Operations jobs

For almost 50 years, Animal Aid has been one of the UK's leading animal rights organisations. As we embark on an ambitious strategy to 2030, we're looking for an exceptional Head of People and Operations to help us build the organisation that will deliver our next stage of growth. 

This is a new and critical senior leadership role. While our mission is to create lasting change for animals, it is our people who make that possible every day. You'll help ensure Animal Aid is a supportive, high-performing and values-led organisation where staff can do their very best work for animals. 

Reporting to the General Manager and working closely with the CEO and Senior Leadership Team, you'll lead our people function, oversee HR strategy and operations, support organisational development, and play a key role in finance, governance and organisational effectiveness. 

We're looking for someone who combines strong HR leadership with excellent operational skills, strategic thinking and a genuine commitment to building positive workplace cultures. 

You'll bring: 

• Significant senior-level HR and people management experience 

• Strong knowledge of UK employment law and HR best practice 

• Experience developing policies, processes and organisational systems 

• Excellent relationship-building, communication and leadership skills 

• The ability to balance strategic thinking with hands-on delivery 

• CIPD Level 5+ (or equivalent experience) 

• Commitment to Animal Aid's aims and values, and sympathy with our ethical vegan position. 

This is a rare opportunity to help shape the future of a respected and influential not-for-profit at a pivotal moment in its development. 

Join us and help build the organisation that will power the next generation of progress for animals. 

Please note: Animal Aid cannot provide visa sponsorship, so applicants must have the legal right to live and work in the UK to be considered for this role. You must live in the UK and we are unable to pay any relocation costs.

First-round interviews will be held online the week commencing 14th September, with the second round held in person on 21st and 23rd September.

Do you enjoy bringing order, creativity and calm coordination to busy event environments? Or do you know someone who could be a great fit? We'd love for you to share this opportunity with your networks.

Compassion UK is looking for an Events Operations Specialist to support the planning, systems, logistics, and resources that enable our events and advocacy activities to run with excellence.

This is an exciting opportunity for someone who enjoys coordinating people, projects, and practical logistics while ensuring volunteers, advocates, and event teams have everything they need to represent Compassion well. You'll also play a key role in supporting the ongoing development of Compassion Connect Hub, our volunteer management platform.

If you're organised, proactive, collaborative and enjoy working in a fast-paced environment, this could be a fantastic opportunity to use your skills to support a ministry that is releasing children from poverty in Jesus' name.

• Office-based in Fleet, Hampshire (GU51 2UT)
• Fixed-term contract | Full-time | 35 hours per week
• £30,040 per annum

Key dates

• Apply by 24 August 2026
• Shortlisting ongoing, with candidates shortlisted by 31 August 2026
• Interviews expected to take place on 7 September 2026

Click through to find out more about the role and download the full job description on our careers page.

The Role

What we're looking for

What's in it for you

We're looking for someone who can turn plans into reality; mobilising new services, embedding change, improving performance and helping operational teams overcome barriers to delivery.

Working across a diverse portfolio of clinical and non-clinical services, you'll play a pivotal role in ensuring new and existing services operate effectively, achieve their objectives and continue to grow. You'll work closely with operational, clinical and senior stakeholders to implement change, drive service improvement and support the successful delivery of care for patients and families across the South-West.

If you're someone who enjoys solving complex problems, improving services and seeing projects through from idea to implementation, we'd love to hear from you.

Hours: 37.5 hours per week

Contract: Full-time Permanent

Salary: £49,382 - £56,515 per annum (pro rata), plus a full range of Marie Curie benefits.

Location: Home-based, with regular travel to Tiverton and services across the South-West.

As Deputy Head of Operations, you will help turn agreed priorities into delivered work.

The work is not finished when a service launches. It is finished when the service is working, stable, understood and delivering what it was set up to deliver. You will help turn agreed priorities into delivered work.

That means building clear plans, keeping actions moving, resolving practical barriers, coordinating across teams, using data well, and staying with implementation after go-live.

This role does not carry a large line management portfolio. That is deliberate. Its value is in delivery, follow-through and operational grip. You'll work across multiple services and stakeholders to identify challenges, implement solutions and ensure services are delivering high-quality outcomes for patients and families.

You'll be someone who:

• Takes ownership and follows through on commitments.
• Enjoys solving problems and removing barriers to progress.
• Can balance multiple priorities and remain focused on delivery.
• Uses data and insight to drive decision-making.
• Builds strong relationships with a wide range of stakeholders.
• Thrives in environments where priorities evolve and change.

What success looks like:

In this role, success will mean that work moves more clearly and more quickly. New services are mobilised with better grip. Existing services have stronger follow-through on performance and improvement. Operational problems are identified earlier and resolved more practically. Senior leaders have better visibility without needing to chase every detail. Teams experience the role as helpful because barriers are removed, decisions are followed through, and work does not keep returning to the same conversations.

Key responsibilities include:

• Supporting the mobilisation and implementation of new services and service developments.
• Driving operational improvement and service redesign initiatives.
• Monitoring performance data and identifying opportunities for improvement.
• Working with operational and clinical colleagues to resolve complex challenges.
• Developing effective processes, systems and ways of working that support sustainable service delivery.
• Supporting services to achieve quality, operational and performance objectives.
• Building strong relationships with internal and external stakeholders to ensure successful delivery of operational priorities.
• Using insight and data to support decision-making and service planning.

Operations Manager – Responsive Repairs

The Operations Manager – Responsive Repairs is the operational lead for responsive repairs services within the Asset Delivery function and is responsible for the end-to-end delivery, performance and continuous improvement of responsive repairs across the organisation. Reporting to the Head of Asset Delivery, the postholder provides operational leadership and strategic oversight of Local Space's Responsive Repairs, Voids, Legal Disrepair and Insurance, and Healthy Homes services, ensuring they are customer-focused, efficient, compliant and deliver excellent outcomes for residents.

The role is accountable for delivering high-performing repairs services that meet organisational objectives, statutory, regulatory and contractual requirements while driving value for money, service improvement and operational excellence. The postholder will lead the organisation's response to legal disrepair, insurance claims, damp and mould, and compliance with Awaab's Law, ensuring risks are effectively managed and robust assurance is provided to the Executive Management Team, Committees and Board. Holding responsibility for significant operational budgets, regulatory compliance and legal risk exposure, the Operations Manager plays a key role in shaping and improving service delivery.

Leading a team of Contracts Surveyors and Asset Delivery Officers, the postholder will provide strategic direction, performance management and professional leadership across multiple service areas. They will ensure contractors and internal teams are held accountable for delivering high-quality, timely and cost-effective repairs and void services through effective contract management, performance monitoring and robust financial controls. The role includes leading contractor performance reviews, overseeing procurement and re-procurement activities where required, validating invoices, and ensuring compliance with audit and governance requirements.

The Operations Manager will oversee the management of legal disrepair cases and insurance claims, ensuring early intervention strategies are in place to minimise legal and financial exposure. Working closely with legal advisers and insurers, they will provide witness statements, attend court where necessary, embed lessons learned into operational practice, and produce assurance reports on emerging trends, risks and mitigation measures.

As the organisational lead for Healthy Homes, the postholder will ensure effective management of damp and mould cases, full compliance with Awaab's Law, timely inspections and remedial works, accurate regulatory reporting, and the identification of trends and root causes to inform future asset investment and maintenance strategies.

The role is responsible for managing and monitoring budgets across Responsive Repairs, Voids, Disrepair and Insurance, Healthy Homes, Out of Scope Works, Fencing, Tree Maintenance, Renewals and Replacements. The postholder will ensure strong financial governance, contribute to long-term financial planning and zero-based budgeting, identify cost drivers and opportunities for efficiencies, and demonstrate value for money across all areas of responsibility.

Working collaboratively across the organisation, the Operations Manager will monitor operational performance against key performance indicators, analyse service data, develop improvement plans where performance falls below target, and ensure accurate reporting to senior leaders. They will manage operational risks, maintain data integrity across housing and asset management systems, support regulatory inspections and audits, and provide assurance regarding compliance, operational performance and service delivery.

The postholder will champion an outstanding customer experience by ensuring repairs-related complaints are resolved effectively, learning from customer feedback to improve services, supporting vulnerable residents, and working collaboratively with colleagues to deliver positive resident outcomes. They will build and maintain effective relationships with tenants, resident groups, local authority partners, contractors, consultants, legal advisers, insurers and regulatory bodies, representing the organisation professionally and promoting collaborative working.

The Operations Manager will deputise for the Head of Asset Delivery when required, providing operational leadership, supporting strategic decision-making and representing the Asset Delivery function at senior internal and external meetings. Through effective leadership, innovation and a commitment to continuous improvement, the postholder will ensure Local Space delivers a responsive, compliant and customer-focused repairs service that supports the organisation's mission of providing safe, secure, high-quality homes and foundations for successful lives.

Operations & IT Manager
Salary: £45,000 per annum
Location: UK-based, with preference for candidates based in or around London
Contract: Permanent
Hours: 37.5 hours per week
Working Pattern: Fully remote, with occasional travel to the London office when required

 
Our client is an international organisation working across more than 23 countries, supporting colleagues, partners and programmes around the world. Following an organisational restructure, they are seeking an experienced Operations & IT Manager to bring together leadership of both operational and technology functions within a newly created role. The position sits within the Business Support function and offers the opportunity to influence organisational effectiveness, digital transformation and cybersecurity on a global scale.
 
This is a rare opportunity for someone who combines strong operational leadership with credible IT expertise and enjoys working across multiple disciplines. You will lead strategic improvements, oversee critical systems and infrastructure, and ensure staff across a globally distributed workforce receive effective operational and technology support.


Key responsibilities

• Lead and oversee both Operations and IT functions.
• Line manage and support the organisation's IT Officer.
• Develop and implement operational and IT plans, priorities and performance measures.
• Drive digital transformation initiatives and strategic technology improvements.
• Oversee Microsoft 365, SharePoint, Azure and wider organisational systems.
• Ensure robust cybersecurity, data protection, disaster recovery and business continuity arrangements are in place.
• Manage organisational technology infrastructure, software platforms and external suppliers.
• Review and develop operational and IT policies, including cybersecurity, AI and social media governance.
• Lead systems integration initiatives across HR, Finance, Programmes and Grants functions.
• Oversee organisational equipment and asset management across a remote global workforce.
• Support organisational risk management and continuous improvement activities

About you

To be successful in this role, you will bring:

• Significant experience within the non profit and/or international charity environment.
• Management-level experience across operational and IT functions.
• Strong IT knowledge and technical understanding of modern business systems and infrastructure.
• Experience overseeing technical support and IT operations.
• Knowledge of cybersecurity risks, controls and best practice.
• Ability to work effectively across different countries, cultures and time zones.
• Strong analytical, problem-solving and organisational skills.
• Confidence building relationships and influencing stakeholders at all levels.
• A continuous improvement mindset and the ability to identify opportunities to strengthen systems and processes.

Why join?

• Fully remote role with flexibility to work across international teams.
• Opportunity to shape a newly created position following organisational transformation.
• Broad remit spanning both Operations and IT leadership.
• Lead systems integration and digital improvement projects across the organisation.
• Influence cybersecurity, governance and business continuity strategy.
• International role supporting colleagues across more than 23 countries.
• Opportunity to make a lasting impact on organisational effectiveness and resilience.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a fixed-term role from September 2026 to July 2027, working term-time only. Hours are 18 per week, (see job pack for working pattern details), with 7 weeks unpaid during school holidays (3 half-terms, plus 2 weeks each at Christmas and Easter). We welcome applications from all candidates, including those looking to balance work with any caring or personal commitments.

As Operations and Systems Manager, you will ensure SMK’s operations are well managed and that the team have the technology, systems and policies needed to run smoothly. You will take the initiative and hold responsibility for managing projects to improve systems and working practices and provide the administrative and training support needed to enable staff to implement these.

Reporting directly to the Chief Executive, you will work across the SMK staff team of six, the board members, suppliers and occasionally our training associates maintaining great working relationships and clear lines of communication.

In this internally facing role, you will play a key part in shaping the culture at SMK and in creating an environment in which the staff team can work productively and in line with our values.

Job description

Governance

• Organise SMK’s board meetings, sub committees and strategy days, ensuring all necessary paperwork, including the CEO and Staff Report, is prepared and circulated on time.
• Take clear and concise minutes at board meetings and ensure agreed actions are followed up.
• Support the CEO and Board in ensuring complete and timely reporting to regulators such as HMRC, the Charity Commission, and Companies House.
• Keep up-to-date information on Trustees and Patrons including monitoring the conflicts of interest register.
• Support the induction and exit process for trustees and manage any Board development requirements.

Human Resources

• Ensure all current and ex staff records are up to date and stored appropriately including contracts and job descriptions.
• Support line managers by ensuring that recruitment, induction, employee development and performance management are carried out in line with SMK policies and procedures.
• Regularly review and update HR policies such as the SMK handbook, in collaboration with our external HR support, and be a point of contact for the team to raise any queries or concerns.
• Manage the Breathe HR system for all types of leave. Monitor team’s absences and be a point of contact for team wellbeing.
• Oversee the organisation of the annual Team Away days and any other team strategic planning days.

Compliance and Risk

• Ensure SMK operates in line with legal and regulatory requirements, seeking external expert support where necessary.
• Work with SMK’s CEO to ensure policies and procedures are reviewed on a regular basis.
• Work with the CEO to ensure SMK is compliant with health and safety practices, GDPR, safeguarding and stays up to date with changing regulation.
• Ensure SMK’s insurance is up-to-date and covers the correct requirements.
• Maintain awareness of risks and changes in the external environment that may affect SMK, managing a risk register to capture the risks and actions to be taken to mitigate them.
• Support staff across the organisation to complete risk assessments where necessary and take responsibility for signing these off in line with our policies.

Office Admin

• Be the first point of contact with the office landlord.
• Look after the photocopier, stationary and other office requirements.
• Be responsible for incoming / outgoing post (when in the office).
• Book meeting rooms and desks for team meetings on Mondays.

IT and Information Management

• Manage the relationship with SMK’s IT service providers.
• Support the team with IT requirements.
• Implement the IT and Cyber Security policy and regularly review and update, providing/signposting staff training where necessary.
• Take a broad overview of systems within SMK, reviewing them and ensuring that they are fit for purpose, including the CRM.
• Lead on ensuring SMK’s digital and offline files are up to date, organised, and stored correctly on SharePoint.

Finance

• Support CEO in liaising with SMK’s accountants, with day-to-day bookkeeping and account management
• Collect and file monthly Credit Card receipts and invoices and share with SMK’s accountants.
• Ensure finance policy and procedures are up to date and answer finance-related queries from the team as required.
• Complete and manage client supplier forms.
• Track the progress of the annual audit and coordinate with the appointed auditors and external accountant.

About you

Having worked in a similar role, you’ll display a proven ability to create, implement or update systems that will increase the organisation’s operational efficiency. You are organised and methodical, with an excellent eye for detail and an understanding of bigger picture joined-up systems. You are able to manage and prioritise a busy and diverse workload, with support from your line manager. You’re responsive, approachable, and will have a solid overall understanding of how organisations work at every level.

You are able to operate in a small interdependent team in the heart of the campaigning community where relationships based on trust.

Person Specification

We're committed to creating an inclusive culture where everyone can reach their full potential. We welcome applications from people in underrepresented groups. To ensure that everyone can apply and be part of our recruitment processes, where needed we will make reasonable adjustments to accommodate our candidates.

Please read more here about our commitment to solidarity, equality, diversity and inclusion on our website. 

Experience. We’re interested in experience that’s both job-related or gained through other areas of your life

Essential

• A minimum of 2 years’ experience in a similar role, ideally within the charity sector.

• Extremely organised, with high levels of accuracy and attention to detail demonstrated by excellent record keeping and information management skills.

• Excellent written, interpersonal and communication skills

• Excellent project management skills, with the ability to manage your own workload effectively, maintain flexibility and take the initiative when required.

• Good financial literacy, with a working knowledge of budgets and finance systems.

• Experience of supporting charity Boards and working with trustees, preparing papers, accurate minute taking, overseeing action logs and responding to enquiries. And a working knowledge of charity governance requirements and reporting.

• Experience of leading recruitment processes including creating job packs, promotion, shortlisting and communications to applicants throughout the cycle.

• Experience of drafting, reviewing and implementing organisational HR policy and procedures (HR expertise is provided by an external provider) and working with HR systems (we use Breathe HR)

• Basic training in risk management with experience of writing and implementing risk assessments.

• Good understanding of organisational health and safety requirements, including safeguarding and the knowledge and confidence of how to seek further advice and information when required.

• Experience of negotiating with and supervising third-party suppliers and contracts.

• Excellent IT skills with ability to use Microsoft Office to a high level and support others to do so.

• Experience of general administrative support including logistics, travel and events.

• Experience in CRM database management, preferably Salesforce, and a proven ability to handle and analyse data, and produce reports.

• A commitment to SMK’s mission, values and strategic objectives outlined in our strategy Change is Possible.

Desirable

• Background and/or interest in campaigning and social change
• Experience of accountancy software, preferably Quickbooks
• Experience of working in a small hybrid organisation

Sue Ryder supports people at the most difficult times of their lives

Are you an experienced fundraising compliance professional with a proven track record in developing and implementing strategic plans, along with creating supporting policies, processes, and training programs?

The Role
Reporting to the Head of Commercial Support and Governance, the role works alongside the Fundraising Supporter Services and Standards Manager, Retail Operations Manager and Retail Support & Projects Manager.
The Commercial Directorate incorporates Fundraising and Retail Operations alongside other Commercial activities such as the International Learning Academy at Sue Ryder. The role will focus predominantly on fundraising operations compliance and provide leadership and assurance guidance for other commercial operations.

You will lead the development and implementation of a compliance framework across all fundraising operations at Sue Ryder which includes, maintaining awareness of external legal and regulatory requirements, engaging stakeholders to review and update policies, work with subject matter experts to create compliance processes and training.
You will also build and maintain reporting and other mechanisms which clearly identify where assurance is available or where not, providing leaders with data to focus on improving compliance.

Key Responsibilities:

• Develop and implement the compliance framework, which includes creating an audit and assurance program for Fundraising, leading on audits where applicable.
• Review and update all compliance policies and procedures, recommending and gaining agreement with subject matter experts for appropriate review periods.
• Ensure adequate training resources are available for compliance related matters and ensure regular reporting to monitor compliance and inform managers.
• Collaborate with stakeholders, including the Junior Data Protection Officer, to update data protection processes. Regularly review consent statements ensuring these are appropriate and standardised, managing third-party consent documentation.
• Review, advise and agree sign off with subject matter experts on fundraising materials sent out across Sue Ryder.

Essential Criteria:

• Expert knowledge of the CAP code, General Data Protection Regulation, Privacy and Electronic Communications Regulations (PECR), Code of Fundraising Practice and other charity requirements set by the ICO, the Fundraising Regulator, Gambling Commission’s Licence Conditions and Code of Practice and HMRC Gift Aid Standards.
• Proven experience of creating and reviewing policies and guidance in a fundraising or retail environment.
• Experienced in implementing reporting mechanisms (SLA/KPIs) using multiple data sources and systems and internal and external audit processes and risk management.
• Understand and have experience of project management processes.
• Excellent teamwork, emotional intelligence, and leadership skills.
• Capable of managing competing priorities to meet business need, balancing risk and commercial benefit
• Able to manage time, plans, projects, and tasks effectively.

Desirable Criteria

• Able to develop a network of relationships across the organisation to deliver objectives as a skilled negotiator able to influence and motivate others
• Proficient with various computer and communication software relating to fundraising, retail and/or learning and development environments.

Competitive Benefits Package

• 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
• Company pension scheme
• Staff discount with thousands of retailers
• Refer a Friend scheme - £250 payment
• Enhanced maternity, paternity and adoption pay
• Enhanced sick pay
• Electric Vehicle Scheme
• Healthcare Cash plan, to claim back costs of routine healthcare
• Death in Service benefit
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.
• Access to Employee support programme
• and lots more. Please visit our careers website for the full list.

Closing date: 11th Aug
Interviewing on a rolling basis - virtual interview plus a online skills test

**We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications.

If you want more than just a job, we want you.
Join the team and be there when it matters.

Our commitment to equity, diversity and inclusion

At Sue Ryder, we recognise that a diverse workforce allows us to provide the best care and support. We are committed to encouraging equity, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio-economic backgrounds, and those living with disabilities.

As a Disability Confident Committed employer, we’re proud to support the ‘Offer an Interview’ scheme. This means we will offer an interview to all disabled applicants who best meet the minimum essential criteria for the role.

We use inclusive recruitment practices including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.

Once in post you’ll have access to staff and volunteer networks for LGBTQ+ colleagues, ethnic diversity and equity, people with disabilities, and women and non-binary individuals, plus an Inclusion Passport to record and carry your workplace adjustments.

Join us in creating a culture where everyone feels respected, valued, and able to thrive.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Operations Manager - Responsive Repairs (Stratford): £65,000 per annum

Goodman Masson delighted to be partnering with Local Space, an ambitious and values-driven housing association, to recruit an exceptional Operations Manager – Responsive Repairs. This is a fantastic opportunity to join an organisation that is genuinely making a difference by providing safe, high-quality homes for people experiencing homelessness across London and Essex.

Reporting directly to the Head of Asset Delivery, this is a pivotal leadership role with responsibility for shaping and driving the delivery of responsive repairs across a diverse housing portfolio. You'll lead the operational performance of Responsive Repairs, Voids, Legal Disrepair & Insurance, and Healthy Homes, ensuring services are efficient, compliant, customer-focused and deliver outstanding outcomes for residents.

This is far more than a traditional repairs management role. You'll have the opportunity to influence strategy, lead service transformation, and play a key role in ensuring the organisation remains at the forefront of regulatory compliance, particularly around damp and mould management and Awaab's Law. Working closely with senior leadership, you'll provide assurance to the Executive Team and Board while driving continuous improvement, operational excellence and value for money.

Leading a team of experienced Contracts Surveyors and Asset Delivery Officers, you'll oversee contractor performance, manage significant operational budgets, mitigate legal disrepair and insurance risks, and use data and performance insight to enhance service delivery. You'll also champion an exceptional customer experience, ensuring residents receive a responsive, high-quality repairs service that helps them feel safe and secure in their homes.

This role would suit an experienced operational leader from a housing association, local authority or wider social housing environment who has a strong background in responsive repairs, contract management and service improvement. You'll be someone who enjoys leading high-performing teams, thrives on driving change and is passionate about delivering services that genuinely improve people's lives.

Local Space is entering an exciting period of growth and transformation, underpinned by a strong social purpose and an ambitious corporate strategy. Their culture is built around collaboration, accountability and continuous improvement, making this an outstanding opportunity for someone looking to step into a highly influential leadership role where they can make a tangible impact on both residents and the wider organisation.

If you're looking for a role that combines operational leadership, strategic influence and genuine social purpose, or know someone who is, I'd love to speak with you. 

Get in touch:[email protected]

SCHEME MANAGER

Are you looking for a varied, people-focused administration role?

Do you want to make a real difference to a resident community?

• Hours: Full time 
• Salary: Up to £35,000 depending on experience
• Location: Southwark 

We have an excellent opportunity for someone who enjoys a hands-on, people-focused role combining administration, customer care with community support.

The Trust Partnership provides management services to Almshouse charities, supporting residents and ensuring high-quality administration and community management. They are now seeking a dedicated and proactive Scheme Manager to oversee the day-to-day operations of a site in Southwark.

About you:

• Experience in administration, customer service, estate/housing or property management
• Strong organisational and IT skills
• Confident communication skills with a professional approachable manner
• Able to work independently and manage a varied workload
• Calm, practical and resident-focused approach

About the role:

• Manage daily site operations and contractors
• Support resident wellbeing and maintain positive communication
• Ensure safety, security and high site standards
• Maintain records and support compliance and allocations

This is a varied and rewarding role where you will be responsible for ensuring the smooth running of the site, maintaining high standards of administration, customer service, and supporting resident wellbeing. You will have excellent communication skills and the ability to prioritise workload and meet deadlines.

This role is subject to a DBS check.

If you feel you have the skills and experience to be successful in this role then please submit your CV and a supporting statement via the Charisma Charity Recruitment website.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status or other category protected by law. 

Please see the job description and person specification for full details. For an informal and confidential discussion about the role, please contact Sandra Smith, Senior Consultant at Charisma Charity Recruitment.

Closing date for applications: 2nd September 2026

Interview date: potentially w/c 17th August 

Applications are being reviewed on receipt and interviews will be conducted on a rolling basis, so please apply without delay to avoid disappointment.

What You'll Do

As Senior Remediation Operations Manager, you’ll lead Peabody’s customer facing fire remediation function and its communications with residents and leaseholders, owning the strategy, standards and outcomes for every household affected by remediation works. 

This role is accountable for delivery of the Code of Practice for the Remediation of Residential Buildings across all buildings in the programme and for meeting the leaseholder and resident engagement requirements of Homes England Cladding Safety Scheme grant funding. The successful candidate will be leading two Customer Fire Safety Operations Managers and a wider team of 17. They will set direction, assure quality and evidence compliance at senior leadership, funder and regulator level.

What You'll Do

• Set the strategic direction for resident engagement and communication across Peabody's Fire Remediation Programme.
• Own delivery of the Code of Practice for the Remediation of Residential Buildings, ensuring compliance is evidenced across all buildings in the programme.
• Lead delivery of resident and leaseholder engagement requirements within Homes England Cladding Safety Scheme and Building Safety Fund grant agreements.
• Co-create and implement a resident engagement programme that delivers meaningful communication, support and involvement for affected residents.
• Act as the senior lead for resident engagement with Homes England, supporting funder reviews, compliance audits and evidence requests.
• Oversee resident meetings, outreach activities, newsletters, customer communications and support services across remediation schemes.
• Lead compliance with leasehold legislation, Building Safety Act 2022 protections, tribunal processes and statutory consultation requirements.
• Drive project management, reporting, risk management and performance monitoring across the resident engagement workstream.
• Build strong partnerships with Housing Operations, Legal Services, Communications, Asset Management, local authorities and external stakeholders.
• Provide trusted advice and deputise for the Head of Resident Engagement and Compliance at programme boards, executive meetings and stakeholder forums.
• Ensure programme decisions reflect customer feedback, resident insight and Peabody's commitment to putting residents first.

What You'll Need

• Significant experience leading customer-facing teams within housing, building safety, remediation or major works programmes, including leadership of managers.
• Extensive knowledge of the Building Safety Act 2022, Fire Safety Act 2021, remediation legislation and Homes England funding requirements.
• Proven experience managing grant compliance, evidence submissions, performance reporting and regulatory scrutiny.
• Strong expertise in leasehold management, statutory consultation processes, tribunals and leaseholder protections.
• Excellent project management skills, with experience delivering complex programmes involving multiple stakeholders and competing priorities.
• A track record of developing high performing teams and creating a culture of accountability, collaboration and continuous improvement.
• Exceptional communication and stakeholder management skills, with the credibility to engage confidently with senior leaders, funders, regulators and residents.
• Strong analytical and reporting capability, with experience presenting performance data, risks and recommendations to senior audiences.
• Financial and commercial awareness, including budget management, contract oversight and value-for-money delivery.
• A genuine passion for customer service and resident engagement, with a commitment to ensuring customer voice informs decision-making.

What We Offer

• Up to 30 days’ annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution
• Professional development and opportunities to broaden your experience

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

Please read before applying

Peabody does not provide sponsorship as a licensed UK employer.

Appointment to this role is subject to a satisfactory Basic DBS check.

This advert will close on 12th August. However, we reserve the right to close this advert early if we receive a high volume of suitable applications.

Our Interview Process

Our fair, inclusive and transparent recruitment process includes an in-person Interview. This will be held at our Westminster Bridge Road office on week commencing 17th August 2026.

If you have any questions about this role, please email Talent Specialist, Ryan Loasby

Looking for a varied, hands-on role where you can shape both IT and operations?

Want to work for a charity consistenly recognised as one of the best charities to work for in the UK?

Job role: IT & Operations Manager
Location: Surrey, South East England (onsite)
Hours: 35 hours, Monday–Friday
Salary: Up to £43,000 + excellent benefits
Contract: Permanent

This is a great opportunity to join a purpose-driven organisation where your work will have real impact. You will play a key role in improving systems, supporting day-to-day operations, and driving efficiency across the organisation.

We’re partnering with a well-established, purpose-led charity recognised as a Top 10 Charity and Best Companies Top 50 employer. They’re looking for an Operations Manager with a strong IT focus to take ownership of a broad, business-critical remit.

The role:
 
This is a broad and varied role with a strong IT focus (c.70%), alongside responsibility for facilities, contracts, suppliers and fleet. It would suit someone who enjoys a practical, fast-paced role with real ownership and variety.


Key responsibilities

• Lead IT operations alongside the external MSP, including service levels, escalations and performance management
• Provide hands-on support across a Microsoft environment, including user access, onboarding/offboarding and device management
• Oversee contracts, suppliers, renewals and cost control across operational services
• Support the running of 8 offices and properties, including leases, maintenance, security and office moves, working closely with external third parties
• Manage a fleet of 80 vehicles, including compliance, renewals and line management of the Fleet Administrator  
• Support key business projects including systems replacement, office moves and fleet renewal

About you

• IT Management experience in a similar roles within charity, education or the public sector
• Strong hands-on IT experience, ideally within a Microsoft 365 environment
• Experience managing or working with an MSP and holding them to account on service delivery
• Confident managing suppliers, contracts and budgets
• Strong Excel and numerical skills
• Organised, proactive and comfortable juggling a varied workload
• Able to balance technical IT work with broader operational responsibilities

 
This role is ideal for someone who enjoys variety, autonomy, and being hands-on while working in an organisation where your contribution has real purpose.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

At The Baked Bean Charity, we believe everyone deserves the opportunity to thrive. Every day, we support adults and young people with learning disabilities through creative, educational and wellbeing services that build confidence, develop independence and create genuine opportunities for people to reach their full potential.

We're looking for an exceptional organiser, problem solver and people person to join us as our Deputy Service Lead.

This is a varied and rewarding role at the heart of our organisation. Working closely with our Service Lead and Operations Manager, you'll help ensure our services run smoothly, our teams are supported, and every student receives an outstanding experience from their very first enquiry through to becoming part of our community.

No two days are the same. One day you might be welcoming a new student and supporting their transition into services, the next you'll be leading our transport team, improving an internal process, coordinating recruitment, or helping implement new systems that make life easier for colleagues and better for the people we support.

What you'll be doing

You'll take ownership of several key areas that keep our charity running successfully, including:

• Leading and supporting our transport team to deliver a safe, reliable and person-centred service.
• Coordinating referrals, admissions and onboarding, ensuring every new student receives a warm, organised and individualised introduction to Baked Beans.
• Managing recruitment administration, onboarding, DBS checks and key HR processes to provide an excellent experience for new and existing colleagues.
• Maintaining high standards of quality, compliance and governance through effective systems, documentation and record keeping.
• Helping improve the way we work by developing new processes, supporting service improvements and finding practical solutions to everyday challenges.
• Supporting in incident response and reporting including being a Designated Safeguarding Lead
• Working closely with colleagues, families and professionals to ensure our services remain organised, responsive and centred around the needs of our students.

About you

We're looking for someone who enjoys taking ownership, thrives in a busy environment and genuinely loves making things happen.

You'll be someone who:

• Is highly organised and naturally keeps lots of moving parts on track.
• Enjoys improving systems and finding better ways of working.
• Builds positive relationships with ease and communicates confidently with a wide range of people.
• Can balance attention to detail with seeing the bigger picture.
• Is calm under pressure, practical in approach and diligent in follow up
• Able to maintain high levels of confidentiality – discrete and professional, with previous experience of supporting HR administration (whilst a formal qualification is not essential)
• Shares our commitment to inclusion, dignity and providing outstanding support for people with learning disabilities.

Why join us?

This is an opportunity to be part of a charity that is ambitious, creative and constantly evolving. You'll have the chance to shape the way our services operate, providing a supportive backbone to our everyday operations, and working alongside a passionate team who genuinely care about making a difference.

If you're looking for a role where you'll have real responsibility, plenty of variety and the opportunity to see the impact of your work every day, we'd love to hear from you.

Alongside a rewarding role, we provide a range of benefits to support your wellbeing and work-life balance. These include enhanced annual leave, access to an Employee Assistance Programme, and a staff benefits platform with discounts on shopping and everyday costs. We also embrace a casual dress code to help you feel comfortable at work.

Ready to apply?

If you're exceptionally organised, enjoy working with people, and improving processes we’d love to hear more about how you could play a key role in changing people’s lives with a role at the Baked Bean Charity.

Please note we will review all applications as they are received, and begin contacting candidates for interview throughout that process. Interviews will however be scheduled to take place during the week commencing the 24th August 2026.

Preferred start date: September 2026.

Vital Strategies is a global public health organization. Our programs strengthen public health systems and address the world’s leading causes of illness, injury, and death. We currently work in more than 80 countries, supporting data-driven decision-making in government, advancing evidence-based public health policies, and mounting strategic communication campaigns. Vital Strategies’ priorities are driven by the greatest potential to improve and save lives. They include noncommunicable disease prevention, tobacco control, road safety, food policy, environmental health, and data for health. Our programs are concentrated in low- and middle-income countries and cities in Africa, Latin America, Asia and the Pacific. Please visit our website to find out more about our work.

We believe our programs are strengthened when they are developed and supported by people with diverse life experiences whose understanding of social and cultural issues can help make our work and workforce more inclusive. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, color, religion or creed, gender, national origin, ancestry, actual or perceived age, physical or mental disability, veteran or military status, marital status, sexual orientation or any other basis protected by local, state, or federal laws. As such, our commitment is to promote equal employment opportunities (EEO) for those seeking employment.

Job Purpose:

Vital Strategies has experienced significant growth in both its programs and global footprint in recent years. As the organization continues to expand, it is essential that our people practices remain legally compliant, operationally effective, culturally responsive, and forward-thinking to support an increasingly diverse and distributed workforce.

We are seeking an experienced Global HR leader who will continue to build on our efforts to strengthen global HR operations and compliance. This is an exciting opportunity for a collaborative, culturally agile leader who is passionate about operational excellence, continuous improvement, and making a meaningful global impact. 

The Director, Global HR Operations and Compliance is a critical leadership role within the Human Resources function, responsible for advancing HR operational excellence, strengthening global compliance, and supporting the continued evolution of our people practices. With seven global offices and Employer of Record (EOR) arrangements in thirteen countries, this position provides strategic leadership and oversight for Vital's global HR operations, compliance framework, and employee services, ensuring consistent, efficient, and legally compliant HR practices across all locations.

The Director will lead the development and implementation of inclusive policies, procedures, and best practices; provide guidance on global employment actions and employee relations matters; support workforce expansion into new countries; and oversee global compensation, benefits, and HR governance programs. This role is responsible for identifying and mitigating employment-related risks while ensuring a positive employee experience and operational consistency across diverse jurisdictions.

Reporting to the Vice President, Global HR, the Director partners closely with organizational leaders, HR colleagues, legal counsel, country offices, and external partners to strengthen HR infrastructure, optimize systems and processes, and enhance the organization's ability to manage a global workforce effectively. Success in this role requires deep global HR expertise, strong judgment, cultural sensitivity, and the ability to lead change while balancing organizational standards with local legal, cultural, and operational requirements.

This job opportunity may be based in the UK, Switzerland, or Kenya. Vital Strategies will offer a competitive salary based on local market benchmarking. Additional locations in Europe and Africa where Vital Strategies is operational may be considered. The applicable salary ranges for the hiring locations are:

• UK: £110,000- £120,000
• Switzerland: CHF 120,000 to 140,000
• Kenya: KES 14,000,000- 18,500,000 KES

Duties & Responsibilities:

Global HR Operations - 

· Maintain a high-quality global HR operations function, including standardized policies where legally appropriate, standardized processes, technology, systems, tools, forms, and guidelines that are accessible, well understood, and consistently utilized across all offices.

· Balance global organizational standards and compliance requirements with the operational, cultural, and legal realities of individual country offices, ensuring an appropriate and practical approach across diverse environments.

· Build trusted relationships with global office leadership, HR and Country Directors, to encourage transparency, collaboration, and timely sharing of HR-related information necessary for effective operations, risk management, and compliance.

· Partner with, support, and advise global HR team members and Country Directors on HR operational matters; while supporting local HR partners in assuming HR functions locally as appropriate for each office.

· Lead global HR due diligence (terms and conditions of employment, infrastructure and documentation) and manage the maintenance of international office employee handbooks and guides for EOR-hired staff.

· Partner with leadership, programs, and operation teams in opening offices or establishing EORs; as well as closing offices or programs.

· Ensure compliance with regulatory reporting requirements, maintenance of required documentation, and timely responses to HR audits and coordinate with the risk management committee.

· In partnership with local HR teams, lead annual global employee benefits renewals, including plan design, vendor coordination, and budget management.

· Oversee global compensation programs, including salary benchmarking, pay review processes, compensation guidance, and manager training.

· Work with Talent Acquisition, Grants & Contracts and Global Finance to coordinate the annual and reforecast workforce budget.

· Oversee the establishment of EORs and the ongoing vendor/employee/manager relationships.

· Ensure the global HR team is trained in the core HR operational areas, as well as any Vital HR specific procedures and practices.

· Ensure that HR policies, procedures, and compliance documents are accessible to all staff via the organizational intranet “Vital Pulse”.

· Collaborate with HR team to implement, analyze, and maintain operational metrics and people data to inform decision-making and strengthen organizational effectiveness.

· Serve as a key HRIS company administrator and partner to global HR teams, leveraging technology to improve HR operations, reporting, compliance and data integrity.

· Partner with HR and operational leaders to ensure HRIS data accuracy globally, establish effective governance processes, and support local teams in maintaining timely and accurate employee records.

Compliance - 

· In collaboration with Legal and VP HR, ensure that HR processes, policies, recordkeeping, and forms are in compliance with regulations, country and local labor laws, and donor guidelines.

· Oversee policy, process and procedure documentation to ensure consistency, accessibility, and compliance across the organization.

· Conduct spot checks to employee files to ensure audit readiness and compliance; and provide training to HR team members responsible for maintaining documentation.

· Ensure compliance with the Vital global data retention policy for employee data and HR documentation.

· Identify and proactively mitigate HR operational and compliance risks through strong controls, monitoring, documentation practices, and partnership with local offices.

Employee Services - 

· Coordinate the development and maintenance of HR programs and tools, including policies and procedures, SOPs, manuals, management guidelines, and other HR infrastructure to support business units, proposals, and projects.

· Ensure all offices and employees hired through EOR arrangements have access to an HR Help Desk or equivalent support structure with timely communication, responsiveness, and follow-up.

· In consultation with the VP HR and General Counsel, and in coordination with HRBPs, manage complex employee relations matters in a balanced, fair, and objective manner using appropriate counseling, investigative, intervention, and mediation techniques.

· Serve as an internal consultant and facilitator to managers and employees in resolving employment and performance-related issues in collaboration with HR business partners as appropriate.

· In collaboration with the Director of Talent Management and HR Country Teams, ensure timely delivery of training to managers on HR operations, policies, systems, and practices; and support clear communication of Vital HR business practices to employees globally.

· Foster a service-oriented HR culture that emphasizes responsiveness, partnership, trust, consistency, and practical problem-solving across all global offices.

Qualifications:

Education - 

· Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field required.

· Professional HR certification such as SHRM-SCP, SPHR, CIPD, or equivalent international HR certification preferred.

Skills & Abilities - 

· Strong knowledge of global HR operations, employment practices, compliance requirements, and HR infrastructure across multiple countries and regions.

· Demonstrated ability to balance global organizational standards with local legal, cultural, and operational needs in diverse international environments.

· Strong relationship-building, influencing, and partnership skills, with the ability to establish trust and credibility across global offices and with leaders at all levels.

· High degree of diplomacy, cultural sensitivity, discretion, and sound judgment when managing complex and sensitive employee and organizational matters.

· Ability to proactively gather, assess, and synthesize information from multiple stakeholders and environments to identify operational or compliance risks and support informed decision-making.

· Strong project management and organizational skills, with the ability to manage multiple priorities and initiatives simultaneously in a fast-paced global environment.

· Excellent verbal, written communication, and active listening skills, including the ability to communicate complex HR concepts clearly and effectively to diverse audiences.

· Strong analytical and problem-solving skills with the ability to use people data and metrics to drive operational improvements and business decisions.

· Service-oriented leadership approach with a focus on collaboration, responsiveness, practical solutions, and continuous improvement.

· Strong facilitation, training, and coaching skills for managers, HR teams, and employees.

· High level of integrity and ability to manage confidential information with professionalism and discretion.

· Strong technology proficiency and ability to leverage HR systems and tools to improve operational effectiveness, reporting, workforce analytics, compliance, and employee experience.

· Fluency in English required.

· Knowledge of global HR operational best practices and employment lifecycle processes.

· Knowledge of compensation, benefits, employee relations, performance management, and policy administration practices.

· Understanding of change management principles and organizational effectiveness practices in global organizations.

Experience Required:

· Minimum of 15 years of progressive human resources experience, including significant experience in global HR operations, compliance, and employee services.

· Demonstrated experience supporting a complex, multi-country or global organization, preferably within the nonprofit, international development, public health, or mission-driven sector.

· Experience partnering with global offices and navigating varying labor laws, cultural norms, and operational practices across regions.

· Proven experience developing and implementing global HR policies, procedures, systems, and operational processes.

· Experience managing HR compliance, audits, employee documentation, and data governance in international environments.

· Experience overseeing compensation and benefits administration across multiple countries and/or employer-of-record (EOR) arrangements.

· Demonstrated experience managing complex employee relations matters and conducting or supporting investigations in collaboration with legal counsel and HR business partners.

· Experience leading or supporting HRIS optimization, system configuration, reporting, and data integrity initiatives; experience with UKG strongly preferred.

· Experience using HR metrics and workforce data to support operational planning and organizational decision-making.

Working Conditions and Physical Requirements:

· The position may involve up to 10% travel to various international locations, depending on organizational needs

· Ability/willingness to work across multiple time zones