• Are you looking for volunteer roles ?

    Go to volunteering section

489

Key relationships officer jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Closing in 5 days
SportsAid Trust, London (Hybrid)
£60,000 per year pro rata
Provide strategic and operational leadership for the charity’s CRM function
Posted 1 week ago Apply Now
Closing tomorrow
10 Windsor Walk CIC, London (Hybrid)
£28,000 - £30,000 per year
Support the financial management of the organisation and strengthen our internal financial systems of an award-winning CIC.
Posted 1 week ago Apply Now

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
Closing in 5 days
Emmaus Merseyside, Merseyside (On-site)
£55,000 per year
Emmaus Merseyside is recruiting for a new Chief Executive Officer to lead our charity into the future.
Posted 3 days ago Apply Now
Closing in 2 days
The Saint John Southworth Catholic Academy Trust, London (On-site)
£31,980 - £33,870 per year
The Saint John Southworth Catholic Academy Trust is seeking a motivated and relationship-driven Community Fundraiser Officer to join us.
Posted 1 week ago
The Association of Directors of Public Health, London (Hybrid)
£95,000 per year
Lead the ADPH to advance public health, foster partnerships, and support Directors with strategic impact and strong governance.
Posted 1 week ago Apply Now
Closing tomorrow
Barbican, London (Hybrid)
£38,080 - £42,150
We’re seeking a Corporate Partnerships Officer to join the Barbican’s Development department
Posted 1 week ago
Closing in 2 days
Population Matters, Remote
£40,000 per year
You will provide high-quality operational, governance, and admin support, ensuring we run efficiently, and in line with best practice.
Posted 1 week ago Apply Now
Closing today at 23:30
World Horse Welfare, Norfolk (Hybrid)
£32,500 - £35,000 per year
We are looking for a creative, enthusiastic and dynamic fundraiser to join our ambitious Individual Giving team at World Horse Welfare.
Posted 1 week ago Apply Now
Concern Worldwide UK, Belfast, Belfast (On-site)
£24,060–£26,732.80 per annum based on 28 hours per week. Full-time equivalent: £30,075–£33,416 per annum based on 35 hours per week.
Concern Worldwide (UK) is looking for an Administration and Facilities Officer to join the Belfast team on a part time, permanent basis.
Posted 2 days ago
Institute for Voluntary Action Research, Oval, Greater London (Hybrid)
£30,000 per year
Posted 2 weeks ago
Closing in 2 days
Medecins Sans Frontieres / Doctors Without Borders (MSF)1026588, London (Hybrid)
£40,682.1 - £49,722.6 per year
Posted 1 week ago
Page 4 of 33
Bristol, Bath and North East Somerset (On-site)
£30,000 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

We are looking for a CRM & Data Officer to take ownership of HorseWorld’s supporter data and CRM system—ensuring it is accurate, compliant and actively enabling our fundraising to grow.

At HorseWorld, we believe in the power of horses to change lives.

For over 70 years, we’ve rescued, rehabilitated and rehomed horses, ponies and donkeys in need. Today, that work reaches further—through our Discovery programme, we partner rescued horses with children and young people who are struggling in mainstream education, helping them rebuild confidence, connection and a sense of possibility.

We are growing our impact, and with that comes the need for strong foundations.
Behind every donation, every supporter, every horse and every young person we reach, there is data we must be able to trust.

This role sits at the heart of that.

The Role

This is a pivotal role within our fundraising team. You will be the person who makes sure our systems work, our income is correctly recorded and reconciled, and our data is handled with care and integrity.

You will work closely with fundraising and finance colleagues, and with the CEO, to ensure that our data not only meets regulatory requirements, but supports better decisions, stronger relationships and increased income.

This is not just about maintaining data.
It’s about making it useful.

Key Responsibilities

CRM & Data Management

  • Own and manage HorseWorld’s CRM system, ensuring data accuracy, integrity and usability
  • Act as system administrator and lead on any future development or upgrades
  • Produce reports and insights to support fundraising performance and decision-making
  • Support colleagues to use the CRM effectively through guidance and training

Data Protection & Compliance

  • Work with the CEO to ensure compliance with GDPR and relevant fundraising regulations
  • Act as a key point of contact for data protection queries and audits
  • Maintain clear processes, documentation and staff understanding of data responsibilities

Fundraising Operations & Financial Reconciliation

  • Reconcile all fundraising income through the CRM with the Accounts team on a monthly basis
  • Ensure all income streams (online platforms, standing orders, events, etc.) are accurately recorded and monitored
  • Support fundraising activities and events with data and financial processes

Gift Aid

  • Manage and improve Gift Aid processes to ensure efficiency and compliance
  • Submit accurate monthly claims and maintain robust records
  • Ensure readiness for HMRC inspection at all times

Lottery Administration

  • Record and monitor lottery income
  • Complete required returns to the Gambling Commission
  • Ensure compliance with all relevant regulatory requirements

About You

You are someone who takes pride in getting things right.

You are naturally organised, detail-focused and comfortable working with data, systems and processes. You understand that accuracy matters—not just for compliance, but because it underpins trust, income and impact.

You are equally comfortable working independently and as part of a team, and you bring a practical, problem-solving mindset to your work.

You don’t just keep systems running—you look for ways to make them better.

Experience & Skills

Essential

  • Experience working with CRM systems and managing data accurately and systematically
  • Strong Excel and IT skills
  • Experience in administrative roles involving finance and/or donor data
  • Confidence in reconciling income and producing reports
  • Ability to manage multiple priorities and meet deadlines
  • Strong attention to detail and analytical thinking

Desirable

  • Experience in a fundraising or charity environment
  • Knowledge of Gift Aid and charity income processes
  • Experience with Beacon CRM or similar systems
  • Understanding of GDPR and data protection requirements

Personal Qualities

  • Aligned with HorseWorld’s values: Caring, Collaborative, Proactive, Adaptable, Inclusive
  • A collaborative team player who builds strong working relationships
  • A proactive problem-solver with a “can do” attitude
  • Comfortable taking ownership and working with minimal supervision
  • Motivated by the impact of our work with horses and young people

Why This Role Matters

Every donation we receive, every supporter we engage, and every programme we deliver relies on data being accurate, compliant and usable.

In this role, your work will directly support:

  • the growth of our fundraising income
  • the strength of our supporter relationships
  • and ultimately, the number of horses and young people we can help

It’s a role with real responsibility—and real impact.

Application resources
Organisation
HorseWorld Trust View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 19 March 2026
Closing date: 13 April 2026 at 12:41
Tags: Administration, Compliance / Quality, Data Analysis, Data Entry, Data Protection, Information Management

The client requests no contact from agencies or media sales.