As Support Worker, you will provide a range of administrative support for a range of projects across the organisation. You will:
- Carry out administrative tasks to aid the delivery of projects and services
- Undertake a range of correspondence activities across the wider organisation including dealing with post and correspondence, typing, scanning, copying and filing, in accordance with established systems and procedures.
- Phone and engage with clients to book appointments, carry out triage assessments, assess the outcomes of their involvement with the service.
- Assist with the input of confidential financial and human resources information.
- Communicate with clients, staff, volunteers and external organisations using email, telephone, webchat, social media, and other digital methods.
- Support the Communications Officer to create publicity materials including posters, other ad hoc publications and to publish information on our social media channels
- Support and line managing volunteer support worker including carrying our their supervision and appraisal sessions
- Undertake training to ensure that knowledge and skills are maintained.
- Prepare for, attend and take meeting minutes.
- Support the wider Support Worker team, with reception duties at our venues
- Carry out fire marshall and first aid duties
- Ensure Data Protection and other mandatory training is completed on an annual basis.
- Ensure all work conforms to Citizens Advice Wirral’s systems and procedures.
- Demonstrate a commitment to the aims and policies of Citizens Advice
- Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
- Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.
- To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fundraising activities.
- Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
NOTE TO APPLICANTS
Whilst all criterions below are important, those under the essential heading are the key requirements. You should pay particular attention to these areas and provide evidence of meeting them. Failure to do so may mean that you will not be invited for interview
ESSENTIAL CRITERIA
1 Ability to write clearly and accurately, communicate effectively face to face, on the phone and digitally
2 Ability to and the flexibility to manage a varied workload, to prioritise tasks and meet deadlines
3 Ability to maintain established administration systems and records with a keen eye for detail
4 Ability to use a range of digital systems including Google Suite
5 Numeracy skills to effectively work within established systems
6 Ability to take a brief, ensuring tasks are understood and then work independently
7 Experience of working with volunteers and service users
8 An understanding of the Aims and Principles of Citizens Advice Wirral and a commitment to Equity and Diversity
DESIRABLE CRITERIA
9 Experience of using social media platforms
10 Current First Aid at Work Certificate
Interview date: week commencing 21st September 2026
Interview location: Birkenhead, Wirral
Citizens Advice Wirral is part of the Disability Confident scheme. We're taking positive action by providing interviews to candidates who have a registered disability - provided they meet the minimum skills for the role. We'll ask you whether you are eligible when you apply, so if you'd like to be considered for this scheme, all you need to do is let us know in your application.
Thank you!
Job Title: Youth Engagement Officer
Location: Home based (with travel to London office or to attend meetings, events and training as requested)
Hours: 35 hours per week
Contract type: Fixed Term Contract (18 months)
Salary: £27,378 per annum (home based)
What we do: We help young people through cancer
How we work: We’re Determined, United, Spirited and Kind
What we’re looking for:
- A candidate who can build excellent relationships with internal teams, young people, frontline staff and external stakeholders to ensure that youth work and participation activities can meet the needs of young people.
- Someone who can support the effective delivery of youth work programmes through high-quality communication, coordination, organisation and stakeholder engagement.
- An advocate who is determined to ensure that young people's voices can be heard and reflected across the organisation by supporting engagement, consultation, analysis and feedback mechanisms.
- An individual who is able to contribute to the delivery of Teenage Cancer Trust's strategic objectives by ensuring both youth work and participation activities are accessible, well-coordinated and impactful.
How to apply:
You’ll need to register on our portal, complete a short application form and answer questions about your skills and experience in relation to the role.
Key dates:
Applications by Sunday 20th September, 1st Stage Interviews week commencing 28th September (online) 2nd Stage Interviews Monday 5th October (online).
What we offer:
- Leave: 25 days of annual leave, which increases with service, in addition to bank holidays and a 3 or 4 day closure over the Christmas period. We also have finish early Fridays in August and quarterly reset days to step away from day to day work and refocus.
- Flexible bank holidays: the option to swap five UK public holidays (except 25th, 26th December, and 1st January or any substitute bank holidays for these dates) for other dates off.
- Paid Carer and Compassionate Leave: paid time off to care for family members or dependants.
- Paid Parental Leave: enhanced pay for parental leave such as maternity leave, paternity leave or adoption leave.
- Paid Volunteering Leave: support your community by taking paid leave for volunteering activities.
- Health Cashback Plan: access a health cashback plan to cover medical expenses.
- Life assurance and Income Protection: financial support if you’re unable to work due to illness or injury.
- Discount scheme: access exclusive savings at various high street retailers and gyms.
- Flexible Working: we care about your wellbeing and encourage flexible work arrangements to promote work-life balance.
Our commitment to inclusion and accessibility:
At Teenage Cancer Trust one of our key focuses is around equity and making sure our services are accessible and inclusive to all young people with cancer, with no-one left behind. We have the same goal for people working with us.
Teenage Cancer Trust is committed to recognising and valuing individual differences and the contributions of all people.
Should you require any assistance or adjustments to support your interview process, such as additional time for tasks, meeting the panellists beforehand, information in another format or a different interview format (online/offline/in person), please don’t hesitate to get in touch with the HR Team and we will do our best to accommodate your request.
We are a Disability Confident employer which means we have committed to offering interviews to disabled candidates who meet the essential criteria for the role listed under the 'What you'll bring to the team' section of the job description and shortlisting questions.
To opt into this scheme, please enter ‘yes’ in the appropriate question on the application form.
Please note that in recruitment campaigns with a high volume of candidates opting into the scheme, interview offers will be made only to those who best meet the essential criteria and provide the strongest responses to the shortlisting questions.
We are unable to offer individual feedback at the shortlisting stage.
Privacy and Safeguarding:
At Teenage Cancer Trust we take our commitment to safeguarding seriously and work to protect and promote the rights of the young people who we support.Our safeguarding responsibilities extendto the children and adults who work to support the charity, who we also have a duty of care to protect.Safeguarding isat the forefront of each activity we carry out.In line with our approach, this role issubject to a DBS check(Disclosure and Barring Service).
For information on how we collect, store and process personal data please contact the HR Team
We anonymise applications until interview stage to ensure an equitable hiring process. We understand that some applicants may choose to use AI tools such as ChatGPT to support their application. If you do, please make sure your responses reflect your own voice, experience and motivation for joining us.
We’re looking to get to know you, so the strongest applications are those that are authentic, personal and demonstrate your unique skills, experience, and knowledge. Relying heavily on AI-generated content can sometimes overlook key requirements in the job description and may reduce how effectively your application comes across.
Registered Charity
101 - 500
We’re here to give every young person facing cancer the best care and support.
The client requests no contact from agencies or media sales.