Supporter engagement manager jobs
The Project Delivery & Capability Manager plays a key role in enabling the successful delivery of the ARUK’s 10-year strategy through the development and embedding of an effective, scalable and proportionate Project Management Framework.
This is not a traditional project management role. We are looking for a collaborative delivery professional who can partner with colleagues across ARUK to help teams successfully deliver strategic projects, build organisational capability and embed effective ways of working. This role would suit someone who combines strong project management expertise with excellent relationship-building skills and is motivated by coaching, influencing and partnering with colleagues across an organisation. We are seeking a generalist who can work across diverse business functions, helping teams deliver strategic initiatives effectively, rather than a specialist focused on a single technical or operational discipline.
Managing the Project Delivery team and with line management responsibility for the Senior Projects Officer, the post holder will help drive organisational project management maturity by acting as a trusted partner, advisor and expert for project and programme teams across the charity. Through coaching, consultation, training and hands-on partnering support, the role will help ensure major, cross-organisational strategic initiatives are set up for success and delivered effectively.
Operating within an evolving hub-and-spoke model, the Project Delivery and Capability Manager will work closely with leaders of large, complex and strategically significant projects and programmes, providing expertise in areas such as planning, governance, stakeholder engagement, risk management, dependency management and benefits realisation. The role will also contribute to the continuous development of project management tools, standards, training and communities of practice that improve delivery capability across the organisation.
While the primary focus is on delivery enablement and capability building, the postholder may directly manage selected high-risk or high-complexity projects where additional project management expertise or capacity is required
Key Responsibilities:
Project Management Framework and Organisational Capability
· In collaboration with the Head of Programme Management, lead the ongoing development, implementation and continuous improvement of the charity's Project Management Framework, ensuring it remains fit for purpose, proportionate and aligned to organisational priorities and ARUK’s impact-focused annual planning approach
· Act as a centre of excellence for project management at ARUK, partnering with colleagues across the organisation to provide expert advice, guidance and challenge; use active listening, curiosity and adaptability to tailor support and drive successful delivery outcomes
· Develop, maintain and promote project management standards, templates, guidance and other resources that support consistent and effective project delivery, providing colleagues with practical tools that support decision-making, reduce complexity, and improve outcomes
· Design and deliver project management training, workshops and consultations, to increase project management capability and maturity across the organisation, empowering teams to successfully deliver projects in proportion to their scope, scale, and complexity
· Partner with colleagues in the Organisational Development and Learning & Development team to ensure project management capability-building aligns with broader organisational development priorities
· Monitor and evaluate the adoption of project management practices, identifying opportunities to improve project delivery effectiveness across the organisation
· Oversee the maintenance and continuous development of project management resources, intranet content and self-service guidance materials
Strategic Project and Programme Partnering
· Proactively partner with leaders of large, complex and strategically important projects and programmes to strengthen delivery planning, governance and execution
· Provide specialist support and challenge in areas including project set-up, governance, stakeholder management, risk management, dependency mapping, sequencing, phased delivery planning and project review
· Facilitate effective coordination between interconnected projects and programmes, helping teams identify and manage cross-organisational dependencies, risks and impacts.
· Support project and programme teams in establishing clear delivery plans, governance structures, decision-making routes and success measures
· Build strong and collaborative relationships with project sponsors, senior stakeholders and delivery teams to foster a culture of accountability, learning and continuous improvement
Line management and Team Development
· Line manage the Senior Projects Officer, maintaining oversight of team resource and delegating work as appropriate to ensure continued opportunity to embed and further develop their skills and knowledge
· Provide clear instruction and guidance to the Senior Projects Officer, and engage in coaching and goal-setting conversations, empowering them to succeed and develop in their role
· Continuously seek opportunities to collaborate with colleagues in the Strategy & Governance Directorate, contributing to Directorate’s influence and success in partnering with the wider organisation
Community of Practice and Continuous Improvement
· Support the Head of Programme Management in the development and facilitation of ARUK’s Project Management Community of Practice, creating opportunities for collaboration, shared learning and peer support.
· Encourage the adoption of common approaches, standards and tools across projects and programmes.
· Capture, share and embed lessons learned and best practice from projects and programmes across the organisation.
· Identify emerging trends, approaches and innovations in project and programme management and assess their relevance for adoption within the charity.
· Promote a culture of continuous improvement and learning that strengthens organisational delivery capability.
Selective Project Delivery
· Lead selected high-risk, high-complexity or business-critical projects where project management support is required and capacity is available.
· Establish and maintain effective project governance, plans, reporting, risk management and stakeholder engagement arrangements for assigned projects.
· Ensure project outcomes, benefits and lessons learned are successfully transitioned into business-as-usual operations.
Knowledge, skills and experience needed:
· Experience managing cross-organisational projects, including developing project plans,allocatingtasks, and managing risks, decisions, and changes.
· Sound knowledge of project management methodologies (Waterfall, Agile), alongside evidence of successfully sharing this knowledge with colleagues via training, partnering, or other knowledge-sharing activities
· Evidence developing, implementing or evolving project management frameworks, standards or governance approaches within a complex organisation, with a focus on effective delivery over restrictive processes
· Experience of partnering with cross-organisational projects teams, and actively collaborating with colleagues on joint initiatives
· Experience supporting organisational change, adoption, or implementation activities as part of project delivery
· Demonstrable ability to work with, influence, andadvisea variety of internal and external stakeholders at all levels
· Working knowledge of project management tools, such as Excel, Smartsheet, MS Projects or similar
· Project Management qualification (e.g. PRINCE2, APM), or evidence of equivalent project management learning or experience
· Excellent communication and people management skills, with an ability to build relationships, trust, and inspire confidence and respect at all levels.
· Strong teamplayer who can work both independently and collaboratively with internal and external stakeholders
· Excellent planning and organisational skills, and the ability to manage a varied workload and reprioritise workin accordance withthe organisation’s needs
· Excellent listening skills,demonstratingflexibility, curiosity, and an ability to learn
· Demonstrates good negotiation and influencing skills
· Demonstrates a proactive and pragmatic approach to investigating and solving problems, strives for continuous improvement andidentifiesways to deliver creative and innovative solutions
· A good blend of strategic and analytical thinking; with an ability to see the bigger picture and makeappropriate recommendations
· Ability to absorb and processnew informationquickly
· Strong ethical standards anda high levelof personal integrity and empathy
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £50,000 per annum, plus benefits.
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 31st August 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website,
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trialsthat slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Events Officer
Full time - 35 hours per week
Location – Hybrid Working with a minimum of one day a week working from Head Office in London
Join our friendly team
We have an exciting opportunity for an Events Officer to join our Fundraising team. This is a fantastic role for someone who is passionate about creating memorable fundraising events and building strong supporter relationships that help families stay together during some of the most difficult times of their lives.
Our charity
The Sick Children's Trust is the charity that provides a welcoming 'Home from Home' where families with a sick child in hospital can stay. But we're more than bricks and mortar, our friendly, caring staff are there to support families when they really need it.
Hospital can be a lonely and scary place for anyone, but especially a child. Providing around 3,200 families a year with somewhere to stay together just minutes from the hospital means that they can be by their sick child's side and have one less thing to worry about.
The Role
This is a varied and rewarding events fundraising role, focused on delivering exceptional fundraising events and challenge activities that generate income and raise awareness of the charity.
You will help deliver key events including our Carol Service, Supper Club and Golf Day, while also supporting participants taking part in challenge events such as the London Marathon, Great North Run, London Landmarks Half Marathon and Royal Parks Half Marathon.
You'll build strong relationships with supporters, participants, volunteers, suppliers and partners, providing excellent stewardship and ensuring they have a positive experience with the charity. You will also work closely with colleagues across Fundraising, Communications and Marketing to maximise the success and reach of our events programme.
The role will involve monitoring event budgets, maintaining accurate records, securing auction prizes and pro bono support, and helping to identify new opportunities to grow income and engagement.
This role requires a proactive and organised approach, excellent attention to detail and the ability to manage multiple projects simultaneously while delivering outstanding supporter experiences.
About you
We're looking for someone who is enthusiastic about events fundraising and motivated by creating engaging experiences that inspire people to support our work.
You will have strong interpersonal and communication skills and enjoy building relationships with a wide range of people. You will be equally comfortable supporting a marathon runner with their fundraising, liaising with suppliers, or welcoming guests to one of our special events.
You will have excellent organisational skills and be confident managing competing priorities and deadlines. You'll enjoy working as part of a collaborative team while also being able to take ownership of your own projects and responsibilities.
Ultimately, this is a great role for someone who loves events, enjoys working in a fast-paced environment and understands that no two days are the same.
The recruitment pack will provide you with more information about the role. If this role sounds like something you will excel in, we'd love to hear from you.
To apply please submit your CV with a covering letter demonstrating how you meet the criteria set out in the job description and person specification.
Closing date: 28 August 2026
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
The Role
We are seeking a creative, organised and audience-focused Social Media Officer to help myaware develop a more coordinated, consistent and effective social media presence.
This is an exciting opportunity to play a key role in how myaware reaches, supports and engages people affected by myasthenia, as well as families, carers, supporters, fundraisers, healthcare professionals and the wider public. The role will help move myaware’s social media activity from a reactive, team-by-team approach to a more planned and strategic function that supports awareness, fundraising, professional services, membership growth, community engagement and brand consistency.
Working closely with the IT and Digital Communications Manager, Fundraising, Professional Services and colleagues across the organisation, you will help plan, create, schedule and evaluate social media content across myaware’s channels. You will support the development of a social media content calendar, create clear and engaging copy, produce accessible and brand-aligned graphics, and help teams turn their knowledge, updates and campaign activity into content that works for myaware’s audiences.
You will also support the development of reusable templates, clearer content processes, social media reporting, and appropriate use of tools such as Canva, Adobe Creative Cloud and AI-assisted content creation. The role will involve helping myaware make stronger use of formats such as posts, carousels, Stories, Reels, short-form video, polls and direct-message-led campaign activity, while ensuring content remains accurate, sensitive, accessible and appropriate for a health charity.
The Social Media Officer will be predominantly home based within the UK, with occasional travel required. The role will work collaboratively across myaware to support awareness activity, fundraising campaigns, events, community engagement, professional services, membership activity and wider digital communications.
Who We Are Looking For
We are looking for someone with experience creating social media content for an organisation, charity, campaign, community group or similar setting. You will be confident writing clear and engaging copy for different audiences, using social media platforms such as Facebook, Instagram, LinkedIn, X/Twitter, YouTube or similar, and creating or adapting simple graphics using tools such as Canva, Adobe Creative Cloud or equivalent.
You will understand how social media can support awareness, fundraising, services, membership and community engagement, and you will be able to plan and organise content across multiple priorities. You will have a good eye for clarity, accessibility, tone and brand consistency, and be comfortable working with colleagues across different teams to turn ideas into effective social media content.
We are particularly interested in someone who is creative but practical, organised and reliable, warm in their communication style, and sensitive when working with health-related or personal content. You do not need to know everything about myasthenia before applying, but you should be willing to learn about the condition and the needs of people affected by it.
Experience in a charity, health, disability, community or membership organisation would be useful, as would experience supporting fundraising or event promotion through social media, creating Stories, Reels or carousel content, using analytics to improve content planning, or supporting campaigns and awareness activity.
Most importantly, you will share myaware’s values and be committed to helping us reach, support and connect more people affected by myasthenia.
If this sounds like you, we would love to hear from you.
Who are we?
myaware is the only charity in the UK dedicated solely to the care and support of people affected by myasthenia.
We are working hard to raise awareness of myasthenia, as it is a little-known condition. We provide support for people with myasthenia and their families, whilst offering advice and tips for living with the condition.
We also fund the research that brings us closer to finding a cure as well as funding specialists nurses and advisors.
Members of myaware have full access to a wide range of support services and events including our specialist benefits and welfare advisor.
myaware supports people with myasthenia and their families. We campaign for better medical services for people with myasthenia and work to inform medical professionals.
The myasthenias are a group of neuromuscular conditions. They are rare but also manageable and can affect anyone, regardless of age, gender or nationality. Myasthenia gravis, ocular myasthenia and Lambert-Eaton myasthenic syndrome are autoimmune conditions whereas congenital myasthenic syndrome is caused by an inherited genetic fault. It is thought that there are approximately 20,000 people currently living with myasthenia in the UK.
Benefits
- Generous holiday allowance
- Perkbox account (global benefits and rewards platform)
- Group Life Assurance after 6 months of service
- NEST workplace pension scheme
- Free inhouse staff benefits and welfare advice
- Investment in your personal and professional development
- Annual salary review
Application instructions
Candidates should submit their CV and tailored covering letter by: 11:30pm on Tuesday 25th August 2026.
Provisional interview dates will be week commencing: 07.09.2026
Interviews will be held over Microsoft Teams.
Applications submitted without a tailored cover letter will not be considered.
This post, due to its nature, duties and responsibilities, will be subject to an enhanced check by the DBS. This is funded by myaware.
This organisation supports anonymous recruitment. That means hiding your personal identifying information, removing bias from the hiring process.
The client requests no contact from agencies or media sales.
The client requests no contact from agencies or media sales.
Thank you!
ave you been affected by hepatitis B? Could you use your experience to help others?
We are looking for someone with excellent engagement skills, real drive and a passion for helping others to deliver a flagship new health service in North East London. You will use your own experience of hepatitis B to help others access the information, testing, treatment and care they need.
You will:
- Establish strong relationships with health and community service colleagues.
- Build strong working relationships with communities from areas where hepatitis B is common, such as South Asia, Africa, the Caribbean and Eastern Europe.
- Recruit and develop a network of enthusiastic and well-supported volunteers.
Your role will involve patient outreach and engagement, organising and delivering events in community settings and building partnerships with community organisations. This is a frontline role requiring excellent communication and organisational skills. Creativity and innovation welcome!
12-month contract (with possible extension).
Salary: £28,860
Registered Charity
51 - 100
The Hepatitis C Trust is a charity dedicated to eliminating hepatitis C in the UK by 2030.
The client requests no contact from agencies or media sales.
Thank you!
We are looking to recruit a full time Team Manager at 37 hours per week, usually working Monday to Friday. The post is permanent (fixed term funded) with funding agreed until 30.06.2028.
The post will be home based, however there will be the need for face-to-face presence in the Warwickshire area for meetings and staff support as the service operates across the whole of the county.
Warwickshire SENDIASS is the Special Education Needs and Disabilities Information Advice and Support Service (known as SENDIASS) as specified in the 2014 Special Educational Needs and Disability Code of Practice.
Warwickshire SENDIASS plays a crucial role in ensuring that children, young people and families understand their rights, participate in decisions and are empowered to achieve positive outcomes. The Team Manager will lead a service that sits at the heart of the local SEND system, balancing constructive partnership working with a strong commitment to independence and advocacy for families.
Key responsibilities include:
- Leading the delivery and development of Warwickshire SENDIASS in line with the SEND Code of Practice, SEND Regulations and National SENDIASS Minimum Standards.
- Providing effective leadership, supervision, support and professional development to SENDIASS Project Workers.
- Promoting a culture of co-production, ensuring the voices of children, young people and families influence service design, delivery and evaluation.
- Overseeing complex casework, mediation processes and SEND Tribunal support to ensure families receive high-quality, rights-based advice and support.
- Ensuring the service maintains its independence, impartiality and confidentiality in line with the SEND Code of Practice and SENDIASS Minimum Standards.
- Developing and maintaining effective relationships with education, health, social care and voluntary sector partners while maintaining the independence of SENDIASS.
- Ensuring robust referral processes, triage systems and caseload management arrangements are in place.
- Leading quality assurance activity and ensuring compliance with SENDIASS Minimum Standards and Barnardo's quality frameworks.
- Monitoring service performance and outcomes, analysing data and producing reports for commissioners and partner agencies.
- Ensuring safeguarding, trauma-informed practice and equality, diversity and inclusion are embedded throughout service delivery.
- Promoting awareness of SENDIASS through training, outreach, digital communications and engagement activities.
Please note: If the successful candidate has not already completed the IPSEA legal training, Barnardo's will ensure the candidate can complete this as soon as possible after appointment.
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible
Registered Charity
More than 1000
We're here to help children and young people feel safer, happier, healthier and more hopeful – and have somewhere they feel they belong.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
Race Against Dementia is a global charity founded by three-time Formula 1 World Champion Sir Jackie Stewart OBE to find preventions, treatments and cures for dementia – faster.
We fund and support pioneering early-career scientists around the world, giving them the tools, mentoring and Formula 1-inspired mindset to accelerate breakthroughs. From the UK to the USA, Australia to South Africa, our researchers are rethinking how dementia research is done – applying data science, AI and engineering to neuroscience in bold, collaborative ways.
Purpose of the role
The Supporter Engagement Officer plays a key role in making sure everyone who supports Race Against Dementia has a positive and rewarding experience. They will manage day-to-day supporter communications, maintain our supporter database, and build strong relationships with donors, fundraisers and volunteers around the world. By helping people feel valued and connected to our mission, they will help inspire long -term support and generate more funding for dementia research.
Duties and Responsibilities
Supporter care and fundraising
- Act as the first point of contact for supporters and fundraisers, delivering timely, professional and friendly stewardship via phone, email and post .
- Manage supporter journeys from sign-up to thank you, using tailored communications and automated journeys to maximise engagement and fundraising success.
- Record and track fundraising activity, ensuring accurate records and effective supporter communications.
- Prepare and send thank you letters, receipts and other supporter communications.
- Plan and deliver small-scale supporter engagement events, maximising both experience and fundraising potential.
- Recruit, coordinate and steward fundraising volunteers across the year.
CRM and donor management
- Maintain accurate supporter and donation records within the CRM (Salesforce), acting as the organisational lead for CRM best practice.
- Develop dashboards and reports to monitor supporter activity, fundraising performance and trends.
- Maintain CRM integrations, ensuring data flows accurately and reliably between connected systems.
- Produce regular insights and reporting to inform fundraising strategy and decision making.
- Manage fundraising platforms (e.g. JustGiving, MuchLoved and GivenGain), ensuring data accuracy and compliance.
- Work with the Finance Manager to process monthly direct debits and reconcile income.
- Coordinate legacy and in -memory giving administration, providing sensitive and thoughtful supporter stewardship.
Operations and administration
- Manage stocks of fundraising materials and merchandise, ensuring timely reordering.
- Oversee the fulfilment house relationship to ensure the efficient delivery of supporter packs and merchandise.
- Manage auction and raffle prize inventories, tracking usage and income.
- Support the planning and delivery of Race Against Dementia fundraising events, providing logistical and operational support.
- Maintain team calendars, campaign plans and shared resources to support effective team operations.
Other Duties
Carry out any other duties as required by your manager, Director, CEO and Board of Trustees including:
- To attend, where appropriate, local, regional and national meetings /events.
- To maintain a good knowledge of national and local initiatives which are of benefit to Race Against Dementia .
- To administer your own workload, including meeting targets and deadlines in line with the Race Against Dementia appraisal system.
- To a ttend relevant CPD training events as required.
- To undertake responsibility, as part of the team, for all Hea lth and Safety work related matters.
- To w ork within the guidelines of Race Against Dementia’s policies and procedures.
All team members are expected to uphold and actively demonstrate Race Against Dementia’s values and purpose, fostering a culture of integrity, innovation, and shared ambition to accelerate progress in the race against dementia.
This is not intended to be an exhaustive list. Your job description may be subject to change.
Registered Charity
6 - 10
Race Against Dementia identifies, funds and guides pioneering scientists from across the world.
The client requests no contact from agencies or media sales.
Thank you!
Are you a natural relationship-builder? A great communicator who loves connecting people? Someone who has an eye for detail and process development? Has a keen interest to make a positive impact in London communities?
If that sounds like you, we'd love to hear from you!
We're looking for a Skilled Volunteer Manager to lead the day-to-day delivery of Link UP's Skilled Volunteering Programme, matching incredible Skilled Volunteers with Social Good Organisations (SGOs) to deliver projects that really make a difference. You'll own the full project lifecycle, from the first exploratory conversations and thoughtful matching all the way through to project completion and impact reporting. Alongside this, you'll help us deepen the programme in different boroughs and strengthen the systems that keep it all running smoothly.
This is an exciting role if you thrive on building relationships, solving problems, managing systems and developing processes, care about details, and like turning good ideas into real results. You'll work closely with the Head of Skilled Volunteering and collaborate across the wider Link UP team, including Communications and Events.
About Link UP London
At Link UP London we build stronger more resilient communities. By connecting small Social Good Organisations or SGOs (i.e. charities, Community Interest Companies, community groups and social enterprises) with Skilled Volunteers, we help these organisations access the skills they need, when they need them, to address strategic and operational development issues and build capacity and resources. Our Skilled Volunteers have a range of professional backgrounds (HR, finance, comms, marketing, legal, data, IT and many more) and want to apply their skills and expertise to make a positive difference in London. This means that the organisations are better equipped to tackle the multiple challenges of inequality facing their communities and the Skilled Volunteers have a meaningful volunteer experience that fits into busy schedules.
We connect skills to SGOs in 3 main ways main including:
- Skilled Volunteering Programme: Short-term, structured volunteering engagements.
- Social Impact Solutions: Our corporate programme provides structured skills-based employee volunteering opportunities in a range of formats.
- Events: Including Lunch & Learn webinars that allow professionals with limited time to share their expertise on topics of relevance to SGO capacity development, in-person workshops and community learning and networking events.
We work in all boroughs and the city of London with 95% of organisations we support addressing issues of poverty, vulnerability and marginalisation.
Role Details
Title: Skilled Volunteer Programme Manager
Time Commitment: Full time (with the option of 4 days a week)
Locations: Hybrid – remote and in-person (minimum 2 days per week in our Battersea office, with travel across London as required)
Salary: £33,000 full time with the option of pro rate @ 4 days a week
Responsibilities
- Programme delivery: Own the end-to-end matching process from first conversations with volunteers and organisations, through project scoping and agreements, to monitoring live projects and collecting feedback, ensuring fast, high-quality matches and strong relationships throughout.
- Growth & expansion: Lead research and planning for expansion in different boroughs, working with volunteers and the Head of Skilled Volunteering to identify opportunities and build relationships in communities.
- Pipeline & impact: Keep a healthy flow of projects and volunteers coming in, track diversity and reach, and contribute to regular impact and performance reporting.
- Communications & events: Work with the Comms team to promote the programme and represent Skilled Volunteering at events and in the community.
- Systems & continuous improvement: Maintain the programme's key systems, documentation, and data, and help identify better tools and processes to support the programme’s development.
- Strategic contribution: Play an active role in shaping the Skilled Volunteering model and Link UP's wider strategy and growth
Person Specification
Essential:
- At least 3 years' professional experience managing programmes or projects, ideally in a volunteering, community, or charity setting
- Strong relationship-management skills, with the ability to work confidently with a range of stakeholders
- Excellent organisational skills and the ability to manage multiple projects simultaneously
- Clear and effective written and verbal communication skills
- Detail oriented while being able to understand the big picture
- Proven experience working with data, feedback systems, and reporting frameworks
- Confident with CRM systems and using these to track activity and gather data
- A proactive, solutions-focused approach to problem-solving
- An understanding of organisational development — i.e. how strategy, systems and processes evolve to support an organisation’s growth
- Some direct experience with the charity sector
- The ability to be at the Battersea office a few times a week with the ability to travel around London as needed
Good to have:
- An understanding of volunteering and Skilled Volunteering in particular, and ideally experience in volunteer recruitment
- A good understanding of the charity sector including opportunities and challenges faced by small organisations today
Qualities that are a good fit with our team:
- Personable, warm, caring, friendly
- Hardworking, dedicated, committed
- Entrepreneurial
- Professional
How to Apply
Please submit an up to date CV and Cover Letter (max 2 pages) addressing your suitability for this role, paying close attention to the job description and eligibility specifications detailed above.
Please note that applications submitted without a cover letter will not be considered and that cover letters that are clearly AI generated will be discarded.
Registered Charity
6 - 10
Harnessing professional skills for social good
Thank you!
Help residents feel informed, supported and confident throughout vital building safety and remediation projects. Join Peabody's Resident Engagement and Compliance team and make a real difference by delivering exceptional customer service, clear communication and positive outcomes for our communities.
We're looking for a passionate and proactive Remediation Resident Engagement Officer to be the trusted link between residents, contractors and internal teams during fire remediation and building safety works. This is a rewarding opportunity for someone who thrives on building relationships, resolving complex issues and ensuring residents remain at the heart of every decision.
In this role, you'll act as the primary point of contact for residents throughout their remediation journey, providing reassurance, managing enquiries and complaints, and ensuring people are kept informed every step of the way. Your ability to communicate clearly, demonstrate empathy and build trust will be key to delivering an excellent resident experience.
Working closely with teams across Home Ownership, Housing Management, Asset Management, Legal and Fire Safety, you'll support the delivery of remediation programmes while helping ensure compliance with relevant legislation and regulatory requirements. You'll maintain accurate records, monitor project information, assist with leaseholder and landlord certification processes, and contribute to service improvements through data analysis and resident feedback.
This role would suit someone with experience in housing, resident engagement, leasehold services, property management, customer service or compliance who enjoys working in a fast-paced environment and managing a varied workload. You'll be organised, solutions-focused and confident building relationships with a wide range of stakeholders.
What you'll bring:
- Excellent customer service and relationship-building skills.
- Experience handling complex enquiries, complaints and escalations.
- Strong organisational skills with the ability to manage competing priorities.
- Confidence maintaining records, databases and compliance documentation.
- Excellent written and verbal communication skills.
- A proactive, resident-focused approach with great attention to detail.
- Knowledge of housing, leasehold services, compliance or building safety practices would be advantageous.
At Peabody, you'll be part of an organisation committed to creating safe, sustainable communities and delivering outstanding services to residents. Whether you're seeking a permanent opportunity or a fixed-term role, this is your chance to contribute to a high-profile building safety programme while developing your career in a supportive and purpose-driven environment.
Apply today and help us make a lasting difference to residents' lives by ensuring they feel heard, supported and informed throughout every stage of their remediation journey.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lead a pod in our long-running Floating Support service: hold the relationships, develop placement students, and stay close to the work.
At Likewise, the core of what we do is build meaningful one-to-one relationships with people who are finding life difficult, and use those relationships to help people feel supported and make change.
We're recruiting a Pod Leader to join our Floating Support team. As a Pod Leader, you are the person who holds that relationship with every client in your pod. You know them, stay alongside them over the long term, and are accountable for their support, even though many of the visits are carried out by the placement students you lead. You're the person who stays, while others come and go around the work.
You also play a big part in developing your students. Most arrive with no experience of this kind of work, and a lot of what makes a pod work well is the way you help them learn to do it.
Floating Support has been running for over twenty years. It's long-term, flexible support for adults in Camden, in sessions of around two hours, wherever works for the person. We reopened referrals in 2024, and the service is growing, which is part of why this role matters.
Likewise is a community-centred mental health and wellbeing charity based in Camden. We believe that people thrive when they have access to meaningful relationships, supportive communities and opportunities to contribute. We're also committed to building a different kind of organisation, one that values trust, learning, autonomy and shared responsibility.
You don't need a specific qualification to apply, and we welcome people from a range of backgrounds. But this is not an entry-level role. We need people with a good amount of work experience behind them, including some real experience of support work, whether paid or through volunteering. We're more interested in how you are with people, how you think and how you work than in your CV on paper.
If that sounds like you, we'd love to hear from you.
Early applications are encouraged - we may conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes.
We want to make our recruitment as inclusive as possible. If there is a part of this process where you may need reasonable adjustments to do your best, please get in touch to chat it through.
Your CV: we welcome either chronological or skills-based CVs, whichever works best for you.
Your cover letter: we will not accept generic letters. You need to answer the following questions:
Question 1. Tell us about a time you supported someone through something difficult. What did you actually do, what was hard about it, and what did you learn? This can be from work or from volunteering. Please answer in no more than 500 words.
Question 2. Are you applying for a 4 or 5 day role, or are you flexible? Just a line is fine.
Registered Charity
21 - 50
We support often isolated, marginalised or excluded people by building authentic relationships and community together.
The client requests no contact from agencies or media sales.
Thank you!
Salary: £28,500 - £31,000 per annum (depending on experience)
Contract: Permanent
Hours: Full-time, 37 hours per week (30 hours considered)
Location: Hatfield, Hertfordshire (Hybrid working: office-based every Tuesday and Wednesday, with home working on other days.)
Help young people build positive, independent futures
Herts Young Homeless is looking for an Individual Giving & Supporter Experience Officer to play a key role in growing supporter income and engagement.
This is an exciting opportunity to join a well-respected charity supporting vulnerable young people across Hertfordshire. You'll lead on individual giving activity, develop inspiring supporter communications and help build lasting relationships that generate vital income for services that prevent and relieve youth homelessness. The role has a fundraising target of £100,000 and will also support the development of new initiatives, including legacy giving.
Why join Herts Young Homeless?
You'll be joining a supportive fundraising team of eight within a friendly organisation of around 50 staff. This is a charity where people stay, develop and genuinely see the impact of their work. Staff regularly hear directly from the young people they support, helping bring fundraising to life and providing a real connection between your work and the difference it makes.
What you'll be doing
- Leading and growing the individual giving programme
- Delivering supporter acquisition, retention and stewardship activity
- Creating engaging fundraising campaigns and communications across digital and direct channels
- Managing supporter relationships and delivering excellent supporter care
- Using CRM data and insight to improve engagement and fundraising performance
- Developing supporter journeys that encourage long-term support
- Monitoring income and identifying opportunities for growth
- Supporting fundraising appeals, campaigns and wider team activity
- Ensuring communications are compliant, accurate and supporter focused
We're open to candidates from fundraising, marketing, communications, customer engagement or similar backgrounds.
You'll bring:
- Excellent communication and relationship-building skills
- Strong attention to detail and organisational ability
- Experience using a CRM or database
- Confidence working with data and reporting information
- The ability to manage multiple priorities effectively
- A proactive, positive and collaborative approach
What we offer
- 25 days annual leave plus bank holidays, rising with service
- Birthday leave
- Holiday purchase scheme
- Pension scheme
- Group Life Insurance
- BHSF Health Cash Plan
- Employee Assistance Programme
- Blue Light Card discounts
- Company sick pay
- Ongoing training and development opportunities
- Long service awards and staff recognition schemes
If you're a strong communicator who enjoys engaging supporters, delivering campaigns and using your skills to make a meaningful difference, we'd love to hear from you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.
The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.
You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.
This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.
The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the Supporter Care Manager.
Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies
Key Responsibilities
Supporter Enquiries & Communication
- Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
- Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
- Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
- Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
- Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
- Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.
Donation Processing & Database Management
- Process donations received over the phone, ensuring secure handling and accurate entry into the database.
- Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
- Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
- Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy
Process Management & Operational Support
- Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
- Use mapping tools like Mural and Visio to visually present processes.
- Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
- Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
- Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.
Insights, Reporting & Continuous Improvement
- Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
- Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
- Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.
Collaboration & Cross-Team Working
- Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
- Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
- Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
- Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.
Charity Representation & Team Culture
- Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
- Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
- Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
- Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
- Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
- Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.
Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role
Skills, Knowledge and Expertise
Skills, Abilities, and Attributes
- Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
- Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
- Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
- Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
- Sensitivity and discretion when handling delicate requests
- Complaint handling and de-escalation skills
- Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
- Accuracy and attention to detail
- A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
- Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
- Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
- Commitment to diversity, equity, and inclusion
- Self-motivation and ownership of professional development
Knowledge, Experience, and Qualifications
- Experience in a customer service role within a busy team environment
- Experience managing high volumes of calls and emails
- Understanding of complaints handling procedures and service level agreements
- Experience using a CRM database, ideally Raiser’s Edge or Salesforce
- Experience managing administrative or financial processes securely and accurately
- Experience working with or managing relationships with third-party agencies
- Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
- • Experience working cross-functionally with teams
- Experience contributing to reporting and performance metrics
Benefits
- Contributory Pension
- Annual health and wellbeing personal allowance
- Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
- Health and wellbeing programme that offers optional free yearly health check-ups.
- Support for healthy eating via fruit bowls and onsite lunch facilities.
- Agile working, flexible hours, and supportive IT kit.
- Shower facilities and bike lock area.
- Generous annual leave (27 days + bank holidays)
- Subsidies for glasses
- Employee Assistance Programme
The client requests no contact from agencies or media sales.
Thank you!
A little bit about the role
Location:Hybrid. If you are based in London you are required to attend the London office twice a week. If you are based outside of London, you are required to attend the London office once a month. Please note that travel to the London office is at your own expense.
Contract: Full time, permanent
Salary: £47,906 (£51,411 inclusive of London office allowance) plus competitive pension
Please note that this role will be closing on Wednesday 19 August at 9am.
We are looking for an account management, or workforce development professional that will consistently deliver on sales targets for our programmes and develop and maintain strong relationships with our partners for high satisfaction rates.
You will be part of a high performing Partnerships and Placements team that builds and maintains partnerships with local authorities (LAs) and children’s trusts nationally, in order to develop and support 600+ Fellows (alumni) annually through our key programmes. This is directly linked to achieving Frontline’s organisational objective of having 4,000 impactful Fellows by 2025, who will create social change for children without a safe or stable home
We are looking for someone with:
- A consistent record of hitting sales targets and forecasting accurately
- Skill in building trusted, senior-level partner relationships
- Confidence writing compelling proposals and delivering engaging pitches
Please see the job pack for a full list of responsibilities.
A little bit about you
We are looking for someone with a strong background in sales and account management, who consistently delivers against targets and forecasts with confidence. You will bring a natural ability to build trust with senior partners, balancing their needs alongside those of colleagues across the organisation. You will be a clear, persuasive communicator, skilled at writing proposals and leading pitches that land well with different audiences. Above all, you will be dependable and proactive, helping to build a high-performing culture through strong collaboration and sound judgement under pressure.
We have a fast-moving culture within the team and organisation, so we’re looking for someone who is who is well organised, details-focused and can use their initiative to do what works. You will have excellent communication skills, be able to build relationships with people and be willing to learn. There are lots of opportunities for growth and development in this role – and for the right candidate to make the role their own.
If you feel you have the skills to make a real impact and contribute to creating lasting social change for children and families, we would love to hear from you.
Important information
We have increased the diversity of Frontline’s workforce in the last 12 months, but we need to do more to have greater global majority representation in our senior roles. We know the value global majority voices bring and therefore, we are strongly encouraging applicants from these backgrounds to apply. We are also a disability confident employer and welcome applicants with disabilities.
We recognise that artificial intelligence (AI) such as ‘ChatGPT’ etc can be useful for applicants e.g. to shorten an initial draft, so we do not attempt to have an absolute ban on AI in applications. However we would caution applicants not to rely too much on AI in drafting answers to application questions. We want to hear your authentic voice arising out of your experience, and we will be looking for answers that use examples and experiences that are specific to you. You are more likely to be able to produce that kind of content yourself than an AI will.
We reserve the right to close this role ahead of the deadline once we reach a suitable number of applications, so please apply as soon as you can!
This role may be eligible for sponsorship.
For further information about this role, please contact Joanne Ormston, Principal Partnerships Lead (please see the job pack for contact details).
Registered Charity
101 - 500
To make life better for children at risk of harm, by improving the services that support them.
The client requests no contact from agencies or media sales.
Thank you!
About the role
We're looking for an ambitious marketer who's ready to take the next step in their career and help recruit and inspire supporters across a diverse portfolio of fundraising products and events.
As Senior Marketing Officer, you'll work closely with the Senior Marketing Manager to plan and deliver campaigns across our Third-Party Events and relationship fundraising portfolio. You'll be responsible for the delivery and reporting of marketing activity, managing the day-to-day execution of campaigns to recruit participants for iconic events such as the London Marathon, Great North Run and other challenge events, alongside our In Memory and DIY fundraising products.
Working collaboratively with colleagues across marketing, product teams and agency partners, you'll help deliver engaging multi-channel campaigns that drive registrations, participation and income. You'll also support the marketing of our owned flagship events and other fundraising opportunities as needed, contributing to the growth of the wider fundraising portfolio.
This is a fantastic opportunity for someone who combines creativity with a data-driven approach and is keen to develop their skills in campaign delivery, digital acquisition and performance marketing. If you're passionate about creating impactful campaigns that inspire supporters and help raise vital funds, we'd love to hear from you.
About you
You're a proactive and organised marketer with experience delivering successful multi-channel campaigns and a passion for understanding what motivates people to take action.
You'll have experience using digital channels such as paid social, search, email and organic social media to acquire and engage audiences, alongside an understanding of campaign planning, performance monitoring and optimisation. Comfortable working with data and insight, you're always looking for opportunities to test, learn and improve results.
You'll be a confident communicator with strong teamwork skills, able to build effective relationships and work collaboratively with colleagues and stakeholders to deliver successful campaigns. Creative and solutions-focused, you'll enjoy generating fresh content ideas and finding new ways to engage supporters.
You'll be comfortable creating and capturing content, whether that's filming video for paid social content or working with photographers at supporter events when needed.
Most importantly, you're motivated by the opportunity to inspire supporters to take part in fundraising experiences that make a real difference to people affected by breast cancer.
Job description and benefits
The job description and our attractive benefits are available for you to download.
Primary location of role and hybrid working
This role is primarily based in our Cardiff/Glasgow/London/Sheffield office. Our hybrid working model allows you to work up to 3 days per week at home.
The salary range is:
£34,000 to £36,500 per annum if Cardiff/Glasgow or Sheffield based
£36,500 to £39,500 per annum if London based
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions please contact the Breast Cancer Now recruitment team
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date 31 August 2026 11:59 pm
Interview date First interview – week commencing 7 September 2026
Second interview – week commencing 14 September 2026
Thank you!
Could you help transform the way our charity engages with unpaid carers? As the leading Essex charity supporting carers it is vital that what we do is rooted in their voice and lived experience.
We have an exciting opportunity for a Carer Engagement Lead to join our team, in a new role working directly with the CEO to ensure that carers lived experience is heard and understood and that carers, including young carers across Essex, have opportunities to participate and contribute. This is a rewarding and varied role, combining direct engagement with carers alongside analysing data and communicating evidence of need to help effect real and positive change.
You will be an engaging communicator with active listening skills and the ability to interpret and apply lived experience to strategic and policy decisions and planning. You will ideally have personal experience of unpaid caring responsibilities and may have previously facilitated service user involvement. You'll be passionate about harnessing the voice of local carers to secure improved outcomes for carers of all ages across Essex.
Action for Family Carers is a thriving charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including information, coaching, counselling, peer support, respite care, and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.
Your responsibilities will include:
Coordinating participation opportunities that enable adult and young carers to influence local, regional and national policy decisions and help achieve positive change
Harnessing and amplifying local carer voice and experience and engaging carers in service planning, delivery and review
Identifying themes and trends and ensuring these are communicated to key stakeholders
Monitoring and reporting on outcomes.
You will need to be:
An excellent communicator with empathy and active listening skills.
Proactive, highly organised and equally at home analysing data or producing reports as in engaging with carers and senior local decision makers
Confident in the use of IT including Microsoft 365 and CRMs (databases).
Passionate about improving outcomes for local carers.
A driver with access to a vehicle and a willingness to travel across Essex.
We offer:
Full induction and relevant training
Contributory pension scheme
24-hour Confidential Staff Helpline
An opportunity to help vulnerable families in the local community
A chance to be part of a supportive and friendly team
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Supporter Development Officer (Trading & Gaming)
Full-time | 6-Month Fixed-Term Contract | Hybrid (1 day per week in London)
The Talent Set are delighted to be partnering with a leading charity to recruit a Senior Supporter Development Officer (Trading & Gaming).
This is an exciting opportunity for someone with charity e-commerce experience to take ownership of an established online shop while supporting the development of Regular Giving and Lottery programmes. You'll play a key role in delivering engaging supporter journeys, driving income growth and using insight to continuously improve performance.
About the role
This is a varied role with a strong focus on charity e-commerce, digital marketing and supporter engagement.
You'll lead the development and growth of the charity's online shop, helping to transform it into a year-round engagement and income channel through product development, merchandising, campaign activity and supporter journeys.
You'll also support the development of Regular Giving and Lottery programmes, creating engaging supporter experiences that increase retention, lifetime value and long-term income.
Working closely with colleagues across Supporter Acquisition, Supporter Journeys, Data & Insight, Finance and external suppliers, you'll use data, testing and audience insight to optimise performance, improve supporter journeys and identify new opportunities for growth.
About you
We're looking for someone who has:
- Experience managing a charity online shop or charity e-commerce function
- Experience delivering digital and multi-channel marketing campaigns
- Experience using data and insight to improve supporter or customer journeys
- Experience working with Shopify or a similar e-commerce platform
- Strong stakeholder and supplier management skills
- A proactive and organised approach
Experience of Regular Giving, Lottery or supporter stewardship would be advantageous but isn't essential.
What's on offer?
- 6-month fixed-term contract
- Full-time position
- Hybrid working (1 day per week in the London office)
- Flexible working options
- The opportunity to play a key role in developing an established online shop and supporter engagement programme
How to Apply
To apply, please submit your CV by clicking the "Apply Now" button.
The Process
If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.
To avoid any potential delays or your application being missed, please apply solely via the "Apply Now" button.
Commitment to Diversity and Inclusion
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
