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Royal Air Force Museum, London (On-site)
£13685.93-£13685.93 per year
Posted 2 weeks ago
Closing in 2 days
Creative Support, Accrington (On-site)
£12.30 per hour
Posted 2 weeks ago
Closing in 6 days
Creative Support, Doncaster (On-site)
£12.30 - £12.40 per hour
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IntoUniversity, Clacton-on-Sea (On-site)
Starting salary is £28,250 (pro-rata). Pro-rated salary is £10,885 per annum for 16 hours per week Pro-rated salary is £10,205 per annum for 15 hours per week.
Posted 4 days ago
Closing tomorrow
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Fixed at £27,007.50 per annum
Play a key role in maintaining a safe, calm and respectful environment overnight.
Posted 1 week ago
Papyrus Prevention of Young Suicide, Birmingham (On-site)
£31,454 per annum (Scale point 24) progressing by increments to £34,776 per annum (Scale point 28) As a night shift worker, you will receive an additional allowance of £173.00 per month
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Resurgo Trust, Brighton (On-site)
from £25,300
Are you a Christian with excellent communication skills, a hunger to learn and develop and a passion for working with young people?
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Closing in 4 days
Reducing the Risk of Domestic Abuse, Oxford, Oxfordshire (Hybrid)
£29,000 per year FTE
Posted 3 weeks ago Apply Now
Closing in 4 days
The Royal Foundation, London (On-site)
£28,000 - £30,000 per year
Posted 3 weeks ago Apply Now
Closing in 2 days
Creative Support, Bedford, Bedford (On-site)
£12.30 - £12.40 per hour
Posted 2 weeks ago
VoiceAbility, Multiple Locations (Hybrid)
£24,500 - £29,500 per year
Posted 1 week ago
Closing today at 23:30
Prospectus, London (Hybrid)
£17.07 per hour (plus holiday pay)
Posted 1 week ago
Page 21 of 23
London, Greater London, United Kingdom (On-site)
£13685.93-£13685.93 per year
Part-time
Contract
Job description

We are looking to recruit a Retail Assistant to join our team based at our London site. You will join us on a part-time basis working 988 hours per year on an annualised contract for a fixed term period of 1 year. In return, you will receive a salary of £13,685.93 per annum.

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives.

We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.

The Royal Air Force Museum is a Carbon Literate organisation and as such promotes Carbon Literacy.

Purpose of the Retail Assistant role:

We are looking to recruit a retail assistant.

You will be part of a customer focused team working across both the museum’s retail outlet and admissions point. The ideal person for this position should have excellent customer service skills and the ability to promote and up-sell products, experiences, and activities to our visitors, have a friendly attitude and the ability to multi-task. You must be able to demonstrate ability to deliver exceptional visitor service, ensuring that the experience provided by The Royal Air Force Museum exceeds the expectations of all visitors and that they are delighted with our first-class service and connected with our compelling stories.

Based on an annualised contract, your total annual working hours will be equal to 988 hours. A working week will have a minimum of zero hours and a maximum of 35 hours. A working shift will normally be no less than 4 hours and no more than 7 hours. A normal working week will not exceed working 5 days out of 7. Actual weekly hours will depend on operational requirements. Standard hours will be between 9.30am and 5.30pm but are subject to change based on reasonable and timely operational requirements, including working regular weekends.

Key responsibilities of our Retail Assistant include:

  • Providing high standards of customer care through pro-active and re-active engagement with visitors
  • Operating commercial experiences, and associated tills
  • Maximising commercial experiences revenue by actively promoting the experiences and ensuring the they operate at the appropriate times
  • Quickly reporting any commercial experiences issues to the relevant people, including liaising directly with external contractors where appropriate
  • Ensuring all security and health and safety requirements are adhered to at all times, including the completion and recording of daily and weekly checks
  • Operating flexibly across a range of customer care roles
  • Accurately cash-up and reconcile tills/EPOS system as required
  • Utilising all visitor interactions as an opportunity to promote additional income generation.

What we are looking for in our Retail Assistant:

  • Is respectful to colleagues and visitors, asking appropriate questions, listening and appreciating others’ viewpoints and acting in a professional and fair manner.
  • Uses knowledge and experience to deal effectively with problems and make appropriate decisions.
  • Willingness and ability to hold a First Aid qualification.
  • Proactively and positively contributes to the work of the whole team in a way that leads to the successful delivery of individuals and/or team targets, objectives and activities
  • Understands the need for flexibility in role activities and respond accordingly
  • Displays a thorough understanding of their role requirements and demonstrate the skills necessary to carry out the role effectively
  • Demonstrable experience in customer-focused environment

Closing Date: 9th September 2025
Interviews will take place on: 24th September 2025

If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!

Posted by
Royal Air Force Museum View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 19 August 2025
Closing date: 16 September 2025 at 23:59
Job ref: JTLonRA1908
Tags: Retail / Sales