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Developing Health & Independence
Bath and North East Somerset 11.12 miles
NJC pt 9-19 (£20,344 to £24,799)
Page 2 of 6
Truro, Cornwall 135.61 miles
£21,741 - £27,177 per year
Permanent, Full-time
Job description

This role will work closely with all parts of the operations, communications, international and fundraising teams to drive, develop and deliver great quality content (both from the field and in the UK).

Working with the Brand & Content Manager and wider team, the successful candidate will help deliver projects to bring the brand alive and support our fundraising, communications, international and operations teams to work within brand guidelines.

Who are we looking for?

We are looking for a creative talent, with excellent attention to detail. You must be highly proficient in Adobe creative suite and be able to demonstrate excellent copywriting skills. You will also be a great relationship manager – particularly working closely with our operations team and operations partners.

It is also a requirement of this role to have a working knowledge of Premier Pro, Indesign, Photoshop and After Effects. The role will work across all content disciplines but have a particular focus on video for digital. With a strong creative approach, you’ll also be quick to pick up new ideas and concepts.

The successful candidate will have experience in practical photography and film. You will need to be able to confidently pick up a camera and capture ShelterBox footage. This role will be required to deploy in both major disasters and pro-active content trips in the field and the UK – gathering content themselves and supporting external freelancers.

You will be self-motivated, with a can-do approach and able to confidently manage multiple projects across a variety of teams. You will be flexible in supporting the wider team, thinking strategically, with an ability to focus on both long and short-term objectives.

Duties will include but not be limited to:

Content gathering and training

  • Act as the main point of contact for fundraising, communications and international teams looking for content. Advise and create content briefs to deliver across projects.
  • Work closely with the operations team to highlight content gathering opportunities and ensure we are exploring all options for great storytelling across all our live deployments.
  • Develop and deliver quality content training for ShelterBox staff, SRTs and partners (within GDPR, consent and ethical guidelines).
  • Deploy to gather content or train partners. At times this will involve taking freelancers on agreed trips. Note: Deploying in major disasters or to partner organisations may involve operating within ERA areas so role will need to be HEAT trained.
  • Identify opportunities for deploying with freelancers and complete preparation processes with support from Brand & Content Manager and operations.
  • Maintain regular verbal and written contact with teams in the field to ensure that they are optimising content gathering opportunities, to provide strategic or technical support and to maintain a strong working relationship with teams.
  • Review and develop content gathering processes as part of post-deployment processes.
  • Gather case studies and interviews and shoot photography and video on deployment and in the UK

Content production

  • Deliver content projects from initial briefing through to final concept working with teams across the organisation
  • Support the team to provide content for digital channels – working to weekly/fortnightly editorial meeting outcomes
  • Use raw material gathered to produce engaging content with particular focus on video for digital
  • Produce and edit film, audio and photography. Write and edit copy with digital focus but also for fundraising and communications.
  • Ensure all content follows the ShelterBox brand guidelines and tone of voice. This includes feeding back to teams and agencies on projects.
  • Ensure all content follows sign-off processes

Content administration

  • Manage and update Assetbank – or any other content sharing platform.
  • Act as the key point of communication with Assetbank – working with ShelterBox IT to make sure stakeholders ae able to access content
  • Update key stakeholders with weekly/monthly content round ups to ensure people are using the most recent assets.
  • Help to manage our ShelterBox studio and photography, film and audio equipment for staff and volunteers.


  • Support the Brand & Content Manager and Head of Brand & Content to develop a purpose led brand
  • Help drive brand storytelling across the organisation
  • Help support and train the wider organisation to work within brand guidelines

Planning and team working

  • Be an integral part of project planning
  • Use audience insights to inform plans.
  • Offer knowledge of best practice and innovations from other organisations and sectors.
  • Support the measurement-based approach of the Brand & Content team by contributing to monthly reporting as well as spotting trends and opportunities.
  • Help to develop and implement a content strategy
  • Any other specific projects given by the Brand & Content manager.


  • Working knowledge of Adobe CS skills – Premier Pro, Photoshop, Illustrator, InDesign
  • Excellent video editing skills – particularly for digital channels
  • Excellent written skills
  • Excellent relationship management skills
  • Ability to manage creative projects from initial concept to end result
  • Practical experience with a variety of camera and sound equipment.
  • Experience of training different stakeholder groups
  • Sound understanding of how to optimise content.
  • Sound understanding of usability practices and content tagging.
  • Knowledge of using digital channels to target groups, increase engagement and influence community behaviour.
  • Knowledge of social media best practices
  • Use of content management systems.
Additional documents
Job Description/Person Specification (.docx)
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More about ShelterBox

"No vulnerable family without Shelter"

ShelterBox provides emergency... Read more

Posted on: 04 June 2020
Closing date: 12 June 2020
Tags: Communications, PR,Digital

The client requests no contact from agencies or media sales.

Job closes in 1 week
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