Service delivery lead jobs in Belfast

We’re looking for a skilled digital communicator who understands what works online and can turn ideas into clear, compelling content across social, web and email. Your work will raise the profile and priority of public libraries with key audiences, including local and national politicians, while keeping our members informed about the impact we deliver on their behalf. 

You’ll work closely with the Communications and Advocacy Manager as part of our Policy, External Affairs and Research (PEAR) team. The team leads our work to influence policy, build partnerships and raise the profile of public libraries nationally and locally - working with government, partners, the media and our members. 

You’ll write with clarity, create simple visuals or video, and use data to improve performance. Crucially, you’ll balance creativity with consistency - working within our tone of voice while handling nuanced and sensitive issues. 

You don’t need a library background, but you must believe in the power of public libraries to open up opportunities, expand horizons and bring communities together.

About us 

Libraries Connected is the national membership body for public library services. 

We are an independent charity representing almost every public library service in England, Wales and Northern Ireland – 176 services, with around 3000 branches serving over 61 million people.

We bring together the people who run these services to collaborate, share knowledge and strengthen the sector’s collective voice. 

Our work is led by our members and shaped by their priorities. This means we can respond quickly to emerging issues and provide clear, practical support where it is needed most.

Working at Libraries Connected

We are a friendly, collaborative team of around 20 staff based all around England and Wales. 

We value diversity and are committed to promoting an inclusive working environment. We strongly believe that inclusive and diverse organisations are not only better places to work, they are more innovative, make better decisions and are more successful. We value people who bring unique perspectives and knowledge to our team. 

We want to make our recruitment process as fair as possible. To reduce bias, we shortlist candidates based on their responses to up to five application questions. These are designed to tell us about your values, experience, attitudes to work, and transferable skills. We do not ask for a separate cover letter or supporting statement. 

We offer flexible working as standard, helping work fit around family and caring responsibilities. Many of our staff work their hours in different ways, including compressed hours. We are open to discussing what would work for you and be possible for the role. 

All roles are remote and are open to applicants who live anywhere in the UK. We provide staff with a home office set-up including laptop, monitor and phone. There is the option to work from our central London office or use a co-working space if it is not possible to work from home. 

We welcome requests for adjustments to our standard recruitment processes for anyone who needs them. 

Job details 

• Hours: 0.8 FTE 

• Contract: Fixed for 15 months, with an expectation to continue subject to income generation 

• Location: Home-based (with occasional UK travel) 

• Application deadline: 9am, Thursday 16 July 2026 

• Planned interview date: Wednesday 22 July (interviews will be held online) 

• Salary: £34,584.60 (pro rata). Payscales reviewed on annual basis 

• Employer pension contribution: 7%

Job description 

Overall purpose 

• Work with a high degree of autonomy to plan, create and publish digital content, taking ownership of content ideas, quality and performance, and using professional judgement to manage risks and escalate reputational issues where appropriate. 

Social media 

• Plan and publish daily content across LinkedIn, Facebook, Instagram and Bluesky 

• Use Buffer to schedule content in line with organisational priorities 

• Write engaging, accessible posts that reflect our tone of voice 

• Create a mix of content including text, video, photography and graphics 

• Work with colleagues to identify stories and opportunities for content 

• Use AI tools (such as Copilot) to generate ideas and optimise copy 

• Monitor performance and engagement across channels 

• Produce weekly reports and use insights to improve reach and impact 

Website 

• Create and update content, including news stories, project pages and resources 

• Ensure content is accurate, accessible and up to date 

• Commission and edit blog posts from members and partners 

• Work with developers to fix issues and improve functionality 

Email 

• Produce a regular (approx. monthly) email bulletin using Mailchimp 

• Work with colleagues to identify content and key messages 

• Use A/B testing and analytics to improve performance 

• Ensure emails follow best practice for design and accessibility 

YouTube 

• Manage the organisation’s YouTube channel as a repository for webinar content 

• Upload and organise recordings with clear titles and descriptions 

• Promote existing content across other channels 

Design and content production 

• Format documents into house style ready for publication 

• Create graphics and simple data visualisations for social media and reports 

• Support the production of high-quality, consistent visual content 

• Commissioning, briefing and liaising with external designers, photographers and videographers 

Advice and guidance 

• To act as the organisation’s digital communications specialist, providing expert advice on all aspects of digital communications, including best practice, design and usage 

Relationships 

• Build strong working relationships with colleagues across the organisation to identify content, align messaging and support delivery of strategic priorities. 

• Develop and maintain relationships with external partners, including communications and marketing contacts in member library services, sector bodies and government departments. 

Person specification 

Experience, skills and knowledge 

• Ability to manage social media channels for an organisation, including planning, publishing and evaluating content 

• Strong writing and editing skills, with the ability to produce clear, engaging and accessible content and communicate complex or sensitive issues in a balanced, audience-appropriate way 

• Ability to create multimedia content, including short-form video and social media graphics 

• Confidence using AI tools (e.g. Copilot) to draft, edit and refine content in line with organisational policy 

• Ability to use email marketing platforms (e.g. Mailchimp), including segmentation and A/B testing 

• Understanding of analytics and optimisation, including Google Analytics, SEO, GEO and performance reporting 

• Ability to use social media scheduling tools such as Buffer or similar 

• Able to edit blogs or contributed content for clarity, tone and impact 

• Ability to manage website content using a CMS (preferably Drupal or WordPress) 

Desirable

• Experience of managing social media and producing content for an organisation

• Experience of working in the charity sector 

Age UK is recruiting for a HR Business Partner - Change on a 12-month fixed term contract.

This is an excellent opportunity for an experienced HR professional to partner with senior leaders across diverse directorates, driving impactful change programmes that support our mission. You'll have expert knowledge of organisational design, restructuring, and employee relations and will be supporting and coaching senior managers through all aspects of the change management cycle.

Working closely with senior leaders, you will bring the ability to influence at senior level and collaborate on business proposals, board papers and consultations, delivering pragmatic, solution focused advice.

If you're experienced in leading change and are passionate about building strong stakeholder relationships, we'd love to hear from you.

Please note - this is a home-based role and does not require a weekly presence in the office.

Age UK internal grade: 5N

Last date for applications Monday 20^th July. Interviews for shortlisted candidates are scheduled for Wednesday 5 August, with second-stage interviews to follow shortly afterwards.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of change management and restructures. A, I
• Experience of handling complex Employee Relations cases. A, I

Skills & Knowledge

• Knowledge of UK employment law and TUPE legislation, including a proven track record in change management, resourcing, and organisational design. A, I
• Strong communication skills with the ability to establish credibility and present information effectively both orally and in writing. A, I
• Excellent analytical and problem-solving skills. A, I
• Highly organised. A, I
• CIPD Level 7 Qualification or similar experience. A

Personal attributes

• Energy, enthusiasm, and eagerness to contribute and influence at a senior level. I
• Team player with the ability to build relationships and work effectively with a wide range of people. I

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Lead on the development of fundraising support to our 42 cathedrals. A test-and-learn role, with a discovery phase, pilot delivery and the strategic development of programmes, resources and training that are proven to grow fundraised income.

Description

This role is to develop the fundraising support we offer our 42 cathedrals. Church of England cathedrals play a uniquely significant role in national, civic and spiritual life, serving first and foremost as centres of Christian worship and the seat of the bishop, but also as some of the country's most important cultural and community institutions. They act as focal points for diocesan life and as places where people gather for major moments of public celebration and grief, while also contributing extensively to education, music, heritage, tourism and local economies. Their scale, history and openness mean they attract millions of visitors, many of whom are not regular churchgoers, offering space for reflection, creativity and engagement with the Christian story.

However, this breadth of purpose brings significant challenges: cathedrals must balance worship with growing expectations as civic and cultural venues, operate in an increasingly secular and diverse society, and maintain complex historic buildings with limited and often uncertain funding. With many facing structural financial deficits and high costs for maintenance and staffing, alongside reliance on fundraising, grants and visitor income, their long-term sustainability depends on improving and expanding their fundraising activity and successfully developing new income streams while safeguarding their core mission and heritage.

This role is deliberately designed as a test-and-learn function. Its future scope and resourcing will be shaped by the evidence generated through its work. There is a clear expectation that, subject to demonstrated impact, this role will contribute to the development of a sustainable and appropriately resourced model of fundraising support for cathedrals across the Church of England.

This role is a three year fixed term contract.

Closing Date - 19th July 2026

Interviews will take place in Church House, London, on Wednesday, 29 July 2026.

Responsibilities

The Head of Cathedral Fundraising Development is a newly established role within the Giving Directorate and working alongside the B&C team, responsible for strengthening and developing fundraising capacity across the 42 mainland cathedrals of the Church of England. This role is funded for an initial 3-year period, and there is an expectation this work will grow and develop during this period should the audit and piloting of support in the first twelve months identify the need for ongoing support.

Reporting to the Director of Giving (who will line manage you, agree your work plans and development, and who you will be responsible to for the successful delivery of the agreed work plans) and also accountable to the Director of Bishoprics & Cathedrals (to ensure the work meets the needs of the Bishoprics & Cathedrals department, and aligns with their various work streams), this role will lead a programme of discovery, pilot delivery, and strategic development to determine the most effective models of fundraising support for cathedrals. The postholder will work closely with cathedral leaders, development teams, and national colleagues to build confidence, test approaches, and develop scalable solutions grounded in demonstrable impact. This testing of approaches will involve engaging with, and supporting, cathedrals in their fundraising approaches to high net worth individuals, grant making trusts and others, so that tangible evidence of impact can be seen.

Strategic Development

• Lead a structured audit of fundraising capacity, resources, and opportunities across the cathedral network
• Analyse findings to identify strategic priorities, gaps, and opportunities for development
• Develop a compelling vision and roadmap for national cathedral fundraising support

Pilot Design and Delivery

• Assimilate existing data from cathedrals, the NCIs and others to help shape fundraising pilots so they align business needs with the wider mission of cathedrals
• Design and implement a range of pilot initiatives to test different models of fundraising support (e.g. advisory, shared services, training, or targeted interventions) and to work with a small number of cathedrals to seize immediate opportunities
• Evaluate the effectiveness and impact of pilots, using both qualitative and quantitative measures
• Iterate and refine approaches based on evidence and learning

Stakeholder Engagement

• Build strong, trusted relationships with cathedral Deans, Development Directors, Chapters, and senior lay leaders
• Work collaboratively to understand local context and tailor support accordingly
• Act as a credible and influential ambassador for fundraising development across the cathedral network
• Ensure regular visits to cathedrals to develop relationships and build credibility
• Liaise with other Cathedral stakeholders (such as the AEC) to ensure strong alignment of outcomes
• Ensure effective co-ordination with national marketing initiatives of the AEC and others to ensure maximisation of impact

Cross-Directorate Collaboration

• Work closely with colleagues across the Giving Directorate to maximise opportunities for cathedrals to benefit from national initiatives, tools, and resources
• Ensure alignment between cathedral fundraising development and wider giving strategy

Partnership with Bishoprics & Cathedrals

• Work in close partnership with the Bishoprics & Cathedrals Department
• Provide regular progress updates to the Director of Bishoprics & Cathedrals
• Contribute to the development of future funding proposals and bids

Impact, Business Case, and Growth

• Develop a robust evidence base to demonstrate impact and value, including evidence of money raised for cathedrals because of this role, as well as evidencing greater awareness of funding opportunities within the cathedral network and documenting new opportunities for funding that this role has established
• Produce clear recommendations for future investment and resourcing
• Shape proposals for scaling successful approaches across the cathedral network

About You

Essential Experience

• Significant experience in senior fundraising roles (philanthropy, trusts, or institutional fundraising)
• Track record of developing or scaling fundraising capability within organisations
• Experience working with senior stakeholders and influencing without direct authority
• Experience operating in complex, multi-stakeholder environments
• Experience designing and evaluating programmes or pilots

Desirable Experience

• Experience working with cathedrals, heritage organisations, or within the Church of England
• Experience of national or network-wide programme development
• Experience contributing to funding bids or strategic investment cases

Skills and Abilities

• Strategic thinking: Ability to translate insight into practical, scalable solutions
• Influencing and relationship-building: Able to quickly build credibility and trust with senior leaders
• Analytical capability: Strong ability to assess capacity, diagnose issues, and evaluate impact
• Programme design: Experience creating and managing pilots or innovation programmes
• Communication: Excellent written and verbal communication, including reporting to senior stakeholders
• Collaboration: Ability to work across teams, departments, and organisational boundaries
• Adaptability: Comfortable working in a new, evolving role with high levels of ambiguity

Personal Attributes

• Credible, confident, and able to operate at senior levels
• Curious and insight-driven, with a strong learning mindset
• Resilient and self-starting, able to shape work in an emerging area
• Work effectively remotely as part of a wider dispersed team
• Committed to the mission and values of the Church of England

Qualifications

• Degree level qualification or equivalent
• Relevant professional qualification (e.g. Chartered Institute of Fundraising) or equivalent experience

Role Purpose

As part of the Clinical Services leadership team, the Adult Team Manager provides operational oversight, line management, and clinical leadership to a multidisciplinary team delivering bereavement support to adults after the death of a child. The post holder ensures the delivery of safe, high-quality, and evidence-informed therapeutic support that is in line with organisational standards and clinical governance frameworks. They maintain a small caseload to ensure continued practice relevance and lead by example through high quality therapeutic work. The role balances hands-on leadership with operational management, contributing to service development, outcome measurement and quality improvement under the direction of the Head of Clinical Services.

Main Responsibilities

Operational and Team Management

· Oversee the daily operations of the adult bereavement service, ensuring effective coordination, delivery, and monitoring of therapeutic interventions

· Provide regular line management to counsellors and practitioners, supporting professional growth, wellbeing, and accountability

· Contribute to the safe and effective clinical triage of all referrals, informed by individualised needs, evidence-based practice and ensuring decisions align with clinical governance, safeguarding and risk, and recognised best practice standards

· Support in the allocation and management of team caseloads, ensuring referrals are prioritised and distributed appropriately to meet clinical need

· Monitor team performance, service activity, and adherence to quality standards and policies

· Support recruitment, induction, and development of new team members, modelling the organisation’s values and culture

· Foster a supportive, cohesive team culture driven by compassion, accountability and inclusion

· Work collaboratively with the Head of Clinical Services to identify service gaps, pressures, risks, and staffing needs, proposing solutions and adjustments as required

Clinical Leadership

· Provide clinical leadership and guidance to ensure the delivery of high-quality, evidence-informed interventions

· Maintain a personal caseload of complex cases, modelling best practice and demonstrating clinical credibility

· Lead group peer supervision sessions and promote an environment of continual learning and professional growth

· Support risk assessment, management, and escalation processes, ensuring that safeguarding and ethical practice are consistently applied

· Offer consultation and advice to bereavement specialists, counsellors, volunteers on complex bereavement and trauma presentations

· Ensure staff receive appropriate clinical supervision in accordance with organisational guidelines

Service Delivery and Quality

· Oversee consistent delivery of individual, couple, group, and workshop bereavement support in line with agreed frameworks

· Ensure effective use of outcome measures and client feedback to assess impact, promote clinical reflection, and inform continuous improvement

· Contribute to the monitoring and auditing of service quality

· Contribute to the development and implementation of new models of care, services, resources, and practice improvement initiatives

· Support compliance with relevant legislation, safeguarding standards, and regulatory frameworks

Communication and Relationships

· Communicate effectively and sensitively within the organisation and with external professionals, including health and mental health services such as CMHTs and GPs

· Convey complex and emotionally sensitive information with clarity, empathy, and professionalism

· Manage interactions with individuals or groups who may be distressed or emotionally impacted by information shared

· Develop and maintain strong, positive working relationships with colleagues and peers to promote effective teamwork and collaboration

· Model organisational values and behaviours, demonstrating respect, compassion, and integrity in all communication and relationships

Knowledge, Training and Experience

· Undertake therapeutic assessments and interventions with adults in line with evidence-based and best practice approaches

· Complete comprehensive assessments, including risk assessments, and determine appropriate levels of intervention and response

· Ensure all practice meets professional standards and complies with relevant codes of conduct and national guidance

· Maintain up-to-date knowledge of current research, evidence-based practice, and developments in bereavement and trauma-informed care

· Engage in continuous professional development and maintain an active professional portfolio in line with professional body requirements

· Demonstrate knowledge and compliance with organisational policies, procedures, and safeguarding legislation, including Safeguarding Children and Adults and the Mental Capacity Act

· Provide guidance, supervision, and support to volunteers individually or in groups as required

Analytical and Judgement Skills

· Apply sound professional judgment and analytical skills to assess needs, plan interventions, and evaluate outcomes in accordance with best-practice frameworks

· Participate actively in team meetings to plan, review, and evaluate care strategies and approaches

· Ensure the accurate and timely recording of data and information to support monitoring, evaluation, and service development

· Contribute to the collection, analysis and reporting of outcome measures to support quality assurance, demonstrate

Person Specification

Education/Professional Qualification

Essential

· MA/MSc or Postgraduate Degree (minimum Level 6 or equivalent) in Counselling, Psychotherapy, Arts Therapy

· Registration with a professional body (ie. NCPS, HCPC, UKCP, BACP, BAAT, etc)

· Evidence of continuing professional development

· Training in safeguarding children and adults at risk (Level 3 minimum)

Desirable

· Additional training in clinical leadership

· Certificate/diploma in supervision

· Dual qualification (social work and counselling/psychotherapy)

· BACP accreditation or eligible for BACP accreditation

Skills and Experience

Essential

· Strong clinical leadership skills with the ability to support, motivate and develop others

· A strong understanding and knowledge of relevant psychological theories, therapeutic interventions, and models of grief work for adults, especially those bereaved of a child

· Able to make clear psychosocial assessments and managing complex emotional and mental health needs, risk, and safeguarding

· Evidence of working in a psychological framework with adults who have experienced common mental health problems (ie. anxiety and depression)

· Very strong assessment, formulation and planning skills within a therapeutic context

· Experience of triaging cases based on evidence and clinical need with the ability to make sound clinical judgements and risk assessments

· Significant experience of working therapeutically with adults who experience trauma and significant emotional distress

· Experience of using outcome measures, feedback tools and data to evaluate effectiveness and impact of interventions

· Ability to oversee operational delivery, managing clinical and management responsibilities

· Experience of safeguarding decision-making and managing complex cases involving risk

Desirable

· Experience in line management and clinical supervision within a therapeutic or mental health environment

Knowledge and Understanding

· In-depth understanding of the psychological impact of bereavement, trauma, and loss following the death of a child

· In-depth knowledge and understanding of relevant psychological theories, therapeutic interventions, and models of grief work

· Knowledge of therapeutic models and interventions relevant to adult trauma and grief

· Strong understanding of risk assessment and management, safeguarding legislation and frameworks and ethics in practice

· In-depth knowledge of evidence-based models of counselling and therapeutic interventions including creative and systemic approaches

· Proven ability to design, deliver and adapt psychological assessments and therapeutic interventions effectively through digital platforms, maintaining therapeutic alliance, safety, and impact when working remotely with adults

· Strong understanding of equality, diversity and inclusion relevant to bereavement and mental health

· Knowledge of service outcomes, quality standards, and measurement systems

Recruitment Timetable

Application deadline: 9th July 2026 at midnight

We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.

Interviews

First Stage Screening Interviews

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

For further information please see the Recruitment Pack for this role.

Clean Slate is seeking an experienced and strategic leader to join our Senior Leadership Team as Head of Programmes on a maternity cover basis.

This is a pivotal role responsible for overseeing the delivery of impactful services across all operational departments, ensuring our programmes continue to improve the financial wellbeing, resilience and life opportunities of people on low incomes.

As Head of Programmes, you will provide leadership to managers across the organisation, maintain strong relationships with funders and commissioners, oversee organisational performance and reporting, support business development and programme growth, and ensure that our services remain safe, compliant, effective and sustainable.

This role will suit an experienced leader who combines strategic thinking with strong operational management skills and who is passionate about creating meaningful change for people facing financial hardship.

About Clean Slate

At Clean Slate, we believe everyone should be able to provide for themselves and their family without paying the extra costs associated with poverty.

Our mission is to create meaningful, measurable change for people on low incomes, helping them become better off financially and more in control of their lives through money guidance, employment support and digital inclusion.

Role Overview

As Head of Programmes, you will oversee the successful delivery, performance and development of Clean Slate's services nationally. Working as a member of the Senior Leadership Team, you will contribute to organisational strategy, support business growth and ensure programmes achieve both their social impact and financial objectives.

You will provide leadership and support to departmental managers, oversee organisational reporting and performance monitoring, maintain relationships with key funders and stakeholders, and ensure that systems, processes and compliance arrangements support high-quality service delivery.

A key element of the role will be identifying opportunities for growth, supporting funding and commissioning opportunities, and ensuring services continue to evolve to meet the needs of the communities we serve.

Key Responsibilities

Strategic Leadership

• Act as a member of the Senior Leadership Team, contributing to organisational strategy, planning and decision-making.

• Lead the implementation of organisational objectives across all programme delivery functions.

• Champion continuous improvement, innovation and service excellence.

• Support the development and implementation of policies, procedures and organisational systems.

Programme Oversight & Operational Management

• Oversee the delivery of all services and programmes, ensuring quality, compliance and impact.

• Support managers to achieve contractual targets, performance objectives and growth ambitions.

• Monitor programme performance, budgets and operational risks.

• Ensure sufficient staffing capacity and effective workforce planning across departments.

• Drive consistency, quality assurance and best practice across all service areas.

Leadership & People Management

• Line manage senior managers and support effective leadership throughout the organisation.

• Promote accountability, performance management and staff development.

• Support managers to identify training needs and implement development plans.

• Foster a positive culture that prioritises staff wellbeing, inclusion and professional growth.

Reporting, Data & Systems

• Oversee organisational performance monitoring and impact measurement.

• Lead reporting for commissioners, funders, trustees and senior leadership.

• Ensure the organisation's CRM and reporting systems are effectively managed and utilised to support performance, compliance and decision-making.

• Use data and insight to inform continuous improvement and organisational development.

Business Development & Partnerships

• Support the development of new programmes, services and funding opportunities.

• Work closely with the Managing Director and fundraising teams on commissioning opportunities, funding applications and growth initiatives.

• Maintain and strengthen relationships with funders, commissioners and strategic partners.

• Represent Clean Slate at external meetings, partnership forums and networking events.

• Support the organisation's reputation as a leading voice on financial wellbeing and poverty reduction.

Governance, Compliance & Risk

• Ensure compliance with safeguarding, health and safety, data protection and cyber security requirements.

• Oversee risk management processes and contribute to organisational governance.

• Ensure services operate in line with contractual, regulatory and quality standards.

• Promote a culture of accountability, safeguarding and continuous learning.

About You

We are looking for a strategic and collaborative leader with experience managing complex services, leading managers and driving organisational performance.

You will bring:

• Significant experience leading programmes, services or operational teams.

• Experience managing managers and supporting organisational growth.

• Strong strategic planning and organisational development skills.

• Experience working with funders, commissioners and external stakeholders.

• A track record of delivering impactful services and achieving performance targets.

• Experience overseeing reporting, monitoring, evaluation and quality assurance processes.

• Strong understanding of performance management, compliance and risk management.

• Excellent communication, relationship-building and influencing skills.

• Experience using CRM and reporting systems to support operational delivery and organisational performance.

• A commitment to Clean Slate's mission and values.

Desirable

• Experience within financial inclusion, employability, community development or related sectors.

• Knowledge of commissioning, fundraising or business development.

• Understanding of issues affecting people on low incomes, including financial exclusion and the poverty premium.

Why Join Clean Slate?

This is an opportunity to play a key leadership role within a growing organisation that is changing lives across the UK.

You'll help shape strategy, support talented teams, strengthen partnerships and ensure our programmes continue to deliver meaningful, measurable impact for the people and communities we serve.

Salary – Grade 5 - £38, 724 per annum plus £312 homeworker allowance

Hours – Full time – 35 per week

Contract: Fixed term until 31st March 2029

Location – Home Worker with regular travel to London for events and meetings

Closing date: Sunday 12th July 2026 at 11:30pm

Join Shelter as a Sector Practice Lead in our mission to drive systemic change and fight for housing justice. If you have strong experience of programme management and working with professionals or as a professional supporting people facing homelessness and with complex needs, then we welcome you to apply for this role.

At a time when the housing emergency continues to deepen, your experience could help transform lives and challenge the systems that perpetuate injustice. Come and play a central role in our mission to defend the right to a safe, and secure home. Working with Shelter means being part of a passionate team that believes a safe home is a fundamental right. Here, your skills don’t just change lives - they shape a fairer housing system.

About the role

You will support local authority and voluntary sector housing and homelessness teams in developing efficient, quality and successful services and implementing outcome focused training and best practice.

You will lead on the design and implementation of learning needs analysis and activities, to build understanding of challenges, areas for improvement and building capacity through targeted learning to empower frontline staff. You will also build collaborative capacity and partnership working, and coordinate and support professional guidance, sharing and demonstrating best practice tools and approaches for housing and homelessness professionals.

Project management will play a vital part in your role, with you ensuring the effective delivery of the London Plus delivery plan, objectives and outputs within timescale and budget, plus you will develop and manage monitoring approaches or systems to demonstrate impact. Ensuring that the project is designed and delivered with a clear commitment to equality, diversity and inclusion is key, as is ensuring that the voices and experiences of people with lived experience of homelessness are fundamental to the project design, delivery and implementation.

About you  

You will have experience of working with people who are facing severe and multiple disadvantage and of working on developmental projects within a voluntary or local authority setting, plus a sound knowledge of relevant external agencies, resources and networks across London and policies and approaches to supporting homeless people. You will also have a proven record of working across organisations, sharing ideas and skills and of multi-agency working and collaborative projects. A natural communicator, both verbal and written, you will have strong data collation and analysis skills and impressive interpersonal and relationship-building abilities, while a collaborative, flexible, and proactive approach to your work is vital.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

The Services for Professionals Team, aim to support and bring together practitioners from different organisations and disciplines to build the knowledge, skills and expertise needed to systematically challenge barriers to tackling homelessness and for people with complex needs. The role will be part of a team of ‘systems changers’ and trainers with extensive experience in homelessness and trained in systems thinking and experimentation. 

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Join Generate at a pivotal moment in our journey and help shape the future of a growing charity supporting transgender, non-binary and gender-diverse people across North Yorkshire. This is an opportunity to combine strategic leadership, fundraising and organisational development with meaningful impact in a values-driven organisation.

Generate is looking for an inspiring and collaborative Charity Director to lead our next chapter. We work to improve wellbeing, resilience and connection for transgender, non-binary, gender-diverse and gender-questioning adults through peer support, counselling, mentoring, outreach and more.

Since beginning as a volunteer-led initiative in York in 2011, Generate has grown into an established charity delivering a range of services across North Yorkshire. We are now looking for a leader who can build on this strong foundation, strengthen our sustainability and support the organisation's continued development.

As Charity Director, you will provide both strategic and operational leadership across the organisation. Working closely with our Board of Trustees, staff team, freelancers, volunteers and external partners, you will lead the delivery of our strategic vision and ensure Generate continues to be effective, sustainable and responsive.

This is a varied and rewarding role that offers the opportunity to:

• Shape the future direction and development of Generate
• Lead fundraising and develop sustainable income streams
• Build and strengthen strategic partnerships and stakeholder relationships
• Drive organisational development and improve systems and processes
• Support and develop a committed and motivated team
• Ensure strong governance, financial oversight and operational effectiveness

We're looking for someone who can think strategically while also being comfortable with the practical realities of leading a small organisation. You will be a confident relationship-builder and effective communicator, with a strong commitment to delivering positive outcomes for the people we support.

Role details

Salary: £36,000–£40,000 FTE (pro rata based on a 35-hour week), depending on experience
Hours: 21–28 hours per week
Contract: Permanent
Location: Home-based, with regular travel into York and occasional travel across North Yorkshire

If you are looking for an opportunity to lead an organisation through its next stage of development, we would love to hear from you.

If you’d like to have an informal conversation about the role, please get in touch and we will be happy to arrange a call with our current Charity Director.

External Communications Manager

Salary: £40,000–£42,000 FTE
Hours: 30 hours per week
Location: Remote, with regular travel to FitzRoy services, team and stakeholder meetings as agreed. The role requires attendance in London once per month and applicants must be able to commute to services in Norfolk, Nottingham and Hampshire.
Reports to: Head of Communications
Directorate: Business Development and Partnerships

FitzRoy is a national charity supporting people with learning disabilities, autism and mental health needs to live lives rooted in choice, meaning and happiness.

We are strengthening our external voice and looking for a confident, perceptive and warm communicator to help more people understand FitzRoy’s expertise and impact and increase our influence.

This is a moment of change for social care. We want to play a more active role in shaping its future, ensuring the people at the heart of it are seen, heard and involved in the decisions that matter.

About the role

As External Communications Manager, you will help build FitzRoy’s profile and reputation by identifying the stories, insight and opportunities that show what good support looks like in real life.

You will work closely with the Head of Communications, fundraising, business development and operational colleagues to turn external communications priorities into practical plans, content and opportunities.

This is a delivery role with real influence. You will be expected to bring ideas, advise colleagues, shape practical plans and turn opportunities into action.

What you will do

You will:

• develop proactive external communications activity that raises awareness of FitzRoy’s work, expertise and impact
• spot opportunities for FitzRoy to contribute constructively to sector conversations
• identify realistic opportunities for media, sector press, partner or local coverage
• gather stories, photos, video and quotes that help people understand what good support looks like in real life
• use social media, website content, audience insight and analytics to strengthen FitzRoy’s external profile

About you

You may come from charity communications, PR, journalism, public affairs, stakeholder communications or another external communications background.

You do not need to have worked in social care before, but you will need to be interested in people, willing to learn quickly and able to handle stories about people’s lives with care, respect and good judgement.

We are looking for someone who is:

• an excellent writer and editor
• confident developing clear, accessible content for different audiences
• warm, curious and able to build rapport quickly
• able to spot strong stories, ideas and opportunities
• confident creating social media and website content shaped by audience insight
• comfortable working independently and managing competing priorities
• able to think strategically about audiences and influence, while being practical about what can be delivered in a small team
• confident gathering content including photos, videos and quotes
• willing and able to travel to FitzRoy services and meetings as needed

A full clean driving licence and access to a car for work travel are required, as some services are not easily accessible by public transport.

Working at FitzRoy

You will join a small, friendly communications team with big ambitions. This role will suit someone who enjoys a mix of planning, writing, relationship-building, story-gathering and hands-on delivery.

You will help us show the difference good support makes – and help ensure the voices, experiences and achievements of people with learning disabilities, autism and mental health needs are seen and heard.

How to apply

To apply, please submit your application and a covering letter.

We do not expect your covering letter to address every point in the person specification. We would like you to tell us:

• what interests you about this role and FitzRoy
• three things you would bring to the role
• a piece of communications work you are proud of and why
• how you approach using social media, website content and audience insight to build external profile
• how you would approach telling stories about people’s lives with care, respect and good judgement

If you are using AI tools to write your application, please use them with caution. We are looking for your own voice and writing style.

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. Recruitment will take place mainly through schools. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

 The Procurement Lead is responsible for developing and delivering a robust procurement and commercial strategy that ensures value for money, compliance with Procurement Act 2023 regulations in line with AHS being primarily public funded and supports AHS study and operational objectives. The role will lead on sourcing, contracting, supplier management, and commercial governance, ensuring ethical, transparent, and efficient use of public funds.

Main responsibilities

Procurement Strategy & Leadership

• Develop and implement a procurement and commercial strategy aligned with organisational goals and funding requirements.
• Lead procurement planning across research programmes, operations, and corporate services.
• Act as a subject matter expert on public procurement policy and best practice.
• Drive continuous improvement in procurement processes, systems, and capability.

Tendering and Contract Management

• Oversee end-to-end procurement processes including tendering, evaluation, and contract award.
• Ensure compliance with UK public procurement regulations (e.g., Procurement Act and associated guidance).
• Draft, review, and negotiate complex contracts, including research, clinical, and grant-related agreements.
• Manage contract lifecycle including performance monitoring, renewals, and extensions.

Commercial Governance & Compliance

• Establish and maintain procurement policies, procedures, and governance frameworks.
• Ensure all procurement activities meet audit, transparency, and reporting requirements for public funding.
• Identify and mitigate commercial risks across supplier engagements.
• Support internal and external audit processes.

Supplier & Stakeholder Management

• Build and maintain strategic supplier relationships, ensuring high performance and innovation.
• Collaborate with internal stakeholders (research teams, finance, legal) to understand needs and deliver value-driven procurement solutions.
• Work with external stakeholders including funders, partners and strategic advisors to develop optimum outcomes
• Provide commercial advice and guidance to senior leadership and project teams.
• Promote sustainable and ethical sourcing practices.

Financial & Value Management

• Deliver value for money through effective sourcing and negotiation strategies.
• Monitor procurement spend and identify cost-saving or efficiency opportunities.
• Contribute to budgeting, forecasting, and financial planning processes.
• Ensure funding is used appropriately, ethically and in line with public funding requirements.

Knowledge, skills and experience

Essential

1. Professional qualification in procurement or supply chain e.g., CIPS Level 5 or equivalent
2. Degree or comparable experience in business, finance, law, or related field.
3. Proven track record of managing complex procurement exercises and contracts.
4. Experience in procurement or commercial roles within regulated procurement environments, specifically those classed as a public authority
5. Strong understanding of UK public procurement regulations and best practice.
6. Commercial acumen with strong negotiation and contract management skills.
7. Experience of drafting and reviewing heads of terms and commercial agreements.
8. Knowledge of intellectual property (IP) considerations in research contracts.
9. Strong experience in supplier and stakeholder management.
10. Excellent analytical, financial, and problem-solving abilities.
11. Strong communication and influencing skills across all levels of an organisation.
12. Ability to manage multiple projects and priorities effectively.

Desirable

1. CIPS Level 6 or equivalent
2. Membership of a professional body (e.g., MCIPS or FCIPS).
3. Experience managing high-value and complex contracts, including collaborative or partnership agreements
4. Experience in procurement or commercial roles within charity and/or research sectors
5. Detailed understanding of intellectual property (IP) considerations in research contracts.
6. Detailed knowledge of the UK Procurement Act (or Public Contracts Regulations 2015 historically) and transitions between them.
7. Experience of drafting and reviewing heads of terms and commercial agreements.
8. Understanding of subsidy control, state aid, or funding compliance frameworks.
9. Ability to analyse procurement data and generate insights using tools such as Excel, Power BI, or similar.
10. Experience leading organisational change or transformation programmes in procurement.
11. Ability to build procurement capability across a non-procurement stakeholder base.

Dimensions

• This is a full-time role, 37.5 hours per week, offered initially as an 18-month fixed-term contract with potential route to permanency.
• Flexible working across several geographical locations in the UK.  Travel may be required to AHS locations and partner organisations.
• AHS is a national organisation, and our activities take place across the UK.

Application Process

All candidates are required to complete the application form which can be found when clicking 'Apply Now' via Charity Job.

Please refer to the ‘How to Apply’ section of the downloadable application form.

Please note that only applications submitted directly to Gravitate HR will be accepted for this position.

The closing date for applications is 11:00pm on Sunday 12th July 2026.

Interviews are currently expected to take place on Wednesday 19th and Thursday 20th August 2026.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of:

• Gender, including gender reassignment
• Marital or civil partnership status
• Having or not having dependants
• Religion or belief
• Race (including colour, nationality, ethnic or national origins)
• Disability
• Sexual orientation
• Age

We are opposed to all forms of unlawful and unfair discrimination.  All job applicants and employees who work for us will be treated fairly and will not be unfairly discriminated against on any of the above grounds. Decisions about recruitment and selection, promotion, training or any other benefit will be made objectively and without unlawful discrimination. 

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

Chiva is looking for a compassionate and experienced Specialist Support Officer to provide emotional support, advocacy, and practical guidance to children, young people, and families affected by HIV across London.

About Chiva

Chiva is a charity in the UK whose mission is to ensure that children, young people and young adults growing up with HIV become healthier, happier and more in control of their own futures. Chiva works to ensure that young people living with HIV have the treatment and care, knowledge, understanding, skills and wider support needed to live well and achieve their greatest potential.

What You’ll Do

• Provide one-to-one and family support
• Advocate for young people across health, education, and social care services
• Work alongside NHS multidisciplinary teams
• Deliver engaging peer support events and group activities
• Help young people navigate their journey into adult healthcare services 

Who We’re Looking For

You will be a qualified social worker or registered health and social care professional with experience of supporting children, young people and families with complex needs. A passion for empowering young people and promoting inclusive, person-centred support is essential. 

Join Chiva and become part of a dedicated team making a real impact every day.

Please note that we are only able to accept applications submitted on our branded application form. We cannot accept CVs in respect of this post.

Please see the Job Description and Person Specification on the Chiva website for full details.

Deadline for applications: Thursday 9th July 2026.

Interviews to take place on: Monday 20th & Tuesday 21st July.

Working across the whole secretariat, from campaigns to communications to fundraising, this role is critical in the running of the organisation and supporting the aims of the coalition.

The Membership Engagement Manager will ensure TCC effectively supports its membership to become more than the sum of its parts, playing a pivotal role in strengthening and expanding our coalition by building and facilitating meaningful relationships with member organisations, both new and existing. This position is responsible for enhancing member engagement, ensuring the delivery of value to our members, and supporting the organisation's strategic objectives through effective membership management and communications.

JOB DESCRIPTION

Member Engagement & Support

• Serve as the primary point of contact for member organisations, addressing inquiries and providing support to enhance member satisfaction.

• Develop and implement strategies to increase member engagement, including organising events, webinars, and networking opportunities, including regular All Coalition Meetings and Annual Movement Gatherings.

• Facilitate onboarding processes for new members, ensuring a smooth integration into the coalition.

• Ongoing relationship management of members, including effective outreach and communications

• Invoicing membership fees and ensuring payment is made

• Lead on communications to members through a regular newsletter and ad-hoc communications around campaigns

• Supporting members to engage with TCC activity

• Work with colleagues to co-create campaigns and activities that meet member needs and ambitions

Membership Growth & Retention

• Design and execute membership recruitment campaigns to attract new member organisations.

• Monitor membership trends and feedback to develop retention strategies and reduce member attrition.

• Collaborate with the Digital Campaigns Manager to promote membership benefits and success stories.

Data Management & Reporting

• Maintain accurate and up-to-date membership records using the organisation's CRM system.

• Generate regular reports on membership statistics, engagement levels, and feedback to inform strategic decisions.

• Analyse data to identify opportunities for enhancing member value and engagement.

Infrastructure to support Collective Impact

• Responsible for the maintenance and development of the central Member Resource Hub

• Responsibility for managing the day to day delivery of the Local Intelligence Hub project (online data hub providing climate-relevant data at a constituency level), including being the key contact with our external partner organisation who maintain and develop the hub, and keeping TCC members and staff involved and informed about the project as needed.

• Contribute to the development of programs and services that meet the evolving needs of members.

• Represent the organisation at external events and forums to promote membership and build partnerships.

The job description is not exhaustive and you may be asked to carry out additional tasks which are appropriate to your job role, as required by your line manager

PERSON SPECIFICATION 

Essential

• Proven experience in membership management, stakeholder engagement, or a related field.

• Strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders, using facilitation skills to bring people together in a meaningful way

• Excellent organisational skills, with the ability to manage multiple projects simultaneously and meet deadlines.

• Some experience of line management of volunteers or paid staff

• Proven ability to support the work of committees and take minutes.

• Demonstrable experience of organising meetings and conferences.

• Proven ability to maintain simple accounts and oversee budgets. 

• Able to handle administrative tasks in a quick and efficient manner, including organising meetings and responding to enquiries quickly

• Works well as part of a team, but also a self-starter that’s able to take initiative while working with little supervision

• Highly organised and meticulous.

• Commitment to EDI and representation

Desirable

• Experience working within a coalition or membership-based organisation.

• Familiarity with the climate and environmental sector.

• Knowledge of best practices in member engagement and community building.

• Proficiency in using CRM systems and data analysis tools to manage membership information and generate insights.

THINK is expanding our Data function and looking for find a Data Consultant who can help achieve that growth.

THINK Data is the specialist data function of THINK, working exclusively in the charity and not-for-profit sector. We combine deep sector knowledge with hands-on technical expertise across three core areas: data health, analytics and insight, and CRM system challenges. 

Led by the Director of THINK Data, the team covers key elements of data strategy with charity clients to help them get more from their data and make better decisions. Discovering the challenges around the infrastructure of systems, processes and insight capability charities need to make data work harder for their mission. The Director leads on new business generation, team development, innovation in data products and thought leadership across the sector. Part of that innovation is exploring the best ways to use AI in how we work and how we advise clients, taking a considered and human approach. 

The Data Consultant role centres on data discovery and consultancy - working with charity clients to understand their data challenges and shape practical roadmaps for change. Alongside this you will contribute to client delivery, own key internal systems, and help develop new products and services. 

This is an opportunity to grow. We are looking for a driven, ambitious individual with a background in charity fundraising and experience in data analysis and management, who is ready to take a step up into consultancy. The role offers a clear path to develop from Data Consultant to Senior Data Consultant, with the potential over time to progress towards Data Director. The right person will help shape the future of THINK Data and grow as the function grows. 

To apply please follow the guidance in the Candidate Pack. Informal calls with Steve White, Director of THINK Data or Matt Smith, Managing Director of THINK are available upon request. 

Location: Home based within commuting distance of either Edinburgh, Cardiff or Belfast 

Salary: £32,750 per annum
Hours: 35 hours per week 

Interview date will be scheduled as and when applications are received. Please apply promptly as the vacancy will close once we have appointed a successful candidate.  

This is a full time fixed-term position for one year (with possible extension subject to funding). 

Who we are looking for  

Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for a Senior Policy and Public Affairs Officer – Devolved Nations to help us build on this momentum.

The role of the Senior Policy and Public Affairs Officer - Devolved Nations is vital to achieving our UK-wide advocacy mission: to reduce health inequalities in type 1 diabetes, to widen access to type 1 diabetes treatments and technologies and to ensure that people with type 1 get access to emerging new treatments and future cures in the devolved nations.  

You will lead on projects with key stakeholders and high-level Parliamentarians, such as our access to treatments and early detection work, as well as people with type 1 diabetes, policy makers and researchers. You will help to deliver Breakthrough T1D’s influencing plans, improving access to and choice of type 1 diabetes treatments and technology in the devolved nations.  

Experience required 

• Experience of working successfully with politicians, their offices, Government departments, and other public affairs stakeholders to influence policy and to influence public/stakeholder discourse across the devolved nations

• Experience of leading public affairs delivery in at least one (preferably all) of the devolved nations 

• Experience in analysing Government policy in-depth and creating policy briefings  

• Experience of drafting briefings, reports and policy submissions   

• Experience of communicating across a range of parliamentary and professional stakeholders at all levels   

• Demonstrable knowledge, interest and experience of working in a public affairs and policy-based environment 

• Experience of organising stakeholder events  

About Breakthrough T1D 

Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia. 

You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1. 

Employee benefits 

As an employer we offer: 

• Hybrid working arrangements 

• Flexible working and will consider compressed hours 

• Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service 

• Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment 

• Season ticket and cycle loan 

• Pension scheme 

• Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates 

• Personalised training to suit your career aspirations and professional development 

Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age. 

We are seeking a highly organised and proactive Administration Co-ordinator to support the effective operation of our charity. This role will play a key part in developing and a task management system that helps streamline processes, we envisage this platform utilizing AI to help maximise efficiency across the organisation. 
 
Working closely with the CEO and Business Development Co-ordinator and the Executive Support Officer.  The successful candidate will be part of the team providing  high-quality administrative support across the organization. 
 
This is an excellent opportunity for someone who enjoys improving systems, solving problems and providing exceptional administrative support within a purpose-driven organisation. 

 Key Responsibilities 

• Lead the implementation and administration of a task management platform. 

• Work with colleagues to develop processes and procedures within the platform to improve efficiency. 

• Support the exploration and integration of AI to enhance productivity and service delivery. 

• Coordinate and undertake a wide range of administrative tasks to support teams across the organisation. 

• Ensure administrative processes are delivered accurately, efficiently and in a timely manner. 

• Monitor and manage shared inboxes, responding to enquiries where appropriate and forwarding communications to relevant colleagues. 

• Deliver professional, empathetic and customer-focused responses to members of the public and stakeholders. 

• Handle sensitive communication with discretion and professionalism. 

• Maintain accurate records across organisational databases and CRM systems, including Zoho/Bigin. 

• Working with the Data Management and Insight Officer to carry out data cleansing etc. 

• Support compliance with data protection requirements and organisational policies. 

• Proofread external communications, checking grammar, spelling, formatting and functionality of hyperlinks prior to publication or distribution. 

• Process purchase orders and support the administration of invoices in line with organisational procedures. 

• Maintain accurate records relating to financial transactions as required. 
• Assisting with supplier set up.

· Undertake any other duties commensurate with the level of the role. 

This is a new role therefore the job description will change over time as the role develops.

Person Specification - Essential

• Significant experience in an administrative or business support role. 

• Experience of using task management platforms. 

• Experience of managing multiple priorities and meeting deadlines. 

• Experience of maintaining accurate records and databases. 

• Excellent organisational and time-management skills. 

• High level of accuracy and attention to detail. 

• Strong written and verbal communication skills. 

• Excellent customer service and relationship-building skills. 

• Confident user of Microsoft Office applications and digital systems. 

• Ability to learn new software and systems quickly. 

• Proactive, adaptable and self-motivated. 

• Able to work effectively in a remote environment. 

• Professional and dependable approach to work. 

• Able to handle sensitive and confidential information appropriately. 

• Empathetic and able to communicate effectively with people who may be experiencing challenging circumstances, including those affected by abuse. 

 Person Specification - Desirable 

• Experience of implementing or developing administrative systems or processes. 

• Experience of proofreading and quality-checking external communications. 

• Experience of using CRM systems, particularly Zoho or Bigin. 

• Experience of working within the charity, voluntary or not-for-profit sector. 

• Knowledge of AI-enabled productivity or workflow tools. 

• Understanding of safeguarding, equality, diversity and inclusion principles.