Support Officer Jobs

About The Role

Closing date: 8th August
Contract: This is a fixed term contract for 2 years.
Application Process: In addition to your CV, please ensure you apply with a supporting statement on why you believe you would be the most suitable individual for this position.
 
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
 
The Project Support Officer will have the opportunity to support Heads of Functions and Project Managers within the Chief Executive Office whilst working on a variety of exciting strategic projects across the organisation.

The Alzheimer’s Society are in the middle of the Help and Hope Strategy and the Project Management Office are at the heart of delivering new and exciting strategic project and programmes in collaboration with other directorates across the organisation. You will have access to how strategic plans are planned, delivered and monitored. This is an excellent role for a candidate to have insight into what it takes to be a Project Manager in a complex organisation.
 
Ideally, you will have a thirst for knowledge and strong ability to develop solid working relationships with stakeholders and wider teams to help achieve our goals. You will have some knowledge and experience in project methodologies and producing project plans from start, all the way to completion. We are looking for someone who can articulate what project plans you have supported, what involvement did you have, telling the start, middle and end of your project journey.
 
You will be joining a team of experienced project management professionals in which there is an environment to be mentored and coached to develop your professional skill set. Your day to day duties will always be different, from shadowing senior managers in board meetings, to collating reports and updating project plans. You will have strong hand in supporting our wider teams so working collaboratively is key!
 
Alzheimer's Society have recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is fantastic indication of how far we’ve travelled over the past few years.
 
We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.

About you

- Understanding project management methodology, producing and maintaining project documentation and processes.
- Ability to support on multiple projects
- Experience or knowledge of RAID.
- Ability to review projects plans and articulate areas of development.
- Ability to build strong relationships in a collaborative environment.
- Proactive approach to improving ways of working and maintaining project controls.

Person Specification

- Verbal and written communication skills to liaise with a diverse range of stakeholders.
- Excellent IT skills and extensive experience/knowledge on using Microsoft packages.
- Be proactive and a thirst for knowledge, not being afraid to challenge or query the status quo,
- Work collaboratively and be able to prioritise your workload effectively.
- Strong analytical and interpretation skills.
- Excellent organisational skills and great attention to detail.
- Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.
- Be a self-starter and incredibly motivated.

About Alzheimer's Society
At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.
Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

We have an exciting opportunity for a Supporter Relations Officer to join our team, based at one of our 23 rehoming centres. The Role of the Supporter Relations Officer is primarily to promote the work of Dogs Trust to key audience groups. They provide first-class customer care for all Dogs Trust supporters, but particularly potential and existing legacy pledgers.

About this job:

As Supporter Relations Officer, you’ll:

• Promote the work of Dogs Trust to key audience groups in their catchment area and to support them accordingly.
• Provide a vital link to the community, stewarding supporters wherever they may be on their Dogs Trust journey by handling local supporter legacy and Canine Care Card enquiries, as well as in memory donations.
• Spending time in the community, visiting local businesses and people, as well as organising community talks to relevant audience groups.
• Organise supporter events and tours at the rehoming centres throughout the year.
• Organise and attend events with the Dogs Trust Village.

About you:

The successful candidate will have experience in a public facing role and a passion and commitment to the work and aims of Dogs Trust. They will be a strong communicator with excellent interpersonal and organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.

About Dogs Trust:

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team:

The Individual Giving department is part of the Fundraising and Marketing directorate and brings in approximately £88m per annum through regular giving, one off gifts, prize-led fundraising, community and events and legacy and in memory. They report to Regional Supporter Relations Managers and, ultimately, the Head of Community Supporter Experiences.

What you need to know:

As the role is primarily customer-facing, the SRO is based at the rehoming centre. However, they spend a portion of their time in local communities. This role involves frequent travel, both locally and across the UK, including some overnight stays, as well as weekend and evening work. A full UK manual driving licence is essential. Working days for this role are Thursday and Friday

We love Dogs, do you? Would you like to work for Dogs Trust, the UK’s largest dog welfare charity?

We have an exciting opportunity for a Supporter Relations Officer to join our team, based at one of our 23 rehoming centres. The Role of the Supporter Relations Officer is primarily to promote the work of Dogs Trust to key audience groups. They provide first-class customer care for all Dogs Trust supporters, but particularly potential and existing legacy pledgers.

About this job:

As Supporter Relations Officer, you’ll:

• Promote the work of Dogs Trust to key audience groups in their catchment area and to support them accordingly.
• Provide a vital link to the community, stewarding supporters wherever they may be on their Dogs Trust journey by handling local supporter legacy and Canine Care Card enquiries, as well as in memory donations.
• Spending time in the community, visiting local businesses and people, as well as organising community talks to relevant audience groups.
• Organise supporter events and tours at the rehoming centres throughout the year.
• Organise and attend events with the Dogs Trust Village.

About you:

The successful candidate will have experience in a public facing role and a passion and commitment to the work and aims of Dogs Trust. They will be a strong communicator with excellent interpersonal and organisational skills and the ability to develop and prioritise their own workload, working well under pressure and to deadlines.

About Dogs Trust:

We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

About the team:

The Individual Giving department is part of the Fundraising and Marketing directorate and brings in approximately £88m per annum through regular giving, one off gifts, prize-led fundraising, community and events and legacy and in memory. They report to Regional Supporter Relations Managers and, ultimately, the Head of Community Supporter Experiences.

What you need to know:

As the role is primarily customer-facing, the SRO is based at the rehoming centre. However, they spend a portion of their time in local communities. This role involves frequent travel, both locally and across the UK, including some overnight stays, as well as weekend and evening work. A full UK manual driving licence is essential. Please note that working days for this role are Monday and Tuesday.

Location: Home/South Wales-based with frequent travel to projects in Cardiff, Newport and Swansea

Contract:  Absence cover fixed term for 6 months, or to the return of the substantive postholder

Working effectively with volunteers is an important part of our Project Support Officer roles. You will support the Area Manager and Regional Manager with volunteer recruitment, volunteer administration and volunteer retention, and giving our volunteers a fantastic experience. You will also be involved in guest outreach, and giving extra support to our Wales projects as and when required, to aid development and growth within the region.

Each of our Projects is run by volunteer Project Leaders and supported by Regional Managers through recruitment and training of volunteers. You will support the Regional Managers so that they can manage more projects. This support could range from developing relationships with our food suppliers, researching local organisations to support with guest outreach, and recruiting new volunteer Project Leaders for the Area.

You will have excellent verbal and written communication skills, and be able to talk confidently to external people about our Projects.​You will also be a good organizer, with the ability to manage multiple tasks within multiple Projects. You will have a passion for food and cooking, and be committed to our objectives and ethics.

This role will require some attendance at our Community Meals projects, which would include some evening and weekend work. A full driving license and access to a vehicle for work purposes is essential for this exciting role. You’ll need to live within easy reach of our Wales projects in Cardiff, Newport and Swansea.

Benefits: We offer 26.5 days holiday plus bank holidays (pro-rata for part-time), and additional holiday for length of service. Our healthcare package allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.

How to apply:  Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.

Deadline for your application:  11.59pm on Wednesday 7th August.

Interview process: Shortlisted candidates will need to complete a 30 minute task prior to being invited to interview.

Inclusivity: FoodCycle is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We are committed to creating an inclusive and diverse workplace where everyone feels valued and respected.

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

A fantastic opportunity to join us as Support Care Officer and combine your experience in providing great customer service, your excellent people skills, as well as your natural resilience and ability to answer large volumes of interactions about a range of topics.

Greenpeace UK is an independent national/regional organisation within the global Greenpeace campaigning network, which acts to change attitudes and behaviour, to protect and conserve the environment and to promote peace. The global network of Greenpeace organisations comprises 26 independent national/regional Greenpeace organisations with presence in over 55 countries across Europe, Africa, the Americas, Asia and the Pacific, as well as a coordinating and supporting organisation, Greenpeace International.

You’ll ensure an inspiring, engaging and personalised service for supporters and members of the public who contact our Supporter Care team by email, social media, telephone and post. Your role will be to answer questions and respond to comments about a wide range of topics, from our campaigns and general environmental concerns to routine administrative and donation enquiries.

A key responsibility will be to ensure the resolution of complaints regarding a variety of issues, including our campaigns, fundraising and allyship work – smoothly handling potentially challenging conversations about emotive subjects and putting forward Greenpeace’s point of view while remaining respectful and professional at all times.

Location: Islington, London. Our hybrid working model enables us to enjoy the benefits of both office based and remote working. We ask that staff work from the office in Islington 40% of their time, with 20% required as a minimum. Reasonable adjustments as well as specific office based needs will be considered for those with long term health conditions and disabilities.

What we're looking for:

• High levels of resilience, with the ability to maintain a positive attitude and communication style when dealing with negativity and difficult/emotive interactions.
• Experience in a customer or supporter service environment, with the ability to answer large volumes of public enquiries across all communication channels.
• Experience of effectively dealing with complaints or disagreements, resolving conflict and projecting a positive and helpful attitude by phone and in writing.
• Experience in a busy, dynamic team with changing priorities, working cooperatively with colleagues and managers.
• Excellent organisational skills and the ability to prioritise your own work, follow agreed work-plans and meet deadlines.
• Excellent written and verbal communication skills, with the ability to write engaging responses to enquiries and to judge the appropriate tone and content.
• A genuine interest in and enthusiasm for environmental issues and the work of Greenpeace – and a passion for sharing this with our supporters.

We give you: 
You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. We offer great benefits such as a generous pension scheme, subsidised lunches, free yoga and a wealth of well-being resources, just to name a few. Take a look at our Work for Greenpeace pages to find out more about what it’s like to work for us and why you should apply.

Our commitment to diversity: Greenpeace UK is committed to providing equal opportunities for everyone regardless of their background. We acknowledge that people from certain backgrounds are under-represented in environmental and campaigning organisations and we’re committed to doing what we can to correct this. We are particularly keen to receive applications from people of colour; people with disabilities; people who identify as being LGBTQIA; people who have a mental health condition; and people who identify as working class now or in the past.

To Apply

Click the apply button to apply now.

Greenpeace UK is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds and do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age or any other category protected by law.

CLOSING DATE: 9.00 am 13 August 
INTERVIEWS: 3/4 September

Support Officer

Job reference: REQ000788

This is a Fixed term contract until April 2025

£23,704 pa

Woking GU21 4LL / Hybrid Working

This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.

It is not every day you get the chance to use your administrative skills to help save the world. That is what you could be doing as a Support Officer in the Admin Hub at WWF UK. Our vital work and many successes are possible by having great people on board. Why not join the team and play your part in providing high quality admin and logistical support to key departments within WWF UK and ensuring they run smoothly.

You will primarily responsible for supporting one or more Directors and their teams. You will use your expertise proactively managing time, events and Director diaries as well as helping with financial processing through our purchasing system. You will organise department meetings and coordinate international travel arrangements too. You will also support internal and external relationships on behalf of Directors.

To get involved in conserving nature, you must have extensive administration experience and be comfortable using relevant in-house/custom systems or databases. Good at prioritising your day, you will enjoy teamworking and will have a flexible attitude. A good communicator, you will have an eye for detail and be the sort of person who is happy to use their initiative to get things done. You will also possess strong coordination skills.

If you have great admin experience and want to be involved in saving nature we would love to hear from you. Please visit our website via the link and complete the online registration and submit a copy of your up to date CV and complete the Supporting Statement highlighting why you are interested in this role as well as why this role is for you.

Application closing date: 04/08/2024

Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.

Every role at WWF is open to applications from all sections of society. We believe in the potential of everyone regardless of; sex, race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership, sexual orientation, gender identity, or any other aspect that makes you, well you.  Here at WWF, we are committed to conscious inclusion that helps cultivate an ethos of belonging, connection and shared purpose.

We believe that the more diverse we are the better we become; this brings us together and empowers us to develop, engage and inspire; and critically to help build a future where people can live in harmony with nature.

Our world needs you like never before. We are the first generation to know we are destroying the world and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.

Myalgic Encephalomyelitis (M.E.) is a long-term (chronic), fluctuating, neurological disease that causes symptoms affecting many body systems, more commonly the nervous and immune systems. M.E. affects an estimated 250,000 people in the UK, and around 17 million people worldwide.

Action for M.E. is the only charity in the UK providing direct support to children and adults with M.E. We provide vital support services, campaign for change and invest in ground-breaking research to help put an end to the ignorance, injustice and neglect experienced by people with M.E. 

We are looking for an empathic and resilient individual to join a friendly and well-established team of part-time, remote-based Information and Support Officers, on a 12-month contract. The purpose of this role is to provide a holistic, client-centred, effective and efficient Information and Support Service to people affected by M.E. We do this primarily via outgoing calls made in response to triaged voicemail messages, and also via email.

You can choose to be home-based anywhere in the UK, work from our Bristol office, or a hybrid of the two.

Our Information and Support Service team has a deep understanding of the issues affecting people with M.E. and their family and carers. Some of our clients come to us in considerable distress so this work isn’t always easy, but it can be incredibly rewarding and is valued by our clients and the wider organisation.

You will need experience of working in a service providing information, advice, support or advocacy by telephone and email (or proven transferable skills). You will be experienced and confident at working with people in distress, and identifying and escalating safeguarding concerns, with the courage and emotional resilience to set and maintain realistic boundaries.

You can expect a warm welcome, daily huddles with your line-manager and peers, and a strong team culture of collaboration, self-care and peer support. Our Employee Assistance Programme, available to all staff and their immediate families, includes one-to-one counselling and a range of online support and toolkits.

Duties for the role include (this list is not exhaustive, please refer to the Information and Support Officer Recruitment Pack, which you can find below):

• Offering emotional support via active, empathic listening, including to people in significant distress.
• Setting and maintaining boundaries; managing clients’ expectations and ensuring commitments to them are met.
• Helping clients unpick a situation which seems overwhelming and break down complex situations into discrete issues which can then be progressed.
• Working with the client to understand their needs and wishes, empowering them to make informed choices and to take action to achieve their self-identified goals.
• Providing information and support on a wide range of issues, including on sensitive and confidential matters, in a way that is tailored and appropriate to the individual.
• Identifying safeguarding concerns as they arise from contact with clients and escalating these to a manager, in line with our organisational Safeguarding Policies.
• Making safeguarding referrals where directed to by the Information and Support Supervisor or other manager.
• Gathering outcomes and satisfaction data from clients to enable service evaluation and improvement.

All the following person specification criteria are essential unless otherwise stated.

1. Educated to A level standard or equivalent experience in a similar role is preferred, however no one specific qualification is required. 
2. Experience working on a helpline as part of an information, support, navigator or advocacy service, supporting clients to identify options and services available to them. 
3. An understanding of the challenges facing people with a long-term health conditions, physical impairments or disabilities, such as M.E. 
4. Demonstrable experience of working in a person-centred, needs-led way. 
5. Experience identifying and escalating safeguarding concerns, working strictly within organisational policies and procedures. 
6. Experience of working with people in distress, including people who disclose suicidal thoughts. 
7. Ability to communicate complex concepts clearly, systematically and with nuance, both verbally and in writing. 
8. Ability to demonstrate empathy while setting boundaries; emotionally resilient and resourceful, with ability to adapt in the face of challenging circumstances to maintain your wellbeing. 
9. Strong team player and also able to work on own initiative; ability to work remotely while building strong relationships with your manager and peers. 
10. Ability to analyse complex situations, identify options available to clients and signpost appropriately. 
11. MS Office skills including Outlook, Teams, Word and Excel, and proficiency with web-related programmes and software. 

Please note that an enhanced DBS check will be sought for the successful candidate.

We have an exciting opportunity for a Communications Support Officer to join our team based in Chingford London. 

Location: Gilwell Park. Chingford, London (with hybrid working)

Salary:  £29,486 per annum Band D, Level 3 (inclusive of Outer London Weighting)

Term: Permanent

Working Hours: 35 hours per week 

We’re Scouts and everyone’s welcome here - all genders, races and backgrounds. Right across the UK, we help over 400,000 young people aged 4-25 gain skills for life and find their place in the world. We help them speak up, play their part and shine bright.

About The Communications Support Officer Role:

Come and join our Internal Communications Team, we’re a small but friendly bunch. It’s an exciting time to join the Scouts as we embark on a period of Transformation, and there’s lots to communicate! 

You’ll support our Communications Managers to make sure our communications are volunteer focused and delivered at the right time. You’ll have the opportunity to grow and develop as you learn how to use our main channels including email, CMS and webinar. You’ll get to work alongside all members of the wider Marketing & Fundraising team, and the wider organisation.

This is an amazing opportunity to be part of some milestone communications moments for Scouts, as the plans from our Skills for Life strategy start to become a reality. Communications will be key for taking our volunteers on that journey of understanding those changes, the benefits for them and the exciting future for Scouts.
 

What we are looking for in our Communications Support Officer: 

This role is perfect for you if you are passionate about planning, delivering and measuring the impact of clear communications.

You will also have: 

• Proven ability to manage multiple projects and deliver on tight deadlines with good attention to detail 
• Basic ability to use email marketing systems (e.g. dotdigital/dotmailer),
• Ability to work with a content management system (for example, Umbraco) and Google Analytics to review and refine content
• Ability to draft engaging copy for a wide range of different audiences
• Ability to work with and manipulate data within excel spreadsheets confidently
• Able to work collaboratively with colleagues and external providers and partners.
• Ability to understand, interpret and interrogate content challenges and co-create appropriate responses with subject experts

What we can offer you as our Communications Support Officer:

• Work in a way that suits you, your role and your team
• Be proud to say you’re part of a team with Investors in People (Gold)
• Plenty of opportunity for learning and development
• 28 days holiday a year, plus bank holidays rising to 32 days after two years
• Four extra days to look after your family when they need you
• Five volunteering days to contribute to a cause that matters to you
• Three extra days off in December between 27 and 31 December (that’s our gift to you)  

We are proud to be a family-friendly employer and offer…

• Maternity/Paternity Leave
• Flexible working hours
• Store Discount at our Scout Store + other online benefits

Closing date for applications: 11:59pm Sunday 4th August 2024

Interviews will be held in person on: Wednesday 14th August 2024
 

The Scouts is an equal opportunity employer, and we are committed to diversity and actively seeking applicants from a wide range of backgrounds.

Strictly no agencies.

Work setting: Hybrid

Salary: Between £28,337 and £31,485 per annum

Contract: Permanent

Hours: Full-time (35 hours per week)

Location: London

Are you an organised and proactive professional used to assisting Fundraising Managers in the development, maintenance and review of processes? Do you enjoy developing and maintaining healthy relationships with different stakeholders? Are you committed to high standards of service and customer support?

TPP are recruiting a Fundraising Support Officer on behalf of our client, a well-established charity focused on supporting and protecting children.

The Role:

As the Fundraising Support Officer, you will ensure the team operates effectively, supporting the recruitment and maintenance of individual supporters. You will work closely with the Associate Head of Acquisition and Products and support team members in delivering on fundraising objectives.

Main responsibilities:

• Provide efficient Fundraising Admin Support services to the Acquisition and Products team.
• Assist Fundraising Managers with the development and maintenance of processes and procedures.
• Support administrative tasks, including performance reporting and stakeholder engagement.
• Collaborate with the Acquisition and Products team to deliver against the Individual Supporters strategy.
• Manage the administration of the Acquisition and Products budget, including raising purchase orders and processing invoices.
• Analyse and present data, prepare briefing notes, and contribute to campaign reports.
• Support e-commerce operations, including product restocking, supplier communications, and customer service.

Essential requirements:

• Excellent communication skills and ability to convey complex information effectively.
• Strong ability to collate and present numerical and financial data.
• Good time management skills, with the ability to meet deadlines for multiple projects.
• Experience in maintaining good relationships with both internal and external stakeholders.
• Experience in a customer-led environment.
• Proficiency in Microsoft Office.
• Flexibility and willingness to adapt to changing work requirements.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

If you are an organised, friendly individual wanting to make a difference to households struggling to keep warm, we have the role for you supporting our exciting Energy Advice projects in Ceredigion.

The role is focused on supporting our Energy Advice services in Ceredigion. As project support officer, you will support the smooth running of these services on a day-to-day basis including maintaining spreadsheets, collating data and liaising with project partners.

The post holder will provide efficient, robust and proactive project support to the Delivery team within Creative Youth Network.

The post is a critical role for the delivery team and wider organisation supporting all aspects of delivery across Youth and Creative service provision.

The ideal candidate will have extensive experience of working in an administrative and/or project support role providing a full range of administrative support services. They will have excellent organisational and time management skills with a solution focused, proactive approach to problem solving and an interest in improving outcomes for young people. They will be an excellent communicator and have the ability to work autonomously, balance workload across multiple work streams to meet deadlines along with excellent attention to detail and great stakeholder service skills. Excellent IT skills (preferably experience of Office 365), database, excel and record management skills.

About Us

Creative Youth Network is an award-winning charity with a mission to enable young people to reach their potential, no matter what their background or circumstances. Operating across Bristol and South Gloucestershire, we offer a range of services ranging from our 10 local youth clubs, to targeted support for young people with specific needs, work within schools (in particular for young people at risk of disengaging from education), and an exciting range of creative courses, programmes and activities, including early career support for young people embarking on careers in the creative sector. Our services are rated “Outstanding” by the National Youth Agency.

The Benefits

• 33 days annual leave (inc. bank holidays) per year pro rata
• Excellent family friendly policies
• A generous pension scheme
• A cycle to work scheme
• Paid breaks
• Fantastic development opportunities
• Employee Assistance Program
• Virtual GP consultation and medical advice service

Next Steps

A full Job Description, Job Pack and Application Form are available below. To apply please visit our website.   

In accordance with our Safer Recruitment Policy, we are unable to accept CV's and ask that you complete the application form instead.

This role is subject to a satisfactory enhanced DBS check.

Equity, diversity and inclusion

Creative Youth Network is committed to inclusivity, equality, and equity. We pride ourselves on giving opportunities to people of all walks of life and all class backgrounds. This includes people who identify as D/deaf, disabled or neurodivergent, LGBTQIA+, are early in their careers or come from groups who experience racial inequality.

We particularly encourage applications from candidates who are currently underrepresented in our workforce, including people from Global Majority backgrounds (often referred to as BAME – Black, Asian or Minority Ethnic).

As an employer we are committed to promoting and protecting the physical and mental health and wellbeing of all our staff.

If forms don’t work for you, get in touch with the team to talk about alternatives.

The Diocese of Truro is currently undertaking a grassroots change aimed at positioning the Church in Cornwall to tackle the biggest spiritual and societal needs of Cornwall in the 21st Century, this work has been undertaken by the local church, through engagement with a deanery planning process.

The Project Support Officer will help deaneries understand and implement their agreed deanery plan. Much of this work will focus around taking the aspirations of the plans and making them measurable, focusing on the outputs that are needed to achieve the desired outcomes; working with the implementation team to ensure that the plan is delivered according to the agreed timetable.

We are looking for an experienced project support officer who is skilled at balancing competing priorities and effectively utilising project management tools to achieve outcomes whilst building and sustaining fruitful relationships with key stakeholders. Strong people and IT skills are essential as is knowledge of building collaboration and capacity in others.

This role offers the opportunity for someone to make a lasting impact for communities across Cornwall as part of a unique organisation that prides itself on being a supportive employer. At the Diocese of Truro, we value work-life balance and employee wellbeing and are committed to supporting your development. We offer additional benefits such as flexible working, a range of wellbeing activities and the Church of England Pension Scheme with 9-15% employer contributions. More information on our website.

If you are interested in this role, you can find more details and how to apply on our website. The closing date for applications is noon on 5 August 2024 with interviews being held on 14 August 2024. 

We welcome applications from all suitably qualified persons. However, we would particularly welcome applications from those with a disability, or from a UK minority ethnic background, as these groups are currently under-represented in our staff.

Location: Edenbridge
Discipline: Care and Support
Job type: Fixed Term
Salary: £23,559 per annum (pro rota)
Expiry date: 01 Aug 2024 23:59

Do you have administration experience? Would you like to work for a dedicated charity that support individuals with learning disabilities to live the best life possible.

Fixed term contract (6 Months)

At Hft, we are recruiting for a Business Support Officer (Part-time) to join our team. The Business Support Officer will be a lead for our Edenbridge services, and will be based in Edenbridge. The role will consist of administration around finance, employee engagement and office management - see more about the role below. You may occasionally be required to travel to other locations within the regions, as agreed with your manager. Possession of a full EU/UK driving license, with your own transport and prepared to use and insure for work purposes, is **essential **for this role. This is a part-time role for 22.5 hours a week.

Apart from a rewarding career, what\'s in it for you?

There are a range of benefits and career development opportunities at Hft. We’ll give you a comprehensive induction, full training, and support along the way.

As a ‘Gold’ standard Investors in People accredited employer, we are committed to supporting colleague wellbeing as a priority. Within this, all Hft employees get access to Telus Health – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

What else?

- Annual Leave: 33 days (including 8 days statutory bank holidays)
- Qualification in Business Administration Level 3 or similar, if you do not already have a relevant qualification
- Wage incentives: 20% bank holidays’ allowance with an increased rate of 50% for key dates over Christmas.
- Training: Access to award winning training and development
- Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app
- Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support.
- TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use.
- Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off.
- Care Friends: Employee referral app – earn money for referring your friends to work for Hft.
- Free life assurance – 3 x your annual salary
- Family friendly policies – Part time, annualised and compressed hours. Generous return to work bonus following maternity leave.

About you

- You will have previous administration experience and strong IT knowledge, including experience of using Microsoft Office with the ability to produce reports and presentations within Excel, Word and PowerPoint.

- Good financial understanding of management accounts including working knowledge of purchase and sales ledger as well as petty cash, credit card reconciliation is key.

- You will have a strong understanding of GDPR and experience managing sensitive data including workforce documentation. You thrive in a fast-paced environment, where priorities frequently change and you are keen to learn and adapt to new systems and processes all while maintaining attention to detail and accuracy.

We are really passionate about what we do and look for likeminded individuals with a positive attitude to people with learning disabilities!

About the role

As a Business Support Officer, you will support individual areas and provide positive and timely business support for the Care and Support function to meet their delivery of organisation business processes. This will include finance, data gathering, employee engagement/support (on-board/off-board) as well as mobile phone device management and registered area office management.

Whilst individual roles will be based locally within an area office (within the geographical region), the Business Support Officer will be part of the wider Business Support team for the Region and will report to the respective Regional Business Support Manager who will determine working patterns in collaboration with the Registered Area Managers.

Responsibilities include

- Invoicing and PO support
- Raising invoice recharges and journals including for example, online purchases for people we support, emergency cash advances, fuel, mileage and service car leases
- Income returns and support local banking
- Credit card reconciliations
- Petty cash management
- Fundraising income support
- Reward and Recognition support including for example, localised support for GEM vouchers, Refer a Friend process support and any other related organizational reward and recognition initiatives.
- Daily operational tasks e.g. answering the phone / responding to emails
- Dealing with support queries and redirecting appropriately
- Looking after incoming and outgoing post
- Liaising with visitors and contractors
- Employee / engagement support
- Fleet management support
- Agency support
- Health and safety management
- and other tasks as required.

If you are interested in working at Hft and you would like to make a difference, please apply today!

Apply Now

REF-215395

Fine Cell Work (FCW) is a charity and creative social enterprise committed to the rehabilitation of people in prison, and post-release. Our innovative Open The Gate (OTG) programme at our Battersea Hub offers work experience, volunteering opportunities, accredited training, mentoring, and signposting support to participants at any point on their resettlement journey, and we are looking for an ambitious and dynamic Engagement and Support Officer (ESO) to join our team.

The successful candidate will have a comprehensive understanding of the challenges faced by people in contact with the criminal justice system and will work proactively to establish meaningful and sustainable cross-referral pathways with external agencies. They will nurture an aspirational, inclusive, creative, and safe working environment; use their knowledge, insights, and expertise to support tangible outcomes for all OTG participants; and develop the wider programme offer in line with our organisational objectives. 

The role

As well as offering person-centred support and helping to shape our post-release programmes, you would be responsible for:

• Nurturing an aspirational working environment where participants/Apprentices are inspired to achieve their potential.

• Working to build and maintain referral partnerships with external agencies [including HMP resettlement teams, probation services, approved premises and community-based organisations supporting prison-leavers] to increase participant numbers and sustained engagement with Open the Gate.

• Coordinating referrals and assisting with the development of risk management plans, including information gathering, and dissemination.

• Ensuring timely, accurate, and safe recording of all information and personal data.

• Action-planning and goal setting with all Apprentices, in consultation with the Workshop Manager, supporting them to achieve work-ready outcomes in an agreed period.

• Providing day to day practical, pastoral, and sign-posting support to a caseload of Open the Gate participants, or Apprentices, and providing ad-hoc support to graduate Apprentices when required.

• Working with the wider team at FCW to develop and coordinate a series of employability and creative wellbeing workshops for Apprentices.

• Supporting small grant application processes on behalf of OTG Apprentices.

• Responding to safeguarding concerns in line with FCW policy and procedure.

• Providing remote support via telephone and online to FCW experienced prison-leavers who are not regularly attending the Hub.  

• Supporting the Volunteer and Programmes Manager with the delivery of the Service User Involvement Strategy and championing service user involvement across the organisation more broadly.

• Supporting the Volunteer and Programmes Manager to recruit and delivering training to mentors and other volunteers in roles supporting OTG Apprentices.

• Working with the Volunteer and Programmes Manager to develop and enhance the OTG Mentor Offer including as the first point of contact for Mentors pre- and post- mentoring sessions. 

The person

We are a vibrant, energetic group of people who are passionate about our mission and care deeply about providing a working environment that is inclusive and supportive. 

We are looking for someone with the following experiences and qualities:

Essential

• Compassionate and adaptable ways of working.
• At least 3 years’ professional experience working with adults in contact with the criminal justice system.
• Demonstrable experience of adult safeguarding and risk-management.
• A proven track record of case management, and experience ensuring all case records and caseload processes are clear and up to date.
• Skilled at building rapport and maintaining boundaried relationships with both individuals and partner organisations.
• Excellent organisational skills and an ability to manage competing priorities on a daily basis.
• Experience in monitoring, evaluation, and working to agreed targets and tangible outcomes.

Desirable

• Up to date knowledge of housing support, the benefits system, barriers to employment and other challenges facing people post-release.
• Experience of IT systems including Salesforce or other database management platform.
• Experience of working alongside volunteers.
• A willingness to seek support when needed and an interest in pursuing professional development opportunities.
• An interest in, or appreciation of, the value of creative education.

This role is full time and based in our offices in Battersea, South London. Whilst we offer a supportive and flexible working environment, the successful candidate will need to be in the office full time (with occasional working from home)

Reports to: Director of Programmes

Holiday: 25 days annual leave p.a. plus bank holidays

Salary:  £28,000 - £33,000, dependent on experience

How to apply

To apply please submit a covering letter and CV demonstrating how you meet the requirements of the role - applications submitted without a covering letter will not be considered.

Please note: The application deadline is 9am on Wednesday 31st July 2024. We will contact successful applicants as when we receive their application in order to fill interview slots as soon as possible, so early applications are strongly advised.

Fine Cell Work is committed to the principle of equality. No job applicant, employee, volunteer or worker is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, sex, marital or civil partnership status, sexual orientation, gender reassignment, pregnancy status, age or disability and we will maintain a neutral working environment in which no employee or worker feels under threat or intimidated.

Business Support Officer #iwill
Fixed Term Contract – 19 October 2024 (end of MAT cover)
Job Ref: V514
Full-time: up to 35 Hours per week (Flexible days/hours)
Salary: £24,000 plus attractive employee benefits package
Start date: ASAP
Location: Homebased, occasional travel
Closing date: 1 August 2024
Interview date and Location: Online interview date TBC

About Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.
We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great. And we won’t stop until everyone in the UK has the opportunity to thrive.

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.

About the role

As the #iwill Business Support Officer, you will be helping to grow a UK wide movement of youth social action, where young people are equipped and enabled to shape change in their own lives and communities. You will be part of the #iwill coordination hub team, working alongside colleagues in Volunteering Matters and #iwill partner UK Youth to ensure that #iwill projects and programme activities are effectively coordinated, appropriately resourced, compliant and have the information and tools they need to run effectively.

You will work directly with the Head of Partnerships and Impact and Digital Communications Manager and will be part of the #iwill team across Volunteering Matters and UK Youth. With your strong organisational, time management and communication skills, you will be responsible for leading on planned delivery, like reviewing and updating webpages and digital resources, administering #iwill Partnership meetings and team gatherings, supporting communications activity such as campaigns and newsletters, and providing business support to enable the #iwill movement to grow. You will also work closely and collaboratively with colleagues across the team on areas of planning, financial management, and impact.

You will demonstrate trust and respect for your team members and foster a culture of collective accountability. In collaboration with the wider team at Volunteering Matters you live our values and will play a leading role in making Volunteering Matters an inclusive, happy, and rewarding place to work and volunteer.

Key Duties/Responsibilities

• Provide Business Administration support to the #iwill team- this includes servicing meetings, and project monitoring.
• Provide administration support to enable the #iwill movement to grow- including liaison with internal and external colleagues, youth engagement, and stakeholder mapping and engagement.
• Support the planning, implementation, and impact reporting of key #iwill delivery, including Power of Youth Day, #iwill Week, and Ambassador recruitment.
• Monitor, refresh and update the website, ensuring content is relevant and up to date.
• Support the development of new web-based good practice resources for Power of Youth charter signatory organisations, such as case studies, Youth Advisory Board set-up guides, and other youth empowerment related materials.
• Liaise closely with internal colleagues across all core service areas, collaborating where necessary to ensure strategic priorities are met.
• Provide support and help with preparation for funding applications and monitoring reports.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments:

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact us for more information.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

How to apply

Please visit our website