Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
Living Wage Foundation
The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.
Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.
Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty. As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.
Purpose
At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
Main Responsibilities
We are looking for highly motivated and organised individual to coordinate our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process.
The Programme Officer will lead our work across the South West and support our managers to grow and deepen engagement with Living Wage Employers through our associated schemes. You will help to ensure our resources and publicity materials are well written and up-to-date, and to coordinate events to grow our employer network.
Working as the Programme Officer for Citizens UK, reporting to a Programme Manager, your main responsibilities will include:
Contribute towards the achievement of CUK and LWF’s strategic objectives
Understand how the role contributes to LWF’s purpose and the core mission of CUK
Reliably implement CUK’s and LWF’s policies, procedures, and values in own work
Work with CUK community organisers and leaders to promote civic engagement with and ownership of the Living Wage campaign
Feed into the LWF strategy and objectives development
Living Wage Accreditation
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Support key contacts at potential LW Employers through the accreditation process, from dealing with initial enquiries to guiding them through the employer journey, to checking and processing their accreditation
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Develop rewarding relationships with key employers, industry, and campaign partners within our networks to build interest in the Living Wage and deliver a high-quality experience to our accredited employers
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With support from the wider team, develop plans and strategies to grow the number of accreditations in specific regions or industries
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Collate and disseminate Living Wage criteria and policy issues through both internal and external facing guidance, whilst reviewing and monitoring its suitability
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Support the development and implementation of projects to promote and grow Living Wage accreditations and develop the quality of service offered
Build and manage projects and achieve work targets effectively
Successfully progress projects and tasks incl. tracking performance and expenditure
Deliver agreed areas of the LWF’s work plan and leading on agenda items to report into team meetings.
Support the growth and development of new and existing Living Wage schemes incl. Recognised Service Providers, LW Funders, LW Places, Living Hours, Global Living Wage and Living Work Consultancy
Deliver personal work targets on time and to standard:
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Respond to telephone and web-based enquiries by providing advice and support to employers and supporters
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Provide administrative support for all aspects of the accreditation journey, incl. processing accreditations, recognitions, and renewals
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Maintain LWF data on systems, incl. Salesforce employer database
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Support the maintenance of our systems to ensure efficient processes and develop reporting mechanisms for effective monitoring and evaluation of our impact and progress against plans
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Coordinate and administrate Steering, Advisory or Leadership Groups as required, incl. coordinating agendas, sending out timely papers, taking minutes and following up on actions
Learning & expertise
Keep abreast of new developments in the accreditation space
Apply new learning to work and respond effectively to feedback
Work collaboratively with the LWF and franchise teams to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders
Develop and manage external relationships
Effectively develop and support a range of external relationships
Respond effectively to queries or requests from stakeholders
Engage with a diverse range of external stakeholders to support and develop projects as required
Communications
Communicate effectively within the LWF; ensuring that messages are reliably passed to those who need to know
Represent the LWF coherently in writing and verbally
Events and Communications
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Plan and organise events to celebrate and grow our network of LW Employers, incl. playing an active role in the delivery of LW Week and assisting colleagues with event logistics
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Represent and speak on behalf of the LWF at internal and external meetings and events
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Develop or feed into employer resources incl. marketing materials, blogs, reports, templates, and guides
Develop and manage internal relationships
Work effectively with colleagues across Citizens UK
Work collaboratively within the LWF team and actively participate in the team to ensure we meet the expectations of our network and stakeholders
Generate income and resources
Contribute to plans and proposals to grow sources of income/resource.
Take personal responsibility for the careful stewardship of LWF’s resources
Personal Specification
(D) Desirable, (E) Essential
Qualifications
Bachelor’s degree in any subject (D)
Subject of relevance to community work or community organising (D)
Experience
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Comprehensive experience in an administrative role (E)
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Experience of building positive relationships (E)
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Experience of managing and updating Salesforce or similar databases (D)
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Experience of delivering a range of high quality communications materials, including websites, reports, newsletters (D)
Key skills and knowledge
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Excellent time management skills with the ability to juggle a wide range of competing demands (E)
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Understanding of database and systems management (E)
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Ability to take in and interpret information and present in a succinct manner(E)
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Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders, both online and in-person (E)
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Ability to act on own initiative to introduce and develop new systems as appropriate (E)
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Strong attention to detail (E)
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Strong IT skills to include MS Office and database software (E)
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Understanding of the policy and campaign landscape in the UK (D)
Personal qualities & values
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A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)
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A strong commitment to the Living Wage campaign and principles of Citizens UK (E)
About the application process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.
Interviews will be in person in the South West region, week commencing 28th September 2026.
Registered Charity
101 - 500
We’re the movement at the heart of fairer, better work. Fair pay, secure hours & enough to live on in retirement.
The client requests no contact from agencies or media sales.
Thank you!
Reporting to: Fundraising Lead
Hours: Full Time (35 hours per week)
Key Relationships: Products Manager, Stewardship Manager, Fundraising Lead, Director of Development, CEO, COO, Trustees, External Partners
Location: Remote Working, with national travel requirements for meetings, events and collaboration.
Overall Purpose
The Partnerships and Philanthropy Manager will both raise money to support the sustainability of NHS Charities Together and contribute to supporting NHS Charities to increase their income.
The focus of the role is on developing and leading partnerships with corporates and philanthropy.
Overall Objectives
- To generate income across a portfolio of corporate partnerships and charitable trusts and foundations
- To support NHS charities to raise income from partnerships
- Work flexibly as part of a Development Team, supporting the range of fundraising and income generation that the team targets.
Key Responsibilities
The main duties and responsibilities of the role holder are as outlined below:
Partnership Development & Delivery
- Manage the range of existing partnerships across corporate and philanthropic audiences, creating and implementing bespoke solicitation and stewardship plans, generating income for the organisation or NHS Charities
- Translate our work into compelling and bespoke cases for support, making relevant and appropriate asks and soliciting multi-year strategic partnerships
- Identifyand develop new partnership opportunities whichbenefitour organisation or NHS Charities
- Develop opportunities for and deliver sponsorship income for our activity and events
Collaboration & Sector Support
- Work collaboratively with member NHS Charities to understand their fundraising needs, challenges, and opportunities.
- Build strong relationships with key stakeholders across the sector, supporting them to understand the most appropriate role for partnership-based fundraising
- Share learning and best practice from partnership relationships to inform future developments and sector growth.
- Contribute to supporting NHS Charities to raise their income, providing advice and guidance 1:1 and through supporting the delivery of member events
- Where required support the delivery of paid for consulting support to NHS charities on fundraising
- Keep abreast of trends in fundraising within and beyond the health sector.
Leadership & Financial Management
- Establish clear objectives, KPIs, and evaluation frameworks for all partnerships
- Monitor the performance and financial return of our partnerships work, producing regular reports and insights to inform decision-making.
- Provide effective line management to team members, ensuring they have clear objectives, professional development, and deliver high performance.
- Manage budgets as required, monitoring income and expenditure to ensure targets and forecasts are met, and reporting any variances promptly.
- Produce regular performance and income reports and insights to inform strategy and continuous improvement.
- Contribute to the effective running of the team, and participate in relevant training and team meetings.
- Ensure donor records are kept up to date on the fundraising database, and ensure our CRM records of key relationships are maintained
- Ensure all appropriate due diligence is undertaken and necessary gift agreements are in place.
- Ensure that all fundraising activity complies with the Fundraising Regulator’s Code of Fundraising Practice and relevant legislation.
Cross-Team Collaboration & Stakeholder Management
- Liaise with teams across the organisation to collaborate on member facing activity and ensuring our product offers fit with our member segmentation approaches.
- Support the team on other fundraising activity, for example around events, or in the cultivation and recruitment of individual donors
Competencies
Teamwork – ‘One charity’, working within and across teams
- Collaborates across teams, ensuring our activity is aligned with our wider support of members.
Building trust and respect – listen, feedback and learn
- Models our values through their work, seeking to support colleagues and understand their perspectives.
- Proactive, and adaptable to support the wider work of the organisation as required.
Responsibility – owning your part in our success
- Demonstrates commitment to delivering exceptional partnerships.
- Takes responsibility for developing and leading successful relationships which generate income.
Professionalism – creating an environment to achieve success
- Takes a learning approach to ensure we continually improve.
- Upholds the highest standards of integrity, ethics, and transparency, ensuring we always work within the Fundraising Code.
Stakeholder focus – understanding the needs of our key stakeholders and audiences
- Passionate about supporting NHS charities and helping them to increase their income.
- Seeks to understand the needs of NHS charities, shaping our support to maximise our impact in supporting them to raise income.
- Ensures our own fundraising does not compete with members.
Acumen – Sound decision-making
- Adapts and shapes partnerships based on learning to deliver success.
- Identifies and shapes member support around what is most effective.
Knowledge, Skills and Experience
- Fundraising Qualification, Chartered Institute of Fundraising, or equivalent
- Significant experience of fundraising, and the role and theory of fundraising through partnerships and/or philanthropic relationships
- Experience of securing significant partnerships of at least 5 figures from corporate partners, individuals or family foundations and managing relationships with major supporters
- Knowledge of the current philanthropy and High Net Worth Individual and/or corporate landscape and insight into future trends
- Excellent project management skills with the ability to manage multiple priorities and stakeholders.
- Creative thinker with a commercial mindset
- Collaborative working style with excellent stakeholder management skills
- Experience managing and developing team members.
- Influencing skills, with experience of working across teams or partner organisations.
- Experience of database management and using a fundraising CRM system
- An excellent communicator, in person and in written work
- Experience working within an NHS charity or large health-related fundraising environment.
- Experience in building credibility with senior external stakeholders and managing relationships with diplomacy
- Experience managing external relationships with suppliers
Other duties
- Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
- Carrying out the duties of postin accordance withNHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
- Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
- Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.
This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.
