Junior project manager jobs
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Operations Coordinator
Location: Hybrid (London office and home)
Contract: Permanent
Working pattern: Four–day working week (32hours)
Reporting to: Head of Operations & Strategy
Salary: £30,000
About Spinal Research
Every two hours, someone in the UK becomes paralysed. Globally, more than 15 million people live with paralysis. At Spinal Research, our vision is a world where paralysis can be cured. We fund groundbreaking research to deliver life-changing treatments for people with spinal cord injuries. By backing the brightest minds and fostering innovation, we are driving progress towards what could be the medical breakthrough of the 21st century: curing paralysis. We will not stop until that future is achieved.
The Role
We’re looking for a proactive and highly organised Operations Coordinator to support the smooth running of the organisation.
This is a varied role at the heart of a small charity, spanning governance, HR, finance and operations. You’ll work closely with the Head of Operations & Strategy and support colleagues across the organisation to ensure systems, processes and compliance run effectively.
Key Responsibilities
-
Support board and governance processes, including meetings and record-keeping
-
Provide HR and finance administration, including recruitment coordination and invoice/expense processing
-
Help manage day-to-day operations, including office coordination, IT and suppliers
-
Act as Health & Safety Coordinator
-
Support data processes alongside the Data Manager
-
Contribute to cross-team projects and general organisational support
About You
-
Experience in an administrative or operations role (charity or small organisation desirable)
-
Highly organised, detail-oriented and able to manage multiple priorities
-
Proactive, reliable and collaborative
-
Strong communication skills and discretion with confidential information
-
Comfortable working across a broad and varied remit
Experience in HR, finance, governance or CRM systems is helpful but not essential.
Working for Spinal Research
We are a collaborative, mission-driven team committed to advancing research and improving outcomes for people living with spinal cord injury. We offer a supportive and inclusive culture, opportunities for connection and development, and a four-day working week to support wellbeing and flexibility.
Ready to help us deliver life-changing impact?
Apply now to join Spinal Research and play a key role in our mission to cure paralysis.
Please send your CV and a cover letter outlining why you would like to work for Spinal Research, and why you would be a good fit for the role.
The client requests no contact from agencies or media sales.
About CoppaFeel!
CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.
We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.
Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen
The Role
We are seeking an enthusiastic Finance Assistant to join our team at CoppaFeel!. Contributing to the running of our financial systems and processes, the successful applicant will also be providing financial information to support the fundraising team.
We are looking for an enthusiastic person who wants to develop their career in charity finance, who will support our Director of Finance and Head of Finance and Contracts looking after CF! finances. You will be confident with data entry and working across our fundraising and finance systems to ensure income is coded correctly. This role requires reconciling income from many different fundraising platforms and working with our external financial provider.
You will sit within the CoppaFeel! Finance Team and report to Head of Finance.
Duties and Responsibilities
Income & Reconciliation
-
Accurately code and reconcile income from various fundraising platforms (e.g., JustGiving, CAF) in Beacon to Xero
-
Tracking income (following current processes) and notify fundraising of certain income
-
Raise draft invoices as per request, ensuring correct documentation is uploaded
Accounts Payable & Administration
-
Process and check with accuracy for staff expense claims, Direct Debits and supplier invoices through APM.
-
Support monthly staff Soldo card submissions, ensuring timely submission of correct receipts
-
Conducting checks on large invoices with supplier
Finance Systems & Reporting
-
Assist with generating basic financial reports (e.g. aged payables/receivables)
-
Support the production of basic reports to budget holders if needed
-
Support with administration of updating management accounts
Support & Compliance
-
Assist with audit preparation by gathering information and following up on outstanding documentation
-
Support the maintenance and adherence of finance policies and procedures
-
Provide induction-level finance support and guidance to new staff (e.g. using APM, where finance policies are, expense submission)
General
-
Handle finance-related post and filing
-
Maintain the Finance inbox; where applicable respond to internal finance queries otherwise pass on to others in Finance team as necessary
-
Support with collation of documentation for Gift Aid claims and maintain accurate donor records for Gift Aid
-
Contribute to ad hoc finance projects and tasks as required
Skills, Experience, and Qualifications
Essential
-
Excellent organisational skills & self-motivated
-
Strong organisational and data entry skills with excellent attention to detail
-
Ability to work independently and as part of a team
-
Good communication skills both written and verbal
-
Computer literacy, with strong Excel skills
-
Comfortable working with numbers and following financial processes
-
1 year previous experience in a similar role
Desirable
-
Charity or third sector experience
Application information
Applications will close on Monday 25th May with the aim to commence a shortlisting test as applications come in and interviews week commencing Monday 15th June
CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.
Main benefits, Terms & Conditions
Annual leave entitlement: 22 days, plus office closure at Christmas, a day off on our Founders birthday, and a day off for your birthday.
-
Employee Assistance Programme
-
Health Cash Plan; cash back on everyday health expenses, as well as a GP advice line and access to PerkBox.
-
Access to Self Space training and 1:1 therapy
-
Core working hours of 10am to 4pm
-
Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies
All annual leave and benefits are pro-rata'd for part time employees.
Equality, Diversity, and Inclusion
At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.
We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.
While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.
We want our recruitment process to be inclusive, accessible and fair for everyone. As a Disability Confident Employer, we actively encourage applications from disabled people and are committed to providing reasonable adjustments throughout the recruitment process. Disabled applicants who meet the minimum essential criteria for the role will normally be offered an interview. In some high-volume recruitment processes, we may limit interviews to candidates whose applications most closely meet the role requirements.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you want to provide critical systems and logistical support for our growing and ambitious education charity? The Finance and Operations Coordinator is responsible for managing our day-to-day financial systems, overseeing the running of our database and website, and providing administrative support for the general running of the organisation, including project managing our community and fundraising events. You will provide support to the Executive Director and other members of the team to ensure the smooth running of Teach for Tomorrow.
We are a small and passionate team that work on a hybrid model: your place of work should be within easy commuting distance from either London, Manchester, Coventry or Grantham.
Your Key Duties and Accountabilities
Finance Administration
-
Place, track and process orders, invoices, expenses and financial transactions
-
Maintain Quickbooks with all transactions, provide reports as required and maintain the interface between CiviCRM and Quickbooks
-
Set up payments for authorisation in the bank account as required
-
Generate contracts as required
-
Maintain relationships with suppliers, venues and partners
-
Manage the interface with the company pension provider and pensions regulator, making payments as required and ensuring all statutory obligations are met
Database, Website and Knowledge Management
-
Maintain the organisation database and provide reports and information as required by team members
-
Ensure that the website is up-to-date and upload new resources, information and news stories as required
-
Monitor analytics relating to website and support the management of Search Engine Optimisation
-
Ensure that the knowledge management system and processes are maintained, including website and database change logs
-
Maintain the relationship with the website and database provider/sand ensure that the monthly retainer is monitored and reviewed
-
Liaise with the Data Protection Officer to ensure that all statutory requirements are met in relation to data protection and UK GDPR
Operational Coordination and Administration
-
Manage external vendor relationships, in particular - but not exclusively - website and database providers, HR and Health and Safety providers, Safeguarding support, IT support services, Accountant and Auditors, and memberships of organisations such as the National Council for Voluntary Organisations (NCVO)
-
Maintain filing systems online and in hard copy (where required)
-
Maintain policies and procedure documents, ensuring updates are made as required and updates are provided for reporting to board
-
Be first point of contact for general enquiries and monitor all general communication channels
-
Provide general administration support as required
Events
-
Work with the Chief Executive and other staff to ensure successful planning and execution of fundraising, cultivation, and stewardship events and all related activities. Responsibilities include: managing invitation process, tracking registrations and gifts, running and circulating reports
-
Provide logistical support of the events on the day
Perform other related duties as required by position.
There will be an occasional requirement to work outside normal hours to support evening events – with a late start and late finish – but if this is expected, advance notice will be given.
Your Core Competencies - Essential
-
Competency with technology, including Microsoft, Google and other software/tools (E)
-
Specific experience of either working with a database (CiviCRM or similar) OR a finance management system (Quickbooks or similar) (E)
-
Strong relationship-building skills and an ability to maintain relationships over time (E)
-
Effective communication skills - in writing and orally (E)
-
Ability to manage time and multiple tasks (E)
-
Well-organised and detail-oriented (E)
-
Ability to resolve most issues and tasks independently, escalating complex situations (E)
-
Maintain a high level of confidentiality due to the nature of work (E)
-
Commitment to the purpose of Teach for Tomorrow (E)
Your Knowledge, Education and Experience - Desireable
-
Project management skills and experience (D)
-
Specific experience of either working with both CiviCRM and Quickbooks (D)
Your Specialised Certifications
-
None
Your Primary Contacts
-
Interacts broadly with all staff and significant interactions outside the charity including customers, vendors, consultants, and others
Your People Management
-
No direct people management responsibilities
Your Key Performance Indicators (KPIs)
-
Database and Website are maintained and managed well
-
Finance processes are followed and maintained
-
Vendor relationships are well managed
-
Policies and procedures, administration systems and knowledge management systems are up-to-date and well managed
-
Event logistics are managed well
-
Works in line with the organisational values
Why work at Teach for Tomorrow?
Our purpose is to create a better world - one classroom at a time. We believe in the power and potential of educators to inspire and transform the lives of young people by unlocking new levels of understanding, awareness and community mindedness so they are equipped to create a better future for everyone.
Having recently rebranded from Facing History and Ourselves UK, we are focused on driving growth and giving as many schools and teachers as possible the tools and content to empower their students to become engaged citizens whilst also excelling in their academic performance. We will be developing new ways to extend our reach and scale our work. The coordinator role will be key to the smooth running and success of our organisation, supporting the operational, financial and community-building efforts that underpin our work.
Employees receive 24 days of paid annual leave and all bank holidays. We provide up to a 5% match on pension contributions and there is an Employee Support Scheme in place.
Teach for Tomorrow is an Equal Opportunity Employer and proudly values diversity. Based on the current profile of our workforce and our commitment to being a diverse and inclusive workplace, which we believe makes an organisation more effective, we particularly welcome applications from people from Black, Asian and Minority Ethnic backgrounds, people living with a disability and people from the LGBTQ+ community. All applications will be assessed based on the candidate’s skills and abilities in relation to the person specification.
Teach for Tomorrow is committed to processing your personal data fairly, lawfully and transparently in line with GDPR 2016.
Teach for Tomorrow is a registered charity, number 1103592.
Please note, applicants must have the right to work in the UK. Unfortunately, we are unable to sponsor visas at this time.
Application Instructions
Please send a full CV (no more than 2 sides of A4) and a covering letter / supporting statement (no more than 2 sides of A4) which outlines with clear examples how you meet the core competencies, skills and experience required. Please also complete the Equal Opportunities Form, which you will encounter as you click 'Apply Now'.
The closing date for applications is Monday 1 June at 10am. We reserve the right to close applications for this role early, so we encourage candidates to submit their applications as soon as possible.
Interviews are currently scheduled for Wednesday 10 June. If you are unavailable on this date, please let us know. This will not affect your selection. If shortlisted, we will offer an alternative date.
If you would like to have an informal conversation before applying, please get in touch via the Contact Page on our website or with the email in the attached pack and someone will contact you to set up a call.
Please send a full CV (no more than 2 sides of A4) and a covering letter / supporting statement (no more than 2 sides of A4) which outlines with clear examples how you meet the core competencies, skills and experience required. Please also complete the Equal Opportunities Form, which you will encounter as you click 'Apply Now'.
Closing date for applications is Monday 1 June at 10am. We reserve the right to close applications for this role early, so encourage candidates to submit their applications as soon as possible.
Interviews are currently scheduled for Wednesday 10 June. If you are unavailable on this date, please let us know. This will not affect your selection. If shortlisted, we will offer an alternative date.
Our purpose is to create a better world - one classroom at a time.



The client requests no contact from agencies or media sales.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
?
ABOUT THIS OPPORTUNITY
We are looking for a Maths Hub Administrator to support the smooth and effective delivery of our Maths Hub programmes.
You will provide high quality administrative, organisational and communication support to Work Group Leads and the wider Maths Hub team, enabling projects, events and reporting requirements to be delivered efficiently and on time.
This is a term-time plus, part-time role, and the actual salary will be £15,324.66 (40 weeks per year, 22.5 hours per week). It is initially offered as a 12-month, fixed-term contract, starting in September or June if available, with the possibility of extending in the future.
?
MAIN AREAS OF RESPONSIBILITY
Your responsibilities will cover:
Work Group Lead (WGL) Support
- Provide proactive diary management for Work Group Leads, including scheduling Work Group sessions, meetings and key deadlines.
- Coordinate and confirm Work Group dates and ensure all relevant information is communicated clearly.
- Support the induction of new Work Group Leads, ensuring they understand Maths Hub and NCETM processes and requirements.
- Act as a consistent point of contact for Work Group Leads, ensuring they have the information, resources and documentation needed to run their groups effectively.
- Create, file and archive documents in line with agreed processes.
Venues, Events and Bookings
- Book venues, rooms, resources and catering for Work Groups, projects and events.
- Communicate agendas, timings, reminders, travel and venue details clearly and professionally.
- Occasionally attend local Maths Hub events to provide administrative support. This may involve planned travel to venues such as Lambeth, Croydon or Bromley.
Advertising, Communications and Recruitment
- Administer and update the Maths Hub website.
- Promote opportunities to schools using digital communication channels including newsletters and social media.
- Create marketing materials such as flyers, newsletters and mailshots.
- Use the website and mailing lists to support recruitment for Work Groups, projects and events.
- Manage mailing lists and ensure appropriate, timely content is shared.
Administration, Data and Deadlines
- Manage registration, attendance and evaluation processes, ensuring accurate data collection.
- Professionally follow up attendance, evaluations and required forms using clear, persuasive email communication.
- Support the team in meeting key deadlines, including RDS and other reporting requirements.
- Maintain Maths Hub calendars and administrative records.
- Capture session highlights to support promotional activity.
For a full list of responsibilities please download the candidate pack.
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- Excellent written and verbal communication skills, with confidence in drafting clear and professional emails
- Strong organisational skills with the ability to prioritise a busy and varied workload
- Experience of supporting a team to meet deadlines
- IT literacy, including confident use of Microsoft Word, Excel and other Office applications
- A professional manner and high level of presentation
- Ability to work independently, show initiative and adapt to changing priorities
For a full job description and person specification, please download the Job Pack.
?
APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
?
WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Quality and Service Coordinator
Reporting To: Service Manager
Salary Range: Up to £31,000
Contract Type: Permanent
Location: London or Sheffield (Hybrid working afforded)
Working days/hours per week: 35 hours per week, Monday to Friday, 9am to 5pm.
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
The Quality and Service Coordinator plays a key role in ensuring the reliability and quality of our systems by carrying out testing activity for enhancements across Salesforce, Dynamics and Business Central. The role supports the smooth delivery of changes by combining structured testing with targeted service support, including triage of incoming issues and resolution of tickets.
Duties and Responsibilities
- reating test plans based on user requirements with the Service Manager to enable testing to be done by the wider business.
- Create clear documentation regarding test outcomes, learnings from the enhancements and suggestions to improve them moving forward.
- Work proactively with the business to understand key systems and how they work.
- Be an internal point of contact between the business and our external IT provider by assisting in approval, information gathering to ensure smooth service.
- Support the Service Manager to ensure that tickets are managed and resolved within a timely manner.
- Monitor recurring issues and share insights that help improve system quality and inform future enhancements.
- Work with the business and the Service desk manager to understand prioritisation of work and assist in working out return on investment of required work.
- Carry out manual testing on BAU changes and new enhancements in the following systems – Salesforce, Dynamics, PowerBI and Business Central.
- Adhering to team set KPIS on ticket resolutions
- Retrospective reviews regarding test plans, facilitation of testing and manually testing.
- Monthly calls with the service manager to pass on learnings and review process of tickets.
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



The client requests no contact from agencies or media sales.
The Anti-Racism Organiser will sit at the heart of Himmah's organising work, building relationships in racialised and working-class communities, supporting members through advice and casework, and turning lived experience, collective memory and community knowledge into collective power.
This is a role for someone who believes that anti-racism is the organised struggle to shift power, resources, voice and decision-making into the hands of Black, Asian and other racialised communities.
In this role, you will:
- Build relationships across racialised and working-class communities through the Race Equality Justice Council Nottingham
- Organise meetings, listening sessions and local activity in priority neighbourhoods
- Support members through advice, casework and navigating systems
- Identify patterns in issues and turn them into collective action and campaigns
- Work with partners, coalitions and public bodies to challenge institutions and shift power
- Contribute to political education and community-led organising activity
- Work across the Race and Class Arts Lab to connect organising with cultural and narrative work
- Engage with the Fanon Centre to support approaches to care, reflection and sustainability in the work
Himmah exists to dismantle structural poverty and racism by building community power, turning crisis into solidarity and lasting change.
The client requests no contact from agencies or media sales.
About the role:
Join our Wandsworth accommodation service as a Day Concierge and be right at the centre of the day-to-day running of the building. This is hands-on, front-of-house work where you’ll be the first face people see and the steady presence that keeps things running smoothly. From managing access and responding to day-to-day issues, to working with colleagues, contractors and partner agencies, you’ll play a key role in creating a safe, calm and well-run environment where people can begin to settle and move forward.
You’ll be working alongside people experiencing homelessness and multiple disadvantage, building professional, respectful relationships while maintaining clear boundaries. It’s a role that blends practical problem-solving with people skills; no two days are the same, and your ability to stay organised, observant and approachable will make a real difference to how the service feels and functions.
At Single Homeless Project (SHP), this role is a strong starting point if you’re looking to build a career in the sector. You’ll gain exposure to frontline services, develop confidence in managing a busy environment and be supported to grow your skills and progress in a way that works for you.
The working rota for this role is 25 hours per week 8am - 4:45pm Wednesday, Thursday and Friday.
About you:
- You’re friendly and approachable, confident speaking to a range of people and making them feel welcome
- You’ve got a natural sense of responsibility and can stay calm and professional in a busy environment
- You’re willing to learn, open to feedback and ready to build your skills in a frontline service
- You’re organised and practical, able to manage day-to-day tasks and respond to issues as they come up
- You take pride in your work and are happy to help keep the service safe, tidy and running smoothly
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 24th May at midnight
Interview date: Tuesday 2nd and Wednesday 3rd June online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
The Woodland Trust is looking for a Project Support Officer to encourage and support landowners with tree planting initiatives and help deliver our goal of creating over 60,000 hectares of native woodland by 2030.
The Role:
- Manage tree planting projects from application through delivery, coordinating nurseries, contractors, consultants, and landowners.
- Provide administrative support including processing planting offers, EIA support, and managing FRM documentation.
- Assess and approve funding applications based on eligibility and landscape suitability.
- Build and maintain relationships with landowners, local authorities, tree wardens, contractors, consultants, and regional stakeholders.
- Support public enquiries via phone and inboxes, providing guidance on tree planting, woodland issues, pests, diseases, grants, and regulations.
- Use mapping tools, CRM systems, and internal databases to track projects, budgets, expenditure, and landowner information accurately.
- Advocate for the benefits of trees, support outreach activities and events, and contribute to improving team processes and procedures.
- Travel across the central region to attend site visits, meetings, events, and support the Regional Outreach team.
- This is a hybrid position with a mix of home working, and from our head office in Grantham, Lincolnshire. Head office attendance would be required no more than once a month on average. Occasional travel to other offices and remote locations may also be required.
The Candidate:
- Strong verbal and written communication skills with confidence representing organisations professionally and positively.
- Collaborative team player with tenacity and enthusiasm to achieve goals within budget.
- Excellent planning, organisational, and customer service skills.
- Diplomatic and empathetic listener, able to understand landowner needs, motivations, and challenges.
- Proficient in MS Office, CRM systems, databases, and handling sensitive personal data.
- Proactive mindset with the initiative to identify opportunities that support team objectives.
- Experience using GIS and online mapping systems, with knowledge of grants, environmental assessments, and land features (Desirable).
- Understanding of the charity/not-for-profit sector and woodland creation principles (Desirable).
Benefits and Wellbeing:
Joining our team means you’ll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave - 25 Days Plus Bank Holidays (pro rata’d for part-time)
- Buy and Sell Holiday Scheme
- Enhanced Parental Pay
- Employee Assistance Programme
About Us:
The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
Our Commitment to Diversity and Inclusion:
To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice:
For fairness we keep our candidates’ personal details hidden from the hiring managers, and we do not ask for your CV at application.
Make sure that you answer the Application Questions to show your relevant skills and passion for the role. Even if you don't meet every requirement of the role, we would encourage you to apply.
Acceptable Use - Artificial Intelligence (AI):
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.
Apply Now:
If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
Interviews will be held via Microsoft Teams 18th & 19th June.
The client requests no contact from agencies or media sales.
*** Application extension: we are welcoming applications until 24th May ***
We are looking for an enthusiastic individual with experience working in a policy role focused on food or related issues (climate, nutrition, health or education). You will have knowledge of the political landscape in the UK and experience working with or in government departments, academia and NGOs on a range of policy issues.
It is an exciting time in food policy, and in this role you’ll have opportunities to work across our national policy portfolio, whether its exploring the link between climate change and food prices, developing our proposition for a Good Food Bill, improving the Healthy Start scheme, or strengthening public sector procurement.
The postholder will manage a variety of high impact activities and outputs that are used to drive forward change across our national policy areas and will work will colleagues across the organisation working in national policy, local policy, communications, events and food business transformation to do this.
Due to the evolving policy landscape, there will be a chance to tailor the role to the interests and experience of the successful candidate.
Across these workstreams, you’ll get a chance to:
- contribute to the refinement of policy asks and comms messaging,
- undertake desk research to inform policy,
- coordinate activities with different stakeholders and partners working across different policy areas
- support Ambassadors on advocacy related to dietary inequalities
- support communications and campaign work related to this work
Job Description:
Management and Strategy
- Support the policy portfolio of campaigns and projects across our national policy areas, including on food prices and food inflation, our Good Food Bill campaign, Healthy Start and early years.
- Work closely with the Policy and Advocacy Manager to develop and implement project plans and deliverables across these areas
- Maintain a careful record of our policy impact according to our agreed metrics within our Monitoring Evaluation and Learning framework.
- Policy and research
- Synthesize evidence for and play a significant part in the development of position statements/briefings/reports, working closely with the wider policy team and our designer.
- Support the Public Affairs lead to develop policy products for use in parliamentary engagement.
- Working closely with our Research Lead, identify evidence gaps and policy research questions which are relevant to our policy work to support new positions and generate new ideas for research or evidence collection which help achieve our policy goals.
- Work where needed with external contractors in the delivery of specific pieces of work, setting clear expectations and holding them accountable for delivery.
- Stakeholder engagement
- Develop and maintain a strong civil society network of stakeholders, working to broaden the support base for specific policies.
- Participate in coalitions of organisations who are campaigning together on specific areas of policy change.
- Develop and maintain relationships with junior civil servants in key departments across all policy areas.
- Work with the Citizens Engagement Manager to identify opportunities to bring Adult and Young Food Ambassadors into policy activities and research.
- Represent the Food Foundation and present our work in external events and meetings with relevant audiences and the media.
- Budgets and fundraising
- Administer grants which support our projects and ensure that funders are kept well informed, receive timely reports and that budgets are kept on track.
- Maintain good relationships with funders according to their requirements and provide input to proposals and funding bids.
Communications and campaigns
- Develop a comprehensive approach to dissemination of our policy outputs so they reach our intended audiences.
- Act as a local/regional media spokesperson, brief journalists, and respond to media queries.
- Contribute policy and evidence expertise to support campaign delivery.
- Contribute policy expertise to press releases, newsletters, web copy, podcasts and blogs.
- Support the maintenance of website pages related to project areas.
- Draft social media posts and newsletters.
Personal Profile
Technical skills:
- Knowledge and understanding of the food system, food and nutrition and/or health policy and policy levers for change.
- Strong knowledge of the mechanics of the UK policy-making landscape, including the workings of Westminster and Whitehall.
- Proven experience in synthesising evidence and using evidence to make a case for change.
- Proven experience in writing reports and briefings for different audiences, with the ability to explain complex and highly nuanced subject matter in plain English.
- Previous experience working in a policy role, refining policy asks and communicating these with different stakeholders
- Excellent analytic skills and close attention to detail.
Personal skills:
- Proven experience in budget management, project management and reporting to funders.
- Proven experience in managing multiple projects concurrently to tight deadlines and prioritising workload.
- Strong interpersonal skills and experience working collaboratively as a member of an interdisciplinary team.
- Strong presentation skills and confidence in speaking to external audiences.
- Excellent communication skills, both written and oral.
- Ability to problem-solve and manage risk.
- Ability to work independently and manage own time effectively.
- Ability to build strong relationships with all members of the team.
- Open to giving and receiving challenging viewpoints.
- Resilience and tenacity whilst recognising the need for self-awareness and the impact of actions on others and the organisation.
- Willingness to travel for project meetings and dissemination events.
- A confident networker who enjoys building connections and relationships with new people.
This job description is intended as an outline indicator of general areas of activity only. The Food Foundation is a small charity and as such all staff are expected to vary their duties as necessary to meet the needs of the organisation.
Please see the full job pack on our website
Our vision is a sustainable food system which delivers health and wellbeing for all.



The client requests no contact from agencies or media sales.
Allsorts is seeking an enthusiastic, dedicated and dynamic Youth Worker to help us deliver our vision of a world where LGBTQ+ children and young people are free to be themselves. The Youth Worker will primarily deliver high-quality, inclusive and responsive youth groups and short programmes that empower LGBTQ+ young people to thrive. This includes planning, facilitating and evaluating sessions alongside Youth Group Workers and working collaboratively with local youth organisations to be present in their youth spaces. The role will also have a focus on supporting trans and non binary young people through dedicated programmes such as Evolve and Waiting Well.
Working collaboratively with colleagues, volunteers and partner organisations, the Youth Worker will ensure that young people have access to safe spaces, meaningful activities and holistic support that build confidence, wellbeing and life skills. They will champion youth participation throughout service delivery, maintain high standards of safeguarding and record keeping, and contribute to ongoing monitoring, evaluation and impact reporting
Key responsibilities:
- Plan, deliver and evaluate inclusive youth groups pan Sussex
- Youth participation and youth voice
- Partnership and multi-agency working
- Monitor, record and evaluate impact
About You:
You have experience working with children and young people in a youth or similar setting. You bring strong energy, enthusiasm and creativity to frontline youth provision. While you don’t need to identify as LGBTQ+, you must have a deep understanding of the challenges faced by LGBTQ+ communities and a commitment to equity and inclusion.
Why Join Us?
This is an exciting opportunity to help develop the Youth & Education Service at a well-respected Sussex-based organisation. You’ll be part of a team that’s passionate about making a real difference in the lives of LGBTQ+ children, young people, and their families.
About Allsorts:
Allsorts' mission is to listen to, connect, and support children and young people under the age of 26 who are lesbian, gay, bisexual, trans, queer (LGBTQ+), or exploring their sexual orientation and/or gender identity.
By placing children and young people’s voices at the centre of our work, we ensure that our understanding of their ongoing and evolving needs continues to inform our service provision.
There are three main strands to our service provision, all of which aim to improve the lives of LGBTQ+ children and young people.
Youth and Education Service
We offer youth groups, programmes, one-to-one support, activities, residential trips, in-school support, and much more for children and young people across Sussex.
Parents & Carers Service.
We offer groups, one-to-one support, activities, information sessions, and much more for parents & carers of LGBTQ+ children and young people across Sussex.
Training and Consultancy Service
We provide LGBTQ+ Inclusion Training for a wide range of organisations, with a focus on organisations working with children and young people. Our goal is to help build people’s knowledge of LGBTQ+ issues and their confidence in being effective allies to LGBTQ+ children, young people and adults.
Annual Leave: 27 days, plus bank holidays, pro rata.
Pension:Allsorts Youth Project is part of Royal London’s pension scheme and contributes 8% towards your pension.
DBS & References: All staff are subject to an enhanced Disclosure and Barring Service (DBS) check & references.
Allsorts Youth Project listens to, supports, and connects children & young people (under 26) who are LGBTQ+.



The client requests no contact from agencies or media sales.
About the role:
Every day in this role is different, but at the heart of it is one thing: helping people feel safer, more stable and more in control of their lives.
As a Floating Support Worker, you’ll support people living across Westminster to sustain their tenancies, navigate challenges and build the confidence and skills needed to live independently. You’ll work alongside people facing homelessness, isolation, poor mental or physical health, domestic abuse, substance use and other forms of multiple disadvantage, providing practical and emotionally intelligent support that meets people where they are.
This is a role built on relationships. You’ll work closely with clients in their homes and communities, creating support plans that feel realistic, empowering and genuinely person-centred. Whether you’re helping someone manage rent arrears, reconnect with services, settle into a new home or take steps towards work, training or improved wellbeing, your support will help people move forward in meaningful and lasting ways.
You’ll be part of Westminster Floating Support, a fast-paced and supportive service funded by Westminster City Council, delivering housing-related support to people in all types of accommodation across the borough. Working as part of a collaborative and psychologically informed team, you’ll build strong partnerships with local services and agencies to make sure clients receive joined-up, holistic support.
At Single Homeless Project (SHP), we’re committed to helping our staff grow too. You’ll have access to ongoing training, reflective practice and real opportunities to develop your career within an organisation that is ambitious about creating change for homeless Londoners.
About you:
- You bring experience supporting people facing multiple disadvantage, including homelessness, mental ill health, substance use, domestic abuse or social isolation, and know how to build trusting relationships that help people feel heard, respected and supported
- You feel confident helping people navigate the practical challenges that can put a tenancy at risk, from budgeting and benefits to rent arrears, housing options and building everyday independent living skills
- You work in a psychologically informed, strengths-based way, understanding how to motivate and empower people to move towards greater stability, confidence and independence at their own pace
- You’re able to balance empathy with professional curiosity, using support planning, risk assessment and safeguarding practice to provide safe, thoughtful and person-centred support
- You’re organised, proactive and able to manage a varied caseload while working collaboratively with colleagues and partner agencies to help clients achieve meaningful and lasting outcomes
About us:
We’re London’s leading homelessness charity – and we get things done.
In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.
We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.
Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.
We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.
Important info:
Closing date: Sunday 31st May at midnight
Interview date: Tuesday 9th June online via Microsoft Teams
Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.



The client requests no contact from agencies or media sales.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
Located at a 24-hour supported housing service in Clapham, we provide high quality self-contained accommodation for 18 women who have experienced homelessness and multiple disadvantage. The aim of the service is to provide a therapeutic environment in which women feel safe and can flourish, enabling them to move on into independent, permanent accommodation.
In this role, you will provide support to all the women, including running co-designed activities and accompanying women to appointments. You will work closely with Specialist Support Workers who manage individual resident support and safety plans. You will model person-led, psychological, gender, and culturally informed support, will be skilled at building trust and you will be a great team player.
The post holder will undertake 8-hour shifts on a 7-day rota, covering the hours 07:45 am to 20:15 pm. Please be aware that the building has several floors and no lifts.
Salary: £30,722
Closing Date: Monday 8th June
Interview Date: Tuesday 16th June
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Oxford Hospitals Charity is seeking an organised, collaborative and engaging individual to join our Major Gifts Team working across the Oxford University Hospitals NHS Foundation Trust to make a tangible impact on the lives of patients and staff.
The Major Gifts & Trusts team plays a key role in securing significant income from individuals, charitable trusts and foundations to support transformational projects across our hospitals.
The role is central to ensuring fundraising activity runs smoothly and efficiently, helping to coordinate projects, maintain accurate records, manage donor and internal queries, and support engagement across the wider charity and NHS teams.
Join our small but impactful team to support our donors in funding projects that significantly improve patient care, and contribute to groundbreaking research, staff development, and training.
The client requests no contact from agencies or media sales.
The College of Sexual and Reproductive Healthcare (CoSRH) is seeking a proactive and organised Education Development Officer to support the delivery of its Professional Learning and Development (PLD) portfolio. In this role, you will work collaboratively with internal teams, clinical experts, and external partners to design, deliver and continuously improve high-quality education and training programmes. You’ll play a key role in ensuring a seamless learner experience, managing programmes end-to-end, and using data insights to evaluate impact and drive innovation.
This is an exciting opportunity for someone with experience in learning and development who thrives in a fast-paced, stakeholder-focused environment. You will manage multiple programmes, build strong relationships, and contribute to the growth and visibility of CoSRH’s education offer. The role offers a blend of operational delivery, stakeholder engagement, and creative problem-solving, making it ideal for someone who is detail-oriented, collaborative, and passionate about supporting healthcare professionals in their ongoing development.
Education Development Officer
Job Type: Permanent
Hours: 35 hours per week FTC
Department: Education and Training / Professional Learning and Development (PLD)
Salary: £30,444
Reports to: Professional Learning and Development Manager
Location: Hybrid – CoSRH Office (London Bridge) and home working
The Role
As the Education Development Officer (EDO), you’ll work closely with CoSRH staff, clinical subject matter experts, organisational partners and suppliers to help develop, design, build and maintain the delivery of high-quality education and training programmes and resources. Working as part of a small, dynamic team you will enjoy the pace of a varied portfolio of activities as well as offering excellent member and learner services.
In this role, you will be successful if you are able to:
- Deliver education programmes smoothly and consistently, with excellent learner experience
- Build trusted relationships with clinical and internal stakeholders
- Balance operational delivery with continuous improvement and innovation
You’ll….
- Work with a range of stakeholders to develop and maintain innovative learning programmes that include quality, relevant content that enhances CoSRH visibility and stakeholder engagement.
- Negotiate and manage relationships with a variety of suppliers including internal service suppliers (such as members support, marketing, business development, finance) as well as clinical and educational subject matter experts.
- Support the best user experiences for learners, candidates and trainers. This will include dealing with enquiries, the processing of application and member support tickets.
- Work with digital learning technologies, including database, learning management systems, mentoring platforms.
- Use data and other information to measure and report on performance to determine educational impact, stakeholder satisfaction and return on investment.
You will have:
- A degree level qualification or equivalent experience.
- Experience within a busy professional learning and development function for a minimum of 3 years.
- A strong operational management approach with the ability to coordinate multiple complex programmes simultaneously.
- Experience in developing learning that is delivered in-person and through a variety of digital systems.
- The ability to work independently in a pressurised environment to successfully manage a busy workload as well as being a proactive, considerate team member.
- The ability to assimilate information effectively and to offer creativity and problem solving to mitigate risks and issues.
- Excellent communications and interpersonal skills with a range of stakeholders with the ability to confidently report on their portfolio.
- Excellent Microsoft Office skills, in particular knowledge of Office 365
Desirable:
- Project Management/Coordination qualification
- CIPD Certificate in Training (or equivalent)
We will offer you:
We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:
Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.
Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.
Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.
Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.
Community & Social Value: An annual volunteering day to give back to causes that matter to you.
Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.
Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.
Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.
The College of Sexual and Reproductive Healthcare (CoSRH) is the leader in the field of sexual and reproductive healthcare.



The client requests no contact from agencies or media sales.
Key Responsibilities
To support the delivery of effective and dynamic public and food bank facing support services. Ensuring that food banks have the technical support and information to work and report effectively and that people facing hunger or hardship receive compassionate and practical advice. Responsible for answering public and food bank enquiries, providing technical support to food banks to ensure the delivery of high-quality services that support the network to work towards an end to the need for food banks in the UK.
This role is part of Trussell’s Food Bank Resilience programme, the goal of which is to support every food bank to develop and sustain the core offer of a warm welcome, food and advice for every person, for as long as their services are needed, while orienting their organisations towards an end to the need for food banks. This role is focused on the successful delivery of the overall programme outcomes, contributing to the fulfilment of our long-term vision of a UK without the need for food banks.
Role responsibilities
Responding to customer enquiries
Respond to calls and emails from the public, food banks, and referral agencies, ensuring each person receives accurate and timely information to support their ongoing journey. This includes providing details of local food banks and other food‑aid providers, signposting to relevant national and local agencies, replying to emails, answering phone calls, responding to complaints, and directing customers to the appropriate teams or resources so they can operate confidently and access the support they need for their current situation.
Supporting Volunteers
Provide support to our Support Team Volunteers ensuring they have a positive experience volunteering for Trussell and are well-equipped to respond to incoming enquiries. This includes managing rotas, supporting training and regular team meetings, leading on volunteer recruitment and providing ongoing recognition. Additionally, monitoring the wellbeing of volunteers throughout their shifts, providing support after difficult calls and promptly responding to their queries. This ensures that Public Support Team Volunteers feel valued and supported and can carry out their duties effectively.
Generate and analyse data reports
Generate and analyse data reports to support accurate monitoring, insight development and effective decision making across programmes and partnerships. This includes ensuring information is accurately logged and generating regular and ad-hoc reports, analysing and verifying data for accuracy, and sharing insights with with internal programmes and external partners to ensure reliable information is used to guide planning, demonstrate impact and improve service delivery.
Develop and maintain accurate internal signposting information
Develop and maintain our internal Signposting repository. This includes ensuring the information is kept up to date, simple to use, and contains well maintained information that supports colleagues to deliver accurate and consistent guidance to callers.
Co-ordinate, advise on and implement offers and pilot projects
Co-ordinate, advise on and implement projects that support the ongoing development of the Public Support Line and the delivery of offers and pilot projects to food banks. These projects will be driven by insights and user feedback and include establishing new systems and ways of working to ensure the phone line is relevant, supportive and in line with Trussell values. This also includes coordinating and communicating offers and pilot projects to food banks, sharing clear and timely information, gathering and responding to queries, co-ordinating participation, and ensuring updates and requirements are communicated in accessible ways. This enables food banks to make informed decisions, engage confidently with opportunities.
Provide technical support
Provide technical support to food banks and referral agencies to enable efficient use of systems and tools provided by Trussell. This includes responding to telephone and email enquiries, communicating system updates, providing training, and producing guidance documents, ensuring food banks and referral agencies have the systems support they need in order to be able to work and report effectively.
Person Specification
Core Knowledge
Knowledge of basic safeguarding and data protection principles
Proficiency in MS Office (e.g. Excel, Word, PowerPoint, Outlook)
Ability to analyse and present data
Essential Skills
Written and verbal communication skills
Reporting and documentation
Customer service skills
Time management & Prioritisation skills
Accuracy and attention to detail
Key Experience
Handling complex customer or service-user enquiries
Handling Safeguarding concerns
Special Requirements
None
The client requests no contact from agencies or media sales.