looking to take the next step in their career, with plenty of scope to develop your skills and experience within a supportive team. Whilst the role is home-based you must live in the South West to ensure easy access for in-person meetings.

The Charity

At the Youth Adventure Trust, we use outdoor adventure to empower vulnerable young people from Swindon, Wiltshire and Somerset to fulfil their potential and lead positive lives in the future. We work with them to build resilience, develop confidence and learn skills that will last a lifetime, helping them to face the challenges in their lives. Dedicated support, guidance and mentoring from our staff and volunteers ensures young people receive the maximum benefit from our long-term intervention. Our aim is to make a lasting improvement to the lives of vulnerable young people. All our services are provided completely free of charge to the young people who are nominated by schools and other youth organisations to take part.

We’re proud to offer our programmes completely free of charge to participants which means the fundraising team is crucial. With ambitious plans to help more young people over the coming years, our Events Fundraising Officer role is an exciting opportunity to make a real difference. You’ll be well-supported as part of a small fundraising team with a big heart, with plenty of opportunities to visit our programmes and see the tangible impact of your work.

Safer Recruitment

The Youth Adventure Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. 

Together for Short Lives is looking for a driven and creative Business Development Manager to develop and secure high‑value corporate partnerships that will help transform the lives of seriously ill children and their families. You’ll lead our business development strategy, build a strong pipeline of opportunities, and develop lasting relationships with prospective and existing supporters.

If you’re collaborative, tenacious and passionate about making a real impact in children’s palliative care, we’d love to hear from you.

Full‑time 1 year FTC | Hybrid (UK‑wide with travel to our Bristol Office) | £42,000

Purpose of role

The Business Development Manager will lead our efforts to secure high-profile, high-value partnerships with corporate organisations  that will generate vital income for children's palliative care. Securing new partnerships and growing our income requires exceptional collaboration skills; a driven, tenacious and resourceful nature; innovation and creativity; and a passionate determination to make a difference to the lives of children and families across the UK.

The main objectives are as follows:

1. Secure new corporate partnerships raising funds to support Together for Short Lives’ direct work, and our National Fundraising Scheme (raising funds on behalf of the UK’s children’s hospices).
2. Develop and deliver a business development strategy, including  prospect research, managing  a robust pipeline of opportunities, and developing a diverse range of business development products. 
3. Manage and develop relationships with a portfolio of individual contacts and organisations, including prospective and existing supporters.

Self-Employed Chartered Surveyors Sought

 Based in the Midlands and North of England

Flexible, Project-Based Consultancy Making a Difference

Are you an experienced Chartered Surveyor, seeking meaningful work on a flexible basis? Do you want to use your skills to help amazing organisations doing good in the world?

The Ethical Property Foundation is the UK’s only dedicated property advice charity serving the voluntary sector. (Registered Charity Number 1101812) Each year, we provide over 900 organisations with expert, independent property advice and education. We are now looking for one or more self-employed Chartered Surveyors - general practice surveyors and building surveyors to join our team and help deliver affordable consultancy services to the voluntary sector.

About the Role

This is a self-employed, project-based opportunity. Assignments typically require 4-5 days of work (not full-time) and include:

· Lease renewals and rent review advice

· Development of client property strategies

· Options appraisals

· Property acquisition advice

· Property disposal advice

You may also have opportunities to design and deliver property-related webinar training.

Our Associate Property Advisers work flexibly from home, with occasional client site visits across England, Wales, and Scotland.

What we’re looking for

We’re seeking Chartered Surveyors (or equivalent) with:

• Strategic thinking and reporting skills
• Specialisms such as facilities management and / or architectural experience
• General practice skills
• We also have opportunities for building surveyors who can offer a charity rate on their standard fee.

You’ll need excellent communication skills to engage and empower our clients—many of whom support vulnerable people in challenging circumstances—and the ability to investigate, analyse, and propose practical property solutions.

Why join us?

Our clients support a diverse range of causes and manage every type of property imaginable. In the past year, we’ve advised on office buildings, church premises, oast houses, former schools, libraries, theatres, fields, industrial units, and more.

You’ll be part of a team of extraordinary senior property professionals who share a passion for making a positive impact.

Key details

• Day Rate: £220
• Working Hours: Flexible, variable based on agreed project deadlines
• Location: Work from home with travel as required for site visits
• Professional Indemnity Insurance: The post holder falls within the definition of ‘Person Employed’ and are therefore included within EPF’s PI insurance.
• DBS Clearance: Provided by EPF
• Reporting To: Head of Property Services

Start date

By mutual agreement.

Interested in using your property expertise to make a difference? 

Full-time role (see operation of 28-hour week below). We are open to considering applications for a part-time role that would require job share.

Home Based Working in the UK (some access to a London office or co-working spaces across the UK available, flexible working policy).

Action for Global Health is a membership network of over 50 organisations working to improve global health. Its vision is a world where everyone can access quality healthcare without financial hardship, achieving true health equity.

AfGH’s strategy, extended to 2029, aims to ensure that stronger commitments from the UK Government help more people worldwide access affordable, high-quality healthcare suited to their needs. The network works by bringing together member organisations, civil society groups, and people with lived experience of health inequality - especially from low- and middle-income countries - to influence UK policy. It acts as a key link between global health civil society and government departments such as the Foreign, Commonwealth & Development Office and the Department of Health and Social Care, guided by its 10 health-equity principles.

AfGH is an independent network hosted by STOPAIDS, which provides legal, financial, HR, and administrative support.

The Advocacy Manager role helps lead AfGH’s advocacy strategy, working with the Director to coordinate campaigns and policy engagement to advance global health equity. Please download the full job description for more details.

Benefits of working at Action for Global Health (hosted by STOPAIDS)

We offer a number of benefits, including:

• We operate a 28-hour (rather than 35-hour) working week policy with no salary reductions. Staff are able to work reduced hours over 5 days or a 4-day week. We offer flexible working, with non-standard working hours
• We operate a home-based working policy with some access to a London office or co-working spaces across the UK. We also provide a small home working grant and monthly working from home allowance
• A group stakeholder pension scheme with 6% employer contributions
• An individual learning and development budget allocated to staff members each year
• 20 days of annual leave per year (excluding bank holidays), plus 1 day for every year of service (up to 4 years)
• Enhanced maternity and paternity pay for employees with 1 year's service or more

Closing date: 6th April 2026

Please note that should sufficient applications be received we reserve the right to close this advert early.

STOPAIDS is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive positive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, HIV status, national origin, genetics, disability, or age.

As a Wilder Learning Officer, you’ll help shape and deliver an inspiring programme of outdoor learning, training and engagement that connects people of all ages with nature across Sussex. You’ll coordinate and deliver high‑quality sessions to teachers and children across EYFS, Primary and Secondary phases, in-school and outdoor settings. You’ll deliver and assess our accredited Forest School and Wild Beach training programmes to adults; advise on school grounds improvement for nature; and champion the benefits of nature connection through a wide range of activities and events. Alongside hands‑on delivery, you’ll support in marking, evaluation and planning; contribute to income generation; and help ensure our schools and learning programmes are safe, inclusive and reflective of best practice. You’ll play a key role in communicating our work—engaging with teachers, families, volunteers and external partners, acting as a friendly, knowledgeable ambassador for Sussex Wildlife Trust.

This is a varied and practical role at the heart of our Wilder Learning team, empowering educators and wider school communities to connect with nature and take meaningful action for wildlife in Sussex.

A valid drivers’ licence is required for this role.

This role is subject to an Enhanced DBS with Barred List check

Operating as a blended role across the Membership and Marketing and Communications teams, this role will support the day-to-day membership and digital communication functions of the NI.

This role is responsible for membership administration and digital communications including processing and onboarding new members to managing ongoing renewals and maintaining the membership database, managing the delivery of Lunch & Learn sessions, Drop-In sessions and a range of themed technical and non-technical webinars, supporting HQ conferences and managing digital communications, member feedback and related marketing activity that underpins effective member engagement.

This role is critical in ensuring that members receive excellent customer service, timely communication, and accurate information about the institute’s services and benefits to support the organisation’s mission to engage and retain members, ensuring they receive value from their membership and are satisfied with their experience.

This is an excellent opportunity for someone with strong organisational, attention to detail, digital and communications skills with proficiency in database management and who enjoys building connections, creating engaging content, turning feedback into action.

Key Responsibilities:

Membership Administration

· Support the renewals process to ensure prompt collection of membership subscriptions including conducting follow-up campaigns to minimise lapsers. 

· Manage correspondence related to the onboarding process including preparing and sending membership welcome emails, and other communications as appropriate.

· Manage the Membership inbox responding to queries and assigning emails to colleagues or others as necessary.

· Support with the administration of Organisational Members including processing new members, issuing invoices and any other tasks as required.

· Assist with the development and implementation of new membership strategies.

· Other tasks to support the Membership and Business Development Director and Membership Manager as necessary.

Member Engagement and Digital Events

· Coordinate and deliver a structured programme of online events, including:

- Lunch & Learn sessions

- Drop-in member forums

- Themed webinar series covering both technical and non-technical topics

· Manage all webinar logistics, including registration, hosting, and post-event communications.

· Work closely with the Communities Officer and regional branches to promote local and regional events.

· Gather and analyse event feedback and attendance data to evaluate engagement levels and member satisfaction.

Digital Marketing & Communications

· Plan and deliver targeted marketing campaigns to promote membership activities, including a monthly member-focused email highlighting benefits such as mentoring, e-learning, and events.

· Create engaging and relevant content for the NI website, newsletters, and social media channels (e.g. LinkedIn).

· Develop promotional materials and manage a central events calendar to ensure consistent and timely communications.

· Monitor the Communications inbox responding to requests and assigning emails to colleagues or others as necessary

· Collaborate with the Membership and Business Development Director and Marketing and Communications Manager to assist with any other membership recruitment initiatives and campaigns as required.

Data Management & Reporting

• Maintain and regularly cleanse the membership database to ensure all records are accurate and up to date relating to membership and marketing.
• Generate and manage Nuclear Future mailing lists as required.
• Produce analytical reports on membership growth, retention, and engagement.
• Collect, analyse, and present member feedback from surveys and event participation.
• Deliver quarterly reports highlighting engagement trends and insights.
• Apply both quantitative and qualitative data to inform and shape future engagement strategies.
• Ensure full compliance with data protection regulations (e.g., GDPR).

Customer Service

· Serve as a point of contact for current and potential members, answering enquiries via phone, email, and online.

· Provide information about membership benefits, policies, and procedures.

· Resolve membership-related issues or concerns in a timely and professional manner.

General

· Liaise with suppliers and partners where needed to deliver promotional or event materials.

· Support other NI operational activities as required.

Experience and Skills

Essential Experience

· 2–3 years’ experience in membership administration, customer service, event co-ordination or marketing or a similar administrative role, ideally within a non-profit, association, or professional membership organisation.

· Proficient in using CRM or membership management systems, including database management, reporting.

· Experience in administering membership or customer renewals processes.

· Ability to deliver high-quality customer service in a professional environment.

· Ability to write compelling promotional copy.

· Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using digital engagement and event tools such as Eventbrite, Cvent, Mailchimp, LinkedIn, and Microsoft Teams.

· Confident in handling data, analysing information, and producing clear, accurate reports.

Desirable Experience

• Experience in developing and delivering membership recruitment initiatives and campaigns.
• Experience in analysing member feedback and engagement data.
• Experience working with digital design tools such as Canva.
• Experience working with and supporting volunteer networks or regional teams.

Skills

· Strong organisational and multitasking skills, with a proven ability to manage multiple priorities and meet deadlines.

· Excellent written and verbal communication skills, with a high level of attention to detail.

· Proactive and adaptable, able to work effectively both independently and collaboratively as part of a team.

· Strong problem-solving skills, with the ability to handle member enquiries and concerns professionally and diplomatically.

Personal Attributes:

• Strong interpersonal skills and a customer-oriented mindset.
• Ability to remain calm under pressure and manage multiple tasks effectively.
• A proactive approach to problem-solving and initiative to improve processes.
• High degree of professionalism, confidentiality, and ethical standards.

Location

This role will mainly involve remote working, with occasional travel to events, meetings or conferences (approximately one to two days per month).

Reporting to

Membership and Business Development Director and Marketing and Communications Manager

Anticipated interview dates: 27-29 April

About Dreams Come True

We work with children who have it tough. Right now, there are thousands of children who need our support. They live in the highest areas of deprivation in the country, some are living with a disability, some are living with serious illness, and some are living with life-limiting conditions. These children deserve our attention.

We believe that every child and young person has a right to dream, no matter who they are, and where they live. Our dreams makers work with these children to bring moments of magic and deliver lasting impact.

Purpose of the role

Reporting to the Fundraising Manager, the Community & Events Executive is an integral part of the Fundraising team, providing outstanding administrative and general fundraising support with a focus on income generation, supporter stewardship and data accuracy. The Fundraising Executive manages all incoming fundraising enquiries and provides excellent customer care and stewardship to our community and events supporters. This is a busy role, supporting colleagues across multiple areas of fundraising, including events, community, corporate and trusts fundraising.

In this role, you will undertake all key administrative, database and financial duties to ensure the smooth running of team processes and procedures.

The role provides an opportunity to develop fundraising knowledge and is perfect for someone who has a passion for building income, relationships and delivering excellent supporter care. As this is a people-facing role, you will be working with supporters over the phone, online, in writing, and face-to-face, to ensure our supporters receive the ultimate supporter journey and experience.

The post holder should have a full clean driving license and be willing to travel and work occasional evenings and weekends to attend and support events.

This is a fantastic opportunity for a passionate fundraiser to make a real difference to children with high needs living in the highest areas of deprivation in the UK. 

Please find attached the full job description and person specification.

You will be building great relationships with our Corporate members and involving them with the work of the trust and inspiring them to support our range of inspiring projects. You will use your networking skills at events to proactively find new corporate supporters, and retain our existing supporters by running corporate events on our nature reserves across the county. You will further develop our corporate volunteering offering, working closely with our land management team, creating great days out for our supporters’ employees that they’ll recommend to their colleagues.

You will be an active member of the Fundraising team, sharing skills and ideas at regular meetings. The role will require extensive travel throughout the county, visiting networking events and arranging relationships between corporates and our wildlife projects, such as the Rye Harbour Discovery Centre. You will have a creative and innovative approach to the role, working on new ways to secure support from businesses from across the county. You will enjoy getting involved in fundraising events that include that whole fundraising department to create new income streams for the trust.