Policy communications manager jobs

£36,250 - £39,500 per year

Permanent, Full Time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

Help us make it easier for men affected by prostate cancer to access the support they need, when they need it most. In this new role, you’ll develop and grow new referral and signposting pathways into Prostate Cancer UK’s services, working with NHS clinicians, Trusts and partner organisations to ensure more men and their loved ones get the right support at the right time.

You’ll build strong relationships across healthcare, charities and local services, identifying opportunities to connect people with our support services and putting the right operational and governance arrangements in place to make these pathways successful and sustainable.

Working closely with colleagues across the organisation, you’ll test and improve innovative approaches, using data and insight to understand what works best. You’ll play a key role in shaping future service delivery, ensuring our support reaches more people who need it.

This is a fantastic opportunity for someone who enjoys partnership building, innovation and using evidence to create meaningful change for people affected by prostate cancer.

What we want from you

We’re looking for someone with experience working across the UK health system and a strong understanding of cancer care, patient pathways and the role these support services play in improving patient outcomes. You’ll need to be confident building trusted relationships with clinicians, NHS Trusts and partner organisations, and have the curiosity to spot opportunities and test new ideas turning them into meaningful solutions.

You’ll need to be data literate and comfortable using insight to measure impact, improve services and inform decision-making. An understanding of service improvement, health inequalities and the potential of technology to enhance service delivery will help you succeed in this role.

Most importantly, you’ll be a proactive collaborator who works well across teams, communicates with confidence and brings fresh thinking to challenges. Organised, self-motivated and able to manage competing priorities, you’ll be driven by making a difference and committed to creating an inclusive environment where everyone can thrive.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting the website via the apply button.

The closing date is Sunday 6th September 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 21st September 2026. We’re expecting the interviews for this role to be held online.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

What you will do as part of our team

• Providing a specialist advice and advocacy service to the homeless guests of our services, which include partner day centres and night shelters through the winter season.
• Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
• Attending appointments with guests occasionally when needed
• Referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary
• Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services.
• Attending meetings with the casework team, external service providers and partner organisations when required
• Collating statistics and outcome measurements of the casework service for both internal and external use
• Maintaining a wel-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g. GDPR)
• Managing a small casework budget
• Undertaking any other duties, as required by the charity

Person specification

Essential

• At least one year experience of working one-on-one and assessing the needs of homeless people or similar disadvantaged client groups
• Empathetic attitude to homeless and vulnerably housed people
• Up-to-date knowledge of the welfare issues and legislation affecting homeless people
• Knowledge of relevant support services available to homeless people, particularly in West London
• Confident approach to, and experience of, dealing with challenging behaviour
• Ability to maintain good relationships with colleagues and external service providers
• Highly organised with strong time-management skills
• Ability to keep clear and up-to-date case records
• Experience and competent in MS Office packages
• Ability to work independently and take the initiative to make important decisions
• Flexible and supportive team member with excellent communication skills
• Ability to adhere to and implement Health & Safety, HR and operational policies
• Understanding of and commitment to Equal Opportunities
• For night shelter caseworkers, willingness to work a minimum of one evening per week
• This post will require an enhanced DBS check prior and during employment

Desirable

• Ability to speak Polish, Romanian or other Eastern European languages
• Experience of working alongside volunteers

Summer Program Director 

Reports to: Operations Manager 

Hours: 8.00 am - 4.00 pm M-F (times may vary during the 10 weeks of summer)

Contract: November 2026 - September 2027

Salary: Grade 7 on the support staff scales, £45,934 - 48,732 depending on experience

Overall purpose 

To have overall responsibility for the successful planning and delivery of the ASL Summer Program. The selected candidate will be accountable for designing, budgeting, recruiting, promoting and supervising the day-to-day operations of the program, providing a safe, enjoyable, and age-appropriate experience for campers that is culturally aligned and similar to the day program at ASL. This leadership position is charged with the long-term objective of evolving and changing the program to improve offerings, and experiences and ensure sustainable financial performance. 

Responsibilities 

Program oversight

• Work with school administration to set strategy and goals for the summer program, in alignment with the overall goals of the school

• Develop and monitor budgets and KPIs 

• Design and create the program of offerings (before the portal opens in March)

• Actively enhance and grow all aspects of the summer program  

• Create or enhance program policies and procedures

• Conduct a post-summer debrief, incorporating surveys, performance data analysis and a report to management

People

• Ensure appropriate staffing for all programs, including the recruitment and ongoing management of staff

• Hire and schedule teachers, coaches, assistants, and counsellors with the assistance of the Canons Park Manager (s) and other team members. 

• Ensure counsellors are interviewed, trained and supported to work in the program.

• Hire supporting staff when needed.

• Support HR to ensure all summer program hires are correctly DBS checked and complete necessary training materials before starting work. 

Planning / Operations

• Conduct advance planning for all aspects of the program during the school year 

• Coordinate between various departments to ensure the summer program and facilities are adequately prepared 

• Work with the Transport Manager to ensure appropriate busing is arranged for offerings. Also, manage buses during the summer weeks..

• Supervise the morning drop-off and collections during the summer weeks. 

• Support the Canons Park Manager and other program leads with any challenging parent communications or interactions during the summer weeks. 

• Support the coordinator(s) with any issues related to parent registrations or refunds. 

• Respond to messages from the summer email inbox from December.

• Supervise the careful release of campers by counsellors, coaches and teachers to their parents at Waverley Park.

• Manage any possible parent complaints, including but not limited to refunds, camp swapping etc

• Manage and support any child safeguarding concerns that may arise during the summer.

• Work with the Facilities Manager to organize room locations and spaces

Other

• Update and test the employment pages and forms, the summer web pages, and the Veracross portal listings. 

• Manage and confirm the weekly payroll and submit it for processing. 

• Work with the Accounts department on payroll, purchasing (Soldo cards), budgeting and abiding by the ASL financial procedures. 

• Work with the Advancement department (ASL communications/website team) to set up / update the webpage and advertise the programs internally and externally through school announcements, emails and local magazines

Selection criteria

Essential qualifications/experience:

• Experience working with children of the ages 5 to 14 years old

• A positive and flexible attitude towards working in and leading a team

• Excellent communication and interpersonal skills

• A demonstrable awareness of and commitment to diversity and inclusion and to safeguarding in education

• Comfort with using a variety of technology platforms 

• Previous experience managing/leading teams 

• A professional approach and experience with customer service 

Desirable qualifications/experience:

• Previous teaching or assistant teaching experience with children 

• Previous experience with hiring extracurricular teachers and assistants

• Previous experience with designing and managing activities for children

• Experience with managing budgets and meeting financial or performance targets

This position description is current at the date shown but following consultation may be changed to reflect or anticipate changes in the role that are commensurate with the job title and salary.

The American School in London is committed to safeguarding and promoting the welfare of children and young people and expects all trustees, employees and volunteers to share this commitment. All new appointments will be subject to appropriate checks: Disclosure and Barring Service (DBS enhanced), Disqualification by Association Self-Declaration, Declaration of Criminal Record, checks against the Teaching Regulation Agency (TRA) Prohibition List (Teacher Status Checks) including Identity, Address, Date of Birth, a Full Employment History, Right to Work in the UK, overseas checks where applicable, at least 2 references (one with current or most recent employer, where appropriate) and original documentation of Qualifications (where appropriate). For positions into Senior Management a Prohibition from Management Check (s128 Directive) will also be undertaken.

All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website. Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed.

ASL is dedicated to fostering courageous global citizenship in a diverse and inclusive school environment. In our international community, we aspire for the cultures and backgrounds of our employees to mirror those of our families and student body, and we enthusiastically welcome applications from candidates who bring diverse life experiences, perspectives and skills. Educators with knowledge of global education and prospective applicants for any position who are committed to diversity and inclusion are particularly welcome to apply. The American School in London will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, genetic information, gender identity or expression, sexual orientation, marital status, maternity or parental status, or any other legally recognised protected basis under local law. Read our Diversity, Equity and Inclusion statement here.

Would you like to be part of a young and vibrant charity that is dedicated to supporting people who have been bereaved by suicide?

We're looking for a Client Care Coordinator to be a key part of our team in delivering high-quality, client-centred support. You'll be the first point of contact for many people in our community seeking support, helping them through their journey with us from initial application through to the conclusion of their counselling. 

We’re growing fast so we’re looking for someone with a hands-on approach and a can-do attitude!

About the role

As Client Care Coordinator you will:

• Handle email and SMS correspondence with clients relating to their counselling, with awareness of client needs and service policies.

• Answer the phone, responding with warmth and clarity to general or counselling queries, or directing calls to other members of the team as appropriate.

• Match clients with counsellors with the support of the Client Care Manager, and speak with clients over the phone to arrange sessions.

• Provide clients with all pre- and post-counselling information.

• Work closely with associate counsellors, supporting them to feel confident in their client work with us, and providing administrative assistance and contacting clients where needed. 

• Support with onboarding new associate counsellors and ensuring systems are updated so they can begin client work.

• Monitor data relating to service activity on a weekly and monthly basis.

• Attend and participate in regular team meetings, as well as broader team meetings with the Service Team and Growth Team.

• Contribute to the ongoing development of the organisation by identifying opportunities to improve processes and systems.

• Provide administrative support to the wider team as needed. 

About you

We're looking for someone with experience of working in an administrative and client-facing role, ideally in a mental health and/or counselling setting. Above all, you will have excellent interpersonal skills, including a warm, empathetic manner on the telephone and in writing; a high level of organisation and attention to detail; confidence in using digital platforms like HubSpot; and the ability to work independently and as part of a team. Training will be given to the right candidates.

If you like the sound of what we stand for and our mission, are passionate about mental health, and would like to work within a fast-paced environment, then we’d love to hear from you!

We are committed to Equality, Diversity and Inclusion and as such are actively seeking candidates of all backgrounds to represent the diverse population of people that we serve.

This role requires eligibility to work in the UK and a Basic DBS check. Training will be given to the right candidates.

The Support Team Leader will provide operational leadership for ORL's Housing Support Team, ensuring residents receive safe, high-quality, person-centred support that promotes independence, wellbeing and successful move-on.

The postholder will lead and develop Support Workers, oversee support planning, safeguarding, case management, partnership working and quality assurance, and ensure services meet organisational values, contractual requirements and sector best practice.

Key Responsibilities

Leadership and People Management

· Lead, motivate, supervise and develop Support Workers through regular supervision, appraisals, induction, mentoring and learning support.

· Manage rotas, annual leave, service cover and staff wellbeing, promoting reflective practice and a positive, inclusive team culture.

· Ensure staff understand and follow organisational policies, procedures and quality standards.

· Oversee assessments, risk assessments and person-centred support plans, ensuring they are outcome-focused, regularly reviewed and accurately recorded.

· Promote independence, wellbeing, resident choice, tenancy sustainment and successful move-on planning.

· Ensure support reflects trauma-informed, strengths-based and psychologically informed practice.

· Review case files, audit support plans and ensure the Case Management System is used consistently and compliantly.

· Monitor outcomes, performance indicators and service trends, producing reports for senior managers, supporters and funders as required.

· Identify areas for improvement and contribute to service development and best practice.

· Promote safeguarding across the service and ensure concerns, incidents and investigations are managed promptly and appropriately.

· Support staff with complex or high-risk situations, ensuring robust risk management, professional boundaries, lone working and positive risk-taking where appropriate.

· Oversee referrals, admissions, occupancy, move-in and move-on arrangements across supported accommodation.

· Work with the Property & Compliance Team on repairs, property standards, licence agreements, rent arrears and tenancy sustainment.

Partnerships, Volunteers and Compliance

· Develop effective partnerships with agencies, volunteers and internal teams to improve resident outcomes and service delivery.

· Support volunteer induction and positive volunteer engagement, ensuring safeguarding responsibilities are understood.

· Promote compliance with health and safety, GDPR, organisational policies, legislation and emergency procedures.

Finance and General Duties

· Manage resources responsibly, maintain accurate financial records and support budget, rent and Housing Benefit processes in line with ORL procedures.

· Attend meetings, undertake required training, maintain confidentiality and promote the values and reputation of One Roof Leicester.

· Undertake other duties reasonably required by the Deputy CEO.

Additional Information

 · The role requires regular travel between One Roof Leicester properties and partner organisations.

· Occasional evening or weekend work and some manual handling may be required.

· The postholder must undertake training appropriate to the role and participate in an on-call rota should one be introduced.

This exciting new role sits within REUK’s Education Pathways work which has been in a pilot phase for the last few years and is rapidly growing now that the UK government has made a commitment to expanding safe and legal routes to higher education in the UK for refugee students.

Once a student is selected for participation and offered a university place, this postholder becomes their core anchor and primary REUK point of contact. This role oversees the entire student journey—from pre-departure preparation and arrival orientation to ongoing academic support, psychosocial wellbeing, community building on campus and monitoring of student outcomes.

The postholder will work alongside the newly created Education Pathways Universities Lead. While the Universities Lead focuses on institutional partnerships, you will focus on the student support side of the pathway: equipping university welcome groups to develop integration plans, pairing scholars with academic mentors (with support from REUK’s educational mentoring team), building a vibrant national student network, and providing hands-on casework escalation when complex issues arise.

This is a critical role within a small, high-capacity specialist unit within REUK. Because this is an emerging and new area of work you must be comfortable working with risk and ambiguity, refining and learning rapidly as parameters evolve. You will be a versatile practitioner - equally skilled at designing cohort orientation programmes and delivering student workshops as you are at managing administrative workflows, tracking student outcomes, and delivering compassionate, individual casework support.

Role outcomes

1. Refugee Education Pathway students transition smoothly into UK higher education through comprehensive pre-departure guidance, arrival orientation, and holistic onboarding. To this end, key responsibilities include: 

• Serving as REUK’s primary point of contact for scholars in the months immediately preceding travel, delivering pre-departure briefings and managing expectation-setting.

• Supporting the Education Pathways Lead to recruit, select and match eligible students.

• Coordinating arrival logistics and initial orientation in close collaboration with partner universities and campus welcome groups.

• Establishing clear, trauma-informed onboarding protocols to help students adapt quickly to the academic and cultural environment of UK universities.

• Designing and delivering (in collaboration with young refugees who participated in the pilot pathway) high-quality orientation resources, toolkits, and interactive induction sessions tailored to the unique practical and psychosocial needs of newly arrived refugee students.

• Working alongside the Universities Lead to conduct campus visits to ensure scholars are safely settled and Welcome Groups are offering appropriate integration support

2. Scholars thrive academically, socially, and emotionally through tailored REUK-added support structures, mentorship, and peer networks. To this end, key responsibilities include: 

• Supporting the Universities Lead in training campus welcome groups (staff, student unions, and peer volunteers) and maintaining ongoing liaison to ensure high-quality local support.

• Overseeing REUK’s added-value support framework, including:

  • Sourcing, matching, and managing academic mentors for students on the programme;

  • Facilitating a vibrant, national network for education pathway students, organising regular in-person and online meet-ups and peer connections, as well as referrals to REUK’s refugee student leadership programme;

  • Providing occasional direct, high-level casework support and conflict resolution when complex student welfare, academic, or integration issues are escalated from universities to REUK.

• Fostering an empowering community environment that prioritises student agency, mental health, and long-term wellbeing throughout their studies.

3. Student support operations, cross-team coordination, safeguarding and administrative processes are managed efficiently and self-sufficiently. To this end, key responsibilities include: 

• Managing all student-facing administrative processes, communication channels, and record-keeping systems independently without junior administrative support. 

• Working in close alignment with the Universities Lead to ensure institutional arrangements and campus support delivery are fully synchronized.

• Maintaining robust safeguarding and data protection protocols across all student casework, communications, and interactions. 

• Liaising with external specialist organizations (e.g., legal advisors, healthcare providers, mental health services) when complex casework exceeds standard university support.

4. Student progress and outcomes are robustly evaluated and clearly communicated, contributing to programme learning and REUK’s wider mission. To this end, key responsibilities include: 

• Reporting directly to the Education Pathways Lead and Chief Executive on cohort wellbeing, retention rates, academic progress, and key student outcomes.

• Designing and implementing (with the support of REUK’s Research Manager) student feedback mechanisms, regular check-ins, and longitudinal evaluation frameworks to track scholar progression.

• Supporting grant reporting and contributing qualitative impact stories and student reflections for funders, communications and organisational learning.

• Working alongside the Youth Advocacy Manager to provide Education Pathways students opportunities to engage with our Refugee Changemakers team

• Feeding student-led insights and operational learning into REUK’s broader research, policy, and systemic change work to improve refugee education nationwide.

Person specification

Although each role requires particular competencies, we seek staff members - irrespective of role - who are willing and able to demonstrate core competencies related to 1) character and values, 2) personal working style and 3) team working. Please see the applicant pack for more details. The competencies required for this specific role are:

• Student support and safeguarding: Proven track record of delivering direct support, pastoral care and complex casework for displaced young people or international/refugee students in higher education and supporting others to do the same.

• Training and resources: Experience designing and delivering transition, orientation, or onboarding programmes that support cross-cultural adaptation and academic readiness.

• Volunteering management: Strong experience in recruiting, training and supporting volunteers and volunteer groups (e.g., akin to academic mentors or campus welcome groups).

• Network and community building: Skills in facilitating student-led networks, organizing cohort events/meet-ups, and building inclusive peer-to-peer support spaces.

• Operational self-sufficiency and willingness to travel: High level of personal organization, ability to manage admin independently without junior support, and willingness to travel regularly across the UK.

• Knowledge of education pathway models: Familiarity with international refugee education pathway models (such as Canada’s WUSC; Australia’s RSSP/SkillPath and or others operating in Japan, Italy, Ireland etc).

• Knowledge and understanding of refugee tertiary education and the needs of resettled refugees more broadly: Strong understanding of the systemic barriers faced by refugee students in higher education both in the UK and internationally in first countries of asylum, as well as the support needed on resettlement to a third country.

• Student participation: Deep understanding of the principles of youth or student leadership and co-production, with the ability to embed these meaningfully across the education pathway 

• Interpersonal skills: An ability to build and maintain positive, warm and confidence inspiring working relationships with internal colleagues and external partners and stakeholders, including in complex situations.

• Communications: Outstanding verbal and written communication skills, including ability to appropriately communicate nuance and complexity; confidence communicating with and presenting to a variety of audiences.

Bible Society is on a mission to change the conversation about the Bible in culture. We want to see the Bible ‘translated’ into every part of life and society and, excitingly, we are having more and more opportunities to do this.

Global trends show that the world is becoming a less secular place. There is a growing spiritual openness particularly in China and sub-Saharan Africa. But in recent years, here in England and Wales, we are also seeing a burgeoning spiritual openness with well over a quarter of the public actively seeking greater meaning and purpose in their lives. The question is will they find the Bible as part of their search?

Bible Society have recently re-configured their leadership team to release the CEO to take up more of the external opportunities that are growing in both number and profile.

The Head of Office is a new role designed to help the CEO maximise the impact of these opportunities in two main ways: first by identifying and prioritising opportunities with the greatest potential, cultivating strategic relationships and partnerships, and marshalling the talents of the team internally so that the Bible Society is not only responding to opportunities as they arise but actively shaping the environment in which they operate, and secondly helping the CEO proactively curate an effective external engagement programme to communicate my core messages so that we can grow our missional impact in this season of openness.

This role sits at the intersection of strategic acceleration, external engagement, and the strengthening of relationships and influence across the wider sector. It will require skills in strategic thinking, public engagement and messaging, relationship building, decision-making around opportunities and project management.

Bible Society today combines the dynamism of innovation with the trust and tradition of a 222-year-old organisation. Our history is full of major innovations, daring exploits and significant impact. This is the time to join us if you want to be part of writing the next chapter…

For more details including how to apply please see the job pack. Closing date 31 August 2026.

Are you someone who thrives on developing new opportunities, building strategic partnerships and turning ideas into meaningful services and support for local communities?

HolidayEntitlement:25 days per year rising to 27 days after 2 years (pro-rata)

West Sussex Mind Values: Excellence, Equitable, Open, Together, Curious, Unstoppable

National Mind Excellence Awards 2025: Winner for Equality & Diversity; Highly Commended for Effective Services

Overview:

West Sussex Mind and Mind in Brighton & Hove are embarking on an exciting programme of growth and expansion into Surrey.

Hosted by West Sussex Mind on behalf of the Mind in Surrey Partnership, the Head of Development and Partnerships, Surrey will lead the establishment, development and growth of the partnership's work across Surrey, identifying and creating opportunities to improve mental health support, tackle stigma and increase access to services for local communities.

The role will involve:

• Developing relationships with Surrey and Sussex ICB, local authorities, VCSE organisations and other key stakeholders.

• Identifying and securing opportunities through grants, commissioning, tenders and partnership development.

• Involving people with lived experience in the development and design of proposals to ensure they meet the needs of local people with mental health challenges.

• Growing our mental health training offer across Surrey, including both paid-for training and community-based awareness initiatives.

• Establishing and supporting a Surrey Steering Group and maintaining excellent partnership working with Mind in Brighton & Hove.

• Leading the development and launch of the programme's profile, relationships and future opportunities.

• Reports on progress and impact to the Steering Group.

We are looking for someone who is motivated, self-sufficient and able to work independently while building strong and lasting relationships across a wide range of organisations and communities.

The successful candidate will have:

• Experience of developing partnerships across health, social care, public sector or voluntary organisations.

• Experience of securing funding, contracts, grants, commissioning opportunities or other sources of income.

• Excellent networking, relationship-building and stakeholder engagement skills.

• Experience of developing and delivering projects, services or programmes.

• Strong written communication skills, including report writing, funding applications or business cases.

• The ability to work independently, manage competing priorities and take initiative.

• A commitment to improving mental health outcomes and reducing inequalities.

Experience of working within Surrey's health and social care landscape and existing local networks would be particularly advantageous.

As this role involves regular travel between multiple locations, you will be required to hold appropriate business-use vehicle insurance to ensure you are fully insured while undertaking work-related travel. Travel expenses covered: We have designated Guildford as your base point. Any travel required beyond the cost of your normal journey from home to this location will be reimbursed in accordance with expenses policy.

Job Summary

The Volunteer Coordinator is a National Lottery funded role supporting our Post-Diagnosis Support Programme and ensuring that volunteering is embedded across ReMind UK.  This is a proactive role which would suit someone with great organisational and people skills who enjoys supporting individuals and groups and working on a variety of activities.  The role will work with ReMind UK's Engagement team identifying and creating volunteering opportunities across the organisation, managing recruitment through community work and marketing, and implementing stewardship and evaluation processes for volunteers and ambassadors. As a key part of our Post-Diagnosis Support Programme, the role will ensure volunteers have an outstanding experience, working in a positive environment. 

ReMind UK overview

ReMind UK is an independent charity and internationally renowned centre for research, diagnosis and treatment of neurodegenerative diseases. Our research aims to improve life for people with dementia and their families and carers, and to find drug and non-drug treatments for people with conditions such as Alzheimer's disease and other diseases predominantly affecting older people. Our contracted NHS Memory Clinic service, private memory assessments and allied activities provide support to people affected. We are currently in an ambitious phase of development looking to increase our clinical and academic research programme. We work closely with the Universities of Bath, Bristol and other research Institutions, both nationally and internationally and with the Royal United Hospital, Bath.

KEY RESPONSIBILITIES 

1. Oversee recruitment of ReMind UK’s volunteers through building relationships and partnerships in the community and establishing effective recruitment materials and channels.

2. Work with the ReMind UK team to identify opportunities for volunteer roles to support and add value to the business.

3. Collaboratively create role descriptions and person specifications for volunteer roles.

4. Identify barriers to engagement, particularly from under represented groups and communities experiencing exclusion, and develop accessible new opportunities to engage potential audiences.

5. Support the Post-Diagnosis Support Programme Manager to identify opportunities for beneficiaries to support post diagnosis courses and events through volunteering.

6. Create and maintain accurate Risk Assessments for all volunteer roles and activities.

7. Ensure volunteers receive an excellent onboarding experience including induction and training.

8. Regularly check-in with volunteers and support ReMind UK staff to effectively manage and support their volunteers.

9. Ensure that volunteers deliver a high quality experience to beneficiaries while adhering to the objectives of their role in line with good practice and any health and safety guidelines. Ensure that they are well supported and supervised and that any training needs are identified and addressed in a timely manner.

10. Produce and regularly refresh volunteer materials including handbook and welcome pack.

11. Work with ReMind UK’s Marketing colleagues to keep the website up to date with volunteering opportunities and stories and provide engaging content for social media.

12. Maintain volunteer and enquirer data on the charity’s CRM ensuring compliance with GDPR and agreed data retention protocols at all times.

13. Monitor volunteering and community outreach activity through regularly collecting quantitative and qualitative insight, producing quarterly reports as requested by Head of Engagement.

14. In collaboration with Head of Engagement, design and deliver a stewardship programme for volunteers ensuring consistency of approach and continued improvement, building a sense of inclusion and value for volunteers and ambassadors.

15. Maintain a thorough understanding of Health & Safety issues around working with volunteers and ambassadors and ensure that all feedback, accidents or incidences are recorded, evaluated and used to adjust activities accordingly.

 This job description is intended to provide a broad outline of the main responsibilities only.

Interview date: W/C 7th September 2026

Do you have incredible customer service skills in a high demand environment and a passion for animals?
We are recruiting for Customer Support Centre Advisors to act as the main point of contact for a wide range of queries from our supporters, members, adopters, customers and members of the public. 
 

What does this role do?

As Customer Support Centre Advisor, you'll: 

• respond to Dogs Trust customers, supporters, members, adopters and members of the public via multiple channels including, but not limited to inbound calls, outbound calls and multiple email channels
• respond sensitively and efficiently to all calls, following our set policies, procedures, and  guidelines 
• identify the circumstances, needs and aims of the customer using appropriate questioning  techniques and respond appropriately
• achieve and maintain key performance indicators; including but not limited to average talk  time, call/email quality and after call work
• record all customer interaction accurately on relevant in-house systems as appropriate, in  line with agreed standards and procedures
• act as an advocate for the Dogs Trust brand and, as the voice of Dogs Trust, always uphold the organisation’s reputation

Please note, this is a hybrid role working from Manchester rehoming centre two days per week, with the rest of the time from home. Shortlisted candidates will be invited to a short screening call on Teams, followed by a panel interview at our Manchester rehoming centre.

Could this be you?

To be successful in this role, you will have exceptional listening skills, with experience of providing excellent customer service in a high demand environment. You'll be skilled in handling telephone and email conversations sensitively and empathetically, as this role involves communicating with customers who may be distressed, confused or aggressive. You'll be resilient, proactive and have a good working knowledge of Microsoft Office (inc. Word, Excel, PowerPoint and Outlook) with the experience of using web-based resources and electronic systems.

Please note this is a hybrid role working out of our Contact centre in Manchester.

About Dogs Trust

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

Our Vacancy

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

What you'll do

As a Solicitor, you will be responsible for managing your own caseload, including delegating tasks to a paralegal where appropriate. You will provide legal advice and representation primarily in relation to Housing Conditions claims, covering areas such as property litigation, general property matters, and land law. 

The role also involves supporting Senior Solicitors, the Assistant Director of Legal Services, and the General Counsel and Company Secretary on complex or high-value matters as required. You will be expected to take a proactive approach in driving and implementing improvements to the organisation’s response to Housing Conditions-related claims. 

In addition, you will provide legal support to internal Peabody stakeholders on housing condition issues and broader housing-related litigation, including offering legal analysis on policy, procedure, and corporate matters. You'll actively represent Legal Services in a positive manner, contributing to cross-organisational working groups and forums, and play a key role in delivering the Legal Services strategy and supporting Peabody’s wider business objectives. You will also contribute to the development and delivery of the Legal Services training programme, as well as assist the Legal Team or other teams within Governance and Risk on special projects as required from time to time.
 
 What you’ll need 

• Demonstrable experience providing legal support to stakeholders in both contentious and non-contentious matters including providing legal analysis on policy, procedure and corporate business.
• Demonstrable experience within proceedings in the county and magistrates court, first-tier tribunal, including where appropriate the ability to act as advocate.
• Experience managing own caseload comprising a variety of landlord and tenant matters, including Housing Condition matters, property litigation, general property and land law.
• Qualified solicitor in England and Wales or a member of ILEX

If you have any questions about this role, please email Talent Specialist, Ryan Loasby.

Please read before applying:

Previous applicants need not apply. 

Interviews will be taking place on Thursday 3rd or Friday 4th September in person at our Westminster Bridge Road office. 

This is a hybrid role and you’ll be expected to attend the Westminster Bridge Road office a minimum of two days per week. 
 
Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

Summary for full details and how to apply please read the Recruitment Pack on our website link has been provided

1. Working closely with the Head of Creative Engagement to deliver HOME’s year-round Creative Engagement offer for young people, schools and communities.

2. Lead multiple Creative Engagement visual art projects, facilitating HOME Young Artists Studio, producing Horizons Festival, curating HOME’s Inspire Gallery and wider Creative Engagement Programme.

3. Be part of working groups and collaborate with colleagues to ensure that the engagement programme links directly to and is part of HOME’s overall programme – as directed by the Head of Creative Engagement or CEO.

4. Embed best practice in relation to working with young people, schools and communities. Prioritise safeguarding and shape an accessible and inclusive programme of work.

5. Recruit, support, contract, liaise and supervise freelance artists and other creative practitioners engaged in the delivery of projects.

6. Uphold set financial processes and effectively manage project budgets regularly reporting to the Head of Creative Engagement.

7. Implement effective project management, with a high level of project administration, manage time and resources and implement effective administration processes in order to produce high-quality and ensure set outcomes and outputs are delivered in a timely manner. 

8. Develop opportunities and shape pathways to careers for young people and communities.

9. Maintain a working knowledge of and participate in regional and national engagement, creative health and visual art networks, to keep up to speed with developments within the sector.

10.  Work with the Marketing and Communications team to ensure work is effectively promoted. Regularly writing copy and providing content for social media and updating the website in order to raise the profile of HOME’s Creative Engagement work at a local and national level.

11. Work with HOME’s Development Team to identify and support fundraising and reporting when needed.

12. Develop and implement an effective monitoring and evaluation strategy for the programme and to provide written reports when required.

Occupational Requirement
Due to the nature of this role, which includes leading and providing direct support within our Women’s Night Shelter, this post is open to women only under the occupational requirement provisions of Schedule 9, Part 1 of the Equality Act 2010.
The post holder will work closely with vulnerable women who have experienced multiple disadvantages, including domestic abuse, sexual exploitation and gender-based violence. We consider that being a woman is a proportionate occupational requirement for this role in order to maintain the safety, dignity and wellbeing of the women using the service and to deliver effective trauma-informed support.
Please not the successful candidate will also work alongside colleagues and provide support to guests, of all genders, as part of their wider duties.

Team: Casework

Location: Argon House, 2 Argon Mews, London SW6 1BJ, at our partner sites and from home

Duration: Permanent

Reporting to: Head of Casework

Responsible for:          Caseworkers based across our partner Day Centres plussome budget allocation for MD casework expenses

Hours of work: 40 (5 days per week including lunch break)

Overview of the role

The Senior Caseworker – MD Lead plays a dual role in delivering high-quality casework services while providing specialist support and guidance to colleagues working with guests experiencing multiple disadvantages. The role provides advice, advocacy and casework support to a caseload of guests across our homelessness and vulnerable housing services, with a particular focus on those presenting with long-term, complex and multiple needs.  The postholder will share their knowledge, skills and experience to support colleagues, strengthen their understanding of complex needs, and develop their confidence and ability to work effectively with guests. The role will also contribute to a collaborative, multi-disciplinary approach, ensuring guests receive coordinated, person-centred support.

Internal relationships

All staff, volunteers and guests

External relationships

External service providers and partner organisations

Areas of responsibility

1. Advice and advocacy

· Providing an advice and advocacy service to a caseload of guests from across all our services for the homeless and vulnerably housed who present with long-term and complex needs, caseworking a smaller and more consistent caseload than other members of the team but working with them more intensively. 

· Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals, primarily to access and maintain accommodation and develop durable support networks 

· Attending appointments with guests as needed and carrying out home visits 

· Working with Caseworker colleagues to strengthen their understanding of complex needs, developing their confidence and ability to work effectively with guests

· Creating best practice guidelines to ensure consistency and accessible support.

· Working with colleagues to ensure acceptable workloads are maintained.

· Providing advice, advocacy and support to Emergency Night Shelter Guests; visiting Emergency Night Shelters in the evening as required.

2. Internal liaison

· Building and maintaining working relationships with Caseworker colleagues.

· Liaising with the Fundraising & Comms team to develop meaningful case studies to assist with fundraising campaigns.

· Working with the Operations team to ensure the Emergency Night Shelters are successful and building relationships with Night Shelter staff to encourage communication and team building.

3. External liaison

· Referring guests to accommodation providers, health services and other relevant support services, as necessary, and actively facilitating their ongoing engagement with these 

· Maintaining good communication with the Managers of our partnered Drop-in Centres, Glass Door colleagues and local statutory and non-statutory services 

· Attending meetings with the casework team, external service providers and partner organisations when required, engagement with Reflective Practice sessions 

· Liaising with volunteers at both Night Shelters and Day Centres.

4. Women’s Night Shelter lead

· Responsible for the day-to-day leadership and coordination of the casework provided to the women’s night shelter over the winter months.

· Ensuring that women accessing the service receive high-quality, person-centred support, advice and advocacy, both by taking on a caseload of clients and supporting the other caseworkers involved in the women’s night shelter. Helping guests to address immediate needs, while supporting them to access appropriate housing, health, welfare, legal and other specialist services.

· Participating in a weekly casework drop-in for guests of the women’s night shelter over winter; providing a safe, welcoming and trauma-informed environment to deliver casework to women experiencing homelessness, insecure housing and multiple disadvantages.

· Maintaining all safeguarding and risk management protocols.

5. Monitoring impact and administration

· Collating statistics and outcome measurements of the casework service for both internal and external use 

· Maintaining a well-organised and easily accessible administration system for the casework programme in line with relevant legislation (e.g., GDPR), including accurate and up-to-date case notes using our internal In-Form system 

· Adherence to all Glass Door policies and procedures, including compliance with safeguarding procedures 

· Managing a small casework budget 

· Proactively identifying areas for improvement and development of service provision

· Undertaking any other duties to aid the good running of the project, as required by the charity 

6. Line Management responsibilities

· Line manages up to three Caseworkers, providing support, direction and accountability.

· Carry out annual appraisal, track training & development and oversee professional development.

Person Specification

Essential

· At least two years’ experience of working one-on-one with - and assessing the needs of - homeless people or similar disadvantaged client groups 

· Empathetic attitude to homeless and vulnerably housed people, including those with ongoing complex needs 

· Ability to sensitively maintain boundaries with challenging individuals whilst promoting a trauma-informed approach to care 

· Ability to adopt an assertive approach when needed

· Personal resilience while working with challenging individuals coupled with an understanding of one’s personal and professional limits 

· Up-to-date knowledge of the welfare issues and legislation affecting homeless people 

· Ability to expand own knowledge and to adapt in order to advocate for guests in unfamiliar areas of care and support 

· Knowledge of relevant support services available to homeless people, particularly in West London 

· Confident approach to, and experience of, dealing with persistent challenging behaviour, conflict and distress 

· Ability to maintain good relationships with colleagues and external service providers 

· Highly organised with strong time-management skills 

· Ability to keep clear and up-to-date case records 

· Proactively identifying areas for improvement and development of service provision

· Undertaking any other duties to aid the good running of the project, as required by the charity 

· Ability to work independently and take the initiative to make important decisions

· Flexible and supportive team member with excellent communication skills 

· Ability to adhere to and implement Health & Safety, HR and operational policies 

· Understanding of and commitment to Equal Opportunities 

Desirable

• Experience of working alongside volunteers

Other

• Has eligibility to work in the UK
• To be able to adhere and work within Glass Door’s policies and procedures
• To participate in meetings, supervision meetings and in any trainings as required
• To be responsible for own’s professional development

Passionate about using research to make a real difference? Salford CVS is looking for a Research and Insight Worker to help deliver impactful research projects that amplify the voices of local communities and the voluntary, community and social enterprise (VCSE) sector across Salford and Greater Manchester.

You'll gather and analyse data, work directly with community groups and VCSE organisations, and turn insight into high-quality reports that influence decision-making and drive positive change. If you're an organised, confident communicator who enjoys working with people and is motivated by social impact, we'd love to hear from you. 

Main purposes of the post

To deliver Salford CVS’s research and insight work, which includes the collection and analysis of data and producing timely written reports of the findings. This exciting Research and Insight role involves a combination of VCSE engagement and community insight work across Salford and in Greater Manchester.

Hours: Part-time, 22.5 hours per week.

Days: To be confirmed (core hours are worked between 8am – 6pm, Monday to Friday).

Contract: 1-year fixed-term contract, subject to the successful completion of a 3-month probationary period.

Place of work: In person at Salford CVS’ offices, The Old Town Hall, 5 Irwell Place, Eccles, Salford, M30 0FN.

The Benefits of Working for Salford CVS:

• 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)
• Enhanced company sick and maternity pay, subject to terms and conditions of service
• Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)
• Cycle to Work scheme
• Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)
• RHS family membership (optional and non-contractual)
• Development opportunities - we support and encourage our staff to progress in their careers (including formal training)
• A supportive working culture - we respect and support one another to do the best we can

We are an accredited Living Wage Employer, Living Hours Employer and Living Wage Funder, ensuring not just our staff are paid the ‘real’ Living Wage but also that any projects we fund can do the same.

For further information and to apply, please visit our website via the ‘apply’ button.

Closing date: Noon on Wednesday, 26th August 2026.

Interviews: Tuesday, 8th September 2026 - in person at Salford CVS’ offices.