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Top job
Age Cymru West Glamorgan, Swansea, Swansea (Hybrid)
£32,000 - £38,000 per year
Lead a passionate team, making a life-changing impact for older people every day as our Information and Advice Service Manager.
Posted 3 days ago
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£48,000 per annum (pro rata for part time hours)
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$90,000 - $105,000 per year
The Communications Director will be at the heart of shaping and delivering a bold comms strategy aligned with our mission, vision and growth
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Oak National Academy Ltd, Remote
£57,660 per year + benefits (including 4.5 day week and 11% employer pension).
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MCR Pathways, Remote
Starting salary: £34,000 per year
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Closing tomorrow
The Forward Trust, Remote
£40,000 per year
Posted 3 days ago
Harris Hill Charity Recruitment Specialists, Remote
£40k - 50k per year
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Young Ladies Club, Remote
£18,000 per year (based on working 24 hours per week)
Join Us! We're hiring a proactive Fundraising & Development Officer to drive impact and growth—apply now to shape the future with us
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Page 3 of 12
Swansea, Swansea (Hybrid) 0.84 miles
£32,000 - £38,000 per year
Full-time or part-time (Negotiable)
Permanent
Job description

Why this role matters

At Age Cymru West Glamorgan, we believe everyone deserves to age well and enjoy life. Our Information & Advice (I&A) service is at the heart of this mission. It’s our flagship service, supporting thousands of older people and carers every year — and last year alone we helped clients secure over £1 million in unclaimed welfare benefits.

The service is growing in reach, impact, and complexity. That’s why we’re now recruiting an Information & Advice Service Manager — a brand-new role that will provide the leadership, oversight and expertise the service needs to flourish into the future.

What you’ll do:

This is a varied role that blends strategic leadership, quality oversight and hands-on expertise. You’ll be responsible for:

  • Leading the I&A service, ensuring it meets the Advice Quality Standard (AQS) and delivers consistently excellent outcomes.

  • Supporting and mentoring staff and volunteers, creating a collaborative and high-performing culture.

  • Acting as safeguarding lead for the service.

  • Driving continuous improvement in systems, policies and practice.

  • Building strong relationships with funders, commissioners and partners, demonstrating the impact of our work.

  • Occasionally taking on complex cases yourself, using your expertise to guide both the team and the clients we support.

Who we’re looking for :

We know there isn’t one single background that produces a great I&A Manager. That’s why we’ve built in flexibility around hours and salary, and why we’d love to hear from you even if you don’t tick every box.

Our ideal candidate will have:

  • Experience leading or managing advice services (welfare benefits, housing, health & social care or similar).

  • Strong safeguarding knowledge and confidence acting as a safeguarding lead.

  • A track record of managing contracts, KPIs and reporting requirements.

  • Excellent people skills: you’ll enjoy coaching and developing others, and you’ll know how to get the best from both staff and volunteers.

  • The ability to represent ACWG confidently with funders and partners.

If you’re passionate about making a difference for older people and carers, and you’ve got leadership experience in advice services, we’d love to talk.

Why work with us

We’re a values-driven local charity with a culture of freedom and responsibility. That means we trust our people to make decisions, innovate and deliver, while giving them the support they need to succeed.

Benefits include:

  • 34 days annual leave pro rata (rising with service up to 39 days including bank holidays)

  • Enhanced pension (5% employer contribution, matched up to 8%)

  • Free 24/7 Employee Assistance Programme (counselling, financial and legal advice, wellbeing support)

  • Hybrid working and flexible hours

  • Paid leave for special circumstances

  • Ongoing training and CPD opportunities

Not sure if this is for you?

We know job descriptions can sometimes put people off applying. Please don’t let that be the case here. If you’re interested but not sure whether you meet every requirement, we would strongly encourage you to get in touch and have a chat about the role, your skills, and whether this could be a good match.

Application resources
Posted by
Age Cymru West Glamorgan View profile Organisation type Registered Charity Company size 11 - 20

Our vision is that everyone is Swansea, Neath Port Talbot and Bridgend is able to age well and enjoy life.

Age Cymru West Glamorgan logo Play
ACWG_CoachTrip_June25-03.jpg
Posted on: 02 October 2025
Closing date: 19 October 2025 at 10:00
Tags: Advice / Information, Project Management, Advocacy, Volunteering Management, Customer Service, Housing, Operations, Customer support, Delivery, Dementia, Engagement / Outreach, Helpline, Programme Management, Safeguarding, Social / Support Work

The client requests no contact from agencies or media sales.