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The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
High Trees are seeking a new team member to provide full administrative and programme support to the Research & Impact team. You will be joining us at an exciting time as High Trees continues to grow the reach and scale of our research and impact. This is an exciting opportunity for a thoughtful and proactive individual to work within a small, collaborative and dynamic team in a varied role. You will be passionate about ensuring that the voices of the communities that we work with remain at the heart of what we do and how we do it.
This role is central to supporting the team in the day-to-day running of our service. You will be responsible for producing dynamic and impactful marketing and communications content, and providing administrative support for our research, evaluation and partnership activities and events. You will also be proactive, keeping abreast of developments and opportunities in the sector to raise the profile of our work. You will be highly organised and details-focused, a compelling communicator, and confident to take initiative.
Collaboration with colleagues is an essential part of this role and you will enjoy working with others and be a valued partner, peer and colleague. Supporting the Head of Community Research and Impact and the wider team, you will actively contribute to delivering and shaping our service. You will need to be highly responsive to the needs of colleagues, service users, partners, and be able to provide practical solutions for a range of situations. This is an entry-level post, and you will be encouraged and supported to grow and develop your skills and expertise across a range of areas.
Connecting with people and communities to strengthen skills and build stronger voices.



The client requests no contact from agencies or media sales.
Impact and Learning Consultant (seven-month fixed-term contract, maternity cover)
Please refer to the attached Terms of Reference for full details, including application process.
Summary
- Location: London, required to work at least four days a week in our office near Victoria station. Applicant must have the legal right to work in the UK.
- Hours: Full time (40 hours per week).
- Period of contract: 1st March to 30th September 2026.
- Fee: Competitive, in line with the UK market.
- Application deadline: Monday 12th January 2026, 9am UK time.
About us
Vitol has a long history of charitable giving, making its first charitable grant in 2002. The Vitol Foundation was established in 2006, registered in Switzerland and operating independently from Vitol’s business interests. Since then, the Vitol Foundation has funded over 2,000 projects in more than 120 countries around the world.
The Vitol Foundation aims to make a difference in the lives of people around the world trapped in poverty. We are passionate about supporting organisations and programmes that can take children and their families in the poorest of countries across the world out of the vicious cycle of multi-dimensional poverty.
Our work is focused on five core areas: education, health, humanitarian, water sanitation and hygiene, and local giving through Vitol’s offices worldwide.
By providing different types of financing to non-governmental organisations and social enterprises, we aim to:
- Fund transformational, efficient, sustainable, scalable and replicable investments to support and strengthen government, private sector and community systems to provide sustainable health, water, sanitation and hygiene, education and employment opportunities.
- Address the systemic issues that make humanitarian crises more acute, by funding resilience and preparation in addition to recovery.
- Share models of evidence-based best practice that can be scaled by government, private sector and/or communities.
- Act responsibly with diverse partners with sensitivity to their circumstances and cultural contexts.
- Increase engagement and leverage the knowledge base of the Vitol Group worldwide.
About the role
The Impact and Learning Consultant will play a central role in advancing how the Vitol Foundation understands, measures and deepens its impact. They will build on existing frameworks, tools and processes developed by our Head of Impact, Learning and Strategy who is due to go on maternity leave, as well as bring their own expertise to further strengthen our approach to impact and learning, embedding it into our day-to-day decisions. As our lead expert in this area, the Consultant will ensure that our strategy and grantmaking are guided by emerging data and evidence, and support continuous learning across all our work.
The ideal candidate will have deep expertise in the field of measurement and evaluation, combining strategic leadership experience with strong hands-on technical skills to support Foundation colleagues and nonprofit partners. They will have experience with a wide range of quantitative and qualitative research methods and working in global settings, especially to support local partners operating in low-resource and/or emergency environments. This role requires someone with excellent communication skills, translating complex findings into clear, actionable insights tailored to different audiences, including Vitol Foundation colleagues, our board and non-technical external stakeholders.
Above all, the candidate must demonstrate a strong commitment to the vision, mission and values of the Vitol Foundation and improving people’s lives. They will report directly to our CEO and be part of a small but enthusiastic team of people committed to making a difference. The position is based at the Foundation’s office in London, United Kingdom.
Key responsibilities
Impact measurement and reporting
- Continue rollout of the foundation‑level impact framework across our grant portfolio, making ongoing adjustments and clarifications as it’s being road-tested with a growing number of grantees.
- Design and refine grant‑level impact measures. Develop impact indicators for new grants and review existing ones, working closely with programme managers and partners to ensure alignment with project goals, partner capacity and the foundation‑level impact framework.
- Review and strengthen data quality of incoming partner reports to ensure that progress is meaningfully captured through quantitative and qualitative indicators. Check for clarity, completeness, consistency and data quality, and provide feedback or make revisions as needed.
- Support uptake and adjustments to our impact dashboards in Salesforce to ensure clarity and usefulness for Foundation colleagues. Work with the Operations Manager and external developers to implement changes where needed.
Learning and strategy implementation
- Regularly synthesise and share lessons learned from across our grant portfolio as well as from the wider international development sector. Highlight emerging data, evidence and findings, and their implications for the Foundation’s strategy and grants.
- Conduct rapid evidence reviews to inform sector‑level strategies and individual grants as they are developed or revised. Work closely with programme leads and partners to ensure emerging evidence is reflected in design and implementation, and to identify ways to build credible evidence to strengthen the impact of our grants.
- Serve as a technical expert for externally-led evaluations of our grants, including reviewing research protocols, data collection tools, analysis plans, and consent and safeguarding processes. Note: evaluations will be commissioned by external parties, this role will not manage evaluation contracts or teams.
Internal and external communications
- Draw out insights from impact data, other programme documents and external sources to inform management and board reporting, including regular tracking of portfolio‑level outcomes, key trends and lessons learned.
- Work with the Head of Communications to draft content for internal and external audiences, using relevant data and statistics and creating compelling visualisations that reinforce key messages.
Qualifications
Essential
- Educational background: Advanced degree in a relevant field (for example, public policy, global development, business administration).
- Professional experience: 10+ years of progressive experience in impact measurement, strategic learning, or programme evaluation in philanthropy, non-profits or social impact sectors.
- Analytical rigour and insight: Demonstrated ability to synthesise complex data and strategic insights; proven record of shaping high-level organisational strategies.
- Facilitation and communication: Strong skills in facilitating discussions, presenting insights to senior leadership, and translating complex data into accessible, strategic information.
- Project management and adaptability: Track record of managing complex research and evaluation projects with multiple stakeholders; able to balance strategic oversight with hands-on problem solving.
- Must have the legal right to work in the UK.
Desirable
- Familiarity with using Salesforce as a grant management system.
- Experience working or living in one or more of our priority countries: Afghanistan, Bangladesh, Burkina Faso, Democratic Republic of Congo, Ethiopia, Guatemala, Haiti, Madagascar, Malawi, Mozambique, Myanmar, Pakistan, Senegal, Sudan, Syria and Tanzania.
Please refer to the attached Terms of Reference for full details, including application process.
The client requests no contact from agencies or media sales.
Department: Prison delivery
Salary: £11,310 per annum
Hours: 14 hours (2 days a week)
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Wymott. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is a fixed term role until 31st December 2026 with the opportunity to be made permanent subject to contract renewal.
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Please note this role is subject to contract award
?Interviews are planned 22nd January 2026
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-225 712
The essentials …
- Permanent, full-time
- £55,000 - £62,000 (depending on experience)
- 5 total direct reports (including 3 Leads; Training Courses, Venue Hire, & Energy Group Events, Senior Events Coordinator, and Events Marketing Executive)
- Hybrid working with 2-3 days a week at our London office
Who are we?
Founded in 1807, we are the oldest geological society in the world. Today, we are a world-leading communicator of Earth science – through publishing, library and information services, cutting-edge scientific conferences, education activities and outreach to the general public. We also provide impartial scientific information and evidence to support policy-making and public debate about the challenges facing humanity.
We have a membership (Fellowship) of c. 12,000, more than 2,000 of whom are based outside the UK. Approximately 3,000 are Chartered Geologists or Chartered Scientists - professionals who have demonstrated a high level of technical competence in their field and a commitment to professional ethics.
What you’ll be doing …
Our Head of Events (HoE) will bring leadership and strategic vision to the Society’s Events team encompassing scientific conferences, venue hire, and training courses, working to deliver the business plan and achieve targets for this active, income-generating department.
This role will be responsible for supporting the six-strong team in delivery of our busy events programme, working effectively with conference convenors, and providing exemplary support to our delegates, venue users, sponsors, and clients throughout the year. Working closely with the Director of Science & Engagement, our new HoE will work to develop robust and diverse income streams for the Society from our events as well as sponsorship and will oversee the expansion of our venue hire provision into new markets (e.g. weddings) in addition to seizing other opportunities for growth.
Overall responsibilities / requirements …
Management & Leadership:
- Shape and lead the Events team to deliver top-quality leadership and coordination of our events programmes and customer service for both internal users and external clients
- Continue to support a commercial approach to income generation across the Events department, to support revenue growth and diversification across sectors
- Grow event sponsorship, proactively identifying sponsorship opportunities and supporting the team, convenors, and others to become more confident in developing sponsor relationships and securing sponsorship income.
- Grow and nurture relationships with Fellows and external partners
- Grow and nurture relationships with internal staff across other departments, particularly those jointly responsible for delivering upon the Society’s strategic aims
- Provide leadership and mentorship to the Events team, supporting ongoing professional development
- Act as the senior Events representative at internal committee meetings, providing expert input on event strategy, performance, and future plans.
- Manage external relationships with Events partners, including catering suppliers, AV technicians, and Security where appropriate
- Lead on the delivery of appropriate Health & Safety management alongside equity, diversity, inclusion, and accessibility actions across the Events team and throughout our programme of public facing events
Conference Delivery:
- Oversee the management and delivery of Society conferences, events, and lectures alongside our Energy Group Lead and Senior Events Coordinator, including offsite delivery where appropriate
- Oversee the planning and delivery of flagship conferences for audiences of approximately 500+ delegates, ensuring high-quality audience experience and strong financial performance.
- Oversee the development and implementation of a strategy for the branding and marketing of events from web, print and social media alongside our Events Marketing Executive
- Embed a commercial approach to conference development and delivery
- Lead the development of partnerships across the Events team, including the management and delivery of joint, flagship events such as the Energy Geoscience Conference (EGC) series in partnership with GESGB
- Work closely with the Senior Leadership Team, staff, and Council, to grow the offering of Society events, in London and beyond
- Worth the wider staff team to ensure that our Conference provision is aligned to the Society’s science strategy & supports ongoing professional development for our fellows and members
Training Courses Delivery:
- Provide strategic oversight of the Society’s developing Training Course programme alongside our Training Courses Lead and Training Courses Committee to ensure commercial sustainability, quality, and growth
- Support the promotion and upscaling of our Training Courses programme alongside our Events Marketing Executive
- Work with the wider staff team to ensure that our Training Course provision is aligned to the Society’s science strategy & supports ongoing professional development for our fellows and members
Venue Hire Oversight:
- Provide strategic leadership, working with the Venue Hire Lead to develop and implement a comprehensive strategy to grow and diversify venue hire revenue, aligned with the organisation’s wider commercial objectives.
- Lead on the design, launch, and ongoing development of our new Weddings venue hire initiative in partnership with our Venue Hire Lead following the granting of our wedding license from Westminster City Council, ensuring strong market positioning and a high-quality client experience
- Work with the wider events team to improve booking and on-the-day service for internal and external venue-hire clients
- Oversee and continuously improve the end-to-end booking journey and on-the-day service for internal and external venue-hire clients, working closely with the wider events team to deliver a consistently high standard of service.
- Lead on the procurement and management of key suppliers (including catering and other event services), running competitive tenders and negotiating contracts that best support the quality, profitability and sustainability of our events programme.
What we’re looking for …
Candidates for the role of Head of Events will be required to demonstrate a range of skills, competencies, and abilities for the post, and the successful candidate will have demonstrable experience within an Events team as well as leadership experience. The individual will need to be able to build relationships with stakeholders and clients from a variety of sectors and will need to demonstrate a variety of skills.
Qualification & Experience …
Leadership & Management:
- Experience of successfully implementing and leading change
- A track record of successfully building and nurturing strong and productive relationships, internally and externally
- A team worker with proven experience of working collaboratively to realise organisational objectives
- An ability to influence and inspire people successfully at all levels.
Other Qualities:
- Demonstrable ability to prioritise multiple tasks and work to tight deadlines when required
- Familiarity with the current Microsoft Office suite, and use of CRM systems
- Tact, tenacity, and a willingness to work in partnership with others
- Positivity and enthusiasm for the role, and support for your team
- Exceptional interpersonal and people-management skills
- A commitment to personal development and learning
Essential Criteria:
- Successful delivery of conferences and events
- A track record of successful leadership and management
- Financial management, commercial awareness, including budgetary management
- Commitment to diversity, equality and inclusion, and to the Society’s other core values as set out in our strategy
- Strong written and oral communication skills
Desirable Criteria:
- Venue management experience
- Successful delivery of academic and/or professional/B2B conferences
- Knowledge of legal and regulatory requirements relevant to public events and venue hire (e.g., licensing, GDPR)
- Experience of working with trustees, committee members, volunteers, and other stakeholders
- Commercial experience in a relevant sector
- Experience of training courses and/or ongoing professional development in a commercial capacity
A bit about us …
The Geological Society is a registered charity and employs just under 60 staff at its offices in London and Bath. Our London office is situated in the beautiful London hotspot of Piccadilly in Burlington House, just next door to The Royal Academy.
As an employee conscious company, we invest in our staff by emphasising training, growth and progression in every role. We firmly believe in creating a positive workplace wellbeing culture and offer a range of benefits to our staff including:
- 25 days basic holiday entitlement you start, increasing up to 30 days with continued service (pro-rated for part-time staff)
- Option to purchase up to 2 days extra holiday days per year
- Contributary pension scheme with 10% employer contribution
- Access to 24/7 online GP with mental health & wellbeing counselling
- Free premium Headspace account for you and 2 members of friends/family
- Discounts and recognitions scheme
- Cycle to Work scheme
- Season Ticket Loan scheme
- Life Assurance and Income Protection schemes
- Free access to Royal Academy exhibitions
- Free Geological Society Fellow membership for qualified staff
The Society is committed to fostering an inclusive culture that promotes equality, values diversity and maintains a harmonious inclusive environment in which the rights and dignity of all its members visitors and staff are respected. We are an equal opportunities employer and the post-holder will be expected to adhere to and support the Society’s commitment to diversity, equality and inclusion.
How to apply …
To apply for this position, please click the 'Apply' button above to be taken through to our recruitment page with full contact details.
As part of our inclusive recruitment initiative, we have introduced the concept of anonymous recruiting in order to evaluate applicants solely on their skills and experience. With this in mind, we encourage you to:
- Anonymise your application by stating only your initials in your CV (including your file name) and cover letter.
- State your initials only in the subject line when sending your application.
- Ensure that you have included your contact email and number, as well as dates when you will not be available or might have difficulty with the indicative timetable.
First round interviews will take place remotely. Please let us know if you will require any special provisions to be made should you be called for an interview. We regret that unsuccessful candidates will not be contacted.
All applicants must have the right to work in the UK. We are currently unable to support visa applications.
#events #head of events #events mangement #events lead #membership #science
To support Earth scientists, grow interest in the natural world, and connect science, the profession and society.
The client requests no contact from agencies or media sales.
HR Officer
Location: Remote (Occasional travel to one of the offices in Southampton, Welwyn Garden City, Glasgow, Plymouth, Manchester and Birmingham)
Salary: Up to £150 per day depending on skills and experience
Hours: Part time (22.5 hours per week)
EDT is an educational charity established over 40 years ago and we are going through an exciting period of transformation. We are looking for a motivated and creative person to join our dynamic team and work with our partners and volunteers to create and deliver our projects and experiences to young people interested in STEM and future (META) skills.
Our vision is to create a society which empowers young people, regardless of their backgrounds, to be excited by STEM opportunities and to be inspired about their potential developing the next generation of the UK workforce.
Our mission is to inspire young people, ensuring they have the opportunity and confidence to reach their full potential, enabling them to contribute to their communities and improve their social mobility. We do this by connecting them with industry and inspiring STEM role models, exploring pathways from education to employment, developing a broad range of skills to improve their work readiness and celebrate their achievements through Industrial Cadets Awards at each milestone.
EDT is committed to encouraging equality and diversity among our workforce, Trustees, and the programmes that we run. The aim is for our workforce, governing structures and the programmes that we run, to be truly representative of all sections of society, and for each EDT Employee, Volunteer and Participant to feel respected and able to give their best.
The Role
The HR Administrator will provide essential administrative and coordination support across the charity, ensuring that HR processes run smoothly and efficiently. As a small operational team with limited capacity, we are seeking additional support to ease the administrative workload currently carried by managers and the Finance & HR Manager. The postholder will help ensure staff are onboarded and supported consistently, that key HR tasks are completed on time, and that accurate records and documentation are maintained. This role focuses on strong organisation, attention to detail, and customer service rather than HR expertise, with access to external HR advice available when needed.
Key Responsibilities
Recruitment & Interview Administration
- Post job adverts and support recruitment administration, including scheduling interviews and coordinating candidate communications.
- Assist hiring managers with preparing interview materials and ensuring recruitment documents are filed appropriately.
- Carry out pre-employment compliance checks such as right-to-work verification.
Onboarding & Offboarding
- Prepare and issue contracts of employment and set up new starters in the HR portal.
- Calculate and communicate holiday entitlement for new starters.
- Support new employees during onboarding by responding to routine queries and ensuring required information is collected.
- Manage DBS/PVG applications and renewals, ensuring certificates are returned and recorded. Track references
- Support the offboarding process: acknowledge resignations, confirm holiday balances, and ensure all documentation is completed.
HR Administration & Employee Lifecycle Support
- Process changes to staff records including hours changes, contract updates, promotions, or flexible working arrangements.
- Maintain accurate and up-to-date employee information in the HR portal, including absence recording.
- Respond to day-to-day HR queries from staff and managers, signposting to the Finance & HR Manager or external HR support when needed.
- Update HR templates, documents, and policies on the HR portal.
- Monitor and track probation reviews and send reminders to managers.
Compliance, Training & HR Systems
- Track and record completion of mandatory training (e.g. safeguarding, GDPR, health & safety).
- Ensure digital and paper records comply with GDPR and safeguarding requirements.
- Assist with the implementation and ongoing administration of a new HR system or portal. Support the annual review of HR policies by updating documentation and coordinating communication
Skills and Qualifications
- Experience in an administrative or coordination role, preferably within a busy office or operational environment.
- Exposure to HR processes (such as onboarding, record-keeping, or recruitment admin) OR a willingness to learn and develop HR process knowledge.
- Good understanding of the basic steps involved in HR administration (e.g., issuing contracts, updating records, tracking absence).
- Strong organisational skills with the ability to manage multiple tasks, prioritise effectively, and maintain attention to detail.
- Confident in using digital systems and maintaining accurate records; experience with HR systems is helpful but not essential.
- Clear and professional communication skills, both written and verbal.
- Ability to handle confidential information appropriately.
- Proactive, reliable, and able to work independently within a supportive team structure. Competent user of Microsoft Office/365 (Word, Excel, Outlook, Teams).
Desirable
- Experience providing administrative support in a charity, education, or small-team environment.
- Familiarity with safeguarding, mandatory training requirements, or DBS/PVG processes. Experience supporting organisational processes or system implementation.
To Apply
If you feel you are a suitable candidate and would like to work for EDT, please do not hesitate to apply.
Please note: Although this advert is scheduled to run for a month, interviews will take place on a rolling basis and the vacancy may close early.
Our mission is to connect young people with STEM and inspire STEM futures.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Chief Executive Officer
Salary: c.£75 - 80,000 per annum
Hours: Full time 35 hours per week
Contract: Permanent
Location: The role is, of necessity, office based, although flexibility for home working is expected where appropriate. Evening and weekend work will be required to attend networking and other events.
At Sussex community Foundation we are approaching our 20th anniversary. As we celebrate this milestone, we are looking for an ambitious and dynamic chief executive to lead us into the next 20 years, enabling us to make Sussex a fairer and more equal place.
At Sussex Community Foundation we bring inspirational people together to create the change Sussex needs. In our first 20 years we have built a reputation across the county as an authoritative voice in local philanthropy, attracting and retaining new Fundholders to the Foundation.
As a leading grant maker in the county, our reputation within the voluntary sector is incredibly important to us. We want to ensure that our future Chief Executive builds on these trusted relationships.
We have an experienced and influential Board who will support you in your role, backed up by an enthusiastic and committed team of experts in both fundraising and grant making.
We look forward to receiving your application.
Mark Spofforth OBE FCA - Chair of Trustees
Closing date: Monday 5 January 2026 - noon
We are using the Charity Job anonymous recruitment process - please ensure that you apply through the portal.
Please log into your CharityJob candidate account to access and download the Persons Specification and to submit your application.
**No Agencies please**
#Chief Executive Officer #CEO #Executive #Leadership
To champion and enable all who want to make a positive contribution to our local area through effective philanthropy and community action.



Do you have some experience of advice work, preferably with a focus on housing issues, and a real desire to advance your specialist level knowledge? Then join Shelter Scotland as a Housing Rights Worker and you could soon be playing a vital role in helping to identify and resolve the homelessness and bad housing issues facing local communities.
About the role
In our Community Team, we identify, investigate and intervene in housing and homelessness issues. We are engaged in our local communities to understand the housing issues people are facing, and we apply our expertise to work toward solutions. Lived experience of the housing emergency is at the heart of everything we do.
Role specifics
You will have the ability to engage and work collaboratively with individuals, communities and with all stakeholders, including running group workshops and presentations. You have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy, with the ability to progress to specialist level knowledge. Essential to the role will be good time management, carrying out casework related interviews, maintaining detailed case records and offering advice and support to clients to inform their decisions.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
There are three Community Teams - North, West and East. These teams of housing rights workers engage with and activate communities in delivering insight and evidence and targeted interventions, to address local issues and contribute towards the Shelter Scotland Housing Emergency campaign for structural change
About Shelter Scotland
Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses.
Home is a human right. It’s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Key info
Closing date: Sunday 25th January 2026 at 23:59.
Annual salary: £42,400
Hours: 37.5 hours per week (full time)
Contract length: 3 years initially, with contract extension subject to funding
Location: UK based, mainly remote with occasional in person work
The role
TransActual is recruiting a Communications Lead to join our rapidly growing team. You’ll be working alongside our board and Senior Management team to develop and implement a communications strategy across all media channels that supports the accurate representation of TransActual’s work to the wider world and our mission to advocate, empower and inform.
We are looking for someone with strong interpersonal skills both in terms of understanding and responding to underlying questions in a sometimes hostile media environment, identifying the effective ways of proactively and reactively communicating about our advocacy goals, and working closely with our Policy Lead, Director of Operations and for Healthcare, staff team, board and volunteers to achieve that.
Your responsibilities will include, but not be limited to, the creation of a communications strategy, communications processes, protocols and standards, press releasing and liaison, and line management of our communications officer. You will be responsible for forward planning of communications where events are foreseeable and will also be required to enable rapid and sensitive response to unpredictable events and consequent media inquiries.
An in-depth understanding of trans people’s lived experiences and an ongoing commitment to bringing about positive change for all trans people in the UK is absolutely essential for this role. This understanding can come from your own lived experience. You will demonstrate a strong understanding of and commitment to equity, particularly in relation to race equity and disability equity.
We particularly welcome and encourage applications from trans people, Black People and People of Colour, neurodivergent people and disabled people.
TransActual are working towards a world where trans people can live safely, in dignity and with access to the healthcare that we need.



The client requests no contact from agencies or media sales.
AFRIL is recruiting for an experienced, dynamic Senior Caseworker to join our growing Casework Team. The successful candidate will provide advice and casework to asylum seekers, refugees and migrants in South East London on matters relating to housing and homelessness, welfare benefits, NRPF support, community care and asylum support. The candidate has the exciting opportunity to lead on the delivery of AFRIL's Casework Drop-in for asylum seekers and recently granted refugees, supported by a Caseworker and Outreach Volunteers. The post holder, if not already Immigration Advice Authority (IAA) accredited, will also be supported to obtain IAA Level 2 accreditation, to embed some immigration legal advice into their broader caseload.
AFRIL’s Casework Service also uses casework trends and data to work with community members in order to engage in policy and systemic change. Utilising casework and community co-production, the service has created sector wide resources on asylum support, engaged in strategic litigation and successfully influenced local, pan-London and national policy outcomes. The successful candidate will have the opportunity to feed into AFRIL's broader policy work, and develop local partnerships.
This is an exciting and integral role within a supportive and dynamic team, with strong opportunity for career development within AFRIL.
Please submit your CV and a cover letter – no more than two sides of A4 – detailing your motivation for applying and how you meet the person specification for the role by 23:00 on Sunday 4th January 2026.
We support asylum seekers, refugees and vulnerable migrants to lift themselves out of poverty and rebuild their lives in the heart of our community.



The client requests no contact from agencies or media sales.
About the Role
The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.
The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.
A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.
They will work collaboratively with their team, management and external organisations.
Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
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27 days annual leave plus bank holidays
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Hybrid Working Scheme
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Interest free travel loans
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Employee Assistance Programme
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Pension Scheme
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Cycle to Work Scheme
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Lifestyles Gym Membership (20% corporate discount)
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Enhanced maternity, paternity and adoption leave pay
Closing date: 2 January 2026 at 10:00:00
Location: St Albans, Hertfordshire, AL1 3JE. Flexible working options including hybrid working
Contract Type: Permanent
Hours: Full-time - 37 hours per week
Salary: £42,500 up to £46,871 inclusive annual salary up to 19.7 percent employer pension contribution plus essential car user allowance
About the role
This role plays a key role in contributing to the safety and quality of our housing stock, ensuring compliance with policies and regulations, and driving improvements across gas, water, engineering services and seeking alternative green energy solutions. The post holder will be responsible for carrying out capital and revenue works within the Councils housing portfolio. This will cover repair, maintenance and replacement of associated equipment relating to the relevant work stream.
This job will mainly deal with gas and water work streams. However, this role will play a pivotal role in identifying opportunity and alternative solutions to gas as a primary heat source, including identifying opportunity for other energy saving measures to help the Council meet its climate emergency aspirations.
About you
You are a proactive and detail-oriented professional with strong knowledge of gas, water, and heating systems. You have experience managing capital and revenue works across housing portfolios, ensuring compliance with policies and regulations while driving continuous improvement in service delivery. Your expertise covers repair, maintenance, and replacement of key equipment, particularly within gas and water work streams. You are passionate about innovation and sustainability, actively seeking alternative energy solutions and measures that support climate emergency goals. With excellent problem-solving skills and a commitment to quality, you thrive in delivering safe, efficient, and future-focused housing solutions.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
In addition to working within a great team and a comprehensive salary you will have access to:
• 28.5 days basic annual leave (increasing with service) bank holidays.
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform
Additional Information
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Safeguarding: This post is subject to a Basic Disclosure Check.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
Closing date for applications: 16th January 2026
Interviews scheduled for week commencing: 19th January 2026
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
You may also have experience in the following: Mechanical Compliance Surveyor, Gas Compliance Surveyor, Heating & Water Compliance Surveyor, Building Services Compliance Surveyor, Mechanical & Electrical (M&E) Surveyor – Housing, Housing Compliance Surveyor, Gas and Water Surveyor, Mechanical Services Surveyor, Asset Compliance Surveyor (Mechanical), Housing Mechanical Surveyor, Energy & Sustainability Surveyor (Housing), Planned Works Surveyor – Mechanical, Repairs & Maintenance Surveyor (Gas & Heating)
REF-225 720
Are you an experienced organiser ready to take on a leadership role in advancing workers’ rights across the region? The ITF is seeking a Regional Lead Organiser to drive major organising programmes and strengthen union capacity.
About the Role
As Regional Lead Organiser, you will take on a strategic leadership role, shaping and driving the organising agenda across the Asia Pacific region. You will support the Regional Secretary and global organising teams by coordinating complex projects, developing long-term organising strategies, and building affiliate capacity.
You will mentor and guide Regional Organisers, support cross-country cooperation, and help develop effective campaign structures within affiliates. You will work directly with unions, workers and stakeholders across the region, providing expert advice, delivering training and helping build sustainable organising programmes.
The role involves strategic planning, field-level engagement, research, curriculum development and communication with a broad range of partners. It is central to advancing the ITF’s organising mission.
Key responsibilities include:
- Leading regional organising projects aligned with ITF strategies.
- Leading on membership expansion across the regions
- Mentoring and guiding Regional Organisers.
- Supporting affiliates in strategy development and campaign planning.
- Coordinating regional organising workplans.
- Engaging with companies and regulators to support campaign goals.
- Designing and delivering training for union leaders.
- Monitoring, evaluating and reporting on progress.
- Supporting cross-border organising activities.
About You
You are an experienced organiser with a deep understanding of union power, worker mobilisation and long-term movement-building. You bring credibility as a practitioner and strong leadership qualities.
You can design organising strategies, analyse power structures and guide unions towards impactful and sustainable approaches. You are skilled at managing multiple projects and adapting to unpredictable situations.
You communicate confidently with workers, union leaders, companies and government bodies, and you have a strong ability to bring people together around shared goals.
- Extensive organising experience and mentoring capability.
- Strong leadership skills
- Strong understanding of union structures and power-building strategies.
- Experience in multicultural environments.
- Strong communication and stakeholder engagement skills.
- Training and facilitation experience.
- Strong project management skills.
- Willingness to travel within the region.
- Experience coordinating multi-country organising initiatives.
Why Join Us?
This role allows you to make a significant contribution to strengthening the labour movement across the Asia Pacific region.
You will work within a supportive, mission-driven organisation that promotes innovation, collaboration and learning.
Your leadership will help build long-term organising capacity and advance worker rights throughout the region.
Every day transport workers keep the world moving – connecting millions of people across our cities and countries

The client requests no contact from agencies or media sales.
Location: HMP New Hall
Department: Prison delivery
Salary: £16,964 per annum
Hours: 21 hours (3 days a week)
Contract Type: Fixed Term Contract
Do you want to join an organisation committed to addressing illiteracy amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) and G4S to provide peer-led literacy and numeracy programmes across a number of prisons. We now have the opportunity to provide a service at HMP New Hall. Working closely with the prison and their staff, people in prison, Shannon Trust Team Members, this is an exciting role leading on the delivery and development of creative and exciting literacy initiatives and an ambitious Reading Strategy at HMP New Hall, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday (when full time) plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
This is a fixed term contract until 5th June 2026
Interviews are planned for the 22nd January 2026.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
REF-225 665
Visitor Experience Officer – Part Time
Reference: DEC20258295
Location: West Norfolk - RSPB Titchwell Marsh PE31 and RSPB Snettisham PE31
Contract: Permanent
Hours: Part-Time, 15 hours per week
Salary: £25,847.00 - £27,594.00 Pro Rata
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
Are you a team player with a passion for connecting people to the natural world? This is your chance to make a real impact at two of Norfolk’s most spectacular RSPB reserves: Titchwell Marsh and Snettisham.
At Titchwell Marsh, you’ll find a vibrant destination that draws birdwatchers, nature lovers, and families year-round. Its stunning mix of habitats and unspoiled beach offers unforgettable opportunities to experience wildlife up close. Meanwhile, Snettisham is home to a globally significant estuarine landscape, renowned for two breathtaking spectacles: the winter skies filled with Pink-footed Geese and the mesmerizing wader displays of late summer.
As part of our Visitor Operations Team, you’ll work alongside the Visitor Experience Manager, Visitor Experience Officer, and a dedicated group of volunteers to deliver exceptional experiences across both reserves. This is a visitor-facing role, so outstanding people skills are essential. You will need to be experienced with professional use of social media.
Your key responsibilities will include:
- Supporting an inspirational events program that excites and engages visitors.
- Leading guided walks or workshops (or training to do so).
- Recruiting, training, and supporting volunteers, championing diversity and inclusion.
We’re looking for someone adaptable, enthusiastic, and ready to jump in wherever needed. This is a two-day-a-week role, with some weekends, early mornings, and evenings required (with time off in lieu).
If you’re ready to inspire others and help protect nature for generations to come, we’d love to hear from you!
Essential skills, knowledge and experience:
- Computer literate to include professional use of social media
- Excellent verbal and written communication skills.
- Ability to plan and prioritise workloads.
- A team player who can motivate and inspire people.
- Problem solving skills and ability to work on own initiative.
- Ability to manage and respond to customer needs and feedback.
- Ability to maximise opportunities for visitor engagement and income generation.
- Able to build and maintain strong working relationships.
- Basic ID skills in UK wildlife
- Proven experience of event delivery
- Proven experience of customer service
Desirable skills, knowledge and experience:
- Experience of managing and delivering against targets and KPI’s.
- Experience of analysing and interpreting data in a visitor experience environment.
- Successful experience of managing or supporting a team of staff and/or volunteers.
- Having contributed to a successful visitor project or visitor attraction.
- Working knowledge of Equal Opportunities and Diversity.
- Health & Safety in the workplace
Additional Information:
- You will need to hold a full, manual driving licence that is valid in the UK.
- There will be regular travel between the two reserves and occasional travel within the wider community.
Closing date: 23:59, Friday 9th January 2026
We are looking to conduct interviews for this position from 2 February 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.
