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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CAHN is looking for a creative, proactive and passionate Communications & Campaigns Officer to raise the profile of our work, engage audiences and deliver campaigns that amplify the voices of Black Caribbean and African communities.
You will create compelling content across digital and traditional channels, support campaigns, social media, website and newsletter activity, and contribute to communications for CAHN’s programmes and events.
Working with colleagues, communities and partners, you will turn stories and insight into content and campaigns that inform, engage and inspire action.
We are looking for an excellent storyteller with strong writing skills, digital confidence, creativity and the ability to manage multiple priorities and deadlines.
If you are passionate about communications, campaigns and social impact, join CAHN and help turn stories into change
Mind in Brighton and Hove empowers and supports people who have experience of mental health issues in Brighton and Hove and West Sussex. Our Advocacy Services take action to help people say what they want, secure their rights, represent their interests, and obtain services they need.
We are seeking to appoint an Independent Mental Health Advocate (IMHA) in West Sussex. The role will be based at Langley Green Hospital in Crawley, with regular travel to other acute and forensic wards in West Sussex, such as Meadowfield, Priory and St Magnus. Occasional visits to Brighton head office for meetings and training.
This role involves providing Independent Mental Health Advocacy, working within the framework of the Mental Health Act 1983 to support people to understand their rights under the Act and participate in decisions about their care and treatment across the area of West Sussex. The post requires an understanding of advocacy, experience of managing a client case load, excellent communication skills and the ability to establish and maintain effective working relationships with a range of professionals, whilst retaining independence.
Hours: Part-time, 28 hours per week.
In return, we offer a range of benefits including full induction, nationally accredited advocacy qualification and 29 days’ leave (pro rata) per year excluding bank holidays, 3% pension contribution and access to a 24-hour Employee Assistance Programme.
All successful applicants are subject to Disclosure and Barring Service (DBS) clearance
Full job details and an application pack can be found on our website.
Closing date: 9am on Monday 14th September 2026.
Interviews will take place on Tuesday 22nd September 2026 in central Brighton.
Alternative interview dates may be possible if required.
We are committed to equal opportunities, and we value diversity in our workforce and aim to recruit a workforce that reflects the communities we serve. We encourage applications from everyone irrespective of age, disability (including experience of living with mental health issues), gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.
Locations: Reading, Wokingham & West Berkshire
About the role
Working as part of a regional team, you’ll champion Parkinson’s UK in your local community by building and sustaining relationships with a diverse network of health and social care professionals, clinics, and community groups.
You’ll provide a personalised service that empowers people affected by Parkinson's, their families, and carers, to live fulfilling lives and become their own advocates in health and life wherever possible. You’ll manage a complex caseload of multiple clients simultaneously, expertly balancing needs-led support with immediate priorities like crisis intervention and end-to-end safeguarding in partnership with local services.
What you'll do
Provide in-depth, person-centred information, guidance, and emotional and advocacy support to empower clients with health, social care, and welfare issues
Assist clients to identify needs against benefit criteria, navigate complex processes, and provide practical support via a range of channels, including home visits and community settings
Respond to enquiries through a range of channels and areas based on service need, managing an active client caseload while keeping accurate, up-to-date online client records in line with practice guidelines
Recognise and respond to potential safeguarding situations using established procedures
Answer client enquiries professionally using a jargon-free approach and within established timescales
What you'll bring
Background and/or experience of providing health and social care information through a range of channels
Well-developed communication skills including active listening and questioning
Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care
Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar
Live in the area specified by the role with the ability to travel and work flexibly without reliance on public transport
Please apply by sending us your CV and a detailed cover letter explaining how you meet the criteria in the "What you'll bring" section of the job description on our website.
Interviews for this role will be held online on 24 September 2026. Successful candidates will be invited to attend an in-person interview on 29 September 2026 in our London office.
We exist to make every day better, for everybody living with Parkinson’s. Right now.
Salary: £42,029
Contract: Permanent / Full-time
Location: London – Hybrid working
Closing date: 7th September
Benefits: Generous employer pension contribution of up to 5%, 28 days annual leave (plus bank holidays) increasing with service, enhanced maternity leave
We are delighted to be looking for a Prospect Research Manager to join the amazing team at Pancreatic Cancer UK in this newly created role, a great opportunity to build and develop the prospect research function at Pancreatic Cancer UK and leave your mark. Working at the heart of the Philanthropy & Partnerships team, you'll establish systems, processes and best practice that will help drive sustainable income growth and strengthen engagement with high-value supporters for years to come.
You will also lead on prospect identification, due diligence and insight gathering, providing high-quality research and intelligence that informs fundraising strategy and supports engagement with high-value prospects. This will see you produce tailored briefings and reports for senior stakeholders, including the CEO and Director of Income & Engagement, while helping to establish best practice in prospect research across the organisation.
To be successful as the role of Prospect Research Manager you will need:
If you would like to discuss this role with us please contact us and quote the reference 3006JP
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity on our website.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a compassionate and motivated Community Connector to join our GP Integrated Mental Health Service and Mental Health Integrated Community Service in Surrey Heath.
This is an exciting opportunity to work at the heart of local communities, supporting people with their mental health and wellbeing by helping them access the right support at the right time. Working alongside GPs, mental health practitioners, partner agencies and community organisations, you will provide timely assessments, brief psychosocial interventions and practical support that helps people build on their strengths, overcome barriers and connect with services, activities and networks that promote independence and recovery.
As part of Catalyst Support, you will be joining a Surrey charity committed to supporting wellness together through kindness, integrity and commitment. We are looking for someone who is confident working with people experiencing mental health challenges, able to build positive relationships with professionals and community partners, and passionate about making support more accessible, joined-up and person-centred.
Location: Surrey Heath
Salary: £30,280
Hours: 35 hours across Monday to Friday
Contract type: Permanent
Key responsibilities:
To work jointly with the Mental Health Practitioner in conducting assessments, including risk assessment, and to work with patients to support them in identifying their socially determined needs and goals, provide self-management tools and facilitate the development of personal support plans
About the organisation
Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.
About you
Essential:
Desirable
Benefits
Safeguarding & Checks
Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.
We welcome requests for reasonable adjustments at any stage of the process.
Please note that we may close this vacancy early if we receive a high volume of suitable applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to help lift some of the most vulnerable in our communities out of poverty? Do you want work with a small, compassionate, dynamic charity, and help change lives? If so, we would love to talk to you.
This is a crucial role to support our Advice Services team. They are the gatekeepers of our work, being the first point of contact for our clients, most of whom will be struggling and may be both emotionally and physically vulnerable. You may be the first person many of our clients will have spoken to about their issues and being able to put them at ease in a professional, yet warm and friendly manner is incredibly important. You will get to make the first impression of Crosslight and help build trust and engagement from the very start.
The role is varied but will involve handling new client enquiries in person and on the phone, understanding their situations, assessing their needs, booking and coordinating appointments, providing information, and acting as an advocate for the work we do.
About Crosslight
Crosslight works to lift people out of poverty and help them build a better future. We long for our communities to flourish and for no one to be left behind, and our vision for our staff and volunteers is more than just a job, it is an opportunity to make a difference.
Crosslight was born out of the ministry of the local church and retains a strong Christian ethos which informs and underpins the values by which we operate. Our calling is to work in partnership with local churches and community organisations to serve anyone in need, irrespective of their race, gender, religion, sexuality or any other characteristics. Together with our partners, we strive to effect lasting change and increase the capacity of our clients to realise their full potential.
We are of our community and for our community – we are ‘all together’, and we would love for you to join us.
“Working for Crosslight has been life changing for me. I love the people that I work with and the supportive environment that has been created – everyone really looks out for each other. Crosslight really cares about their clients and treats everyone as an individual. It is hugely rewarding.” Sarah, staff member
About the role
Visit our website for details of how to apply.
The client requests no contact from agencies or media sales.
Job Title: Recovery in Community Peer Support Worker
Accountable to: Head of Community
Reporting to: Recovery in Community Team Coordinator
Location: Hybrid including Inpatient psychiatric settings across Greater Manchester, community settings, home or office working (central Manchester), occasional travel outside of Greater Manchester
Salary: £14,945.40 pro rata (FTE £24,909)
Hours: 21 hours per week
Contract: Permanent
Role Context
Recovery in Community is a collaborative initiative delivered in partnership between Gaddum and Manchester Mind. The service supports people to leave inpatient mental health settings and return to their community with the support they need to recover and remain well.
As a team, we deliver psycho-social interventions, advocacy, housing and welfare rights advice, peer support to adults as well as tailored support to young people (those under the age of 25).All we do is underpinned by listening and ensuring people feel heard – because we know that when people are listened to, they recover. The team works with colleagues within the mental health, primary care, inpatient and community sectors.
Role Purpose
As a Peer Support Worker, you will have lived or living experience of receiving mental health care or treatment in hospital. Using your expertise gained through this experience, you will support peers in their mental health recovery who are ready to leave hospital or are already in the community. Receiving support from your colleagues, you’ll develop and manage your casework practice and hold a small case load.
You will walk alongside people to set achievable goals to ensure they get the support that they need, ultimately feeling connected to their communities – the right services and support network.
This role will work with a small but intensive caseload (max 12 cases for a full-time peer support worker) to focus on:
Main Duties and Responsibilities
All staff are expected to work within all Gaddum policies and procedures. This role is subject to a enhanced DBS check.
Our vision is for every individual and community we walk alongside to have equitable health, wealth and self.
The client requests no contact from agencies or media sales.
Salary: £45,000 - £50,000 per annum
Contract: Permanent, Full-time
Location: Hybrid, minimum 3 days/week in Paddington
Closing date: ASAP, applications reviewed on a rolling basis
Benefits: 27 days annual leave plus bank holidays, office closure between Christmas and New Year, Employee Assistance Programme, annual professional development budget
We are delighted to be working with a small but mighty children's charity to recruit a Head of Income Generation and Communications. This is a fantastic opportunity to join the organisation's senior leadership team and play a pivotal role in shaping its future growth and impact.
Reporting directly to the CEO, this role will lead the development and delivery of an integrated income generation and communications strategy. You will oversee a diverse fundraising portfolio including community and challenge events, corporate partnerships, major donors and supporter engagement, while also driving the charity's marketing, communications and brand activity.
This role would suit an ambitious fundraising leader who enjoys working across multiple income streams, thrives in a collaborative environment and is excited by the opportunity to make a genuine difference.
To be successful as the Head of Income Generation and Communications you will need:
If you would like to have an informal discussion, please get in touch and ask for Heather, quoting the reference 3091HB.
Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, and you can read more about our commitment to diversity on our website.
We take a relationship-led approach to recruitment in the charity sector and partner with you throughout the recruitment process.
If enough applications are received, the charity reserves the right to close the application period earlier than advertised.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Warwickshire & Solihull Community and Voluntary Action
is recruiting
Solihull VCFSE Community Integrator
37 hours per week
£32,960 per annum
Fixed term contract for 24 months
Hybrid - CAVA office/Home, with ability to travel across Solihull
Help Shape Healthier, Stronger Communities in Solihull
Are you passionate about bringing people together, amplifying community voices, and creating real change at a neighbourhood level?
CAVA is looking for an enthusiastic and proactive VCFSE Community Integrator to play a pivotal role in connecting the Voluntary, Community, Faith and Social Enterprise (VCFSE) sector with local health and wellbeing initiatives across Solihull.
This is an exciting opportunity to influence how services are designed and delivered, ensuring communities are at the heart of decision-making. You'll work alongside local partners, residents, volunteers and stakeholders to strengthen community engagement, tackle inequalities and support healthier neighbourhoods.
As our Community Integrator, you'll be the vital link between communities, the VCFSE sector and local health partners. Working as part of Solihull's National Neighbourhood Health Implementation Programme, you'll help ensure local voices are heard and community-led solutions are embedded into neighbourhood health planning.
You'll lead engagement and co-production activities, build strong partnerships, and help identify and respond to local priorities including:
· Health inequalities
· Frailty and healthy ageing
· Long-term conditions
· End-of-life care
· Emerging neighbourhood priorities
Competitive salary and benefits package.
If you think you fit the brief for this exciting role, download the Application Pack from our website
No CVs please.
No agencies please
CAVA is an equal opportunities employer -
‘Putting Equality, Diversity and Inclusion into Practice’
WCAVA is a Registered Charity no. 1123402 and a Company Limited by Guarantee no. 06531268
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Peer Support Worker to play a pivotal role in our Brent Cove Crisis Alternative service in Brent.
Sounds great, what will I be doing?
The main purpose of this role is to provide high-quality support and interventions to clients with mental health needs who require early intervention and prevention. The postholder will support clients throughout their time in the service, empowering them with the skills to cope independently, while working in line with organisational values, the ethos of recovery, and principles of co-production. Responsibilities include managing a caseload of clients, delivering group activities and programmes, and clearly communicating the aims, objectives, pathways, and service model to enable clients to fully participate in and co-produce their support. The role also involves helping service users engage effectively with community professionals, developing peer support networks and community-based approaches, monitoring the health, wellbeing, and safety of service users, and contributing to the core work of the service. Accurate and timely administration, referrals, assessments, and service reviews are required, alongside participation in supervision, appraisals, training, and team development activities. Flexibility, initiative, and a collaborative approach are essential to ensure effective service delivery and support for both clients and colleagues.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate will have lived experience of mental health care pathways, including emergency department attendance, acute admissions, and community mental health services, alongside a solid understanding of the issues affecting individuals with a range of mental health conditions. They will be able to communicate effectively and provide support with dignity and respect, forming and sustaining trusting relationships with service users, carers, peer support workers, and professionals. Strong listening and verbal communication skills are essential to engage appropriately with service users in crisis, colleagues, and external agencies, both in person and over the phone. Knowledge of recovery tools, local mental health and wellbeing support, and the ability to assess needs, risks, and aspirations to provide appropriate signposting are required. The candidate will demonstrate strong prioritisation, time management, and the ability to work dynamically under pressure. Proficiency in IT, including MS Word, Outlook, and internet functions, as well as good literacy and numeracy skills to produce clear written correspondence, is expected. They will have a sound understanding of safeguarding issues and the ability to address them appropriately, work effectively both independently and as part of a team, and support the induction of new peer staff and volunteers. Strong communication, partnership building, and interpersonal skills are essential.
This roles requires you to work between the hours of 2pm - 10pm , including weekends and bank holidays
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
General Manager
Abertillery
£45,000 per annum
Full Time
Permanent
Our client is a unique community charity which also operates as a non-profit business and social enterprise. The organisation has a proud heritage and an ambitious future. As we continue to develop our commercial offer, strengthen our financial sustainability and expand our community impact, we are seeking an experienced and dynamic General Manager to lead the next stage of our journey. This is an exciting opportunity to shape the future of a much-loved organisation, ensuring it remains a vibrant hub for the community and local economy.
The Role
Reporting to the Board of Trustees, you will provide overall operational leadership in all aspects of our Community and Commercial activities.
Working closely with staff, partners, tenants, funders and stakeholders, you will be responsible for delivering the organisation's strategy, driving income growth via both external fundraising and commercial streams and ensuring the long-term sustainability of this vital community asset.
You will lead the development of new business opportunities while maximising income from external funders to maintain our ambitious community projects. By expanding our events, venue hire, catering and partnerships you will ensure the Institute continues to provide outstanding experiences for service users, customers, visitors and community groups. Alongside commercial growth, you will oversee day-to-day operations, facilities, financial performance and team development. You will ensure the organisation aligns with its original charitable mission of serving the community, while operating efficiently, compliantly and in line with its charitable purpose.
The Person
We are looking for a commercially astute and inspirational leader with a successful track record of managing and growing organisations, services or venues. You will bring experience of business development,(within the private or voluntary sector) income generation and financial management, together with the ability to translate strategic priorities into practical actions and measurable results.
An excellent communicator and relationship builder, you will be confident working with Boards, stakeholders, partners and community organisations while leading and motivating a diverse team. You will combine strong commercial awareness with a genuine commitment to community impact and be comfortable operating in a pro-active environment where resourcefulness, resilience and initiative are essential.
This is an ideal opportunity for an ambitious leader who wants to make a lasting difference while delivering sustainable growth for one of Blaenau Gwent's most important community assets.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Manager
Location: London, Hybrid – 1 days a week in the office
Salary: £41,000 – £44,000 per annum
Reports to: Director of Fundraising
Term: Permanent
Aquilas is delighted to be partnering with a fantastic children’s charity to recruit a Community Fundraising Manager.
Reporting to the Director of Fundraising, the Community Fundraising Manager will be responsible for developing and delivering an ambitious community and events fundraising programme that generates sustainable income, builds long-term supporter relationships, and increases awareness of the charity’s fantastic work.
The role will lead the development of community fundraising, supporting and inspiring individuals, families, schools, volunteers, and local groups and companies to fundraise for the charity. In addition, you will manage a portfolio of challenge and special events, ensuring excellent supporter experiences and strong financial returns.
This is a relationship-driven role that requires a proactive and innovative Fundraising Manager with strong project management skills, experience of supporter-led fundraising, and the ability to build meaningful partnerships across diverse audiences.
The successful candidate will have previous experience in community fundraising, events fundraising, or a related supporter-led income stream. Excellent relationship-building and communication skills. Experience of managing and delivering successful fundraising events. Line management responsibility.
To Apply
To apply, please submit your CV demonstrating your community fundraising and events experience to recruiter button
(Applications will be reviewed as they are received, so early applications are strongly encouraged)
For further information about the role, or to arrange a confidential conversation, please contact:
Kieran McGorrian, Director – Fundraising Appointments, Aquilas
Aquilas are wholly committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We are truly invested in our candidates and being supportive and informative throughout the application journey
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
The Talent Set are delighted to partner with an amazing health charity on a fantastic Content Officer role. The successful candidate will be responsible for developing and managing engaging content that supports the organisation’s objectives, ensuring clear messaging across multiple platforms.
Key Responsibilities
Person Specification
What’s on Offer
Salary: £33,698
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
The Talent Set are delighted to partner with Arthritis UK on a fantastic Content Officer role. The successful candidate will be responsible for developing and managing engaging content that supports the organisation’s objectives, ensuring clear messaging across multiple platforms.
Key Responsibilities
Person Specification
What’s on Offer
Salary: £33,698
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job description
This is an exciting time to join Spires and play an integral part in delivering our new Croydon Day Centre, which we are delivering in partnership with Croydon Voluntary Action (CVA) and CAYSH, with the support of MHCLG’s Ending Homelessness in Communities Fund.
About us: Spires is a grassroots South London charity working with people impacted by homelessness to lead lives of greater stability. Our support workers provide non-judgemental and tailored advice and guidance to adults who are currently facing homelessness or are at risk. We support people to secure housing that is sustainable, suitable for their needs, so they leave homelessness behind for good.
Part 1: The Role
This role sits within our Housing and Homelessness (H&H) team. The post holder’s work will centre around three days a week at the Croydon Day Centre, with two days working in the community, which will include working from our refugee drop-in delivery in partnership with Croydon Refugee Day Centre (CRDC). The post holder will also work at our H&H services in Lambeth and Wandsworth on occasion, and colleagues from those services will also support the running of the Croydon Day Centre. The post holder will work from our Stockwell Office on Wednesdays.
Part 2: Key duties and responsibilities
Service Delivery & Support
· Welcome and engage service users in a non-judgemental, compassionate manner.
· Provide basic needs support such clothing, and access to a safe space.
· Offer advice, advocacy and signposting on housing, health services and other support agencies.
· Conduct assessments of need and develop personalised support plans.
Case Management
· Maintain accurate, confidential records of interactions and support plans.
· Liaise with housing teams, healthcare providers, social services, and other partners to coordinate support.
· Monitor individuals’ progress and update plans as required.
Centre Operations
· Assist with daily tasks such as setting up service areas, distributing supplies, and managing donations.
· Ensure safeguarding procedures and organisational policies are always followed.
Crisis Support
· Identify signs of crisis, risk, or safeguarding concerns and respond appropriately.
· Support individuals experiencing emotional distress, mental health issues or substance misuse challenges.
General
· Be proactive in reviewing and evaluating own performance, and in identifying and acting upon areas for improvement and development.
· Undertaking other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff, including session cover
· Attend and participate in staff and team meetings and other meetings as required
This job description covers the current range of duties and will be reviewed from time to time. It is Spires’ aim to reach agreement on changes, but if agreement is not possible, Spires reserves the right to change this job description.
Part 3: Person specification
Essential experience
· Working with vulnerable and socially excluded people, particularly people experiencing homelessness or insecure accommodation and associated culture – drugs, alcohol, violence, mental and physical ill-health.
· Managing a caseload, needs assessment, planned support, key working, goal setting and advocacy.
· Experience of challenging appropriately and maintaining clear and appropriate boundaries
· Networking and effectively liaising with specialist service providers or agencies to establish and/or improve access to services for clients
Desirable experience
· Working with volunteers
· Working in the charity sector and/or a day centre environment
Essential knowledge
· Sound understanding of the issues faced by homeless or vulnerably housed people and the difficulties they experience in accessing services that are fully responsive to their needs
· Good understanding of safeguarding practices in a social care and/or day centre environment
· Good understanding of confidentiality and working with sensitive information
· Working knowledge of health and social care services
Desirable knowledge
· A relevant NVQ2/3 or equivalent qualification in a relevant field.
Essential skills and personal qualities
· Excellent written and spoken communication skills
· Information and relationship management skills
· Ability to effectively manage time, work under pressure and balance competing priorities to meet deadlines
· IT skills, including Microsoft Word, Excel, PowerPoint, Outlook and databases
· Non-judgemental with the ability to empathise
Part 4: Summary of terms and conditions of service
Location: The postholder will be an employee of The Spires Centre. This post is based at
Elmfield House 5 Stockwell Mews SW9 9GX. However, the post holder will be working across Spires’ drop-ins in Lambeth, Wandsworth and Croydon.
Probation: This post is subject to a 6-month probationary period.
Notice: This post is subject to a four-week notice period.
Annual leave: The annual leave entitlement is 35 days per year pro rata, made up of eight bank and public holidays and 27 days annual leave. The 27 days annual leave is normally split between 24 ‘bookable’ days and three closure days that fall between Christmas and the New Year.
Pension: The Spires Centre will contribute 5% of annual salary for those who qualify for our group pension plan.
Other benefits: The Spires Centre will provide life and income protection insurance for those who qualify for our group plans.
Expenses: The role may require travel. Out-of-pocket expenses will be paid when incurred in accordance with our expenses policy.
Safeguarding: The postholder will adhere to The Spires Centre’s safeguarding policy for vulnerable adults. This post is also subject to a Disclosure and Barring Service check.
Spires is a south London based charity that has been supporting homeless and disadvantaged people for over 30 years.
The client requests no contact from agencies or media sales.