Support jobs

We have an exciting opportunity for a Triage & Early Intervention Officer to join the New Era team in Stafford , working 37.5hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the Role:

• The Triage and Early Intervention Officer (TEIO) will be responsible for making initial contact with adults who may require support after experiencing domestic abuse.
• You will speak on the telephone to adults who have experienced domestic abuse and you will be responsible for completing risk assessments and safety planning. During the call you will provide practical and emotional support in a way that is flexible and caring, listening carefully to what is being said and showing empathy at all times.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for a Victim Services & Engagement officer join the Victim Support team in Gwent, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in Pontypool Police Station, Pontypool (With need for travel, hybrid working, flexible).

As a Victim Services & Engagement Officer you will be:

• Managing a caseload of Victims of Crime with the highest level of need, both directly, through in-depth, 1:1 support, and indirectly, by working other service providers. Undertaking face to face support, case-tracking and management.
• Carry out effective management of volunteers, assessing their competence to practice using national guidelines
• Promote the work of Victim Support by attending local community and public events

You will need:

• Proven track record of successfully delivering a service and working directly with clients or service users in a statutory, voluntary or Multi-Agency Setting(s)
• Experience of Managing a caseload including complex case management.
• Understanding and knowledge of the requirement for confidentiality and safe working practice and maintenance of files in accordance with the data Protection Act and other legal requirements
• Understanding and knowledge of an active commitment to promoting equal opportunities and diversity.
• Experience of managing safeguarding issues and relevant legislation
• Managing, value, providing support and guidance to a team with a strong client service focus
• Ability to promote the work of a multi-agency hub

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Work setting: Hybrid
Salary: £34,000-£36,000 per annum
Contract: Permanent
Hours: Full-time (35 hours per week)
Location: London

Are you a highly organised professional with excellent communication skills and the ability to communicate clearly with stakeholders at all levels? Do you have experience supporting senior leadership and the Corporate Services team?
 
TPP are recruiting a dynamic Business Support Executive on behalf of our client, a respected professional body that champions quality management for the benefit of society.
 
Benefits:
 

• Employer pension contribution up to 10%
• Life Assurance
• Flexible working
• Income protection
• Employee Assistance Programme
• 25 days’ holiday Bank holidays
• Discount platform

 
The Role:
 
As the Business Support Executive, you’ll manage executive support, project administration, and corporate governance activities. Reporting to the Office Manager, you’ll ensure smooth operations across a variety of areas while contributing to the organisation’s mission and values of integrity, innovation, and inclusion.
 
Main responsibilities:
 

• Provide executive support to senior leadership, including diary management, travel coordination, and expense processing.
• Manage the administration of strategic projects, including tracking progress and coordinating regular updates.
• Support corporate governance functions, such as trustee recruitment, meeting preparations, and key events.
• Organise and facilitate office activities, such as team socials and wellbeing initiatives.
• Maintain essential office functions, covering for the Office Manager as required.

 
Essential requirements:
 

• Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
• Experience managing diaries and liaising with stakeholders at all levels.
• Professional handling of confidential information.
• Proficiency in MS Office.
• Friendly and positive attitude, with the ability to build strong relationships across diverse teams.
• Ability to work at own initiative and solve problems independently.

 
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Creative Support is a visionary provider of adult health and social care services, with skilful, bright and enthusiastic staff. We require an organised, confident and skilful assessor to develop and deliver Diploma health and social care vocational qualifications.

Within this exciting role, you will assess a caseload of 30 vocational Diploma learners in a variety of settings at levels 2, 3, 4 and 5 in adult health and social care qualifications and associated subject matters. You will help support staff on vocational qualification programmes in accordance with professional standards, Skills for Care occupational standards and the CQC inspection framework for Health and Social Care.

As part of a fast-paced team and as an independent, self-directed practitioner, you will inspire and develop a workforce focused initiative to enhance the skills and knowledge of the social care workforce.

Interviews will begin on 3rd June 2025.

Vacancy Reference Number: 82538

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK

Our client, a renowned young person's homeless charity based across East Surrey, is currently seeking a Weekend Night Housing Support Officer to provide personal development opportunities to young people in one of their supported housing services (low-medium needs) based in Redhill.
 
In this role, you will provide structured support in response to identified needs as documented in each young person’s Developmental Support Plan, equipping them with the confidence and skills to work towards living as independently and sustainably as possible. You will provide a trauma-informed approach, involving the supported individual, devising, reviewing and updating developmental support plans, recording events and observations and keeping appropriate records as required by the service. You will respond/attend to emergency situations that arise in other services and will have a full understanding of the on-call process.
 
If you are interested in finding out more about this opportunity, please register your interest and submit your CV by clicking 'apply now' below.

At Prospectus, we are committed to building inclusive and diverse organisations and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. If you are enthusiastic about working with a fantastic charity that makes a real difference in people's lives, we would love to hear from you!
 
Please note this role is to work 33 hours per week: Fri/Sat/Sun 7.00pm - 7.00am
 
Please note this role is initially a 12 month FTC, covering maternity leave.

Policy and Campaigns Support Officer

Liverpool

£44,228

Full-time, Monday-Friday 35 hours a week (happy to talk flexible working)

Permanent 

We’re looking for someone to join our North West team, to contribute to our wide and varied work supporting our trade unions, their members and changing the world of work for good.  This is an interesting time as we look to take forward work on the new Employment Rights Bill and tackling the far-right and more.

About the role

The role includes supporting our regional campaigning, policy and research and media work.  You will have the opportunity to work with colleagues, trade unions and other partners to make a difference to working lives through the campaigns, events and work we do.

Who we’re looking for

This position would suit someone who has experience of campaigning and building constructive working relationships with a wide range of stakeholders and who can use their experience and organisational skills to contribute to the success of our unions and delivery of our regional workplan.

 What experience, skills, knowledge and understanding do you need?

• You’ll be committed to the work of trade unions to improve the world of work
• You’ll able to understand complex issues and exercise sound political judgement
• You’ll have a good knowledge and strong interest in the economic and social issues affecting working people in the North West
• You’ll have good knowledge and understanding of key issues for the TUC including current issues in trade unionism and campaigning

If this is you, then we’d like to hear from you.

We are particularly keen to receive applications from Black, Asian and minority ethnic (BME) applicants who are underrepresented in this part of the TUC but also welcome applications from any candidate.

The closing date for completed applications for this post is 12 midday, Wednesday 28th May. An assessment centre for this post will take place on Thursday 5th June in Liverpool and interviews on Wednesday 25th June in Liverpool.

TUC staff enjoy a good benefits package including final salary pension scheme and other benefits. 

To provide direct adminstration support to all elements of the organisation ensuring the smooth-running of the operational functions.  We are seeking an individual with strong organisational, communication and interpersonal skills, who is confident with managing multiple tasks and digital processess.

Key responsibilities;

To support our volunteer leaders and staff by:

• Providing efficient administrartive and organisational support
• Embed digital processes throughout the organisation
• Dealing with queries by phone and email
• Signposting information and resources across our organisational functions
• Updating and inputting digital records. Processing data and providing reports
• Assisting volunteers and staff in using our membership system (Online Brigade Manager) as we seek to increase usage of OBM.
• Coordinating and providing adminstration support for events eg Trooping the Colour, Remembrance Services, annual AGM
• Administration support for national competitions and events
• All other adminstrative task as required

We have an exciting opportunity for a Senior Independent Domestic Violence Advisor (IDVA) to join the Bristol IDVA Service supporting male victims, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you...

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is hybrid between Bridewell Police Station and home (and therefore requires an appropriately confidential home space in which to work), with travel around the locality to meet with service users.

As a Senior IDVA you will:

• Identify and assess the risks and needs of male domestic abuse victims. Assist them in accessing services to keep them and their family safe, and develop individual safety plans to meet client's needs.
• Support the empowerment of clients, assisting them in recognising the features and dynamics of domestic abuse.
• Participate fully in the MARAC framework: refer clients to, attend and participate in meetings by being the voice of the client and follow up actions agreed, keeping the client's safety at the forefront.
• Take a lead in setting an example of good working practices and offer mentoring to colleagues. Be the initial contact for colleagues to provide advice and guidance on their casework.
• Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice.
• Provide effective line management of staff to ensure performance targets and agreed outcomes are met by the service. Monitor and oversee quality of service provision provided by the team, and identify learning and development opportunities. Support performance auditing, interpret data for commissioners and report on this.
• Maintain accurate and confidential case management records and contribute to monitoring the service.

You will need:

• A SafeLives (or equivalent) IDVA qualification.
• Evidence of management capability.
• An ability to work independently and as part of a team, sharing, coaching and influencing others.
• An understanding of the principles of risk assessment, safety planning and risk management.
• Experience of working within a multi-agency and legislative framework.
• Experience of managing a complex caseload, and be able to prioritise work and deal with competing demands.
• The ability to use IT applications competently including, Microsoft Word, Excel etc. and Case Management systems in order to keep accurate records and undertake performance monitoring.
• This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.As part of our commitment to the Race at Work Charter we particularly welcome applicants fromBlack, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close thisvacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for a Helpline Advisor (known internally as a Triage ISVA) to join the ISVA team in West Yorkshire, working 18.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our offices located in Shipley and Wakefield.

As a part-time Helpline Advisor (Triage ISVA) you will provide initial advice and information to clients accessing our service. You will ensure the referral meets our criteria and where this is not the case you have the ability to build strong links with referral pathways across the region. You will be required to provide continuity, advocacy and impartial advice and information about all options, such as reporting to the police, accessing Sexual Assault Referral Centre (SARC) services, and specialist support such as pre-trial therapy and sexual violence counselling.

You will undertake risk assessments and support needs analysis with clients and address initial needs and risk.

To provide non-therapeutic emotional and practical support to victims/survivors. This will be delivered via telephone, text and/or email based on the preferences and need of the client. To build links with services across West Yorkshire to ensure wrap around support is available.

Provide information and advocacy to enable clients to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice. Explain criminal, legal and if relevant, civil remedies to clients.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for a Hate Crime Crime Caseworker to join the Team in Shoreham, working full time 15 hours a week, Thursday and Friday 9-5pm - with the expectation that there will be a requirement to work across the contract to assist other teams.

Do you want to make a difference every day? Do you want to contribute to changes & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday & options to buy or sell annual leav
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, gym, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Access to EDI networks and colleague cafes
* Cycle to work scheme & season ticket loans
* Ongoing training & support with opportunities for career development & progression

About the role:

The position is based at our Shoreham Office working 15 hours per week - Thursday and Friday 9am to 5pm - Hybrid working meaning 1 day office based and 1 day home based.

As a Caseworker you will be:

• Supporting victims of crime by providing information along with practical & emotional help
• Completing needs and risk assessments with victims
• Case management and updating databases in line with GDPR & safeguarding regulations
• Develop and maintain effective working relationships and collaborative working with local partnerships, other agencies and participating in community events.

You will need:

• To be able to work without direct supervision, prioritising work to meet competing demands
• Good communication skills, able to show empathy & deal with difficult situations
• To demonstrate good IT skills, able to use Microsoft Office & internal systems

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for a Helpline Advisor (known internally as a Triage & Early Intervention Officer) to join the Northern Police Investigation Centre team, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based between our Northern Hampshire office in Basingstoke and from home on a hybrid basis. You will be working shifts Monday to Friday between either 8am and 4pm, 10am and 6pm or 12pm and 8pm. You will also be required to work a minimum of 1 Saturday per month 8am to 4pm where you will receive a day off in lieu during the week. Shifts are designated on a rota basis which is given in advance.

As a Helpline Advisor / Triage & Early Intervention Officer, you will be:

• You will be talking to people on the telephone from a variety of different backgrounds, all with different experiences. No two days are the same & you will need to use your communication skills and resilient nature to help those dealing with trauma and the effects of crime, who may have gone through a life-changing experience.
• Previous experience is not required as you will receive robust training prior to working directly with clients. You will also receive ongoing support to ensure that you can provide victims with quick responses to meet their needs and help them cope and recover.
• You will be working within a supportive team that is part of a large independent charity which offers the opportunity to develop skills to enhance your ongoing personal development.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Night Support Worker – Young People

This is an exciting opportunity for a Night Support Worker to work as part of a team covering the night shift hours delivering an assessment, support and move on service to vulnerable clients in supported accommodation in Bishop Auckland, County Durham.

Position: Night Young People Support Worker

Location: County Durham

Contract: Full time, Permanent

Hours: 37.5 hours a week

Salary: £24,136 Per Annum Plus Pension & Other Benefits

Closing Date:  15th May 2025

About the Role

As a Night Support Worker, you will work under the direction, guidance and support of a Service Manager and an Assistant Area Director you will work as part of a team covering the night shift hours delivering an assessment, support and move on service to vulnerable clients in supported accommodation.

The accommodation service is based in Bishop Auckland County Durham. You will ensure that the accommodation is properly maintained during the night shift and support the client to sustain their tenancy and participate in positive and successful move on. The aim of the service is to ensure that every client leaves with the skills and resilience to be confident and self-determining in their lives.

Key Responsibilities:

• Ensure the safety and wellbeing of clients, including safeguarding and emergency procedures, and contribute to a safe environment for all.

• Lead on risk and needs assessments and create SMART support plans tailored to individual clients.

• Provide flexible, creative, and person-centred support, encouraging client involvement in decisions and community activities.

• Work collaboratively with external agencies to support client wellbeing, ensuring compliance with data protection protocols.

• Support client access to education, training, employment, and volunteering opportunities aligned with their aspirations.

• Promote client voice and participation through initiatives like residents' meetings.

• Contribute to preparing accommodation for new clients, supporting transitions and maintaining a welcoming environment.

• Maintain accurate records, support volunteer engagement, participate in rota duties, and carry out additional responsibilities as required.

About You

We are looking for someone who:

• Experience working with young people or those affected by homelessness.

• Understanding of asset-based approaches, safeguarding procedures, and support planning including risk assessments.

• Strong commitment to equality, diversity, and treating all individuals with dignity and respect.

• Knowledge of health and safety principles and a commitment to maintaining a safe environment for all.

• Good literacy, numeracy, and IT skills to support effective communication and record-keeping.

• Ability to work collaboratively and maintain clear professional boundaries in a team setting.

• Reflective and committed to continuous personal and professional development.

• Alignment with the values and ethos the charity.

In return for working here, you will receive:

• A comprehensive training package tailored to your needs and role

• Flexible working model for suitable roles.

• 26 days annual leave rising to 30 after five years of service.

• Family-friendly leave policies including - maternity, adoption and parental leave and Carers leave.

• Auto-enrolment to pension scheme employer from day 1 with employer contribution up to 7% and increasing with service

• Employee Assistance Programme and access to the app – 24/7 GP appointments, prescription service, health checks and nutrition advice.

• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

• Cash benefit plan for you and your partner (living with you) and children under 18 including covering Dental, Optical, Hospital Stays, Scans and More

• Death in service (4x Base salary)

• Legal Advice line

About the Organisation

The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester to Sheffield and Kent.

You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

We have an exciting opportunity for a Triage & Early Interventions Officer to join the Gwent team in Pontypool Police Station, working 37.5 hours a week. This is a fixed term post until February 2025.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based In Pontypool Police Station however we have currently adopted a hybrid model. As a Triage and Early Interventions Officer you will:

• Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client's needs is provided.
• Carry a caseload of clients who require more immediate and short term interventions, referring on those with more long term needs either internally or externally. Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
• Ensure that support plans are developed with clients where appropriate.
• Maintain accurate and confidential case management records and contribute to monitoring information for the service.
• Provide accurate and timely performance information for internal and external use.
• Work with the client and other statutory and voluntary agencies to address the identified needs.
• Respond appropriately to safeguarding concerns including both child protection and vulnerable adult issues.
• Ensure that all clients are of aware of their rights under the Victim's Code of Practice and the Witness Charter.
• To work alongside a team of staff (and volunteers where applicable) to reflect the diverse community and the needs of the victims, including those with particular vulnerabilities, utilising national and local resources to deliver individual, bespoke services with respect, dignity and sensitivity.
• Comply and keep up to date with data protection legislation, confidentiality and organisational policies and procedures, as well as all legislation connected to your work.
• Work as part of a team to ensure that all outcomes and KPI measures are met relevant to the local contract.

You will need:

• To demonstrate a good understanding and use of the English language both verbally and in writing Strong written and verbal communication skills.
• The ability to undertake impact and risks assessments and identify appropriate support
• Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults.
• The ability to manage a demanding workload and to meet a range of conflicting deadlines.
• The ability to identify, develop and maintain partnerships with all relevant external organisations.
• Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements.
• Able to work effectively as part of a team but also to work independently in a variety of locations without direct supervision.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for an Independent Domestic Violence Advisor (IDVA) to join the Domestic Abuse Specialist Service. They will be supporting survivors of domestic abuse in partnership with the Sussex High Harm Perpetrator Programme. This role is full time working 37.5 hours per week on a fixed term contract until 31st March 2026. The role is offered on a hybrid basis, working between home, our office in Brighton, and community locations throughout East Sussex and Brighton & Hove.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on trauma-informed support and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

* Flexible working options including hybrid working
* 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
* An extra day off for your birthday & options to buy or sell annual leave
* Pension with 5% employer contribution
* Enhanced sick pay allowances, maternity & paternity payments
* High Street, retail, holiday, gym, entertainment & leisure discounts
* Access to our financial wellbeing hub & salary deducted finance
* Employee assistance programme & wellbeing support
* Access to EDI networks and colleague cafes
* Cycle to work scheme & season ticket loans
* Ongoing training & support with opportunities for career development & progression

About the role:

This hybrid role includes a combination of home, office and community-based working. You will meet regularly with clients at safe locations of their choosing. There will be travel requirements across East Sussex and Brighton & Hove.

As an IDVA you will:

• Empower survivors, supporting them to identify features and dynamics of domestic abuse
• Work with clients referred to the DASS by the High Harm Perpetrator Programme, holding a caseload of varying complexity and prioritising high risk cases for support.
• Conduct comprehensive needs and risk assessments
• Provide individualized safety and support plans, advocacy, practical support and information
• Participate in the Multi-Agency Risk Assessment Conference (MARAC), acting as the voice of the survivor and delivering on actions agreed
• Use a person-centred, survivor-focused approach, being mindful of the effects of trauma and additional barriers to access survivors of domestic abuse may experience
• Attend the monthly High Harm Panel and other mandatory conferences (including contributing to the Multi-Agency Tasking and Coordination process where applicable), representing the voice of the survivor and sharing relevant information with key agencies to reduce risk and increase safety
• Assist in delivering training, and provide consultancy and advice to other agencies as required

You will need

:
• An understanding of the issues faced by survivors experiencing domestic abuse
• A good understanding of risk assessment, safety planning & risk management for survivors of domestic abuse
• An understanding of safeguarding issues & the legal responsibilities surrounding these
• Experience of delivering services to survivors of domestic abuse and/or other vulnerable people
• Experience of working within a multi-agency and legislative framework, including building relationships with statutory and voluntary service providers
• Experience of managing a complex caseload, prioritising work and dealing with competing demands demonstrating an organised and methodical approach to work
• Ability to deliver indvidualised safety and support plans, demonstrating sufficient knowledge of risk reduction regarding harmful practices and modern slavery
• Ability to deliver training sessions to professional agencies
• Understanding and knowledge of and active commitment to promoting equal opportunities and diversity
• Ability to self-reflect, identify own welfare needs, and put in place effective self-care strategies
• Please see attached Job Description and Person Specification for further details.

About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.