Service manager jobs
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, Regional Spine points 37-33
- Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
- PCS Birmingham
Successful candidates for the post of Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 20 November 2025
Interviews will be held in person: Thursday 4 December 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Grade: Band 3, Region
Salary:
Regional Spine points 37-33
Regional Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: PCS Birmingham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Date: November 2025
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING (including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
The client requests no contact from agencies or media sales.
Thank you!
Our Client is a UK charity supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, this Charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Grounded in the universal values of Humanity, Solidarity, Community, Charity and the Common Good, the Charity is strengthening philanthropy to increase impact nationwide. The team is now looking to appoint a Philanthropy Manager, and Prospectus is leading the search.
Philanthropy Manager
Part time, 21 hours per week over 3 days
Home-based with frequent travel to supporter locations; occasional travel to Leamington Spa Head Office
£36,000-£40,000 per annum (FTE)
The Philanthropy Manager will manage and grow a portfolio of dedicated major donors, developing inspiring, personalised supporter journeys that deepen engagement and secure repeat and increased gifts. Working within a committed and supportive team, you'll raise awareness of the Charity's services, build mutually beneficial relationships, and deliver sustainable long-term support through thoughtful cultivation, compelling proposals, and excellent stewardship.
Reporting to the Head of Fundraising and working closely with the Individual Giving Manager and wider fundraising colleagues, you will proactively identify and research prospects, plan targeted approaches, and lead solicitations. The role will also engage with senior church contacts (e.g. Archbishops and diocesan representatives) who have a history of support; while the Charity is non-religious and non-political, you'll bring sensitivity and confidence operating within these settings to advance shared philanthropic goals.
The successful candidate will bring a strong track record of securing four- and five-figure gifts, crafting persuasive cases for support, and managing high-value pipelines from identification to stewardship. You'll be a collaborative relationship-builder with excellent written and verbal communication, rigorous research skills, and the ability to tailor engagement for diverse audiences while upholding the Charity's values and client-centred ethos.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Thank you!
Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.
Recovery Lounge Manager
Post no: 656
Area Covered: Leighton Buzzard, Luton, Bedford & Biggleswade
Contract type: Permanent
Hours: 35.25 hours per week
Work Pattern: Flexible across Monday to Sunday, up to 5 Shifts on site per week, 1 Day at HQ in Flitwick each week
Salary: £27,152.03 per annum (£28,500 37 hrs p/wk FTE)
Could you coordinate and ensure the effective and safe delivery of interventions, working with & leading a team of staff and volunteers to support people in Bedfordshire and Luton during a times of mental health distress?
About our Recovery Lounge Service
Our Recovery Lounges (formally known as Crisis Cafés) offer a safe, welcoming and non-judgmental environment between the hours of 5pm and 11pm. Service Users can attend without an appointment to help prevent them from entering periods of crisis or distress or if they are experiencing mental distress or crisis.
About the Role
Our Recovery Lounge Manager role in Bedfordshire involves coordinating a team of 8, across each site and ensuring the effective and safe delivery of the service working in conjunction with the NHS.
This will involve working with service users in a preventative way, deescalating crisis and leading a team of Mental Health Support Workers & volunteers. The role is part of a team within Mind BLMK and the Crisis Alternative Services.
Service Delivery
- Operate the Recovery Lounge service and ensure outcomes which supports individuals to deescalate crisis and develop strategies for recovery and increased wellbeing, in line with Mind BLMKs vision and values as well as contract requirements.
- Assessing need and suitability for the service in line with the access to services process, and undertaking 1:1s where needed.
- To manage a relationship with the mental health trust which ensures effectiveness of the crisis pathways for those who need further support.
- Work with the Recovery Lounge management to ensure regular involvement of service users, volunteers and staff on local service delivery, organisational matters and wider mental health and crisis care strategies
- Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of crisis workers, peer support workers and volunteers).
- Hold responsibility for health and safety, data collection and cash handling in line with Mind BLMK’s policies, procedures and guidance.
- Ensure cover at site is adequate at all times, this will require a hybrid nature of the role to assist with gaps.
Entitlements/benefits:
- 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
- Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
- Health Plan with a wide variety of benefits
- Discounts available through Blue Light Card & Tickets for Good
- In-house and external Learning and Development as appropriate for the role.
- Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
If you have a passion for working in mental health and possess the required skills, we would love to hear from you.
Closedown: 5pm, Tuesday 18th November 2025
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.
Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.
No agencies please.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. This role will be working across two teams who work with clients who have mental health support needs, wanting to gain paid employment.
We are recruiting an Administrator for a new primary care Individual Placement and Support (IPS) employment service in the London Borough of Enfield.
The Administrator will play a key role in the teams, supporting the team of employment workers as well as working alongside the Team Leads to ensure that records are kept up to date and data is easily accessible for reporting.
Experience of working in an employment team is not essential but you must be highly organised, have a problem-solving attitude and be willing to work with the other teams’ Administrators to develop joint systems and processes.
Good organisation skills are essential for this role, in addition to at least intermediate level knowledge and skills of office software including Outlook, Excel, Word and Power Bi. The successful candidate will need be able to communicate with a wide range of people.
Please click apply to send your CV after answering the screening questions.
Candidates need to clearly outline how they meet the person specification points in their personal statement.
Employee benefits include an employer contribution to a personal or workplace pension equivalent to 6% of gross salary. 30 days annual leave plus paid public holidays (FTE).
Working Well Trust is an equal opportunities and Confident about Disabilities.
Closing date: Monday 17 November at 9am
Telephone interviews: These will be scheduled in as applicants come through so please apply early, if we get enough applicants we may close the advert early
Final Stage interviews: TBC
Please complete the CV cover form which includes the personal statement section
The client requests no contact from agencies or media sales.
Thank you!
We are looking for someone to join our award-winning campaigns team and help us to progress change through political engagement at both national and local level. We have an impressive track record of working with government, locally elected politicians, professional organisations, patient stakeholder groups and other charities in the sector on a range of issues which affect people with epilepsy.
Our recent work includes our successful Zach’s Law campaign. This role is an exciting opportunity to help bring about further change that will make a real difference to the lives of people with epilepsy.
The postholder will develop an effective programme of policy and public affairs work across the UK to have maximum impact for people with epilepsy and to raise the public profile of epilepsy.
We seek someone with a degree or relevant experience in political or public affairs, extensive experience of influencing, organising campaigns and major events and negotiating at a senior level. You will be required to have a detailed level of understanding of government politics and the charity sector and an empathy to the cause.
To view the full job description, please download the recruitment pack.
The client requests no contact from agencies or media sales.
Thank you!
Job Title: Community Centre Manager (Elderly Residential Care)
Location / Salary / Contract:
Location: Southwark
Salary: £45,000-£49,000 per annum
Contract: Permanent, Full-time (37 hours per week, with some evening and weekend work)
The Opportunity:
An exciting opportunity has arisen for an experienced and dynamic Community Centre Manager to lead the operations, programming, and partnership development of a vibrant community space serving both residents and the wider neighbourhood. This is a hands-on role suited to an energetic and organised individual who thrives on community engagement, service excellence, and creating meaningful opportunities for older adults and intergenerational groups. You will play a central role in developing and managing programmes that enhance wellbeing, build community connections, and promote inclusion within an elderly residential care setting.
Key Responsibilities:
• Manage all community centre spaces, ensuring they are well-presented, welcoming, and fully utilised.
• Oversee the programming and scheduling of diverse activities that support organisational goals and community engagement.
• Lead on income generation through effective room hire management and budget oversight.
• Develop and maintain partnerships with voluntary, statutory, and business organisations to enhance programme delivery.
• Supervise and support staff, volunteers, and casual workers to deliver high-quality services and activities.
• Ensure compliance with Health and Safety, Fire Safety, and Safeguarding requirement
The Candidate:
You will be a proactive and empathetic leader with experience managing community facilities or similar public-facing spaces. With excellent organisational, financial, and communication skills, you will have the ability to balance community priorities with commercial needs. You should have a solid understanding of health and safety compliance, staff supervision, and partnership development. A passion for creating inclusive and engaging environments for older people and the wider community is essential.
How to Apply:
If the above role sounds interesting and you feel like you meet the criteria, please apply immediately. Early applications are encouraged as we reserve the right to close this vacancy prior to the stated closing date.
Thank you!
Our Client is a UK charity supporting vulnerable women and families facing unexpected pregnancy or pregnancy loss. Through supported housing, a helpline and counselling service, and practical, non-judgemental support, this Charity helps pregnant women, often aged 16-25 and in crisis due to homelessness, abuse, or other trauma, build safer, more stable futures. Grounded in universal human values of Humanity, Solidarity, Community, Charity, and the Common Good, the Charity is growing its individual giving to increase impact nationwide. The team is now looking to appoint an Individual Giving Manager, and Prospectus is leading the search.
Individual Giving Manager
Full time, 35 hours per week
Home based (occasional travel to Leamington Spa Head Office)
£36,000-£40,000 per annum
The Individual Giving Manager will drive and deliver the Charity's ambitious fundraising strategy across all individual giving streams. You'll create, test, monitor and evaluate multi-channel appeals and campaigns; lead on Legacy and In-Memory programmes; and manage lottery, raffle, and associated products; building strong pipelines, journeys and propositions that inspire support for their mission.
Reporting to the Head of Fundraising and working closely with Income Generation and Marketing colleagues, you will champion an excellent donor experience; maximising retention and lifetime value while acquiring new supporters at sustainable ROI. You'll use data-led insights, segmentation and test-and-learn methods to optimise performance, ensure compliance and best practice, and embed robust reporting across the portfolio.
The successful candidate will bring demonstrable experience of delivering and growing individual giving, with a track record in audience segmentation, copy and creative development, journey mapping, and campaign evaluation. You'll be collaborative, values-driven, and comfortable working cross-functionally to deliver against income targets while safeguarding supporter care and brand integrity.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman at at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Thank you!
The Fundraising Club CIC is a not-for-profit digital community for sports club volunteers and officials. They provide support, advice, events, and digital fundraising services to help grow sports across the UK. Thanks to The Fundraising Club, hundreds of clubs generate essential recurring monthly fundraising income. Do you want to join the initiative that enables grass roots sports clubs across the UK achieve their potential and transform their communities?
We are looking for a Relationship Account Manager to join the ambitious, growing and successful team at The Fundraising Club and help grassroots sports clubs raise vital funds through an innovative Club Lottery platform.
The Role
As Relationship Account Manager you will work at the heart of community sport, supporting clubs to adopt, maintain and scale their lottery programmes. Duties will include:
- Building strong, genuine relationships with grassroots sports clubs, supporting staff and volunteers in setting up their lottery programme
- Delivering engaging demos and presentations while coaching and motivating club committees to develop best practice in fundraising
- Collaborating with marketing and content teams to develop campaigns, materials, and resources
- Analysing performance and sharing success stories to promote achievements and learnings.
The Person
We’re looking for someone who thrives in a people-focused and target orientated environment and genuinely enjoys seeing others succeed! You might come from a background in sports development, fundraising, account management, sales, or community engagement, but above all, you’ll bring enthusiasm, empathy, and passion. If you believe yourself to be a tech-confident and goals orientated person with the skills and attributes to make this role a success, then we would love to hear from you!
Why The Fundraising Club CIC?
Joining the team at The Fundraising Club provides a unique opportunity to become part of something exciting, innovative and at the heart of grass roots enablement. The Fundraising Club is a flagship initiative of Pitchero, a leading digital technology provider for amateur and semi-professional sports clubs meaning you will sit at the heart of digital innovation for sports clubs. The Relationship Manager position is therefore a rare and exceptional role to work in a fast paced, exciting, commercial environment, while positively impacting communities across the UK. With a fun, interactive and exciting office culture you will also access the following benefits:
- Cash plan health care scheme
- Modern office environment close to the M62, with free on-site parking and excellent staff facilities
- Fruit, breakfast porridges and cereal provided for all staff
- Comprehensive training and ongoing development, ensuring you’re equip you with everything you need to succeed!
If this sounds like the type of role and charity that could suit the next phase of your career, then do get in touch. Please note that a full UK driving licence and access to your own transport is essential.
To register your interest please apply here, or for more information contact Charlie, Leanne or Jen at Charity Horizons.
Please note: If you would like to submit an application or express your interest in an alternative format, such as audio or video upload, please contact either Charlie or Leanne who will be happy to advise on this.
Please also be aware that Charity Horizons use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
Are you a strategic HR professional passionate about people, culture, and inclusion? Centre 404 is seeking an experienced HR Business Partner to join our Central People and Culture team and support the Director of People in delivering Centre 404’s People Strategy and sector workforce priorities. The role focuses on embedding workforce planning, building management capability, and strengthening cultural development, ensuring the organisation is well placed to meet the challenges of the Adult Social Care Workforce Strategy and the new national pay deal.
About Us
Centre 404 is a vibrant north London based charity committed to empowering people with learning disabilities and their families. We champion inclusion, choice, and wellbeing, and we’re proud to be driving sector-leading change in social care.
Key Priorities
- Deliver a management development programme with measurable impact
- Provide workforce analytics to inform strategic decisions and reduce agency spend
- Coach managers to resolve employee relations issues proactively
- Drive improvements in staff engagement, inclusion, and fair treatment
- Lead on Equality, Diversity & Inclusion (EDI) initiatives and quality benchmarking
- Embed co-production principles across HR processes
What We’re Looking For
- CIPD Level 7 (or working towards) or equivalent
- Proven experience in workforce planning, leadership development, and cultural change
- Strong coaching, influencing, and analytical skills
- Commitment to inclusion, safeguarding, and the rights of people with learning disabilities
- Knowledge of CQC/Ofsted frameworks and sector reforms is a plus
Why Join Us?
At Centre 404, you’ll be part of a values-driven organisation that prioritises people. We offer a collaborative environment, meaningful work, and the opportunity to make a real difference.
Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. All offers of employment are subject to a DBS check, proof of eligibility to work in the UK and satisfactory references covering a five year period.
Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889
Please submit a CV along with a cover statement addressing the following: “Tell us more about why you are interested in this role and what you would bring to this post in terms of your knowledge, skills and experience”. Please ensure you refer to the job description and person specification in your statement and explain how you meet the criteria.
Thank you!
Location: Rochester Airport, Kent
Department: Individual Giving and Lotteries Directorate
Salary: £35,000 to £38,000 per annum (FTE)
Hours: Full-Time, Monday to Friday, 37 hours per week
Contract Type: Permanent
We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we fight every day to save lives. We are Team KSS, a close-knit team of dedicated, skilled, sector-leading experts with an incredible level of expertise. We are passionate about what we do which drives us to always deliver our very best.
We’re driven by our purpose of saving lives and ensuring the best possible outcomes for our patients. Last year alone we responded to over 3,100 incidents. We are fearless and tireless in fighting to save every life.
Our charity headquarters and forward operating base are located at Rochester Airport, with our aircraft hangar and maintained at Redhill Aerodrome. When the call comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
MAIN PURPOSE OF ROLE:
We are now seeking a highly organised and motivated Legacy Administration Manager to join our team. The role will manage and administer legacy gifts left to the charity ensuring that legacy income is maximised, recorded, and received in a timely manner that is compliant with relevant regulations.
INCLUSION AND DIVERSITY:
KSS is committed to creating an equal, diverse and truly inclusive culture where everyone feels welcome and able to be their authentic selves.
We believe that everyone has the right to live without fear or prejudice, and be treated fairly, and with respect and dignity regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
We reserve the right to close the position early if the role is filled.
Benefits package is correct at the time this advert was published.
Benefits: 25 days annual leave rising with service Occupational/Enhanced Sick Pay Enhanced Parental Leave Access to the Blue Light Card and Blue Light Events Access to the Wellbeing Hub Group Personal Pension Scheme Group Life Assurance Cover Group Income Protection Cover Critical Illness Cover Employee Assistance Programmes Development opportunities
REF-224 993
Thank you!
Sale, Greater Manchester (M33 5AH)
Starting at £42,000 per annum (dependent on experience)
Full-time, Permanent
Join our client
Are you an experienced Estates and Operations professional looking to make a real difference?
Our client, a leading charity in Sale, Greater Manchester, is seeking a dynamic Estates & Operations Manager to oversee their facilities, estates, transport, and operational services.
This is a fantastic opportunity to play a key leadership role in ensuring our environments are safe, sustainable, and empowering for the people they support.
About the Role
As Estates & Operations Manager, you will:
- Lead on all aspects of property and facilities management across multiple sites.
- Ensure compliance with health, safety, and fire regulations.
- Oversee housekeeping, transport, and operational teams.
- Manage budgets, procurement, and contractors to deliver value for money.
- Drive sustainability projects and support our client's commitment to environmental responsibility.
- Contribute strategically to organisational growth and development.
About You
They're looking for someone who brings:
- Proven experience in estates, facilities, or operations management (charity, care, or education sector experience desirable).
- Strong knowledge of building maintenance, health & safety compliance, and fire safety.
- Experience managing multi-disciplinary teams.
- Excellent organisational, leadership, and communication skills.
- A full UK driving licence.
- Desirable qualifications: NEBOSH, IOSH, IWFM, or RICS accreditation, plus experience leading capital or sustainability projects.
Why Join Stockdales?
Our client's, values are rooted in providing safe, inclusive, and supportive environments. You’ll be part of a dedicated leadership team, helping shape the future of our charity while enjoying a role that offers variety, responsibility, and impact.
They are committed to investing in their staff, offering training, professional development, and the chance to make a lasting difference in the lives of the people they support.
Thank you!
Job Title: Microsoft D365 BC Systems Manager
Salary: £59,103 per annum, Band H, Level 3 - Inclusive of a Market Supplement
Location: Scout Store, Lancing, West Sussex, BN15 8UG
Contract Type: Permanent
Working Hours: 35 - Hybrid working with two days a week in Lancing and as required.
About the role
We’re seeking a motivated and solutions-focused Microsoft D365 BC Systems Manager to take ownership of our core ERP and related systems. You’ll be central to keeping everything running smoothly across Scout Shops Ltd, from back-end systems to customer-facing platforms.
What you’ll be doing in this role as a Microsoft D365 BC Systems Manager
- Lead the delivery, development, and ongoing support of the Microsoft D365 Business Central ERP.
- Be the main point of contact for ERP and other system-related issues and improvements.
- Oversee supporting systems including warehousing, reporting, fulfilment, and web integrations.
- Identify new technology opportunities that improve service or performance, and manage implementation from proposal to delivery.
- Work directly with internal teams, suppliers, and stakeholders to ensure systems run efficiently and support business goals.
What you’ll bring to this role as a Microsoft D365 BC Systems Manager
- Experience with Microsoft D365 Business Central (BC) in a commercial or retail environment.
- A track record of managing and improving business systems, including web-based platforms and legacy tools.
- Demonstrated success delivering systems implementation and integration projects.
- Strong planning and communication skills across technical and non-technical audiences.
- Working knowledge of tools such as MS Office (Word, Excel, Outlook, Project, Visio), and ideally SharePoint.
Skills to help you thrive in this role as a Microsoft D365 BC Systems Manager
- Excellent attention to detail and the ability to manage multiple tasks effectively.
- Strong problem-solving and analytical thinking with a proactive mindset.
- Confident in delivering training and guidance to non-technical users.
- Ability to assess and define business requirements clearly and concisely.
- Familiarity with IT, computer science, accounting, or information systems concepts.
Benefits of working with us
- 28 days annual leave (rising to 32 days after 2 years), plus extra days off at Christmas
- Flexible working hours to support work-life balance
- Double-matched pension contribution up to 10% of your gross salary
- Generous family leave policies and a supportive, family-friendly culture
- Access to our Learning & Development hub for continuous professional growth
- Recognition as Charity of the Year – Charity Times Awards 2022
Closing date for applications: 23:59 on Friday, 21st November 2025
Interviews will be held the Week Commencing 24th November 2025.
Strictly no agencies.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Thank you!
The Senior Digital Marketing & Participation Manager will lead the AMA’s marketing and participation strategy, to build financial growth, visibility, and engagement through co-creation with our community of members. This role will integrate brand development with participatory marketing to develop deeper community connections with members and non-members.
We are looking for someone who will champion innovative, inclusive, and data-informed approaches to build the AMA’s profile and amplify the voices of our members. Our ideal candidate will have strong digital marketing experience at a strategic level, be confident in leading and developing a small team, and have a balanced creative and commercial approach.
As a small team, all of our senior roles include an element of practical delivery and administration. We’re looking for someone who can lead at a strategic level, but is also happy and capable delivering some practical elements within their role too.
Essential experience, skills and attributes
- Experience of leading, developing, and inspiring a small team
- Experience of leading successful digital-focused multichannel marketing strategies driving both income and impact
- A data-driven approach and be confident in analysing data and turning insight into actionable strategy
- Experience in building and engaging digital communities or membership growth initiatives
- A passion for the work, potential, and benefits of the Arts Marketing Association
For more information about the role, and who we're looking for, please visit the AMA website to view the full advert and download the job pack.
Please note: the AMA is a 4-Day Week organisation, so our full time hours are 30 working hours per week (32 including breaks) for full time salary. These are usually worked Monday - Thursday, with Fridays as a non-working day, but we can be flexible on this.
The client requests no contact from agencies or media sales.
Thank you!
Salary: £24,938.55 per annum pro-rated
Location: Ilkley Shelter Shop
Contract: Permanent
Hours: Part time, 15 hours per week
Closing date: Thursday the 13th November at 11:30pm
We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Ilkley shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.
You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.
About the role
You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
About you
You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative.
Brief role description
Reporting to the Marketing Manager, the Digital Marketing Officer will be responsible for the day-to-day operational delivery of our website, email marketing, and digital assets. They will play a key role in user engagement, service promotion, and data-driven decision-making. They will manage and optimise our WordPress website and DotDigital email platform, ensuring all content aligns with brand and accessibility standards. The role will contribute to creative content development and campaign ideation, as well as tracking and reporting performance across channels to support the marketing manager with data-driven recommendations. This is a fixed term position for just about 2 years (end date to be confirmed at the offer stage)
Interested? Want to know more about the Charity? Check out our website.
Eager to know more about the role? Have a look at the Job Description attached
What’s in it for you? Check out our Benefits.
Have we convinced you to apply? If so, submit your CV and Covering Letter by Wednesday, 19 November 2025.
Got questions about the role? Get in touch with the People Team
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.
If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
Registered Charity
101 - 500
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children
