Junior jobs

About Twins Trust

Twins Trust is at the heart of the multiples’ community, supporting families with twins or triplets, influencing the healthcare system and campaigning on behalf of our community.

Multiple birth families face unique challenges and we’re there for them, every step of the way. With over 40 years’ experience, we tailor our services to our families’ needs. 

Twins Trust has over 15,000 members who access our amazing community, information and courses and exclusive discounts.

Fundraising Officer

This is an exciting opportunity to join an ambitious and talented fundraising team

We are looking for an experienced Fundraising Officer to join our small and friendly fundraising team. You will support the High Value Partnerships Manager and Community & Events Fundraising Manager, both of which are already well-established income streams with lots of great potential. It’s a great opportunity to work across varied income streams including Corporate, Trusts & Grants, Community, Fundraising Events and Individual/Regular Giving.

Contract: Permanent
Hours:  37 hours per week (negotiable for the right candidate)
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!) We are great at making jobs work around life.
Salary: £24,000 - £27,000
Reports to: High Value Partnerships Manager 
Work location: Hybrid/remote. Office space in London Bridge, although entirely remote option is fine. Travel to partner meetings/events will also be required.
Closing date: Midnight 5th November 2025
Interview dates: Interviews will be virtual and take place in October/November on a rolling basis

Purpose of the role

• Reporting to the High Value Partnerships Manager you will provide support across our two priority Fundraising streams – Community Fundraising (Community, Events and Individual/Regular Giving) and High Value Partnerships (Trusts, Grants, Corporate and Sponsorship).
• Conducting prospect research (Corporate and Trusts/Grants) creating a pipeline of targeted opportunities, and submitting applications for lower level funding
• Providing excellent relationship management to those in our community who fundraise for us, whether that’s as a Regular Giver or Marathon runner
• Providing support to the Manager planning Fundraising Events, recruiting participants, attending and cheering on our fundraisers and thanking our supporters
• Accountable for delivering our annual raffle and ongoing Lottery programme
• Support the wider Development team with admin relating to Fundraising

Ideal candidate

The ideal candidate will have experience either in supporting the delivery of High Value partnerships or Community Fundraising. They will be able to demonstrate how they have researched partnerships and/or submitted funding applications, providing excellent stewardship and creating meaningful partnerships that lead to long term support for the charity.

Person specification

Essential

• Experience of donor stewardship
• Excellent relationship building skills
• Ability to research and find vision aligned funders
• Ability to project manage the delivery of partnerships and/or events
• Excellent writing, communication skills and attention to detail
• Able to collaborate with a team of various disciplines or work independently as required
• Ability to multi-task and manage several different priorities at once
• Enthusiasm for the issues we work on

Desirable

• Working understanding of admin processes relating to fundraising
• An understanding of GDPR in relation to fundraising
• Experience working in a CRM (Microsoft Dynamics experience a plus)

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and purpose-driven individual to join our team as Digital Marketing Producer.

Are you passionate about storytelling and digital engagement? We’re looking to recruit a Digital Marketing Producer who thrives on sharing the transformational impact of TLG’s work with diverse audiences. As a digitally savvy communicator, you’ll bring an abundance of fresh ideas and creative energy to how we engage people across our key channels - social media, website, and email. You’ll understand how to craft compelling content and copy that resonates, informs, and inspires.

As part of our Marketing, Communication & Advocacy team, you will campaign and communicate the work of TLG through a variety of channels, championing brand awareness, creativity and consistency throughout the charity. At the crux of this role is a desire and drive to creatively build awareness and inform varying audiences of the work and impact of TLG and enable them to understand more fully the barriers that struggling children face.

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Hours: Full time (37.5 hours per week)

Closing Date: Sunday 2nd November

Initial Interviews: Monday 10th November – Online

Final Interviews: Wednesday 26th November – at our National Support Office in West Yorkshire

Do you want to use your operational experience to support a mission-driven team? Are you personable, highly organised and entrepreneurial? Then you could be UK100’s new Operations Officer!

You will take the lead on our Business Supporters Network: researching businesses that can support local authorities on their decarbonisation journey, reaching out to them and establishing mutually beneficial partnerships.

You will also be the go-to person internally for keeping our organisation running smoothly. From organising team meetings to developing our CRM’s functionality and ensuring our HR policies and processes are up to date and properly implemented. You will make sure people have everything they need to do their best work.

It’s an exciting time to be joining our team as we will start preparing for the 10th birthday of UK100 in 2026!

Administration of our Business Support Network

• Research businesses that can help local authorities on their decarbonisation journey
• Run due diligence checks on potential business partners to ensure they comply with our Ethical Fundraising Policy
• Set up and minute meetings, coordinate proposals
• Prepare and issue contracts and invoices
• Maintain accurate, compliant data in our CRM

Finance and HR

• Oversee income and expenditure budgets and performance
• Produce and circulate monthly management accounts
• Manage relationships with our suppliers, ensuring we get value for money and pay promptly
• Oversee recruitment, onboarding, off-boarding and HR record-keeping

Operations and Governance

• Office management and coordination with our workspace provider.
• Organise team meetings and team socials
• Maintain UK100’s Customer Relationship Management system and support UK100 staff in using the CRM.
• Support UK100’s management of IT systems, ensuring staff are trained and follow best practice guidance
• Develop and improve UK100's policy and procedures, as well maintaining key organisational documents.

Looking to develop your fundraising career and learn all aspects of the fundraising mix?  We are promoting our current Fundraising Officer, so need a new one!

The ME Association is dedicated to supporting people affected by ME/ CFS (Myalgic encephalomyelitis/chronic fatigue syndrome). We fund biomedical research, campaign for change and provide a wide range of support services to help those with ME/CFS.

As Fundraising Officer, you’ll play a vital role in securing funding to help people with ME/ CFS.  You can make a positive difference to thousands of people’s lives.

We are looking for someone who

• has experience of fundraising ideally in community or challenge event fundraising
• has excellent written and verbal skills – with experience of building strong relationships
• Is an open and friendly person who takes pride in being a positive change in the world
• has excellent project management and time management skills
• has experience of delivering against targets
• has a sound understanding of the principles of fundraising including ethical fundraising and GDPR compliance
• has used Raisers Edge or equivalent fundraising database
• has a high level of competence using Microsoft Office software and is able to quickly adapt to new technologies

You will be responsible for:

• Providing a high standard of stewardship for supporters, nurturing existing supporters, thanking donors, and supporting charity events, such as our supporter reception.
• Developing our charity fundraising appeals
• Developing and promoting the challenge events portfolio.
• Keeping the fundraising pages updated, helping to design and produce fundraising materials (flyers and fundraising packs). 
• You will be working closely with the Fundraising and Development Manager and will be required to support the wider Communications team where needed with additional fundraising activities.

This position is home-based with occasional travel for fundraising events.

Initially a 12 month contract, but with the possibility of becoming a permanent position for the right candidate.

A driving license isn’t essential.  Occasional evening and weekend work may be required for events.

The successful candidate will be IT literate, an excellent communicator, highly organised with a strong attention to detail.

A background in fundraising is required, although this could be from intern or voluntary work.  An understanding of ME/CFS is desirable.

A bit more about the role....

Stewardship

• Monitoring the fundraising inbox, acting as a first point of contact for a wide range of supporters and enquirers.
• Developing individual giving income through enhanced communications, great stewardship and supporting on fundraising appeals.
• Nurturing our regular givers and looking for ways to grow our regular-giving donor base.
• Completing thanking processes efficiently for donations.
• Developing and managing tools and resources to support fundraising events such as sending out t-shirts, posters, flyers, donation boxes and fundraising packs when requested.
• Liaising with the communications team to create promotional materials to advertise events through the website and social media channels to increase engagement.

Administration

• Keeping accurate records of all prospect and supporter interactions on our CRM system, Raisers Edge NXT.
• Optimising fundraising and donation opportunities at key charity events, researching and recording information.
• Supporting the Fundraising and Development Manager as and when needed.
• Working with colleagues across, communications and services teams to ensure a smooth flow of information to support fundraising promotion and engagement.

What happens next

If you are interested in applying, send your CV and a covering letter via Charity Job

Covering letters should be a maximum of one A4 side and give examples of:

• experience of fundraising
• building strong relationships
• project management skills
• delivering against targets
• using CRM databases

Interviews with successful applicants will be held online.

This post and final appointment are subject to satisfactory references and an enhanced DBS check.

Good luck!

Jim Morrison

Fundraising and Development Manager

The ME Association

The Susanna Wesley Foundation is looking for a theologically literate researcher who has experience in conducting research and evaluations in faith-related contexts to join our team at an exciting time of growth.

Projects will focus largely on qualitative participatory research, with a view to understanding, and impacting on, practice; we therefore welcome applications from those who combine research capability with practitioner experience, and/or those who have successfully conducted theological action research. Expertise in practical theology would be particularly welcome as would a passion for enabling flourishing, inclusion and positive change.

We prize collaborative working and relational approaches so the role would suit someone who enjoys building relationships and participating in conversations to generate learning and understanding. The role includes some administrative elements alongside the opportunities to exercise research skills.

This can be a full time or part time role. See the job description for further details and instructions for applying.

Applications close at 11.59pm, October 27th 2025.

We are recruiting for a Duty IDVA to join our team in Hertfordshire; the scope on this job involves….

Job Title: Duty IDVA

Location: Hertfordshire
Salary: £26,933.31 per annum
Contract type: Part-time, Permanent

Hours: 35

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Duty Independent Domestic Violence Advocate to supporting women and children who are impacted by domestic violence. You will work closely with victims of domestic abuse from the point of crisis, to provide high quality independent advocacy and support to survivors of domestic abuse at the highest risk and their children.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9.00am on 21 October 2025

Interview date: 30 October 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Based at the magnificent Hampton Court Palace, the Royal School of Needlework is a registered charity and the international centre of excellence for the art of hand embroidery.  Our renowned Embroidery Studio creates stunning bespoke embroidery for fashion, art and royalty, as well as expertly restoring and conserving valuable and historical embroidered pieces. We also offer an online and onsite shop that stocks a full range of embroidery kits and merchandise. 

We are recruiting for an experienced Finance Assistant, qualified to a minimum AAT Level 2 with experience in the charity sector, who will have responsibility for the RSN’s accounting records. The Finance Assistant will perform day to day processing tasks for the sales and purchase ledgers, balance sheet reconciliations. Experience of Sage accounting package essential. 

Primary purpose

To perform day-to-day processing tasks for the sales and purchase ledgers, and certain balance sheet reconciliations

Job responsibilities

• Receive, log and record all purchase invoices and post onto Sage.
• Maintain customer and supplier records in the sales and purchase. ledgers, including verifying details of new suppliers and changes of supplier bank details for existing suppliers.
• Set up fortnightly payment runs and generate and send remittances to suppliers.
• Create occasional sales invoices for various departments.
• Post all entries into banks and reconcile banks.
• Prepare monthly PayPal audit trail for website transactions. Code these and import to Sage.
• Create monthly PayPal import spreadsheet from data provided by the IT department. Adjust and correct as necessary and import to Sage.
• Create monthly Square import spreadsheet from data provided by the IT department. Adjust and correct as necessary and import to Sage.
• Code and post all Bookeo transactions into Sage.
• Check and post all credit card transactions onto Sage and ensure all relevant approvals done.
• Maintain the prepayments and accruals schedules and prepare nominal journals for prepayments and accruals as part of the monthly management accounts process.
• Prepare certain balance sheet reconciliations monthly for review by the Finance Manager
• Review and analysis of Sage VAT posting reports for incorporation into the quarterly VAT return
• Use of the GoCardless system to collect direct debit payments
• Provide holiday and absence cover for the Finance Officer for RSN Enterprises Ltd
• Participation in project work as required
• Any other activities as required such as assistance with year end audit.

Qualifications and experience required

• Minimum AAT level 2 qualification
• Experience of working in the charity sector and the relevant accounting and tax regulations applying to charities, including VAT.
• Intermediate knowledge of Microsoft Excel
• Systems experience – ideally Sage 50 but also experience of other systems interfacing with the main accounting system.

Personal Skills

• High level of numeracy and literacy
• Good analytical skills
• Ability to work on own initiative
• Good communication skills
• High level of attention to detail
• Efficient and fast paced worker 

This is a full-time role for 35 hours per week, to be worked Monday to Friday based at Hampton Court Palace, with at least three days per week in the office.  This is non-negotiable.Salary is £30,000-£32,000 depending on experience. 

All applicants must have the right to work in the UK

Coeliac UK is seeking a motivated and enthusiastic Fundraising Assistant to join our dedicated fundraising team.

Job Title: Fundraising Assistant
Contract Type: Permanent, Full-Time 35 hours p/w
Location: Office based, High Wycombe
Salary: General Admin (GA6) £24,293 - £25,571 depending on experience
Benefits: 36 days holiday (including bank holidays and our three-day Christmas closure), enhanced parental leave, private counselling service, professional development opportunities
Closing Date: 20th October 2025

In this vital role, you will help support our fundraisers and donors, ensuring they have an excellent experience while contributing to our mission to ensure no life is limited by coeliac disease. Whether it’s sending fundraising packs, managing supporter data, or providing warm and professional responses to enquiries, you’ll play a key part in helping Coeliac UK achieve its income goals and grow its fundraising community. This is an exciting opportunity for someone looking to begin or develop a career in the charity sector.

Key Responsibilities:

• Provide administrative support to the fundraising team, including sending fundraising packs and processing donations.
• Respond to supporter queries via phone, email, and web with professionalism and empathy.
• Maintain accurate supporter data in the CRM system and ensure correct coding of donations from platforms such as JustGiving and Enthuse.
• Prepare thank-you letters, certificates, and merchandise to support fundraisers and events.
• Assist with the organisation of fundraising events, including logistics and supporter engagement.
• Manage incoming post, Gift Aid declarations, and maintain stock levels for shop and event materials.

About You:

We are looking for a friendly, detail-oriented team player with strong communication and organisational skills. The ideal candidate will have:

• Experience in customer or supporter care roles.
• Excellent written and verbal communication skills and attention to detail.
• Strong IT skills, including Microsoft Outlook, Excel, and Word.
• The ability to manage multiple tasks, prioritise effectively, and work both independently and as part of a team.
• A positive, proactive attitude and willingness to learn.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years we've been helping people with coeliac disease and other gluten-related conditions live happier, healthier lives. We campaign for better food access, fund medical research, and provide trusted support to our community.

Closing date: 20th October 2025 (early applications may be reviewed as received)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Fundraising Administrator, Supporter Care Assistant, Fundraising Officer, Charity Administrator, or Development Assistant.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

Editorial Content Manager

Shape Stories That Inspire Change - Are you a master of words with a heart for justice and faith? Do you believe in the power of storytelling to move people, shift perspectives, and spark action?

At World Vision UK, we’re looking for an Editorial Content Manager to lead the way in crafting compelling, clear, and brand-aligned content that connects deeply with our supporters, advocates, and communities. This is a rare opportunity to shape the voice of a global organisation committed to transforming lives.

Position: Editorial Content Manager

Location: Milton Keynes / Hybrid 2 days a week in the office

Hours: Full-time 36.5 hours per week

Contract: Permanent

Salary: Circa £38,000

Closing Date: 24th October 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified

Interview Date: w/k commencing 27 October

What You’ll Be Doing

· Act as brand guardian for tone of voice, messaging hierarchy, and written expression.

· Write and edit copy for a wide range of formats — including social media posts, digital campaigns, supporter journeys, fundraising appeals, and organisational communications.

· Coach and upskill colleagues in editorial excellence and impactful storytelling.

· Collaborate with content creators, designers, fundraisers, and leadership to embed editorial strategy into campaigns.

· Support crisis communications and rapid response needs with clarity and calm.

· Ensuring all content reflects our Christian ethos with sensitivity and accessibility.

· Stay ahead of trends in language, accessibility, and faith expression to keep our communications fresh and relevant.

What You’ll Bring

· A degree or equivalent experience in English, Journalism, Communications, or a related field.

· Significant experience in editorial roles within publishing, journalism, communications, or similar.

· Exceptional writing skills and editorial judgement and the ability to transform complex ideas into clear, compelling copy.

· Confidence in coaching others and building editorial capacity across teams.

· High attention to detail and a strong grasp of inclusive writing, proof-reading, plain English, and accessibility principles.

· A collaborative mindset and ability to thrive in fast-paced environments.

· Digital fluency across web, social, email, and print formats.

Why This Role Matters

Every word you shape will help build trust, deepen engagement, and inspire action. You’ll be at the heart of our mission - ensuring our voice reflects our values, our faith, and our commitment to justice.

Ready to Lead with Words That Matter?

If you’re passionate about editorial excellence and want to use your skills to serve a greater purpose, we’d love to hear from you.

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Inspired by our Christian faith, we serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.

In addition to the salary offered, we offer good benefits including:

· A flexible and supportive working culture

· Pension scheme (with employer contributions)

· Generous holiday allowance

· Free parking (Milton Keynes office)

· Opportunities for faith-based gatherings, prayer, and devotionals

· A welcoming, purpose-driven team who are passionate about making a difference

Apply now and help us tell stories that change lives.

About the Organisation

World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.

An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.

Please note we can only consider applicants who presently have the right to work in the UK.

You may also have experience in areas such Content, Digital Content, Editorial Content, Marketing Content, Digital Marketing, Editor, Journalist, Content Creator, Social Media, Brand, PR.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Crisis House Support Worker
Reference: 306
Responsible to: Crisis House Coordinator
Based: Crisis House – Hemel Hempstead
Salary: £24,366 per annum, pro rata for part time (First salary review after successful probation completion)
Hours: Full time 37.5 hours (Part-time considered)
Working days: Shifts available covering 7-day rota, Early: 7am-3pm, Late: 2pm-10pm Nights: 9pm-8am
Contract: Permanent

About the Service

Our Nightlight Crisis House offers a safe, homely, and welcoming space for anyone feeling distressed and experiencing a crisis.

The Crisis Centre and rest of Nightlight Services (Café’s, Helpline, Daylight provision) is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis cafes and 24/7 Crisis Centre. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

As a member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental health Crisis House are:

• To endeavour to improve the mental and emotional wellbeing of people experiencing a mental health crisis across Hertfordshire.
• To provide 24/7 support for individuals experiencing mental health crisis in a safe and non-judgemental environment.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing clear and effective pathways to other services provided by HMN and other third party and/or statutory providers.
• To remain a source of independent support for all Service Users.
• To provide an alternative pathway to people in distress and crisis, employing a person-centred approach in order to enable better outcomes for those in need as to reduce the demand on statutory Crisis and Emergency services.

About the Role

As a Crisis House Support Worker you will be a key member of staff supporting the delivery of the Nightlight mental health Crisis Service. You will take part in a rota which covers a 24/7 hour service, 365 days a year. Drawing upon your own lived and/or professional experience (where applicable,) in order to provide a mix of face-to-face, therapeutic and holistic support for those accessing overnight provision. You will work closely with other staff as part of a team in supporting the development of quality Crisis Support and instilling Hertfordshire Mind Network’s values throughout the provision.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 31st October 2025.
Interviews to be held week of 10th November 2025

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings.

No agencies please.

We are recruiting for a Corporate Partnerships Senior Executive to join our team in London; the scope on this job involves….

Job Title: Corporate Partnerships Senior Executive

Location: Hybrid working with the requirement to periodically attend our Head Office (Vauxhall)
Salary: £34,093.64 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an exciting opportunity to join Refuge as Corporate Partnerships Senior Executive, developing impactful and values-driven partnerships with major UK and global businesses. You will be energised by new business, showing determination and enthusiasm in developing bespoke relationships with companies that are new to Refuge, and will play a critical role in a talented team, delivering an income target of around £1.6 million in 2025/26. With opportunities spanning cause-related marketing, staff fundraising, gifts in kind and strategic brand alignment, this is a fantastic chance to grow both income and awareness for our life-saving work.

You’ll be part of a passionate team, all working together towards Refuge’s vision: a world where violence against women and girls is not tolerated.

Closing date: 9.00am on 27 October 2025

Interview date: 11 November 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

About the Role

We are seeking a dedicated and compassionate person to join our team at Maidstone Day Centre. You will play a crucial role in providing a welcoming and supportive environment for individuals experiencing homelessness.  This is a fantastic opportunity to make a real difference in their lives by supporting them on their journey towards a more stable and independent future.  We are particularly interested in hearing from people with lived experience.

Your key responsibilities will be:

• Welcoming new Guests and completinig Initial Assessments using a person-centred collaborative approach
• Agreeing and implementing a Housing and Support Action Plan
• Assisting with applications for benefits, grants and other entitlements
• Making referrals and liaising with other support agencies
• Updating progress on Guests' Housing and Support Plans, and changing circumstances
• Providing practical and emotional support to guests with complex needs, such as trauma, mental health issues, or substance use
• Help to maintain a safe and welcoming environment within the Day Centre
• Working in accordance with the policies and procedures of the Charity
• An understanding of risk assessment and the need for boundaries, strict confidentiality at all times

Essential:

• Non-judgemental and positive attitude towards our guests and partners
• Able to multi-task and work under pressure, within a dynamic setting
• A sense of humour and ability to build rapport and trusting relationships
• Having a flexible and adaptable approach to ensure both the team and guests can meet their goals safely

Preferred but not essential:

• Experience of working with vulnerable people in a paid or voluntary position
• Basic computer competence, particularly Microsoft
• Recording and updating of guests' information, files and statistics

You will be provided with:

A full induction on all aspects of the service, with regular supervision and ongoing training

What we offer:

• The chance to be part of a dedicated and passionate team that makes a real difference
• Opportunities for professional development and training
• Comprehensive wellbeing and support for the Staff team

How to apply

Please submit a CV and a cover letter outlining your suitability for the role by 12th November 2025 (Please note that we will actively be recruiting during this period, if we find the right candidate).

The successful applicant will be subject to an Enhanced DBS and reference checks. 

For further information and an informal chat, please call the Day Centre and ask to speak with our Manager, Mark Kane.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Crisis Café Support Worker
Reference: 307
Responsible to: Crisis Cafe Coordinator
Salary: From £24,336 Per Annum (pro rata for part time hours)
Hours: Full-time 37.5hrs (Part-time hours considered starting from 15hrs)
Work pattern: Working on a 7-day rota, working 17:30pm - 01:30am.
Working Base(s): Ware
(expectation to travel across Hertfordshire where necessary: Stevenage, Watford and Hatfield - mileage paid when not working at home base)

About the Service

Our Nightlight Service is proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways.

We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our helpline, crisis centres, crisis cafes and a weekend Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a member of our team you will work closely with service users in crisis by using a person-centred approach as to ensure that each individual is supported with dignity and respect.

The objectives of Hertfordshire Mind Network’s (HMN) Nightlight Mental Health Crisis Services are:

• To improve the mental wellbeing of people experiencing mental health crisis in Hertfordshire.
• To increase early access to help for people experiencing mental health crisis in Hertfordshire, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

At the Crisis Cafes we promote and enable people to access support in a way that suits them, whether that’s through talking to someone or simply by providing a safe space to have time alone or engage with trained staff.

About the Role

Mental Healthcare Support Workers are key members of staff delivering the Nightlight Mental Health Crisis Service, taking part in a rota covering 7 days per week, ensuring the delivery of quality crisis support services and instilling Hertfordshire Mind Network’s values throughout the crisis cafe and helpline provision. Working closely with other staff (bank staff, volunteers), coordinators, team leaders and Crisis manager to ensure services are of the highest quality and support the continued growth and development of the service.

By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

Whilst experience is advantageous, the most important thing to us and the people we support is having the right values, skills and commitment to delivering high quality, person centred mental health crisis support.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Closing date for applications is 26th October 2025 
Interviews to be held week of 3rd November 2025 
Please note: We reserve the right to close this advertisement early if sufficient applications are received so would encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.

Job Purpose:

Women in Prison’s Project Workers deliver high-quality, trauma-informed, independent advocacy for women in communities and in prisons, which focuses on early intervention, and holistic provision as part of a ‘whole system’ multi-agency response that looks to address the root causes of women’s offending. The primary purpose of this role is to provide in-depth, ongoing support to a caseload of women in the community of Greater Manchester.

Key Responsibility Areas:

1. Provide high-quality, trauma-responsive support to women in contact with, or at risk of contact with the criminal justice system.
2. Monitor case management systems to ensure accurate and timely data recording, aligning with contract KPIs and WIP policies.
3. Develop and maintain effective partnerships with statutory and voluntary sector services to ensure coordinated, multi-agency support for women.
4. Contribute to organisational development and personal growth through innovation, self-care, and professional learning.

​For the full job description, please download the recruitment pack.