Product management jobs

For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving.

By working for FEC, you will become part of a vibrant team living the Charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative. 

Brief role description

The Salesforce Administrator (Mid-Level) will work closely with the Salesforce Manager, providing guidance to stakeholders and contributing to the ongoing evolution of our CRM.

A key part of this role is educating users and sharing best practices, helping colleagues understand how Salesforce works, what good looks like and how to get the most out of the platform.

Who we're looking for

We are looking for a capable professional with hands-on experience using Salesforce and its core products. You will need to have an understanding of their function and relationships along with excellent troubleshooting, problem-solving, analytical and reporting skills.

You will be confident and have excellent communication, interpersonal and influencing skills, enabling you to interact effectively with colleagues at all levels. You will also have strong documentation habits, attention to detail and be able to balance strategic thinking with daily operational needs. 

The ideal candidate will hold a Salesforce Administrator Certification, familiarity with API-based integrations or middleware, such as Zapier and experience with Agile/Scrum environments. 

Interested? Want to know more about the Charity? Check out our website.

Eager to know more about the role? Have a look at the Job Description. 

What's in it for you? Check out our Benefits.

Have we convinced you to apply? If so, submit your CV by Monday, 31 August 2026.

Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.

The recruitment process for this role consists of three stages: an initial virtual interview via Microsoft Teams, followed by a practical assessment to be completed in the candidate's own time and a final face-to-face interview at the Forces Employment Charity Head Office in London.

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

#LI-DNI

Location: Remote/Working from Home

Closing date for applications: August 8, 2026

Start date: August 24, 2026

Contract duration: One Year

Remuneration: 46,121-79,763 GBP (UK) 62,489-122,478 USD (Belize) 321,927,813-630,978,513 IDR (Indonesia) 4,015,965-7,871,291 KES (Kenya) 40,582,990-79,542,660 MGA (Madagascar) 69,143,850-135,521,946 TZS (Tanzania) 85,121-166,836 USD (United States)

We unlock power with coastal communities

Blue Ventures connects coastal communities restoring the ocean, providing the resources and partnerships they need to unlock their power and turn local action into global impact. We link communities with allies, knowledge and influence to create unstoppable waves of change.

Together, we’re placing communities at the centre of solutions to sustain fisheries, manage ecosystems and redefine how the world protects the ocean.

Summary job description

We are currently recruiting a Marine Spatial Data Analyst to provide technical stewardship of Blue Ventures' spatial data system, ensuring the continued delivery of high-quality spatial data, dashboards and decision-support tools that support community-based fisheries management. This role will combine spatial data management, database administration, data visualisation and user engagement, while supporting marine spatial planning analyses and the development of user-centred decision-support tools.

Working closely with the Head of Spatial Ecology, Ecological Data Scientist and the wider Data Science team, the successful candidate will play a key role in maintaining and improving Blue Ventures' spatial data infrastructure, ensuring it remains reliable, well-documented and responsive to programme needs.

The ideal candidate will have a strong background in spatial data management and analysis, excellent problem-solving skills, and a passion for using data to support community-led conservation. Reporting to the Head of Spatial Ecology, this is a full-time remote role, with occasional international travel to work closely with colleagues, partners, field teams and communities.

Roles across the Data Science team are highly interdependent, and candidates must be equally comfortable working independently: competently driving their own tasks and team priorities, and thriving within a small, collaborative team. Given BV's global, distributed structure, applicants must demonstrate experience coordinating effectively across regions and cultures, with genuine sensitivity to differing working styles, communication norms, and paces of work. This requires flexibility not just in schedule, but in mindset; meeting each team and context with openness, curiosity, and a genuine willingness to adapt.

Please download the full job description before applying.

About the role

We’re seeking a senior media and PR manager (fundraising and brand) to join our talented and ambitious media and PR team at an exciting time of growth for the charity.

As part of our 2025-2030 organisational strategy, we have ambitious plans to increase awareness, understanding, trust and engagement, to support the impact we can have for people affected by breast cancer and this role will play a key part in helping realise these ambitions.

You’ll lead all media and PR activity around Breast Cancer Now’s fundraising and brand marketing, developing and leading delivery of bold and ambitious annual media strategies for these areas that support the charity to supercharge progress for anyone affected by breast cancer. You’ll ensure all plans are tightly aligned to the charity’s strategic ambitions and integrated across owned, earned, shared and paid channels for consistency and greatest impact.

You’ll build media profile that positions Breast Cancer Now as determined leaders and as the ‘charity partner of choice’, raising awareness, engagement and support among actual and potential supporters across our fundraising activity, from our wide range of fundraising challenge events and flagship campaigns, to driving excellent results for corporate partnerships around shared values and targets in a way that makes us an aspirational charity to partner with.

Leading media and PR for our brand marketing activity, you’ll work closely with the brand marketing team and have a unique opportunity to work closely with our world/industry leading brand marketing agency to provide counsel and support the shaping of creative media and PR activity that best amplifies the charity’s brand across the year. Key to this role is ensuring relevant internal stakeholders are brought in where appropriate.

You’ll also play a key part in supporting the day-to-day leadership of the wider media and PR team.

About you

Excellent at building and nurturing impactful relationships both internally and externally at all levels, you’ll be an effective negotiator with the ability to balance complex and sensitive needs across stakeholders (including corporate partners, agencies, fundraisers, and journalists) to secure media profile that cuts through and resonates with key audiences. You’ll also be a sensitive in your interactions with people affected by breast cancer who support our work.

Drawing on strong experience of working in health communications, and media/PR relations environments, you’ll digest and translate complex health information and create compelling copy at pace for media. With an instinctive news sense you’ll identify and be quick to seize proactive and reactive opportunities to secure impactful media profile. 

A creative thinker, you’ll bring fresh ideas and bold thinking to help elevate the charity’s brand, cutting through the media noise with smart, stand-out storytelling. You’ll be agile in feeding into and delivering campaign ideas that make an impact.

A natural planner with a strategic mindset, you’ll work closely with colleagues to forward plan and consider the bigger picture while ensuring tight alignment and consistency across all communications output. Your ability to prioritise multiple and complex projects and handle conflicting demands and tight deadlines will also be key to the success of your team.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.

The salary range is: £47,000 and £52,000 per annum

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement online. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date: Friday 14 August 2026

Interview date week commencing 23 August 2026

Job purpose

To grow NEYDL's earned income across two distinct strands: securing commissioned services and contracts with local authorities and other organisations in the North East; and developing a national market for NEYDL's training products and DigiDAD platform, enabling professionals and organisations across the UK to improve the support available to young dads in their communities.

Hours - Full-time (35 hours per week, Monday to Friday, 9am-5pm), with occasional evening and weekend working expected to meet the needs of the charity. Four days per week considered for the right candidate.

Location - Hybrid, home-based with regular travel to Gateshead and nationally

Key responsibilities

Income generation and business development

•Identify and develop opportunities to secure commissioned services and contracts with local authorities, NHS bodies, family hubs, children’s services, early help teams and voluntary sector organisations

•Lead on the sale of NEYDL’s training products to professional audiences nationally, managing the full sales cycle from prospecting to close

•Where relevant to other business development activity, make professionals aware of DigiDAD as a free resource and refer interested contacts to the DigiDAD Engagement Officer for onboarding and follow-up 

•Develop and maintain a BD pipeline, setting annual targets in conjunction with the CEO and reporting progress to the board

•Identify new markets, audiences and partnership opportunities and make evidence-based recommendations to the CEO on where to focus BD effort.

Proposals, tenders and bids

•Lead on the development of proposals, tenders and commissioned service bids, working closely with the CEO and programme team to develop compelling cases

•Maintain awareness of relevant commissioning frameworks, procurement processes and funding opportunities that align with NEYDL’s offer

•Ensure all proposals and tenders accurately reflect NEYDL’s costs and margins and are consistent with the organisation’s financial requirements

Relationships and profile

•Build and manage relationships with commissioners, buyers, strategic partners and sector networks nationally

•Represent NEYDL at sector events, conferences and networks, raising our profile with the professional audiences we want to reach

•Work collaboratively with the DigiDAD Programme Manager to align BD activity with the growth of the DigiDAD platform

•Support the launch and positioning of NEYDL’s new national brand, contributing to marketing and communications activity that supports commercial growth

Organisational leadership and management

•Contribute to organisational strategy and annual planning as a member of the senior management team

•Report on BD performance and progress against targets to the CEO and board

•Work closely with the DigiDAD Engagement Officer (managed by the DigiDAD Programme Manager) to ensure a joined-up approach to professional audience engagement

•Comply with all NEYDL policies and procedures including safeguarding, data protection and equality, diversity and inclusion

Key relationships

•Chief Executive Officer: line manager and strategic lead

•DigiDAD Programme Manager: close working relationship on professional audience growth and platform promotion

•DigiDAD Engagement Officer: referral coordination on professional engagement and DigiDAD growth 

•Programme Managers and frontline team: to inform BD activity and support proposal development

•External: commissioners, local authority leads, NHS contacts, training buyers, sector networks

Targets 

Year 1 milestones 

The following milestones have been agreed with our primary Year 1 funder and represent the BDM's near-term priorities:

By six months:

• Approaches made to at least 25 contacts, including commissioners in all Family Hub areas in the North East and warm VCSE collaborators

By twelve months:

• Marketing and outreach completed with at least 100 contacts (warm and cold)
• Training delivered at least 10 times
• Indicative conversion targets achieved: approximately 3% of cold contacts and 25% of warm contacts progressing to a training booking (these are assumptions to be tested and refined through year one)
• Evaluation and review of year one learning completed; year two targets developed

Longer-term targets (to April 2029)

The following targets relate to the areas of work this role will contribute to, alongside the DigiDAD Programme Manager and wider team:

• Professionals trained through NEYDL's training products: 50 by April 2027; 350 annually by April 2029
• New professional DigiDAD registrations: 750 by April 2027; 1,400 annually by April 2029
• New young dad DigiDAD registrations: 510 by April 2027; 1,000 annually by April 2029

The Business Development Manager will play a central role in building the relationships and income pipeline that drives the training targets. DigiDAD registration growth is led by the DigiDAD Engagement Officer and wider team, with the Business Development Manager contributing through referrals identified in the course of other work.

Alongside these targets, NEYDL currently holds commissioned service contracts with several local authorities: Durham, Middlesbrough, Sunderland, Gateshead. A key priority for the Business Development Manager will be to maintain and strengthen these relationships, ensuring contracts are renewed and the value of our work to each commissioner is clearly evidenced. Beyond existing contracts, we are keen to secure commissioned funding in areas of the North East where we currently have limited or no presence.

The Vacancy

• Location - London or Kenya
• Salary -£50,919 - £52,259 per annum if UK based. (Competitive Birches rated salary for the local market if based outside of the UK)
• Team - Digital Team within People Operations and Assurance Directorate
• Hours - Full time, 35 hours/week
• Contract - FTC (2 years)

JOB PURPOSE

Start Network is delivering an ambitious digital transformation strategy that will fundamentally change the way the network anticipates crises, makes decisions, manages risk, and supports locally led action. Working under the strategic direction of the Head of Digital and Operations, the Digital Delivery Lead is responsible for translating Start Network's digital strategy into successful delivery. The role owns the planning, coordination, implementation and adoption of digital products, platforms and transformation initiatives, ensuring strategic priorities are delivered on time, within budget and to agreed quality standards. The postholder acts as the bridge between strategy and execution, turning organisational objectives into practical delivery plans and measurable outcomes.

The post holder plays a hands-on leadership role across cross-functional teams, suppliers, and partners—embedding user-centred design, agile delivery practices, strong risk management, and high technical standards. They support the organisation to build digital capability, strengthen digital culture, and ensure that digital systems enable speed, scale, and accountability in locally led humanitarian action.

KEY ACCOUNTABILITIES

DELIVERY LEADERSHIP AND GOVERNANCE

• Lead delivery of the digital, product and innovation roadmap agreed by the Head of Digital and Operations, translating strategic priorities into delivery plans, milestones, resource requirements and measurable outcomes.
• Support digital governance and portfolio prioritisation processes, providing delivery insights, performance data and recommendations to inform investment and prioritisation decisions.
• Lead organisation-wide digital transformation initiatives, ensuring the successful adoption of new technologies, systems, ways of working and digital capabilities across Start Network, ensuring alignment between digital delivery teams, operations, programme operations, and organisational strengthening
• Identify opportunities to improve organisational effectiveness, collaboration and member experience through digital solutions.
• Lead end-to end  delivery of digital products and system enhancements.
• Deliver the organisation's AI and innovation roadmap, supporting the responsible adoption of emerging technologies within governance frameworks, policies and risk appetite established by the Head of Digital and Operations
• Ensure delivery teams, suppliers and stakeholders are aligned around agreed strategic objectives.

DIGITAL PLATFORM AND PRODUCT DELIVERY

• In liasion with the Head of Digital and Operations, owning the vision for our digital platforms including setting priorities for future development,  gathering user feedback and improving products
• Work in partnership with Communications colleagues to ensure organisational digital platforms effectively support audience engagement, campaigns and storytelling objectives
• Manage day-to-day development, iterations, integration, and optimisation of Start Network’s digital platforms.
• Lead backlog management, sprint planning, UAT, release cycles, and performance monitoring.
• Ensure digital products are user-centred, accessible, and adapted to the needs of members, hubs, and internal teams.
• Manage the operational performance of digital suppliers and technology partners, ensuring delivery against agreed contracts, service levels and project outcomes, while escalating strategic supplier or investment decisions to the Head of Digital and Operations.
• Collaborate with internal teams to identify, scope, prioritise, and deliver digital projects that support organisational needs and opportunities.
• Manage relationships with developer agencies and ensure value for money in maintenance, retainers, and project work.
• Lead project teams to deliver projects on time and within budget.
• Support the development and integration of internal systems—including Salesforce, data management tools, and digital communications platforms.
• Build strong relationships across the organisation, understanding staff needs and advising on emerging digital opportunities.

DATA INSIGHTS

• Implement data elements in line with organisational data governance standards
• Oversee delivery of dashboards, analytics tools, and data pipelines, ensuring digital solutions reliably support decision‑making across the network and align with agreed data standards and governance.
• Integrate ethical AI, automation, and data driven capabilities under the guidance of their line manager

INNOVATION

• Responsible for horizon scanning and researching emerging technologies. 
• Test new ideas and pilots, identifying opportunities for digital innovation across the organisation
• Represent Start Network externally, sharing learning and positioning the organisation as a leader in humanitarian digital innovation

CYBERSECURITY

• Implement technical security controls and privacy‑by‑design measures within digital platforms and projects, in line with organisational data protection and governance requirements.
• Coordinate cyber security assessments, vendor security due diligence, and digital incident preparedness, working with assurance and data leads as required.
• Ensure digital solutions meet Start Network’s standards for trust, safety, and responsible use of technology, embedding these principles into system design and delivery

STAKEHOLDER ENGAGEMENT & COMMUNICATION

• Develop strategic partnerships with technology organisations, innovation networks and academia to support digital innovation
• Provide expert advice to colleagues and senior leadership on digital delivery, product development, implementation options and user adoption, being the key liaison between technical teams, suppliers, internal teams, and hubs.
• Provide clear communication of delivery progress, blockers, risks, and achievements.
• Support organisation‑wide digital literacy and adoption initiatives.
• Support organisation‑wide initiatives to build digital literacy, confidence, and adoption.

DIGITAL ENGAGEMENT & CULTURE

• Build a strong digital culture by designing and delivering digital focused training and capability building for staff.
• Lead the rollout and scaling of digital communication tools to hubs and internal teams.

LINE MANAGEMENT

• Lead, motivate and develop the Digital Team, setting direction, priorities and standards for digital delivery across the organisation.
• Build organisational digital capability through coaching, mentoring and leadership of cross-functional teams.
• Carry out effective line management of a team, including recruiting and training direct reports and have an active role in building an inclusive team culture in line with our values.
• Monitor performance and ensure key performance indicators and targets are met or exceeded
• Recognise good performance appropriately and address poor performance effectively.
• Support direct reports to line manage and lead their teams
• Support talent management across all teams, including through succession planning and identification of skills gaps
• Support the professional development and growth of direct reports and other members of the team

START NETWORK CULTURE

• Carry out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children
• Commit to Start Network’s vision, principles, values, and approach
• The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.

PERSON PROFILE

SKILLS, KNOWLEDGE & EXPERIENCE

ESSENTIAL

• Significant experience delivering digital projects or products end-to-end
• Solid project lead and delivery management skills, with a track record of delivering on time and to scope
• Ability to work across technical, operational, and business teams to drive delivery
• Experience managing digital products, platforms and technology suppliers.
• Experience working with cybersecurity, digital governance and risk management.
• Strong experience managing stakeholders, including internal teams, suppliers, and partners
• Experience supporting digital adoption, including user engagement, training, or rollout
• Experience working with digital systems and platforms, with an understanding of user-centred design and continuous improvement

DESIRABLE

• Experience leading organisation-wide digital transformation programmes.
• Experience developing digital strategy and roadmaps.
• Experience leading multidisciplinary digital teams.
• Advice and influence senior leaders on technology and investment decisions.
• Experience of Salesforce platform and management
• Understanding of databases and CRMs

• Experience of working in International / NGO / networked environments and complex stakeholder ecosystems
• Experience working with agile or product delivery approaches (e.g. backlog management, sprint planning, release cycles)
• Experience using data, dashboards, or analytics tools to inform decisions and improve performance
• Awareness of digital security, privacy-by-design, and governance considerations

• Awareness of emerging technologies such as AI, automation, or data-enabled solutions

The Company

Start Network is made up of more than 90 non-governmental organisations across five continents, ranging from large international organisations to local and national NGOs. Our programmes allow members to deliver humanitarian action around the world.

Our mission is to create a new era of humanitarian action that will save even more lives. We aren’t driven by media headlines or political will, we’re here for the communities affected by and at risk of crises.

We are an organisation committed to doing things differently. For some roles, we need more technical humanitarian expertise, but for other roles, we are looking for relevant transferable skills, the right attitude, and a passion to bring change.

Contract Type: Fixed Term until 30/09/2027

Location: Manchester Centre (M4 6JG) with an expectation to travel to other Trust offices when required

Interviews: w/c 17th August

The Learning team at The Trust is looking for a Digital Learning Manager to join our established team. Responsible for engaging with stakeholders to identify learning needs, and then creating high-quality, engaging digital learning content to upskill and empower our staff, volunteers and delivery partners to better support young people.

This fully funded role runs until 30th September 2027 and offers the opportunity to make a meaningful contribution to a major employability programme supporting young people across the UK.

You will lead a small team, ensuring that we effectively engage with our stakeholders, understand their needs, and work with them to create digital learning content that delivers against learning outcomes, working right across the training cycle. You’ll also be responsible for managing a Learning Management System, ensuring that learning content is accessible to the right groups of learners. The role sits within a small but dedicated team, who are committed to delivering work of the highest quality. This means that you’ll also need to be hands-on with the creative process, from storyboarding and scripting through to camera set-up, filming, graphic design, and editing. You’ll also lead in the evaluation and continuous improvement of our digital learning products, tracking data and lead times to ensure the best experience for both stakeholders and end users. As this is a fixed-term role, we’ll be looking for someone with direct experience in the same or a similar role in order to smoothly transition into this fast-paced and dynamic team.

This role is perfect for you if you have an excellent grounding in digital learning content production, coupled with the drive to innovate and lead a team towards bigger and better things, all in service to the young people we support. If you are up for a challenge and want to be part of a great team, then we’d love to hear from you!

What happens next?  

Please submit a CV and Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Digital Learning Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of Digital Learning Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Give as you Live Ltd are an innovative online fundraising platform enabling members to generate free funds for UK charities through a suite of fundraising solutions.

We are growing our team and are looking for an enthusiastic, efficient and motivated individual to join our team as a Platform Sales Manager.

The Platform Sales Manager plays a critical role in driving the company’s growth by identifying, engaging, and converting potential clients for our fundraising platform.

By understanding challenges and positioning the platform as a solution, the Platform Sales Manager will help charities improve their fundraising through our technology. The role also involves maintaining long-term relationships, collaborating with the technical and marketing teams, and providing insights to enhance our offerings and sales strategies.

The Communications Manager provides operational leadership for CLAPA's communications delivery, ensuring communications and marketing activity is effectively planned, prioritised and delivered in support of the charity's strategic objectives. 

Reporting to the Head of Communications and Marketing, the postholder is responsible for translating the communications strategy into coordinated day-to-day delivery. They will oversee the planning, scheduling and operational management of communications activity across the organisation, ensuring work is appropriately prioritised, resources are allocated effectively and projects are delivered to a consistently high standard. 

The role directly manages CLAPA's Communications Officers, embedding effective planning, briefing and workflow processes that enable the team to deliver proactive, creative and high-quality communications.

Acting as the primary operational lead for communications delivery, the postholder will ensure colleagues across CLAPA receive responsive, well-planned communications support while maintaining clear priorities and protecting the team's capacity to deliver its best work. 

If you think you have the talent, passion and experience to help us ensure we can always meet the needs of the community we serve, we want to hear from you.

Who we are

Chefs in Schools is a young, ambitious charity that’s rapidly growing. Our mission is to improve kids' health, through improving school food & food education.

We focus our efforts in areas of high socio-economic deprivation, where more than a third of children are entitled to free school meals, and diet-related disease is driving further inequality.

We support and train school kitchen teams to serve the best, freshest and tastiest food possible, alongside meaningful food education. We share learning and resources, aiming to inspire and enable others to follow our lead.

We’re backed by some of the biggest names in food and have ambitious targets to ensure every child has access to incredible school food and food education, setting them up for life with the skills and knowledge to feed themselves well.

About you and the role

You are a pragmatic, highly analytical data professional who lives at the intersection of charity compliance and modern cloud systems. You are someone who understands that a rapidly growing £2m charity needs lean, workable frameworks, not corporate red tape that stalls delivery.

You bring a strong track record of working within the UK non-profit sector, meaning you already understand the nuances of donor data, PECR regulations, and charity-specific workflows. You don’t just write policy documents; you enjoy untangling data flows and translating complex regulatory requirements into practical, everyday processes.

In this interim role, you will act as the "Product Owner" and "Information Governor" for our systems upgrade. You won't need to do the technical database configuration—we already have a trusted, external Beacon CRM expert to handle the builds. Instead, you will bridge the gap between our teams and the technology. You will run discovery sessions with our Fundraising, Programmes, Finance and Operations teams to map their operational needs, translate these into a compliant data blueprint, and drive our Beacon expert to build them.

Crucially, you won’t need to draft our Data Sharing Agreements (DSAs)—these are already in place. Your job is to audit our systems and processes to ensure we are physically complying with them, designing the exact workflows, access permissions, and data retention schedules needed to keep us airtight. Finally, you will advise us on how to sustainably own our data protection internally going forward.

Key responsibilities:

1. Operationalising Our Data Sharing Agreements (DSAs)

• Translate Contracts into Code: Review our existing, drafted DSAs and map out the exact system processes, fields, and permissions required in Beacon CRM to physically comply with them.

• Consent & Retention Alignment: Ensure that our data capture, consent practices, and deletion cycles perfectly match the legal promises made in our DSAs.

• Audit System Compliance: Inspect our current data flow (website $\rightarrow$ Beacon CRM $\rightarrow$ integrated platforms) to ensure no data leaks or unauthorised sharing are occurring.

2. Business Analysis & Team Alignment

• Run Discovery Sessions: Work with our Fundraising, Services, and Finance teams to understand and map how they currently use data and where their bottlenecks are.

• Synthesise Requirements: Balance the operational needs of different teams (e.g., keeping sensitive service user data strictly partitioned while allowing the fundraising team to run compliant donor campaigns).

• Create Technical Specifications: Translate these mapped team needs into clear, structured functional requirements for our external Beacon CRM expert to build.

3. Data Governance & System Security

• Access & Permissions Architecture: Review and redesign the user access roles within Beacon CRM, establishing a robust "least privilege" framework so staff only access data essential to their role.

• Data Minimisation & Deletion: Define precise data retention schedules and work with the Beacon expert to automate the archiving or permanent deletion of expired records.

• Record of Processing Activities (RoPA): Document and map our internal data flow so we have a clear, compliant audit trail of how data moves through the charity.

4. Sustainable Ownership & Handover

• Future Governance Design: Assess our internal capacity and design a realistic, lightweight model for how we should own data protection internally going forward (including identifying internal roles vs. when to use external support).

• Process Testing & Team Training: Test the newly configured Beacon setups to ensure they work for staff, and deliver a practical, non-boring training session to the team on the new processes.

Essential Skills and Experience

• UK Charity Sector Expertise: Direct experience working within or consulting for UK registered charities, with a deep understanding of charity-specific data issues (such as donor consent, fundraising regulations under PECR, and handling sensitive beneficiary or safeguarding data).

• Operationalising Compliance: Proven experience translating legal data requirements (specifically implementing existing Data Sharing Agreements, DPAs, and GDPR frameworks) into practical, everyday staff workflows and system processes.

• Business Analysis & Stakeholder Mapping: Excellent track record of running discovery sessions with non-technical team heads to untangle, map, and simplify their operational data needs.

• Technical Translation & Developer Management: Experience acting as the "Product Owner" or lead interface between internal teams and external database developers—specifically translating operational needs into clear technical specifications for CRM builds.

• Practical GDPR & PECR Knowledge: A highly pragmatic approach to compliance, with experience building Records of Processing Activities (RoPA), setting up data retention schedules, and designing role-based access permissions.

Desirable Skills and Experience

• Passion for our mission. to improve children’s health through school food.

• Familiarity with Beacon CRM: Prior experience auditing, working with, or directing builds within Beacon CRM (or closely related modern cloud charity CRMs like Donorfy or Salesforce).

• Information Governance Qualification: A professional certification in data protection (such as CIPP/E, Practitioner Certificate in Data Protection, or equivalent), though hands-on charity sector experience is valued above theoretical qualifications.

• Transition & Training Experience: Experience training small charity teams on new data habits and helping leadership teams design lightweight, internal data ownership structures.

Benefits

You would be joining a friendly, supportive team who works hard but believe in a healthy work/life balance. We were voted one of CODE Hospitality’s happiest places to work in 2024. We seek a diverse range of perspectives, skills, experience and knowledge. Joining a small, collaborative team means you’ll be able to contribute to and draw on various projects and strategic insights.

We offer 33 days of holiday per year including bank holidays, 3 additional office closure days over the Christmas period as well as wellbeing days over the summer school holidays.  We also have a Cycle to Work scheme, hybrid working, enhanced parental leave, and free access to the CODE app for discounted restaurants & hospitality venues. We are committed to developing our team and will support you with relevant training opportunities including £250 towards elective training and development of your choice.

We also offer Bupa Dental Insurance, Income Protection Insurance, as well as access to the Aviva Smart Health Platform which offers health benefits including free rapid access online GP appointments, free counselling and wellbeing support.

Application process

In line with our commitment to ensuring a fair and unbiased recruitment process, we invite candidates to answer a series of questions related to their day-to-day job. Please follow this link to answer the questions and submit your application along with your CV.

We recommend that you develop your answers offline and copy them in when you’re ready to ensure you don’t lose your work if interrupted.

Your answers will go through our sifting process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers. A long list of candidates will then additionally have their CVs reviewed. Shortlisted candidates will be invited to a 30 mins online interview. Successful candidates will be invited to attend a second, in-person interview at our office in Brixton, London.

Expected duration of this application process: 4-6 weeks

In line with our commitment to ensuring a fair and unbiased recruitment process, we will invite candidates to interview based on their answers to a series of questions related to their day-to-day job.

We are looking for an Associate Manager, Data and Digital Transformation (13-month maternity cover) to lead a small data team to incentivise and support ISEAL members to make significant improvements to their data systems, embed data-driven decision-making in their assurance processes, and work towards interoperability in sustainable supply chains.

Data is at the heart of sustainability standards and certification. A key focus of our work at ISEAL is supporting these systems to better leverage the data they collect to create value and drive sustainability impact. We support our members along their digital transformation journey. The goal is to ensure a seamless flow of sustainability and compliance data from producing enterprises to the market and to leverage this data to create incentives and benefits for those at the start of the supply chain. To date, we have focused on building the foundations for robust data governance and management, strengthening their capacity to leverage data for insights, and supporting standardisation of core certificate data. In this next strategic phase, we’re doubling down on data and technology as a strategic priority and are committed to build a more ambitious support programme focused on leveraging technology and AI.

The successful candidate will have a broad understanding of and experience with data management, and in supporting digital transformation projects within complex data ecosystems. They will be confident in engaging data practitioners from across our membership, and in facilitating peer learning on technical topics like data standardisation, interoperability, analytics and data management. Prior experience and understanding of certification, audit and sustainability performance data is an important asset.

The key responsibilities we entrust you with

• Contribute to thought leadership on digital transformation for ISEAL community members
• Provide support and oversight to Digital Innovations Coordinator on running member peer learning groups: Data Community of Practice and Data Insights Lab
• Collaborate with the Manager, Credibility and Innovations on building strong relationships with individual member organisations with regards to their use of data analytics as part of their assurance processes
• Design and deliver peer exchange sessions and guidance on organisational data management, interoperability of data systems, and deriving insights from complex data systems
• Develop guidance and resources on digital transformation and data management, building on existing ISEAL resources and tools
• Lead engagement with key data interoperability initiatives like the UN Transparency Protocol (UNTP) and GIZ DIASCA, and derive insights to bring back to the ISEAL Community
• Build momentum within the ISEAL community to collaborate on data standardisation
• Review and provide input on ISEAL’s internal AI use policy
• Potential line management of Digital Innovations Coordinator (pending prior line management experience)
•  

 Other

• Contribute to ISEAL’s wider work on data and information management, especially with the ISEAL community and its members
• Support grant-related reporting, including project and budget tracking
• Help shape and participate in strategic discussions related to the data and information management programme of work
• Actively participate in Impacts & Innovations team and organizational work planning activities
• Participate in internal staff management processes such as staff meetings, performance reviews, supervisory meetings, etc.

Essential attributes / skills / knowledge

• Experience leading or contributing to an organisational digital transformation project or implementing a data governance system, ideally in sustainability
• Experience working with technical data transfer products such as APIs and strong understanding of related data governance and data standards issues
• Interest and understanding of AI and the data management considerations associated with this field
• Interest and understanding of data ethics, rights, and ownership, especially in the context of sustainable value chains
• Experience managing and working in digital collaborative environments (e.g. Git Hub)
• Experience coordinating or facilitating group discussions and delivering webinars
• Strong verbal and written communication skills, able to make complex or technical topics accessible
• Ability to work collaboratively and in partnership with people across cultures and time zones
• Basic understanding of project management skills including effective time & task management, budget and resource management
• Confidence using virtual meeting tools (e.g. Teams, Zoom, GoToMeeting, etc), use of contact management databases (e.g. Salesforce) and proficiency in MS Office 365

Additionally desirable

• Data management experience within sustainability systems and knowledge of the broader sustainability digital ecosystem.
• Practical experience working with certification or audit data
• Experience working on organisational change management, especially in a non-profit context

ISEAL´s culture and how we will help you thrive

Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.

These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions. The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.

As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities. We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.

We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.

Other relevant information

Term: This is a maternity leave cover with a 13-months contract

Working hours: 80 % (30 hours) – 100 % (full time, 37.5 hours per week), depending on preference

Salary:   £45,800 – 49,800, depending on experience (pro rata for less than 100%)

Location: London is the preferred location. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.

International travel: The post holder will be required to undertake occasional international travel

Ideal start date: mid-September 2026

Reporting to: Traceability Manager

How to apply

Specific enquiries about this role and the application process can be sent to the recruitment(at)isealalliance(dot)org.

Deadline for applications is 6 August, 5pm GMT. Please note that we will only contact shortlisted applicants.

Cover letter: We would like to see candidates´ own writing in the cover letter and discourage the use of AI for this purpose.

Interview process

Please note that we will endeavor to keep to this schedule, but some dates may be subject to change.

Screening interviews (Teams): rolling until 13 August

Pre-interview timed exercises (between 60 – 90 minutes from home): 15-18 August

Panel interviews (in person): 19/20 August tbc

Decision: w/c 24 August

Accessibility

If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests. Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises

Age UK Trading is looking for a highly experienced and customer-focused Senior Customer Oversight & Governance Manager to lead our oversight and governance activities across our portfolio of commercial partners.
This is a pivotal role responsible for ensuring that the products and services delivered by Age UK Trading's partners provide genuine value and positive customer outcomes, in line with the Age UK Trading Principles and, where applicable, FCA Consumer Duty requirements.

Working across internal teams and external partners, you will provide independent oversight, challenge and influence, using customer outcome data and insight to drive continuous improvement. You will also lead our customer engagement function, ensuring robust complaint governance, effective customer feedback mechanisms, and regulatory compliance.

This is an excellent opportunity for a governance, risk, compliance, customer outcomes or conduct professional who is passionate about putting customers at the heart of decision-making.

Age UK Internal Grade 4N- This role is referred to as a Senior Customer Manager within the charity.
Please note this role is Home Based with some London office attendance and periodic travel to our Devon office as and when required.

Must haves:

Experience
*Experience in a governance, risk, compliance or oversight role within an FCA regulated environment (ideally insurance / intermediary distribution).(A, I)
*Strong background in financial services, with an excellent knowledge and understanding of the Financial Conduct Authority and the regulatory landscape.(A, I)
*Experience of developing or maintaining oversight, assurance or governance frameworks to evidence customer outcomes and regulatory compliance.(A, I)
*Experience of using management information, customer insight and outcomes metrics to identify trends, risks and opportunities for improvement.(A, I)
*Experience of working collaboratively with internal and external stakeholders to influence change and improve customer outcomes.(A, I)
*Strong evidence of people development and management skills.(A, I)

Skills and knowledge
*Considerable evidence of ability to interpret a range of measures and datasets to identify meaningful customer and business insights. (I, P)
*Influential relationship skills at all levels and ability to use these to drive improvements for customers.(A, I, P)
*Sound knowledge of FCA regulatory requirements, including those relevant to distribution, Consumer Duty, and product governance.(A, I)
*Sound knowledge and understanding of sales processes, customer journeys and customer facing operations.(A, I)
*Ability to provide constructive challenge and make evidence-based recommendations to improve customer outcomes.(I, P)
*Excellent communication skills, both written and verbal.(A, I, P)
*Excellent knowledge of Work, Excel, PowerPoint and Outlook.(A, P)

Personal attributes
* Demonstrates sound judgement and confidence to provide independent challenge where customer outcomes may be at risk.(I, P)
* Highly collaborative, balancing constructive challenge with the ability to build trusted relationships.(I)
* Strong attention to detail combined with a pragmatic and solution-focused approach.(I, P)

Great to Haves:

Experience
* Experience of conducting Consumer Duty assessments, fair value assessments or product governance reviews.(A, I)
* Experience of complaint oversight, root cause analysis and customer outcome reporting.(A, I)
* Experience of managing governance forums or committees and coordinating associated reporting and actions.(A, I)
* Experience of developing and maintaining risk registers or supporting broader risk management frameworks.(A, I)

Skills and knowledge
* Understanding of FCA complaint-handling requirements and DISP rules.(A, I)
* Knowledge of risk management and assurance methodologies.(A, I)
* Experience of dashboard development and performance reporting using large or complex datasets.(A, I)

Personal attributes
* Curious and proactive, continually seeking opportunities to improve customer outcomes and governance processes.(A, I)
* Resilient and comfortable working in an environment requiring challenge, negotiation and influence without direct authority.(A, I)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please click here

An exciting new opportunity has arisen to work in the Faculty's Education & Training team - leading the Faculty's 'show how' Final Membership exam and a highly successful programme of educational courses.

We are looking for a skilled administrator able to juggle a range of different activities, collaborate with others and develop new ideas. The full job description and person specification is available below and applicants should provide their CV along with a supporting statement setting out how they meet the criteria.  This role is offered on a one year contract only. 

The closing date is 12 August with interviews to be held on 20 August. 

Since 1892, Birmingham Dogs Home has been rescuing, reuniting and rehoming dogs across the West Midlands. Each year, thousands of dogs receive the second chance they deserve because of the generosity of our supporters.

As we prepare to celebrate our 135th anniversary, we're investing in our income generation team and are now looking for an experienced Events & Community Fundraising Manager to help shape the next stage of its development.

You will lead an established portfolio of fundraising activities, building on the success of our events portfolio such as Family Fun Day and Santa Paws, whist growing participation in challenge events and developing new community fundraising opportunities across the West Midlands.

Working closely with the Head of Income Generation, you'll lead our events and community fundraising programme, line manage our Community Partnerships function and play a key role in developing one of the charity's most important income streams.

About You

We're looking for someone with experience in events and/or community fundraising who enjoys working with people and creating new opportunities.

You will be organised, able to manage competing priorities and comfortable taking responsibility for your own work. You will enjoy developing relationships with supporters, community groups and colleagues, and won't be afraid to try new ideas if they have the potential to grow income or improve our supporters’ experience.

You will recognise the importance of delivering an excellent experience for our supporters and understand the role that events and community fundraising play in helping Birmingham Dogs Home achieve its ambitions.

In return, we offer:

• Two weeks' free dog boarding
• 25% discount on veterinary treatment
• Free on-site parking
• Life assurance
• BHSF Health Plan
• Employee Assistance Programme
• Pension contribution
• Ongoing CPD and development opportunities

If you're looking for a role where you can make a genuine difference, we'd love to hear from you. 

ABOUT THE ROLE

This is a senior hands-on role accountable  to the Wolves Lane Consortium board who hold the 25-year lease for the Centre, and reporting to co-managing steward Ubele Initiative CIC whose investment has made this role possible and is the employing organisation.

This results-oriented role is pivotal to strengthening the Centre’s long-term financial resilience while maintaining its strong community ethos and aligning with the vision and mission.   This to be achieved through identifying, developing and securing new income streams and expanding existing to generate gross profit, to contribute to overall running costs, and to generate sufficient yield for Consortium’s reserves and on-going investment.

Income streams to include from business to business, and retail sales; from increasing venue hires and event revenues; expanding value-partnerships with different sectors, and joint ventures; and at all times ensuring robust financial and performance oversight.

The postholder will be required to develop an Income Generation Strategy for approval by the Board and will be responsible for all its commercial elements. You must be community and values-driven, outcome-focused, an inspiring and collaborative leader and manager, and motivated by the Consortium’s vision and mission, and those of its co-stewards OrganicLea CIC and Ubele CIC.At all times you will be an ambassador for the Centre.

CO-LEADERSHIP AND MANAGEMENT

Working on behalf of the Wolves Lane Consortium, informed fully by and reporting to co-stewards Ubele CIC, and sharing the leadership and management of the Centre with the Facilities & Operations Manager, together you will be relied upon for the Centre’s success in pursuing its strategic and annual plans, and in what it does and how it does it. 

The Facilities and Operations role is primarily to ensure the Centre is fit for all of its many different purposes; provides all users and visitors with a safe environment for their operations and activities, and a pleasant, rewarding, inspiring experience that results in return visits, longer dwell time.  And in so doing reaches and attracts new audiences and more custom.

The Community Enterprise role is predominantly outward facing - to create, attract and secure new and increased income streams through more sales of its products, services and offer; to co-create with entrepreneurs’ new community-based enterprise models and for joint ventures; to secure more investment from philanthropic and individual donations, and for funded programmes from new and existing partners.

These two distinct and overlapping roles will work collaboratively creating synergies to optimize the Centre’s income generating potential, the revenue and investment it secures, and at the same time increase its reputation, reach, and value as a vibrant community asset and contributor to community wealth building.

Together the two senior roles will deliver a seamless, compliant, and inspiring Centre offer, will co-lead and motivate the Centre team through a people management approach that fosters a culture of ambition, collaboration, care and success. Individually and together you will be accountable to the Consortium Board’s for ensuring all regulatory and customer standards are applied and met consistently, pursuing its vision through the strategy for the Centre’s good health, sustainability, and continuous growth in accordance with the Consortium’s values and ways-ofworking.

KEY RELATIONSHIPS

Wolves Lane Consortium Board – represented by the Consortium’s two comanaging stewards, OrganicLea CIC and Ubele CIC, and to whom this role is accountable

Ubele CIC – one of the Consortium’s two co-managing stewards, employer and funder of this role, and to whom this role reports

Wolves Lane Centre Facilities & Operations Manager - close collaboration as coleaders & co-senior managers of the Centre, jointly responsible to the Board for the Centre’s successful pursuit of its vision and mission

Direct reports: Hires & Events Manager; Senior Grower (Enterprise)

Wolves Lane Centre staff team - who you will jointly lead with the Centre’s Facilities & Operations Manager

Businesses, their associations, and sectors - with whom to do business; Value Stakeholders including existing and new £ funding partners, public sector commissioners; Venue Hirers - commercial, private & community; Local / subregional / regional stakeholders including government

Community organisations, groups & their members; local residents and other local stakeholders

DUTIES AND RESPONSIBILITIES

Enterprise and business development

Develop and implement a Board approved 2-year enterprise and income generation strategy and action plan aligned with the Centre’s mission and that, Identify and secure new, and increase and expand existing, commercial and retail sales income for produce and plants grown at Wolves Lane Centre, Pasteur Gardens and other growing sites.

Develop and increase the Centre’s venue hires & events offer including markets;

Co-create and support new community-based enterprise models that can operate within and / or be part of Wolves Lane Consortium eco-system, with a particular focus on increasing representation of those from Black and Racially minoritised communities

Support the Facilities & Operations manager in the development of financially viable business cases for the cafeteria and the retail offer and  that contribute to Centre surpluses

Grow and diversify earned income streams to improve financial sustainability.

Monitor market trends and identify opportunities for innovation and growth.

Partnership development

Attract and build strong customer relationships with wholesalers, retailers, restaurants, concessions etc., and other businesses who will buy produce from Wolves Lane’s growing sites

Develop and maintain strong relationships with commerce to whom we will sell, community organisations, funders and public sector bodies and identify opportunities for sales and hires.

Act as an ambassador for the Centre, representing it at networking events and stakeholder meetings including the local Business Improvement District (BID).

Develop collaborative programmes and initiatives that enhance community impact and income potential and bring new communities onto our site.

Venue Hire and Events

Develop and implement a Board-approved Hires Policy, ensuring alignment with the Centre’s values as both a community and income-generating asset.

Working with key colleagues, maximise income from venue hire through proactive marketing and relationship management.

Oversee the planning and delivery of events that generate revenue and increase footfall

Ensure effective systems are in place for bookings, contracts, invoicing and customer service. Ensure effective use of the space-rental software, platforms, optimising functionality and user experience.

Ensure compliance with safeguarding requirements and GDPR.

Customer experience 

Jointly with the Centre’s Facilities & Operations manager set centre-wide customer and visitor service standards applicable to all areas, facilities and services, ensuring these comply with all regulatory and health & safety requirements, and are consistently applied and visible.

Financial management and budget oversight

Jointly with the Centre’s Facilities & Operations manager develop annual budget in collaboration with and for the approval of the Wolves Lane Board

Working with the finance team, monitor income and expenditure, producing regular financial reports and forecasts for the areas of responsibility.

Ensure financial controls and reporting processes are robust and transparent.

Oversee the development of funding applications and business cases to attract income and to generate a significant net contribution

Leadership & People Management

Jointly with the Centre’s Facilities & Operations manager, to provide leadership to the Centre, motivating, inspiring and involving the Centre based team including its volunteers, and in a manner and style that is participatory whilst retaining accountability

Manage and coach direct reports in a participatory style, that inspires and motivates for the team members’ and team’s high-performance

Reporting & Governance

Be accountable the Wolves Lane Consortium Board on performance, risks and opportunities.

Report to Ubele Initiative CIC, the role’s employer and manager

Support the Consortium board in its strategic and action planning, within the context of  its long-term business planning.

Ensure compliance with all relevant internal policies and procedures of Ubele and Wolves Lane Consortium; regulatory and legal requirements; industry-sectorprofessional recognised good practice in the areas relevant to this role.

Other Any other duties commensurate with this role’s status and purpose and as required by management.

PERSON SPECIFICATION

Essential

Proven and successful experience in enterprise development, income generation, or running a business.

Strong sales, marketing and customer service skills, with a track record of meeting income targets.

Demonstrable success in developing partnerships and securing earned income.

Experience of budget management and financial reporting.

Strong communication and stakeholder engagement skills.

Excellent organisational skills and attention to detail.

Entrepreneurial mindset balanced with a commitment to community values.

Senior-level experience of people leadership, people management and decisionmaking.

Ability to work independently and take responsibility and accountability for decisions made.

Experience of working collaboratively with shared responsibilities and accountabilities for decision-making.

Ability to lead and motivate teams to engage and perform, ideally using participatory approaches.

Excellent interpersonal and communication skills, with a collaborative approach.

Resilience, creativity and the ability to work in a dynamic, hands-on environment.

Commitment to the Consortium's and co-managing stewards' vision and mission to reduce economic, environmental, food, land, racial and social injustices through its work and decision-making, and to community wealth-building.

Desirable

Growing experience of plants, fruit and vegetables.

Experience of promoting or managing venue hire or events, ideally in a multi-use or community setting.

Experience of managing retail sales.

Experience of working with Black and racially minoritised communities, ideally widening opportunities for participation where there has historically been underrepresentation.