Support manager jobs

Permanent / Full-time (35 hours per week) - open to discussing reduced hours

Hybrid working with 2 days per week from the London Bridge office

Closing date: 28th May at 23:59

As Supporter Care Assistant, you will play a central role in ensuring every donation to Whizz Kidz is processed accurately, efficiently and with great care.

Whizz Kidz: The facts

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs. Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here to change that.
As the UK’s leading charity for young wheelchair users (9 months - 25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society. 

And we won’t stop until they are mobile, enabled and included.

Our vision
A society in which every young wheelchair user is mobile, enabled and included.

Our values
We are young people focused, ambitious, collaborative and inclusive.

Job summary

You will manage income and data processing through Microsoft Dynamics, maintaining high quality, reliable information that underpins our fundraising activity, financial reporting and supporter care. Working closely with the Finance Team, you will contribute to timely and accurate income reconciliations and the smooth running of all supporter related financial processes including ensuring that all donations are thanked efficiently.

In addition to these duties, you will play a vital role in championing exceptional supporter care across the organisation. You will act as a strong advocate for supporters, ensuring their needs, experiences and feedback help improve processes. You will champion our Supporter Promise and help us uphold the Fundraising Regulator’s Code of Fundraising practice, ensuring all communications, interactions and data practices reflect the highest standards of transparency, honesty, fairness and respect. Through this, you will help embed a culture of supporter centric working across the team, ensuring every supporter receives a positive, warm and respectful experience whenever they engage with Whizz Kidz.

Full job description available on our website.

The person

You’ll be highly organised, with excellent attention to detail and a passion for accuracy. You’ll be proactive and able to work independently, managing your workload effectively and meeting deadlines. You’ll have a sharp eye for inconsistencies, confidence in handling data, and the initiative to suggest improvements where needed. You’ll also bring a strong commitment to outstanding supporter care, ensuring every supporter feels valued and appreciated.

Please note: This post is subject to a Basic level DBS Disclosure, which will be sought prior to the confirmation of a job offer.

Person specification

Skills and knowledge

• Strong digital competence, including MS Office (especially Excel) and confidence using online platforms.
• Excellent Excel skills including data entry, validation and reporting.
• Basic understanding of GDPR, data protection and Gift Aid.
• Exceptional accuracy and attention to detail.
• Strong time‑management skills and ability to work independently.
• An awareness of the Fundraising Regulator’s Code of Fundraising Practice and Supporter Promise.
• Ability to communicate with supporters in a warm, clear and person‑centred manner.

Experience

• Experience working collaboratively as part of a team.
• Experience completing computer‑based administrative tasks, including data entry.
• Experience using CRM systems or fundraising databases, especially Microsoft Dynamics.
• Experience as a Supporter Care Administrator or in a supporter/customer‑facing administrative role, ideally within a charity environment.
• Experience delivering high‑quality supporter or customer care, including handling sensitive enquiries.

Personal qualities

• Meticulous, accurate and methodical, with a natural eye for detail.
• Warm, empathetic communicator with a commitment to providing outstanding supporter care.
• Highly organised, proactive and able to work independently with minimal supervision.
• Self‑motivated, solution‑focused and keen to improve systems and processes.
• Passionate about advocating for supporters and continuously improving the supporter experience.

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave
25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure
In addition to annual leave, employees get three days of paid Christmas leave.

Pension
Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health
Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan
An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

To apply please visit our website via the Apply Button.

We are committed to achieving equal opportunities in employment. Please let us know whether you require any reasonable adjustments for application or interview.

Want to make a real difference? Have a valuable, meaningful role?Blackburn Foodbank works with people to alleviate their time in crisis.  It's wrap round holistic support that is offered - not just food.  

We work with all agencies in Blackburn with Darwen to maximise support for people in poverty.  We need a fundraising manager who is committed to the cause to help the Foodbank realise it's ambition to close.  To do this we have to maximise the advice services on offer and increase the access to affordable food.  It's part of the development of one of the poorest areas in the country - you can make a tangible difference here.  We have a cash-first approach that is empowering and increases resilience. 

Build partnerships that change young lives!

Wigan Youth Zone is looking for a Corporate Partnerships Manager to build meaningful relationships with businesses that want to make a real difference in their local community.

Salary: £32,000 per annum
Hours: Full-time (with some flexibility considered)
Location: Wigan Youth Zone

Benefits include:

• 33 days annual leave (including bank holidays), plus more with service
• Your birthday off
• Gym access
• Training and development opportunities
• Employee assistance programme and pension
• Discounted holiday club access for staff

About the Youth Zone:

Wigan Youth Zone gives young people somewhere safe to go, something positive to do, and someone trusted to talk to. As a vibrant, purpose-built facility supporting young people aged 8-19 (up to 25 with additional needs), it plays a vital role in the life of the borough. This role helps that impact continue and grow by connecting local businesses with a cause that really matters.

The opportunity:

Working closely with the Head of Fundraising, senior leaders, and trustees, you'll lead on securing and growing significant corporate partnerships, generating £75,000+ per year, with ambition to increase this to £100,000+ over time.

What you'll do:

• Build new, long-term corporate partnerships
• Develop compelling partnership ideas and proposals
• Steward and grow existing supporter relationships
• Identify opportunities for collaboration and engagement
• Represent Wigan Youth Zone across the local business community

This is a hands-on role with real scope to shape your approach and clearly see the impact of your work.

Who this role could suit:

We are look for an extremely pro-active relationship developer.

You might come from community fundraising, corporate partnerships, business development, sales, marketing, communications, or another relationship-led income role.

What matters most is your ability to build trust, communicate impact, and turn relationships into sustainable support. Strong transferable skills such as influencing, persuasive writing, stakeholder management, and strategic thinking are highly valued.

Local knowledge of Wigan and existing networks are a real advantage.

How to Apply:

Please send a copy of your profile or CV to Priya Vencatasawmy as a first step.
If your experience matches what we're looking for, we'll be in touch with further information on how to make your formal application.

Deadline: 25^th May at 9am

Interviews: W/C 1^st of June

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity, and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with

Contract: Permanent,

 Full Time (37.5 hours per week)

Location: London

Salary: £40,512 - £47,377 per annum

Closing Date: Wednesday 20th May

Interviews will be held w/c Monday 25th May

Centrepoint, the UK’s leading youth homelessness charity, is looking for Sleep Out Manager to join our Mass Participation & Events team based in London.

About us

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Centrepoint provides homeless young people with accommodation, health support and life skills in order to get them back into education, training and employment. We want to end youth homelessness by 2037.

Together with our partners, we support over 16,000 young people each year.

The Sleep Out Manager plays a vital role in managing our flagship fundraising event, Sleep Out. Increased investment from our headline event sponsor, Nationwide Building Society, has enabled the development of a new visual identity and refreshed messaging, so it is an exciting time to join the team and maximise the opportunity.

About you

• Ambitious, highly motivated individual with strong project management skills, and experience of organising fundraising events.
• An excellent communicator, confident in engaging a wide range of stakeholders at all levels and building effective relationships internally and externally.
• Able decision maker with a can-do attitude.
• Flexible, always adapting to changing needs.
• Committed to self-development by engaging with training and continuous learning.
• Proactive, always looking for creative ways of working.

What you’ll be doing

• Responsibility for the successful delivery and growth of the Sleep Out portfolio; comprising a London corporate event, public events in London and Manchester and our ‘Host Your Own Sleep Out’ programme.
• Responsibility for annual planning and budgeting for the Sleep Out portfolio, including financial management, quarterly reforecasting, and delivery against financial targets.
• Leading a cross-departmental working group to deliver the corporate event. Responsibility for the logistics and strategy of the event
• Heading up a team of three, you’ll create a positive and inspiring culture, which empowers team members to achieve their best

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

We operate a hybrid working model, with a minimum of 50% office attendance (typically 2–3 days per week).

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Our approach to applications

We recognise that candidates may use artificial intelligence (AI) tools to support their applications. While this is absolutely fine, all examples and statements included must be truthful, accurate and based on your own experience.

We’re keen to understand your individual skills, experience and motivations, so please ensure your application reflects your own voice.

Don’t miss out on this fantastic opportunity to join our team as a Sleep Out Manager, click ‘Apply’ now!

We are now looking for an exceptional Senior Operations Manager  to lead the organisation into its next phase - someone who can balance strategic leadership with hands-on operational delivery, while continuing to build on the Centre’s strong reputation.

The Sunshine Centre is a well-established and highly valued community hub, supporting children and families across Banbury through early years provision, family services and strong local partnerships.

This is a rare opportunity to lead a purpose-driven organisation where your impact will be visible, meaningful and genuinely valued within the community.

The role

As Senior Operations Manager you will take overall responsibility for the leadership and performance of the Centre, working closely with the Board of Trustees to shape its future direction.

You will:

• Provide clear strategic leadership and deliver the Centre’s long-term vision

• Oversee day-to-day operations across early years provision, childcare and family services

• Lead and develop a team of 30-35 staff, including the Senior Leadership Team

• Ensure high standards of safeguarding, compliance and regulation (including Ofsted)

• Take ownership of financial sustainability, including budgeting, fundraising and income generation

• Drive continuous improvement, responding to community needs and feedback

• Act as a visible ambassador, building strong relationships with families, partners and stakeholders

This is a hands-on leadership role, requiring both strategic thinking and close involvement in day-to-day delivery.

About you

You’ll be a confident, values-led leader with the ability to inspire others and deliver real impact.

You will bring:

• Proven leadership experience within early years, childcare, charity or community settings

• Experience working in regulated environments (e.g. Ofsted), with strong safeguarding knowledge

• A track record of securing funding through fundraising, bid writing or income generation

• Strong financial and commercial awareness

• The ability to turn strategy into practical delivery

• Experience leading and developing high-performing teams

• A genuine passion for improving outcomes for children and families 

Why join the Sunshine Centre?

• Lead a respected, community-rooted organisation with a strong local impact

• Shape the future strategy and long-term sustainability of the Centre

• Work with a committed team and supportive Board of Trustees

• Make a meaningful difference to children, families and the wider community

Job Purpose

The Area Manager will provide strategic and operational leadership for Treasures Foundation’s new ambulatory detox facility and first-stage supported housing service. This role is responsible for ensuring high-quality, trauma-informed support for women experiencing multiple disadvantage, including addiction, abuse, coercive control, poverty, mental health challenges, and involvement with the criminal justice system.

The postholder will lead teams, oversee service delivery, ensure regulatory compliance, and drive positive outcomes for women on their recovery journeys.

Key Responsibilities

Service Leadership & Delivery

• Lead the day-to-day operations of the ambulatory detox service and supported housing provision.
• Ensure services are safe, effective, person-centred, and trauma-informed.
• Embed a strengths-based approach that promotes recovery, independence, and long-term stability.
• Develop and implement service models, policies, and procedures in line with best practice.
• Work alongside the drug and alcohol teams who will hold the clinical risk (Our team will provide the support element)

Staff Management & Development

• Recruit, supervise, and support a multidisciplinary team.
• Provide regular supervision, appraisal, and professional development opportunities.
• Promote a positive, inclusive, and reflective team culture.
• Manage performance, absence, and wellbeing of staff.

Safeguarding & Risk Management

• Act as the safeguarding lead for the services.
• Ensure robust safeguarding practices are implemented and maintained.
• Oversee risk assessments and risk management processes for residents and service users.
• Respond effectively to incidents and ensure learning is embedded.

Partnership Working

• Build and maintain strong relationships with external partners including health services, substance misuse services, criminal justice agencies, and local authorities.
• Represent Treasures Foundation in multi-agency meetings and forums.
• Support pathways into and out of services to ensure continuity of care.

Compliance & Quality Assurance

• Ensure services meet all regulatory and contractual requirements.
• Monitor service performance, outcomes, and quality standards.
• Lead inspections, audits, and reporting processes.
• Maintain accurate records and data in line with GDPR and organisational policies.

Financial & Resource Management

• Manage service budgets effectively, ensuring value for money.
• Oversee staffing rotas and resource allocation.
• Contribute to funding reports and support future funding opportunities.

Service Development

• Contribute to the growth and development of Treasures Foundation services.
• Identify gaps and opportunities to enhance provision.
• Support the development of innovative approaches to supporting women with complex needs.

Person Specification

Essential

• Significant experience managing services in substance misuse, housing, or related fields.
• Strong understanding of trauma-informed care and working with women experiencing multiple disadvantage.
• Experience of leading and developing teams.
• Knowledge of safeguarding practices and risk management.
• Experience working with multi-agency partners.
• Excellent communication, leadership, and organisational skills.

Desirable

• Relevant professional qualification (e.g. social work, health, housing, or management).
• Experience managing detox or residential services.
• Knowledge of the criminal justice system and pathways.
• Lived experience (or strong understanding) of the challenges faced by the client group.

Core Values & Expectations

• Commitment to empowering women and promoting dignity, respect, and equality.
• Ability to work in a compassionate, non-judgmental, and strengths-based way.
• Alignment with the mission and values of Treasures Foundation.

Additional Information

• The role may require occasional evening or weekend work in emergency situations
• An enhanced DBS check will be required.

Join an amazing charity that makes a difference for more than 110,000 adults and children in the UK with a muscle-wasting condition. This is a role where you can really make a difference.

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We are committed to building a diverse and inclusive organisation that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds, particularly those from underrepresented groups including people from ethnic minority backgrounds, LGBTQ+ individuals, and those with lived experience of conditions we represent. We believe that diversity strengthens our work and helps us better support our beneficiaries.

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As part of our safer recruitment and safeguarding responsibilities, this role requires a DBS check and professional/character references. We are committed to inclusion and will consider each application fairly.
 

About you:

The Information Manager is an exciting role at MDUK, that will sit within the Services and Support team.

You'll:

• Work alongside the Head of Health Information and Engagement to develop and maintain of our high-quality, accessible information resources for people living with muscle wasting conditions.

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• Play a pivotal role within the Health Information and Engagement Team, helping ensure that people affected by muscle wasting conditions have access to trustworthy, user-focused content in both digital and print formats.

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• Be responsible for the high quality of our information portfolio throughout its lifecycle - from production to review, covering a range of subjects including condition-specific health information, practical advice, lifestyle guidance and welfare support.

About us:​

Muscular Dystrophy UK is a charity that connects a community of more than 110,000 people living with one of over 60 muscle wasting conditions, and all the people around them. So everyone can get the healthcare, support and treatments needed to feel good, mentally and physically. ​​

This is an exciting time to join Muscular Dystrophy UK. We recently launched our new 10 year strategy to transform the lives of people living with muscle wasting conditions. Our vision is clear, a world without limits for people with muscle wasting conditions, and we won’t stop until we achieve it.​​

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Values and behaviours:​

• A positive attitude and approach that reflect the charity’s values.
   
• Seek opportunities to contribute to the development of the charity.
   
• A commitment to and an understanding of disability issues, equality, diversity and inclusion.
   
• Always demonstrate role model behaviour.​

Benefits:​

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We believe in supporting our people both professionally and personally.

Alongside a competitive salary, we offer a comprehensive benefits package designed to promote wellbeing, work–life balance, and career development. Our offer range of benefits includes great pension contributions, life insurance, cycle scheme, health cash plan, employee assistance programme, instant retail and events discounts, and much more...
 

Location: We operate a hybrid model (home and office, London SE1). ​

Closing date: ​Sunday, 24th May 2026

NB Interviews likely to be held on the W/C 10th June 2026

Please download the job description to see full role responsibilities

We have an exciting opportunity for a Business Development Manager.

Victim Support is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

This role is home based (within England and Wales) with some national travel and overnight stays.

Closing Date: Wednesday 20th May 2026

Interview date: Tuesday 26th May 2026.

What we offer

At Victim Support we believe in attracting and retaining the best people and offer a competitive rewards and benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off your Birthday
• £2,800 London weighting (if applicable)
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High street, retail, holiday, entertainment and leisure discounts
• Access to our financial wellbeing hub and salary deducted finance
• Employee assistance programme and wellbeing support
• Ongoing training and support with opportunities for career development and progression

About the role

The purpose of this role is to lead on the development and submission of tenders and proposals, working with a range of internal stakeholders and partners to translate organisational data into cohesive and compelling submissions that convey Victim Support's service offers and fully address commissioner and funder requirements.

To succeed in this role you will have a proven track record in leading business development through public sector contracts. You will be an excellent communicator and collaborator, as well as skilled in building sustainable partnerships that add value to services.

This role is home based (within England and Wales) with some national travel and overnight stays.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

Closing Date: Wednesday 20th May 2026

Interview date: Tuesday 26th May 2026

Do you have the passion and creative vision to amplify our ambitious plans to improve the lives of everyone affected by ovarian cancer? Could you play a pivotal role in shaping and strengthening our brand, ensuring it inspires action and helps more people connect with and support our work? 

We are looking for a Brand Manager who will bring their creative expertise, strong eye for detail and collaborative approach to our brilliant marketing and communications team. This is a great role for someone with experience in brand or marketing who is looking for a flexible, part-time opportunity with a leading national charity. 

A creative and driven individual who enjoys both strategic thinking and hands-on delivery, you’ll be passionate about building a clear, consistent and impactful brand. You’ll act as the guardian of our identity, ensuring that Target Ovarian Cancer’s brand is used effectively and creatively across all channels and by all teams. 

With the support of the Interim Senior Marketing and Communications Manager, you’ll lead on developing and delivering high-quality design and brand assets, managing our Brand Hub and helping colleagues apply our brand confidently and consistently. You’ll work closely with teams across the organisation to coordinate marketing activity, develop plans and ensure everything we produce aligns with our wider strategy and objectives. 

You’ll also play a key role in managing creative processes – from designing assets in-house to overseeing work with external agencies – as well as maintaining our photography and video library to ensure all visual content reflects our brand and values. 

 
Collaborative, organised and full of ideas, you’ll be confident managing multiple projects, building strong relationships with colleagues and stakeholders, and supporting others to understand and champion our brand. Most importantly, you’ll be motivated to help us communicate more effectively, so we can engage more people to use our services, campaign for change, and support us through fundraising and partnerships. 

 
If you’re excited by the opportunity to shape a meaningful brand and help drive real impact, we’d love to hear from you. 

Join us and together we'll fight for a world where everyone with ovarian cancer lives. 
 

The role is a part time, 14 hours per week worked over 2 full days and is a permanent position. 
 

We currently offer a hybrid-working model. This means you may usually work from your home or remote location, but are expected to attend meetings and pay for your own travel to the office near London Bridge when required.Please do contact us if you would like to find out more about how frequently you would likely be required in the office for this role. 

To apply to become our Brand Manager, please submit a CV and cover letter (one page maximum) . 

Please also complete the equalities monitoring form, links to this are in the Recruitment Pack.

Please submit your application by Friday 22 May 2026.We will also be looking to schedule interviews week commencing Monday 1 June 2026.In the event you are invited to interview, you will be given the opportunity to let us know any reasonable adjustments you may require to the interview process. 

Target Ovarian Cancer does not hold a sponsorship licence and therefore cannot sponsor any individual to work in the UK. 

We want to make our recruitment accessible to all, if there is a way we can support you in your application, please contact us with the job title in the subject line. 

About Families Out Loud

Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one’s drug or alcohol use. We provide non-judgemental, stigma-free spaces for people to speak out, connect, and heal. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.

About the role

We are seeking an experienced Service Manager, who is either BACP (or similar) registered, to join the team. Working closely with the Board of Trustees, you will manage our client services and counselling support team, whilst maintaining a small caseload.

This is a key role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. Committed to our Purpose, Vision, and Values, your work will help to secure the charity’s continued growth and future success.

Key responsibilities

·Manage the full client journey, from initial enquiry to end of support

·Lead and support a team of freelance counsellors (supervision, coordination, oversight, wellbeing awareness)

·Maintain a small client caseload as agreed with trustees

·Ensure safeguarding concerns are managed appropriately and in line with policy

·Oversee use of practice management systems (clinical and administrative)

·Ensure accurate, secure and GDPR-compliant record keeping 

·Provide a monthly service report (activity, KPIs and administrative)

·Review and authorise counsellor timesheets and invoices

·Contribute to the ongoing development and improvement of the service

What we’re looking for

·A minimum of 5 years’ counselling experience

·A minimum of 2 years’ management, supervisory or service leadership experience

·BACP registered (or equivalent professional body)

·Strong understanding of safeguarding and working with vulnerable individuals/ families

·Excellent interpersonal skills and ability to build trust quickly

·Strong time management and organisation skills

·Ability to manage multiple priorities in a flexible, part-time role

·Understanding of the impact of addiction on families

Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)

Contract: Full time, permanent

Salary: £40,000 to £42,000 gross er annum, depending on experience

Closing Date: Monday 25 May 2026

Assessment Day at MSSC NSC: Tuesday 2 June 2026 

The Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Volunteer Support & Systems Manager to lead the development and maintenance of automated workflows used within the Volunteer Support Team.  

The role is responsible for ensuring the smooth running of the Volunteer Support function including overseeing the day-to-day administration of key volunteer processes. The postholder will also line manage the Volunteer Support Officers who act as the first point of contact to volunteers in assisting with these processes and wider administration.

 About the role

The purpose of the Volunteer Support & Systems Manager is to ensure the smooth and efficient running of the Volunteer Support function by ensuring that automated workflows are well maintained and continuously improved. This includes the onboarding process for new volunteers, management of mandatory training requirements of existing volunteers and volunteer record management through processing promotions transfers and leavers. The role also provides effective line management to a team of Volunteer Support Officers, supporting them to deliver a high quality of administrative support to volunteers to assist them with these processes.

Responsibilities

• To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows

• To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems  
• To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent  support to volunteers.

• To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers.

• To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner

• To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary

• To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks

• To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards

• To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.

Requirements

• Experience of leading the development and maintenance of digital volunteer management/ communication systems
• Experience of creating and maintaining complex automated workflows
• Experience of overseeing the administrative functions of a CRM system
• Experience of implementing, managing reviewing and refining administrative processes
• Experience of delivering a first-class service to clients or customers
• A strong understanding of the voluntary and community sector, ideally within the youth  sector
• Experience of managing or supervising a large team

Desirable 

• Experience of managing or supervising a team based remotely
• Experience of using Microsoft Forms and Power Automate or similar systems
• Experience of managing an onboarding process, ideally of volunteers, with the understanding of the importance of safer recruitment
• Experience of empowering a team to deliver a first-class customer service
• Experience of working with volunteers and the knowledge of how to ensure they are supported
• Experience in managing challenging emails, calls and situations with volunteers professionally, using sound judgement and clear communication
• Experience developing processes which are targeted at both internal and external audiences
• Experience of leading projects manging change with various stakeholders

For further information, please download the . If you are interested in this role, please apply now!

Benefits

• 25 days annual leave per annum, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential. 

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

We Belong is a migrant youth-led charity fighting for equal and fair treatment of young migrants in the UK. Candidates with lived experience are welcome, as are those with a passion for social justice. You'll be joining an award-winning team dedicated to creating change for young migrants aged 16–25. 

The People and Culture Manager is responsible for overseeing and strengthening the organisation's people function, ensuring that staff are well-supported, processes are legally compliant, and that workplace culture reflects We Belong's values of lived experience, empowerment and inclusivity. The role requires both professional HR expertise and an understanding of how trauma, lived experience, and care considerations should inform organisational policies and staff management. 

Key Responsibilities 

• HR Strategy & Compliance develop policies, ensure legal compliance, reports to CEO and Board 

• Recruitment & Development lead inclusive hiring, onboarding, appraisals and workforce planning 

• Staff Welfare champion wellbeing through a trauma-informed, lived-experience approach 

• Employee Relations supports managers on performance, disciplinary and conflict resolution 

• HR Systems maintain accurate staff records, ensure data protection and streamline reporting 

Essential CIPD Level 5+, proven HR management experience (charity or lived-experience-led organisation preferred), strong employment law knowledge, trauma-informed practice understanding, and excellent communication skills. 

Desirable Experience in health, social care or community settings; knowledge of safeguarding frameworks; organisational change experience. Ability to handle sensitive and confidential matters with discretion. 

Inclusive: Enhanced training and development package 

Staff benefits: We Belong supports the holistic development of staff, which includes subsidised wellbeing provision. Employees also have access to a community of changemakers. 

Plus 3% auto enrolment pension contribution, in line with government criteria. 

We are opening a new detox centre and are looking for Support Workers to provide safe, compassionate, and practical support to individuals undergoing detoxification in a structured, trauma-informed environment.

Key responsibilities:

• Provide day-to-day support to clients during detox, ensuring safety, dignity, and wellbeing
• Recognise and respond to signs of withdrawal, deterioration, or crisis, escalating concerns appropriately in line with protocol
• Act as a keyworker for allocated clients, offering consistent support and engagement
• Carry out regular welfare checks and monitor clients’ physical and emotional presentation
• Support safeguarding practices and report concerns in line with policy
• Assist with drug and alcohol testing in line with training and procedures
• Support safe medication administration in line with policy and competency assessment, and report any side effects or concerns.
• Follow health & safety, infection control, and lone working procedures at all times.
• Work collaboratively with multidisciplinary professionals (e.g. nurses, clinicians, therapists) to ensure safe and effective care.
• Liaise with community services and professionals (e.g. housing, probation, recovery services) to support move-on following detox
• Maintain accurate electronic records and contribute to handovers and team communication
• Support with practical tasks as required, including maintaining clean and safe communal environments

Essential criteria:

• Experience in a support, care, or people-focused role
• Strong verbal and communication skills
• Understanding of safeguarding and willingness to follow safeguarding procedures
• Ability to recognise risk and respond appropriately, including escalation of safeguarding or medical concerns.
• Ability to build professional and supportive relationships with vulnerable individuals
• Willingness to complete mandatory training (e.g. safeguarding, first aid, de-escalation, substance misuse).
• Basic computer literacy and confidence using electronic systems
• Calm, reliable, and compassionate approach, including in challenging situations
• Willingness and ability to work across different shift patterns, including some weekends, as required by the service

Desirable:

• Experience in mental health, substance use, recovery, or related services
• Understanding of trauma-informed approaches
• Experience of key-working or supporting individuals with complex needs
• Knowledge of detox or recovery pathways
• Experience liaising with community or statutory services
• Experience working in a multidisciplinary team

We offer:

• Full training and ongoing development with scope for progression
• Supportive team environment
• Regular supervision and reflective practice
• Opportunity to be part of a new and developing detox service

This role requires working shifts, including evenings, weekends, and potentially nights.

Enhanced DBS required.

Please note that this role will support the fundraising in both our Maggie's Edinburgh and Fife centres. The role is based in Maggie's Edinburgh but will require some occasional travel to Maggie's Fife.

The purpose of the role is to utilise effective and efficient administrative and fundraising skills to assist in delivering both financial and non-financial targets which will provide a gateway to all fundraising activity across Maggie’s. 

As Centre Fundraiser, you will assist the Centre Fundraising Manager to implement the fundraising strategy to deliver income targets through proactive donor recruitment and excellent donor care.  

This includes supporting and retaining existing supporters and researching new key relationships with individuals as well as partnerships with local businesses, groups and associations.  

You will represent the work, vision and purpose of Maggie’s whilst supporting the delivery of local and central fundraising initiatives and campaigns. This includes presentations, face to face, telephone and written communications.  

There will be a requirement to work irregular hours as well as frequent local travel. 

Please note that interviews will take place on Tuesday 9th June in Maggie's Edinburgh.