Supporter care data coordinator jobs in London, greater london

RESPONSIBILITIES:

Outreach, Wheelchair Skills and Wider Engagement

· Engage the widest possible range of people with spinal cord injury to sign up for further contact with Back Up, through organising and/or delivering wheelchair skills training sessions and talks for patients and families at the spinal cord injury centre in the region, general hospitals and with other key partners or locations as identified.

· Coordinate, support and manage volunteer trainers who are helping to deliver sessions and talking to patients and families.

· Lead, sustain and develop strong and effective working relationships with a wide range of health professionals and other charity representatives e.g. through presentations, calls and meetings, to ensure that people access seamless support.

Proactive Contact with People Affected by Spinal Cord Injury

· Maintain and support relationships with a large number of people affected by SCI (adults, children and young people and their parents) through regular proactive contact. This could be in person in the spinal cord injury centre, other settings or through events, telephone contact or other interactions.

· Explore their feelings, wishes and needs and provide tailored peer support to help them feel supported, access relevant services from Back Up and elsewhere through proactive referrals, and become more aware of the possibilities of life after SCI.

Networking, Partnerships and Sustainability

· Develop and maintain a map of touchpoints in the region, where people with an SCI will come into contact.

· Develop partnerships, referral routes and signposting processes to develop reach beyond the spinal cord injury centre.

· Develop and manage a network of community ambassador volunteers to support the wider work and sustainability of Back Up through fundraising and other related activities.

· Take a lead on encouraging localised fundraising activity; working towards wider income targets that support ongoing sustainability.

Other Duties and Responsibilities

· Maintaining accurate records on the database.

· Work as a team, consulting with others to ensure you give and receive high quality support.

· Keep Back Up informed of the issues affecting the people you are supporting and of developments at the spinal cord injury centre, general hospitals and other settings.

· Input into team planning and activities.

· Manage the budget relating to activities in your region.

· Help recruit new volunteers as needed to ensure a diverse team representing Back Up.

· Other duties as required by the Regional Outreach & Engagement Team Leader.

The above list is not exclusive or exhaustive, and the post holder will be required to undertake such duties as may reasonably be expected within the scope of this role.

PERSON SPECIFICATION:

Essential:

• Experience of working to support vulnerable people to achieve goals/move forward in life
• Excellent interpersonal skills and ability to relate to people at all levels internally and externally
• Excellent written and verbal communication skills
• High standard of IT including experience of using databases and MS Office
• Self-starter; highly organised, able to drive own workload
• A creative and proactive approach to all areas of work with a 'can do' attitude, in line with the charity's values
• Commitment to delivering a high-quality service
• Respect for confidentiality
• Suitable to work safely and appropriately with children and vulnerable people
• Strong team working orientation with a flexible and adaptable approach to work demands across the whole organisation, a real people person
• Respect for others; able to work in a way that respects diversity and values equality
• Great listener, warmth, empathy, respect for everybody. Able to be non-judgmental and focus on the individual and their needs
• Willing and able to travel and work occasional evenings and weekends including overnight stays
• GCSE Maths and English A-C or equivalent

Desirable:

• Spinal cord injured person or family member
• Experience of working with and supporting volunteers
• Experience of working with people in trauma
• Presentation skills and the ability to manage a group
• Proactive approach to own support needs, health & wellbeing
• An understanding of the needs of people adjusting to life with spinal cord injury

For over 60 years the National Children’s Bureau (NCB) has been building a better childhood for all.

We are currently recruiting a Policy and Communications Coordinator to join our Policy and Communications team on a two-year fixed-term contract.

Policy and Communications Coordinator
Contract: 2-year fixed term
Work Pattern: 35 hours per week. (1 FTE). We are open to flexible hours and working patterns, including accommodating part-time and compressed hours where possible.
Salary: £31,000 per annum
Location: London Fields, London E8 3PN. NCB promotes a hybrid, flexible way of working with 1 day working in the office if based in London

About the Role

The Policy and Communications Coordinator plays a key role in helping NCB drive positive change for children and young people across the UK, by supporting the delivery key elements of policy, public affairs, and communications work. This role supports the development and delivery of high-quality and impactful policy outputs, communications and campaigns, to enhance our visibility and impact, bringing lived and learned experiences to the heart of our influencing work.

Supporting cross-NCB coordination by working across teams and Specialist Membership Groups, the Coordinator will grow and maintain vibrant, diverse and engaged memberships, and help ensure NCB’s voice is clear, timely, and influential across the policy arena and public conversation.

We are particularly interested to hear from candidates with an interest in wellbeing, belonging and anti-bullying, as these will be key areas that the post-holder will focus on. NCB's Policy and Communications team also works across a range of other issues such as SEND, health, social care, poverty and justice.

What you’ll be doing:

Communications and digital engagement:

• Support the delivery of integrated communications and campaigns that amplify the voices of children, young people and families.
• Draft, design, and schedule engaging, accessible content across a range of digital channels, including social media, website, sector-facing briefings, newsletters and e-marketing content.
• Monitor news coverage, maintain a media contact database, and draft media statements and press releases to secure national and regional coverage.
• Work closely with our networks and advisory groups to ethically gather, produce, and share powerful case studies and testimonials that highlight lived experiences of our areas of work.
• Maintain digital assets, ensuring all case studies and images are ethically sourced with informed consent and stored securely.
• Monitor, analyse and report on monthly digital analytics to optimise website traffic, social media performance and sector newsletter open rates.
• Develop and maintain membership processes for external networks and groups.
• Coordinate logistics for cross-sector membership groups, campaign launches, sector webinars, and network-wide stakeholder events.

Policy and public affairs:

• Monitor UK policy and parliamentary activity, announcements and sector trends to flag advocacy opportunities or policy risks for our networks.
• Summarise complex policy documents, legislation, and research reports into clear and concise briefings for internal teams, sector partners and member, and to support engagement of lived experience groups.
• Contribute to the development of high-quality consultation responses, position statements, and briefings for civil servants, MPs, and other stakeholders.
• Coordinate policy activities across NCB projects and networks, including our work involving members, children and young people.
• Support the organisation of parliamentary events, roundtables and stakeholder meetings.
• Support the development of positive relationships including Parliamentarians, politicians and officials in central and local government, and other key stakeholders.
• Support secretariat work and parliamentary engagement for All-Party Parliamentary Groups.
• Maintain up-to-date records of key stakeholders including policymakers, parliamentarians, officials, and sector contacts.

We are looking for someone who brings:

• A genuine interest in policy, public affairs and communications.
• An understanding of issues affecting children and young people in the UK.
• Knowledge of UK government, policymaking and parliamentary structures and processes.
• A personal commitment to diversity, equity and inclusion and anti-discriminatory practice, particularly in anti-racism and anti-ableism.
• Excellent interpersonal and verbal communication skills, with the ability to engage effectively with people from a range of backgrounds and build collaborative working relationships.
• Strong organisational, administrative and project coordination skills, with the ability to manage competing priorities and meet deadlines.
• Excellent written communication skills, with experience of producing high-quality content for different audiences and purposes, including briefings, reports, digital content or stakeholder communications.
• Experience of creating content for digital channels, including websites, newsletters and social media in a professional context.
• Strong research and analytical skills, with the ability to identify, interpret and synthesise information from a range of sources accurately and clearly.
• Commitment to involving children, young people and adults with lived experience, in effective, ethical and evidence-based ways.
• Excellent IT skills, including Microsoft Office applications and experience using databases, websites and digital systems.

About NCB

For more than 60 years, the National Children’s Bureau has championed the rights and amplified the voice of children and young people in the UK. We interrogate policy and uncover evidence, blending in lived and learnt experience to shape future legislation and develop more effective ways of supporting children and families.

Bringing people and organisations together is fundamental to how we improve the systems that babies, children, young people and their families rely on to thrive. We push boundaries, even looking beyond childhood itself to consider transitions into adulthood and the impact of childhood issues on an entire lifespan. We are united for better childhoods and brighter futures.

The Benefits

• 30 Days Annual Leave
• Generous Pension Scheme
• Cycle to work scheme
• Flexible Working
• Winter Holiday Closure & Break
• Employee Assistance Programme

Applications close at 08:00am on Tuesday 1st September 2026.
Assessments and interviews to be conducted during the week commencing 7th September 2026.
Please note that we reserve the right to close this vacancy early should we receive a high volume of applications. We encourage interested candidates to submit their applications as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are actively seeking to broaden the diversity of our staff group and warmly welcome applications from candidates underrepresented in the charity sector, including those from Black and Global Majority communities, disabled people, LGBTQ+ individuals, and people with lived experience of the issues NCB works on.

No agencies please.

About Us

The Asian Resource Centre Croydon (ARCC) is a leading community anchor organisation established in 1999, dedicated to improving health, wellbeing, equality, opportunity and community resilience across Croydon and beyond.

For over 25 years, ARCC has worked alongside diverse communities to address inequalities, amplify community voice and create opportunities for individuals and families to thrive.

Through community engagement, advocacy, partnership working, research, capacity building and service delivery, ARCC supports residents to overcome barriers, influence decisions and access the support they need.

ARCC works collaboratively with local communities, the NHS, local authorities, voluntary and community organisations, funders, academic institutions and strategic partners to develop community-led solutions that improve outcomes and reduce inequalities.

As a trusted community organisation, ARCC is committed to:

• Community empowerment and participation

• Equality, diversity, inclusion and belonging

• Tackling health and social inequalities

• Partnership and collaboration

• Innovation and continuous improvement

• Delivering high-quality services and support

Project Overview 

Anchor & Bloom is a community-based programme delivered by ARCC to support women from Asian and minoritised communities who have experienced domestic abuse and related trauma. The project recognises that many women face barriers to accessing mainstream services due to stigma, language, cultural expectations and fear of judgement. Anchor & Bloom creates safe, culturally sensitive spaces where women can access support, rebuild confidence and begin their recovery.

The programme combines trauma-informed counselling, creative therapy groups and practical recovery workshops with community outreach and early identification of domestic abuse. Alongside direct support for survivors, the project works to reduce isolation and stigma by opening up conversations within the community and strengthening safe pathways into specialist services.

To deliver this work effectively, ARCC is recruiting two Project Coordinators to lead the Mental Health and Domestic Abuse (DASV) strands of the programme and two community champions. These roles will work closely together to ensure women receive safe, coordinated and culturally competent support throughout their journey.

Role Purpose

To lead the domestic abuse and safeguarding elements of the Anchor and Bloom Project, supporting survivors accessing the programme while ensuring safe identification and referral for women who may still be experiencing active harm. The postholder will provide culturally sensitive, trauma-informed support, oversee risk assessment where needed, and coordinate appropriate pathways into specialist services alongside recovery-based activities.

Key Responsibilities

• Survivor Support & Safeguarding

• Act as safeguarding lead for the project.

• Support women accessing the programme who disclose domestic abuse.

• Carry out risk assessments where appropriate.

• Develop safety plans in collaboration with participants where needed.

• Coordinate referrals to specialist DASV services, including statutory and voluntary sector partners.

• Maintain clear safeguarding records and ensure policy compliance.

Community Engagement & Prevention

• Coordinate drop-in café sessions that provide safe, informal entry points to support.

• Lead awareness and community conversations addressing stigma, shame and honour-related barriers.

• Build relationships with faith leaders and community partners to improve safe access to services.

• Supervise and support the DASV Community Champion.

Project Coordination

• Maintain monitoring data relating to safeguarding, prevention and referral outcomes.

• Contribute to funder reporting and evaluation.

• Work closely with the Mental Health Coordinator to ensure joined-up delivery and appropriate case management.

• Participate in regular planning and review meetings.

• To undertake any other tasks that are commensurate with  the  post  and  which reflect the needs of the organisation.

• Work toward equalities and diversity in all the activities carried out. 

Person Specification

Essential

• Experience working within domestic abuse, VAWG or safeguarding services.

• Knowledge of risk assessment and referral pathways.

• Experience supporting survivors in community-based settings.

• Understanding of culturally specific barriers, including honour-based abuse and stigma.

• Ability to build trust within minoritised communities.

• Strong organisational and case management skills.

• Good interpersonal skills

Desirable

• IDVA or equivalent domestic abuse training.

• Experience delivering awareness or community engagement sessions.

• Multilingual skills relevant to local communities.

Spectra is looking for a Research and Community Development Coordinator to join our growing Sex Worker Support Service.

Spectra is a health and wellbeing not-for-profit with a strong LGBTQ+ heritage. We design and deliver programmes for people from marginalised communities, including LGBTQ+ communities, particularly trans and gender diverse communities, sex worker communities, young people, and people living with and affected by HIV. Our work includes sexual health programmes, HIV and STI testing and outreach, counselling, advocacy, peer support and mentoring. 

Our Sex Worker Support Service has grown significantly since it was formed in 2023, and we are now looking for someone who can support the next stage of its development through community engagement, partnership work, participatory research and shared learning.

About the role

This role will support the ongoing development of Spectra’s Sex Worker Support Service by working closely with the Head of Sex Worker Support Services and the wider team. The postholder will help develop collaborative working with community and grassroots organisations, experts by experience, statutory agencies and other stakeholders.

You will lead on developing projects that support cross-community development in the sex worker support sector across London. This will include building external partnerships, helping to develop training, and supporting Spectra to play a positive and useful role in the wider sector. 

The role will also involve recruiting for and facilitating community participatory research projects and focus groups, contributing to data analysis and report writing, and sharing learning with colleagues and external stakeholders. The postholder will also occasionally contribute to outreach sessions and community support training, to build a direct understanding of the needs of the sex workers we work with.

Key areas of work

In this role, you will:

• Support the development of collaborations with agencies, grassroots organisations, collectives and experts by experience.
• Assist with the production of peer-led needs assessments and reliable, usable data and research. 
• Facilitate regular community participatory groups with service users and share learning with colleagues. 
• Create and distribute a monthly newsletter to stakeholders.
• Coordinate training opportunities and awareness-raising sessions with external organisations, delivering training alongside the Head of Service and/or other colleagues.
• Assist with funding proposals and applications. 
• Contribute to monitoring, evaluation and reporting.
• Help create, review and monitor resources for service users. 
• Work with Spectra colleagues and external partners to increase community engagement and develop resources for service users.

About you

We are looking for someone who is organised, thoughtful and community-minded, with good communication skills and a strong commitment to the rights and wellbeing of people from marginalised backgrounds.

You will have lived experience of sex work or transactional sex, or substantial experience working in trusted, peer-led sex worker support settings. Spectra delivers this service using a peer-led model, and lived experience is considered essential to this role because it supports trust-building, meaningful engagement, culturally competent service delivery, and the development of services that reflect the needs and experiences of sex workers and people engaged in transactional sex. 

You will also bring experience of developing good working relationships with stakeholders while maintaining professional boundaries, and experience of community research projects, data analysis and report writing.

We would particularly welcome applications from people who have experience of direct work within sex work community projects, online or in-person group facilitation, and/or knowledge of community participatory research methods.

About Spectra

Spectra’s values shape how we work, how we support one another, and how we work with the communities we serve. Our values are grounded in lived experience and reflect our commitment to equity, care and collaboration. We aim to be inclusive, supportive, emotionally aware, accessible, anti-oppressive, lived experience-centred and community-driven. 

We strive to provide a strong and supportive working environment for our staff team, many of whom have lived experience and are from the communities we serve.

How to apply

To apply, please complete the application form and return it by Thursday 3 September at 9am.

Interviews will take place in person on Monday 14 September.

Fixed term 2 years from starting date with potential to extend

Shape services that change lives.

The Limbless Association is seeking a passionate and experienced Services Development Lead to help shape the future of community support for amputees across the UK.

This is an exciting opportunity to play a key role in developing high quality, user-led services that support people through rehabilitation, recovery and life beyond limb loss.

You’ll lead service improvement, impact development and innovation across the organisation, ensuring services remain responsive, inclusive and evidence based.

We’re looking for someone who:

• Is passionate about service quality and impact 
• Enjoys turning ideas into meaningful actions and services 
• Can think strategically whilst remaining practical
• Ability to scope and scale 
• Understands the importance of lived experience and co-production 
• Wants to make a genuine difference

If you are motivated by improving lives and developing services with purpose and compassion, we would love to hear from you.

The Head of Public Fundraising is a new role at Coeliac UK leading the charity’s public fundraising function. The role focusses on driving sustainable growth across individual giving, community fundraising, events, lottery, raffle, digital fundraising and merchandise. This role is responsible for delivering Coeliac UK’s 5-year fundraising strategy to maximise return-on-investment, grow long term supporter value, and contribute to the charity’s mission. 

The Head of Public Fundraising will embed and deliver comprehensive fundraising strategies, growing Coeliac UK’s supporter base and income, building up new and under-developed income streams and communicating effectively with their audiences to expand their reach, and encourage financial and non-financial support to deliver the organisations mission.

Who are we looking for?

Key to the success of this role is a strong understanding of individual giving fundraising. This role blends the strategic oversight and leadership of a Head of role across multiple income streams, with the hands-on expertise of an IG fundraiser. Experience across other income streams and areas of fundraising delivery would be a huge benefit as the role leads community fundraising and events, will take on digital fundraising - currently led by the Chief Engagement Officer, as well as manage the data and supporter care functions, but experience in individual giving is essential as Coeliac UK has defined that as an area of priority income. To progress to a screening call with THINK Recruitment, your CV must demonstrate evidence of delivering individual giving income in a UK charity environment. 

The successful candidate for this role will be someone who has already operated at a senior level within a charity such as at Senior Manager level, or Head of in a specific income stream.

Hybrid working

The role has a hybrid expectation of a minimum of a day a week in the High Wycombe office (HP11 2QW) to build relationships and provide support to the fundraising team, and there will be flexibility required for other in person meetings and events. However, Coeliac UK are keen to secure the very best candidate, if the hybrid expectation presents challenge for you but you otherwise meet the requirements of the role, please do get in touch with THINK to discuss. 

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please contact THINK Recruitment to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.  You will be provided with information on how to complete your full application on the call. 

If you need assistance with downloading the pack or any reasonable adjustments to ensure you can engage with the selection process, please contact THINK Recruitment and our team will support you.

Closing date for expressions of interest: Midday Friday 21st August

Closing date for full applications: Midnight Sunday 23rd August

Fulfilment Manager
£42,750 - £46,500 per year
Fixed term until end of February 2027, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office

What the job involves
We're looking for a Fulfilment Manager to join us on a fixed-term contract until the end of February 2027. This is an exciting opportunity to play a key role in how we support our fundraisers, supporters and people affected by prostate cancer, ensuring the smooth delivery of fulfilment services across the charity. You'll manage our relationship with an external fulfilment partner, making sure services are delivered efficiently, cost-effectively and in line with agreed standards.

You'll join us at a pivotal time as we begin working with a new supplier. Working closely with colleagues across fundraising, supporter care, health information, digital and customer operations, you'll lead on supplier performance, service improvements and process optimisation. Using data and insight, you'll identify opportunities to enhance the supporter experience, protect income and help ensure our fulfilment service continues to meet the changing needs of the charity.

Alongside leading our fulfilment service, you'll manage and develop our ecommerce function. From stock forecasting and product development to supplier management and shop performance, you'll ensure our online shop delivers a great customer experience, supports fundraising objectives and continues to grow its reach and impact.

You'll also provide line management support to the E-Commerce Executive, providing guidance, feedback and development opportunities to help them thrive.

What we want from you
We’re looking for someone who enjoys improving processes and building strong relationships.  You’ll thrive in this role if you’re naturally organised, able to balance attention to detail with multiple moving parts and motivated by delivering an excellent supporter experience.

You’ll be solutions-focused and confident managing priorities, working with data to inform decisions and collaborating across teams to make things happen. You’ll build strong relationships with both suppliers and internal teams and feel confident holding partners to account when needed. You’ll be process-driven, always looking for simpler, smarter ways of working, and comfortable managing complex operational activity while keeping everything running smoothly. Strong attention to detail is essential, particularly when working at pace or with large volumes of data and multiple suppliers.

You’ll bring experience of forecasting, stock management and using insight to guide decisions, along with the ability to support, coach or motivate others, whether formally or informally. Ideally, you’ll also have line management experience.

If this sounds like you, we’d love to hear from you and see how you could help us make a real difference for our supporters!

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work
Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting our website via the link.

The closing date is Sunday 6th September 2026.  Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 14th September 2026.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Are you passionate about supporting fathers to develop a strong bond with their babies?

Do you want to help dads feel heard, build confidence, and access the right support at a crucial time in family life?

Home-Start Hillingdon is looking for a Dad Matters Co-ordinator to join our collaborative, experienced team. This role will work alongside our existing Co-ordinator to grow and strengthen our Dad Matters programme across the borough.

Dad Matters focuses on the first 1001 days, supporting fathers and male carers to build strong bonds with their baby, alongside support for their mental health and access to services. It’s a role that combines direct work with dads and the practical coordination behind the scenes to keep the service running smoothly.

What you’ll be doing:

Building on the strong foundations of our current Dad Matters programme, you will work collaboratively with our existing Co-ordinator, with a focus on:

• Planning and delivering weekly peer support sessions for dads
• Supporting the development and delivering Dad’s antenatal sessions with local NHS services
• Recruiting, coordinating and supporting volunteers to contribute to the programme
• Helping dads develop their understanding of building strong parent-infant relationships
• Raising awareness of fathers’ mental health and suicide prevention, especially in the perinatal period
• Supporting the development of a Dad Matters volunteer programme

You’ll be working closely with an experienced colleague, sharing delivery while also taking a lead on planning, organisation, communication and the co-ordination of groups and activities.

This role would be ideal for somebody with experience of working with families or parents, and of planning and running activities, with a genuine passion for supporting fathers to build strong, positive relationships with their babies, look after their mental health and feel more confident in their role. You will be able to engage fathers from a wide range of backgrounds, while also bringing strong organisational, communication and coordination skills to support the delivery of the programme.

To Apply:

Please send us your CV with a covering letter giving clear evidence, with examples, of how you meet the points listed in the Person Specification

 Applications without a covering letter addressing the Person Specification will not be considered.

Please note: You will need to be a car owner/driver

Closing Date:  Thursday 10th September 2026 at 9:00am

Interview Date: Week commencing 21st September 2026 (date will be confirmed with candidates)

(References and an Enhanced Disclosure and Barring Service Check will be taken up)

It’s important that our team reflects the diversity of the borough. We particularly welcome applications from fathers and male carers, and from Black, Asian and minoritised ethnic communities, disabled people and other underrepresented groups.

Company limited by guarantee Registered in England and Wales - No. 04612504 Registered Charity No: 1100534

Could you help transform the way our charity engages with unpaid carers? As the leading Essex charity supporting carers it is vital that what we do is rooted in their voice and lived experience.

We have an exciting opportunity for a Carer Engagement Lead to join our team, in a new role working directly with the CEO to ensure that carers lived experience is heard and understood and that carers, including young carers across Essex, have opportunities to participate and contribute. This is a rewarding and varied role, combining direct engagement with carers alongside analysing data and communicating evidence of need to help effect real and positive change.

You will be an engaging communicator with active listening skills and the ability to interpret and apply lived experience to strategic and policy decisions and planning.  You will ideally have personal experience of unpaid caring responsibilities and may have previously facilitated service user involvement. You'll be passionate about harnessing the voice of local carers to secure improved outcomes for carers of all ages across Essex.

Action for Family Carers is a thriving charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including information, coaching, counselling, peer support, respite care, and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.

Your responsibilities will include:

       Coordinating participation opportunities that enable adult and young carers to influence local, regional and national policy decisions and help achieve positive change

       Harnessing and amplifying local carer voice and experience and engaging carers in service planning, delivery and review

       Identifying themes and trends and ensuring these are communicated to key stakeholders

       Monitoring and reporting on outcomes.

       You will need to be:

       An excellent communicator with empathy and active listening skills.

       Proactive, highly organised and equally at home analysing data or producing reports as in engaging with carers and senior local decision makers

       Confident in the use of IT including Microsoft 365 and CRMs (databases).

       Passionate about improving outcomes for local carers.

       A driver with access to a vehicle and a willingness to travel across Essex.

We offer:

       Full induction and relevant training

       Contributory pension scheme

       24-hour Confidential Staff Helpline

       An opportunity to help vulnerable families in the local community

    A chance to be part of a supportive and friendly team

Are you passionate about improving the health and well-being of your local community? Do you have the skills and compassion to support individuals living with long-term health conditions? We’re looking for a motivated Health & Wellbeing Facilitator to join our dedicated team at Age UK Bromley & Greenwich.

About the Role
As a Health & Wellbeing Facilitator, you will play a pivotal role in delivering our Long-Term Health Conditions Programme. This includes leading self-management workshops, organising peer support groups, and empowering clients to make positive lifestyle changes. You’ll be a key player in helping individuals build confidence, enhance their health knowledge, and take control of their well-being. Working closely with colleagues and volunteers, you’ll connect clients to valuable services, create support networks, and make a tangible difference in their lives.

What You’ll Do:

• Work with the Lifestyle Coordinator to plan and deliver engaging health and well-being workshops for individuals with ongoing health conditions.
• Facilitate support groups, training and supervising volunteer peer mentors to provide targeted, condition-specific guidance.
• Collaborate with partner organisations to ensure a smooth referral process for additional services like Befriending, Carer Support, and Handyperson services.
• Provide personalised support through various channels, including face-to-face meetings, phone calls, and online communication.
• Help clients develop essential skills, such as managing medication, reducing stress, and communicating with healthcare providers.
• Monitor programme outcomes, maintain accurate client records, and contribute to continuous service improvement.

About You
We’re looking for someone with excellent communication skills, a proactive attitude, and a genuine passion for helping others. You should have experience working with individuals who face health challenges and a commitment to promoting independence and well-being. Knowledge of local resources and services is a plus, as is experience in organising health-related workshops or programmes.

Essential Skills & Experience:

• Strong communication skills with a track record of supporting individuals facing health challenges.
• A basic understanding of long-term health conditions and how they impact physical, emotional, and social well-being.
• Ability to work effectively both as part of a team and independently.
• A flexible and adaptive approach to meet the needs of our clients.

Why You’ll Love Working with Us
At Age UK Bromley & Greenwich, we are passionate about making later life a time to enjoy. Join a supportive, mission-driven team where your work is valued and where you’ll have the chance to make a real difference in your community. We value equality, respect, and creativity, offering a collaborative and flexible work environment.

What We Offer:

• 27 days of annual leave (pro rata), plus bank holidays.
• Pension scheme with a competitive employer match.
• Hybrid working options considered (after completion of Probation Period) to support work-life balance.
• Access to the Employee Assistance Programme for mental, financial, and physical well-being support.

Help build the operational foundations of a pioneering national nature-based mental-health service for young people.

We are looking for an experienced, highly organised Operations Lead to turn an ambitious pilot into a scalable national membership model.

Salary: £40,000–£45,000 per annum, depending on experience
Hours: 37.5 hours per week; applications for a four-day week (30 hours / 0.8 FTE) are also welcome
Contract: 18-month fixed term, with the intention to extend or become permanent subject to delivery and funding
Location: Hybrid, with regular work with the Dose of Nature team and travel to member organisations across the UK

Dose of Nature is a mental-health charity improving mental health and wellbeing through structured, evidence-informed engagement with nature.

We are establishing a Young Person Memberships service for young people and young adults under 25. Through this model, trusted youth, community, education and clinical organisations will be trained and supported to deliver the Dose of Nature programme in the places and services young people already know.

The first phase is an 18-month pilot with approximately four to six member organisations. It will test, refine and validate a model that can be scaled nationally.

About the role

As Young People’s Memberships Operations Lead, you will establish and manage the operational infrastructure needed to make this new service work.

You will manage the end-to-end journey for member organisations: from initial engagement and readiness assessment, through onboarding, training and implementation, to active delivery, reporting, learning and renewal.

Working closely with the Young Person Memberships Service Lead, you will coordinate the systems, information, people and processes that enable safe, effective delivery. You will be the principal day-to-day contact for member Lead Coordinators, ensuring that actions, milestones, documentation, meetings and reporting are followed through.

You will develop practical systems and workflows; coordinate training, supervision and partner meetings; maintain delivery trackers, risk and incident logs; support governance and quality assurance; and produce clear programme reporting for senior leaders, trustees, funders and partners.

This is a hands-on service-building role for someone who enjoys creating order from complexity, building trusted partner relationships and turning plans into action.

About you

You will bring significant experience in operations, programme management, service delivery or partnership coordination. You will have experience coordinating a complex programme across multiple organisations or delivery sites, and of developing practical systems, processes and workflows.

You will be confident managing partner relationships, maintaining action plans and risk logs, gathering and reporting data, and coordinating meetings, training or workshops. You will be highly organised, proactive and calm under pressure, with the judgement to know when to resolve an issue and when to escalate it.

Experience in mental health, young people’s services, health, education, charities or community organisations would be valuable, as would experience of NHS or VCSE partnerships, quality assurance, grant-funded programmes or multi-site delivery.

We welcome candidates who are motivated by improving young people’s mental health and interested in the role of nature, relationships and community in recovery.

Dose of Nature is committed to equality, diversity and inclusion. This post is subject to enhanced DBS clearance, satisfactory references, eligibility to work in the UK and required safeguarding checks.

Please download the full Job Description and Person Specification before applying.

We can’t fix issues like poverty, inequality, health and climate change alone. We are fully conscious of the scale of the challenge that faces the country and the urgent need to respond. That’s why the School for Social Entrepreneurs exists, to empower and equip people with entrepreneurial ideas and solutions to grow the social economy. The social economy is a movement of organisations and enterprises that prioritise people and planet. Together, we are committed to tackling the greatest social and environmental challenges of our time.This is a new and exciting role at a significant time of growth for the School for Social Entrepreneurs. In the coming year. we are developing new programmes, working with leaders who are developing small community led social and environmental projects as well as leading larger charities and social businesses developing social investment and housing solutions.

We’re not a traditional funder. Our grants tend to be small, but they punch above their weight, helping social and environmental entrepreneurs take the next step to grow their organisations. Our grants run alongside learning programmes, challenging and supporting leaders. We’re innovative in how we do this, through both traditional and enterprise grants. We lead on Match Trading™, a grant that challenges leaders to grow their trading income, and we are working on further grants innovations.

You will work with our Grants Team, Project Co-ordinators and Assessment Lead to develop and support grant management across a range of programmes. Your role will be to lead on specific programmes, including supporting assessment, onboarding and grant management. You will ensure that grantees are fully supported to manage their grants and ensure that grant management is compliant, auditable, efficient, and timely. You will support the development of grant policies and processes, writing grant paperwork and documentation, overseeing payments, and reporting to the wider Programmes Team and others about our work.

You don’t need to have managed grants before, but you do need to have a good understanding of a wide range enterprises and charities, gained through experience of training, business consultancy or development support. You will have a good understanding of business models, legal structures and financial systems that social and environmental organisations and community run and owned businesses may use. You will need to understand social enterprise finances, be able to read accounts, budgets, cashflows and have a good knowledge of social enterprise income streams.

We need someone who understands how hard it is to start up and grow social and environmental enterprises and can support people from diverse backgrounds in managing their grant, finances and growing their business.

Are you up for the challenge?

Interviews: Friday 18th and Friday 25th September (online)

We are looking for a Housing and Destitution Caseworker to join our small, impactful team and provide or co-ordinate advice on welfare and housing issues to migrants. 

ABOUT US

Hackney Migrant Centre (HMC) is a community-based charity providing free legal advice, casework support and holistic support services to refugees, asylum seekers and vulnerable migrants.

Approximately 50% of the people we support are homeless, and many are experiencing destitution due to precarious immigration status, the No Recourse to Public Funds (NRPF) restriction or whilst living undocumented in the UK. HMC’s work is informed by our vision of a UK where no one is forced into destitution, exploitation, or vulnerability because of their immigration status.

HMC is currently a small team of 7 employees, including a CEO, Community Manager, Immigration Team Manager, Immigration Caseworker and Access to Justice Coordinator, and an Administrative Support Officer alongside a larger team of up to 60 volunteers.

ABOUT OUR SERVICES

We are based in our office in Stoke Newington, where we provide immigration advice & representation and our housing advice and casework support services. We also offer regular community sessions in a local venue on the 2nd and 4th Wednesday of every month. We call these sessions our ‘Wednesday Service’. The Wednesday Service has historically been the heart and soul of HMC, and it continues to play a key role in our service delivery, accessibility and community presence.

Our Wednesday Service is a multi-functioning hub, offering a warm, welcoming and accessible space for:

• Legal advice appointments with HMC advisors and external specialist partners

• Casework appointments with staff and specialist volunteers

• Holistic advocacy appointments delivered by our volunteers

Our team supports an average of 350 people across all our service areas.

ABOUT THE ROLE

The Housing and Destitution Caseworker will provide or co-ordinate advice on welfare and housing issues to migrants. This will include people visiting the Wednesday Service or referred by the Immigration Team. The post holder will assist with follow-up casework, and recruit and develop a small volunteer Housing and Destitution Support Team to support with these tasks. The post-holder will work to build partnerships with external specialist advisers, to expand our diagnostic advice provision and support with successful referrals for onward legal challenges.

Main duties

• Provide casework and advocacy support to homeless and destitute migrants regarding housing, and welfare entitlements including asylum support, Children Act and Care Act duties, mainstream benefits and homeless duties.

• Develop and coordinate partnerships with external specialist housing advisors to deliver housing advice and take on cases where able.

• Recruit and induct volunteers to a small Housing and Destitution Support Team and supervise their work.

• Keep up to date with legislation and practical guidance required to support destitute migrants, including attending relevant training sessions.

• Provide training to HMC’s volunteers on housing and destitution issues.

• Make referrals to public law/community care and housing legal representatives for complex casework and legal challenges such as judicial review.

• Identify where visitors need to access mental health or specialist support and escalate safeguarding concerns in line with HMC’s safeguarding procedures.

• Maintain records on all casework, regularly review progress during the casework journey, and ensure that cases are closed when support has ended.

Partnerships

• Develop links and partnerships with other organisations to enable effective joint working.

• Collect information, statistics and case studies on destitute migrants and the issues they face for the purposes of improving service quality and to meet the requirements of funders.

• Contribute case studies and statistical data to relevant policy/strategic legal work carried out by HMC and other partner organisations.

• Attend forums of organisations working in the sector to share best practice and evidence from HMC’s frontline work.

Additional responsibilities

• Administrative tasks relevant to the post

• Help to cover the work of the team during absences

• Contribute to HMC’s housing and destitution guides and signposting materials

• Support with the wider work of the organisation as needed, including assisting with the set-up and pack-down of the Wednesday Service and associated events.

• Implement sensitively HMC’s policies and procedures, especially with regards to confidentiality

• and diversity, equity and inclusion

• Work collaboratively with other HMC staff, volunteers and professional advisors

• Participate actively in staff meetings, and other meetings as may reasonably be required

• Attend HMC Trustees’ meetings as required

HOW TO APPLY

If you would like to apply for this position, please submit a Covering Letter (no more than 1 page) and CV, demonstrating how you meet the requirements in the person specification (below) via the Charity Job website.

Two professional references will be requested if successful at interview. The successful candidate will be required to undergo an appropriate level of DBS check.

We know that women and people from marginalised or under-represented groups- including people of colour- tend to apply only for roles where they meet 100% of the criteria. We encourage you to apply if you have an interest in the role even if you do not meet all the criteria below, particularly if you have lived experience of migration.

Please note that we can only accept applications from candidates who have the right to work in the UK. If you do not have the right to work in the UK but you are interested in supporting HMC, please see our website for opportunities to volunteer with us.

The application deadline is 23.30 on Saturday 19th September, and we expect to hold interviews in the week beginning 5th October 2026.

PERSON SPECIFICATION

E = Essential, D = Desirable

Experience

E – Experience providing advice and casework support to destitute migrants and/or experience of providing housing advice and casework support to people facing homelessness.

E – Experience of providing support, supervision and training to volunteers

E- Experience communicating clearly and professionally with a range of audiences, including the public and statutory services.

E – Track record of working in a team in a highly pressurised, front-facing environment.

D – Experience of maintaining effective working relationships with a wide range of agencies

D – Experience of recording and reporting outcomes to funders

Knowledge / Skills

E - Knowledge of the rights of migrants seeking housing, and community care support in the UK and the UK’s housing and homelessness services and support provision.

E – Understanding of the UK asylum support provisions.

E – Knowledge of refugee, migrant and homelessness organisations and other relevant organisations to support referrals and signposting.

E - Excellent IT skills, including Outlook, Microsoft Office, Sharepoint, CRM databases (HMC uses Lamplight).

D - Working knowledge of UK immigration legislation affecting refugees and migrants and the impact of the hostile environment on migrants.

D – Experience of recognising and responding to safety and safeguarding concerns, and supporting members of the public in a trauma-informed way.

Personal

E - Highly effective communication and interpersonal skills.

E - Ability to work with vulnerable migrants with sensitivity and cultural awareness.

E - Demonstrable commitment to the principles of diversity, equity and inclusion and of advancing the rights of migrants in the UK.

E - Commitment to ongoing learning and development and keeping up to date with legislative developments which will have an impact on migrants.

E - Ability on occasion to work outside of normal office hours (e.g. evening meetings).

This is an exciting new opportunity to help empower young people aged 8–16 to take action, build confidence and develop new skills through our youth-led programmes in schools.

The Programmes Executive will play a key role in supporting our community of primary and secondary schools throughout the school year. You will help design and deliver Bite Back in Schools, ensuring a positive and engaging experience for young people, their teachers and their schools whilst making sure the programme achieves meaningful impact.

Alongside day-to-day programme delivery, you will contribute to a range of initiatives across the organisation, including supporting an exciting collaboration with the School Food Project and helping to coordinate and support wider organisational events such as our youth residentials.

This role would suit someone who enjoys working with young people, is proactive and adaptable, and is ready to learn and grow at a leading youth-led health charity. You’ll be motivated by helping young people turn their ideas into action and seeing the difference that makes in schools and beyond.

RESPONSIBILITIES

Programme delivery 

• Schedule and organise visits to schools, agreeing agendas with the schools in advance to include meeting pupils and teachers, leading feedback sessions and focus groups and supporting the development of their social action campaigns. 

• Schedule and deliver assemblies with primary and secondary schools participating in the programme, coordinating with our Bite Back ambassadors.

• Support the School Ambassadors with travel logistics as they deliver assemblies in schools across England and Scotland.

• Deliver training and webinars for schools where necessary. 

• Maintain and regularly update programme management software and associated data to ensure accurate and up to date information for all participating primary schools.

• Ensure successful end-to-end support for the 5+ primary schools participating in the programme throughout the 26/27 school year.

• Celebrate and share examples of best practice and impactful social action projects amongst our community of schools. 

Relationship management 

• Provide ongoing support to both primary and secondary schools throughout their time on the programme, building strong working relationships with participating schools. 

• Support communication with all primary schools, providing a point of contact for the coordinator and lead teacher in each school. 

• Support monitoring and evaluation through creation of surveys, ensuring completion of baseline and end of year surveys, and analysis of data submitted (working with our Impact & Evaluation Manager).

• Provide timely responses to school queries and alert the Programmes Manager of any potential risks.

• Proactively seek feedback from teachers and young people on our programmes.

• Ensure opportunities for schools to engage in at least two one-on-one meetings with our team during the school year. 

• Build productive relationships with programme partners.

Project support 

• Help coordinate our relationship with our partners in The School Food Project, including Chefs in Schools, School Food Matters, Food Foundation & Jamie Oliver’s Group.

• Support the national rollout of the Bite Back in Schools Primary programme, translating insights and evidence from two successful pilot programmes into engaging assemblies and high-quality resources that drive effective programme delivery and impact.

• Provide support to Programme Manager in the delivery of projects, ensuring projects are delivered on time, within budget and scope.

• Provide ad hoc input to evolving organisational requirements as directed by senior team members.

Event support 

• Support the planning, coordination and delivery of Bite Back events throughout the year, including travelling as required to meet the operational needs of the Youth teams.

• Coordinate the logistical arrangements for youth residential events, including travel, accommodation and other practical requirements.

• Contribute to event planning and preparation, including resource ordering, coordination and ensuring all materials are organised and available in advance.

SKILLS AND EXPERIENCE

The ideal candidate would have the following:

Essential

• Ability to build and maintain strong working relationships with a broad range of stakeholders at the individual level and in representation of the organisation.

• Strong organisational and project management skills, with excellent time management, ability to manage competing priorities and attention to detail.

• Excellent writing and communication skills, with the ability to adapt messages and language to resonate with different audiences.

• A willingness to build relationships across sectors, with young people and adults.

• Experience of creating resources which are engaging for young people.

• Experience of youth facilitation and/or delivering training.

• Experience in presenting and delivering content, ideally to young people such as an educational, heritage or other  setting, for example such as leading assemblies and workshops.

• Demonstrated experience planning and coordinating events, including logistics, stakeholder communication, and on-the-day delivery.

• Confident public speaker or willingness to learn.

• Ability to travel across England and Scotland when required (occasional).

Desirable

• Proven experience coordinating programmes in partnership with external stakeholders, fostering strong collaborative relationships to ensure successful delivery and shared outcomes.

• Experience of working with CRM systems.

• Strong understanding of the education sector and experience of working with schools and teachers.

• Experience in drafting compelling copy and uploading content to digital platforms.

• Understanding of youth social action and extracurricular programmes.

• Interest in campaigning, social justice, food, and child health.

• Experience with design tools like Canva.