Relationship manager jobs

Job Title - Member Services Manager

Contract - Permanent

Hours - 21 hours per week

Salary - £30,600 per annum (£51,000 FTE)

Location - Coram Campus, London – hybrid of office and home working

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About CoramBAAF

CoramBAAF is the UK’s leading membership organisation for professionals working across adoption, fostering and kinship care. We provide information, best practice guidance, advice, training and resources to support our members and influence policy to improve outcomes for children and young people.

Our corporate members in England, Wales, Scotland and Northern Ireland represent 94% of all local authorities as well as regional adoption agencies, health and social care trusts, independent fostering providers and voluntary adoption agencies, and cover 88% of all children and family social workers.

Our 600+ individual and associate members - comprising lawyers, health professionals, educational institutions, therapeutic and family support services, and more - reflect the multidisciplinary nature of our work.

Together, our members make up the largest network of organisations and individuals involved with children in their journey through the care system.

About the role

CoramBAAF’s membership is central to the organisation’s aims and activities. The Member Services Team provides a comprehensive service to corporate, associate and individual members and customers in all four nations of the UK. The team manages and tracks member renewals, enrols new members, implements recruitment and retention strategies, co-ordinates service delivery to members and handles a wide range of membership enquiries.

The team is also responsible for the licensing of CoramBAAF’s health and social work report forms, essential to practice in adoption, fostering, kinship care and other substitute care UK-wide. Activities to support the licence scheme include managing and tracking licence renewals, coordinating the release of new and updated forms, enrolling new licence holders and handling a wide range of queries.

The Member Services Manager will provide leadership and line management across both membership and the forms licence scheme. The postholder will maximise income from CoramBAAF membership and ensure its continued reach and relevance. They will also maximise income from the forms licence scheme and actively promote its importance as a key member benefit. Importantly they will strengthen engagement with members to ensure retention whilst also increasing reach and awareness nationally to recruit new members.

Key responsibilities include:

• Develop and oversee the implementation of a member engagement strategy to increase direct contact with staff/frontline workers in members agencies.
• Have regular contact with member agencies (in person and online) to promote the benefit of membership and ensure that members are maximising their membership.
• Gather data and maintain accurate records of current member agency engagement in order to identify opportunities for growth as well as areas of concern.
• Take the lead, and in consultation with colleagues, agree the membership benefits and fees payable across the different categories of membership UK wide.
• Take the lead, with colleagues, to devise new membership categories and benefits as appropriate.
• Monitor take up of membership and engagement with CoramBAAF and devise strategies and communications accordingly.
• Take the lead, and in consultation with colleagues, maintain and develop the forms licence scheme.
• Maximise income from the scheme by encouraging take up of more forms and attracting more users/customers.

We are seeking an enthusiastic, hard-working and proactive professional to lead our small but dedicated Member Services team. The ideal candidate will be a motivated individual with strong membership, organisational and communications skills and experience and a desire to provide high quality services to members and customers.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing Date: 30th August 2026 at 23:59

Interview Date: Week commencing 14th September 2026. Please note that interviews will be held in-person at the Coram Campus in London and will include a short test.

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

 

Lead a vital out-of-hours mental health crisis prevention service, supporting people across Surrey when they need help most.
Join Catalyst Support as our Safe Haven Team Lead and help shape a compassionate, responsive service that offers a meaningful alternative to A&E.

Catalyst Support is looking for a confident and values-led Safe Haven Team Lead to support the smooth running of our out-of-hours crisis prevention and support service across Aldershot, Guildford and Woking. This is an opportunity to play a key role in a partnership model that brings together community connections and statutory mental health providers to reduce emotional and psychological distress for people experiencing, or at risk of escalating to, a mental health crisis.

You will help lead and support Safe Haven staff, manage rotas and cover, contribute to safe and effective incident management, and work closely with colleagues and partner organisations to ensure the service is consistent, high quality and responsive. The role will suit someone with experience in mental health or social care settings who can remain calm under pressure, communicate confidently, support staff wellbeing and performance, and build positive relationships across services.

At Catalyst, we believe change is achievable through a flexible, respectful, inclusive and non-judgemental approach. If you bring kindness, integrity and commitment, and want to help deliver a service that makes a real difference to people in moments of crisis, we would love to hear from you.

Location Hybrid, ability to travel to Safe Haven sites in Woking, Guildford and Aldershot. Minimum two days per week at Catalyst Support's office in Woking

Salary £30,000–£33,000 pro rata plus on-call allowance

Work pattern 28 hours per week, including evening and weekend hours

Contract type Fixed term until 31 March 2027, with the possibility of extension.

About Catalyst Support

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing - together every step of the way.

Key Responsibilities

• Manage rotas, ensuring there is adequate cover for holiday and sickness
• Solve issues of staff cover with partner organisations as they arise
• Undertake monthly team meetings with all Safe Haven staff
• Deliver one to one supervision for staff, ensuring all performance issues, complaints and support needs are addressed
• Support with annual appraisals for Safe Haven staff
• Ensure all Catalyst staff are following the incident management process and utilising the on-call rota 
• Participate in the on-call rota, ensuring you are able to respond to urgent calls, follow-up and report incidents during Safe Haven opening times
• Attend any necessary meetings to meet the needs of Safe Haven
• Liaise with the Senior Manager and Director of Services in preparation for the Service Review and Steering Group Meetings in relation to service delivery
• Work with the Senior Manager around operational efficiencies and ensure the service follows best practice
• Work with the Senior Manager around any complaints, grievances and serious performance issues
• Work as part of a team of Team Leads and communicate well with colleagues working from different locations
• Develop relationships with service users, carers and statutory and non-statutory organisations, in order to provide more integrated preventative and crisis management provision
• Ensure high quality services are delivered consistently and adhere to best practice guidelines, including safeguarding and safe practice.
• Take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal
• Work within the Catalyst governance framework
• Work 1 shift a month at a Safe Haven site (minimum 10 a year), to be paid additionally to Team Lead hours at Support Worker rate

About you

• We’re looking for someone who can bring compassion, confidence and strong leadership to a busy out-of-hours mental health support service. You will be someone who:
• Has experience working in social care, mental health, crisis support or a similar community-based service.
• Has experience supervising, supporting or mentoring staff and/or volunteers.
• Can build positive working relationships with statutory, voluntary and community partners.
• Understands safeguarding, confidentiality, consent, information sharing and GDPR
• Can support staff wellbeing and address performance or support needs appropriately
• Communicates clearly and confidently, both verbally and in writing.
• Is organised, with good administrative, recording and reporting skills
• Can remain calm under pressure and respond confidently to urgent or sensitive situations
• Is able to work on your own initiative while also contributing positively as part of a wider team
• Is committed to delivering high-quality, safe and inclusive services
• Understands and values equality, diversity and equal opportunities
• Is confident using IT systems and databases
• Is able to work flexibly across locations, including evenings, weekends and on-call responsibilities
• Brings Catalyst’s values of kindness, commitment and integrity to everything you do.

Benefits 

26 days annual leave plus bank holidays (increasing with service)
Pension scheme and access to Simply Health (including optical, dental and counselling sessions)
Birthday leave, employee discounts, and flexible working wherever possible
Supportive probation, sick pay after probation and access to our employee assistance programme

Safeguarding & Checks

This post is subject to the Disclosure and Barring Service (DBS) check at an enhanced level.
Please note past drug and/or alcohol or criminality history will not necessarily discount you from undertaking this role. We encourage applications from people with lived experience where appropriate
All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment. Please let us know if you require any adjustments to support your application.

 

About us

Our purpose is simple: to save lives at sea. 24 hours a day, every day, RNLI lifesavers are ready to launch to the rescue. We’re looking for a new Philanthropy Manager, homebased in the South East of England, to join our expanding Philanthropy Team. The Philanthropy Team supports the RNLI by working with individuals who are passionate about our work and want to make a difference through high-value gifts.

This is an exciting time to join the team as we are about to embark on a £150m capital appeal which the Philanthropy Team will be a key part of delivering. This is a new role, our second in the South East, and you will work closely with our experienced Philanthropy Manager who has been managing the whole area. You will have a dedicated geography of focus around but not exclusive to Essex, Kent, East Sussex, West Sussex, Surrey and part of London.

Some of the benefits

• Flexible working
• 26 days’ annual leave plus Bank Holidays
• Competitive pension scheme
• Life assurance
• Health and dental cash plan option
• Training & Development in Major Giving

Your role

As a Philanthropy Manager, you will be tasked with focus on the following areas:

• Growing and managing a portfolio of up to 70-90 major donors, to solicit and close five, six and seven figure gifts
• Building compelling cases for support that inspire and align with donors’ interests and identified needs
• Developing and hosting a small number of engagement, prospecting, and recognition events
• Providing excellent customer service and stewardship

About you

We’re looking for someone who loves meeting people and has a natural aptitude for selling and prospecting. You’ll thrive on developing relationships, inspiring others in the work of the RNLI. Your great communication skills will allow you to flex your style to a wider range of audiences, whether colleagues, senior stakeholders, donors or prospects. You’ll be self-motivated working as part of a remote team and be comfortable working outside regular office hours and travelling occasionally within the rest of the UK and Ireland as the job demands.

To be considered as a Philanthropy Manager, you will need:

• Ideally you will be able to have easy access to your key geographical areas highlighted above
• Relevant or transferable experience of account managing and developing and maintaining excellent relationships with individuals. You excel at Customer Service.
• Experience of working with stakeholders at all levels both internal and external, securing and managing meetings with senior stakeholders, flexing style to the audience.
• Excellent numerical skills and ability to prepare financial information, and ability to discuss and present complex information, and the ability to communicate with passion and authority
• This post requires a valid driving licence

So, as a Philanthropy Manager if you have the drive and enthusiasm to be part of our One Crew to achieve our Philanthropy goals and want to see how you can support our organisation’s aim to reduce drowning, this could be the role for you. To apply, please visit our jobs page.

Closing date: 9 August 2026.

Interview date: 18 August 2026.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.

Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.

The Acquisition Marketing Manager attracts new UK supporters and generates income for Mary’s Meals’ school meals programme through effective and inspiring marketing across online and offline channels. This is a fast paced and hands on role for someone who loves to collaborate, problem solve and drive growth while keeping focused on our mission to feed hungry children. 

The role primarily raises income (but also awareness) through multi-channel marketing activity with a clear focus on maximising ROI and delivering supporter growth at scale. The focus of the role is on online marketing opportunities and includes managing our organic and paid social channels, overseeing social media influencer strategy and identifying emerging digital channels. The Manager works closely with the Mary’s Meals International team and its agency to deliver Google and Bing Paid Search, Google Grant, Display, and YouTube.

The role will also identify and manage the most effective offline marketing opportunities to maximise ROI from small budgets and pro bono opportunities, such as TV, Radio and OOH advertising. The Manager will ensure online and offline marketing opportunities complement each other (and link seamlessly to our retention strategies) as part of an integrated multi-channel marketing strategy.

Keeping our values led approach at the central focus is essential as is harnessing technology and good fundraising practice. We believe that how we do things is just as important as the end results.

The Acquisition Marketing Manager works side-by-side with colleagues from across the Supporter Experience and Communications directorate, ensuring a joined-up approach to all communications activities, through the integration of strong storytelling, marketing expertise and supporter engagement. The role has line management responsibility for the Acquisition Marketing Officer.

Key responsibilities include

• Ensure Mary’s Meals’ mission remains central to all Acquisition Marketing work.
• Work in ways which embody the team’s culture of empowerment, innovation and collaboration ensuring that Mary’s Meals’ values remain central.
• Direct line management of the Acquisition Marketing Officer and volunteers as required.
• Manage agencies and freelancers as required.
• Ensure activities follow fundraising and data regulations, and marketing best practice.
• Contribute to the creation of fundraising and awareness raising campaigns that build support for our vision including being part of cross-organisation project groups.
• Develop and execute a results-driven digital marketing strategy focused on income generation, conversion, and lifetime supporter value.
• Identify, manage and deliver media buying opportunities, ensuring that there is a strong creative execution, measurable ROI and cost-effective impact.
• Identify opportunities for pro bono media partnerships and manage relationships with agencies and external partners.
• Build performance-driven channel plans across, organic and paid social media channels such as Meta.  
• Utilise audience insights and data to ensure all activities are effectively targeted and evaluated.
• Deliver multi-channel marketing campaign strategies making use of the full range of online and offline channels available to Mary’s Meals. Seeking out the most effective channels based on strong ROI results.  
• Set up manage, and optimise Meta Ads with a focus on return on ad spend (ROAS) and cost per acquisition (CPA).
• Support the Website Marketing Manager to help deliver, manage, and continuously optimise Paid Search campaigns on Google Ads, Google Grant, and Bing Ads with a focus on return on ad spend (ROAS) and cost per acquisition (CPA. Also be able to manage this work independently as required.
• Track and report on key income metrics using GA4, Meta Ads Manager, Power BI, GTM, and UTM tagging, with a focus on ROI, revenue per click, and conversion rates.
• Evaluate marketing campaigns and channel specific activities, sometimes as part of wider organisational activities.

Please follow instructions on Charity Job to be redirected to our website and apply today!

The General Manager is responsible for the day-to-day leadership, operational management and financial performance of Vision 21 Gloucestershire.

The postholder will oversee the delivery of the charity's trading, environmental and community programmes, ensuring they operate effectively, safely and sustainably. They will lead staff and volunteers, manage operational budgets and resources, and ensure the charity's projects achieve their agreed objectives and impact.

The role combines commercial management of Reclaim Furniture Reuse and the local council bulky waste contract, with oversight of Vision 21's wider programmes, including ‘The Greenhouse’ (charity office and community space), Libraries of Things, Repair Cafés, community growing projects and other sustainability initiatives.

Working closely with the CEO, the General Manager will translate the charity's strategy into effective operational delivery, ensuring the organisation remains financially resilient and community focused.

Key Responsibilities

Operational Leadership

• Lead the day-to-day operation of Vision 21 Gloucestershire.
• Implement organisational objectives and annual plans agreed with the CEO and Trustees.
• Ensure effective communication and coordination across all projects.
• Develop and improve operational systems, processes and procedures.
• Monitor organisational performance and identify opportunities for improvement.
• Preparing annual operational plans
• Reporting KPIs to Trustees
• Supporting business development
• Identifying new income opportunities
• Support the CEO and Trustees through preparation of operational reports, risk registers, policies and annual planning.

Reclaim Furniture Reuse & Trading Operations

• Lead the successful operation and development of Reclaim Furniture Reuse.
• Grow the revenue via new revenue streams including online sales
• Manage the Cheltenham Borough Council bulky waste collection contract.
• Maximise sales, reuse rates, customer satisfaction and operational efficiency.
• Develop volunteer involvement, marketing and online sales opportunities.
• Oversee stock management, logistics, deliveries and collections.
• Ensure the successful relocation and operation of Reclaim at its new premises.

Staff and Volunteer Management

• Line manage operational staff and project coordinators.
• Recruit, support and develop staff and volunteers.
• Conduct supervision, appraisals and performance management.
• Foster a positive, inclusive and high-performing organisational culture.
• Ensure appropriate volunteer recruitment, training and retention systems are in place.

The Greenhouse and Community Programmes

• Oversee the operation and utilisation of The Greenhouse.
• Support the delivery of events, room hire and community activities.
• Ensure funded projects are delivered to agreed outputs and outcomes.
• Oversee the Libraries of Things, Repair Café network and community growing projects.
• Support the development of new programmes, partnerships and earned income opportunities.

Financial Management

• Manage operational budgets and expenditure.
• Work closely with the Treasurer, bookkeeper and CEO to monitor financial performance.
• Produce management information and operational reports.
• Ensure robust financial controls and procedures are maintained.
• Contribute to annual budgeting and financial planning.

Health, Safety and Compliance

• Ensure compliance with health and safety, employment, environmental and charity regulations.
• Maintain organisational policies, procedures and risk assessments.
• Oversee safeguarding, volunteer management and insurance requirements.
• Protect the charity's assets, reputation and operational resilience.

Partnerships and Community Engagement

• Build and maintain positive relationships with partners, funders, local authorities, businesses and community organisations.
• Represent Vision 21 at meetings, events and networking opportunities.
• Support the CEO in developing strategic partnerships and opportunities.

Person Specification

Essential

• Autonomous self-starter: Capable of managing daily operations and executing the strategic plan independently with minimal oversight from the Board.
• Significant experience managing operations, teams or projects.
• Experience managing staff and volunteers.
• Strong financial and commercial awareness.
• Experience managing budgets and organisational performance.
• Excellent organisational and leadership skills.
• Strong communication and relationship-building abilities.
• Ability to work strategically whilst remaining hands-on and practical.
• Commitment to environmental sustainability and community development.
• Full UK driving licence.

Desirable

• Experience within the charity, social enterprise or community sector.
• Experience in retail, reuse, circular economy or waste reduction activities.
• Experience managing contracts or service delivery.
• Knowledge of health and safety and compliance management.
• Experience working with trustees, governance structures or boards.

Key Relationships

The General Manager will work closely with:

• CEO (strategic leadership, fundraising and organisational development)
• Board of Trustees
• Treasurer and Finance Volunteers
• Reclaim staff and volunteers
• Project Coordinators
• Cheltenham Borough Council
• Funders and community partners

Success Measures

The postholder will be expected to:

• Maintain financial sustainability across operational activities.
• Successfully manage Reclaim's relocation and performance.
• Grow volunteer recruitment and retention.
• Increase utilisation and income generation from The Greenhouse.
• Deliver funded project outputs and outcomes.
• Maintain high standards of health, safety and compliance.
• Support the long-term growth and resilience of Vision 21 Gloucestershire.

We are seeking an experienced counsellor/therapist to manage the Sexual Health Counselling Service, managing a small team of counsellors, trainees and volunteers.

The role will involve line management responsibilities for counsellors on the service, as well as for a young people’s counsellor; and overseeing up 2-4 trainee/volunteer placements, supporting their development and liaising with training institutes.

In addition to holding a small client caseload, you will also oversee client intake, assessments and allocation. You will ensure a high-quality and consistent delivery across the Sexual Health counselling service in line with KPIs and frameworks. Increasing referrals and building strong relationships in commissioned London boroughs will be an integral focus.

Help Shape the Future of People and Volunteering at The Shakespeare Hospice

We're looking for an experienced HR professional who is passionate about people, volunteers and continuous improvement. In this newly refreshed role, you'll play a vital part in modernising our people processes, enhancing our volunteer programme and helping ensure The Shakespeare Hospice remains an employer and volunteer organisation of choice within our community.

Make a Difference Through People

At The Shakespeare Hospice, our mission is to provide exceptional care and support to patients, families and loved ones facing life-limiting illnesses. Behind this vital work is a dedicated team of employees and volunteers who make a real difference every day.

We are seeking an experienced and compassionate HR & Volunteer Manager to join our People & Workforce Team. This is an exciting opportunity for a skilled HR professional who is passionate about supporting people, fostering positive workplace cultures and recognising the invaluable contribution volunteers make within our community.

About the Role

Reporting to the Head of People & Workforce, you will play a key role in delivering professional HR support across the Hospice while leading and developing our volunteer programme.

This is an exciting opportunity for someone who enjoys creating positive change. As the Hospice continues to evolve, a key focus during your first year will be to help modernise, streamline and improve people and volunteer processes, ensuring they are efficient, fit for purpose and provide an excellent experience for employees, volunteers and managers alike.

You will work closely with colleagues across the organisation to identify opportunities for improvement, simplify ways of working, enhance systems and processes, and support the development of a modern, people-focused HR function. 

You will:

• Provide expert HR advice and guidance to managers on a wide range of people matters.
• Lead the review, development and modernisation of HR and volunteer processes, policies and systems.
• Identify opportunities to streamline administration, improve efficiency and enhance the employee and volunteer experience.
• Lead and develop recruitment and onboarding processes.
• Support employee wellbeing and engagement initiatives.
• Ensure compliance with employment legislation, HR best practice and regulatory requirements.
• Produce workforce data and insights to support decision-making and continuous improvement.
• Oversee volunteer recruitment, onboarding, engagement and recognition.

About You

We're looking for someone who is not only an experienced HR professional but also someone who enjoys improving the way things work.

You will be comfortable challenging existing practices, introducing new ideas and helping to build efficient and effective people processes. You'll be excited by the opportunity to make a lasting impact and help shape the future of HR and volunteering at The Shakespeare Hospice. 

Why Join Us?

This is a unique opportunity to join The Shakespeare Hospice at a pivotal time. Alongside providing expert HR and volunteer leadership, you'll have the opportunity to influence and modernise key people processes, helping to create an outstanding experience for our employees, volunteers and managers while supporting the Hospice's long-term ambitions.

To Apply

If you are an experienced HR professional looking for a meaningful role where you can make a lasting impact on employees, volunteers and the wider community, we would love to hear from you.

Please provide a CV and cover letter - guide two A4 pages detailing how your skills and experience match the requirements of the role.  Full details of the role can be found here.

The Shakespeare Hospice is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.

Candidates must be able to demonstrate their eligibility to work in the UK.

The Shakespeare Hospice reserves the right to close adverts early should we receive enough applications.We reserve the right to extend the closing date for this vacancy should the need arise.

All data is processed in accordance with our privacy policy. 

Finance Manager

We are delighted to share this new and exciting opportunity for a Finance Manager to join the organisation. This is a part-time role offering hybrid and flexible working.

Position: Finance Manager

Location: Manchester/Hybrid (min 1 day per week in the Manchester office)

Salary: £50,455 pro-rated to 21 hours (actual £30,273)

Hours: Part time, 21 hours per week

Contract: Permanent

Closing Date: Midnight, Sunday 23 August 2026. We reserve the right to close the role early.

Interviews: Wednesday 2 September in Manchester.

About the Role

As Finance Manager, you will own the delivery of financial compliance, reporting and planning for the organisation. Reporting to the COO, you will provide leadership within the finance function, ensuring the accurate and timely production of management accounts, budgets and forecasts. You will focus on technical review, strategic financial analysis, Board reporting and business partnering with senior stakeholders, supporting effective organisational decision-making.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Key responsibilities include:

Management Reporting, Budgeting and Forecasting

• Review and quality-assure monthly management accounts.
• Provide strategic commentary and analysis for the COO and CEO.
• Lead the annual budget process and reforecasting cycle, setting timelines, assumptions and formats; direct the Financial Controller in the preparation of supporting schedules and present final outputs.
• Develop financial models to support budgeting, forecasting, pricing and scenario planning, providing recommendations to the COO and Leadership Team.

Board & Subcommittee Reporting and Governance

• Prepare financial performance, planning and reporting papers for the Board, Audit and Risk Committee, and Leadership Team.
• Work with the COO to develop, review and maintain financial policies and procedures.

Line Management and Finance Delivery

• Line manage the Financial Controller.
• Manage the relationship with external bookkeeping support.
• Act as the escalation point for complex finance queries.

Financial Control and Systems

• Design and maintain robust financial controls, processes and reconciliations.
• Drive the ongoing development and effective use of Xero to improve efficiency, reporting and quality.
• Ensure tax compliance across VAT, payroll and corporation tax returns.

Statutory Accounts

• Prepare annual statutory accounts (the financial section of the Annual Report).
• Review year-end working papers and analysis, responding to technical and judgement-based audit queries.

Business Partnering

• Act as finance business partner to senior budget holders and Leadership Team members.
• Set standards and frameworks for business partnering delivered by the Financial Controller.
• Meet regularly with senior budget holders to review financial performance, challenge assumptions and support decision-making.
• Lead complex financial analysis and provide advice to support departmental and project decisions.
• Provide financial input into organisational strategy, pricing and business development.

About You

To be successful in this role, you will bring:

• Qualified finance professional (ACA, ACCA, CIMA, CIPFA or equivalent)
• Proven experience in leading the delivery of high-quality management reporting, budgeting, forecasting and financial analysis to support organisational decision-making
• Strong governance and financial control mindset, and proficiency in developing, maintaining and improving financial systems, policies and processes
• Effective business partnering and stakeholder management skills, with the ability to build credible relationships and provide professional financial advice to senior budget holders and the Leadership Team
• Sound knowledge of statutory financial reporting, external audit processes and tax compliance requirements
• Excellent communication and interpersonal skills, with the ability to present complex financial information clearly and confidently to a range of audiences
• Exceptional organisational skills, demonstrating strong attention to detail while effectively managing competing priorities and meeting deadlines

About the Organisation

As the voice of the UK’s co-operative movement, the organisation empowers and supports co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. As an organisation it is led by unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Benefits

As an organisation that is owned and controlled by its members, that put people at the forefront of all that it does, benefits include flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and Trade Union.

Other roles you may have experience in could include Finance, Finance Manager, Finance Officer, Finance Lead, Finance Coordinator, Deputy Finance Manager, Accountant, Business Accountant, Senior Accountant.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

About us

The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.

Our organisation aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, by advancing research and promoting excellence in CBT and related professions.

We have more than 27,000 members across the UK, Ireland and overseas, and a staff team, who work remotely. 

We deliver a wide range of events via online and in-person CPD sessions and two conferences which support the professional development of members and non-members, whilst sharing best practice showcasing research and creating valuable networking opportunities.

About the role

Your role will be the lead for governance and assurance across BABCP, supporting the Board, Committees and staff teams to ensure robust governance arrangements, effective risk management and compliance with regulatory requirements.

This role will focus on;

• ensuring the continued development, implementation and embedding of BABCP's Governance and Assurance Framework, including the identification, management and monitoring of organisational risk.
• supporting the Board and Committees through the provision of expert governance advice, effective administration, performance monitoring and the delivery of key governance activities including the AGM, elections and Annual Report.

Please refer to the full job description for more itemised duties and responsibilities.

What we’re looking for

The successful candidate will have significant experience of leading and managing governance and assurance functions within an organisation of similar scale, and be confident working with senior stakeholders, Boards and Committees.

You will need to be highly organised, able to build strong and effective working relationships, and capable of providing expert advice on governance, assurance, risk and regulatory matters.

Experience of working within a regulated environment, with knowledge of governance best practice and relevant legislation, would be an advantage.

We are looking for a candidate who can think strategically, solve complex problems, and work collaboratively with colleagues to strengthen governance practices and support organisational objectives.

Please refer to the person specification as part of the job description for more information on the criteria to be successful in the role.

BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.

How to apply

Please provide a CV and cover letter by midnight on 23rd August 2026.

Please note

We expect a high volume of applications for the role so early application is encouraged as the advertisement may be withdrawn ahead of the application deadline.

If you have not heard from us by 9th September 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.

Feedback will be provided to those who are invited to interview.

Big C is proud to support people affected by cancer across Norfolk — and the generosity of our supporters makes that possible.

We’re looking for an enthusiastic and driven Fundraising Manager to join our Fundraising, Marketing and Communications Team. This is a hands-on, varied and relationship-led role where you’ll build meaningful connections, deliver engaging fundraising initiatives.

This is an exciting opportunity for someone with fundraising experience who wants to contribute directly to Big C Cancer Charity's income and see the real impact of their work within the community.

About the role

Reporting to the Chief Executive, you'll drive income generation through corporate partnerships, community fundraising, events and individual giving while leading a dedicated fundraising team.

As an ambassador for the charity, you'll build strong relationships with supporters and identify new opportunities to secure sustainable funding, helping Big C continue to support people affected by cancer across Norfolk and surrounding counties.

This is a proactive role that combines relationship-building, income generation and coordination — ideal for someone who enjoys being out in the community while keeping everything organised behind the scenes.

Key Responsibilities include:

• Proactively identify, evaluate and develop new fundraising opportunities, partnerships and income streams that support the growth and sustainability of Big C’s fundraising activities.
• ​Develop, lead and deliver projects and activities, working collaboratively with colleagues across the charity where appropriate, that contribute to Big C’s income generation plans, increase supporter engagement and retention, and help achieve the charity’s objectives.
• ​Undertake a structured programme of corporate and community engagement, with strong focus on positively promoting Big C and developing relationships and partnerships that generate ongoing support the charity 

Please see the job description on our website for full information and person specification.

Big C is one of East Anglia’s largest cancer charities, having raised £50 million in 45 years. Each year, our supporters help us raise around £3 million to support people affected by cancer in our community.

We provide holistic care through Cancer Support Centres and Hubs, as well as online and telephone support via our Virtual Support Centre. Income comes from donations, local businesses, grants, legacies, and 11 charity shops across the region.

Committed to equity, diversity, and inclusion, Big C was recently awarded Gold Accreditation in the Best Employers Eastern Region 2025 and offers a supportive environment that values wellbeing and work/life balance.

Why Big C?

We’re proud to be a Best Employer (Gold, Eastern Region 2025) and offer a supportive, inclusive working environment that values wellbeing, development, and work-life balance.

Our benefits include:

• 33 days holiday (FTE, including bank holidays)
• 5% employer pension contribution
• Company sick pay and life assurance
• Health Cash Plan and Employee Assistance Programme
• Cycle to Work Scheme
• Opportunities for professional development

If you share these values and want to make a real difference, we’d love to hear from you.

Apply Now

Big C are committed to safeguarding and promoting the welfare of vulnerable adults, young adults and children and expect all staff and volunteers to share this commitment. 

When applying, please complete the online application fully. Information to support your application can be in your attached covering letter or where indicated in the application. 

If you have questions about this role, would prefer to apply another way, or require information in an accessible format, please get in touch.

Closing date for applications: ​Sunday 9 August 2026 - however please note that this vacancy may close earlier once sufficient applications received. Interviews will take place as soon as possible.

(no agencies thank you)

Ref: CAM1221154

Regional Operations Manager

Hybrid - Covering Southern England

£50,000 - £55,000

Lead. Inspire. Transform.

Are you an experienced operational leader looking for the opportunity to make a real difference?

Our client is seeking an exceptional Regional Operations Manager to join their Supported Living leadership team covering their Southern Region 

Working as the operational deputy to the Head of Supported Living, you'll play a pivotal role in ensuring the services are safe, well-led, person-centred and consistently deliver outstanding outcomes for people with learning disabilities, autism and complex support needs.

This is more than an operations role. It's an opportunity to influence culture, strengthen leadership, drive quality and help shape the future of Supported Living within one of the UK's leading charities.

About the Role

You'll provide operational leadership through the management and development of Registered Managers and the Quality & Improvement Lead, ensuring services consistently achieve high standards of quality, regulatory compliance and operational performance.

Working closely with the Head of Supported Living, you'll provide assurance across your region, using governance, performance data and quality intelligence to drive continuous improvement and support strategic decision-making.

You'll build high-performing teams, develop leadership capability, strengthen relationships with commissioners and partners, and ensure services remain inspection-ready while delivering outstanding, person-centred support.

They're looking for someone who:

• Has significant operational leadership experience within Supported Living or adult social care.
• Has experience managing multiple services through Registered Managers.
• Has an excellent understanding of CQC regulation, safeguarding and governance.
• Can inspire, coach and develop leaders to achieve their full potential.
• Uses data, quality assurance and performance information to drive improvement.
• Builds strong relationships with commissioners, families and professional partners.
• Is passionate about delivering outstanding outcomes for people with learning disabilities and autism.

This is a fantastic opportunity to join a supportive senior leadership team where you'll have the autonomy to influence change, develop services and make a lasting difference to the lives of the people they support.

If you're a collaborative, values-led leader who enjoys developing others, improving services and delivering operational excellence, we'd love to hear from you.

About The Role

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every decision and every action we take can make a real difference to the lives of people affected by dementia.

We're looking for an experienced and compassionate Safeguarding Manager to lead our national safeguarding case management team. This is a unique opportunity to provide professional safeguarding leadership across Alzheimer's Society, ensuring adults at risk receive safe, timely and person-centred support while helping shape safeguarding practice across a national charity.

You'll manage a team of Senior Safeguarding Officers and Safeguarding Officers, providing professional supervision, coaching and leadership. You'll oversee the management of complex safeguarding concerns, provide expert advice on safeguarding legislation and risk management, and ensure decisions are evidence-based, proportionate and aligned with statutory guidance.

You'll be at the heart of our safeguarding practice, balancing operational leadership with strategic oversight. One day you may be supporting your team through a complex safeguarding concern, the next you'll be analysing safeguarding data, presenting assurance reports to senior leaders or driving improvements to safeguarding policy and practice.
Working collaboratively across the Society and with external safeguarding partners, you'll help create a culture where safeguarding is everyone's responsibility, ensuring people affected by dementia receive the highest standards of care, protection and support.

About you

You will have:

- A recognised Social Work qualification (e.g. BA, MA, DipSW) and current registration with Social Work England. 
- Experience leading or supervising safeguarding professionals, providing reflective supervision, coaching and professional development.
- Experience managing complex safeguarding concerns, providing professional oversight and supporting defensible decision-making.
- Experience undertaking quality assurance, audits or case reviews to improve safeguarding practice.
- Analytical skills with experience using safeguarding data to identify trends, monitor quality and drive service improvement.
- Communication and influencing skills, with the confidence to advise, support and challenge colleagues and senior stakeholders.
- Organisational skills with the ability to manage competing priorities and make sound, evidence-based decisions.
- Confidence using Microsoft Office applications and case management systems.
- An understanding of dementia and a commitment to championing the needs of people affected by dementia.

Key Responsibilities:

- Act as the escalation point for safeguarding concerns, supporting defensible decision-making and organisational assurance.
- Promote high-quality safeguarding practice through professional guidance, coaching and quality assurance.
- Lead safeguarding audits, thematic reviews and quality improvement activity to strengthen safeguarding practice across the Society.
- Analyse safeguarding data to identify emerging risks, trends and opportunities for improvement.
- Produce reports and assurance information for senior leaders, governance groups and safeguarding oversight processes.
- Build effective relationships with statutory agencies, safeguarding partnerships and external organisations.
- Contribute to the development of safeguarding policies, procedures, strategy and organisational learning.

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Charity People is delighted to be partnering with London Youth to recruit for their next Trusts and Foundations Manager.

Could your next funding bid help transform the lives of thousands of young Londoners?

Every young person deserves the chance to thrive. Yet too many face barriers that limit their opportunities, confidence and potential. That's where London Youth comes in.

Supporting a network of over 600 youth organisations and reaching more than 616,000 young people across the capital, London Youth creates life-changing opportunities through youth work, outdoor learning and community programmes. They're looking for a talented Trusts and Foundations Manager to help unlock the funding that makes this possible.

Role Details

• Salary: £35,931
• Location: London / Hybrid (minimum 2 days per week in the office)
• Contract: Permanent, Full Time
• Hours: 37.5 hours per week (flexible working requests considered)

About the Role

This is an exciting opportunity to manage and grow a portfolio of trust and foundation supporters, securing five and six-figure grants that make a genuine difference to young people's lives.

You will:

• Research and develop new funding opportunities
• Write compelling funding applications and reports
• Build and manage relationships with trusts, foundations and institutional funders
• Deliver excellent stewardship to existing supporters
• Work collaboratively with colleagues across London Youth to achieve ambitious fundraising targets

About You

We're looking for someone who can combine excellent fundraising skills with a passion for social impact.

You'll bring:

• A strong track record of securing trust and foundation income
• Experience developing successful funding applications
• Excellent written communication and relationship management skills
• Strong research and prospecting abilities
• The confidence to manage a busy funding pipeline and work towards ambitious targets
• A genuine commitment to improving the lives of young people

Why Join London Youth?

• 39 days annual leave including bank holidays and closure days
• Employer pension contribution
• Healthcare Cash Plan and Employee Assistance Programme
• Free Headspace membership
• Access to the Charity Mentoring Network
• A supportive, collaborative and inclusive culture
• The chance to see your fundraising directly transform young lives across London

How to Apply

The application process is CV and Supporting Statement, answering the two questions detailed in the application pack. In the first instance, please send your up-to-date CV to Philippa at Charity People for further details. If your profile fits what our client is looking for, we'll be in touch with lots more information.

Key Dates

• The closing date is midday on Mon 17 Aug
• Interviews will take place w/c 24 August

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform us if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.